Try our new research platform with insights from 80,000+ expert users
RPA Developer at Global Hitss
Real User
The tool is friendly, simple to use, and very visual

What is our primary use case?

We are currently implementing a solution for a large telephony company to migrate data between systems. This data is fetched from a system A and placed on a system B. Much of UiPath's functions are well used, such as integrations with PDF, OCR, Excel, and a few others. The financial return tends to be large since the robot manages to work 24/7 and with almost zero errors.

How has it helped my organization?

UiPath is a simple tool to be used, has a friendly interface and at the same time powerful and useful to automate most repetitive processes. From an academy with training courses that enroll anyone who wants to join the RPA area, teaching from basic to advanced takes around 20 hours. Available features, integrations with other applications, and a large amount of community-made frameworks that are very active are the things that make UiPath more feasible to use or choose from its competitors: Automation Anywhere and Blue Prism.

What is most valuable?

UiPath will surely win over anyone planning to join the RPA. The tool is friendly, simple to use, very visual, courses are well produced and explained, and certification is free until the end of March.

What needs improvement?

Despite all the good points, UiPath still leaves a bit to be desired with the documentation. ReFramework, which is an adopted community framework, is too nebulous to be understood and poorly documented and presented in the course, causing us to scour the internet for help. Another downside is that the passage of arguments and the number of native commands is not as vast as one of its competitors.

Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

No, UiPath was the first RPA solution I used.

What's my experience with pricing, setup cost, and licensing?

Despite being an expensive tool, it brings considerable returns.

Which other solutions did I evaluate?

Ease of use, market leadership, and cost.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wladimir Corrêa - PeerSpot reviewer
Wladimir CorrêaDeveloper RPA at student
Real User

Great review, thanks for the information provided, will be a reason for discussion in meetings at my place of work.

Real User
I find it's easy to scrape data

What is our primary use case?

On using UiPath, once, we had a problem while reading data from the browser that was on a virtual machine as it was not providing the accurate text using Google OCR, as the background was changing for the web page. So we found an alternative solution to get the process working. 

As a benefit, it is really beneficial as it provides vast support and every feature is there in the tool. Also, the recording feature really helps while developing the process. One more feature is that in the variable tab, if the name of the variable is changed, then it will be reflected in the whole process.

How has it helped my organization?

The business value that you can create with it is immense. And you don't need IT for it!

  • Cost management
  • Creating internal/operational efficiencies
  • Driving revenue growth
  • Enhancing decision making
  • Improving business process outcomes
  • Improving customer relations/service
  • Reducing time to market.

What is most valuable?

Currently, I am working on (resume shortlisting bot) benefits I can explain according to developers' point of view. I find it's easy to scrape data. I worked on few projects on an older version of Studio, still, when opening it in a newer version, I don't have to make much effort.

What needs improvement?

Nothing as such, but one thing that annoys me the most during development is, we need to capture images for clicking, and for that, we need to maintain the resolution of that image. UiPath should be smart enough to sync that whole thing up.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
PeerSpot user
Works at itcinfotech
MSP
All Excel and manual work can be done very smoothly

What is our primary use case?

I have completed an aviation project using this tool. It provided a nearly smooth and seamless performance. The environment was Windows, and we had to automate the Windows-based application. We had to extract data from Excel and put it into this tool and run the tool to get the results. Those results will then be sent to Excel again and will be used for providing better aviation data to the pilots.

How has it helped my organization?

UiPath has helped us in automating the manual repetitive stuff and helped accelerate our organization's growth rate by eliminating the stagnant and repetitive manual work. It has brought in an atmosphere of a change of thought process and driven the growth of innovative excellence.
I will definitely recommend this product to all those who are planning to chose an RPA tool but are confused on which to choose. I have worked with many RPA tools, but I found this as a proficient and user-friendly tool.

What is most valuable?

  • Its ease of use
  • The user interface is friendly.
  • It has self-learning tutorials.
  • It provides RPA advance training which provides a smooth path and helps in clearing the certification. 
  • All Excel and manual work can be done very smoothly. 
  • It provides REFramework which takes care of all the exception handling, and Orchestrator to remotely run the bots as per your convenience. 
  • It provides us with UiPath Connect which is a one-stop platform for all your additional needs and for resolving issues.
  • Its recording feature is great and looking up to its upcoming new feature: computer vision. 
  • This tool is very easy and smooth to work with.

What needs improvement?

It could have been visually great and colourful. There are functionalities which need to be added to make automation work much easier like executing a test method by which we can test how the activity will work on that particular browser or stuff without running the whole workflow.

For some of the complex activities, visual demonstration of how that activity works should be provided. There are some minor bugs like we could not find the voting option for Outlook mail.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Project Leader at KPMG Argentina
Real User
Data scraping is a valuable tool to obtain data from any interface

What is our primary use case?

Calculation of commissions, from dispersed information in worksheets generated by different departments.

How has it helped my organization?

Has reduced the processing time of the transactions, for example, tasks that can take a person five days, with RPA was reduced to less than four hours.

What is most valuable?

  • Data scraping because it is a valuable tool to obtain data from any interface
  • Citrix automation because it allows interaction with very old systems such as terminals and with very new systems, but that can only be accessed via Citrix or RDP.

What needs improvement?

On any area, an additional feature that must be included is the AI, with the respective documentation and support.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1030035 - PeerSpot reviewer
RPA Architect at a consultancy with 5,001-10,000 employees
Real User
The support team is always available and quick to help, but I would like the forum to highlight resolutions to problems that really work

What is our primary use case?

We are a consulting company that develops robots for various customers using the RPA tool UiPath. Often, we install UiPath on virtual machines.

How has it helped my organization?

UiPath speeds up the implementation of robots and allows integration with other external tools.

What is most valuable?

I've been working with UiPath for seven months and I think it's a good workmate. The tool is young so, sometimes, strange problems happen. However, the UiPath support team is always available and quick to help you find a solution to the problem.

I think it's a good product and it will get better and better.

What needs improvement?

I would like that in the official documentation of UiPath there were examples of the use of the various activities and that, on the forum were highlighted the resolutions to problems that really work, in order to find them more easily.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
The studio for development is quite intuitive and user-friendly

What is our primary use case?

I have implemented finance and pharma-based solutions using UiPath. I have automated processes like cash management, invoice validation, Java applications, and Citrix-based applications using UiPath. The application involved was Oracle EBS, and it was a Citrix environment. Processes mainly included cash management, month-end closure, and bank reconciliation to name a few.

How has it helped my organization?

Citrix and mailing capabilities in UiPath has definitely brought a change in the thought process of my organization, and they have started taking UiPath as a more serious tool with better and enhanced capabilities. In fact, we have delivered a few great POCs.

What is most valuable?

  • The flexibility and easy-to-use platform of UiPath make it on a par with other RPA vendors. 
  • The studio for development is quite intuitive and user-friendly. 
  • Also, what I like most about UiPath is that it has 400+ inbuilt activities, and on top of that, it has introduced customization activities making it more valuable.

What needs improvement?

Activities or any feature that can reduce or eliminate code stuff would be a great introduction to UiPath. Also, if more functionality can be added to queue management, it would be of immense help.

For how long have I used the solution?

One to three years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at Cognizant
Real User
It has an effective/simple user interference monitoring option available with the charts and graphs

What is our primary use case?

Learning RPA:

Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.

Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.

How has it helped my organization?

I'm usually solving infrastructure related automation like Exchange 2013, Windows.

The benefits that are in the ITIS sector: The work is the same that has to be replicated to different customers at different points in time. UiPath gives an option to resolve this duplication of work and saves time as well as resources.

It has an effective/simple user interference monitoring option available with the charts and graphs which help in handling the exception cases. And help in a case study for further development and implementation.

What is most valuable?

With this simple UI, my experience with UiPath is approximately four months. Whatever, I have noticed their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue.

What needs improvement?

There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage. So having all in one place would be helpful.

And also they need to provide another couple of robots for the community version user for enriching their skill and for learning purposes. And also they need to have sample projects available to help new learns to learn complete automated skills rather than bits and pieces while taking courses in Academy.

And there should be a sample cheatsheet provided. UiPath is a simple tool which can be learned by anyone in less than a span of five weeks. If they have provided a sample cheatsheet, it would be easier to follow.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

Completely stable and reliable with all the scheduled jobs. It gets the job done in most of the cases.

What do I think about the scalability of the solution?

It was quick and effective in handling all the assigned tasks and simple to handle.

How are customer service and technical support?

Didn't have a chance to raise many cases with their technical support team for their assistance. But whatever the cases I have raised or saw, they were quick and responsive.

Which solution did I use previously and why did I switch?

This is the first RPA tool I have chosen over Blue Prism for a simple reason: open source and an active community to share the views and new ideas.

How was the initial setup?

It was straightforward; I didn't face many problems. It's one of the simple tools that can be set up with basic knowledge. 

What about the implementation team?

Didn't implement via vendor team, but did set up a couple of components. It works like a charm and is completely reusable.

What was our ROI?

Return on investment — not applicable. Still, I don't have any project that is completely commercial that went live. But I will have a better ROI using the UiPath tool. It's trustworthy.

What's my experience with pricing, setup cost, and licensing?

UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.

Which other solutions did I evaluate?

  • Growth in the market
  • Ease of use
  • Reliability, and 
  • Management.

What other advice do I have?

There could be an improvement on the library packages and other built-in options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Business Consultant at a tech consulting company with 10,001+ employees
Real User
Top 20
Automated customer onboarding experience

What is our primary use case?

Automated customer onboarding experience with UiPath integrated with CRM solutions for banking cost.

How has it helped my organization?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What is most valuable?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What needs improvement?

  • More training opportunities can be incorporated on UiPath Academy for users
  • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
  • OCR interactions video tutorials in real time projects can be saver
  • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Arjun S Meda - PeerSpot reviewer
Arjun S MedaRobotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
Real User

This is a high potential use case and saves significant time and effort when automated. Thanks Rajan for sharing.

Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.