UiPath Platform Reviews

Currently, we're using Studio and soon to be using Orchestrator. We have not actually deployed any bots yet, but we have looked into both Orchestrator and bots. We have just looked at the solution set of that on why do we need to deploy in the future.

Our primary use will vary from department to department. We have what we call 11 global practices. These range across different platforms, but the underlying theme of that is we want to automate different items which might be finance or accounting or HR or whatever. But where I think it will be most useful is in our core business where I'm looking to apply it to engineering project management.

The most valuable feature for us has been the ability to take data out of where we have it — Excel sheets or wherever it may be — and translate it into customer-owned Citrix environments. Our primary core is engineering. A lot of our business requires us to take data what we have developed as part of the design process and relay that into work orders or other process triggers, ordering triggers, or material ordering, or different things for our clients. Allowing us to interface local data with Citrix environments is going to be a big deal.

I'm not exactly sure what I want to see enhanced yet. I know that we do a lot of small processes. Depending on how good Studio X is and how easy that is to build and manage we could potentially do a lot of small little things inside of various design tools like Excel, Word, and Outlook and to be able to kick out the workflows from that.

We like to do a lot of the design side locally for Excel, whether that be in a BBA or an add-in type environment. Being able to manage and deploy or build those will be helpful. Maybe we won't call them bots, maybe we call them processes that are centrally managed. In addition to the Microsoft stack, we use many other vendors like AutoCAD, Bentley MicroStation, Revit Inventor, BIM 360 and Autodesk Forge. To us, the CAD world is where we can see a lot of time savings and benefit ROI on a solution. That would be our next horizon.

I think this solution has room for improvement in the area of ease-of-use. It does require a little bit of coding background to be able to get in and really build out the solution. After I get in and look at Studio X a little more, I may change my opinion on that.

We have six people working in the organization involved in our automation program. We are pretty confident that can scale easily.

Since we have not deployed to production yet, we are not sure which direction we'll be going in. We were looking on-premises but the software as a service cloud deployment will likely be a hit with our IT department. We plan to run our automation in virtual environments through a Citrix interface but not in Citrix.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of the use of the platform as a three or four for now. I saw some things today I'd like to dig into a little farther, and I think that that Studio X would make it a whole lot easier for citizen developers to get in and do small tasks. Rebuilding tasks for accounting and finance where there are fairly rigid rules will be great. In the engineering world, our interfacing with the clients sometimes changes on a weekly basis. So having something that is very flexible like Studio X will make it possible to flex and change with those environments very quickly, very easily, very nimbly, and to deploy and redeploy. So if Studio X is what I hope it is, that rating may be closer to a five than not.

We are using UiPath Studio, Orchestrator, and attended bots.

We are automating 12 shared services processes. They are from the finance, HR, and procurement areas. These processes are run at a high frequency and are required to be captured on two different platforms. We have implemented this solution to stop entry clerks from having to do the same job twice, on two different platforms.

We run automations in a virtual environment and it is successful. The implementation was fast and we realized the benefits quickly. Currently, we have deployed three processes and we are going to roll out more processes in patches.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Some of these processes have difficult exceptions that had to be handled, which is why we opted for the attended robots.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The training is rich in content and the material, products, and methodologies are explained well. The concept of automation can be very easily digested by anyone, even if they are non-technical.

From the point that we purchased our UiPath license until we had our first robot was approximately a month and a half. I was not the person doing the configuration, but I managed the process through interaction with the technical team. It was a straightforward and easy process.

We have realized performance benefits through the use of this solution. We were able to decrease the processing time of one of the processes from 15 minutes, under certain assumptions, to one minute and four seconds.

One of the calculations that we have done to determine the time we have saved is for one type of process. It used to take 7,000 person-days each year but now takes only 160 person-days a year.

Using this solution has eliminated a lot of human errors. It is now done based on preset values, activities, and rules. Exceptions are properly handled and the robot will take the information from the source system, which is fundamentally correct all of the time. The robot only needs to capture the data as it is from the source, and copy it to the destination, and this eliminates the errors. When humans are in the middle of the process, mistakes can happen.

The design capability in Studio is great.

The way that you can monitor the robots within Orchestrator is helpful.

Together, the aggregated features add value to the day-to-day operations of the business.

I would like to see more options in terms of configuration.

More information should be made available on the AI Fabric features, and how it can be used as part of a larger ecosystem.

Unattended robots could be cheaper.

So far, we have not noticed any crashes or any issues with the platform itself.

In total with the partner that we are working with, we have 12 team members.

We did not use another RPA solution prior to this one.

RPA was on the strategic roadmap for the transformation of the organization. When we came across this plan for the shared service teams and operations, we started to build a use case and try to see how RPA can help us. Basically, it's a strategic thing for my organization and we will continue scaling it up to other business areas.

We had assistance from a local partner in Saudi Arabia. I would rate our experience with them five out of five. They have the right capabilities and the right knowledge. They were committed and dedicated to the successful completion of this project.

We did not evaluate other options before choosing this solution. The capabilities of the platform are good, as is their presence in the market. They have a very qualified team that gives you all the possible support, can answer your questions, collaborate with you, and ensure that you are on the right path to completing your automation projects. They try as much as possible to make your story a success.

They handled the PoC for us, and we implemented the full solution as soon as it was successful.

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities.

This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization.

My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product.

I would rate this solution a nine out of ten.

We don't have a single primary use case. We use the Orchestrator studio to deploy attended and unattended robots to relieve the workforce of the mundane tasks that they currently do.

I don't think there is one most valuable feature. From my viewpoint, Orchestrator is great because I'm able to manage and control the robots and licensing. Obviously Studio is very valuable for our developers because it gives a nice visual way of developing the robots. Of course, the robots themselves do all the work. It is really a package that has to be put together.

The Insight product coming out in the next release looks interesting as a management tool, but I haven't dug into it enough to fully appreciate it.

Obviously, the Studio can always be improved. Even though you can drag-and-drop, it's still cumbersome unless you are a programmer. I think the Studio X is going to help tremendously for the citizen developers. I think that is going to be a big benefit in simplifying the interface.

There are currently four-and-a-half people in the organization involved in the automation project and I think we'll have no problem scaling that up as necessary.

We have used UiPath Academy. In fact, we've actually referred our citizen developers there.

On a scale of one to five where one is the least beneficial and five is very beneficial, I would rate the UiPath Academy about a four. It is specifically for developers, so there is a complexity level there that can take a little bit for say the average user who isn't an expert to get through, but for somebody who's already done development, it's good.

We actually signed up as a premium support member and took out a contract back about four months ago. Christopher Wilkins is our liaison and he's phenomenal. Absolutely any time I called Christopher, he has gone out of his way to help us. He's our success manager.

From the time of purchase to deployment took about six months total. We did a quick prototype that I had spent two months to get it up and running and then it took me six months to clean it up.

I thought that the implementation was complicated but that was because they did the prototype and then handed it off and I had to come in and take the prototype and actually make it work in production.

We run the automation in a virtual environment. It was a bit painful to get it all working. We actually use Citrix VDI (Virtual Desktop Infrastructure) environment and the problem with that is it uses a storefront. When you log in, it doesn't know which server you're accessing. UiPath had problems with that, so we had to ditch that attempt. What we're doing is we're using the VDI image just to read and chart virtual machines every four months and using those for our UiPath.

We did use a third party. Our experience with them was good and bad. The young man that came in from the Netherlands was extremely bright, but he was all over the place. So he thought he knew how certain things would work and in reality, they did not. So it was painful because instead of having a methodical way of working through the issues, he was jumping about too much and it didn't go very smoothly.

We don't really have exact numbers for the return on investment right now because we are too early into the process. We are still trying to get the whole organization comfortable with the concept. But you can see the processes have helped reduce human error in the finance area. It has also saved our organization time. Anytime you don't have a person doing the manual work, they can go on to do better things with their time.

I inherited a bit of a mess. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform for automation as about a three. Most of the problem is with the processes themselves having not been streamlined. So if there is a bad process in place and we still have to automate it, it will still be a bad process.

On the other hand, we do experience performance benefits using the solution. For mundane processes, the people who no longer have to do them because they are automated are extremely happy about that. The benefits were almost immediate. If we had somebody wasting three to four hours producing a single report that we can have a robot do, it's an immediate benefit.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine or ten. I think the product is tremendous. We're still early in the process. As we get into AI, I think it's going to be a tremendous benefit.

My advice to anyone looking into this as a solution is to let somebody else do the deployment. You really have to make sure you understand the infrastructure required to properly scale up the solution. Make sure that you have senior management on board with the concept and then work hard to get citizen champions out there as soon as you can.

We use this solution mainly for data validation.

To start with, we are using Studio for many of our processes.

It reduces human efforts so our employees can put effort into other quality work.

I'm a manager, so we have UiPath for the team and my clients. I am a mediator. We are using Citrix for our VDI environment. We are going to implement the VDI.

Our client already has the UiPath Academy set up. It has been very beneficial in training our team, with its live involvement features, etc. It is good.

The solution has helped us eliminate human error. I would say, as it's now in its initial phase, this is somewhere around 80% to 90%.

It has also saved time for us.

We're just starting to use UiPath now but the automation process which reduces human intervention is the one we like most.

It's also very easy to use. I'm not directly involved in the program side. We have a team. I am the intermediator between our two teams. Those guys prepare the documentation and solution.

I would like to see them improve the validation part of the data categorization.

I would rate the stability of this product as five out of five. The team that works on this told me that once they come up with a use case, they can immediately implement it in UiPath. They have an idea and then can put that feature into practice. This can reduce many efforts.

We have about 500 people in our organization that are involved in the automation program.

We knew we had to invest in a new solution because when there are two categories of data, it is very useful to implement them with UiPath. We previously did this manually, as in with Excel and similar tools.

The initial setup is straightforward.

Every customer in our current scenario is looking to move to digital. They want to make their manuals digital. UiPath is one of the best solutions in the current market industry. That is why we chose UiPath. It is easy to use, plus it gives a lot of benefits to our clients and our own organization as well.

I would say that for the people who are using UiPath without any automation knowledge, the tool will be very useful. Apart from the UiPath platform, there are a lot of videos on YouTube. People can see a session from start to end. That will be useful.

We use Studio, attended robots, and Orchestrator.

Our primary use case is automating support services for accounts payable and accounts receivable. We are still implementing and our robots are not live in a production environment yet. For the time being, we are using attended robots but we are looking into unattended robots as well.

We run automations in a virtual environment using VMware, and the implementation was straightforward. It was easy to set up.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. You don't need any programming skills to be able to leverage the tools. We have used other tools such as Blue Prism and Automation Anywhere, and this solution was easier than those.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It is very simple and can be easily demonstrated.

From the point that we purchased our UiPath license until we had our first robot was approximately six months. 

In terms of eliminating human errors, this is the expectation once our robots are live in production.

Once our robots are live, we expect to see a fifty percent reduction in time for certain tasks. It will save thousands of hours.

We leverage all of the components in this solution.

The most valuable feature is Studio, which is a very powerful tool.

I am looking forward to new cognitive and artificial intelligence capabilities.

I would like to see voice recognition and better OCR capabilities. Today, we have to leverage other tools for this, so we are hoping that UiPath matures in this area.

This product is very stable, but we have some issues with security.

We have about five people working on automation in our organization.

We have a CSM and they are awesome. On a scale of one to five, I would rate our support from the CSM a five.

Before using this solution, we used to leverage our internal tools.

The initial setup of this application was straightforward. It was easy, and like other applications that use a Windows installer.

We used an integrator to assist us with deployment. I would rate them a three out of five.

We have not seen any ROI because our bots are not yet live. However, we have done a calculation and expect fifty percent savings in time.

The licensing fees for this solution are approximately $100,000 USD annually.

Before choosing this solution we evaluated Blue Prism and Automation Anywhere. UiPath seemed to be the easiest one to implement.

Blue Prism seemed to be too technical for some of our business users, while Automation Anywhere did not have attractive pricing.

This is definitely a solution that I would recommend. From my experience, this is a technology that is easy to leverage among users that do not have a technical background.

This is a good solution, but there are still gaps and the product could be more mature. The OCR capabilities definitely need to be improved.

I would rate this solution a seven out of ten.

We are using Orchestrator and unattended robots.

We use this solution for automating financial tasks. Some of our use cases including reconciling amounts, such as those related to invoicing.

We run some of our automations in a virtual environment. We have been running into roadblocks with Citrix, so we run them on virtual desktops.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Building automation using a standard set of rules is not a problem. It can become problematic depending on the data and the types of tasks.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. We are using it to gain experience with the platform.

From the point that we purchased our UiPath license until we had our first robot was probably three or four months. The first robots that we created were for account reconciliation, and the implementation was straightforward.

At the least, this solution is making us rethink the way our processes work. Putting automations in place not only helps to save time, but it gets people thinking about where else we can use automation.

This solution is improving our employee experience, giving them time to do other things. From a resource perspective, we are staffed the same way, but our employees are able to make better use of their time. In total, we have saved thousands of hours.

In terms of eliminating human errors, we have seen an improvement of approximately twenty percent.

The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location. You can have access to everything that is running.

For unattended bots, the best feature is the value that you get from not needing to have somebody there to do the job. It's a time-saving benefit.

Several areas of this solution need improvement including insights, the dashboarding of results, and process mining.

When it comes to scoring, you receive a score after the intake and a score after you build it, but you should also get a score after you build it.

With respect to the stability, on a scale from one to five, I would rate this solution a four. The system is generally pretty stable. Some of the things that cause instability are outside of UiPath, or the robots interact with them.

There are between fifteen and twenty people involved with the automation program in our organization.

We have used support and they are ok.

We hired LTI to assist us with the implementation. Our experience with them was not good. They had a few really capable people, but not the whole team. They were learning along the way.

We began to realize ROI after six months.

This is a good solution, and the availability of training helped us to get started.

Definitely, the Insights component needs to be improved.

My advice to anybody who is implementing this solution is that the solution can be great, but it will only be as great as the design of your processes. You have to make sure that everything is done right to get the best results.

I would rate this solution a seven out of ten.

We are using Studio and Orchestrator.

Our primary use case is automating data processing for clients translating into other systems.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. I think that the technology that we use in the printing industry is a little more difficult to automate.

I am currently involved in the UiPath Academy training. We have third-party contractors who have been doing the development, and I am the first internal employee who will be developing. I find that the training is good in the first step, and also in the second step where we're learning about Orchestrator. However, when it moves to the third step and they are talking about the framework, I think that it is a pretty big leap and that is where I'm struggling. This is the section that I am in right now.

There was one project that was completed before I started, at my understanding is that from the point that we purchased our UiPath license until we had our first robot was less than six months. For my project, it has taken two months.

Using this solution has allowed us to enter a lot of customer data into our system in a much quicker and more efficient manner.

In terms of eliminating human errors, this solution has definitely helped. I would estimate an eighty percent reduction in the number of errors.

With respect to saving time, automation has taken a process that used to take two or three days to perform, down to several minutes.

The most valuable feature for us right now is being able to automate our process applications.

In the training, between steps two and three, there is a pretty big leap in terms of how difficult the material is. Moving right from the basics into the framework is causing me to struggle a little bit, and I think that there is room for improvement here.

With respect to the stability from a bot perspective, on a scale from one to five, I would rate this solution a four. It has been pretty stable for us.

We have less than fifty people involved in our RPA program at this time.

We have contractors who are doing our development right now. On a scale of one to five, I would rate our experience with them a three. They seem to be struggling with the PDD.

In the project that I worked on, we have definitely seen ROI. We replaced a process that was being done manually, so we began to see returns immediately.

For the way in which we are using this solution, the features have been working very well. Our company is very young in this so we are still learning. We will get a lot out of this solution.

If you have a lot of manual and repetitive tasks in your company then this is definitely a great solution for you. That said, I know that things can always improve.

I would rate this solution an eight out of ten.

I primary use Studio, but I also use Orchestrator.

I develop robots for reducing tasks for our business users.

We run some of our automations in the Citrix virtual environment. We have found that the Citrix environment tends to present challenges, so it can take a little longer.

With a year and a half of experience, I am still learning with this platform. I find that the ease by which processes can be automated is not as much of an issue with the platform, but rather how it behaves with other applications that the robot controls. The learning curve is mostly how the robot behaves in maybe a Citrix environment, or in how it behaves with the applications that it's controlling. Sometimes they have their own little quirks that you have to learn.

I got started with this solution by using the Academy training. On a scale of one to five, judging how beneficial it is, I would rate the training a three. It is easier to get started because you are learning by experimenting.

From the point that we purchased our UiPath license until we had our first robot was approximately seven or eight weeks. 

Some of the robots handle high-volume processing, where people would take months but the robots are doing it in weeks. We have probably saved two hundred hours so far, using robots. Timing is a big issue. The tasks can be completed quicker because robots can do it on-demand, rather than having to schedule a person's time. I would say that for the tasks, they are saving forty to fifty percent of the time by using the robot.

Not all of the tasks we have automated were existing in-house processes. In some cases, after using the platform, we thought about ways to create automated tasks that were never being done before.

Human errors have been reduced, if not eliminated by using the solution. When users have to complete a task in a timely fashion they sometimes miss one of the steps, but this is solved using the robots.

The robots that I have developed can take a process that is normally very complicated and simplify it. 

The licensing process is complicated and needs to be improved.

With respect to the stability, on a scale from one to five, I would rate this solution a four. The tool itself is quite stable and I haven't had any real issues with it. The issues that I have had tend to be with Citrix or the environment that the robots are running in, and not the platform itself.

In the US, we have two developers who are working with this solution.

The installation was straightforward but activating the license was slightly complicated. I'm not sure if it was a UiPath issue or something at the company.

We are definitely seeing performance benefits for users and the turnaround time for tests that we have to do.

I have seen a demo with Studio X and it should help with the coding so that we can go live quicker than we do.

Using RPA has given us another tool to offer with respect to business solutions. Automation is something that we're actively looking for places to make use of.

This is a good solution, but there is a learning curve. One you are familiar with it, this solution works well and it is fun to work with.

I would rate this solution a seven out of ten.