We are automating all transaction-based processes, primarily in the finance department and sales operations. With this, the personnel involved in these transaction-based activities have been able to start working on more value-added tasks like data analysis and performance management of the operation.
Business Process Consultant at a tech vendor with 51-200 employees
Automation has not only reduced processing time but also eliminated human errors
What is our primary use case?
How has it helped my organization?
UiPath automation has enabled different organizations with the possibility to redeploy personnel involved in transaction-based activities to do more value-added tasks like data analysis and performance management of the operation.
This automation has not only reduced processing time but also eliminated human errors, driving an improvement in quality scores and CTQs.
What is most valuable?
Development is straightforward and simple; it uses object-oriented coding by doing drag and drop. The deployment process is quick and easy with great features for testing and troubleshooting.
Reusable components library is an excellent source of information and content to ease and speed up the development process. This feature, combined with a robust infrastructure creates an excellent foundation for driving automation to the next level.
What needs improvement?
Engagement during the proof of concept period could have been better in regards to the implementation and follow-up. Also, after completing the PoC, we should have done a review of the critical learning and aspects of the application to determine the next steps based on the objectives of the company.
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UiPath Platform
May 2025

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857,028 professionals have used our research since 2012.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Associate Consultant at Capgemini
Web service activity is helpful in implementing web-based automation
What is our primary use case?
- To execute the automation of ticket creation in ServiceNow
- For the critical situation: creating an incident
- For the request: creating a request in ServiceNow.
How has it helped my organization?
- Return on investment is high.
- Reduces the time for accomplishing repetitive tasks.
- Allows developers to learn new technology and help in implementing the same.
What is most valuable?
- UiPath free tool availability and free certification for the developer
- Web service activity is helpful in implementing web-based automation.
What needs improvement?
- It should add the feature of intelligent automation.
- Also, to interpret human decisions using Amazon Alexa as well as machine learning.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
UiPath Platform
May 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Works at a financial services firm with 10,001+ employees
Powerful set of activities and features created many opportunities for our company to provide automation solutions for customers
What is our primary use case?
Training with automation use cases including files manipulation, web automation and various desktop applications in the supply chain, HR activities, tax, and financial activities.
How has it helped my organization?
UiPath created many opportunities for our company to provide automation solutions for customers due to its powerful set of activities and features.
What is most valuable?
The Orchestrator and many activities such as those related to web automation and information identification within images (OCR), as well as the possibility of integrating external scripts and libraries within the software.
What needs improvement?
- Adding a "goto" feature
- Adding "run from this activity"
- Logging events/warnings to log files in order to follow the execution
- Simplify Orchestrator.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at UST Global
Reduces manual efforts which results in efficient and time-saving automation
What is our primary use case?
Automating HR related processes that need update validation before it proceeds to the next level.
How has it helped my organization?
UiPath reduces manual efforts which result in efficient and time-saving automation and result in the benefit of the organization in terms of ROI.
What is most valuable?
Cognitive analysis is the most valuable feature because it helps to launch our automation smartly with many integrations.
What needs improvement?
While running the code, if we want to pause it we can't, so it results in some exceptions for attended bots.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Application Specialist at a consultancy with 501-1,000 employees
Free training courses eases interested developers into adopting the technology
What is our primary use case?
- Manual processing of invoices
- Outlook lookups for invoices
- Automatic online checks of Oracle, Hyperion, and SAP platform.
How has it helped my organization?
We provide a fast and solid robotic process automation solution to our customers. Robots are easy to understand and deploy. We also perform KT for customers IT department.
What is most valuable?
UiPath is not an open-source project, but it supports private enhancements and plugins. These allow the community to grow and encouraged people to contribute, with best practices. In my experience, the technologies that are supported by an active community, are those ones destined to succeed. This is clearly a great feature that the UiPath Studio platform has. Also, providing free training courses eases interested developers into adopting the technology.
Having an online Orchestrator instance for training purposes is great also.
What needs improvement?
I think that a great, nice, must-have feature should be to allow other languages to invoke code blocks beside for VB.NET. I'm confident that this feature can empower more developers to perform tasks and activities that other tools do not support.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Data Management (Programmer) at DHL Express
Helps the operation team increase their production
What is our primary use case?
It is used widely within our organization. As of right now, we already have a lot of robots in the live environment.
How has it helped my organization?
Automation in the data management department to automate few processes to help the operation team increase their production.
What is most valuable?
Reading content for the robot to process with our own logic, and it is very easy to develop with great user interfaces.
What needs improvement?
Handling if-else statements for schedules. It would be great if it had elements which could take care of running the job.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Manager at a healthcare company with 201-500 employees
Enabled us to replace human workers doing labor-intensive, repetitive tasks and focus them on more difficult ones
What is our primary use case?
It's really easy to learn. We have been able to automate some of the tasks we do here in the company. We can replace human workers doing labor-intensive repetitive tasks, and focus them on other more difficult ones — no need to spend money on training new people, hiring, etc. Just as we built the bot, it will do it all on its own.
How has it helped my organization?
Our company is focusing on the healthcare industry. We billed forms to the insurance companies, and we have to receive the payments and update their respective patient. We work with denials, exceptions, explanations of benefits. We also get information that needs to be updated in the system. Sadly, all this is inside a "Citrix environment," so we are a little slow at the time of developing our bots. But we know that this will bring great benefits to our company in the near future.
What is most valuable?
- UiPath has been of great help when planning on reducing cost in our production.
- Improvement in quality, as the bot is more accurate
- No need to spend money on training new people, hiring, etc.
What needs improvement?
The abrupt updates have been an issue for me at the time of developing my bots. I've been getting errors every time an update is made, slowing my developments and automation. It will be good if they could start sending an email to the users letting them know about future coming updates so they can be prepared.
Also, having up-to-date training material would be really awesome, we have found that some documents inside the Academy are pretty old (maybe 2 yrs already?) So it would be awesome if they could have those up to date.
For how long have I used the solution?
Less than one year.
What's my experience with pricing, setup cost, and licensing?
Setting Uipath is really easy and they have a LOT of training information in their Academy, so no way you will get lost
Pricing, a little bit expensive but it will be worth it at the end, as you will ended up reducing human for the bots
Which other solutions did I evaluate?
The other options we looked at were Automation Anywhere and Blue Prism. But comparing pricing, ease of used, and training Materials we believed that Uipath was our best option.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
The traditional click and input features are very valuable
What is our primary use case?
I use UiPath primarily for implementing automation solutions to client companies. The use cases can vary a lot from client to client.
How has it helped my organization?
Regarding all the solutions that we have provided as a company, we were able to give our clients better efficiency and the ability to distribute their employees' work to more "important" matters.
What is most valuable?
The traditional click and input features are very valuable, to begin with. Also, the ability to interact with virtual machines through Citrix is very useful!
What needs improvement?
There are still a lot of things that could be improved, like the identification of elements on the screen, the error handling, etc.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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