The primary use case for this solution is to reduce manpower and achieve the best result with minimal time compared to doing tasks manually. This is a great advantage of this product because when doing tasks manually it takes many minutes of time but when the bot does it, it is finished in a few seconds.
RPA Application Developer at Fujitsu
User-friendly, reduces manpower for manual tasks, and integrates well with SAP HANA
Pros and Cons
- "The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews."
- "A version history would be helpful because if two people in my team were working on the same project then the person who made the last change, as well as the date on which it was completed, would be recorded."
What is our primary use case?
How has it helped my organization?
I have several examples where UiPath has improved our organization. For example, our organisation was supporting a Japanese customer for handling tickets. Resolving those tickets manually usually took them 10 to 15 minutes but the bot was able to complete the task in four seconds. This is the great achievement.
There are many cases where UiPath reduces our work time and effort.
In our organisation, we have integrated with SAP HANA tools, which makes handling various situations easier.
What is most valuable?
The features like Data Scraping, Excel Automation, Mail Automation, System Automation, Secure credential activities, User events, and App integration are valuable to us. The integration like ABBYY OCR and Tesseract OCR are helpful. ABBYY OCR is a very good activity that can identify handwritten text, but to use this requires a licensed version.
UiPath requires less code writing and is user-friendly compared to some other solutions. The standard things can be automated very easily. The drag-and-drop activities make life easier.
The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews. This gives us a great advantage.
Integration with different tools makes easier by using APIs.
What needs improvement?
1.For example: If two members are working in one project but different xaml files.
In one xaml file suppose i did few changes and if any more changes are required to do in the same xaml file the next member can see what changes has done in the activity and do the required changes.
Basically i mean the changes whatever we do there should be some place where we can see the history like Modified By, Modified Date and Modified Activity.
Which makes easy to track who is the last member to modify the xaml files.
2. There should be a global search mechanism for variables in the process flow and if the search is found then it should indicate that activity.
3. There should be activity/some mechanism where we can revert back the code of that particular date.
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For how long have I used the solution?
I have been using UiPath for one year.
Which solution did I use previously and why did I switch?
I have used Salesforce, ServiceNow, and Frontend developer. Now, I have switched because this product makes the life of developers easier with respect to code implementation.
Which other solutions did I evaluate?
I have evaluated Salesforce and RunMyProcess products, which are cloud platforms.
What other advice do I have?
I have found this to be a very good platform to work on. It's in high-trend in the market now and very much a great thing.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Works at a retailer with 10,001+ employees
Good interface with a modern appearance that is easy to get started with
Pros and Cons
- "The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance."
- "The attended bot functionality is in need of improvement."
What is our primary use case?
I am responsible for developing and improving RPA-software bots in my organisation. The processes we work on improving are in the field of finance. We started using UiPath and RPA as a technology about two years ago and are still improving and growing.
How has it helped my organization?
It is implemented within a larger strategy of optimizing processes in our organisation. The tasks which have been identified and thereafter automated with UiPath are now more efficient, achieving savings in personnel and improving quality in some fields.
What is most valuable?
The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance. The number of functions is very good and is still being improved upon. These features allow you to fastly implement automation projects. Furthermore, it is quite easy getting started.
What needs improvement?
The attended bot functionality is in need of improvement. The use cases are rare and the licences are quite expensive (in relation to the use possibilities we see) for attended bots - Therefore we are currentlying neither using or planning to use them.
For how long have I used the solution?
I have been using UiPath for nine months.
What other advice do I have?
I have to say that I am overall very happy with the software and do see little need to give them advice. They have implemented a lot of new things over the past months.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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July 2025

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RPA Developer at Tata Consultancy Services
Reduces RSI for repetitive tasks, saves time, and increases productivity
Pros and Cons
- "The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages."
- "The user access management could be improved such that we are able to set up user rights in a more sophisticated way."
What is our primary use case?
We use UiPath for:
- Financial domain
- Excel automation
- SAP automation
- Citrix automation
- Usage of Orchestrator queues
- RE framework
- Automating password resets
- Security and governance
- Rule-based exception handling
- Large group deployment
- Centralized repository for version control
- Execution logs and credentials
How has it helped my organization?
This solution has improved a lot in our organization. Many departments have started automating their daily manual tasks, which involve repetitive and rule-based jobs.
Cost-Effectiveness: There will be no lunch breaks, holidays, sick leave, or shift time allocated for robotic automation. It can be set to work on a repetitive cycle, and as long as it is maintained correctly, it will continue to do so until programmed otherwise. This eliminates the risk of RSI occurring.
Increased Productivity: Using robotic automation to tackle repetitive tasks makes complete sense. Robots are designed to make repetitive movements. Humans, also by design, are not.
Giving staff members the opportunity to expand on their skills and work in other areas will create a better environment in which the business as a whole will benefit. With higher energy levels and more focus put into their work, the product can only improve, which will also lead to extremely satisfied clients.
What is most valuable?
The most valuable features for us are:
- Citrix recorder
- UI Explorer
- I used to connect using remote desktop and automated it using image automation.
- The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages.
What needs improvement?
The user access management could be improved such that we are able to set up user rights in a more sophisticated way. In the current version, if you grant, for example, Execute access to a user, it can execute all robotized processes in the given environment. You cannot specify the rights at the process-level.
For how long have I used the solution?
I have been using UiPath since August 2016.
Which solution did I use previously and why did I switch?
Before using RPA, we did the work manually. Once we became aware of this solution we tried to automate our work and achieved success. This has made our lives easier.
What was our ROI?
The increase in production at a lower cost produces obvious benefits for any manufacturer. The cost of investment can be recovered in a relatively short space of time and the gains from that point onwards are exponential, to say the least.
What's my experience with pricing, setup cost, and licensing?
The initial investment cost is expensive, but I promise you guys this will be very helpful as we can easily automate applications and our productivity has increased.
Which other solutions did I evaluate?
I didn't evaluate any other option, rather I directly chose UiPath and started working. It proved my decision correct and I can say it's the leading RPA tool in our market now.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a university with 51-200 employees
Little knowledge of coding or RPA required to save time and eliminate errors in manual tasks
Pros and Cons
- "UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop."
- "They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work."
What is our primary use case?
I am using UiPath RPA for my ERP entry where I update hundreds of data elements within minutes by RPA robots. UiPath gives you the degree of freedom in these robots to work according to your requirements. It is very easy to use even without coding knowledge, and it can be implemented with little knowledge of RPA.
How has it helped my organization?
In my organisation, we have 5000 students and 350 professors. To update their profile regularly, we need between five and eight people spending lots of time and after many reviews, there are always typing mistakes. Now with UiPath robots, we can complete this task within hours and without error.
What is most valuable?
UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop. We can run these robots without installing them in our system, using the cloud-based system instead.
The attended robot that works in conjunction with an operator is very valuable.
What needs improvement?
They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.
The OCR functions need to be improved.
For how long have I used the solution?
We have been using UiPath for one year.
Which solution did I use previously and why did I switch?
UiPath is my first RPA experience.
How was the initial setup?
The initial setup is very easy to use and install.
What's my experience with pricing, setup cost, and licensing?
The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.
Which other solutions did I evaluate?
I did not personally evaluable other RPA options. I heard only about UiPath because my company assigned me to learn UiPath RPA.
What other advice do I have?
I have been using UiPath for more than a year and find it very comfortable to use.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a financial services firm with 51-200 employees
Smooth OCR capability, data scraping, and snippets help to automate tedious jobs
Pros and Cons
- "Smooth integration of OCR, which is very quick, is a useful feature."
- "The regular update of the Community Edition means that the UiRobot path is constantly changing on every update."
What is our primary use case?
I am an RPA developer and I am primarily using this solution to fill up timesheets in an internal portal. I use Windows 10, 64 bit. My team uses a mix of Windows 7, 8, and 10. It is suitable for daily and weekly tasks, which pretty much don't change over time, and is what I choose to automate parts of my team's work.
How has it helped my organization?
We are an IT company that works on both products and services. UiPath has helped to automate tedious data-filling jobs for test data creation (Testing), and data extraction jobs from public websites (HR). It has added a new capability which we can showcase to our clients.
What is most valuable?
Data Scraping is definitely a unique and useful feature that we had not known about before.
Smooth integration of OCR, which is very quick, is a useful feature.
Manage packages to get more packages.
Save as a Template feature.
Snippets are really useful as a reference for logic.
Plus button between activities & Ctrl+Shift+T is very useful in adding activities quickly.
What needs improvement?
Having the ability to run the bot from a single click will help to democratize the RPA.
Currently, I am running the XAML file from command prompt mode and this is causing inconvenience every time I update the XAML file.
The regular update of the Community Edition means that the UiRobot path is constantly changing on every update.
For how long have I used the solution?
I have been using UiPath for the past one and a half years.
What do I think about the stability of the solution?
There are not many complaints on the stability of this solution. Though the regular updates of the Community Edition have given me trouble at times, it has been quickly resolved in the subsequent updates. I think that the UiPath Forum portal is one reason for this.
What do I think about the scalability of the solution?
According to me, on one side it is creating a buzz and everybody wants to be part of it. On the other side, there is resistance to embrace new technology in their process. Only over time, this can be scalable and it cannot be done quickly.
Which solution did I use previously and why did I switch?
This was my first RPA tool.
How was the initial setup?
The initial setup is straight forward. This got better after integrating the Chrome extension setup in the UiPath studio itself.
Which other solutions did I evaluate?
I did not evaluate other RPA tools.
What other advice do I have?
The UiPath product team is doing an awesome job. Keep it up.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a tech services company with 501-1,000 employees
Reduces processing time without sacrificing quality and has good support
Pros and Cons
- "UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs."
- "One scenario where it is not great is on remote desktop automation, where applications are not directly accessible."
What is our primary use case?
UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.
How has it helped my organization?
We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.
What is most valuable?
This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.
UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs.
What needs improvement?
One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.
For how long have I used the solution?
I have used UiPath for the last nine months.
What do I think about the stability of the solution?
The product is very stable and no weird behaviours should be expected.
What do I think about the scalability of the solution?
This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.
How are customer service and technical support?
The support team responds fast and seem to be interested in solving problems.
Which solution did I use previously and why did I switch?
I have used Kryon.
How was the initial setup?
The initial setup is not really complex.
What about the implementation team?
We implemented UiPath through a vendor and they seemed to be experts.
What was our ROI?
Our ROI varies from project to project.
What's my experience with pricing, setup cost, and licensing?
There are different licensing options and you should study which one better suits your company's needs.
Which other solutions did I evaluate?
We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.
What other advice do I have?
There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a tech services company with 51-200 employees
Convenient data handling features and a responsive community that is willing to help
Pros and Cons
- "Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated."
- "More quality of life improvements like automatic argument inheritance would be an improvement."
What is our primary use case?
Our primary use case is RPA Consultancy for clients. We have been building robots for our clients in many environments. These include attended and unattended robots that are on both web-enabled machines and local machines (Due to Security Concerns). They span across many industries as well.
How has it helped my organization?
UiPath is by far the best RPA platform on the market. We have been building robots for our clients and saved many manhours and have very satisfied clients. As the best RPA Platform, it has provided lots of value through both our internal projects and for our clients.
What is most valuable?
The most valuable features are the helpful community and the ease of use. The fact that the community is responsive and willing and able to help is wonderful. Features that allow for convenient data handling are very useful as well. Simple things like being able to manipulate data in memory are not available in most competitors.
Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated. It shows that UiPath has been taking feedback from the community and acting on it to improve the platform.
What needs improvement?
More quality of life improvements like automatic argument inheritance would be an improvement. Also, have more courses, maybe for more prominent packages like enhanced REF, and the others released together with 2019.4. I also hope that UiPath can be closer partners with us.
For how long have I used the solution?
We have been using UiPath for one year.
What do I think about the stability of the solution?
UiPath is a stable solution.
What do I think about the scalability of the solution?
It is scalable, especially with the use of Orchestrator.
Which solution did I use previously and why did I switch?
We use Automation Anywhere as well.
How was the initial setup?
The initial setup is relatively simple, but I have not personally done fancy stuff with installations thus far.
What about the implementation team?
Our in-house team builds the bots and deploys them.
What was our ROI?
Our ROI is high enough.
What's my experience with pricing, setup cost, and licensing?
UiPath is a good deal all round.
Which other solutions did I evaluate?
We have worked with both Automation Anywhere and Kryon.
What other advice do I have?
It is the market leader in RPA and my go-to software when looking at automating business processes. Kudos to the team.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Works at a tech services company with 10,001+ employees
Easy to implement and use for automating processes in our CRM
Pros and Cons
- "UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them."
- "The training could be improved by clarifying more and more at every step."
What is our primary use case?
We primarily use this solution for one of our business use cases.
We are building robots with Safyr CRM. They are scheduled by Orchestrator and we are handling every step: Solution, design, followups, stacks, consulting, and finally implementation. Nowadays we are using robots internally but we will start with third-party clients in 2020 Q2.
How has it helped my organization?
UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them. Also, we are researching all implementation models to get the resources for a quick and agile response to all business cases within several markets.
What is most valuable?
Orchestrator is the definitive feature for me as it has the real meaning of robotic automation. The Orchestrator in UiPath has a lot of similarities with every RPA tool I have used, both for automations and machine managing. They remind me of tools like Jenkins or OpenShift UI. Simple and cool.
What needs improvement?
Since I am not an expert, I am looking to the training lessons. The training could be improved by clarifying more and more at every step.
We would like better integration with custom environments and external inputs like forums or integrations with other robotic frameworks.
For how long have I used the solution?
We have been using UiPath for two months.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to UiPath.
How was the initial setup?
UiPath is very useful and easy to implement.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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