UiPath Platform Reviews

We do a lot of claims processing for healthcare providers. We handled the billing, and it was very beneficial for us to use automation to perform those claims management and submit the claims for those various providers.

We utilize Orchestrator, the robots, both attended and unattended, and team sites.

Our organization was trying to achieve better accuracy and better throughput with this AI-powered automation initiative. We were just getting all the claims processed that we needed to because we just couldn't keep up with the workload. Using automation was a requirement.

It is very important that UiPath has orchestration. Without Orchestration, we wouldn't be able to do anything we do. My team specifically manages the Orchestration, and after the automation goes live, they come to my team to manage. 

Without Orchestration, I couldn't comprehend how we could do it. We have 360 machines running over a hundred processes with thousands of transactions a day. Without Orchestration, I don't see how we would be able to use the function.

Unattended robots with Orchestrator are our bread and butter. We don't do very many attended automations. It just seems that they are much more resilient when we run a program in a way that doesn't involve any users. 

We did have insights at one point, but that was prior to it being re-engineered by UiPath. We have to pick that back up because it didn't really work for us back in the day, but I've been told that they've changed the vendors that they've used for that product. We've re-licensed it, and we're in the midst of reimplementing it.

We are working with a vendor, Namica, the UiPath vendor and we are starting with task discovery processes. We're just touching more on task capture instead of process mining.  

We would like to see better connectivity with different technologies. We found credential management to be something that is a real problem for us, especially working with third-party systems. 

Being able to manage those credentials and have a product that could help us with that would be nice to have. We've ended up using CyberArk WPM for this purpose. But it's not something that's prepackaged; we've had to do it ourselves.

I have been using this solution for five years.

I have no issues with stability. UiPath improves how the infrastructure works and how stable everything is. I haven't had many problems. There are a couple of quirks that different product levels will address or resolve, but it's documented pretty well on the support side.

Scalability is pretty good. We did scale. Our initial rollout was 65 machines within Orchestrator, and we have since gone to 360 with one Orchestrator and one tenant. It's pretty good—I don't have any complaints about the scalability.

When I need support, I need them to respond. I actually had an instance last week where Orchestrator was not performing well. There were a lot of locks on the database, and it was bringing the Orchestrator trigger down. 

I opened a ticket and marked the criticality level as high. There's only one above that, and I didn't get a response back for a few hours. 

I had to go back to my sales personnel and explain to them that it was unacceptable. There was a problem with support.

In that particular instance, it was pretty poor, but I hope they saw that it was a problem and are working to address it.

We used Microsoft Power Automate very briefly because it's just part of our Office 365 package. We've used it very sparingly. It was more of a means to an end than a plan. 

We're actually looking to use it with a UiPath automation that we've created because it's Microsoft-centric, and it'll work quicker and do what we need it to do without having to invest a lot of time in the development. It might just be a subset of what we do.

We're currently on-prem, but we're looking to change that. We're up for renewal in January and are already discussing that shift over to the cloud. We can utilize AI better if we shift to the cloud. 

I manage the infrastructure and the deployment of all the processes. I have a pretty solid background in infrastructure, so it seemed pretty straightforward.

We have a lot of departments within our organization that can do the implementations. But personally, I'd rather just do it myself and make sure it works.

We have an admin team that makes sure that the ROI is there before we even start.

The pricing is competitive. I like the solution's pricing structure. However, the development tools can have a better discount because we'd like to have more developers be able to do the work. 

In the long term, running the product and running the automation unattended, I completely understand the pricing structure there, but on the Studio side of it, UiPath can come down a little bit on the pricing.

The product is leading the way toward AI, and there's some onus to make sure that we stay current with what UiPath is doing. It's the other way around too, where they need to understand where we are and help support us and our program. It's a two-way street. They need to make sure we understand where they're going, and they need to understand where we are. 

Overall, I would rate the solution a seven out of ten. 

I would recommend making sure your process discovery is done correctly because no matter how many automations you can put in place if you don't have a good understanding of your processes, it's not going to do anybody any good. 

Process discovery and getting buy-in from management are key.

Our use case started with the financial sector. We are expanding it to the navy's other operational aspects, such as HR, legal, procurement, etc. 

UiPath's most valuable features are automation and document understanding. 

I want our relationship to be better because of the nature of what we do. 

I have been working with the solution for four to five years. 

The solution is very stable. 

UiPath is scalable. 

We work very closely with our UiPath representative. 

Positive

We used Microsoft Power Automate. UiPath suits our cloud environment better than Microsoft Power Automate. 

Deployment was complex because of our environment since we needed to get approvals. 

We work very closely with Deloitte. 

We had evaluated Automation Anywhere. 

Our business objectives for AI-powered automation are finding inefficiencies and improving efficiency and ROI. 

AI-powered automation has helped our organization to be more efficient and faster. It is working 24/7. 

UiPath has enhanced the accuracy of our operations. We were able to recoup funds that we previously knew didn't exist. It has boosted people's morale since they are not working on tedious tasks. 

We estimate that UiPath has saved the Navy about 156,000 hours. I rate it a ten out of ten. You need to understand the tool's processes. 

My use cases for UiPath include finance, HR, SAP, and technology. 

The tool's most valuable feature is RPA. 

UiPath should improve its licensing structure. 

I have been using the product since 2018. 

The selectors and modern UI are not stable yet. 

The product is scalable. 

The tool's support is good. 

Positive

The tool's deployment is straightforward. We started with contractors and built some POCs. We had a pilot to select the business criteria. 

UiPath's implementation team helped us with the deployment. 

The solution's pricing is a challenge. Every time I go to renew my contract, the prices increase. It is getting expensive. 

The business objectives we tried to achieve with UiPath include time savings and user satisfaction. 

Automation has freed up our employees' time. 

I rate the solution a nine out of ten. 

We use UiPath primarily for tracking purposes. We are a logistics provider and have external portals and websites. The tool aggregates information from these systems to our core application. 

We leverage the whole platform. The tool's most valuable features are unattended and attended robots. 

We have to change our account representative every year, which is frustrating. We have to re-explain our business every year. 

I have been using the product since 2020. 

UiPath is stable. 

The product is scalable. 

Support becomes frustrating when the team asks about the cloud and organizational details. 

Positive

Our implementation strategy involved choosing a small use case first, improving the value, and accelerating. 

Two to three partners helped us with the implementation. 

The product is worth its money. We have seen an ROI of 274 percent. 

UiPath is not cheap. 

We evaluated Automation Anywhere and Blue Prism. We chose UiPath because I was familiar with it, and the local representative didn't have a sales pitch tone. 

There is a gap in the marketplace for tracking specialized services. UiPath was the only way to achieve it quickly. 

AI-powered automation has fundamentally changed our organization. We have repurposed the hundreds of headcounts and enabled them to focus on more meaningful work. 

UiPath AI Center has grown and evolved from what it was. We are looking at more opportunities since the person who managed it has left the company. 

We are still trying to figure out AI's use in our operations. It brings in efficiency, but we are in the process of validating it. 

AI use has sped up our time to about 256,000 hours a year.

We have only started to use process mining.  

Our company deals with data analysis and we use the RPA to help with various functions related to data analysis and to keep our operations moving 24/7.

Since we've automated, we've received great results in improved performance and helped increase productivity. Our business has expanded and the solution has made customer service faster. We're also able to respond to various suppliers and stakeholders more efficiently. Whatever they require they can get in just the click of a button.

The biggest benefit so far has been the upward trajectory of our productivity. Our teams have become more efficient and productive. 

We're also saving on staff and allowing staff to work more remotely.

It's very easy to deploy and we can use it without any problems. It's easy to learn. We have various staff members using the product. It's easy to troubleshoot if you run into issues. The support team is very efficient.

It's just easy. It streamlines our activities very well. Before acquiring it, we had issues with data loss and record keeping. Now, it automates everything. It's efficient for tracking and acquiring whatever data you are using. 

It took us less than a month to automate everything. From there, it's picked up very well and has been super stable. there's no buffering. We have no problems. 

We use it for a diverse group of people who come from different departments. It can be used in customer service, bookkeeping, HR, et cetera. It works across diverse projects and staff. 

The automation saves time on various tasks. It used to be handled by a human workforce that had to handle repetitive or cumbersome tasks. Now, it can be done efficiently without even using humans. Now, we can run 24 hours a day. Even when shifts are over, the robots keep working.

We can enable end-to-end automation. It's enabled now. We're even thinking of implementing it further and acquiring more products. We want to use it as the core of our automation. We do have processes that are almost end-to-end. Three-quarters of them are almost fully automated. For example, ticketing. How we attend to our customers is very extensively automated using UiPath.

The user community is very efficient. They help us a lot. We can exchange notes. For example, we've used the community to figure out how to implement benchmarking in our company. We get very efficient notes on how to improve our systems.

It's helped minimize our on-premises footprint. It's on the cloud. For example, we can have more staff working remotely. When we had our entire team in the office, our production cost was very high. However, now that we've allowed remote work, we've saved money and found more efficiency.

Some of our staff have used our Academy courses. Some staff that are not so tech-savvy have taken advantage of the courses. It's improved the general knowledge of the platform and has made onboarding more efficient so that other users can learn more about how to benefit from this platform.

It's helped us with digital transformation. It's helped us move away from manual processes and away from analog systems. We're working to be more digitally efficient. 

It has helped free up employee time. They are now able to engage in other activities within the company. It's enabled them to complete their work and assigned responsibilities on time. It's likely freed up employee time by 50% to 60%.

From a value perspective, we have seen cost savings. Tasks that have traditionally taken a week take far less time. It helps save money on the organization's part as it all takes less time. We might have seen a cost saving on tasks of 42% to 50%.

It would be nice to have physical support, where UiPath can come to companies and do frequent visits for troubleshooting. It takes a while to respond back and forth when there's an issue. 

I've been using the solution for three years. 

The solution is stable unless we have a network problem or connectivity issues. 

We use it across the organization, and within different departments. We have 500 users, and 12 people using the solution on a daily basis. 

The scalability is good. It's easy to scale up.

Support is very friendly. They are amazing people. The time it takes to respond might be a day. When they do reach out they are super-efficient. 

Positive

We did not previously use a different solution. 

We are working with the latest version of the solution. 

From what I understand for IT, who deployed it, it's not hard to maintain the solution. 

Our IT dealt with the vendor during the initial setup.

We have witnessed an ROI since the production costs have gone down while the productivity has risen overall. Everything across operations is streamlined and staff are working more efficiently.

For small users and startups, the price is a bit high. However, it does give good value for money. For established organizations, it's reasonable. 

We did evaluate other solutions, however, we found UiPath very popular and heard good things from people who used it. 

We are not currently using the tools' AI functionality. We're just considering adopting it. We're not there yet. 

I'd recommend the solution. It helps you realize your automation journey. It's good to get some training or some general knowledge about the product so that you can use it without delay.

I would rate the solution nine out of ten. It's one of the most popular options on the market. It's adaptable across departments, from product to service, to finance - everything. It can be used across the board. 

The way I'm using UiPath is to create workflows related to financial services. I work for a company called Cedar Financial here in Pakistan. The workflows are related to our data statements, clients' financial documents, and the like. It mostly involves Document Understanding and creating workflows to generate reports. My use cases are restricted to UiPath Studio, where I use the Activities to create workflows and automate some of my clients' work.

It's very cool to be able to create automations and reduce human effort. It really is a valuable and great tool to be working with. It has improved things immensely because our organization needs fewer human resources. In one department, 40 percent of the time has been freed up for other tasks. The work the bots do is more efficient and reliable. UiPath has reduced human error, which has had great effects: better results and better revenue. It has saved us about 40 percent of our costs.

Another important benefit is that UiPath enables you to implement end-to-end automation. Humans don't have to do repetitive, boring tasks.

The most valuable feature is its screen recording capability, where you tell it what the workflow should do, and it then automatically creates Activities for you.

It's easy to build automations with UiPath help. I have also been a Python developer, and there you need to do hard coding to create an automation. But when you're dealing with UiPath Studio, you have all the modules. You just need to know what to do and which Activities you can use. You get everything right, and the automation is ready for you. You don't need to do hard coding.

And UiPath's user community has been great for me. Every time I'm stuck somewhere, there's always a forum to ask questions and share my knowledge as well. There have been a few main developers, like Michael Jensen and a few others, whom I follow and really admire their work.

They need to keep fixing the bugs and improving the tool. For example, if an Excel file is running and I'm doing an automation on that Excel file, it doesn't complete. There are some bugs, and fixes and improvements are required.

The stability is good.

It's scalable.

Previously, I used Python and its multiple libraries and frameworks to do automation with Selenium and Beautiful Soup. We switched to UiPath because you don't need to do hard coding with it. You have more functionality. You just need to know what to do and keep on importing those activities. Create the workflow, and the automation is almost done.

UiPath is always a good investment.

I have tried Microsoft Power Automate, but UiPath has a lot of Activities and is easy to use.

The UiPath Academy is where everyone starts. I started there and took courses such as the RPA Developer Foundation course, and I still take courses from the Academy. It's very beneficial.

When you have RPA developers, they sometimes require IT support. The application team is also important in this.

The time it takes to implement a solution with UiPath depends on the problem and the workflow. Some might take 30 days, while others might take just one day. It does require some maintenance at times. There may be updates, or an error might appear. We have to provide support as well.

From a company point of view, it didn't take long to identify how beneficial UiPath could be. Every industry these days needs automation tools. If an employee generates the same report every single day, we can build a robot to do that.

It's a good and handy tool to use. Try it, and it will help you greatly boost your business. And your employees will be happy as well when their time is saved. Go for it.

I work in the financial sector, so my organization mostly used UiPath for disputes, fraud, and chargebacks. My organization had a pretty straightforward use for the tool as it had rule-based manual processes that required automation; otherwise, the organization had to hire temps for manual tasks. My organization used UiPath primarily for fraud and dispute bots, and chargebacks.

I found UiPath nicer than other RPA tools. I like that its enterprise version is pretty user-friendly, plus my overall experience with other components, such as UiPath Orchestrator, was pretty good.

I also found the tool's basic features, such as extracting values from Excel or PDF files and logging into applications, pretty decent compared to other tools. I haven't explored the OCI feature of UiPath that much, so I'm unable to give feedback on how good it is.

Overall, UiPath was easy to use, and building automation via UiPath was easy, with no blocks or restrictions from an application point of view, except inside a Citrix environment.

The tool enabled the organization to implement end-to-end automation. However, it was just a POC, and later on, the team didn't carry it out because the complexity was too high, not because of UiPath, but because of security reasons. The POC went well, but a closer look at the complexity made the team decide it wasn't a good business case.

As a user, I was pretty satisfied with UiPath.

The tool helped minimize the on-premises footprint, which was important because my organization wanted to go digital and had a target.

The team recommended UiPath Academy courses to some of the newly hired process analysts, particularly the UiPath basic course, but primarily, the developers already had advanced UiPath training.

In some cases, UiPath helped speed up digital transformation; in others, it slowed it. Sometimes manual handling was quicker than the bot because for some legacy applications the organization was using, you had to intentionally put some delays, for example, when pages take time to load.

UiPath also helped reduce human error and increase accuracy. My team didn't encounter any production incidents, but in some cases, when other applications or trusted applications, such as mail services, came in, sometimes the bot clicked the button, but still, the mail wasn't sent. The application was supposed to send an email to the client, but the mail didn't go through, though I cannot blame it on the bot, as it had something to do with the other application or service and not UiPath.

UiPath also helped free up employee time. The team calculated the OMDA for each business unit so each unit could focus on a more critical task, for example, where employees can be more innovative. The reflected hours were decreased by up to fifty hours due to bot usage, but it still depends on the business case. A small bot could save up to twenty to twenty-five hours, and in some cases, a bot can save up to one hundred fifty hours.

Initially, UiPath didn't help my organization save on cost, but in the long run, it did.

My organization hardly faced any issues with UiPath, except for a policy issue, mainly when my organization had to do automation inside a Citrix environment. Before that, the organization had to install another component from UiPath inside the Citrix environment separately. The team couldn't find the selectors it was trying to work with until it installed a component, which may be considered an area for improvement.

There are also many security protocols in the organization, and the team also worked with PCI bots. Sometimes, there was a block if the application didn't have the latest upgrade. There was a security block because, manually, people still worked with the older versions, but the bot wanted the latest upgrade from the application, so in some cases, there was a delay or failure, or the bot got killed. It was a mixed bag, so I cannot say it was one hundred percent successful, which is another area for improvement.

In the future, I would prefer UiPath to have built-in AI activities that an organization can quickly adopt, so you won't have to go to a third party dedicated to working with building AI components.

I worked with UiPath for two or three years until the start of this year, but now I've switched to another technology, such as DevOps.

In terms of UiPath technical support, A dedicated person attends to my organization's needs. You can email that POC, for example, when you need to register a license or device, and the response time is usually one to two days.

My rating for UiPath technical support is seven out of ten. The speed of response could be faster, and it would be better if support were more interactive, where the team could reach out to my organization monthly to check if it needed help or had some struggles with the solution.

Neutral

Before UiPath, I used Blue Prism. I found that UiPath was more user-friendly than Blue Prism, as even non-technical users can use it through the drag-and-drop functionality. UiPath also has a more enterprise approach. The UiPath Academy was also free, which helped a lot of beginners.

My organization had a COE deployment where the COE team was responsible for installing UiPath. My team also builds local robots from some of the ad hoc requests, so my team does the deployment for that.

We've seen ROI from some of the UiPath bots. Still, it was quite a journey because, at first, there were many apprehensions within the organization and the teams, primarily about backups, and nobody understood that robots could be a piece of software and not a physical type of robot. It took over two years to establish trust, and from there on, it was comparatively easy.

We found the pricing for UiPath reasonable. We compared it with Blue Prism and Automation Anywhere, and based on features and pricing, UiPath stood out.

We evaluated Automation Anywhere and Blue Prism, but Automation Anywhere had many limitations compared to UiPath. Blue Prism, on the other hand, was expensive, so we settled for UiPath.

If I remember correctly, the version of UiPath I last used was the 2020 version.

I used the UiPath User Community sparingly. I logged in to see what other users were saying, and that was it.

My organization didn't use the tool's AI functionality for automation as it was still experimenting with chatbots, so with a chatbot, RPA, and handshake, my team didn't go that far.

In the organization, UiPath was deployed on-premises.

My rating for UiPath is eight out of ten.

I'm a UiPath customer. It's a tool used in my organization.

We use multiple types of applications, including SAP. I work on contract documents with UiPath mostly. I work with different clients in different companies. We use the solution to automate processes. It helps by reading contract documents and updating details in SAP applications. 

We use a lot of document understanding. It reads the documents for us. I had a document understanding from UiPAth about two years ago. They helped us understand how it would work. With it, we were able to build a solution for invoices and purchase orders.

I like that we can work with different types of classifications. Whenever you classify a document using an ML model, there is a license associated with it. However, the intelligent classifier doesn't consume any of the licenses unless there is a specific amount of usage on the respective document. We process around a thousand documents per day and the classification is free. It helped us process all of these documents. We were able to train our ML models easily. 

Building automation with UiPath is very easy compared to others. The UI is easy. There's a community forum where you can request help. They also have a marketplace to help you find customized solutions. 

Previously, a turnaround time for a particular process was two to three days. Once we automate the process, we can handle the process in three hours. The turnaround times have improved a lot. We've drastically reduced our turnaround time on each transaction we handle. That's reduced our costs by quite a lot. That said, I don't have an exact figure off the top of my head. 

The user community and forums are great. They are really impressive. When I started in RPA, it was difficult to find help or to help others. The forum gives us the platform we need to help each other and source solutions to problems. It's now easy to find answers. It helps a lot. 

We use the AI functionality. I've used it for 1.5 years. It offers good functionality. However, you need to have a good understanding of how to use the resource effectively. 

We've achieved 80% to 90% now using AI.

We can automate more processes now. We need to do a proper assessment first to see what we can get from AI. However, there's functionality beyond document understanding. That said, finding the right use cases can be difficult.

We've sped up digital transformation and the cost surrounding it. It also wasn't expensive to do so. We can go ahead with minimal cost. We just need to align the solution with the right resources.

It's reduced human error. We have the functionality to capture business exceptions. If we need human confirmation, it will get sent to the action center. However, by automating, we've reduced the need for humans. We've reduced human error by 20% to 30%. The bot will capture data in areas where in the past humans may have made mistakes.

The bot has freed up employee time. We do have attended automation. If there are tasks needed for humans, we've created the process in such a way that they can do these tasks and then spend the rest of their time on other activities. It's likely freed up human time by 10% or more. We'd only work on processes where there is a minimum of 10% reduction in human time. 

There are a few bugs and a few things on the technical side where certain features are not available.

There are some functionality limitations on UiPath that we could have access to on different platforms.

If we have to move the model to production, we have to download it and upload it again.  

I've used the solution for seven years. 

The solution is stable as long as you maintain it in a proper way. You need an admin and support team to take care of performance. 

We work mostly with enterprise-level organizations. 

The solution is scalable. 

Technical support is good. If I have questions, they help me. However, I've had colleagues who have raised tickets and had trouble resolving issues. I personally have never had issues. 

Positive

We did not use other solution other than UiPath. However, I have done some small POCs in others. I've used Automation Anywhere, for example. There are different commands in AA and a few different features, however, they are both accurate and efficient.

I've set up the solution. The deployment takes a few hours. There may be software and hardware requirements If everything is there, it might take one or two days to get everything up and running. 

You may need to maintain your production servers after setup to make sure the bots keep running. We might have other weekly or monthly maintenance tasks to ensure everything is performing as expected. 

The solution is growing in price. It's getting to be too expensive. While I like the solutions they are providing, they need to balance the cost so that they can stay competitive in the market. 

I'm a customer.

I would recommend the solution, however, new users need to be mindful of the cost. If they have the budget, they should go with UiPath. 

I'd rate the solution nine out of ten. 

We use UiPath for robot authentication. We primarily use the software for accounting, particularly in our financial department, where we place some details from the client site, put them on a particular website, download the details, and then send those to a specific client.

I work for a big organization with many team members who access UiPath. On the client side, mostly enterprise clients, UiPath also has many users.

We've seen many benefits from UiPath, particularly from the client side.

The first benefit is manpower reduction, or reducing the number of people required to do the work.

Another benefit of UiPath is the reduction of errors. Sometimes, you'll notice errors from human intervention, but when the work is done via UiPath, you won't see any errors, so the solution has improved the success rate.

What I like most about UiPath is that it significantly reduced the amount of human intervention, which means that what usually takes people to do in ten to fifteen minutes would only take the robot one to two minutes.

I also like that UiPath runs 24/7.

I find the ease of building automation in UiPath valuable. It's easier to do that in UiPath versus other platforms, such as Blue Prism and Automation Anywhere. My organization has a lot of activities and needs to give specific details and accesses, and I found that UiPath works in the final product.

UiPath enables my organization to implement end-to-end automation. Sometimes, it's required for the user interface, but implementing end-to-end automation still depends on the product and agenda.

The solution helped minimize the on-premises footprint of my organization, mainly because it allows you to do a significant amount of work remotely, so UiPath is the best way to minimize your on-premises footprint.

My team has utilized UiPath Academy, precisely the basic course, then the development course, and then the advanced certification. You have to start with the basic course that shows you how the platform works, then move on to the development course, and then the advanced course or certification.

What I like best about UiPath Academy courses is that you see several maintenance scenarios you don't get to observe daily. You'll see perfect examples of different scenarios in the videos plus the instructor has a good teaching style, so my team was able to understand the lessons easily.

I also found that UiPath has helped in significantly reducing the cost of digital transformation.

In terms of reducing human error, UiPath has helped decrease it by twelve to fifteen percent. Sometimes, humans working for five to ten hours become tired, while the robot can work twenty-four by seven without getting tired, complete the work on time, and ensure that all details it encodes are correct.

Because of UiPath, my organization doesn't need so many people, but you still need to manage the robot, monitor it, and ensure that reporting works fine. It's not like my team has to do another project after utilizing UiPath. Still, the solution requires managing routers, which now requires one person with UiPath versus ten people without UiPath, so that's one example of what the solution has helped reduce. UiPath helped free up about thirty percent of employee time.

I like the most recent update that was completed for UiPath because it helped solve the clustering case, and then the modern authentication is good.

What needs some improvement in UiPath is its Document Understanding functionality. It should be simplified because, right now, it's a little complicated to use, as you have to give it data or details, so in the future, I hope that could be improved.

I have been using UiPath for more than four years now.

UiPath is a stable solution.

Currently, we find UiPath scalable, but we still need to observe and monitor it for an extended period to check its scalability.

We have not had any issues with UiPath technical support. They've helped us a lot and have provided a lot of input, and we are satisfied with how they've handled different types of issues.

Our rating for them would be seven out of ten.

Neutral

I've used Blue Prism and Automation Anywhere.

In my organization, my team previously used Excel Automation, which means the team uses scripts and macros to automate tasks. However, there was a lot of limitation, while in UiPath, there was none, so my organization switched to UiPath.

Deploying UiPath wasn't as complex. My organization has a lot of members who can access everything. There wasn't any issue with deploying the solution.

At the moment, I haven't seen ROI from UiPath, but maybe in the future, I will.

I find UiPath a reasonably priced solution.

My organization currently doesn't use UiPath to automate processes that deal with good causes, but there is a possibility in the future.

The organization I belong to has not implemented the AI functionality of UiPath in its automation program.

UiPath is currently deployed on-premises, but the team is considering moving it to the cloud.

Sometimes, the solution requires maintenance, specifically on the server side, as that runs 24/7, so you need to integrate and do some checks to maintain UiPath.

I recommend UiPath versus Blue Prism and Automation Anywhere. If you are using other platforms, I suggest moving to UiPath.

My rating for UiPath as a solution is eight out of ten.

My organization is not a UiPath customer. My organization is an integrator that creates the robots and recommends UiPath to businesses.

We use a feature called Document Understanding to extract data from invoices and generate reports. It uses the invoice number, amount, line amount, description, addresses, remit address, and other fields. This is the current project I'm working on. I'm using all the features available in UiPath to train the invoices to identify all the fields. Then, I deploy the training, create a pipeline, and use that ML skill in my coding while developing a project.

We are doing this for our team talent payments team. They usually receive different invoices from vendors for various reasons. My company currently has 700 vendors listed. These vendors send invoices for their services, and the talent payment team used to fetch and extract the data manually before we started working on this project. Whenever they received an invoice, they would open it and write down the data.

We have now completed phase one of the project and are in phase two. For this process, the bot will receive all the invoices and extract all the data needed by the team. We will then create a consolidated report in Excel for each vendor and present it to the talent team. This automation saves the talent team time. In addition, I have used email automation, Excel automation, API calls, and UI automation in this project.

We deploy UiPath on-premises, cloud, and hybrid environments depending on the organization's requirements.

Building automation using UiPath is really easy. Studio is a drag-and-drop environment with different palettes, search options, and simple properties, inputs, and outputs. It doesn't take much effort to develop a workflow in UiPath, even complex ones. UiPath also has recorders, so we can perform our actions and start recording before we perform them. UiPath will then develop the workflow for us based on our screen actions.

UiPath enables us to implement end-to-end automation, which is important to me from an analytics perspective. It makes it easier for us to provide solutions to businesses, regardless of their requirements. With UiPath, we can keep manual interaction to a minimum, from providing input to getting output. UiPath apps and interactions also make it easier to automate processes. In the past, people would develop scripts to automate tasks, but they had to keep in mind that there would still be some manual work involved, such as preparing an input file. With UiPath, we can minimize this manual intervention and prerequisites. This is a significant advantage.

Everyone on our team uses the Academy Courses when they start using UiPath, and whenever a new feature is added, we search the course list for the updated courses. The biggest benefit is being able to learn UiPath directly from the developers, rather than from a third party. When we learn from a third party, they have to learn UiPath first, and then try to explain it to us based on their own understanding. But when we learn from UiPath, it's like a personal experience, because they developed the product and know how it's supposed to be used. The other great thing about the Academy is that it's very interactive, with question-and-answer sections and plenty of resources. For example, they provide input files so we can try out new features. All in all, the Academy makes it really easy to learn UiPath. We just have to take the startup course, and they explain everything through videos, interactive sections, questions, tests, and data flows.

UiPath helps speed up and reduce the cost of our digital transformation.

It also helps reduce human errors in the normal processes that we develop.

UiPath has freed up our employee time. For example, in the onboarding and interview processes, our organization may have many people applying on any given day. Sorting through applications was done manually, but with UiPath, the process has been significantly sped up. UiPath now performs all of the tasks, such as getting candidate details and making consolidation reports for the hiring team. Overall, UiPath has saved us a lot of time and effort, and it has been a great return on investment.

The most valuable feature is the document understanding feature of this current project, which is better than ABBYY FlexiCapture or Automation Anywhere. It can learn on its own, given enough instructions and data. With training, we can actually train it to recognize the specific fields on invoices that we want. For example, UiPath can still provide information from a few of the invoice fields without training, such as the invoice number and date, which are present on every invoice. However, some vendors have specific fields on their invoices, such as the candidate name, job location, or start date, which we can train UiPath to recognize. This gives us the ability to train UiPath beyond the common things, if we are looking for any specific information or if we want to personalize it for a vendor. We are then able to use this trained model in our code, which is very helpful.

I also like the Excel automation feature. UiPath has recently updated the Excel activities package, which gives us more options with a more modern look and feel.

I find the features UiPath provides to be excellent, but the documentation is difficult to maintain. I have noticed that it can be difficult to find information on some features in the UiPath documentation portal. The document portal needs to be kept more up-to-date. UiPath will release the new feature, but the document portal will still have the older version information. The documentation portal could be easier to navigate if it were redesigned to make it easier to find information about a particular feature. It would be great if the portal were updated as soon as new features are released.

I have been using UiPath for almost three years.

We have occasionally observed some abnormalities, but we have not yet found the cause. For one of the processes, we are running macros and triggering them with UiPath. These macros can take ten to eleven hours to run. Sometimes, UiPath stops while a macro is still running. Once the macro is completed, UiPath is supposed to perform another task, but the macro takes so long to run that this does not happen. I believe this is a problem with our program, as it is taking too long to complete. These kinds of delays can occur, and that is understandable.

There are many areas where support can improve. However, it is not that bad. In terms of sticking to schedules, they are available quickly and listen to all of the problems. Sometimes, we have hit roadblocks because the people assigned to solve a particular support ticket did not have any idea about the feature. This has caused problems for us, as we have had to spend time filling in another person who actually had the knowledge about that feature. We have run into this problem a few times. 

Neutral

Our organization previously used Automation Anywhere, a script-based RPA tool. The fact that we moved to UiPath suggests that we wanted to change products for a reason. We must have heard that UiPath is better than Automation Anywhere in some way, which is why we made the switch.

We have seen a good return on investment.

I would rate UiPath seven out of ten. UiPath has a lot of features they are working on but they take a long time to enter production.

Maintenance for UiPath is minimal. Small things such as changing the passwords because of the password rotation policy. We maintain our bots through VMs that run on AWS.

I recommend UiPath because it is a low-code/no-code solution that can be used by non-technical people. The Academy courses, which train users specifically on how to use the tool, make it easy to develop and automate processes. UiPath also offers a community version that includes most of the features of the paid version. Earlier in my career, I learned to use Blue Prism, which is a closed-source solution that only had basic courses available in its academy. It was difficult to use compared to UiPath, and it was hard to get any information on any forum or from its academy on how to use the tool and update it. In terms of learning, use, and understanding, UiPath is much easier than other solutions.