UiPath Platform Reviews

We are working on changing all the administrations tasks at the college. For example, with travel refunds to the students, students currently have to go from their homes to the school before they can be refunded their expenses. We want to make a robot which does that instead of the people doing it. I'm using a measurement tool for distance to calculate the measurement from student's homes to the school. Then, this should calculate the amount the student should be refunded.

The product is easy to learn and begin using. When you are just getting starting, you can get deep dive and start using PowerShell and other tools.

It is easy to use and understand. You can learn it by yourself.

The reporting task needs improvement. The reporting is boring.

The product has been stable, so far. It is rare that it goes down.

The product will be able to grow with us.

I don't really use the support, because the product is that easy to use.

I have used the UiPath Academy, and it is great. The videos and questions are good in it.

It was easy to get started with PwC's help. It took a week.

We received help from PwC with the setup. They do most of the financing stuff with UiPath.

It has helped us eliminate human errors. People from the school doing the entry do not always follow the rules, and the robots are following the rules.

It is saving us time through compliance.

We also evaluated Blue Prism, Kofax Kapow, and Automation Anywhere.

The biggest deciding factor to go with UiPath was its community.

We use UiPath for backend office automation and website integration. 

UiPath increases the dependability of our operations team and simplifies the coding process for novice developers.  It has freed up your staff time to work on other projects.

It's easy to automate rote tasks with UiPath. 

UiPath Studio could offer alternative coding methods. You could invoke the code with VB or C#, but I'm unfamiliar with either of those languages, and I don't have time to explore them. 

I have used UiPath for a little over a year.

My impression of the stability of UiPath is decent.

The scalability performance is yet to be fully assessed as the environment grows.

The documentation is not impressive, warranting a rating of five out of 10. It is neither bad nor great.

Neutral

I did not use a different solution before UiPath. The acquisition happened before my time.

I do not know of any alternate solutions evaluated as the acquisition was before my time.

I rate UiPath five out of 10. 

I have worked on multiple use cases with UiPath dealing with SAP, SharePoint, or a web application. We had to extract the data and do some automation of data processing. We were taking data from one environment, such as from an Excel sheet, and processing it. These were the use cases for which we used UiPath extensively.

In addition to app integration, there were use cases related to various frameworks such as REframework and State Machines. We used the REframework at the enterprise level to be able to handle exceptions and bot failures and make automation healthy, robust, and steady.

We have also done automation for a healthcare department for claim processing.

UiPath saves the execution time of processes running in the production. If a process was taking three to four hours previously, with UiPath automation, it can be completed within an hour with better exception handling capability and less dependency. It saves 50% time.

UiPath is capable of handling the complexities involved in taking data from different environments. It is also capable of exception handling. If any application has limited functionality, we can use UiPath for automation with that particular application. With advanced selectors and linked queries, we can get the data from the application or interact with the application.

UiPath Document Understanding has helped to reduce the data entry work and physical copies of documents.

UiPath enables us to implement end-to-end automation. For every organization, it is very important that automation is robust enough.

UiPath can help minimize your on-premises footprint. It depends on whether you plan to deploy your automation on the cloud or on-prem. On-prem has various challenges and restrictions, but it also has benefits.

UiPath speeds up digital transformation without requiring expensive or complex application upgrades, or IT application support. App integrations are advanced and robust. It is plug-and-play. You can integrate with Excel, Outlook, SharePoint, SAP, and various databases. There are pre-loaded activities. You can integrate with GitLab or GitHub. It has inbuilt activities for enterprise-level applications.

UiPath reduces human errors, but it also depends upon the process. It depends on how much interaction is required and what exception rates are there. When everything has been identified, it can reduce errors by more than 70%.

The first feature that I like is the exception-handling capability. The second feature is the REframework provided by them, and the third feature would be the Orchestrator functions. There is also the feasibility provided to monitor the ports and deploy the code. There is monitoring, retrieving, and all those things. We can use the web or mobile application. These are the key features of UiPath.

For handling complex scenarios, REframework is good. It has good exception handling and in-built mechanisms.

The certification can be made more affordable.

In terms of features, we get regular updates, and AI has recently been integrated. As of now, I do not have an area of improvement. They have already improved the functionality of Orchestrator. As compared to two or three years ago, Orchestrator now offers different functionalities and services. There is a difference, and it has improved.

I have been using UiPath for more than three years.

It is stable. Our organization has licenses because we cannot upgrade the application in sync with the Community version. The enterprise has to stick to one version for a certain period or whatever tenure has been mentioned in the license. The Community version is the playground for UiPath. They upgrade it, and all the beta version updates are there. They come to know how things are going and what are the responses and challenges.

It is scalable. It is used in multiple departments. The size of the organizations that use UiPath varies. They could be MNCs or startups.

Their support is good. After procuring the licenses, when there is an issue, there is a dedicated support team. They respond well.

The UiPath Community is vast. It provides an opportunity to get help from others. They provide good support, and the MVPs are actively engaged in responding to the queries that people are posting when facing any challenge. We can find relevant information by searching with keywords. It is good.

UiPath Academy has been useful in learning about new topics and new versions.

Neutral

I am quite new to Automation Anywhere, but a better exception-handling mechanism and the ability to interact with various applications make UiPath more unique. The drag-and-drop interface is attractive to people who are not very technical. The user experience is more intuitive.

We have on-premises and cloud deployments. The deployment part takes about a week because we have to prepare the production environment. A week is good enough for the deployment.

The number of people involved in the deployment varies. Support teams are there. Developers are also there. There are also people from the change management team.

Like any other software, it requires maintenance.

I would recommend UiPath to others. Overall, I would rate UiPath a nine out of ten. It is robust and scalable, but there is always scope for improvement.

We use UiPath for marketing, accounting, and sales.

The solution has helped us save time. 

I like the automation capabilities. I particularly like Autopilot and documentation.

We don't currently use AI Center or process mining, but we want to learn more about these features.

The support team could be more responsive and helpful.

I have been using UiPath for one year. 

I would give the stability of UiPath a six out of ten. I've experienced some issues with it in the past.

I would rate the scalability a six out of ten.

I have had to contact the support team on a few occasions. It was a good experience. But the solution could be better with its support team.

Positive

We switched to UiPath because it's a better fit for enterprise companies like ours.

It might not be a good fit for smaller companies. It's a bit expensive for small companies, but it's worth the money for larger companies.

Overall, I would rate the solution an eight out of ten. 

UiPath is an RPA solution that is very easy to use and local. It's a good choice for companies that are new to RPA or have limited resources for training.

We use the solution for task automation. 

The automation for building tasks is good. It reduces the manpower needed. It helps us automate large projects. 

It's easy to create automation with the solution. Once we understand the process, we can easily create an automation. 

We use end-to-end automation. It helps us remove the need for manual labor. 

We are satisfied with the user community UiPath offers as well. 

The solution has helped simplify projects and our requirements. 

We've used the Academy courses. Anyone can access it. It's great that anyone can take advantage of it. You don't need to be technical. 

The solution has reduced the cost of digital transformation.

It's helped reduce human error by 100%.

The solution has freed up employee time.

UiPath should improve the document understanding a bit. 

I have been using the solution since 2021.

The solution is stable. 

We have 50+ users using the solution. 

It's scalable. 

Technical support is good. 

Positive

I did not use a different solution. 

The deployment was not complex. It's easy. We had to test it a bit manually. Once we were sure we had the right requirements in place, we implemented it. 

It only takes ten minutes to deploy the solution. 

When you change the version of the solution, there is some maintenance required. 

We've used the enterprise version of the solution. 

We're developers. We have customers that use UiPath. 

We can implement the AI functionality, however, we haven't used it yet.

I'd rate the product nine out of ten. 

We have deployed a chatbot in our system.

Designing a chatbot would usually require some language coding and it would have to be deployed with certain front-end languages. But UiPath gives us the ability to automate this functionality with drag-and-drop features. That is the very best part, where UiPath is doing an amazing job. It doesn't require any language coding or front-end coding to create the user interface.

Because it is easy to use, it saves a lot of time for the developer. When it comes to programming, UiPath has made all the manual work, such as verifying and correcting errors, and even repeating processes, less complex and less time-consuming. If you were to try to choose a coding language and use it to streamline things and design a bot for automation, it would take more time. Doing that would take 15 days to learn the language and to code with it. There would be a certain number of errors that you would have to deal with, as well. There might also be a backend required. UiPath can easily save you 10 to 15 days, automating in two to three days, maximum.

It gives you the ability to automate workflows and large processes that would take a long time to do manually. With the help of UiPath, the time it takes to get those tasks done is reduced and it reduces human error. In addition, it saves you money because you don't need to hire people for the tasks that have been automated.

There is also the benefit of not having to hire an engineer to program things. If you had to hire an engineer there would be the expectation of a payment package. There would also be the time spent on dealing with errors the engineer makes, and this person might also require mentors. UiPath decreases the spending of time, energy, and money, especially.

UiPath also saves our organization time because the automation cloud handles infrastructure, maintenance, and updates.

One of the most valuable features is that it provides you with the ability to learn the system and understand the concepts through specific demos. UiPath provides you with education, through the UiPath Academy, on the basics of how to use the software and for what purposes you can use it. It is a very good thing that they provide education with it. That makes it easy for us, as developers, to gain the knowledge we need.

Another good feature is that it comes with an embedded recording functionality. You didn't require an external screen recorder. The embedded screen recorder enables you to record things so that you can remember them over time.

In general, it is easy to build automations using UiPath. You just drag and drop according to your needs, and you can automate things in a single go.

One thing I don't like about UiPath is that it does not have a very good user interface for a newbie. It's not that the user interface itself is bad, but when I started using it, it was very difficult for me to understand the tool and how to use it. It has N functionalities and a user has to learn the particular things that these functionalities are used for.

The user interface should be a little simpler than it is right now, as it is very complex.

I have been using UiPath for more than a year.

In terms of scalability, this software can grow with the industry, especially since more companies are focusing on automation. Here in India, for example, there are many companies, like KPMG, focusing on the field of automation. Software like this can help them to scale more and more in building their automations. The software can really scale up well, as long as the user interface is improved.

Their support system is very good. If you have a problem and you reach out to their support system, they are quick to reply. Problems are solved within 24 hours of reaching out to them.

Also, you can use the UiPath user community instead of contacting support. There is value to the user community because people help each other there. Because we are concentrating on development in my company, we tend to not be as active on the community side, but whenever we do use it we get help from them.

Positive

I have only been exposed to this software. I graduated and started working in the RPA domain by using this software.

It wasn't that complicated to set up. 

The pricing and licensing are pretty decent. If you are using it as an automation developer, it comes in at under $500 a month. Still, the pricing can be reduced, but the service and functionality are solid. 

I have heard from some of my colleagues that there are many subdivisions of the pricing and some of them are between $1,500 and $2,000 a month. That is expensive. But overall, my colleagues say it is a cost-effective program in the long run.

If you are working in the RPA domain as an automation developer, you should look at UiPath because it gives you many functionalities. Also, the education aspect of UiPath is a very cool feature because you don't need to rely on other software to learn it. Thirdly, the bot-building process is very smooth. 

UiPath is a fast, time-saving, money-saving, energy-saving solution. Using UiPath has been the best experience. I would recommend it. You can choose this software without any second thoughts. It can provide a good return on investment to your business.

We primarily use the solution for legacy data transfer, UI automation, CRM and ITSM automation, and call centers. Specifically, in call centers, using UiPath forms and form render has been really helpful.

I love developing in Studio. For my clients, the approachability of the orchestrator is really valuable. It takes a little bit to learn the licensing structure and layout at first, however, once they get it, it's pretty smooth sailing from there. The modern folders have become a great thing for any enterprise that's looking to automate using an orchestrator as a server.

I like to automate in Studio as I'm familiar with it. I honestly just like the platform so I like automating with Studio.

I really enjoy Document Understanding. I like how it all integrates together. Some of the stuff I've seen now with just the connectors and the way you can scale implementations is really exciting. While I do like Studio, I also like how it works with the rest of the platform.

We most recently built an unintended bot that saves them about $500,000 a year worth of GS 14 labor.

UiPath saves costs for our customers’ organizations. That would just be the cost savings from RPA bots. I haven't really dug into the cost savings of the ancillary products, however. I know that one of my clients is using the test suite now after I had built a proof of concept for it, and they've fully implemented it. I'm sure there's going to be a lot of cost savings there as well.

In terms of ease of building automation, it depends on the process. For anything that's ultra-low or a low-level complexity, it's very simple. Once you start getting sprawled out into larger automation that very much becomes object-oriented programming and is basically making a workflow. That's when you really need to take hold of programmatic concepts. You need to be a strong scriptor to be able to make the best RPA bots.

Our clients have reduced human error. That's one of the things that I tend to talk about the most. The bots can get work done faster, however, the reduction of human error is probably more valuable in some cases than just speeding up work.

In terms of UiPath Academy, everybody's used it. I've used it myself. My entire team has used it. All of our engineers are some sort of Pearson VUE certified now. Most of us have the Advanced Developer. A few of our younger junior developers have the associate, the RPA associate, however, they're working on getting the Advanced Developer and they lean on the Academy pretty heavily.

The biggest value in the Academy is the videos, which are pretty helpful. Sometimes you have to slow it down, however, for the most part, the way it goes through concepts, especially for somebody that doesn't have much programming experience, the videos tend to go through some of the more elementary things like variables arguments. That can get a little bit boring for programmers since they've been through that 100 different times. That said, that’s really where the strength lies as it does target a large group of different employees. As an engineer, I might pass by some of the boring stuff, however, I will still find things later on in the training where I'm like, wow, I actually never knew that.

The license model changing every year can be a little bit frustrating. It's hard sometimes when things go from being robot-based to being runtime-based.

Some federal users are still on the 2019 orchestrator or even a 2018 orchestrator. However, by being on them, they can't take advantage of modern folders. This issue is, once they get upgraded to 2020, and they start using modern folders, essentially you shouldn't really be using plastic folders anymore. Some of their frustrations aren't really long-term frustrations. Orchestrators have gotten really popular over the last few years. There are certain things that have made it so much better. That said, we're still in that transition where clients have been using classic folders and then they upgrade and they're going to have to change everything. Hopefully, they don't have to do it more than when they upgrade past 2020.

One of my clients upgraded their production environment from the 2019 orchestrator to the 2020 and everything was in plastic folders and I advised them to switch to modern folders and it was a pain. Once it was taken care of, it was great. It's just that it took a lot of convincing to tell them why it was better.

I've been using the solution for three years. 

It's pretty stable. The biggest issue is just that more companies need to really adopt a change management system, whether that's through Service Now or is built-in change management, those alerts need to be going to the RPA center of excellence. 

There are things that will change or break the UiPath bot sometimes. They're very stable and they've become more stable if there's a change management system. Automated testing can make it so you can catch things that have changed with applications with RPA testing before they've occurred and then you can fix things quickly.

The scalability was tough a few years ago, however, now it's exponentially easier with modern folders and the orchestrator.

I've worked with UiPath support. I would put them at a seven out of ten as they need to be a little bit more timely. There have been issues with a client where support has taken a really long time to get back to us or they haven't updated our support ticket, even though we've advanced. Maybe it was an isolated incident. I have worked with support before where that hasn't happened. I felt like I got in a bad run of working with the support folks and the client was definitely not pleased.

I actually don't have experience with other RPA solutions. I came from a web development background and I went straight into UiPath and now the way that it's scaled out and now that I work in the federal government, UiPath has such a large piece of the market share. I've never really seen a need to learn any other automation solutions. I may learn Power Automate at some point, however, I would really prefer to stick with UiPath.

The solution is pretty straightforward. I've run through complex issues, mostly the NuGet package and it's different with every customer. As far as the UiPath platform goes, it's pretty straightforward to deploy bots. It all depends on how an agency has its group policies set up for security and sometimes that causes issues. It's just about learning new ways to solve different problems that may be unique to an agency or may not be.

In the government, deployment takes a little longer. I would like to think development usually doesn't take that long, however, it's like going through ATO, especially if it's an unintended bot. Sometimes it can take like a few months. It just depends if they've got a center of excellence stood up or not. For example, if they've got an CI/CD pipeline or just a standard development life cycle, a lot of people don't have that set up and then it ends up taking longer as they have to go through ATO. It’s variable. Unfortunately, it's just a lot slower to get them deployed than in the private sector I think.

That’s no fault of UiPath. It's usually group policy security systems and things like that. I've had to talk to a lot of security folks and help walk them through things that need to be changed.

We've been implementing our UiPath as well.

I don't really have too much to offer about the pricing part of it. I don't really work on that side of the business. I would say my only gripe about the pricing would be something like a Studio Pro license being more expensive than a Studio license, just to essentially get something that links Test Manager. Some people might've found that a little bit hard to swallow. From what I've heard, Studio Pro is going away and Test Manager is just going to come into Studio. That would be the only thing I've noticed that I thought was a little silly. Everything else is typically not really my side of the business.

We have everything on-prem in our demo environment and the customers I work with typically have the on-prem offerings as well.

I have used UI path apps in our demo environment. I do not have any clients that are using it.

We have an AI center in our demo environment, however, I don't have any clients that are using it. I do have a client that's actually in the process of installing it right now and getting it through their governance model. That's as close as it would've come for our customers using the AI center.

To those considering UiPath, I would say, just go ahead and do it. RPA is pretty awesome. It's easy to get solutions out. There still needs to be a good bit of work done on the Citizen Developer Model, however, at the same time, as far as getting a team of engineers in there to automate things, if you get good RPA developers, you can get things automated really quickly. People can help you with your standard development life cycle. You just need to jump in.

I would rate UiPath solutions at a nine out of ten. The only reason I wouldn't give it a 10 is that, in terms of the installation of the product, sometimes the documentation leaves a lot to be desired. Sometimes it's tough to work through installation issues without actually contacting support. I do wish that was a little bit more streamlined.

I work for a banking company. We use UiPath for tracing and collecting customer's credit information.

We also use it to deploy a bot when clients have specific requests for changes to their information or accounts. We're able to change their service via these requests. We can also remove some processes of manual intervention.

We've deployed bots across various processes. We have been able to remove human intervention for multiple processes and have seen a general improvement in terms of cost-effectiveness.

We used to handle dashboards manually. Now we've turned customers into kind of specialists in that, whenever they want to change something, such as adding debit, or opening/closing accounts, changing addresses, et cetera, they can handle it. They no longer have to push that request through us and have us intervene. They can do it themselves using the bots. 

Previously, nobody could automate the process. The design and implementation allowed clients to handle their own data, for example, for transfers and items like that. We were able to digitize entirely from end to end. Now, the customer doesn't have to come to the bank and they don't need a pen and paper. They just have to log on and fill out the details of their request. Being able to share this new data is important. If there are manual aspects, we can now handle them for the customer. We don't have to have them worry about doing tasks manually.

We can use browsers like Internet Explorer for our automation. However, we've been able to use Excel as well with just a few hiccups in the beginning. UiPath really helped us with this change by disabling some elements at the managerial level. It was a big learning experience for us.

We are able to use codes to do a lot of checking to see that we are getting enough data and that we are able to filter it correctly.

The ease of building a process is pretty good and simplifies things. Normally it takes three to four hours to complete a process. That includes everything, including generating reports and sending the data. There are, of course, multiple steps involved in the process. We've gotten that down to about six minutes. We're able to better focus the work and, at the same time, we're able to use a lot of bots to get things done. 

We can scale the solution well. We've already deployed four more bots for various processes. We're actually able to have good control of each bot. We're able to put things into a proper standard format and then send the information where it needs to go without having to handle the process manually. It would go so much slower without the bots in place without having to go back to the customer. There's no longer a needs to do anything manually here. There was a concern that customers would not be able to manage the process that's automated by the bots, however, in the end, everything was clear and it was easily handled. 

The solution enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring automation. We're involved from the very beginning to design the process from step one. We're able to test everything out before moving to production and that allows us to make sure everything works. End-to-end coverage is first and foremost. The visibility we have is really powerful. 

We were able to deploy in parts, as we didn't have global production. At first, we didn't know how to manage everything. Once we went live, however, we were able to monitor it all. We could send reports to show what was happening, and if there were any concerns, we could go and directly look at those areas.

The solution helped to minimize our on-premises footprint. I always look for capabilities to deploy from the cloud. It changes as the customer needs to decide how to ultimately deploy. However, the cloud is able to handle anything an on-prem option would. We are able to handle the entire volume using one cloud. Our bots are able to be on the cloud and online. 

Attended automation has helped to scale RPA benefits in our organization by automating department roles and specific processes that require human/robot collaboration. Previously, we were concerned with data loss and not being able to attend to the browser. We were not able to do even the simpler stuff.

We were able to upgrade to an updated version, from 19.4 to 20.4 which had some more UI and automation. We were able to upscale our entire quota. We're able to do workarounds if we need to.

We can speed up our automation processes and automate faster with UiPath.

The automation cloud offering helps to decrease the solution's total cost of ownership by taking care of items such as infrastructure maintenance and updates.

The solution speeds up the cost of digital transformation.

The solution has reduced human error. We've been able to reduce errors and have gotten more quality data instead of just more data. That way, if there is a mistake or something goes wrong, we can check the error against the quality data and resolve issues more effectively.

It has also freed up our employee's time. They can better deliver on big and innovative processes. We used to handle a lot of high volume tasks at the end of the month mostly and that's since tapered off. We'll have to see at the end of this month how much time savings we've accumulated. 

Our employees can now focus on more high-value work. Employee satisfaction is high as well. In a bank, we do have a high volume of transactions every month, and previously, each would have to be checked and verified and balanced by someone manually - even if most would be dismissed as canceled transactions, et cetera. With automation, our employees no longer have to look at everything themselves. They can be wiser about what interventions they have to make every month.

Overall, the solution has reduced the cost of our automation operations. As a developer, I cannot speak to exact amounts, however, as that's handled more by project managers. 

So far, the solution has saved the company costs. We're very customer-focused in our organization. Deploying these kinds of innovative solutions allows us to better serve while offering our customers better services as well. It's become like their personal service manager. We've done this without ballooning costs. 

While the solution speeds up the cost of digital transformation, doing so requires expensive or complex application upgrades or IT app support. You will need IT. That said, I haven't had a chance to explore mine in any detail.

There need to be more warnings for when there are issues within the automation especially when it comes to exceptions. We're not easily made aware of problems. The sooner we understand what the exception is, the sooner we can adjust things.

I've been using the solution going on 25 years now.

For the most part, the solution is stable. We did encounter one problem when we were testing. Apart from that, we did not encounter any issues. 

The solution has helped us to scale. For example, if we have no idea from where to start, but we know the process test and know the application is involved, we're able to start building. We can go and test and try out options without having to put anything into production right away, so we can refine and validate the data.

The solution itself is highly scalable. We have three worker bots running at the same time. Users, however, can scale it up however they want to.

I'm not sure if the company has any plans to increase usage or put more bots into production.

We have a team that lets us know if there are any changes coming up in relation to the infrastructure. If there are any changes that will affect the bots, it will not be done suddenly. We'll be able to ensure nothing is overly affected. 

In terms of technical support, if something is not working as it should, they do need to review it. They do help us with technical validation.

We did not use a different solution before we adopted UiPath.

The initial setup was complex to a certain degree. The documentation was unclear. In the beginning, we weren't really comfortable with the approach or the process. 

There were two types of processes happening at once during the deployment. We did each process twice, and each took two or three hours, so it was about one day to get everything going for each deployment, and then we did a final run-though. Likely, in total, it took us about 12 days or so. 

We tend to have a specific process that we go through for every implementation we do. We'll go through how many bots are needed and what to do. We also do testing for all types of situations. We have a process designer who is involved and assists with the setup.

In terms of maintenance, we don't need anyone to run the operation. We have three to five people that after a month of production, have a good enough understanding to handle any outstanding tasks, whatever they may be. If there are issues, such as, for example, if Internet Explorer is not working, they are able to troubleshoot and manage the solution.

We did not use an integrator or installer to assist in the deployment process.

We have seen an ROI.

I always work to design my solution in such a way that is the most cost-effective.

You do need to pay the full license cost in order to use UiPath, so you need to be strategic to get the most out of it.

Our company handles costs internally as we do not directly deal with a vendor.

We did evaluate other options for data capture before we chose UiPath.

We are customers and end-users.

At this time, we do not use the AI functionality within UiPath. Our solution is not impacted by anything generating artificial intelligence.

The automation speeds up the time to value and we see very quickly how much the solution is able to positively affect the business aspects. It's been really helpful for us overall. The processes have been profitable. 

I'd advise users to really focus on their input and output size. You'll be able to validate your data. It will help you transform your processes. You just need to figure out where you want to simplify and where you want to maximize value.

We've learned how to standardize processes. We've realized how important it is to always try to be very clear when creating automation.

I'd rate the solution at a nine out of ten.