UiPath Platform Reviews

The way I'm using UiPath is to create workflows related to financial services. I work for a company called Cedar Financial here in Pakistan. The workflows are related to our data statements, clients' financial documents, and the like. It mostly involves Document Understanding and creating workflows to generate reports. My use cases are restricted to UiPath Studio, where I use the Activities to create workflows and automate some of my clients' work.

It's very cool to be able to create automations and reduce human effort. It really is a valuable and great tool to be working with. It has improved things immensely because our organization needs fewer human resources. In one department, 40 percent of the time has been freed up for other tasks. The work the bots do is more efficient and reliable. UiPath has reduced human error, which has had great effects: better results and better revenue. It has saved us about 40 percent of our costs.

Another important benefit is that UiPath enables you to implement end-to-end automation. Humans don't have to do repetitive, boring tasks.

The most valuable feature is its screen recording capability, where you tell it what the workflow should do, and it then automatically creates Activities for you.

It's easy to build automations with UiPath help. I have also been a Python developer, and there you need to do hard coding to create an automation. But when you're dealing with UiPath Studio, you have all the modules. You just need to know what to do and which Activities you can use. You get everything right, and the automation is ready for you. You don't need to do hard coding.

And UiPath's user community has been great for me. Every time I'm stuck somewhere, there's always a forum to ask questions and share my knowledge as well. There have been a few main developers, like Michael Jensen and a few others, whom I follow and really admire their work.

They need to keep fixing the bugs and improving the tool. For example, if an Excel file is running and I'm doing an automation on that Excel file, it doesn't complete. There are some bugs, and fixes and improvements are required.

The stability is good.

It's scalable.

Previously, I used Python and its multiple libraries and frameworks to do automation with Selenium and Beautiful Soup. We switched to UiPath because you don't need to do hard coding with it. You have more functionality. You just need to know what to do and keep on importing those activities. Create the workflow, and the automation is almost done.

UiPath is always a good investment.

I have tried Microsoft Power Automate, but UiPath has a lot of Activities and is easy to use.

The UiPath Academy is where everyone starts. I started there and took courses such as the RPA Developer Foundation course, and I still take courses from the Academy. It's very beneficial.

When you have RPA developers, they sometimes require IT support. The application team is also important in this.

The time it takes to implement a solution with UiPath depends on the problem and the workflow. Some might take 30 days, while others might take just one day. It does require some maintenance at times. There may be updates, or an error might appear. We have to provide support as well.

From a company point of view, it didn't take long to identify how beneficial UiPath could be. Every industry these days needs automation tools. If an employee generates the same report every single day, we can build a robot to do that.

It's a good and handy tool to use. Try it, and it will help you greatly boost your business. And your employees will be happy as well when their time is saved. Go for it.

I work in the financial sector, so my organization mostly used UiPath for disputes, fraud, and chargebacks. My organization had a pretty straightforward use for the tool as it had rule-based manual processes that required automation; otherwise, the organization had to hire temps for manual tasks. My organization used UiPath primarily for fraud and dispute bots, and chargebacks.

I found UiPath nicer than other RPA tools. I like that its enterprise version is pretty user-friendly, plus my overall experience with other components, such as UiPath Orchestrator, was pretty good.

I also found the tool's basic features, such as extracting values from Excel or PDF files and logging into applications, pretty decent compared to other tools. I haven't explored the OCI feature of UiPath that much, so I'm unable to give feedback on how good it is.

Overall, UiPath was easy to use, and building automation via UiPath was easy, with no blocks or restrictions from an application point of view, except inside a Citrix environment.

The tool enabled the organization to implement end-to-end automation. However, it was just a POC, and later on, the team didn't carry it out because the complexity was too high, not because of UiPath, but because of security reasons. The POC went well, but a closer look at the complexity made the team decide it wasn't a good business case.

As a user, I was pretty satisfied with UiPath.

The tool helped minimize the on-premises footprint, which was important because my organization wanted to go digital and had a target.

The team recommended UiPath Academy courses to some of the newly hired process analysts, particularly the UiPath basic course, but primarily, the developers already had advanced UiPath training.

In some cases, UiPath helped speed up digital transformation; in others, it slowed it. Sometimes manual handling was quicker than the bot because for some legacy applications the organization was using, you had to intentionally put some delays, for example, when pages take time to load.

UiPath also helped reduce human error and increase accuracy. My team didn't encounter any production incidents, but in some cases, when other applications or trusted applications, such as mail services, came in, sometimes the bot clicked the button, but still, the mail wasn't sent. The application was supposed to send an email to the client, but the mail didn't go through, though I cannot blame it on the bot, as it had something to do with the other application or service and not UiPath.

UiPath also helped free up employee time. The team calculated the OMDA for each business unit so each unit could focus on a more critical task, for example, where employees can be more innovative. The reflected hours were decreased by up to fifty hours due to bot usage, but it still depends on the business case. A small bot could save up to twenty to twenty-five hours, and in some cases, a bot can save up to one hundred fifty hours.

Initially, UiPath didn't help my organization save on cost, but in the long run, it did.

My organization hardly faced any issues with UiPath, except for a policy issue, mainly when my organization had to do automation inside a Citrix environment. Before that, the organization had to install another component from UiPath inside the Citrix environment separately. The team couldn't find the selectors it was trying to work with until it installed a component, which may be considered an area for improvement.

There are also many security protocols in the organization, and the team also worked with PCI bots. Sometimes, there was a block if the application didn't have the latest upgrade. There was a security block because, manually, people still worked with the older versions, but the bot wanted the latest upgrade from the application, so in some cases, there was a delay or failure, or the bot got killed. It was a mixed bag, so I cannot say it was one hundred percent successful, which is another area for improvement.

In the future, I would prefer UiPath to have built-in AI activities that an organization can quickly adopt, so you won't have to go to a third party dedicated to working with building AI components.

I worked with UiPath for two or three years until the start of this year, but now I've switched to another technology, such as DevOps.

In terms of UiPath technical support, A dedicated person attends to my organization's needs. You can email that POC, for example, when you need to register a license or device, and the response time is usually one to two days.

My rating for UiPath technical support is seven out of ten. The speed of response could be faster, and it would be better if support were more interactive, where the team could reach out to my organization monthly to check if it needed help or had some struggles with the solution.

Neutral

Before UiPath, I used Blue Prism. I found that UiPath was more user-friendly than Blue Prism, as even non-technical users can use it through the drag-and-drop functionality. UiPath also has a more enterprise approach. The UiPath Academy was also free, which helped a lot of beginners.

My organization had a COE deployment where the COE team was responsible for installing UiPath. My team also builds local robots from some of the ad hoc requests, so my team does the deployment for that.

We've seen ROI from some of the UiPath bots. Still, it was quite a journey because, at first, there were many apprehensions within the organization and the teams, primarily about backups, and nobody understood that robots could be a piece of software and not a physical type of robot. It took over two years to establish trust, and from there on, it was comparatively easy.

We found the pricing for UiPath reasonable. We compared it with Blue Prism and Automation Anywhere, and based on features and pricing, UiPath stood out.

We evaluated Automation Anywhere and Blue Prism, but Automation Anywhere had many limitations compared to UiPath. Blue Prism, on the other hand, was expensive, so we settled for UiPath.

If I remember correctly, the version of UiPath I last used was the 2020 version.

I used the UiPath User Community sparingly. I logged in to see what other users were saying, and that was it.

My organization didn't use the tool's AI functionality for automation as it was still experimenting with chatbots, so with a chatbot, RPA, and handshake, my team didn't go that far.

In the organization, UiPath was deployed on-premises.

My rating for UiPath is eight out of ten.

I'm a UiPath customer. It's a tool used in my organization.

We use UiPath for invoice processing and PDF extraction.

Building automation using UiPath is extremely easy. Everything required is available online.

UiPath enables us to implement end-to-end automation, which is the most important aspect for us.

The UiPath User Community is strong.

UiPath has helped us to minimize our on-premises footprint. We are using an on-premises orchestrator and working in the financial services industry, where we have to process 30,000 invoices per day. This would normally require a lot of manpower, but with UiPath, we are able to do it with only five bots.

We use the UiPath Academy courses and my team recently received the AI certification.

We use the AI functionality in UiPath to help automate more processes overall. 

UiPath helps speed up our digital transformation.

It has helped reduce human error a lot.

UiPath has helped free up our staff time by automating the manual work and saving our resources. 

The Orchestrator feature is the most valuable of all the automation solutions I have used, including OpenBots, Robocorp, and Microsoft Power Automate. It is essential for managing all of the processes in UiPath.

The UiPath Academy Orchestrator training needs to be updated to reflect the recent changes.

I have been using UiPath for one and a half years.

UiPath is stable.

UiPath is scalable.

The price for UiPath is on the higher end.

I would rate UiPath ten out of ten. I have used five other automation solutions and UiPath is the best.

No maintenance is required.

The development, scalability, and reliability of UiPath are the best, and I recommend the solution 100 percent.  

The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.

UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.

We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.

Support should be improved.

I have been using the solution for four years.

The tool has 100% stability.

I rate the solution's scalability a nine and a half out of ten.

We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.

I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.

The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.

The solution does not require much maintenance. It is a stable platform.

UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.

We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.

It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.

The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.

If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.

We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.

The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.

We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.

UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.

Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.

Overall, I rate the solution a nine and a half out of ten.

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

I have been using UiPath for 15 years.

The technical support is excellent and responds quickly.

Positive

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.

I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production.

UiPath helped us realize some cost savings by eliminating several FTEs. 
UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

I have used UiPath for eight years. 

I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

Neutral

My firm uses two or three tools, but most of our bots in production use UiPath. 

I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

I rate UiPath eight out of 10. 

UiPath is a robotic process automation tool used for large-scale end-to-end automation. It provides solutions for businesses to automate routine office activities.

It is easy to implement building automation with UiPath. This solution provides two million automation processes, which is a higher number compared to any other automation solution.

The app enables us to implement end-to-end automation for accelerated business exchange and the robots are used to translate the strategies into the task.

The user community of UiPath offers an environment filled with information for us to work with.

UiPath can help reduce automation costs by 80 to 90 percent compared to other software solutions. Additionally, UiPath offers time-saving benefits compared to other industry-presented software.

We utilize UiPath Academy courses to assist our organization in sales, banking, systems, and trade execution.

AI has helped us automate processes by using machine learning and complex algorithms to analyze certain data, and we can develop a business knowledge base by formulating predictions based on data. 

UiPath has significantly reduced costs and time consumption compared to other automation tools like Blue Prism, which is a Microsoft tool that I have also used. UiPath offers unique features that Blue Prism does not provide. Although Blue Prism may reduce costs by 70 to 80 percent, UiPath's cost reduction capabilities are also noteworthy, with reductions of up to 70 to 80 percent reported in industries and organizations that use it.

UiPath has minimized the occurrence of human error as opposed to machines that do not make mistakes.

UiPath has saved our employees a lot of time and our organization a lot of money.

UiPath offers features that are not available in other automation solutions, such as Blue Prism. Unlike Blue Prism, UiPath provides recorded playback, advanced scripting options, high security, and awareness. Additionally, UiPath offers 24/7 support through chat, providing solutions to any problems we may be facing.

The user-friendly interface allows users to visually plan and design various automation processes through it.

The support provided by UiPath could be improved. It would be beneficial to have a more effective forum where users can ask questions and receive precise responses to their concerns.

I have been using UiPath for eight months.

UiPath is stable.

UiPath is scalable.

The technical support can be slow at times but the issues are always resolved.

Positive

I previously used Blue Prism. If we consider a key feature that UiPath has over Blue Prism, it would be cost savings. UiPath has the ability to save up to 30 percent of the organization's costs, while also increasing speed compared to Blue Prism. It can be said that UiPath is much more efficient than Blue Prism, saving a significant amount of time for the user.

I give UiPath a ten out of ten.

UiPath is deployed in the cloud and consists of a server-side and client-side. Developers communicate with UiPath directly through a browser. Additionally, UiPath has agent support that allows the service to search all currently available data on the device before it is moved to SQL Server.

The solution is maintained by UiPath in the cloud but it is slow.

We provide a lot of financial services. Its use cases are specifically in banking. There is a lot of Excel transformation where we are moving data from Excel into in-house applications. That's probably about 80% use of it.

We are using UiPath to automate processes that deal with a good cause. We run a lot of charity work, and there is a bit of work going on there to automate the operational aspects of running these charitable causes and things like that.

We have not yet used its AI functionality in our automation program, but we would love to.

We started with nothing. We now have about 150 attended automations going with another 80 attended robots effectively. So, we've had quite a growth in automation capabilities in terms of its impact on the organization.

The ease of use of Studio is valuable. In terms of features, Excel Application Scope, web automation suite of products, and screen scraping are the features I use the most.

Excel Application Scope allows you to use Excel pretty easily and graph data from there, and then you can transform it within Studio and make any changes you need to do. You can then either write it back to another Excel file, or you can read the table within Studio and write it directly to a web-based application.

We have used screen scraping a lot. If you have a web application inside Chrome, you can go to Chrome, and it can grab all the data from there. You can put it into a data table in Studio, make any changes or transformations needed, and then write it back to whatever application you want it to go to.

We gain a huge value from the user community. I'm always running into problems, and I have been going to the UiPath forums to get answers to my questions. Usually, if I have a question, someone else would have already asked it, and I can get great info and insight from there. So, the community is a very important part of the development experience.

We have used UiPath Academy courses. We recommend our citizen developers to use UiPath Academy. I've used it on and off for things I don't quite understand, and people also use it to get RPA certified with UiPath. It's another great value service that UiPath offers. There is the ease of use of videos and the breadth of knowledge. There is also the applicability of the examples to everyday problems. I definitely know people who've been able to automate processes that are more complex with the help of UiPath Academy.

Our challenge with UiPath is getting the infrastructure assets up to speed, particularly on the Orchestrator side. However, I just now came from a demo for UiPath Web, and it seems to be to enable serverless robots, which would definitely be a lower barrier to entry. 

Our pain point is just on the infrastructure side and getting the assets coming up to speed. It's a big bank problem. We have a very large IT organization, which is not always aligned with the needs of teams like ours.

I've used UiPath for about two and a half years.

The product is great. It's very stable. It's reliable. We trust it with a lot of different and very important automations. If UiPath wasn't stable, it would introduce quite significant operational risks to the firm.

Its scalability is good. It could be better, but that goes back to my pain point on our struggles with infrastructure. That has been challenging. If we could get a better handle on our infrastructure, then scalability would be a bit higher, but overall, it's a very scalable product.

I would evaluate them very highly. I work with their technical support every time our technical account managers can't get something done. They're very confident and well-versed in what they do, and they always find a solution to our problem.

Positive

The only RPA tool I've ever worked with is UiPath. Some people used Blue Prism at work, but I never used Blue Prism. They're not using Blue Prism anymore. They switched because of better capabilities. UiPath is just a better tool all around. 

I wasn't in the decision-making process, but I know they tried to do a proof of concept. The Blue Prism team was supposed to do automation of some sort, and the UiPath team was also supposed to do it. The UiPath team did it in six hours and the Blue Prism team didn't do it in two weeks. The ease of use of the Studio product really drives home UiPath's capabilities.

It was complex, but it was straightforward with the help of account managers. We have two technical account managers with UiPath who are very resourceful and well-suited to working with us and helping us accomplish what we need to do.

Our implementation strategy was a citizen development framework. It involved getting the Orchestrator set up and then empowering people within the firm to start automating their various roles or tasks. We still have the citizen development framework, but we're also moving to unattended automations from our RPA developers.

We did it on our own with the help of our account managers.

I don't have any metrics yet, but we're at breakeven in terms of ROI. That's just in terms of monetary figures. In terms of general error reduction and things like that, we have seen quite an ROI.

Its pricing seems reasonable. I know we've been able to get a good amount of value in a few years. Our breakeven was only in year two. So, we're approaching breakeven in our licensing program. It's not a cheap product by any means, but the value that can be returned on an ROI basis is quite high.

To those evaluating such solutions, I would advise taking a good look at the capabilities of the solutions. The strength of UiPath is its capabilities in a number of key areas, whereas some specialized players in the industry might be really good at one specific thing. For scalability, you want to have a wider operating area that something like UiPath can accomplish, rather than a more specialized player.

I would rate it a 9 out of 10. It's a fantastic tool that does what you need it to do. It's great for automating a wide variety of things. Ease of use is there in the various products. Any concerns I would have about having a lower barrier entry seem to be acknowledged by the product managers in the demo that I just now had with UiPath Web. So, in that regard, it's a very accessible and functional product.