Workday Room for Improvement
Solution Architect at a tech vendor with 1,001-5,000 employees
Workday does have a community site where people can go on and off for suggestions. They call them Brainstorms, and you can vote them up. That is something that they do well, but oftentimes, they seem to be racing to deliver something based on what a competitor is delivering. For example, if they hear SAP has this new functionality and learning that's going to be coming out, they prioritize there, which makes sense, but unfortunately, some of these Brainstorms may get neglected where the product might not be improved as quickly or as needed for the customers. You might be waiting for a year or two to get a feature that you'd like released. They should pay more attention to customer feedback and ensure that customer feedback is an essential part of their product roadmap.View full review »
Director of HR at a healthcare company with 11-50 employees
The cost of Workday is certainly not inexpensive. It's very pricey.
If your data is not very clean, it does make for a bit of a mess. It was part of the reason why we had to bring Epic in.
I have found, within the hospital experience, that Workday's overall contribution to making healthcare better was lacking. Without a doubt, COVID has forced companies to be more responsive to the needs, and so forth, within a hospital system, healthcare, whatever. And as such, within a matter of months, the technology will exist that all we'll need is a smartphone to do enterprise-level type of work. You will no longer need a tablet, for example. You will no longer need a PC as official intelligence would have taken over.
They're a leader in the market. I just wish the price would come down and they will continue to work really hard on making AI what it could be for them.
They've got to continue to grow, as they can get behind very, very quickly in the AI space. As quickly as AI is able to interpret what you now want as fast as the market's going to change. They need to stay on top of it, or they will get left behind.View full review »
Director at a financial services firm with 1,001-5,000 employees
It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with.View full review »
They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team.
It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to.View full review »
Manager, Tech Advisory at PricewaterhouseCoopers
It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing.
The user interface could be modernized somehow.
Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.
Technical support could be better.View full review »
Independent Consultant at a tech services company with 1-10 employees
The implementation could have gone a little smoother. Typically, they give you credits for hours to use, and you go through them quickly. Then, they charge you per hour on calls after that, so I had to negotiate it because I implemented it myself and did not use an outside party.
With respect to technical support, there is some room for improvement.
In the future, I would like to see better artificial intelligence in recruiting capabilities.View full review »
Business Graduate Student at a educational organization with 10,001+ employees
The finance module of this solution is not great and needs improvement. Within the HCM space, the analytics functionality could be improved to allow us to create our own reports.View full review »
Senior Consultant at a financial services firm with 10,001+ employees
I would be happy if it was faster. Currently, when I try to navigate within the solution itself, it is a bit slow in terms of the page load time. When I click on something, it usually takes time to load. When you click on different icons or areas on the website, it is slow. Even when you navigate between different models, it is a bit slow. I would like to see a bit faster performance and a better user experience.
I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature.View full review »
The security console should be made less complex. This way, if anybody wants access to a particular business object then they can simply send a request to access the corresponding parts. Once the administrator sees the request, they can set permissions to specify whether the user has access or not.
I would like a report that searches for and produces a list of all the business objects that are based on a function area.View full review »
IT Advisory Senior Staff at a financial services firm with 1,001-5,000 employees
The expenses and reimbursements module could be improved. Creating expense reports is time-consuming and inefficient compared to other expense solutions.
Workday could also be easier to use.View full review »
The dashboard is fine, but the dashboarding and other aspects could be improved.
The user interface can be enhanced.View full review »
Company Recruiter at a tech services company with 1-10 employees
The implementation time should be addressed, as it is too slow. Also, the solution should be more user-friendly.
The installation is time-consuming and not so straightforward.
So too, technical support is not sufficiently fast.View full review »
This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example.
Chief Strategy Architect at a computer software company with 10,001+ employees
The navigation of Workday is good but could be better.View full review »
In a future release we could like to have access to asset, supply and treasury management functionalities.View full review »