UiPath Platform Reviews

I work for a software solution company, and its use cases are related to HR products.

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project. 

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end. 

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much. 

We have been using UiPath for the past two years.

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it. 

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount. 

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes. 

Overall, I would rate UiPath a nine out of ten.

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

I have been using UiPath for 15 years.

The technical support is excellent and responds quickly.

Positive

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.

We are a partner of UiPath, and we utilize their solution for welfare unions and document understanding.

Building automation using UiPath is straightforward. I would rate the ease of building automation an eight out of ten.

UiPath enables end-to-end automation, which is essential to our organization because it saves time, is reliable, and is easy to use. Although it is somewhat expensive, it is worth the investment in the long run.

Being a part of the UiPath User Community helps us deal with various tasks. We can share our experiences with the members of the group and learn from the experiences of other members of the community.

Some of the benefits our clients have noted about UiPath are the speed and the reduction in operations at the end of the day. Our clients were able to achieve their goals quickly by using UiPath and witnessing a return on investment.

The introductory course of UiPath Acadamy is good.

UiPath accelerates digital transformation and reduces its associated costs. Initially, implementing such transformations may necessitate expensive upgrades. However, once the setup is complete, operations can run smoothly. Typically, when a company begins contemplating digital transformation, they often find themselves in a technologically outdated state. As a result, a comprehensive update of their systems becomes imperative, incurring significant costs.

UiPath helps reduce human error. It is highly beneficial to automate certain human tasks and mitigate the potential for errors.

It has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 20 percent of our organization's costs.

The UiPath Community is truly helpful.

Although we have to pay for the extra features that UiPath offers, they are extremely useful.

The introductory courses of UiPath Academy are adequate, but there is room for improvement. I understand that creating an automated course for everyone is not an easy task. After completing these courses, we are capable of performing simple tasks. However, if we truly want to learn, for example, Java, we must conduct further research on our own. The Academy courses should provide more challenging content.

The pricing in our region has the potential for improvement. The price is the same throughout Europe, despite the varying economies in each country, which poses challenges for all the partners involved.

I have been using UiPath for five years. 

I would rate the stability of UiPath as a perfect ten out of ten.

I would rate UiPath's scalability as a perfect ten out of ten.

We previously used Blue Prism but switched to UiPath to meet client requirements. Personally, I prefer UiPath.

As a partner, we experience a return on investment because we bear the cost of the solution, and subsequently provide the services. The client pays for both the services rendered and a portion of the licensing fee. For us, the benefit is clear, but as a lean benefit, compared to the really expensive fee that we have to charge the clients to have a margin.

The price is high. On a scale of one to ten, with ten being the highest, I would rate the price as an eight out of ten.

We also have to pay extra if we want Studio, Document Understanding, even if APIs are not going to be used for text recognition, or Insight. Insight is really expensive and doesn't offer anything new other than Elasticsearch and Kibana, which are free tools. The message we have received from UiPath is that they are the leader in the market, and we have to pay for that.

We evaluated Automation Anywhere, Blue Prism, Appian, and a few others before selecting UiPath.

I give UiPath an eight out of ten.

I recommend that new users first take the Academy courses before transitioning to the UiPath Community version. It is advisable to learn all the basics thoroughly, without assuming any prior knowledge, and to exercise patience.

I have learned that using a machine is better than I am.

We are a platinum partner of UiPath. We work exclusively for UiPath and do implementations. We provide solutions using UiPath products.

One of the use cases was for a client from the manufacturing industry for onboarding apprentices. We did this project in India. They were onboarding 300 to 400 apprentices. Their insurance and other things were done manually, which was time-consuming. It used to take them a week to complete the whole process, which was a problem in case an accident or incident happened in the first week. They wanted to do automation to ensure that on the first day itself, after the employees are onboarded, the insurance and other tasks are completed.

RPA as a technology has many benefits. UiPath comes with all those benefits. In addition, you also get flexibility, the availability of resources and new features, the ability to scale up, and an excellent partner ecosystem with UiPath.

As a tool, UiPath is becoming a hyper-automation platform. Every six months, they add something new to the platform. If you want new features, you can subscribe to those. From just an RPA tool, it is becoming an intelligent automation platform. They bring everything into the same platform. When you subscribe to Office 365, you get the entire package from Microsoft. UiPath also does the same thing. They bring automation, process mining, and all other things into the same platform. You can pick and subscribe to whatever you want. You can scale up as you want.

At this point in time, everybody is looking for intelligent automation solutions. UiPath has something known as AI Center that consists of multiple machine learning models. Solutions that have the intelligence to automatically understand and make decisions are the demand of the hour. For example, earlier, invoice processing was template-based. It was done using ABBYY and other OCR tools. UiPath now has a product for document understanding that supports the customers in extracting the details of the invoices without templates. It has a machine-learning model. I have been using their AI Center or document understanding module since 2019. It matures every year. For example, in 2019, if we loaded 15 to 20 invoices, it extracted only 20% of the data, whereas now, it extracts more than 80% of the data because over time, the model has got trained, and it gives better results. 

As a company, they are growing very fast. They are acquiring multiple companies. If they do not have competency in any field, they either partner with other firms or acquire them. They have recently added a communication mining product. It is something that is going to help the BPO industry a lot where call centers have many people taking the calls and rerouting them. Putting a machine learning model or a communication mining product on top of it will definitely help to reduce the effort. It will help with cost reduction and optimization of the existing operations. All the new features that they are adding are aligned with the usage of the platform as an intelligent automation platform.

UiPath also has benefits in terms of resources for implementing automation. If a customer wants to build a COE, they need to onboard resources and train them. UiPath is the easiest in terms of finding resources. For Pega Automation or SAP automation, you may not be able to find as many resources in the market as UiPath.

When clients want to automate a manual process, their expectation is that once automated, they do not want anybody to look into that process. It should run without any human intervention, but sometimes, there are scenarios where human intelligence is required to make a decision or trigger something. For example, if you do automation on a portal, there might be a captcha or multi-factor authentication where you enforce a human to come into the picture. Generally, everybody is looking for automation that runs without any human intervention. If 10 to 15 people do an activity, usually, the customer expectation is that none of those people should have to look into it, but realistically, only about 80% of those employees can be used for other tasks. 20% are still needed to monitor the system. 

UiPath speeds up digital transformation. RPA is normally the first step of digital transformation because it is the technology that you can add with minimal investment. The rest of the things require much more than what is required for RPA. Digital transformation starts with identifying the right candidate for automation and putting a process or a bot to do the processing. After that, you can build AI on top to make decisions. This digital transformation does not require expensive or complex application upgrades or IT application support. If any of the processes require upgrading the existing system or additional licenses, we normally do not recommend RPA for that. We can do automation using API calls and other methods.

UiPath saves time. RPA technology is generally adopted for the reduction in FTEs and time. The time savings vary based on different engagements.

UiPath is much easier to learn than other tools. Its interface is not that complicated. It is very user-friendly. Among all other similar tools, UiPath is the one that came out last. It came out in 2016 or 2017. They had the opportunity to understand what are the best features of other tools. They also knew how to put it together so that people pick it up faster. UiPath's founders are from a technical background, so there is a developer-oriented approach, which is another benefit of this solution. In the RPA market, if you want to hire resources, you will get more UiPath developers than any other technology. If any customer wants to adopt UiPath as a tool and build a team, there are more options for UiPath. You get a bigger resource pool to select from. For other tools, you will not find that many resources. This is something that we have seen while hiring people.

UiPath Community is one of the main differentiators from other tools. You can easily compare the number of subscribers of UiPath Community or UiPath forums with Stack Overflow, but Stack Overflow is not just one tool. You have everything there. You have Java, you have Python, and you have .NET. From a technical perspective, queries related to different technologies are there. In UiPath Community, you get the same level of support. I have seen developers solving puzzles and tricky questions. About 90% of questions get answered in the community. The way UiPath promotes its community is also not unique. It is not like anybody else. I have not noticed anything similar to the MVP programs that they run in other tools. They promote people who contribute more to the forum. Anybody who is giving a solution gets marked and evaluated based on the support provided in the forum. They give them exposure on the platform. They mention their MVPs for each year, which is motivating many people. I do not think anybody else is doing that. I have a team of 120 people. I see the motivation in the team to spend an hour or half an hour on a daily basis to see if any questions are there to which they can respond to have an opportunity to get into the MVP segment. UiPath is doing a lot to ensure that there are more active users in the community and people give good suggestions and solutions.

The UiPath Academy is one of the best self-training portals. They have two types of portals. One is for everybody. Anybody can subscribe and log into it and start taking courses without paying anything. They also have another portal for partners, which has more details. They do not have static material. They update the material every six months. When they have a release, they update the information. UiPath Academy is a very good platform for self-training purposes. They also have other training programs such as instructor-led training. UiPath's training and support mechanism is excellent.

Their technical support should be improved. Their support has deteriorated with the increase in the number of customers. That is one area of improvement.

They should give the flexibility to customers to reduce the number of licenses. UiPath does not want you to reduce the number of licenses. It is not easy to reduce the number of licenses even though there is a provision to do that. It would be good to give flexibility to customers to upscale and downscale whenever they want.

For low-code development, they already have something called UiPath Apps, but it needs improvement. Generally, to build a small workflow, we use Microsoft Power Apps. Even though UiPath has a local platform, it is not comparable to the Microsoft Power Apps platform. If they invest a bit more in that, for creating workflows, we can use UiPath Apps rather than opting for a third-party tool.

I have been working with UiPath since 2018.

Nowadays, all RPA vendors are trying to bring in something new every six months, but they don't get adequate time for doing the testing. As a result, there are multiple bugs. They should stabilize the release, do proper testing, and then only launch it. Otherwise, we need to wait for the next release for a bug to be fixed. Similarly, the training material for all established products from all the vendors is good, but with constant new releases, it is a challenge to get the latest material. They should release the training material before they start selling the product so that everybody is well aware of the features and the issues.

With the cloud model, you can subscribe to whatever you want and scale up as you want. You also get the flexibility of a monthly subscription from the cloud. If you want to run automation for one month or a certain period, options are available.

If a customer is subscribed to the UiPath Cloud and wants to add more processes, they just need to ensure that they have their infrastructure on-prem for only putting the robots. The load on the Orchestrator is handled by UiPath. You do not have to worry about that, so scalability is handled by UiPath. These are no issues, but for on-premises, all these things have to be handled manually. You have to increase the storage, but from the product perspective, there is no challenge in scaling up. Today, if we run 100 processes, and tomorrow, if we need to run 1,000 processes, we just need to procure the licenses and additional hardware.

Their support could be better. As the company grew, the number of customers increased, and their support deteriorated. When you raise a ticket, rather than addressing the concern of the client, they just want to close the ticket. It has gone to that stage. This could be because of the number of customers. It was not like this earlier.

We have been working with them for a long time. We know what questions we need to ask. Our concern mainly comes when a client contacts UiPath's customer service. Rather than asking them for additional details, they give a response saying that a particular feature is not supported and close the case. I would rate them a six out of ten at this point in time. 

Neutral

I have worked on other platforms, but at this point in time, I am predominantly working on UiPath. I have worked with Blue Prism. I also have some experience with Automation Anywhere and WorkFusion.

I have worked with the on-prem and cloud deployments. In earlier versions, the cloud model was not there. UiPath has a product called Orchestrator, which is an application web server. In on-prem installations, you had to put this application web server on a Windows Server. It then orchestrated the entire automation. You also had to install Developer SDK, called UiPath Studio, on a Windows machine. You had to connect that Windows machine to the Orchestrator tool. For running the process, you needed a bot. You installed that bot on another virtual machine or Windows machine. These were the three mandatory components earlier in 2018.

After that, they brought in the concept of cloud subscription. With the cloud subscription, they install the Orchestrator itself and give a public endpoint to the customer. The benefit is that customers do not need to install Orchestrator on their premises. They can directly connect to the Orchestrator that is hosted on their cloud platform. Of course, they have the authentication and all those things. With the cloud model, there is no requirement of installing their application server inside the environment. UiPath Studio and the bots still remain in the client environment. 

Previously, anybody with Windows experience could do the installation. Our developers used to do the installation, but since machine learning came into the picture, the platform changed because Windows was not able to do the processing. Machine learning requires resources, so they converted the platform from Windows to Linux. If you now want to install Orchestrator with the machine learning model and all other things, it is not a Windows installation. It is a Linux installation, so earlier, somebody with basic Windows skills could do the installation for machine learning models and other things on-prem, but now, this cannot be done by a normal developer. Somebody with Linux experience is required for installation. However, they offer a cloud subscription where you do not need to install anything on Linux. You can directly access the endpoint and start using it. They also offer a disaster recovery tool. UiPath provides something known as HA for on-prem installation. It is a multi-node installation. This HA tool is also installed on Linux, so previously all tools were on Windows, but all the new products or tools are on Linux. They require Linux expertise for on-prem installation as well as knowledge regarding firewalls, etc. You need an infrastructure engineer for that.

UiPath provides training for different roles. They have training for developers, business analysts, solution architects, and infrastructure engineers. These are the four main roles for which they provide training, and these are the four roles that are manually required for implementing the UiPath product.

In terms of maintenance, UiPath updates the product every six months. They have two main releases. They have a spring release and a fall release. They have .6 and .10 releases. If I am installing the 2023.6 release now, they will provide support only for three years, which will be till June of 2026. After that, they will not support it, so customers need to upgrade their environment once every three years. For the on-prem setup, when you do the upgrade, you need to bring down the environment because robots are there. Once they are upgraded, you need to ensure that everything is running properly. It requires the infrastructure team and the application development team to ensure that everything is working fine. It is normally a one-month activity, but it can vary depending on the number of processes. It requires at least two weeks. In the cloud model, product upgrades happen automatically. Orchestrator is hosted in UiPath Cloud, and they upgrade it. There are no issues. You just need to take care of UiPath Studio and the robots in the machine. That can be easily handled by the application development or support team. In terms of support, the number of people required depends on the complexity and the criticality of processes. If you have automated a banking application, you may require somebody for monitoring around the clock.

They have been increasing the price. The explanation that they provide is that they are adding more features. This works perfectly fine for customers who are looking for new intelligent automations, but there is another set of customers who use UiPath for vanilla, plain automations. Offering them something that is not required and asking them to pay more puts a burden on them. That seems to be a problem for the customers. Many of them have mentioned this concern because it is increasing the prices of automation every year, which is not acceptable to all customers.

As a company, they try to move from on-prem to the cloud. They give cloud subscriptions unless a customer specifically requests an on-prem solution. With the on-prem solution, you will not get the latest features automatically. You need to update it on a periodic basis. There is an overhead in terms of maintenance. In their new licensing model, they charge the same for the on-prem product and the cloud product. For an on-prem installation, you have the infrastructure cost in addition to the licensing cost. By going for the cloud version, you can easily skip the infrastructure cost.

When you start your RPA journey, you should never start with just one process. You should have a pipeline in your mind in terms of the number of processes. You can start small, but you need to have a roadmap of what you are going to do by the end of the year. If you automate only one process, you will not get value from this product. Tools such as UiPath and Automation Anywhere are capable of doing so many complicated tasks. They charge you so that you can do all those things. If you do just a small task with that, your cost and your outcome will not match, and you will not appreciate the platform. That is why I recommend having a roadmap. You should also go for a tool for which you are able to get support when you get stuck. There is no question that UiPath is the easiest one.

RPA as a technology is going to be like Microsoft Excel. Soon, everybody's system will have bots to automate activities. It could be for extracting data from the internet for your analysis or for your project. It will be used for all redundant activities or rule-based processing where you have to extract the data and follow some steps. In five or ten years, it is going to be a mandatory technology. 

Overall, I would rate UiPath an eight out of ten. I am not completely happy with the way they bring out new versions or features in a half-cooked state. Stability or reliability is critical when you are launching something new.

Our primary use case is for RPA. We use it for checking invoices and sending out electronic letters. It is also going to check the absence entered by people when they are sick and see if those fill-outs are correct.

UiPath enables us to implement end-to-end automation. It is very important. It makes us more efficient. It does not require that much labor.

We find UiPath quite good in terms of ease of building automations. It does not require an enormous amount of knowledge. It is quite easy to use, but we need to do some scripting and programming in addition to the software.

We use UiPath's AI functionality in our automation program. It is necessary to interpret PDFs. We only use it in one process so far. It has only been six months, so it hasn't enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation. This digital transformation does not require expensive or complex application upgrades or IT application support.

UiPath has reduced human error. In the use case for checking the invoices, it helps us to handle an invoice more correctly and send the invoice to the correct person internally so that it does not go in a loop somewhere.

UiPath has freed up employee time. By the end of this year, it would have saved us two whole man-years.

UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million.

The software does what it is supposed to do. I do not have any specific features that are valuable. We mainly use it for automation. We use the standard application screens. It meets our requirements.

We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought.

Its stability could have been better. 

It was installed around September of last year.

The stability could have been better. We started out with one developer license and then we had another developer license. When both developers are working in the cloud platform, it shuts down. I am not sure if it is solved yet.

I do not know about the scalability yet. I hope it is scalable.

We have not used their technical support. We used the UiPath community for some issues. We were trying to learn how to program, and we were stuck and trying to figure out how to do certain things. We posted a couple of questions to the community. There are always people there who are willing to help and come up with good ideas to solve the problems that you have been stuck with.

We did not use any solution previously.

It is in the cloud. Our cloud provider is Digital Workforce.

The deployment took four months. It was straightforward. There were no issues. The integration between the cloud platform and our internal networks with the firewalls was really smooth.

It does not require any maintenance from our side.

It was Digital Workforce that showed us that this is how we would want to do it. We based everything on their strategy.

With the rate at which we are going with automations, it should take us a year and a half or two years.

UiPath has several modules that we would like to use. They will enhance our installation, but they are very costly. 

We are quite happy with the solution as it is. If I were to go for UiPath again, I would not choose Digital Workforce as a supplier.

I do not have any experience with any other solution, but we have had some glitches, so I would rate UiPath an eight out of ten.

My use cases are mostly in finance, including settlements and reconciliation processes.

UiPath has greatly improved the work we do for our clients. Because I work in consulting, it's crucial to see a reduction in the turnaround time for some of the high-end processes that we've worked on. We have taken down the time required for some processes from four hours to about 10 minutes. It's very important because of the time savings and the cost savings as well.

It also speeds up digital transformation and reduces the costs of that process. You might think you have to bring in a new system, but you don't actually change the system when UiPath is implemented. That reduces the costs of digital transformation.

Another benefit of UiPath is that it reduces human error significantly. In my experience, I would estimate the reduction at 40 percent. It has also freed up employee time and resulted in cost reductions.

The most valuable parts for me are the UiPath Studio platform and the Activities that it provides for automation. The platform is quite friendly and it's very easy to build automations. It's mostly drag-and-drop.

I can also implement end-to-end automation and that means that business owners can hand off these processes and focus on more high-value work. That gives them back hours as well. So it's very important that UiPath can complete automation processes from end to end.

Another advantage is that the user community is top-notch. One of the reasons I recommend UiPath is the knowledge you can get from the forums. And there are constant events that the community hosts around the world. You can be in the Lagos community, where I am from, and learn there, and you can also be in another community and learn things from them as well. It's really helpful.

And in terms of UiPath Academy courses, almost everyone I know has learned from the UiPath Academy. It's a great initiative from UiPath. It's accessible and has detailed content. It's great. You don't need to go anywhere else for training, it's all available in the Academy, and it's free, which makes it a no-brainer.

They can improve integration with other types of systems by giving us more connectors. That would mean UiPath would work natively with more applications. With that done, they will have built a fantastic solution.

I have been working with UiPath for three years.

It is very stable. I am coming from Blue Prism where the software crashes from time to time.

It's very scalable and can handle quite a lot of workload.

Technical support is quite friendly and prompt.

Positive

I've used Blue Prism as well. It was the first RPA software I worked with.

Most of our deployments are on-premises. Our deployment was straightforward. We had a guy who helped us implement and deploy it. It's a Windows Server deployment and it's deployed in multiple locations.

There isn't really any maintenance involved.

The pricing is reasonable.

UiPath is a great fit for enterprise-grade companies. It's user-friendly and speeds up the time to delivery.

We use UiPath to automate back-office tasks.

UiPath helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct. 

They can focus on quality instead of doing all of the manual work, which requires a lot of time and effort from the specialist doing that auditing job. Automation frees up the auditor to do more critical tasks. A bot can handle repetitive, menial jobs. 

If you have some tasks that must be done at the start of the day, you can configure the bot to run first thing in the morning to retrieve all the details you need. You can get the report and start working on it. It's hard to estimate how much time it frees up because it varies from client to client, but if you plan well and use UiPath strategically, it can cut the time in half.  

UiPath enables us to do complex end-to-end automation for multiple systems. Some of our automated processes take input from the ERM software and enter data into various applications. UiPath can sit and listen to any SAP solution, depending on the requirements, and report to the business user, who can validate it. 

The user community is amazing. UiPath put a lot of effort into fostering a community, and now it is so mature that we can find a solution for 90 percent of our problems in the forum. 

UiPath has a small physical footprint. It's not like a typical enterprise application that requires multiple servers. You can run various automations on a field workstation. Numerous processes can be automated on a single machine. 

The UiPath Academy courses are helpful. It's a great way to learn queries and new techniques. I got my initial training from UiPath Academy, and we use it to onboard junior staff fresh out of college. We first direct them to the UiPath courses and follow up with one-on-one training. 

UiPath reduces the cost of digital transformation. For example, you can automate the process of extracting information from devices. If you aren't confident that the automation is accurate, send it to a human staffer to verify and make corrections. You can put a human in the loop if necessary. It may still require some labor, but it takes much of the burden off your employees. 

It reduces human error if you have fool-proof automation developed. If you have good rules that fit, it works smoothly without any help. With the proper ruleset, you can eliminate errors 100 percent. 

UiPath is a complete RPA product suite with machine learning packages and out-of-the-box processes. I'm a developer, so I primarily interact with UiPath Studio. It has a large set of activities ready to use, reducing the time we spend developing bots. The Orchestrator interface is thoughtful and easy to use. In Orchestrator, you can deploy processes and choose from various triggering options.   

Building simple automations is easy if you have a little technical knowledge. It takes more expertise to create complex automations. UiPath has a different product line for non-technical users, but it has some limitations. 

The more advanced developers use UiPath Studio, which allows you to enrich processes with Python and JavaScript. From a developer's perspective, it's almost a perfect 10.

UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers. 

I have been using UiPath for nearly six years. 

A few years ago, UiPath wasn't stable, but it matured a lot since then. 

UiPath has built-in features that help you scale your automation, and you can deploy automation on multiple machines simultaneously. 

I rate UiPath support a nine out of ten. Their support is decent. I get a fast response when I have questions. I haven't had any issues with them.

Positive

I used Blue Prism and Automation Anywhere for learning purposes. UiPath is easier to use and has a more extensive user community. UiPath's constant improvement is outpacing other platforms. 

Deploying UiPath is straightforward. It requires some maintenance in terms of modifying and updating your existing processes. You can reduce the overhead maintenance if you have a good developer interface in place. The maintenance is minimal compared to the benefits. 

A good consultant can help you implement automation and maximize your returns. Automation implementation can range from fifteen days to six months. You'll see a return in as little as one month. For that to happen, you need to implement it strategically. We see a 10-20 percent return, depending on the process.

I rate UiPath a nine out of ten. 

We are using it to extract information from invoices. We have different types of invoices from about 180 vendors and we need to automate extraction from about 6,000 invoices. We receive invoices via email and are using automation to extract the invoice, put it into a folder, extract information from the invoice, and then enter this information into a SAP-based solution. Not every detail is taken from the invoice, only the relevant portions. 

We have already developed it and it's in the testing phase, where what is being tested is sending the money to the vendor.

For example, if we have purchased something for £1,000 from a vendor and they have sent us an invoice, we extract all the information, confirm that the purchase has been done by looking at our records, and then we have to submit it to the accounts office. That office will create the payment invoice for the vendor.

It now takes about half an hour for each invoice to be processed versus taking two to three days to do the same invoice manually.

And while I wouldn't say that UiPath enables end-to-end automation for everything, for invoice processing it does. Cash to payable is one of those things that UiPath is able to do from end-to-end, right from the point of getting the invoice from the client to the end where an email is sent to that client saying, "Your invoice has been processed. We have transferred X amount of money to your account." In some cases, especially when invoices are handwritten, we face small problems but, other than that, we are able to do it.

And the turnaround times in creating automations are much less compared to when we were using Automation Anywhere. With that solution we were not able to do it as quickly as we can using UiPath.

We did a PoC for an HR company that was giving appointment letters to about 100 people across its franchise. They wanted to give them out in one go and wanted some way of automating the process. UiPath had the tools that we could use to manipulate it enough and send the appointment letters in 15 to 20 seconds.

And automation has absolutely freed up employee time. Now, people are only looking at exceptional cases most of the time, where automation is not possible. They aren't looking at most cases. Productivity has improved to a great extent compared to what it was before automation. People are going home on time and getting their leaves on time and getting to spend quality time with their families. They are happier compared to how things were.

In addition, there was a lot of human error when people were entering information into the computer. Especially in an accounting situation, if someone inputs a four instead of a nine, it's very difficult to figure out where things went wrong. But with UiPath, there is no more inaccuracy or typos.

What we like about the product is that we are able to customize a lot of things quickly because UiPath already has certain APIs and tools available that we can integrate with our system to extract information. For example, if you have to open Word or extract information and put it into tools like SAP or Salesforce, those things get done quickly and efficiently.

I have been using UiPath for about a year.

UiPath is always uploading new versions of its software. So far, we haven't had any problems related to UiPath crashing or anything like that. The stability has been satisfactory. It's good, decently stable software.

It is very scalable. You can scale it up to any amount that you want or scale it down, depending on the kind of processes that you're doing. 

We have automated the number of robots that we use. Every day we look at how many invoices we have to process. Suppose that today we have to process 5,000 invoices. In that situation, we use all 10 robots. If the next there are 15,000 invoices, two more robots will be activated to take on that load. And it works in reverse. If there are fewer than 5,000 invoices, we have eight robots working on them. It took us a while to automate that aspect.

The support is a little bit lacking, response-wise. Just like in banking, where they give you a relationship manager, they should provide someone who is responsible for a project. That person would be responsible for responding to your queries quickly and efficiently. What happens now is that I have to wait for them to come back to me and it takes a lot of my developers' time to figure out how to do things. Support could be better.

Neutral

We did a project for a company that wanted to identify certain vendors to talk to but they needed to know which vendor would give them the best price. They needed to do a comparison but they were spending tons of time evaluating the vendor information. We used Python to do this, not UiPath. We made it possible to do the comparison quickly and efficiently so that when they speak to the vendors they know exactly what to talk about. It improved their resource allocation because they had 15 people doing this work. Now, there are only two people doing it. The other 13 people have been deployed to other sections and other types of work.

Even though Python is very powerful, you need to do a lot of coding. We wanted software where we could minimize coding, a low-code solution.

We looked at UiPath, Automation Anywhere, Blue Prism, and Kofax. But out of all of them, we found that UiPath was a more wholesome product. It's not that the other software products don't have good features, it's just that UiPath has a lot of tools that can be used quickly and efficiently.

Right now UiPath is on the cloud, but eventually, it will be on-prem. When we signed the agreement with them, we told them that we would do it on the cloud and they had to provide us with the storage and cloud space. They were very accommodating about that.

We were able to deploy the first automation in about two weeks. It's not just setting things up, but also making sure that it is working. The users also needed to evaluate things using their tools and data. So the setup was not that bad. Within two weeks we were all set up and ready.

It is worth the cost. We did costing for our invoicing project and we are seeing between 20 and 25 percent ROI.

The price of UiPath is too high. From their website, what I see is that if you can buy one license it will cost about 5,000 rupees here in India. And for enterprise solutions, they are charging about 800,000 rupees for about 100 licenses, which is quite high compared to similar software solutions.

The ease of building automations depends on what the client wants. Some processes can be done very quickly and efficiently, but some need a lot of tweaking to meet the requirements of the client and they take a little time. But as a general rule of thumb, it is quite efficient actually. Some take very little time and some can take a couple of weeks.

The UiPath user forums are good, but there's nothing new in them. Whatever they are saying, we have already done it. There isn't much new information there. For example, UiPath has a tool known as Document Understanding, using Computer Vision to do a lot of the processing. We were stuck a little bit but the user community was not able to give us much insight mainly because Document Understanding was very new. It still is quite new and people have not explored it enough to give their feedback. We were flailing about, trying to figure out what to do and what not to do, what works and what doesn't. We were more or less on our own.

In our company, we try to make sure that prospects have gone through the UiPath Academy on their own. For us, it is mandatory that they do so to have at least a basic idea of what UiPath can do and, during interviews before we hire them, we try to test them on some of the use cases. We don't want to spend time teaching them about it. We assume that if they have gone through the Academy courses, they are well-versed in what is expected.

It depends on the task that is assigned to me, but mainly, I'm using it for PDF automation and Java API-related automation. It is being used for extractions of PDFs and automation of the APIs to get a better and more rapid response.

UiPath helps a lot in everything related to automation. We have lots of tasks, and we need to get accurate results. Our experience of automating using UiPath has been good. It is easy to get good information or good output from the data.

Its AI capabilities are very helpful for automating more processes. If we want to extract something, we can easily use it. Its AI capabilities make it easy to automate a process and get accurate results.

It works well with all languages, such as Python, Java, C++, etc. It also works with APIs. It is helpful to understand the APIs to extract the data. 

It enables us to implement end-to-end automation. 

It has improved productivity and reliability and saved a lot of time. It has also reduced human error. It has reduced human error by 30% to 50%, and it has freed up employee time by 40% to 60% depending on the task or use case of an employee.

It has reduced our on-premises footprint a little bit.

It is a very easy and stable product. 

It saves a lot of time. It increases our productivity, and it also helps with project reliability and scalability.

The courses available on UiPath Academy are helpful if we want to go deep into the UiPath scripts or tools. UiPath Academy is also helpful when we want to learn something new that is available in the new versions or improve our skills and knowledge.

The user interface needs a little bit of improvement in terms of performance. Sometimes, it slows down, but it depends on the OS that you have. If you are running it on Microsoft Windows, it is slower than on macOS or Linux.

I've been using UiPath for the last two to three years.

It is very stable. I would rate it a 10 out of 10 in terms of reliability. The tool is very secure. If a user wants to run it on a Mac, it works flawlessly.

It is very scalable. I would rate it a 10 out of 10 for scalability.

We are using it for multiple departments. We have IT consultancy and IT services, as well as product teams. In my company, there are about 5K people. Some of them are end-users, some are developers, some are admins, and some are testers.

For any issues, we can take the help of the UiPath customer support and the UiPath community.

When we have some issues with the deployment tasks and automation tasks, customer support helps a lot, and they always try to resolve issues in a short time. Their technical support is incredible. They are always ready to help with customer queries and they try to resolve them within hours, not days. Sometimes, they resolve them within 30 minutes, but it also depends on the issue or priority. I would rate them a 10 out of 10.

Positive

This is the first tool that I have been using for the last two to three years.

It depends on the project size. If the project is complex, it takes time. In my opinion, it is straightforward if you know how to use it. If you don't know how to use this tool, it is very difficult. On average, it takes half an hour to one hour.

In terms of maintenance, it requires some maintenance, which is taken care of by the admin side. They have to make sure that it is up to date.

It is very cost-effective, and it gives an ROI. It saves a lot of time as well as money. It helps to build client relationships and improve customer feedback. There is a 20% to 30% saving on costs. It has saved $5,000 to $6,000 per year.

The time savings depend on the task and the size of the process. We can save 10% to 50%.

Its price is moderate. It is neither very expensive nor very cheap. Everything is good in terms of pricing.

I would recommend it to every developer or software engineer who wants to work on the automation review task. 

Overall, I would rate UiPath a 10 out of 10.

Our primary use case is creating automation for day-to-day activities for our internal use, especially for performance management and reporting. Apart from that, we create some automation applications for our clients as they're using UiPath. That's another use case.

We prepare database reports where a lot of product data is consumed. Creating reports or reporting used to take a lot of time and effort for us. UiPath has been very helpful for us in quickening this process and making it efficient.

It enables us to implement end-to-end automation. With our data and reporting tasks, there were a lot of repetitive tasks that needed to be done, which sometimes can be irritating. UiPath has completely taken over this process. So, right from the input of data to the extraction of reports, the complete end-to-end process is covered by UiPath. I don't have any complaints.

With UiPath, our automations are getting better and better. UiPath is driving performance, innovation, and growth across our entire organization. With report automation being our main use case, we saved a lot of hours, and we have also reduced a lot of overhead costs with UiPath. With automated data processing, errors are minimal. The error rate is almost zero, and the time taken is pretty quick. Our efficiency has improved, and that has been a major benefit for us.

We have been using the cloud version of UiPath. So, our on-premises footprint has definitely been reduced.

It has helped us move a lot closer to 100% digital transformation. Our reporting is automated, and we are almost 100% digital now. There is also an overall reduction in the cost and employee time.

It has reduced human error. The error rate is minimal or nearly zero. It's 100% smooth for us. In the past, we would have overlooked or missed certain data points, and during our final report collaboration, a mismatch would happen, but that is completely reduced with UiPath. 

It has freed up a lot of employee time. It has also made our work much more efficient. Earlier, if seven employees were doing a particular task, only three employees are required now to do that task. So, other employees can focus on something else now. 

It has saved about two working days or 16 hours a week. With the amount of data that we work with for reporting, it was a very hectic task for us. We had a lot of data sheets, Excel files, etc. UiPath has saved us two days of manual work per week.

It has saved costs. We were a team of seven who were handling reporting. We were taking reports and consolidating everything, whereas now, only three of us are required to do that. The remaining four can focus on something else. That much time and cost have been saved. This has resulted in us focusing on some other aspects of our business and bringing in more revenue for us. These are some of the overheads that have been completely saved by UiPath.

One feature that is particularly very likable is the My Workspace option under the Orchestrator menu. We can easily arrange and/or segregate all the folders there. The My Workspace option has been a very big positive for me. I've been able to streamline my work and do structured work with this My Workspace option. It's one of my favorite features. Apart from that, I like the integration services offered by UiPath. There is also the Studio option with good features, but I have used Studio very less. It's basically used to design specific automations and applications.

UiPath is very straightforward for creating automation. Especially in the UiPath Orchestrator and UiPath Studio, you can just drag and drop items to create an automation flow. It's that easy. For example, for the reporting automation, I designed the automation flow by using the in-built features. I did not type any command or code. I just picked a feature and dragged and dropped it to create and implement the flow. It was that easy for me.

The UiPath community is very vast, which is a very major plus for us. Whatever doubts we have and whatever knowledge transfer needs to happen can happen pretty quickly with the UiPath community. I find it very useful. Apart from the UiPath community, there is an Academy option where we can take up some courses, and we can do some certifications. That is also very good. I have personally not taken any courses, but I'm aware there are courses because my teammates did the certification courses. So, in terms of value, UiPath is an all-rounder for us because apart from doing automation, we get a whole lot of other things. It's very good.

They can improve the in-app guides and in-app tutorials. One instance where I faced a challenge with UiPath was during the initial week of using UiPath. It can be a little complex to understand at first. The in-app guides or the in-app tutorials could be much more elaborate and detailed. That would have made my entire journey smooth, but that did not happen.

The AI functionality could be improved. We used its AI functionality as a base for our reporting automation. It's not 100% perfect. It's still evolving. We used AI to predict the data modeling and report structure, but it wasn't accurate all the time. It's an evolving functionality, and I hope that it gets corrected over the course of time. The basic functionality is on par with any other software in the market, but it's not helpful for simplifying complex workflows and modules. The AI functionality has also not been helpful in increasing the number of automation, but UiPath, in general, has been very easy to use and helpful for doing more automation.

I have been using UiPath for about eight or nine months.

I haven't faced any issues so far. It has been smooth. I would rate it a 10 out of 10 in terms of stability.

I believe that any automation software, including UiPath, is scalable. It's a cloud-based solution, so it's definitely scalable for us. With UiPath, we have been able to do more automation and reduce our overall manual work. Our manual work now is very limited. It has definitely helped us scale up in terms of revenue, efficiency, and performance.

They're definitely very knowledgeable. Until now, I haven't had any complaints about them. Whenever we have any doubts, we just email them our queries with certain documentation, if needed. They get back to us immediately. They are also patient. It's not like they're in a hurry. They're very patient. They make sure that our query is completely resolved before moving on. I would rate them a 9 out of 10.

Positive

In my previous organization, they used a software called Freshworks. It was for automating our reports and sales processes, but I personally did not like that software because it was a little bit complex for me, and it was also costly. There were very few integrations that were offered in that particular software. We were not able to get the results that we needed. So, we looked into different solutions, and that's when I recommended UiPath to my team.

In terms of performance, UiPath has been very reliable. It's a complete cloud solution. The Freshworks software was not a cloud solution. We used it on-premises, but UiPath is a complete cloud solution for us. It's a very reliable and stable solution. We hardly face any downtime, server errors, or something like that with UiPath. That has been a very noticeable difference for me. Apart from that, in terms of complexity, UiPath is not at all complex. It's a structured solution. You choose A, and you can come to B, and you can come to C. It's very structured, which is something that was lacking in Freshworks.

I was involved in its implementation. It was not a complex process. It just required me to sit with the UiPath team and get it implemented. We did not need an elaborate team or effort. Within 15 to 20 days approximately, we were able to set up everything and get it running completely. The implementation process was very smooth.

Its maintenance is also very easy because it's a cloud-based solution. We just need to keep it updated all the time. That's the only thing. We have employed just one person to take care of the maintenance.

It was a combination of the in-house team and UiPath specialists. Their initial training team was very knowledgeable, and they were very pleasant in addressing all our queries with respect to how to design applications, how to create automation, and things like that.

We have definitely seen an ROI. Four employees are now not needed to do reporting. We have been able to transfer them to other projects. It has given some returns within four to five months. We have reduced our overall work time by around 30%. We have been able to use that saved time for other things helpful to bring in more sales, automation, etc.

Our inbound revenue is going up. We have seen a 20% increase in our overall revenue after the introduction of UiPath, but I cannot directly pinpoint that to UiPath because there are other factors as well.

I was not involved in the pricing negotiations, but as far as I understand, my team was happy with the pricing. So, I assume that its price is moderate and competitive. It isn't highly-priced.

To anyone looking into getting this solution, I would advise getting UiPath instantly and integrating it with your business to proceed further. If not UiPath, I would definitely recommend trying any other automation solution because that is the need of the hour. We are humans after all. Manual work is prone to error and less efficient. An automation solution can definitely help you scale your business quickly. UiPath is one of the top ones when it comes to automation. It's a tried, tested, and trusted solution. So, I would suggest going with UiPath, but if you have any concerns about it, you can definitely try other solutions.

Considering the UiPath community, UiPath Academy, and UiPath's all-around capabilities, I would rate it a 9 out of 10.