UiPath Platform Reviews

We have many use cases. We have used it in finance, HR, IT, business supply chain, insurance, etc.

It is easy to build automation using UiPath. UiPath definitely provides a lot of value to the organization. There is efficiency and effectiveness.

UiPath has helped to minimize our on-prem footprint. It is very important for us.

The AI functionality has given us a lot of flexibility to go to the management and tell them that we can enhance things. Some of the things that they initially thought could not be automated can now be automated.

The AI functionality has enabled us to automate more processes, but it is not an easy process to understand and implement automation. It is relatively new, and it requires a lot of change management.

UiPath speeds up digital transformation and reduces the cost of digital transformation. 

UiPath has reduced human error. There is an 80% reduction. UiPath has also freed up employee time by 80%. 

UiPath has saved costs for our organization by 30%.

The cloud feature is valuable. Automation Hub and AI fabric are also good features.

UiPath Community is good. They answer all the queries.

Their support should be improved. 

Any unnecessary features should be removed. Only the relevant features should be there. There are so many unnecessary features that are not used by the organization. They are offering too many things such as process mining, task mining, communication mining, intelligent documentation, etc. It should be a specialized solution. It should not do everything in this world because the value comes down.

I have been using UiPath for six years.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability. 

It is being used at multiple locations.

Their support is very poor. It is not timely. They sometimes take a lot of time to find resolution.

We do not use UiPath Academy. UiPath Academy courses are good, but nobody on the team is doing the courses through UiPath Academy.

Neutral

I have also worked with Automation Anywhere and Blue Prism. All these tools are good. IQ Bot from Automation Anywhere is very good. It has better features than UiPath, but UiPath is marketed well.

I was involved in its deployment. It is a straightforward process. It took us three months.

It does require maintenance. We have five people for deployment and maintenance.

We have consultants.

We have seen an ROI. It took us five years to see an ROI.

UiPath is expensive.

It is a great tool, and I can help people to implement it.

I would rate UiPath an eight out of ten.

I am working for a client. I am using on-premises UiPath Orchestrator. I have installed UiPath Studio and deployed some processes for automation. 

I have used it for SAP automation, Excel automation, and web automation. I have not yet used the AI functionality. I might use it in the future.

Manual tasks are reduced, and in less time, I can complete a task. 

UiPath has sped up our digital transformation by 20%.

UiPath has reduced human error. With automation, correct values get entered, and there is a reduction in human error. There is a 10% reduction.

UiPath has saved us money because there is a reduction in manpower. It has saved about 20% on costs.

In terms of time savings, for Excel automation, the backend activities are much faster, whereas web automation takes time because it requires loading the screen and capturing the elements. For Excel automation, the backend activities take 30% to 40% less time.

UiPath Orchestrator is very user-friendly and easy to understand.

The interface is very good. In the latest one, they have added many more activities, which has made it even easier to do automation.

While doing web automation, I am facing a selector issue. In the web portal, we need to capture a screen element. For capturing the screen element, when I run the job the next time, it fails because the limit is not recognized. It is very difficult to make the selector stable. It is not easy.

I have been using UiPath for more than two years.

At times, when I restart the system, the deployed robots take time to connect to the UiPath Orchestrator. Overall, I would rate UiPath a nine out of ten in terms of stability.

It is scalable. We can use it in different companies or industries, such as hospitality or finance. I would rate UiPath a nine out of ten in terms of scalability.

It is deployed at one location, and we have four to five users of UiPath.

I am satisfied with their support. Whenever I raise a ticket, they provide the required support. 

UiPath has a user community, but I did not use it much. I used the UiPath documentation.

I have also used UiPath Academy and completed three courses. I have done the foundation course, the advanced course, and the continuous learning course. I am satisfied with the UiPath Academy courses.

Positive

I have also used Automation Anywhere. Compared to Automation Anywhere, UiPath is more user-friendly. In Automation Anywhere, we have to do lots of things, whereas in UiPath, we have to do fewer things, which makes it easier to do automation. Also, capturing the screen is much harder in Automation Anywhere. It is easier in UiPath.

The deployment of UiPath Orchestrator only takes one day. 

In terms of maintenance, it only requires yearly license renewal and making sure it is up to date.

We have two people who are involved in the UiPath deployment. 

Overall, I would rate UiPath a nine out of ten.

We use it for various purposes like account management, finance, HR, and procurement.

We can complete all tasks within a single, unified platform. Whether it's documentation or deliveries, there's no need for multiple tools—it's all streamlined and straightforward. There's been a decrease in human errors which means we can skip the manual revalidation process. It's remarkably efficient, freeing up more than fifty percent of employees' time.

The standout features are data scraping and data analysis. It enables us to implement automation seamlessly from start to finish. It is user-friendly and significantly speeds up the development process.

The primary concern revolves around the high costs of licensing. It would be beneficial for them to develop plans or packages, especially for countries where people are more budget-conscious. Adjusting the pricing strategy could make the platform more accessible to a broader audience. It would be beneficial if there were options to extend the data storage period, coupled with dashboard views and analytic features for a more comprehensive and streamlined experience.

I have been working with it for seven years.

I would rate its stability capabilities eight out of ten.

Scalability is a strong suit; it can effortlessly expand its capacity and functionality to meet specific needs.

Support is somewhat dependent on the presence of a distributor in our region. Dealing with issues often involves going through video communication numerous times. The current setup, due to security reasons, makes troubleshooting challenging without direct access. Having direct access to support through the account holder would make things more convenient. I would rate it four out of ten.

Neutral

We utilized Automation Anywhere, Blue Prism, and similar options before settling on UiPath. Initially, the prices were acceptable, but lately, they've hiked up.

The initial setup might seem complex at first, but once you get used to it, it becomes more manageable and straightforward.

The deployment time varies, usually taking half a day to two or three hours, contingent on the infrastructure. Maintenance typically requires only one person.

It is quite an expensive solution.

We transitioned from WorkFusion to UiPath due to the superior functionalities offered by UiPath.

It's crucial to evaluate not only the technological aspects but also the pricing structure when choosing a platform. Overall, I would rate it eight out of ten.

I develop RPA processes at a financial services company. We use UiPath for tasks like data entry, image processing, and reporting. 

The biggest benefits of UiPath are fast implementation and the ability to run unattended bots. When they implemented UiPath, my manager was kind of shocked. 

We could run a process to extract every file from the portal each employee needs, which saves almost two hours per employee daily. You could see the benefits immediately. The hardest part of RPA is often convincing management that the expense is justified. The company can hire fewer employees because it's automating repetitive tasks. However, some of that savings is offset by the cost of licenses and hiring developers. 

I completed the UiPath Academy course, but I haven't received a certification. It helped me to understand how to implement UiPath processes. The main benefit is that it contains complete information about the tool. I know enough about using UiPath that I don't need to search the knowledge base when I get a new requirement.

Another advantage of implementing robotic process automation is that you can greatly reduce human errors. The RPA process almost never makes mistakes. It increases productivity and frees up employee time. For example, we have a guy who is responsible for creating memos for the checks. It involves 200 checks, but he was reassigned to something else, and now all those checks have been automated. The organization saved the equivalent of about 60 FTEs. 

The most valuable feature is image processing. It's something I use daily when I need to do some work on a VM remotely. Image processing enables me to locate the connectors and click to perform my job or task. It's easier for me to develop a process using UiPath compared to Power Automate.

UiPath enables us to set up end-to-end processes. For example, I have a process for taxes that gets a statement from the bank, checks incoming and outgoing transactions, calculates the withholding and exemptions, and files it on the income tax site. If I get stuck when I'm working on any process, I can easily ask the UiPath Community forum, and the public can respond to it. 

UiPath's OCR features could be improved. It has to do complex OCR captures with UiPath. I would also like improvements in the dashboard for executing processes. 

I have used UiPath for a year and a half. 

UiPath is stable, but you need to adjust the process when a web application changes its interface. 

UiPath is quite scalable, in my experience. We have a large environment and 150-160 processes. 

I rate UiPath technical support nine out of 10. They're always on our level when we contact them about any errors or limitations we face. They respond consistently, and they're available when we need a meeting to discuss something.

Positive

I have also worked with Power Automate. UiPath is more flexible and dynamic, whereas Power Automate is a little harder to handle.

The initial installation is straightforward. You install the UiPath enterprise license and apply the license key after completing the task. For unattended bots, you need to deploy the Orchestrator on-premises, which is somewhat complicated, but the overall experience is straightforward.

When we implement it on-premises, we need to take some steps for security. We have to configure some ports and connect all the PCs, but everything is under the control of an enterprise security security solution. During the initial installation, we needed five people, but once it's deployed, a single person can administer the platform. 

The pricing depends on whether you're running attended or unattended bots. Unattended processes cost a lot more, and you have to pay cloud costs, too. It's costly. The licensing for the tenant dashboard, developer's toolkit, etc. was reasonable, but unattended bots are quite expensive.  

I rate UiPath nine out of 10. I suggest new users study the knowledge base on the UiPath website. Many people get information from YouTube or another source that doesn't cover all the steps of this tool. However, if you study using UiPath Academy, you can gain complete knowledge of the tool.

I have been in three different organizations working with UiPath. In all of them, I had to create the center of excellence for UiPath. For automation, we decided to use UiPath because it was easy to learn. We had citizen developers involved. Most of the use cases were typical manual repetitive tasks and did not involve too much intelligence. I did not use the AI components in any of the use cases that I have done in the past. We mainly had end-to-end automation of simple processes. They were not too complex.

I have worked in the energy sector, and there were processes that were connected to renewable energy projects, but they were not related to a good cause, such as improving sustainability. We also had processes that did not provide any financial gains for the company, but they improved the motivation of employees. For example, we automated a process to check employees' birthdays and sent an email congratulating the person and tagging their manager as well. There were no financial gains, but it had a good impact on employees.

In most cases, it is easy to do automation with UiPath. It is not always the best solution, but in most cases, you can imitate what a user is doing. You can substitute that and create a process. It is very easy to do this. The complexity normally comes from the reengineering of the process to make it more efficient, but that is not about UiPath. That is more about the company thinking that we have been doing this for a long time and how we can make it better. It is very easy and straightforward most of the time. From the thousands of activities UiPath has, I end up using the same activities 90% of the time. It is very easy to remember and organize in my mind. As soon as I hear a process, I know how I am going to do it. For example, on receiving an email with an Excel file, we will extract the data that goes line by line into SAP or another platform. We will then save it and then write back the status by email. This is a very simple case, but it would be very hard to implement using any other technology. When it comes to end-to-end automation, about 90% of the time, you can do end-to-end automation with UiPath, but there are times when UiPath is not the best solution.

The main benefit of UiPath is that it is easy to develop and deliver automation. We can do this while software engineers are dealing with a more robust solution for the future. For example, when we need to connect different applications, and there are no API calls they can connect to, UiPath can provide a bridge for the short to medium term while resources are working on the final solution. I do believe that UiPath has a lot of strengths, but in terms of maintenance, there is one more application in the middle that we need to make sure is working for the end-to-end process to not fail. I can deliver a solution in one to two weeks instead of waiting six months for the final solution, but there will be more maintenance.

UiPath has freed up employee time, but the time saved depends on the use case. We had some very big processes that saved a few days. Overall, it frees up about 10% of our employees' time. 

UiPath has saved us costs in theory, but in practice, I am not sure. It saves the time of our people, but we are not letting go of those people, so the cost of those people is the same. However, these people might be doing other work that might bring money to the company. 

It is very easy to develop and deploy. It is easy to work with different applications at the same time. For example, I can read an Excel file and then go to SAP or any other platform. I can then open Outlook and send an email from Outlook. I can even use Teams. Being able to combine all these applications is the main thing that I like. 

I also like how fast it is to develop a big, low-code platform engine. You just drag and drop, and most of the activities are done. It is very fast to create processes. I like it.

Its pricing changed again this year. I do not know why it just went up, but I do not like that. This is something that I would like them to improve for sure. 

It would be nice to have the possibility to change the values in the middle of the debug. For example, I am debugging a process, and I write at a place. The value of that level is one, but I want to see the results of it if I change it to two. It does not seem possible in UiPath. It is possible in other software, but in UiPath, it is not yet possible.

I have been using UiPath for six years.

The Orchestrator, cloud, and everything else have been stable.

It is scalable. We have about 20 people using it. It will impact around 40 to 50 people.

I do not have direct contact with the UiPath technical support because we have a vendor, and we go through the vendor. 

The UiPath community is very good. I myself do not contribute much to the community, but anytime I have doubts, it is very easy to find a solution in the UiPath community. The community gives a lot back. There are a lot of people writing back. It is very well established. About 90% of the time, I find the solution, and the other 10% of the time, I find a way to the solution. It normally takes me less than a day. There are a lot of activities created by the community as well, which are very helpful. I know some of the people who create these activities. People just give back.

In my current organization, we were not using any other solution previously. In other companies where I worked, UiPath was the first solution, but in one company, I also worked with Blue Prism. We had both UiPath and Blue Prism at the same time.

UiPath is easier to learn. It has certain activities that Blue Prism does not have. Visually, UiPath is much more appealing. I know the visual appeal does not matter much to a lot of people, but it matters to me.

It is deployed on the cloud. We moved to the cloud last year, and it took us two months to set it up and go from on-prem to the cloud. About 50% of the time was spent on things related to our company in terms of security and other things. It was not on the UiPath side. On the UiPath side, it was pretty straightforward. It was pretty nice.

Five people were involved in total, but they were not involved not full-time. 

We have seen an ROI, but I do not have the metrics.

Its price is fair, but I would prefer it to be lower.

I would recommend UiPath. I would recommend starting with very simple processes. Do not go for a very big end-to-end process. Start with a part of it, gain confidence in it, and then start building on top of it. Many times, the process that people want to implement is too complex, and they do not put it down on paper. They do not do a cleanup of the process, and most of the discussion is happening while developing, which makes it complex, so I would recommend starting with something small, seeing the results, and growing from there.

Overall, I would rate UiPath an eight out of ten.

I use the solution with different customers. Sometimes it's used for financial organizations, or for accounting or ecommerce. It can be used for mortgages, or loan processing for example. 

We use the automation a lot. 

It's very good at document understanding. Training machines and utilizing machine learning models is very easy compared to other models. 

The product offers easy integration with APIs. 

It helps with email automation and PDF automation.

It is easy to build automation using UiPath in comparison to, for example, Blue Prism or Power Automate. 

We use it to implement end-to-end automation. Internal automation is rather important to me. It's something the customer needs. There are multiple processes that are automated and involve API integration as well as document understanding. At the final stage, we'd need reporting as well. 

The user community of UiPath is very good. We have access to partner portals and learning portals. The forums are also very good. They have a good support system. If we get stuck, we get extremely helpful answers. In the community, there will be videos about new features coming out and will show the use cases. They show their plans in advance, which is very helpful.

I've used the UiPath Academy classes. There are lots of courses and I have an advanced certificate. The biggest benefit is having some training rather than going into the product and trying to learn it by trial and error. You can either get basic knowledge or do a deep dive. It gives you options to go as deep as you want.

We use AI functionality in our automation program. We use machine learning models, for example. Document understanding uses AI as well. It helps us automate complex and difficult processes. If I have to create complex logic or do some new API integrations, with the help of AI, it's easier. We can automate more processes overall. As you train the machine learning model, and do the right test cases in the right way, it begins to work really well.

It has helped to speed up digital transformation.  

The solution has helped us reduce human error. It's helped prevent us from fixing errors and reworking things. It also helps remove people from mundane tasks. It's helped people save time. How much time is saved depends on the process. Sometimes some human intervention is still required, however, it can typically save three and a half to four hours. 

The cost can be a barrier. Power Automate from Microsoft, for example, comes at a lower cost. 

The automation hub and the architecture around test cases could be improved. They should offer more videos that would help us implement various scenarios. We'd like to see information about use cases specific to different industries. If there are use cases that have worked at different companies, we'd like to be able to see them to learn from what others have done to help us grow our business as well.

I've been working with the solution for the past seven years. 

The solution is very stable and good. 

The solution is quite scalable. It's no problem. With architecture on the cloud and the fact they support VMs and Azure, there's no issue with scaling. 

I used to contact support a lot. I don't do it so much anymore. 95% of the time they are very good. There have been times when we have faced roadblocks, however. 

Positive

I've used Blue Prism in the past and I am exploring Power Automate as well. Power Automate is expanding quite a bit. It's very good. The UI isn't quite up to the mark. It still has limited features, however, it is easy to use and the price is good. Blue Prism is still a very complicated tool.

I've been involved in the initial setup. I've created things in the development and test environment and then moved them to production. The process could be improved a bit. It would be nice if there was a button you could click to replicate across environments. 

We have senior developers that can handle the setup and integration process.

As consultants, we do not need to handle any maintenance tasks. 

We handled the initial setup ourselves. 

The pricing can be a barrier. For most clients, it is pricey compared to other solutions. However, it offers great features. 

I'd rate the solution eight out of ten. 

If a company has a lot of use cases where automation features are required, they should try UiPath. However, it depends on the company's requirements. 

We have many use cases, including 50 or more in the finance domain. This solution supports Robotic Process Automation, RPA, and I work with it for website automation. We use it with SAP and use it for Excel automation.

For example, we use it to download an EML file, and using a UiPath application, we extract PDFs using OCR activities and convert them to digital files. Once we've accepted all data from the PDF, we update all of the details digitally and send the particular data to the business via a consolidated business sheet.

The success rate is 80% to 90% using UiPath. 

It's easy to build automation. It's a drag-and-drop activity. You don't need to code or write. All activities are available in the activity planner. We can build a bot and deploy it to VMs to use in production.

Even a person who has no coding knowledge can deploy a UiPath automation. 

This solution enables us to implement end-to-end automation. It's a big part of the process. In UiPath, some setup of validation is there. It can get technical. Not each and every process needs to have automation. We use the validation to discover if it is zero, semi, or full automation. We'd look at the applications involved in the business process, like SAP. We'd mark it as what percentage is actually needing automation. The solution helps by selecting logical tasks. Some areas are only able to be done by humans. In that case, it's only semi-automated. 

The user community is good. If you search for an answer, it's a way to find solutions. 

UiPath Academy courses are great. I used them to complete my certification. The courses and videos make it easy to understand. There are Studio, Orchestrator, and Robot courses. There are courses from basic to advanced. Everyone can jump in and learn very easily.

The solution helps us speed up our digital transformation. We used to need seven to eight people for some processes like processing invoices and we were able to reduce it by two to three people. 

Human input is prone to error, however, UiPath helps reduce human error. While UiPath does sometimes make errors, it would be due to errors in the creation or logic. That said, if created properly, it removes the need for human intervention and removes errors in general.

It's freed up employee time. If I need to check something every day or do validation, it would typically take two hours of my time. Now, I can use a bot to do that work. I no longer have to worry. It flags only what I need to action and I don't have to look at everything. 

UiPath has saved us money. We reduced two to three full-time employees by automating tasks, we save that money in salary. 

Sometimes we get some disconnection issues. This happens maybe 10% of the time. 

We have trouble sometimes finding answers in the UiPath user community. Using the community portal can be difficult. However, how they give training is very good.

We've had an issue with the selector. 

I've been using the solution for four to five years. 

The solution is stable. There is no lagging application-wise. There might be unexpected pop-ups or Windows upgrades that may affect UiPath, otherwise, it is very reliable. 

The solution is scalable and has a good scaling framework. You can scale your process at any time. In-house, we were able to build our own scaling framework without issues. 

We've contacted technical support twice. We were migrating from classic to modern architecture. Our team is pretty technical and capable, so we haven't needed much help. When we reached out, they were good. However, sometimes they took a while to respond. 

Neutral

We also use Blue Prism. I'm also aware of Power Automate. The simplicity, ease of development, and consistency made us move to UiPath. However, now the market is changing, and our company is considering moving to Power Automate as it is cheaper. Still, at this time, UiPath is better than Power Automate. 

We use the solution on VMs and Azure. We are also using continuous deployment, CI/CD. 

I was involved in the deployment and we started the process for the company. We take care of the deployment, development, and maintenance. Now, everything is stabilized. 

It's easy to deploy. We can easily publish through UiPath Studio or get a packet and deploy it where we want. We have one release manager that handles the process deployment. 

Without maintenance, a UiPath bot cannot run well. You need to handle updates, et cetera, to make sure bots don't fail. 

The pricing and licensing costs differ depending on what you use. Comparatively, Power Automate is cheaper. However, UiPath is cheaper than Blue Prism or Automation Anywhere. 

We're an official UiPath partner.

I have no experience with their AI functionality. 

I'd rate the solution nine out of ten. If the pricing was less, it would be ideal. Other than that, it's a great product. 

We work with the government on HR-related data and banking reconciliation. We use the solution in the insurance industry for claims management.

We use the product in different use cases. We use it for automating repetitive tasks, email and document parsing, and posting data from different systems to centralized systems. In most cases, we use it to compare different Excel sheets for reconciliation and updating the master system.

The tool helps us to envision the automation processes and gives us an edge in offering our solutions to the customer. UiPath keeps innovating new technologies. It also localizes technologies like OCR for extracting data from documents to the regional market. The reporting tools are fantastic. It also helps us calculate ROI and manage bugs.

UiPath Document Understanding and Task Mining are valuable features. I am satisfied with the product overall.

Saudi has two calendars. UiPath does not support the Hijri date. They should add it in future releases. We also face regular issues while parsing from right to left and left to right. The Arabic language is not related to the platform. We have Arabic scripts which are sometimes difficult to understand. Also, the license is complicated.

The add-ons are not well documented. When we offer and pitch to the customer, sometimes we get confused about which one to offer based on the third-party tools. The solution must focus on microservices and web-based platform building. It would be fantastic if they could produce web applications connected automatically to UiPath.

OutSystems is a low-code platform for building web-based and mobile applications. If such features are available in UiPath, it will eliminate the need to integrate with different applications. We can directly build applications using UiPath.

I have been using the solution for the last four or five years.

The product is very stable. When we deploy it in the cloud, there is no need for maintenance. UiPath manages everything. Maintenance of the configuration has to be done by us.

The solution is scalable.

When we need a technical team member's support, they join the call and try to guide us. I rate the technical support a seven or eight out of ten.

Neutral

I have worked with Automation Anywhere. It is a good solution but not on par with UiPath. Automation Anywhere has a lot of features, which is very nice. However, UiPath exceeds our expectations.

UiPath has better support, resources, and scalability. UiPath provides very good vendor support. Automation Anywhere allowed users to download preconfigured processes already deployed elsewhere so that we could just fine-tune and use them.

The product can be deployed both on-premise and on the cloud. I worked as a solution architect. So, I get involved in the conversation if there is any conflict in the deliverables. The tool is easy to deploy. The time taken for deployment depends on the complexity of the processes. It takes two to four weeks for simple processes. For complex processes, it takes six to ten weeks for deployment. After the project's completion, our engineers are on standby to resolve any issues on the project's go-live date.

We focus on high-value solutions and look at the repetitive processes we can use. The HR initiative we did is on-demand in our region due to the regulations. We can develop the process once and deploy it multiple times with zero or minimal adjustments. We focus on the high return to the organizations, the shortest ROI, and the highest value to the business so that the customer would realize the importance of such technologies. When we build trust with the customer, we have very big upsell opportunities and referrals from them.

We need one or two people to deploy the product for a small project. For large projects, we need a team of six or seven. Our team has 10 to 15 people, including developers, solution architects, and support personnel. The tool requires maintenance. Our support people are responsible for different services. Around 10% of the resources in our company are involved in maintenance.

UiPath gives pretty good discounts.

The ease of building automation using the product is fantastic. The product speeds up and reduces the cost of digital transformation. I haven't seen many major upgrades to the customer's infrastructure or applications. I design and modernize the processes. If we can’t extract the data from databases, the customer will put that data in a flat file or Excel sheet and add it to a folder. We pick them up and do the processing.

We are not supposed to touch the core system in the banking industry. So we may get it with APIs. Sometimes, APIs are not available when we do the implementation. It takes some time for the banks to build those APIs. UiPath is equipped with different integration tools, whether it is native or not.

The solution has helped to minimize our on-premise footprint. It is very important to many of our customers. To minimize the cost and provide more streamlined processes across different customers, we have created a shared pool Orchestrator to connect multiple customers to the same Orchestrator. They pretty much share the same processes, but they have different system endpoints. We can clone the processes and modify the endpoint interactions and input data. Sometimes, they use flat files. We change the configuration minimally. The rest of the processes are cloned, enhanced, and supported.

The solution enables us to implement end-to-end automation. We can automate end-to-end based on the scope, expenses, and processes. The implementation could be lengthy or short, based on the processes involved. End-to-end automation provides an edge to us as a consulting company to provide our customers with very advanced automation tools. We have different services and products that we can integrate UiPath with.

We have a content management system. When we use Document Understanding, we relieve the users from indexing documents. UiPath would do the indexing using Document Understanding and archived document repositories. We sometimes do integrations with archives, too. It depends on the context of the implementation. Sometimes, we can automate 60% of the process because some are not UiPath-targeted processes, but we can automate the other process with other systems.

We do not use AI much. We rely on Document Understanding, which is part of AI. In the next couple of years, because of AI's popularity, I believe UiPath will provide more features and enhancements related to AI. The tool has freed up employee time by 70 to 80%. UiPath has saved costs for our organization.

A couple of weeks ago, we had a case about HR contracts in the Ministry of Labour in Saudi. By the end of this year, they want to digitize their contracts and link them to their official portal, where employee contracts are issued. They currently rely on Excel sheets to do the entry. UiPath processes that we support have proven that there are zero percent errors in them compared to human data entry errors.

The as-is process was that an HR personnel must log in to the platform and do the data entry so the contract would be issued and sent to the employee. The HR personnel would interact with four or five pages and provide data like employee ID, mobile number, date of birth, position, salary, and increments. If there is an error in the data, it has a negative impact on the company. It's an official contract that is issued to the employee. If there are any discrepancies, they would have to rectify the whole process again. Besides, it would affect the company's reputation in the market.

For example, if the HR personnel enters 50,000 instead of 5,000, the employee can claim that money. To avoid this, companies can export the HR master data into Excel sheets and put it in a folder. We can program UiPath to pick all the information and paste it into the Ministry of Labour portal. We can verify the data, do a quality check, and post it to the system. This process used to take three to five days to finish, along with an error margin. With the help of UiPath, we shorten the time by 80% with zero error margin.

We have subscribed to UiPath Academy. All our engineers are certified in different UiPath certifications. I am a solution architect. I have done a lot of courses and certifications. In addition to the certification courses, UiPath Academy provides us with resources, information, built-in demos, and process standards. We deal with all the stakeholders in the customers' company.

The product must empower localization. People who want to use UiPath must ensure that the processes they are targeting to automate are fulfilling the conditions for automation. Sometimes, a customer would expect to automate everything. We need to ensure the processes we are targeting to automate are repetitive. We also need highly skilled people to manage the automation. We must automate the high-value processes of the organization to see the results and recognize the return on investment immediately.

Overall, I rate the product an eight out of ten.