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Business Developer | Shareholder at a financial services firm with 11-50 employees
Real User
Reduces the cost of digital transformation and allows us to build automations easily and quickly
Pros and Cons
  • "The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now."
  • "UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them."

What is our primary use case?

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

How has it helped my organization?

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

What is most valuable?

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

What needs improvement?

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

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UiPath Platform
October 2025
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For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

At the beginning of the project, there were some issues, but now, it is stable.

What do I think about the scalability of the solution?

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

How are customer service and support?

I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any other solution.

What about the implementation team?

In our department, we have three employees for implementation. We do not take the help of any consulting company.

What's my experience with pricing, setup cost, and licensing?

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

What other advice do I have?

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2208123 - PeerSpot reviewer
RPA Manager at a consultancy with 1-10 employees
Real User
Has a powerful design process and organization and has helped reduce human errors to zero
Pros and Cons
  • "RPA is a valuable feature for interacting with GUI interfaces."
  • "AI machine learning has room for improvement."

What is our primary use case?

50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.

We deploy on-premises, in the cloud, and also utilize hybrid models.

How has it helped my organization?

UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.

We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.

In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.

We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.

Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.

The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.

UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.

We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.

UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.

UiPath has helped reduce human errors to zero, which can be tracked through the dashboard. 

UiPath assists in freeing up employees' time by automating manual tasks.

It has saved our organization costs.

What is most valuable?

RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.

The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.

What needs improvement?

AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example. 

For how long have I used the solution?

I have been using UiPath for five years.

What do I think about the stability of the solution?

UiPath is generally stable, although occasional issues may arise during upgrades.

What do I think about the scalability of the solution?

Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.

Which solution did I use previously and why did I switch?

We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.

How was the initial setup?

The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.

What's my experience with pricing, setup cost, and licensing?

UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.

What other advice do I have?

I rate UiPath an eight out of ten.

We deploy UiPath in multiple locations.

The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.

I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
UiPath Platform
October 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,922 professionals have used our research since 2012.
Manager at a manufacturing company with 1,001-5,000 employees
Real User
Helped our organization by eliminating repetitive job tasks
Pros and Cons
  • "The most valuable features are CR capabilities and logistics automation."
  • "UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas."

What is our primary use case?

We do not have any specific use cases for UiPath. We automate areas where we have a large volume of work.

How has it helped my organization?

UiPath makes it easy to build automation because it uses a drag-and-drop interface and requires little coding.

We use UiPath to automate our repetitive processes. This reduces manual effort, freeing up employees to focus on other tasks, such as learning new skills and improving their careers. Doing repetitive tasks on a daily basis does not help employees develop their skills or advance their careers.

An associate in the loan approval process must validate licenses, forms, and certain records of the floor person before approving the loan for the next level. This person goes through a lot of paperwork on a daily basis, which can be very tiring. However, we now have UiPath, which uses artificial intelligence and machine learning to extract all the information from the licenses. This reduces the associate's workload by 50 percent, allowing them to complete the rest of the job more easily.

UiPath's automation has resulted in zero errors.

UiPath enables us to implement end-to-end automation. The solution includes all of the components necessary for end-to-end automation, from process identification to deployment. End-to-end automation is very important because it can help businesses save time and money. To identify a process that can be automated, we can either speak with the business team or use UiPath's process mining capacity. Process mining is a technique that can automatically analyze business processes and identify areas that can be automated. Once we have identified a process that can be automated, we can use UiPath to create a robot to automate the process.

UiPath's user community is very large with millions of users. Everyone has questions, and if we have a question, we don't have to post and wait for an answer. There is always someone who already answered the question. For example, if I have a question about selectors, there will be answers to my question. The user community is like a database of answers.

UiPath helped our organization by eliminating repetitive job tasks.

UiPath helped us minimize our on-premises footprint, which is important. For example, let's say an employee used to have to come into the office to check papers or documents to determine if a loan could be processed for a particular individual. Now, that employee can do that work remotely. There is no need for them to go to the dealer and collect all the papers, which can then be submitted or uploaded into a software program. The employee can now do all of this work from their computer.

All team members are required to participate in the UiPath Academy courses suggested by UiPath and to complete the certification. Access to UiPath Academy is great because our employees do not have to go to a particular coaching center to get a certification. They can do it on their own, on their mobile devices, at home, or on their laptops. They can learn at their own pace and in their own time. UiPath Academy has excellent examples and assessments for each chapter, which makes it easier to complete the course.

The AI functionality affects our ability to automate more complex processes. For example, in the UK, there are five different types of licenses that individuals may need to obtain in order to be approved for a loan. This means that there are numerous licenses that need to be processed for each loan application. In order to determine whether a license is expired or legitimate, we need to manually review each one. This can be a time-consuming and error-prone process. However, using AI and machine learning, we can automate this process. AI can be used to identify the different types of licenses that are required for a loan application. Machine learning can then be used to train a model to determine whether a license is expired or legitimate. This allows us to automate the entire process, which can save us time and money.

In our data center, we are unable to develop certain processes because existing rule-based automation is not sufficient. End-to-end automation helps our data center implementation.

UiPath helps reduce the cost of our digital transformation and it does not require upgrades or IT application support.

The solution helped reduce human error by 100 percent. We now have zero errors.

UiPath freed up our employee's time to work on other processes that can not be automated.

By eliminating the need for human intervention in repetitive processes, UiPath saved us costs.

What is most valuable?

The most valuable features are CR capabilities and logistics automation.

What needs improvement?

UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas. While the platform works well on-premises, there are some technical issues that can be resolved when moving to the cloud.

For how long have I used the solution?

I have been using UiPath for five years. 

What do I think about the stability of the solution?

I give UiPath's stability a nine out of ten.

What do I think about the scalability of the solution?

I give UiPath's scalability an eight out of ten.

How was the initial setup?

The initial setup is straightforward. However, it requires some technical knowledge, as we will need to connect to the SQL Server and Elasticsearch to create the tables. There is documentation available online that we can use, and we may also need to contact UiPath for assistance.

One person is enough for the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with UiPath through the elimination of quality errors.

What's my experience with pricing, setup cost, and licensing?

UiPath is a bit more expensive than other similar solutions, and its price is increasing daily.

Which other solutions did I evaluate?

We evaluated multiple tools to verify our requirements, cost, licensing, and support capabilities.

What other advice do I have?

I give UiPath a nine out of ten. I recommend UiPath to others.

UiPath does not require maintenance.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Software Engineer with 10,001+ employees
Real User
Enables us to easily maintain our pipelines
Pros and Cons
  • "The AI capabilities are the most valuable feature because it reduces human error so we can easily maintain our pipelines and we have a 99.99 percent output early."
  • "I would like UiPath to have an offline mode where we can continue to work when there are maintenance issues."

What is our primary use case?

We use UiPath for PDF annotations, Excel detections, and filtering data.

UiPath can be deployed on-prem or in the cloud. We are primarily using UiPath on the cloud.

How has it helped my organization?

The ability to build automation using UiPath is moderate depending on the complexity of the task.

I used UiPath to locate patients that were suffering from Cholera and the automation helped reduce the number of emails and human error.

UiPath enables us to implement end-to-end automation.

Having the ability to implement end-to-end automation is good.

Compared to other tools, UiPath's user community is strong, and we can consistently find solutions to any inquiries we may have.

UiPath has assisted us in minimizing human errors, saving time and money, and enhancing our client relationships by ensuring the timely delivery of our services to clients.

It has helped us reduce our on-prem footprint which is important.

The Academy courses are great and we use them to grow our skills.

The AI technology enables us to efficiently decrease the significant amount of duplicated or inaccurate patient data and quickly delivers precise and reliable results.

The AI has reduced approximately 50 percent of the errors and has provided accurate output in less time.

UiPath has sped up and reduced the cost of our digital transformation.

Our errors have been reduced by 20 to 30 percent.

UiPath has freed up some of our employee's time by 20 to 30 percent and automation has helped reduce human resources.

UiPath has saved our organization money.

What is most valuable?

The AI capabilities are the most valuable feature because it reduces human error so we can easily maintain our pipelines and we have a 99.99 percent output early.

What needs improvement?

I would like UiPath to have an offline mode where we can continue to work when there are maintenance issues.

For how long have I used the solution?

I have been using UiPath for almost three years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is highly scalable.

How are customer service and support?

The technical support is great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Microsoft Power Automate but the UI was not good. Also, the user community and commerce support is better with UiPath.

How was the initial setup?

The initial setup is moderate depending on the requirements. An average deployment takes us around 15 minutes.

What about the implementation team?

The implementation is completed in-house.

What was our ROI?

We receive up to three times the return on investment with UiPath.

What's my experience with pricing, setup cost, and licensing?

The cost of UiPath is reasonable.

What other advice do I have?

I give UiPath a ten out of ten.

UiPath requires minimal maintenance and when it does the Vendor sends us a pipeline if there is an issue with our update.

I recommend UiPath.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2125275 - PeerSpot reviewer
Senior Software Engineer
Real User
Makes development easy, saves effort and time, and provides good ROI
Pros and Cons
  • "With UiPath, development is easy because they have their own Studio. We just run UiPath Studio, drag and drop the components that we require, and connect all the dots. When we're doing website automation or web app automation, we can use their UI-based Studio and grab the elements from the web application using XPath, which makes the development easier."
  • "It would be helpful if UiPath could provide developers to help us with the on-premises setup. Without that, we have to figure out how we do the setup."

What is our primary use case?

We do workflow automation for some of the functions such as form-filling or filtering data accession on the client's web application. We use UiPath RPA for data accession and other processes. We have done workflow automation that:

  1. Opens a client's website.
  2. Filters out the current data.
  3. Lists out all the records that need to be processed.
  4. Opens each record.
  5. Enters the details gathered from a spreadsheet or somewhere else.
  6. Submits the application. 

It does that for all these users that have been filtered out. That's why we're using UiPath.

How has it helped my organization?

We're able to automate manual processes and save the effort of our employees. We're also able to save our and our clients' time. With these automations, we could also save the time of healthcare workers and patients. For example, we did automation of insurance claim processing, and based on the feedback that we received, they said that insurance claiming is safer and faster as compared to the previous manual process. For example, previously, if they were processing 100 insurance claims per day, they can now process 250 to 300 claims with automation.

UiPath helps to implement end-to-end automation. We don't have any tool other than UiPath for automation. We build the bot through UiPath and run it on the client's application. We don't have any other automation tool. This end-to-end automation makes up 95% of our business. End-to-end automation is the only thing that we're doing in our current company.

When we started and got our angel funding, we planned to build our own RPA tool for workflow automation. We did the development for almost six months, but we faced a lot of issues. We then decided to use a top, third-party RPA tool. So, we decided on using UiPath. We now have seed funding. UiPath was a savior when we were starting out. Otherwise, we would have faced a lot of issues, and even the company might not have grown without UiPath. UiPath has helped us a lot because they have years of experience building the RPA tool, and they have a lot of features to make the development process smooth.

We have been using NLP for understanding the signature in one of our documents. We just want to get the text out of the documents that have been uploaded to our claims application. For this, we use the UiPath AI functionality. If UiPath doesn't have the AI feature, we might have to get help from the cloud vendor providing AI, but because the AI is built into UiPath, it supports document understanding or language analysis that we're doing. Because AI is integrated with it, we don't have to learn anything, other than UiPath, to get the task done.

One of our workflows is extracting text from images and PDFs. We use UiPath document understanding for that. If they didn't have this feature, we might not have been able to create a workflow for the client for running a process. UiPath has helped us implement more workflows and do more processes.

UiPath has definitely reduced human error. We did have some unattended automations with UiPath but not everything can be automated. Some issues might arise that need to be resolved by a human, but 100% of the things do not need to be done by humans. Because of that, human error gets reduced. For example, we have thousands of documents that need to be classified based on the text they have. If we give that task to humans who have to handle more than 20,000 documents in a day, they will get exhausted and might make errors in classifying the documents. With UiPath automation, it can be done without any human errors. It definitely reduces human error.

UiPath has freed up employee time. The workflow automations that we have done save the time of our employees and our clients. We save approximately two to three hours per day per employee. In a week, there are 10 to 15 hours, and per month, it comes out to be about 100 hours.

UiPath didn't save the cost for us because we're not using UiPath to run the workflow. We just build the workflows and give them to the clients, but it has saved the cost for the clients. For us, it reduces the development effort. It has a lot of tools to build applications.

What is most valuable?

When it comes to UiPath, the custom robots that we can run in an EC2 instance and the on-premise support are valuable. UiPath has cloud as well as on-premise support. We have some companies that ask to run the application on our own server, so we just install UiPath in our own system and enter the UiPath key. We're running it on-premises on our own bare metal server. We can also do asset management where we can store the credential for the client's application that will be used in a runtime environment. We like credential management. 

We also have queue support in UiPath. We can just put the data in queues, and it'll be processed in a transaction manner. 

With UiPath, development is easy because they have their own Studio. We just run UiPath Studio, drag and drop the components that we require, and connect all the dots. When we're doing website automation or web app automation, we can use their UI-based Studio and grab the elements from the web application using XPath, which makes the development easier. However, for that, the initial setup is required to be done in a certain way. After we have done the setup, which includes running UiPath Studio and connecting the robots, everything is easy.

We did the UiPath courses for onboarding. We onboard many developers regularly, and every developer has to complete the course before getting started with the development. UiPath Academy was useful for learning about UiPath and getting started with the development. If we had started development without UiPath Academy courses, we wouldn't know which tools are beneficial for which use cases. Otherwise, we would've ended up using unwanted features for the use cases, which would have increased the development time. UiPath Academy gives us a list of features and tools. We get to know which tool would be suitable for a particular use case. This way, it reduces the development effort.

What needs improvement?

In the UiPath Community, a few questions get resolved and a few questions remain unresolved. UiPath has a big user community, but it needs to grow more. For example, during development, we might face some hurdles or hiccups while doing some of the tasks that we don't do on a daily basis, such as executing some API calls and getting some data. We faced some issues related to that, but when we searched for or asked about such issues in the UiPath Community, out of 10 questions, five to six questions remained unanswered. We had to resolve them on our own. So, UiPath needs to improve its community. They can offer some kind of reward for answering the questions asked in the community.

It would be helpful if UiPath could provide developers to help us with the on-premises setup. Without that, we have to figure out how we do the setup.

Its cost could also be better. We need to have a license for every robot, and it isn't possible for us to be able to run UiPath in our on-premises environment based on our usage. Even if we need to run a robot for an hour, we need to get a license for one year.

For how long have I used the solution?

We have been using UiPath for three years.

What do I think about the stability of the solution?

UiPath has good stability. They have monthly software updates, but they haven't caused any issues with our system. We didn't face any issues so far because everything runs smoothly. It's 99% stable.

What do I think about the scalability of the solution?

UiPath is scalable. Because our setup is on-premises, we manage the Orchestrator or Studio as our own. When it comes to running the bots or workflows, every time we want to run more automations, we just buy a new robot and attach it to the pool. They run smoothly. UiPath is 95% scalable.

We have about 200 users using UiPath. It's deployed at only one location.

How are customer service and support?

I've contacted them. They're definitely helpful. Whatever issues we have had, they try to debug and resolve them as soon as possible. They're good. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't use any other solution previously. We started with UiPath.

How was the initial setup?

It's on-premises with the AWS-managed cloud. While setting up the on-premises environment, UiPath documentation helped the most. Without that, we wouldn't have been able to set up the on-premises environment. We had the help of the DevOps team for setting up UiPath with AWS services because we ran our UiPath environment in the AWS cloud in our account. For 60% to 70% of tasks, we used the UiPath documentation, but for setting up the reusable services and scalable machines, we had to take help from the DevOps team for the setup. If UiPath had a team to help us set up the instance in the cloud, it would have been better.

It definitely requires maintenance. They have a monthly patch for the features and software updates. We need to install those patches. We have two to three people who are involved in maintenance.

What was our ROI?

We have definitely seen an ROI. We're investing a lot in the UiPath license. It gives us two to three times more than what we invested. We're giving the workflow solutions to clients, and they're giving us the money for the workflows that are running. The UiPath is running smoothly, and we're getting two to three times more than what we invested in UiPath.

Which other solutions did I evaluate?

We thought of Automation Anywhere and IBM RPA. That's all. These were the ones for which we planned to do a PoC and evaluate.

What other advice do I have?

I'd advise going with the cloud version of UiPath instead of the on-premises environment because it'd save the development effort and the setup time and cost. In the cloud environment, you can also run the bots on a usage basis. Going with the cloud version of UiPath would save a lot of time.

Overall, I'd rate UiPath a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Associate Software Engineer at Nagarro
MSP
Enables automation without coding knowledge, is easy to use, and reduces human error
Pros and Cons
  • "UiPath is straightforward and easy to use, even for those without coding knowledge."
  • "It would be good if the product could work locally, without depending on the internet, as connectivity issues can cause problems."

What is our primary use case?

We use the solution as an automation platform that even those without coding knowledge can use for automation-related tasks, such as PDF and Excel extractions. We're an IT services provider and use the tool for insurance data and other client requirements.

How has it helped my organization?

UiPath significantly improved our organization's productivity and strengthened our client relationships.

The solution reduces the cost of digital transformation, and we can now expect to see a 300-400% ROI. Doing so did not require expensive or complex application upgrades or IT support. The complexity of performing automations depends on the project size and ranges from very easy to moderately difficult on larger projects.    

The product reduced human error, improving the quality of service we can offer our clients and resulting in higher output accuracy. 

UiPath freed up employee time due to reduced errors, less human involvement, and less manual work. The time saved depends on the project size, but generally, it's approximately 40-50%.  

What is most valuable?

UiPath is straightforward and easy to use, even for those without coding knowledge. 

The solution's drag-and-drop functionality and templates save a lot of time.

We can easily build automations, removing humans from the loop, reducing human error, and saving time, to deliver positive outcomes for our clients.  

The solution enables us to implement end-to-end automation, which is excellent for reducing human error as there is no human involvement. It also reduces our dependency on humans and rapidly provides us with extracted data without manual work. End-to-end automation is essential because it allows us to carry out projects even if no team members are present, making it easier to conform to client deadlines.    

What needs improvement?

It would be good if the product could work locally, without depending on the internet, as connectivity issues can cause problems.

For how long have I used the solution?

We have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is highly stable; I rate it 10 out of 10 for stability.

What do I think about the scalability of the solution?

UiPath is very scalable; I rate it 10 out of 10 for scalability.

How are customer service and support?

The technical support is excellent and responsive. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

UiPath is the first RPA solution I've ever used. 

How was the initial setup?

I was involved in the development, testing, and deployment. The initial setup was neither remarkably straightforward nor complex; it was moderate.

What was our ROI?

Our ROI is in the region of 40-50%. 

What's my experience with pricing, setup cost, and licensing?

The product is very affordable, not costly at all.

The solution is very cost-effective for us.

Which other solutions did I evaluate?

We evaluated a few options, including Microsoft Power Automate, but it's a little more expensive than UiPath. UiPath also looks more modern, has a vast developer community, and excellent customer support.

What other advice do I have?

I rate the solution 10 out of 10. 

Being a part of the UiPath user community is valuable; sometimes, when we encounter issues or have queries, we can quickly get a response from the community.  

My team and I have used the vendor's UiPath Academy courses to improve our skills and knowledge of the solution. This was especially useful when I first started to use the tool, as I needed to gain experience in RPA. Anyone can take a UiPath Academy course and learn to use the platform without any additional hassle or training, regardless of coding skills and previous experience.  

My advice to others evaluating the solution is that I rate it very highly, and it's great for automating manual work. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Software Engineer at Wipro Limited
Real User
We get accurate output from Excel data and PDFs, making it easy for us to make decisions
Pros and Cons
  • "The most valuable feature is the ability to retrieve data from Excel files, including filtering the data. It is also straightforward and easy to navigate when building automations and makes our tasks easy to perform. It is very easy to use without any prior coding knowledge."
  • "The user interface needs a little bit of improvement because it looks a little cheap due to being a very old tool. Otherwise, it works well."

What is our primary use case?

I use UiPath to automate getting the relevant data from Excel and PDF files and for normalizing the data.

How has it helped my organization?

It helps reduce human error in data retrieval from PDFs and Excel documents. We get accurate output that is easy for us to make decisions on, helping us move forward to next steps. It makes us more productive.

End-to-end processes are useful for us because they give us positive output and increase our business productivity as well as staff availability. It saves a lot of time and human resources.

The amount of time an automation saves depends on the complexity of the task. Some save a lot, some save less, but it works well for us.

Automating tasks makes them more scalable and makes our client relationships better. We are able to provide solutions in less time than we expected.

What is most valuable?

The most valuable feature is the ability to retrieve data from Excel files, including filtering the data. It is also straightforward and easy to navigate when building automations and makes our tasks easy to perform. It is very easy to use without any prior coding knowledge.

Another important aspect is the UiPath community. It's critical when you face an issue. You can post it to the community and there are always people there who are ready to solve your issues. It works well in every scenario, and I would give a 10 out of 10 to the user community.

The UiPath Academy also helps a lot. I did a course last year because I wanted to know more about the new features. For anyone who wants to improve their skills related to UiPath, they should do courses from the UiPath Academy. It's very helpful.

What needs improvement?

The user interface needs a little bit of improvement because it looks a little cheap due to being a very old tool. Otherwise, it works well.

I would also like to see the ability for applications to work offline. Currently, they only work when online. If that is possible, that should be included in a future release.

For how long have I used the solution?

I have been using UiPath for the last two and a half years.

What do I think about the stability of the solution?

The stability is good, a 10 out of 10.

What do I think about the scalability of the solution?

The scalability is also good. I give it a 10 out of 10 for scalability.

How are customer service and support?

Last year I faced an issue related to UiPath and I posted a question on the developer community forum. After approximately two to three hours I got a response and that was all I required to resolve the issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Microsoft Power Automate. I switched because UiPath is cheaper and it has a large developer community.

What was our ROI?

It gives a great ROI. If you invest $1,000 in a project, it returns approximately two to three times, or $2,000 to $3,000. 

What other advice do I have?

The time it takes to set up an automation depends on the project size or complexity. It can take 15 or 20 minutes, and sometimes, it takes hours or a whole day.

Sometimes maintenance is required because it slows down due to new features or an upgrade going on. 

We have about 10 to 15 people maintaining things, doing testing or helping when anyone faces an issue. We have 200 to 300 end-users in our organization.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sahil Rana - PeerSpot reviewer
Project Lead at Peristent Systems
Real User
AI helps reduce human error when dealing with huge data sets
Pros and Cons
  • "The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results."
  • "In terms of performance, sometimes it slows down when the internet connectivity is poor. They need to optimize it a little."

What is our primary use case?

I'm using it for the automation of various tasks. It depends on the tasks the users define. If we have a task that results in human error, or if we want a positive output in a small amount of time, or if we are working on huge amounts of data, we use UiPath.

How has it helped my organization?

It helps a lot in eliminating human error, by up to 50 percent for us, and in providing stability compared to other tools. It provides high performance and makes it easier to get positive output from automation.

If you have a huge data set and you want to upgrade results, the AI capabilities in UiPath reduce human errors and give a positive result in a small amount of time.

It also helps speed up digital transformation and has freed up some employees' time by as much as 70 to 80 percent.

What is most valuable?

We are using the PDF functions for scraping. Also, security-wise, it is very easy.

The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results. The UI is easy to use and does not require much training. A new user can use it.

Also, the UiPath user community is very good. If you have any questions, you can ask the community and a developer will help you as soon as possible. It has been a great experience for me.

I did one of the UiPath Academy courses last year to improve my skills in automation. It helps a lot. I would recommend the Academy to everyone who is new to the tool. Take a course and you will learn a lot. It helps improve your skills, enhance your knowledge, and know about new features.

What needs improvement?

In terms of performance, sometimes it slows down when the internet connectivity is poor. They need to optimize it a little.

For how long have I used the solution?

I have been using UiPath for the last two and a half years, approximately.

What do I think about the stability of the solution?

The stability is very good. It's a 10 out of 10 for reliability.

What do I think about the scalability of the solution?

It's very scalable.

Which solution did I use previously and why did I switch?

I have used Microsoft Power Automate, but UiPath is far better. UiPath is easier to use, easy to implement, and cheaper than Microsoft.

How was the initial setup?

The setup is not very complex and not very easy. Overall, it's moderately straightforward. Every new user needs a little training but can use it after some time.

The amount of time it takes depends on the size of the project. Sometimes we can deploy in a few minutes and sometimes it takes up to two hours. The number of people involved also depends on the project. Sometimes, one person can deploy it and sometimes a team is required.

What about the implementation team?

Implementation is done in-house.

What was our ROI?

It provides accurate results and great ROI. That's why we are using this tool for the end-to-end automation of tasks.

What's my experience with pricing, setup cost, and licensing?

It is cheaper than Microsoft Power Automate and saves us between 50 and 70 percent on costs. UiPath's pricing is moderate and something everyone can afford.

Which other solutions did I evaluate?

We didn't evaluate any other options because UiPath offers every feature that is valuable and useful in automation.

What other advice do I have?

Between the great ROI, speed, and AI capabilities, everything about it is positive for me.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.