We use the product as a backup solution during emergency scenarios.
Technical Manager at GRUPO LOGON, S.A. DE C.V.
Works as a backup solution during emergency scenarios
Pros and Cons
- "One thing we like about the product is that it's good and not as expensive as similar products. Right now, there are different ways to back up your information—you can back up directly to a disk or the cloud. It allows you to have various kinds of repositories."
- "It would be nice to see more affordable training options for individuals who want to enhance their skills. Some people I know have been interested in training courses, but they found them too expensive."
What is our primary use case?
What is most valuable?
One thing we like about the product is that it's good and not as expensive as similar products. Right now, there are different ways to back up your information—you can back up directly to a disk or the cloud. It allows you to have various kinds of repositories.
What needs improvement?
It would be nice to see more affordable training options for individuals who want to enhance their skills. Some people I know have been interested in training courses, but they found them too expensive.
What do I think about the stability of the solution?
Veeam Backup & Replication is a stable product.
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What do I think about the scalability of the solution?
I rate Veeam Backup & Replication's scalability as nine out of ten.
How are customer service and support?
The product is stable and takes care of everything we need. We've only had to ask for support a few times, but each time, they've been really helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The main difference between the solution and its competitors is based on pricing. Other products are more expensive.
How was the initial setup?
Veeam Backup & Replication's installation is simple.
What was our ROI?
Every backup solution is like car insurance. You'll see the return when you have a problem. If you don't have any problems, you won't see the value of a backup solution. You realize the value when something goes wrong. It helps you feel more confident that you can recover the information if something happens to your company.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is cheap.
What other advice do I have?
I rate the overall tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Network Consulting Engineer at sky data
Comes with malware detection features that can detect malware before initiating a backup job for a server
Pros and Cons
- "One of the newest features in version 12.1 is malware detection. This feature allows the software to detect malware before initiating a backup job for a server. Although I haven't had the opportunity to personally try it out due to its recent release, I came across it while working on an environment in a cluster for a customer."
- "The solution's pricing may be expensive compared to other products."
What is our primary use case?
I worked on a project involving a multi-cloud environment, specifically backing up on-prem servers to the Azure cloud. However, the project was not completed due to financial issues between our company and the client. The technical configuration, such as creating a Veeam Data Platform plugin on Azure and connecting it with on-prem servers, was mostly done, but the project was halted before creating jobs. The challenges were financial and not technical. This was my first and last experience with such a multi-cloud project.
What is most valuable?
One of the newest features in version 12.1 is malware detection. This feature allows the software to detect malware before initiating a backup job for a server. Although I haven't had the opportunity to personally try it out due to its recent release, I came across it while working on an environment in a cluster for a customer.
What needs improvement?
The solution's pricing may be expensive compared to other products.
For how long have I used the solution?
I have been using the product for one and a half years.
How are customer service and support?
We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data Platform's support. It has been very supportive and has assisted us in many cases. Unfortunately, our experiences with Acronis support have not been as positive, leading us to discontinue working with Acronis for several months now.
How would you rate customer service and support?
Positive
What was our ROI?
The solution is worth its money.
What other advice do I have?
Veeam Data Platform has a significant difference compared to other tools or products. It is not very simple because it offers a lot of advanced features that can solve various problems in customers' environments. However, managing it is not difficult, but it's not as straightforward as Acronis, which is simpler because it focuses on core features like backup and simple recovery without many additional complexities.
I find that I rarely encounter issues with the product. One notable aspect is the simplicity of its licensing, especially when compared to other vendors. Additionally, with each use, I discover more features.
I rate the overall product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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System Engineer at Global Business Solutions
A Stable Reporting Tool for easily Managing and Monitoring Infrastructure
Pros and Cons
- "Veeam One is a centralized management and centralized reporting tool. The tool has supportive infrastructure to create specialised applications and some server application. You can add all the resources and infrastructure. You will get the reports, can easily manage and monitor any feature."
- "Sometimes the solution give reports that are confusing and has errors. So the integration of the full solution with the resolution of resolving the error should be added in the next release.The solution should also provide more customization, automation, better documentation."
What is our primary use case?
The solution is being used for licensing, for making reports and get graphs from there we can take the alerts of the process in Veeam One. The solution is used for any kind of utilization like if some machines are powered off, or some need any CPU alerts or memory alerts. So all these alerts for the issues can be received through Veeam One.
What is most valuable?
Veeam One is a centralized management and centralized reporting tool. The tool has supportive infrastructure to create specialised applications and some server application. You can add all the resources and infrastructure. You will get the reports, can easily manage and monitor any feature.
What needs improvement?
Sometimes the solution give reports that are confusing and has errors. So the integration of the full solution with the resolution of resolving the error should be added in the next release.The solution should also provide more customization, automation, better documentation.
For how long have I used the solution?
I have been working with Veeam One for three and half years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. Around sixty to hundred users are using the solution at the moment.
How are customer service and support?
The technical support team is fast, knowledgeable and customer -friendly.
How was the initial setup?
The initial setup is very easy. Since Veeam One is a Software Application based solution so for the deployment one just needs to install the software in any server class. You can access it through those web browsers. There are a lot of cases where you can access the remote and also through the browser, so you can access it. No technical support is required for deployment.
What other advice do I have?
Veeam One is very famous in the market. There is no backup solution or backup for Veeam one, as the installation is easy. Almost ninety percent of the enterprises are on the installations and enrollment.
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Service Delivery Engineer at Gulf Air
Easy to use and has an efficient technical support team
Pros and Cons
- "It integrates easily with third-party solutions compared to other vendors."
- "Its import and export processes for information and policies could be better."
What is our primary use case?
We use the solution to back up all our products, like Exchange, SharePoint, Linux, Windows, Oracle, and SQL.
What is most valuable?
The solution has a user-friendly interface.
What needs improvement?
The solution's admin scheduling scripts need improvement. Also, import and export processes for information and policies could be better.
For how long have I used the solution?
I have been using the solution for six months.
What do I think about the stability of the solution?
I rate the solution's stability as a nine.
What do I think about the scalability of the solution?
I rate the solution's scalability as a nine.
How are customer service and support?
The solution's customer support team is responsive and efficient. It resolves the issues promptly.
Which solution did I use previously and why did I switch?
We have used IBM TSM and Symantec NetBackup before. In comparison, the solution is simple to use, integrates well with third-party solutions, and has dedicated technical experts.
What other advice do I have?
I rate the solution as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Executive at Digital Alliance Limited
A stable and scalable backup solution that has a good recovery data backup feature
Pros and Cons
- "Recovery of backup data is the most valuable feature."
- "The pricing model could be improved. It can be made cheaper."
What is our primary use case?
It is used both as a virtual server and a physical server for enterprise backup that run different applications.
How has it helped my organization?
What is most valuable?
Recovery of backup data is the most valuable feature.
What needs improvement?
The pricing model could be improved. It can be made cheaper. Also, Veeam should provide more training for the partners so that they are able to give better support to customers. In the next release, I want to see full integration with the cloud.
For how long have I used the solution?
I have been using the solution for more than five years.
What do I think about the stability of the solution?
It is a stable solution. Stability depends on the implementation. If you make an error in implementation, the environment will not be stable once you get it right through an implementation; remember, it will be stable. Most of the time, the software is very stable; it's human usage and implementation. That's why it's important to do the proper gathering of information and proper assessment of the environment before you do anything.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight out of ten.
How are customer service and support?
Some renew, and some don't renew the support. Those who know the value of it will always renew it because if there's any issue, we can always go to the backend to get the system. After all, they're the experts on it.
How was the initial setup?
The initial setup is easy. I rate its setup phase an eight out of ten. The deployment does not take more than a week once you do the initial information gathering properly. Install it on a physical server, maybe Windows or Linux, then install the clients to this agent, in other sense, if there's any agent for it on the respective servers that need the agents.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the number of clients. We pay 10,00 USD per year. On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing an eight out of ten.
What other advice do I have?
It is recommended that those planning to use the solution follow the best practices for implementation. I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Sr. Enterprise Solutions Engineer at Palpay
A stable and scalable backup solution which provides fast restoration
Pros and Cons
- "The fast backup and restore feature is the most valuable."
- "The pricing of the solution is fair."
- "The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved."
What is our primary use case?
I use the solution to backup the VMware environment and Linux servers.
What is most valuable?
The fast backup and restore feature is the most valuable.
What needs improvement?
The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The tool is stable. I rate it nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I used Data Protector, EMC network test and Commvault.Veeam is the master for handling the VMware environment. If you need a backup solution to backup your virtual environment, Veeam is the one.
How was the initial setup?
The initial setup is straightforward. The deployment takes one hour. One engineer can look after the deployment. After the solution is setup it hardly requires any maintenance, just time-to-time updates are required.
What was our ROI?
I have seen a Return on Investment, in terms of saving time and money.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is fair.
What other advice do I have?
Veeam is a good solution and one should be committed to it.
I rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure analyst specialized in cloud computing at IT2GO Solutions
Excellent for aggregation of logs and centralizing the view of different tools
Pros and Cons
- "Veeam ONE effectively centralizes the view of different tools."
- "It is not easy to navigate, especially with the numerous reports available."
What is our primary use case?
Our primary use case is to centralize the view of different tools, specifically the vCenter and Veeam Backup and Replication.
How has it helped my organization?
At our organization, the main goal for using Veeam ONE is to generate reports on the backups that we perform with our other solutions.
What is most valuable?
The aggregation of logs is the most valuable feature.
What needs improvement?
Although the reporting tool is working well and does not require any additional features, there is still room for improvement in the UI. It is not easy to navigate, especially with the numerous reports available.
For how long have I used the solution?
I have been using Veeam ONE for a year. I am using version eleven of the solution.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Veeam ONE depends on the capabilities of the server it is installed on. I would rate its scalability as 8 out of 10.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I would rate it 10 out of 10 because it is free with the license that our organization has already purchased.
What other advice do I have?
It's important to ensure that the targets they want to monitor are supported by the solution. It is a crucial consideration that needs to be taken into account before implementing Veeam ONE.
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Foreign Trade Officer at ABPL
Useful backup report information, reliable, but support could improve
Pros and Cons
- "The most valuable features of Veeam ONE are the backup reports, such as the status of the storage."
- "The solution could improve the performance. We are not able to check the status of any system. Additionally, if there was an option to monitor server clusters it would be helpful."
What is most valuable?
The most valuable features of Veeam ONE are the backup reports, such as the status of the storage.
What needs improvement?
The solution could improve the performance. We are not able to check the status of any system. Additionally, if there was an option to monitor server clusters it would be helpful.
For how long have I used the solution?
I have been using Veeam ONE for approximately six months.
What do I think about the stability of the solution?
I rate the stability of Veeam ONE an eight out of ten.
What do I think about the scalability of the solution?
We have ten engineers that are using this solution.
I rate the scalability of Veeam ONE a seven out of ten.
How are customer service and support?
I contacted support when we had issues. However, the response time could improve.
Which solution did I use previously and why did I switch?
I previously used SolarWinds and they had better support that was more knowledgeable and responsive.
How was the initial setup?
The setup process is simple. It is user-friendly.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is high.
I rate the price of Veeam ONE a two out of ten.
What other advice do I have?
I rate Veeam ONE a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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