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PeerSpot user
Network & Server Engineer at a tech vendor with 51-200 employees
Real User
We can spin up the server anytime and have root access to it
Pros and Cons
  • "We can spin up the server anytime and have root access to it."
  • "We can easily upgrade and downgrade the Instance."
  • "It has the technical support features, but they need to be improved. It has lots of users, but they need to be managed accordingly."

What is our primary use case?

We hosted our website in the Amazon AWS. This is very easy to use and the user-friendly dashboard. 

How has it helped my organization?

Amazon AWS has improved our organization. It has all the features which we need. We can spin up the server anytime and have root access to it. We built our website and hosted the Amazon server. We also set up the RDS database, which has the capability to help the MySQL queries. The user interface is very user-friendly, and you can assign Elastic IP anytime. Overall, this is the best IaaS for hosting the website and the database.

What is most valuable?

  1. Spin up the server when we need it: We can spun up the new server. 
  2. Elastic IP: Sometimes, our website gets hacked with malware and it is easy to change the IP of the Instance.
  3. Snapshot: We can easily create a snapshot in Amazon AWS, then restore it.
  4. RDS: Manages all the database queries.
  5. Instance upgrade and downgrade: We can easily upgrade and downgrade the Instance.

What needs improvement?

Technical support: It has the technical support features, but they need to be improved. It has lots of users, but they need to be managed accordingly.

Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What's my experience with pricing, setup cost, and licensing?

One of the best things in Amazon AWS is you are billed for the service you use. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user787548 - PeerSpot reviewer
Founder with 51-200 employees
Real User
Accessing apps on AWS via my iPhone is awful. We use it, because it improves the speed for us to access vendors.
Pros and Cons
  • "It improves the speed for us to access vendors."
  • "Accessing apps on AWS via my iPhone is awful."
  • "AWS for API, or Seller Central, is no improvement from what we had (our internal tools we designed to update accounts, change customer network profiles, monitoring, MRTG graphs, etc), when AWS should be blazing."

What is our primary use case?

To access systems of partner/vendor companies, we maintain an instance to transfer data to our instance, then privately back to us. Basically, a BRAS, B-RAS or BBRAS device.

How has it helped my organization?

It improves the speed for us to access vendors, etc. AWS is extremely slow over the internet. Where we have GigE fiber over dedicated OC48 links, and when ping times to Dallas, TX from San Francisco is 30ms RTT on average, AWS is always 20ms higher. To AWS East, it is 70-110ms RTT, and the data transfer almost seems throttled. So I spun up an instance, made a BRAS image, like how DSL customers access the internet, and set up a peer with AWS to transfer data privately, then publicly from our instance to the AWS IP of our vendor, or partner and it has improved response times dramatically. The average API access latency was 250ms, horribly slow - already authenticated, etc. 

We also use it for our Amazon Seller Account and Amazon Vendor Account, where Amazon's systems run. Amazon recently moved their systems to CloudFront, but AWS DNS is awful slow. So the BRAS helps with the DNS as well.

What is most valuable?

Bidding on instances with dynamic pricing. So, I can do something that is not critical in terms of speed, like a production system, but testing and bid at an uber low price, and I will usually get what I want.

What needs improvement?

The network is way overloaded. Comcast is overloaded. So between the two, it sucks.

I am used to Level (3) or Verizon/Alter.net AS701 with fabulous ping times and throughput, where I click something and it works. 

It is the problem with the nomenclature of SDN [software defined networking] as engineers today do not understand networking, TCP/IP, or anything. I was 18 during the .com bust, but I remember accessing tools, as I worked for a Global ISP NTT, which owned Verio, the largest webhost at the time. We had Dual OC-3's to our office, when our office was just a remote NOC, but we had cloud computing before it was nomenclature. We accessed customer data, and had tools to do things quickly, instead of logging into routers, IDS, IPS, switches, and server. If it was a repetitive task, it would be via a browser, and the browser accessed a txn server rather than run cron jobs every 15 minutes. I will say that AWS for API, or Seller Central, is no improvement from what we had (our internal tools we designed to update accounts, change customer network profiles, monitoring, MRTG graphs, etc), when AWS should be blazing. 

Accessing apps on AWS via my iPhone is awful. Apple is behind the times in speed, battery, and even the screen, but it is aesthetically pleasing, so it wins. Android devices by Samsung are superior, but I use iPhone because that is what we use in Silicon Valley, which is on Verizon's LTE Advanced (LTE-X is their coined term) network, and the latency is great, 20-30ms, speeds of 40 Megabits/s, symmetrical are quite common, and sometimes I see 150/150 Megabits/s.  

For how long have I used the solution?

More than five years.

Which other solutions did I evaluate?

When they first moved Amazon Seller Central to AWS CloudFront from AWS, I would see connections to Hong Kong and Singapore. Maybe I was sent there because the USA East was overloaded. I do not know. So, we started using Verisign for recursive DNS, and to host our own domain name(s), and I noticed, it fixed the problem. Every ISP and DNS server, either Unicast like Level(3) 4.2.2.1-4.2.2.6, Google 8.8.8.8, NTT was the best performer 129.250.35.250/251, Comcast was garbage, while on Comcast network 75.75.75.75, Verizon was good (FiOS [consumer and SMB], and Enterprise which is what we have aka MCI aka UUNET/Alter.net AS701/AS702/AS703), and SprintLink AS1239 was good.  However, we just tested Sprint, and Verizon. Verizon provides backup services for us, actually tertiary, we provide our own secondary.  So I signed us up with Verisign with DDoS protection, made Verizon secondary, and the feed server from us, feeds VeriSign and Verizon. That fixed the AWS CloudFront location issue, which to me, shows how poor AWS DNS is.

We would get responses that are AWS Hong Kong, even when they moved to CloudFront to speed up Seller Central (I complained to corporate via a letter FedEx'ed to Amazon). I asked for a private MPLS link, which we would pay for, and we were told it would be worked on. During peak times, it would lag and time out, it was awful. It still lags, but I route as much as we can via the BRAS setup. 

What other advice do I have?

I have pushed clients towards Microsoft Azure. I have bugged Microsoft to add links to their network in the BNA region, BNA to Atlanta (additional link), BNA to MCI aka Kansas City, BNA to Chicago, BNA to WDC, and BNA to Dallas, TX to improve access for things at BNA. It is not critical. It is just the only facility that is 30ms slower than others. Azure in Chicago, Wyoming, Bellevue, Silicon Valley, Los Angeles, or Texas is very low latency. 

I have also pushed clients to IBM Bluemix, as their partnership with Akamai makes API access is really fast. Azure with Verizon CDN/Terremark is fabulous.

I have to add this. AWS sucks, even though I am a customer.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
857,028 professionals have used our research since 2012.
PeerSpot user
AWS Cloud Specialist at a tech services company with 51-200 employees
Consultant
Top 20
Migrate complex environments to AWS Cloud to reduce costs, improve performance and scalability

What is most valuable?

AWS's innovations are incredible.

How has it helped my organization?

You can migrate complex environments to AWS Cloud reducing costs, improving performance and scalability.

For how long have I used the solution?

I have used AWS for five years.

What was my experience with deployment of the solution?

Yes, every platform has problems, but they are very fast at solving the problems.

What do I think about the stability of the solution?

Yes, every platform has problems, but they are very fast and they are always working to improve.

What do I think about the scalability of the solution?

No, I never encountered any issues with scalability.

How are customer service and technical support?

Customer Service:

Their priority is the customers.

Technical Support:

The technical support is the best.

Which solution did I use previously and why did I switch?

No. I tried to use Azure, but I can't.

How was the initial setup?

Yes, the initial setup is not so straightforward. The concept changes and you will need to understand this.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user717240 - PeerSpot reviewer
Director of IT Projects - AngularJS developer at a tech services company with 501-1,000 employees
Consultant
Makes Maintenance And Creation Of New Clone Environments Easier

What is most valuable?

AWS provides a lot of solutions to design secure, elastic and serverless software architectures.

How has it helped my organization?

More than 30 BBVA Group web pages are working without servers, saving costs and reducing security problems, with AWS services like CloudFront, WAF, S3, Lambda, SQS, and API Gateway.

All our infrastructure is defined in JSON files, thanks to CloudFormation, which makes maintenance and creation of new clone environments easier.

What needs improvement?

Lambda@Edge, for example, it's new and has a lot of room for improvement.

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

It is usual with new functionalities, but AWS does resolve stability issues quickly.

What do I think about the scalability of the solution?

With CloudSearch; the service finally autoscales but in excessive time. You never lose information, but you can't access new data when there are peaks of requests for creation of new documents.

How are customer service and technical support?

Seven out of 10.

Which solution did I use previously and why did I switch?

Yes, I used OVH and other cloud providers like Azure or Google. AWS is much better. It is a complete platform.

How was the initial setup?

Required some service, but in general there is a lot of documentation and there are training courses.

What's my experience with pricing, setup cost, and licensing?

AWS is appropriate for professional solutions. For other types of projects it's a bit expensive.

Which other solutions did I evaluate?

Azure, Google Cloud. AWS is years ahead of its rivals.

What other advice do I have?

Think "serverless". With AWS you can design your architecture, thinking distinct and oriented to events, decoupling processes, solving possible errors, multi-region or Multi-AZ.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user

AWS is a great Infra Solution. Need more adoption by businesses.

it_user716571 - PeerSpot reviewer
Architecte solutions Amazon Web Services at a tech services company with 10,001+ employees
MSP
Terms Of Licencing And Reserved Instances Are Very Efficient

What is most valuable?

Amount of services, fully-managed services, and the power of Infrastructure as code (deployment and automation). AWS has many atomic services (Lambda, SNS, SQS. and so on…).

How has it helped my organization?

Migration of On Premise Data Center to AWS to allow cost optimization, and full operational automation to focus on experimentation and innovation.

Cross account possibilities for a big IT organization (user management, resources management, etc.).

What needs improvement?

It would be nice to be able to test Direct Connect without having to pay a line. Also, the possibility to use VPC Peering with one point VPN Gateway (for the moment, impossible).

For how long have I used the solution?

More than one year.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not when we know scalability optimization and processes.

How are customer service and technical support?

I have not call AWS support yet, but it seems to be very fast according to the various returns I had.

Which solution did I use previously and why did I switch?

Switched to be more global (AWS Region) and more to the way of a serverless paradigm.

How was the initial setup?

Very simple, an e-mail address, a credit card, and the account is open.

What's my experience with pricing, setup cost, and licensing?

The Free Tiers program is great for testing solutions.

Their terms of licencing and reserved instances are very efficient (like Spot Instances for identified workloads).

Which other solutions did I evaluate?

Not really, I fell in love with AWS right away: their services, quality and quantity of documentation. With the various testimonies that I received, I had no doubt.

What other advice do I have?

The Cloud Adoption Framework and the Well-Architected on AWS documents are a must read.

Disclosure: My company has a business relationship with this vendor other than being a customer: AWS Partner
PeerSpot user
it_user701412 - PeerSpot reviewer
Cloud Architect at a tech vendor with 1,001-5,000 employees
Vendor
Easy provisioning means quick time to market when a new environment is required

What is most valuable?

  • RDS: Because of its auto-scaling, multi-zone availability, and its quick spin up of database servers.
  • EC2 Servers: For the agility of server provisioning and the AMI automations.
  • Lambda: Because of AI capabilities by writing functions that trigger on events.
  • Route 53: For traffic engineering.
  • WAF: For security and multiple other features of AWS.

How has it helped my organization?

Rolling deployments, quick time to market;

From one day deployment time, it came down to 15 minutes.

Easy provisioning means quick time to market when a new environment is required.

What needs improvement?

The console's UI could be a little better, a fluid User Experience is missing.

For example, in order to see the instance details properly, we have to scroll the description part up or down, which is not a recommended way of doing it.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Just once, when MongoDB infrastructure could not mount to EBS.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Excellent. 10 out of 10 for this.

Which solution did I use previously and why did I switch?

IBM Softlayer and Azure. Both are not automated to the level that AWS is automated.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

Pay per use.

Which other solutions did I evaluate?

What other advice do I have?

Migrate to AWS for speed and agility, combined with its security features.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
it_user701505 - PeerSpot reviewer
Analista de Projetos at a tech services company with 201-500 employees
Consultant
It has helped our engineers to improve our performance both financially and in terms of traffic generated

What is most valuable?

The valuable features for us are scalability and flexibility.

Regarding scalability, we have specific days of the week that the traffic in our system exceeds more than twice the load system. So with the scalability, I can support this load. If I need to perform a specific marketing action, my system will respond to the request easily.

How has it helped my organization?

Before AWS, the time for availability of a new server would be more than a week, and currently, it can be measured in minutes.

Failover also wasn’t easy to configure and wasn’t safe.

It has helped our engineers to improve our performance both financially and in terms of traffic generated.

What needs improvement?

I see some applications, like AWS Deploy for example, require usage of other applications. This and other issues should be better explained in the documentation.

For how long have I used the solution?

We have been using the solution since May 2012.

What do I think about the stability of the solution?

In the beginning, during the implementation, we had problems with stability, especially in S3.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

We don’t pay for professional support. However, the support forum helps us with most problems.

Which solution did I use previously and why did I switch?

For cloud solutions, during our research, we searched the best quality service inside our budget.

How was the initial setup?

The setup was very straightforward.

What's my experience with pricing, setup cost, and licensing?

Unfortunately, the price is high. The pricing and licensing is explained well in the documentation.

Which other solutions did I evaluate?

We evaluated other options, including Rackspace, Google Cloud, MS Azure, etc.

What other advice do I have?

Pay attention especially to costs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consultant at a energy/utilities company with 1,001-5,000 employees
Consultant
Accelerates innovation through experimentation cycles in a scalable platform

What is most valuable?

Accelerates innovation through fast experimentation cycles in an agile, flexible, and scalable platform.

How has it helped my organization?

Enables fast prototyping, simulation, and rapid deployment of infrastructure configurations. Has low risk exploration of new architectural paradigms and technologies (FaaS, Containers, IoT, and Machine Learning) and is easy to integrate with current solutions.

What needs improvement?

Considering the rate of innovation of AWS and the vast range of services offered (over 15+ categories, 50+ services in 2017) the learning path of customers on the platform is something that can always be improved. Usability through simplification of the interface for the use cases chosen by the customer can be a possible improvement.

The current interface offers several options to select services, solutions, or learning paths. However, the ability to simplify the interface to focus on customer use cases could have an impact on productivity and ease of use.

This is a challenge that I’ve seen all cloud vendor share: Usability and different user experience on their platform is difficult when the span of services is so vast. However, some design thinking “persona” kind of approach could help offer alternative perspectives.

For how long have I used the solution?

  • Since 2012, in prototypes and proof of concepts
  • Since 2015, in production applications, advise, and support to some clients.

What do I think about the stability of the solution?

I’ve never experiences issues with stability related to the AWS infrastructure. The services are very resilient and there are constant reporting and monitoring tools available, a open status dashboard, and a personal health dashboard to receive news on any issues being investigated or sorted out. Even if there have been outages reported in AWS history https://en.wikipedia.org/wiki/... their technical response capabilities have proven outstanding.

What do I think about the scalability of the solution?

I’ve never experience issues with scalability. AWS services offer very flexible set of tools to architect solutions that give the best performance and economic advantages. Combined solutions using elastic computing capabilities, containers, APIs, and even more innovative server-less capabilities (FaaS) can be leveraged to tackle the most challenging use cases.

Which solution did I use previously and why did I switch?

I previously favored RackSpace and Digital Ocean for simplicity and focus for certain use cases (development prototypes, proof-of-concepts, etc.). I prefer to concentrate investment and training on the same platform when solutions scale and require more complex setups. Leveraging the learning curve on the service offering is increasingly specialized.

How was the initial setup?

The setup is easy and greatly supported by the learning paths offered through the platform. Expertise is required to take full advantage of AWS tools and continuous innovations.

Some customers can become overwhelmed by the range of services, so training and assistance from specialized third-parties is strongly recommended. Even experimented managed service providers can complement internal capabilities and help in the training of internal teams.

One of the advantages of AWS is their high rate of innovation. However, in order to leverage this, internal or external expertise is required. A good partnership is recommended.

What's my experience with pricing, setup cost, and licensing?

On demand, pay-as-you-go pricing is powerful to optimize expenses, but it’s important to keep a technical cost controlling function aware of usage and scale patterns to choose the best pricing mix.

Massive migration to cloud without analyzing the right service for the right usage can lead to higher cost than expected. It is important to get the right advice to match each use case needed to the optimum cloud economics.

Even if a lot of decisions to go to the cloud are based in the promise of lower costs, the true power of cloud services is their flexibility, rate of innovation, and avoiding vendor lock-in if architected consciously.

Even if a lift and shift approach with short schedules can lead to mistakes in choosing services and paying more than optimum, the speed in which you can correct the mistake is not comparable to any other infrastructure option.

This is forcing even the traditional hardware vendors to reinvent their business models and develop financial offerings that include operating expense based financing (pay-as-you-grow) or services based agreements (pay-as-you-go) to make their private cloud offerings competitive.

The other aspect to consider is the managed service required to get the most of this platform. Don’t underestimate the quality of the advice and support required. But at the same time, consider your core business management time released by adopting a platform instead of managing the components internally.

The internal expertise should evolve to understand how to use it best for the business outcomes pursued instead of the technicalities of how to make it. That’s where the right partnerships can be leveraged.

Which other solutions did I evaluate?

We evaluated Azure, RackSpace, Google Cloud, SoftLayer, DigitalOcean, and Linode.

What other advice do I have?

Test drive it with prototype applications, reproduce development and testing environments, and standardize your stacks to be able to move them easily, if needed. The deeper that the infrastructure-as-code approach is part of your culture, the easier it will be to leverage hybrid opportunities and gain agility.

This solution has been consistently in the top of the IaaS market for the last 10 years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user702306 - PeerSpot reviewer
it_user702306Works at a tech company with 51-200 employees
Real User

czxcz

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Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.