UiPath Platform Reviews

We are using UiPath to automate our cache application and to download documents to help our finance team.

We're saving a lot of time for all our associates in our company. As far as metrics go, each project that we complete is saving us on the order of 40 hours a month, so it's saving a lot of time.

It also allows our associates to do things that are more interesting, instead of having so much repetition in their jobs.

In addition, we've seen performance benefits because it removes the human error portion of running a process. It makes it easier for the owners of the process because they don't have to worry if they've made a mistake. They also don't have to look something up because the RPA would have everything for them, ready to go. Performance has improved a lot, as well.

I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that for our team.

It's also very easy to use. There is a lot of drag-and-drop. There are many different ways to complete a solution. For example, if we're trying to manipulate Excel data, sometimes one solution will be really slow and ineffective, but UiPath gives us the ability to find multiple ways to do the same thing and complete the same solution much more quickly.

There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.

It can be complicated to get a stable solution, but once you're over that learning curve, it's very easy. At first, it's complicated to figure out how to get a stable solution using UiPath.

We're constantly having to use our solutions on multiple servers and expand to multiple teams, so we need to work a lot with IT. They support the servers and make sure the servers are a mirror of each other. If they're not a mirror, then it can be difficult using UiPath. But once they're a mirror, it's very simple to finish a solution and move it onto a different server or to a different machine, where someone else is using UiPath.

From my experience, technical support is very fast in responding. I will submit a ticket and, by the next day, they're already working the ticket and helping to find a solution, so it's been a very good experience.

We were using another tool before UiPath. The one we were using was Kofax Kapow and it uses a different style. It was very restrictive and they had to update a lot of features for us. There was a large learning curve, as well. When we started using UiPath, I felt the learning curve was smaller and we could get into it a lot easier. It was less restrictive and more versatile in what we could do with it.

When we first started learning UiPath, they gave me the project to install Orchestrator and Studio into our server environments, so that was another learning curve for me because initially, the installation of UiPath was very difficult to figure out. But they've upgraded it since then and it's much easier now. We've now sent that function to our IT teams to do.

I believe Blue Prism was also under consideration, but I was not part of that decision.

Use the forums and surround yourself with people who are technical. Use UiPath Support a lot because, if you don't have a programming background, it can be difficult to figure out how to organize your development in a stable way. If it's not stable, it's going to give you a lot of headaches trying to constantly maintain it.

For UiPath, we have about three different teams of developers in my department. Each team supports a different group in that department and each team consists of about three developers. In terms of maintenance, we're maintaining our jobs. Once we deploy a solution, we're currently maintaining it ourselves. Whoever develops the project makes sure that it's working, but we're also looking at other solutions for maintenance where we would give it to another team. All they would do is make sure the robots are running.

We've used UiPath RPA Academy training and it's a very good tool to figure out how well you know UiPath. I wouldn't use it as something to learn the tool, because there is a lot more in UiPath than is in Academy. But I like Academy because it confirms what I've learned is the way it's supposed to work. It gives you a good basic foundation.

I would rate UiPath as a ten out of ten. I think it's the best RPA tool out there, although I have not used the other one that people talk about, which is Blue Prism. From what I can tell, they're about equal, but my experience is with UiPath and I like it a lot.

We are primarily utilizing the platform within our department to gain buy-in for the customer's system.

We are a traditional development team, and using this platform has enabled us to work with multiple teams efficiently.

The governance aspect is very important to us. UFS Studio is also crucial for our operations.

There are significant delays between the technical team and the actual team. We are also missing some integrations with Google.

I cannot specify the exact amount of time we've been using it.

We have a dedicated development team. That said, we do have the resources to help with implementation.

I cannot speak on how it compares to other models or other components.

UiPath Platform is used for financial back-office processes, operations teams, service, and HR and people team functions. For operations, a specific example of a finance process automated with UiPath Platform is the entire money refund flow. All information needed to validate the refund for the customer goes through bots on UiPath Platform that process data, execute operations and functions within Salesforce, and move the step forward so that a human can decide on the payment, process the payment, and enter information into platforms, portals, and the money refund portal. The money refund flow is the most relevant use case.

UiPath Platform offers fast development and value delivery, along with development speed and major benefits for business users. Visibility through the orchestration in Orchestrator provides full end-to-end visibility over automations.

Visibility and orchestration make day-to-day work and process control easier as schedules, bot activation times, and errors, issues, and breakages can be identified and viewed quickly and dynamically.

UiPath Platform has had a positive impact on the organization as repetitive manual executions have been measured and reduced, and people who were performing robots' work have been reallocated to other departments.

UiPath Platform can be improved by using AI agents to suggest code, which is already a significant step forward, and by expanding plug-and-play integrations.

UiPath Platform has been used since 2023.

UiPath Platform is stable.

UiPath Platform is highly scalable with easy development.

Customer support has always been fast even though I did not need to use it.

A different solution was not previously used.

The experience with pricing, setup costs, and licensing was good, fast, and within the average.

UiPath Academy courses have been used by my team and me, and the biggest benefit was the training of professionals.

Cost and time reduction and a declared ROI were achieved.

There was a positive impact in terms of productivity, shorter customer service time, and greater redirection of people's capacity.

Before choosing UiPath Platform, other options were evaluated, specifically Anywhere Automation.

Other people who are thinking about using UiPath Platform should work together with the process team, as it is crucial. This review gives UiPath Platform a rating of 10.

The main use case initially involved financial close operations, where we used bots to complete repetitive financial close tasks as part of the Berkshire Hathaway Group. Currently, as a partner, I use this primarily on large transformations that customers are undergoing, whether it is on SAP, Oracle, Salesforce, Workday, and other platforms. We utilize Test Cloud extensively, which has all the features of Test Cloud being utilized.

We have automated many financial use cases for most of our customers and suggested it to help them adapt quickly, along with logistics and order management use cases. Agentic AI helps us create thousands of orders in a day for testing or business purposes, replacing a process that used to take close to a month.

Prior to adopting UiPath Platform, we used Tricentis as another solution to address similar needs. However, UiPath Platform has proven to be much faster and more reliable.

The features of UiPath Platform have benefited my organization immensely, as a lot of time is spent creating things manually, particularly for large transformations. We create a lot of test cases for the business process manually, but with the Agentic AI version on Test Cloud, we ran through all the requirements documentation and uploaded all the requirement documents. It provided us with the workflows and the test cases or test scenarios to be tested, saving us probably about two to three months of time. In a project of fifteen months, three months of savings is almost twenty percent savings immediately. Secondly, we continue to use this for automation, converting the manual test cases into automation immediately, which saves an additional two months on our overall testing cycle. Roughly about thirty to thirty-two percent of overall time savings translates into millions of dollars for all the companies involved.

I find the Agentic AI version on the cloud of UiPath Platform the most valuable.

By leveraging Agentic automation, we have achieved a minimum of thirty percent acceleration in our initial use case with Agentic AI in converting requirements to test cases. We have also saved about fifty percent of the time spent on automation by using the Agentic AI version.

My overall experience using UiPath Platform's Agentic automation capabilities has been absolutely fantastic. We have used Tricentis and many other tools, including SAP Joule, but UiPath Platform's Agentic AI has significantly sped up many processes and helped us overcome past issues we encountered.

I believe UiPath Platform could be improved price-wise, as I believe the Test Cloud version currently prices based on the number of transactions. If you have one hundred test case scenarios and execute them just ten times a year, it totals one thousand executions based on that pricing model, which is very good. Additionally, if they could extend the cloud capabilities of Agentic AI further, it would be beneficial since on-premise customers may have to spend more on servers. If everything could be put in the cloud, they could save on that.

My thoughts on UiPath Platform's user community are that it can definitely improve. In my twenty-five years of experience, including on the influential council for SAP and Salesforce, I have observed that other user communities are more broadly covered with greater engagement. While UiPath Platform's community is really good, I see room for improvement in forming user groups, possibly region-based or something similar.

I have been using UiPath Platform for the last fourteen years.

There was initial slowness in responding when a service ticket was raised, but I believe that has improved, and I do not see that challenge anymore.

Before selecting UiPath Platform, we considered other solutions, specifically Panaya, Tricentis, and UiPath Platform itself. Most customers preferred UiPath Platform due to its ease of use, enabling even individuals without technical knowledge to automate processes, making it a user-friendly tool.

My experience deploying UiPath Platform is absolutely positive. For example, deploying Tricentis could take anywhere from six to eight weeks for our customers, whereas with UiPath Platform, we have managed to achieve deployment in just a week to ten days, showcasing its adaptability and quick deployment capabilities.

What stood out to me during the evaluation process, both positively and negatively when comparing these options, is how UiPath Platform adapted technology quickly, bringing AI to the forefront as a pioneer compared to many other AI platform vendors. The reliability increased confidence among users significantly.

We use the initial capability to convert requirements into test cases, and the second one we use is converting those test cases into automation. These are the two major capabilities we are using.

Agentic AI's ability to extract data points initially needed human review since, when we started working with it, it was thirty percent accurate and required seventy percent human review. However, it has learned a lot, and now we trust the Agentic AI version at least sixty to seventy percent, which is a significant change we have seen.

We saved close to eighty percent of the time extracting data points with Agentic AI because it takes away a lot of human effort needed to analyze the data. For example, if it is an SAP transformation, there are huge changes in understanding the Signavio or the BPMLs. The Agentic AI on Test Cloud helped us convert those Signavio and BPMLs into immediate business process scenarios based on our customer's business process, helping us kickstart our design faster.

My team has used the vendor's UiPath Academy courses.

The biggest benefits from UiPath Academy come from when we got into a new customer with specific requirements to utilize the entire Test Cloud. Initially, our team was only using automation, but with the academy, we accelerated our entire testing lifecycle, which is significant for us as there are multiple stages of test cases we create. We were able to effectively use everything through the Agentic AI version.

The factors leading me to consider optimizing our approach included spending extensive time on manual tasks despite having automation capabilities. With UiPath Platform, we have seen a significant reduction in that effort, as UiPath Platform Agentic AI provides around ninety to ninety-five percent automation compared to just forty to fifty percent with our previous system.

My advice to other organizations considering UiPath Platform is to understand that it is not just about adopting new technology. The adaptability, ease of usability, and how to engage business users beyond the user community are critical. It is important for everyone in the enterprise to start utilizing this, as quality and functionality are not just one person's responsibility in an organization. If the entire organization can adopt these practices, it will help scale overall productivity. I would rate this platform a ten out of ten overall.

My primary use cases for UiPath Platform in my company are around business processes, customer service, and while we don't completely operate on the customer-facing side, we definitely help a lot with automations around fraud, payments, and reconciliations because being a banking system, we have many use cases around these areas, especially with numbers and reconciliations.

The features of UiPath Platform that I prefer the most include the long-running persistence activities, which allow you to release the license and suspend the job during long processes without wasting the license, and the Insights dashboard, which is an amazing automated reporting model based on queue items that generates and delivers reports periodically. Everything in UiPath Platform is amazing, especially its integration capabilities with services such as Salesforce and Microsoft Office 365, making our email interactions easier.

Additionally, I appreciate the terminal feature because in banking, many applications still use mainframe applications, and automating those processes is much easier with UiPath Platform's inbuilt emulator.

The benefits I realize from using UiPath Platform include that orchestration is much easier and more accessible, and the system is pretty flexible, making the setup less complicated. The cloud setup alleviates worries about infrastructure, especially beneficial for smaller institutions such as FIASoft, which cannot bear the costs of a data center or maintain a team.

In my opinion, one area where UiPath Platform can be improved is the Orchestrator's latency, which occurs sometimes while we're in the cloud.

We experience a lot of latency issues, especially with almost 100 automations generating substantial data, causing significant latency that we should aim to improve.

To make it a ten, I believe improvements in the Orchestrator and finding a better way to optimize agent costs, perhaps using a RAG model or a wrapper, would benefit both UiPath Platform and consumers.

I have been using UiPath Platform since 2019.

The other RPA tools I have used include Power Apps, OpenBots, which is mainly for extraction, and Blue Prism, where I started my RPA career. Blue Prism had very limited actions and integrations with other platforms, which led me to require UiPath Platform, and since 2019, I haven't looked back.

I use Agentic AI, but we've recently gotten approved for it and are currently making certain proofs of concept. We anticipate many questions around governance and security regarding the use of Agentic AI, which is one of the main reasons I'm here to understand the metrics and parameters around risk and governance.

I assess Agentic AI's ability to extract data points as very efficient compared to Document Understanding, though it incurs a lot of tokens, which poses challenges in a financial institution dealing with numerous documents. For example, handling a loan application with several documents requires extensive data extraction with Document OCR before processing it through Agentic AI, which can be costly in terms of tokens. Overall, performance-wise, it remains really efficient.

I have realized time savings when extracting data with Agentic AI, as our recent proof of concept demonstrated that it eliminates the multiple stages involved in Document Understanding, allowing us to send information and receive responses within a couple of seconds, making it really fast.

Currently, I do not use UiPath Platform's agentic automation capabilities such as Autopilot, as we're not permitted to use AI at all. However, I have exposure to Autopilot and see great potential in using coding agents and our approved in-house GitHub Copilot to expedite the development process.

My overall impression of using UiPath Platform's agentic automation is that it represents the next level of development and can significantly impact the current automation industry. My overall review rating for UiPath Platform is nine out of ten.

My main use case for UiPath Platform is mostly in test automation.

A quick specific example of a test automation task I handle with UiPath Platform is supporting different ongoing projects which go through different applications, both web and desktop applications that support testing in QA.

The best features UiPath Platform offers include its Orchestration, which makes it easier to handle all the testing.

UiPath Platform's orchestration feature makes my day-to-day work easier by helping with all scheduling, monitoring, and then fixing issues easily and rerunning them again.

UiPath Platform has positively impacted my organization by helping us reduce the time in the overall testing life cycle.

The amount of time saved due to test automation has helped us run more automations and save considerable time. A rough estimate of how much time I have saved is that a normal testing cycle before UiPath Platform used to take around three months, but now after implementing and using UiPath Platform, it takes one and a half months.

UiPath Platform could be improved by having more documentation on what all applications can be utilized in an easier way.

I have been using UiPath Platform for about two years.

UiPath Platform is stable.

UiPath Platform's scalability is good so far.

UiPath Platform's customer support is good so far.

We did not use any other solution before UiPath Platform.

The return on investment is mostly in time saved in terms of the overall work that has been done.

My experience with pricing, setup cost, and licensing for UiPath Platform is overall good with how the pricing is working along with the setup cost and licensing.

I did not evaluate other options before choosing UiPath Platform.

My advice to others looking into using UiPath Platform is to make sure to have your requirements clear when you begin developing your automation with UiPath Platform.

My thoughts on UiPath Platform's user community are that it is good and helps to understand the application in a better way.

We have not used Agentic Automation yet and do not have challenges we are looking to overcome by leveraging Agentic Automation's capabilities.

I would rate this review a 9.

My main use case for UiPath Platform is based on the client's use case, so I define the client's use case and work with the account executive and UiPath to define the client's use case together.

UiPath Platform has positively impacted Sporidian Technologies as we were the first SI partner in the United States to be certified a UI certified vendor partner, which has supported Sporidian Technologies in terms of market opportunity with automation and working with clients.

Being the first SI partner and a certified vendor partner with UiPath has positioned Sporidian Technologies in the market as a vendor partner that is a subject matter expert.

The best features UiPath Platform offers are those within the Fusion platform where I can utilize credits between AI and Aigentic.

These Fusion platform features, such as using credits between AI and Aigentic, are valuable to my clients because they might have a need for both Aigentic capabilities and AI capabilities. Previously, when they were on the Flex platform, the credits could only be utilized specifically to either AI or Aigentic. With UiPath Platform's Fusion platform, they have access to the capabilities, but the access to the credits is more collective rather than specific.

From an alliance partner standpoint, UiPath Platform can be improved regarding vendors being resellers on the licensing. There is a gap between vendors that are a lower partner tier and those that are a higher partner tier such as platinum or diamond, where they have the ability to resell licensing directly with UiPath. However, the lower tier partners are penalized and have to go through Ingram, which causes a problem on the client side. The client might want to work with a different vendor partner, but they may not be able to because of the pricing, causing frustration and confusion. The client is not able to work with the partner that they want to work with and is forced to work with a different partner that sells direct and can give them a lower cost.

I have been working with UiPath as an SI partner manager for over two years.

UiPath Platform is stable.

The scalability of UiPath Platform is good.

I have a client that has a specific complaint around UiPath customer support.

Personally, I would rate the customer support a three because they have you purchase your customer support level, and my client does not have access to the daytime hours needed in order to get the support that they need.

I did not previously use a different solution before UiPath Platform.

I have not seen a return on investment as the client considers overspending in order to work with the vendor partner of their choice, which is not ideal.

My experience with pricing, setup cost, and licensing is that it causes confusion and problems for the client.

Before choosing UiPath Platform, I did not evaluate other options.

Regarding UiPath Platform's AI capabilities, I think its accuracy and reliability of output depend partly on the client's data landscape and whether they have semantic layers for their environment and a single source of truth.

UiPath Platform is not currently deployed in my organization because we are an SI partner. We have used UiPath Academy, and the biggest benefits I have seen from UiPath Academy are clarity around utilizing the platform. I do not have access to our certification list right now as it is far too large for me to think of any specifics. UiPath's user community is great. I do not currently use Aigentic Automation. I would advise others looking into using UiPath Platform to define their budget and use case prior to looking at the platform. I rate this review an eight out of ten.

My main use cases for UiPath Platform are document collection, document indexing, and organization. I would like to use Maestro to help with document collection, document productions, discovery, and dealing with opposing counsel document packets, really just documentation overall.

The feature I like the most about UiPath Platform is Computer Vision. Computer Vision helps us with Citrix environments, which our industry is very heavily dependent on, and for systems that we don't have control over, it gives us the ability to automate end to end very easily.

By leveraging Agentic Automation, we have achieved outcomes such as reducing cycle time and improving the accuracy of charges and balances for denied claims.

My overall experience using UiPath Platform's Agentic Automation capability has been great. We found that so long as some attention is given to it, some context, some guardrails, and that there's a feedback loop, it works very well for our use cases.

I think there are some elements of UiPath Platform that could be more user-friendly, particularly in terms of licenses, configurations, and sometimes the project settings, which are not as user-friendly as they could be.

I have been using UiPath Platform for about seven years personally, but for this particular role, six years.

Everyone is very willing to help, and everyone seems very passionate about automation, especially the MVPs and the community forums—there is no question that cannot be supported by the community.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as somewhat simple with some complications. I think in terms of the licensing, we had some back and forth with the UiPath team trying to get the licenses inherited, but overall, once the license took, it was very easy to implement.

I would also describe my experience with deploying UiPath Platform as very easy. So long as someone is aware and understanding of how to do it, it is very straightforward and user-friendly.

What worked well for me was standing up the machines and getting them to connect to the licenses, while some of the challenges included the behavior being different between virtual machines and hardware machines, as well as difficulties with named user licenses and the differences in the nature of the automation during debug mode versus unattended mode.

The other solutions I considered before selecting UiPath Platform included general raw coding, scripting, Automation Anywhere, Blue Prism, and some of the competitors. What stood out to me in my evaluation process when comparing these options was that UiPath Platform has a lot of built-in exception handling, which I think is much easier to use, much more user-friendly, and a lot of them are pre-built, making it a lot easier to democratize it across the company.

We do use Agentic AI.

I assess Agentic AI's ability to extract data points very well. I think it does need context, and we have given it some context and some spreadsheets to help guide it in collecting data points, but otherwise, I would say it performs very well.

We were able to reduce turnaround time extracting data points with Agentic AI from over 30 days down to less than 14 days, so we saved a lot of time.

I do not currently use UiPath Platform's Agentic Automation capabilities to the fullest capacity, but we are looking into it.

We have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy are that it provides a lot of really good documentation about the different categories of things. For instance, it covers OCR technologies and the different prompt techniques and very clearly outlines the differences and similarities between them, so it is great documentation.

The advice I would give to other organizations considering UiPath Platform is to do the work of understanding your business process before automating because just because something can be automated does not mean that it should be, and automating an inefficient process still gives you inefficient work. Doing the homework is important up front. I would rate my overall experience with this product a 9 out of 10.