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PeerSpot user
RPA Developer at TRIARQ Health
Real User
Enables us to easily fetch large data from the website

What is our primary use case?

We are developing automation for healthcare claims, insurances, and billing. We are using UiPath for Citrix cloud, web, and desktop automation. We saved 60% FTE by using UiPath.

How has it helped my organization?

UiPath is an RPA tool which provides rapid process automation development as compared to other tools and technologies. UiPath provided a platform for interoperability of web, desktop and cloud environment, so we are able to make connections using UiPath.

What is most valuable?

  • Data scraping is a rich feature UiPath provided: We can easily fetch large data from the website. 
  • Citrix automation allows us to automate cloud-based applications.

What needs improvement?

  • Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version.
  • Cognitive and machine learning features should add to make intelligent automation in Uipath.
Buyer's Guide
UiPath Platform
May 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1012242 - PeerSpot reviewer
Works at a computer software company with 11-50 employees
Real User
Has good workflow capabilities and supports a broad set of applications

What is our primary use case?

The most relevant use cases are business processes that include repetitive human tasks that make use of different apps in a common workflow.

How has it helped my organization?

There are lots of opportunities to improve these business processes in terms of efficiency, time taken, and error rates.

What is most valuable?

  • Good workflow capabilities
  • E-learning and training academy
  • Fully robotized and human-assisted automation
  • A broad set of applications supported
  • VB.NET and C# for developers make it easy to get started.

What needs improvement?

  • Price could be an issue for large projects, but that's where you'll get a high ROI too.
  • The collection of applications supported can grow, but we've seen it's happening in the last versions.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
May 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1005867 - PeerSpot reviewer
RPA Developer at a financial services firm with 10,001+ employees
Real User
Easy to use and enables us to create very complex process automations

What is our primary use case?

Used widely in automations of business processes of all kinds. 

There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.

How has it helped my organization?

Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.

What is most valuable?

I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.

What needs improvement?

I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Developer | Automation Engineer at Atkins
Real User
Top 20
Has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe

What is our primary use case?

Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology. 

Among all RPA solution providers, UiPath is the best choice and market disrupter, from our hands-on experience with the top three RPA vendors while shortlisting UiPath as our RPA vendor. With its intuitive visual coding drag and drop and Microsoft SharePoint workflow foundation technology and open platform capability, code development and debugging are a cakewalk for anyone with minimal or even no coding background.

How has it helped my organization?

The software is very effective, and ROI on businesses is very high even from a short period of time. In our company itself, UiPath automation helped different teams to automate their tasks by being within the compliances of end clients with its non-intrusive front office and back office automation. Thus it frees up employees for more productive and creative tasks.  

What is most valuable?

  • UiPath has a Community Edition for learning and trialing out, available free of cost. 
  • UiPath also has several dedicated online academies with video tutorials and various courses, which can make you a hero from zero in RPA, again free of cost. 
  • UiPath community forum has a lot of active members and helps developers to resolve any query/tips to handle challenges related to development, deployment, and production. 
  • The UiPath support desk replies and resolves all of our tickets/issues within a business day and even helped us by coming to our office, for tasks like license renewal, migration of bots, etc.  
  • UiPath also has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe. This helps the developer community with reusability and scalability of features by sharing their own individual packages.

What needs improvement?

Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations. This drawback is getting resolved in Computer Vision backed selector automation feature for Citrix in 2019 version of UiPath. Also, unknown runtime errors mainly due to application integration issues can cause issues, although it's a very rare scenario. This issue can be resolved to a great extend by using RE Framework in your development, which is also integrated in UiPath in the latest version.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

We tried Automation Anywhere also, but shortlisted UiPath based on it's ease of use and the customer support.

What's my experience with pricing, setup cost, and licensing?

Although cost is little high ROI is also too good. Thus my recommendation is go for UiPath!

Which other solutions did I evaluate?

What other advice do I have?

UiPath is bringing up a lot of new features and which the competitors have never thought off, maybe releasing in the 2019 last quarter.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer998871 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Offers practical solutions to complex problems and has a flexible working environment

What is our primary use case?

This solution is used widely in different areas: from accounting to product order processes. 
I solve different business problems, like processing orders, collecting information, etc. There are many benefits: It's easy to use, exception handling is easy to handle, and flowcharts can be implemented directly.

How has it helped my organization?

UiPath has improved our organization by its ease of use, practical solutions to complex problems, and flexible working environment.

What is most valuable?

I found flowcharts most useful in UiPath. It is the best feature in UiPath, and you can easily create even complicated workflows with just a couple of clicks and dropping built-in activities without coding. You can also implement a state machine; which is also a great feature. Passing through states makes it much easier to design the main part of your process.

What needs improvement?

What I really don't like is some bugs in UiPath appearing from nowhere. In the new version, I see most of them, like when you are trying to change your variable name, it gives a very long error, etc. But still, there is one area not fixed: importing Outlook templates. 

I had an issue with implementing ".oft" files reading with "Microsoft.Office.Interop.Outlook" library. It was a real disaster; I couldn't define anything. I spent quite a lot of time implementing it, and I reached the conclusion that it is very close to impossible to use. They should direct activity for outlook messages and "oft" files. Except for that, UiPath is a great tool for automation. Also, debugging is not very convenient. It is hard to debug with UiPath if you are running a very big process.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
I.T. Manager at Universidade Aberta
Real User
Valuable drag-and-drop feature and no coding required for process setup

What is our primary use case?

  • Using it on internal processes.
  • Using it for the development of new processes, from an academic point of view.

How has it helped my organization?

It helped my students to understand what an RPA is.

What is most valuable?

Drag-and-drop, and no coding for process setup.

What needs improvement?

Cognitive services.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1000650 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees
Real User
Invoking VB.NET/C# code is one of the major features over other RPA tools

What is our primary use case?

I have been working as a UiPath RPA developer for two years and three months. Using UiPath, I have provided more than 20 solutions over six different projects. UiPath was one of the leading RPA tools and it will be easier to develop when compared to other RPA tools.

How has it helped my organization?

UiPath has done a huge impact for our customers by replacing the linear jobs with robots. Tasks done by robots were fast and highly efficient.

What is most valuable?

Invoking VB.NET/C# code is one of the major features over other RPA tools. And recently, UiPath has implemented Citrix native automation for virtual machine automation which is an exceptionally great feature.

What needs improvement?

So far, UiPath has been good in every area. I would like to get more features in ML-related activities. ML will be the future for processing free text. Like for example , while processing free text from the customer comments, using uipath we cant extract the required data from the free text. Incase if you got ML related activities then it will be easier to provide the solution using UiPath

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1000371 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
All steps that we want to automate can be recorded and directly transferred as a sequence into UiPath

What is our primary use case?

I'm working in a consulting company as an RPA developer. We have some projects with clients connected with automations. That is my primary case of using this solution daily. 

How has it helped my organization?

We help our clients to improve their businesses, reduce costs, for example, hiring new people to automate repetitive work, to be able to run a process when the need arises 24/7. 

What is most valuable?

The most valuable features for me in UiPath is the ability to use more than one programming language. We can, of course, drag and drop activities, but it's also possible to run our own code/macro. The second thing which I like the most is the recording ability, all steps which we want to automate can be recorded and directly transferred as a sequence into UiPath.

What needs improvement?

  • I think it would be good to add more activities regarding operations on data tables. 
  • The product definitely should be improved in the case of throwing more accurate description of exceptions.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Good in my opinion, we have a lot of possibilities, so it's up to us what we decided to use. We can use state machine which works perfectly or in some small processes choose sequence.

How are customer service and technical support?

Very good, a very well-developed UiPath forum having a lot of helpful guys. The maximum waiting time for a response is around two days.

Which solution did I use previously and why did I switch?

I use both tools for automation: Blue Prism and UiPath. The current project runs in UiPath.

What's my experience with pricing, setup cost, and licensing?

I have no idea about pricing, cost, and license.

What other advice do I have?

My advice for future UiPath users is to get familiarized with all documents and online courses provided by UiPath because it's very valuable knowledge.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.