UiPath Platform Reviews

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

We have been using UiPath for six months.

UiPath is pretty stable and if you have any issues with a new version you can rollback.

We did not use another solution prior to this one.

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

We use all of the products in the UiPath platform.

We have use cases ranging from back-office to manufacturing, which include large project management, accounts payable, accounts receivable, and treasury management. Most of the areas in the company have processes that we have automated.

We run our automations in the Citrix virtual environment, although we are unhappy with Citrix. It is pretty bad, and it's very difficult to keep up the performance. AVS or Azure do not offer a good service yet, but we are looking for alternatives with respect to the virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. We have been using UiPath for quite a long time, and we have seen this evolving. It has been getting better over the last few years.

On a scale of one to five, judging how beneficial it is, I would rate the training between three and four. The training is good, but the content doesn't have the depth required for people to go ahead and do something if they're not technical. It's still pretty high-level.

From the point that we purchased our UiPath license until we had our first robot was three to four weeks. The process is getting better, but when we started in 2016 and UiPath was small, it was good but needed refinement. I would have rated it three out of five back then.

Using this solution is enabling us to move the drive for digital transformation to the core. We can now take automation to a level it has never been to.

In terms of eliminating human errors, we have seen benefits. With humans performing, the accuracy was at approximately ninety percent. Our accuracy with automation is now close to one hundred percent.

With respect to saving time, we have seen FTE savings but the numbers are confidential.

The most valuable feature of Studio is the ease of use. It is really easy for people to learn the basics and the learning curve is not steep.

Orchestrator makes it very easy to manage the platform.

Orchestrator needs to have better integration to include business users.

With respect to the stability, on a scale from one to five, I would rate this solution between four and five. Stability has been getting better. For example, Studio used to have a lot of bugs when you were developing and when you were capturing the screens. Now it's been getting better, but there is still room to improve.

Orchestrator used to lag quite a bit when there were a high number of transactions, and there is still room to improve.

We have at least a few hundred people involved in our automation program.

The technical support for this solution is pretty good. Whenever we had trouble they were always there.

We did not use another RPA prior to this one. We were looking at improving the efficiency of processes and bringing some innovative solutions to automating tasks and processes. This is when we decided to try RPA. 

We implemented this solution on our own.

We have seen ROI but I cannot share the specifics.

We did a very extensive vendor review. We had all of the major providers of RPA solutions in 2016, and UiPath was the one that came through in terms of fulfilling all of the criteria.

Looking ahead at the features that are being released this year, they seem to be what we have been looking for.

My advice for anybody researching this type of solution is to choose wisely. There are a lot of products out there, but few of them actually work.

This is a good solution and they are releasing some features that I am looking forward to, but there is still room to improve. 

I would rate this solution a nine out of ten.

We use the solution for the implementation of automation for normal processes. We deliver use cases to customers.

The ability to automate everything is great. You can also do process mining and optimize costs. It can help save a lot of money in an organization. 

Depending on the business, and how you calculate the cost vs savings, the time to value varies. 

It's a complete ecosystem. It has everything you need. You can do attended or unattended bots. There's AI. There are document processes that you can do as well.

It's very easy to create any type of automation. It's the best solution so far in the market. 

We are able to implement end-to-end automation. It's important that you can automate anything with UiPath. You are not limited. You don't have to have any extra connectors. 

It has helped minimize our on-premises footprint. You can migrate to the cloud if you like. However, many companies, like banks, do not prefer the cloud. They prefer on-premises setups. 

I've used the Academy courses. I've started one and haven't finished it. My plan in the future is to utilize it more. The structure and details are great. If you are new to UiPath, it's very good. It helps effectively onboard new people. 

It helps reduce human error. 

We can free up employee time by 90%. 

If you are saving time, you are saving money, and therefore, it has helped save costs. 

Everything is working well. Of course, there can always be improvements.

I would like to see them integrate with generative AI like ChatGPT. It might make a developer's life easier. 

I've been using UiPath since 2019. However, I have not been continuously working on it.

The solution has been very stable. I'd rate stability nine out of ten. 

The solution is very easy to scale. 

I've never been in contact with technical support. 

We previously used a different solution. 

The implementation is very easy. The deployment is similar to other products. You create a file and share it with a customer and they import it. 

Through our methodologies, we define, design, deploy, and maintain. 

Pre-deployment, we need to do some testing. After that, once it's accepted, you deploy. You don't need much staff. 

There is some maintenance required for future changes in the application and any issues that may arise (like bugs). Typically, there's a business analyst and people from IT as well as someone from whatever department it's being deployed to. 

The customer deploys the solution. We take care of the design and implementation. 

I have noticed an ROI while using the solution. In general, a business analyst would do the calculations to see how much money would be saved if a robot was deployed. 

I do not deal with the licensing. 

We are UiPath partners. 

I'm not certified in UiPath, although I do have experience with it. 

I have not used the AI functionality yet.

I'd rate the solution nine out of ten. It's easy to work with UiPath. It has very good documentation. 

We primarily use the solution for automation.

UiPath has been quite useful for the organization. It's helped reduce workloads.

The processing time is the best aspect of the solution. There are also fewer coding requirements. It takes less time to develop and implement projects using UiPath for this reason. 

It's easy to build automation. The organization has a variety of projects and we can complete the projects faster using automation using UiPath.

The product enables us to implement end-to-end automation.

We use the UiPath user community. If you have any doubts about what you are doing, you can turn to the community and they'll answer your questions - which is very helpful. 

The Academy courses are very useful. If you want to do any certifications, it's very simple.

We use the AI functionality. It helps automate processes that are more involved. However, it's something the team works on; I don't know much about it. 

The solution helps us reduce human error as we can run many projects without much human involvement. Once we reduce human interactions, we can reduce human error quite significantly.

It's also helped us free up employee time thanks to the automation. It's freed up maybe 30% to 40% of our time since we started implementing automation.

We've tried to use test automation, however, I'm not sure how well it works.

I've been using the solution for one year. 

The solution is stable. 

The solution is scalable. 

We took about three or four months to deploy the solution. The process itself is moderate. We were able to manage the process ourselves. While it's rather easy, it does take some time.

The licensing cost is quite high. It could be reduced. 

I'm an end-user of UiPath. I'm an RPA developer. 

I'd rate the solution seven out of ten. There should still be more opportunities to make the solution less expensive. 

I have used UiPath for multiple use cases, such as data entry processes or extracting information from emails to certain applications. I have also used it for financial processes like invoicing and analytics, and there are IT applications like user onboarding. 

We can implement processes quickly with UiPath. It doesn't take us long to fix issues and develop a new process. It has enabled us to reduce our on-premise resources by automating around 30 to 40 percent of processes. We cut costs through digital transformation and managing model processes. 

UiPath freed up the time of some of our data staff. Some processes that would normally require three or four hours can be completed in under an hour. We can also utilize UiPath to get some tasks done on the weekends or after hours.

UiPath is user-friendly, so new users find it easy to understand. The processes are accurate. We see very few errors once they are implemented. The processes are reusable. We can create multiple components that we can use repeatedly and combine them with other processes. It's flexible. 

We used UiPath Academy when we were learning the tool, but we haven't used it that much since. It takes time to do the courses. I finished the initial tutorials in one or two days, but some courses can take an entire day. They last much longer than I need. 

UiPath allows end-to-end automation. We work with stakeholders to learn about their requirements, and UiPath has a thousand automation tools that can capture many kinds of processes.

It isn't clear how to use UiPath to implement some use cases like chatbots, so we need to spend a lot of time searching for documentation on the web. To discover how to do these automations, you need to read and figure things out through trial and error. 

I have used UiPath for a year.

I rate UiPath support an eight out of ten. There's some room for improvement. UiPath support should be more accessible. We should be able to connect to support faster and resolve the issues sooner. When we open a ticket, we would prefer to get a call instead of an email. A priority issue is easier to resolve over the phone, so that would be preferable. 

Positive

The UiPath license is costly. It would be helpful if we could get a bulk discount or any reduction, so we could use UiPath on a much larger scale. 

I rate UiPath a seven out of ten.

The solution helps our organization with filing sales and use tax returns. We mainly copy and paste data from Excel and process it in the solution. 

We do not use AI yet, but want to start looking into it. 

The solution has helped by decreasing the manual work required to file certain tax returns. A manual return takes about an hour but bots can complete the work in twenty minutes. This time savings has been a big help for our organization. 

The Studio is valuable because it helps us to build bots.

The Insights have been super valuable because they help us determine the benefits of our bots.

The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards.

The Orchestrator could be improved to make it easier to manage folders where bots are stored.  

I have been using the solution since July of 2021. 

The solution is stable and we have no problems running bots. 

The solution is scalable and it is pretty easy to see how processes can be applied across multiple teams. 

The Community is very cool and it has been interesting to see all the various companies involved with the solution. There are many good ideas and it is valuable to hear from speakers. 

The Academy offers courses that are very helpful and assist in getting up and running. Instead of having to figure everything out, classes are available for learning Studio, StudioX, and Insights a bit quicker.  

Technical support has been fine but nothing special. I have only opened a few cases so far and support resolved those problems. 

Neutral

We did not previously use another solution. 

The setup and deployment was pretty straightforward. 

Many things come with the cloud platform so they can be a bit complex until you learn about them. I feel like we are learning new things on the platform every day. Once we learn a product, it is relatively straightforward. 

We implemented the solution in-house. We wanted to cover the lowest hanging fruit that would give us the most immediate benefit. 

With initial deployment completed, we have moved to taking our time to learn Studio and expand to more complex automations. We work with Tquila Automation who has been very helpful with development and learning. 

We have realized ROI because we have saved over 1,200 hours that would have been required for manual filings. This has been a big help because staff can instead focus on other things. 

The solution is definitely expensive but is a powerful technology that we do not expect for free. It is important to justify the business cost by explaining the ROI to stakeholders. 

We evaluated several options before choosing the solution, including Blue Prism. 

I rate the solution a nine out of ten. 

We used it to orchestrate the transfer of data across authorized systems of record, such as Salesforce and we use it to authorize systems or artifacts like Google Sheets and Spreadsheets. We also use it to have a dashboard view and to automate manual user behavior to cut down the time it takes to process specific transactions.

UiPath has reduced human error. With the very manual nature of formulas in Google Sheets and Excel that now can be performed using UiPath and so Spreadsheet controls have been tightened.

The automation cloud offering helps to decrease the solution's total cost of ownership by taking care of things such as infrastructure maintenance and updates.

We were able to significantly cut down time and hours on some of the key processes which then frees up people to focus on their day jobs as opposed to manual routines with predictable processes. We see 75% time savings. 

The use cases revolve around polling data from multiple systems, but when that has been automated using a bot then that takes that time away. You spend less time gathering the data points and more time doing exception management and reviewing the data.

Those manual hours translate to cost savings and that definitely can help us scale and grow. We were able to see at least one full-time employee equivalent savings.

Saving employees' time has allowed for employees to focus on higher-value work. Rather than spend 80% of their time looking for data, they are now spending 80% of their time really addressing the nature of the data, like what went wrong and trying to gain actionable insights as opposed to trying to figure out whether the data was complete, to begin with.

This has impacted employee satisfaction. One of the key challenges with remote, work from home has been the higher probability of employee turnover and burnout. Also, as part of job satisfaction, working on the right things at the right time and marrying professional and personal endeavors and aspirations, from that respect, UiPath has freed up a lot of employee hours spent on manual routine tasks. That really gave them a human element in everyday work, which revolves around getting value as opposed to merely collecting data.

AI helps to automate processes that are more complex. Part of it is that it is very precise with attended versus unattended elements and it also really understands that the key is not to give everything away to the bots, but it's almost always trading off and achieving a balancing act. Where human intervention is still needed by only at the right time and looking at a small sample as opposed to the entire population.

The AI functionality enabled us to automate more processes overall. We've been able to venture from beyond regular G&A processes to more HR processes. From applicant to hire, it elevates the employee experience and does not just look at scaling.

I'm a big fan of the Academy because it has let me self-serve in a way that I was quite accustomed to.

The point-and-click approach is a great sell. I'm not proficient with Studio but I found it easy to spin up a concept, prototype a demo with stakeholders, and be able to demonstrate value add right away.

Venturing more outside of our Windows environment and more towards OS will help. 

It should be less focused on the howtos and more on demonstrating business value add. A business outcome should be that I was able to approve something in however many days or hours compared to my peers when I benchmark across my peers. That would be a business outcome as opposed to a technical outcome, which is all about how many hours did you save? What were the exceptions you saw? Were you able to shut the bot down? They're very different paradigms. UiPath needs to flush out that business element because a lot of us make decisions on ROI. It's hard to convince executives and management if we only focus on the technical.

It's a hard place to balance because there are people who are business savvy, who are looking for ROI, and then there are other people who are just getting into these programs and these solutions. I need to understand the technical aspect of it.

The other part of it is understanding how UiPath plays out in the ecosystem of available cloud applications and other enterprise software used. A lot of the software out there in the market, such as Workday, has native automation, point and click customization, and automation, potential, and capability. UiPath may want to think about how it plays with these other products as opposed to in place of. We have built teams that have developers who are really proficient, including me in NetSuite and other products. Every day we want to make sure we're using UiPath the right way so that we're not squandering or wasting resources because the same time spent on UiPath could be spent redirecting UiPath elsewhere. That application is inherently not sophisticated enough to handle customization. 

We've been using UiPath for one and a half years.

The initial setup was fairly straightforward for us. We actually worked with a partner. We ultimately put it on AWS just for continuity and it was pretty straightforward for us. We don't really have too many bots going anyway.

The actual deployment didn't take a lot of time. A lot of work was spent only because a lot of work was already invested in building out the prototype which mirrored all of the manual processes. We recorded the manual processes and attempted to replicate as much as we could. We did the proof of concept demo without key stakeholders. So by the time we came to building out the actual work in production, it was just replicating what we already had in the prototype.

We are fine with licensing and pricing. We just need to see where we are in our adoption. I don't have enough of a sense of what the different levels of usage could be.

We evaluated other solutions. Back then the community platform was easy to download and it had a couple of ways of gaining access to software from having access credentials to tokens which is a lot more secure for us. There were also managed packages in UiPath that were readily available that spoke to NetSuite, Salesforce, and Excel. It was a no-brainer.

We only have two developers on it, they support it. We don't have citizen developers. The plan is to continue to see if we can get value add and go beyond the processes that we've addressed and maybe put out a team.

My advice would be to be open; it doesn't have to be all or nothing. I've seen users get tripped up over the fact that every time they think that providing value add through manual intervention, through exceptions, they almost always think it's 100% unattended.

At the end of the day, we are not taking away anyone's jobs. Almost always, there will be an attended piece. It's like driving the car on a freeway. You have the ability to put it on cruise control and the ability to put your foot on the brakes. That's what most users forget. They ask about audit internal controls and on our end, UiPath recently attained SOC 2 type two certification in June of this year, which is great. The reality is there's always a manual human compensating review element, so there shouldn't be a risk if it's built right.

I would rate UiPath a seven out of ten. 

I'm using the product primarily for building automation projects for shared services users. It's for internal customers. It's a shared services center for finance, HR, IT, and all processes like that.

UiPath enables you to implement end-to-end automation starting with process analysis, then robot building, and finally the monitoring of automation.

I use UiPath mainly for building a robot. I always use unattended bots. However, I also use it for task capture. I use the Task Capture feature a lot. It's pretty much a game-changer since Task Capture has become available, as creating documentation takes a lot less time than before. As for UiPath, I'm using it for building a solution and then testing using not only UiPath but also Orchestrator. In the end, we also use some document templates from UiPath. It's pretty much present all the way through the life of a project.

UiPath has sped up or reduced the cost of digital transformation in our organization.

For me as a professional developer, this is an obvious fact, however, people can notice that the robot can do their job a lot faster and they can concentrate on completely different things. They don't have to do simple tasks, repetitive tasks, and that's when they realize that this transformation is happening. Some people did not believe that it would happen so fast, yet, by using UiPath, we can prove to user that a process can be transformed into an automated one in a really short time.

It's reduced human errors in our company as well. I can use an example as a VAT declaration. That's one error that would cause some financial consequence for our business. After creating an automated project process, it is impossible for a declaration to be submitted with an error. It's basically eliminated typos or human errors in the case of VAT declarations and financial consequences.

The solution has freed up employee time. It's difficult to estimate how much as there are a lot of projects and I'm not the only developer on. However, thanks to my bots, we could free up, so far in half a year in this company, two FTEs, two full-time employees. Obviously, it doesn't mean that these people were let off. They are doing their job, however, they've just got different tasks, more complex tasks to do.

Mostly I'm using Studio. This is my main tool for work, and, for Studio, I can say that this is my favorite out of all the automation platforms. 

I like the fact that you can use and customize activities from the marketplace. The fact that even though the built-in activity sometimes cannot cope with some tasks, you can still find solutions outside of UiPath, internal kinds of built-in functions. You can use the third-party package marketplace. 

I like the way it handles debugging as it's very comfortable and it keeps the project under control. 

I'm also using Orchestrator. The newer version of Orchestrator is really very user-friendly and it's easy to manage projects there.

For basic automation, it's very easy to learn and it's easy to use. It's intuitive for basic functions. However, for more complicated automation, it gets more complicated. This is expected. The more advanced the project, the more advanced the skills you need. That said, as a basic product for simple automation, it's very easy to use.

The solution is user-friendly and has great training materials available.

I use the solution for automating my own work sometimes. I work at building small robots to make work go faster. For example, I'll create a robot that will help to create documentation. For example, analyzing arguments and workflows inside a project and outputting them in a DXC file or things like that. It's small ad hoc automation that makes life easier.

At the moment, I'm pretty satisfied with it. Thinking about UiPath, I can't see any downsides and the downsides are in like companies' infrastructure.

At this point, debugging, for me, is lacking the ability to edit on the go. It lacks the ability to stop the process on a breakpoint and being able to edit or even go a step back. At the moment when I'm debugging I'm only able to stop the process, check the locals etc. It is not possible to change anything in the code, go step back and try the changed code. You have to start the debugging process from the beginning. It is just slightly annoying and it was there since I started with version 2016. It's not a showstopper at all, just adds some time to development. I'm not even sure it could be done technically, it's just a wish.

I've been using the solution for about four years at this point. I've used it for a while. 

There are occasional errors happening, which cause the software to freeze up. However, this is not more than once every two weeks and I'm always able to recover the project. I would say it's stable. Regarding working automation, I also have no problems as the errors that we have on ready robots never result from UiPath's issues. They result more often from infrastructure issues or robot problems.

Regarding UiPath scalability, it's great. It's one of the biggest advantages. Over the years, you're able to build a library of modules that sometimes make your work a lot faster. You can use a few modules and you will have 70% of the project done. Every module that you work on, which is new and can be reusable, is very easy to make into libraries and to reuse.

In my organization, closest to me, there are only about five or six people on the solution. However, we also use external contractors and consultants who use UiPath and there are even UiPath MVPs there. That said, in my company, it's only developers, operators, and a project manager.

We have plans to employ more developers and to increase usage. 

We have an RPA department, which is using it and it's cooperating with all other departments in terms of creating automation. We have specialists that are specializing in using UiPath for automation. We create automation projects for every department that requires it. The people who are using UiPath are using it pretty much full-time. It's a full-time development. We are planning to increase the size of the development team as the projects are flowing and the backlog is growing. From the business side of our company, the satisfaction is high. The demand is growing.

The solution has exceeded my expectations over the last few months and technical support overall has been great. The way they approach customer service and help us through issues has been great.

The initial setup is pretty straightforward. I'm not a system admin or anything like that and I was able to set up UiPath on the server. It's pretty good.

How long it takes depends on the database that I'm working on. That said, last time it was not even the one full working day. It depends on how much data you have to back up. Usually, it's a few hours.

While I'm not the correct person to ask about ROI, I can say that UiPath has reduced the cost of our automation operations by making it 30% faster. 

I don't know the exact prices, however, I know that compared to other companies, other solutions, it's the best value for money, at least in our country.

I tried Automation Anywhere and also Blue Prism. At that time, there were only these three available for us. That was four years ago.

We are customers and end-users of the solution.

We use the enterprise edition of the solution.

At the moment we are not using the newest version. It's 2019.

It was not my choice to use UiPath. At the beginning of my automation career, it was chosen for me. However, I was able to test other automation software and give my feedback to the employer and UiPath was the winner for me. At that time I was a finance worker. I was not a developer, a professional developer yet. For me, it was the user-friendliness and the way that you could very easily start your adventure with it, and then learn as you go. I have to say that the training packages for UiPath were very good and are enough to make you start working with it.

In my experience, I would say that it is the best platform for people who are willing to learn to automate. Also, if you want to use automation software, you have to consider hiring someone who has experience in it. Even though UiPath is so user-friendly and so intuitive, you still need to have a professional who has some experience.

It's very important to educate people to make them aware of what the RPA is. To be honest, from my experience, humans are the weakest link here, and people who are submitting, for example, input data for robots, cause the most problems. It is important to invest in the education of people and to raise awareness about RPA. 

I'd rate the solution at a ten out of ten.