UiPath Platform Reviews

We use UiPath in the telecommunications and banking sectors to automate various processes, including IT, HR, and financial receipt processing.

We began using UiPath to automate repetitive and rule-based tasks, such as extracting data from documents, inserting data into applications, and sending reports to end users using databases.

UiPath helps implement end-to-end automation by extracting information from documents using the OCR engine and automating procedures by integrating with Salesforce, SAP, and other systems.

The UiPath User Community is extremely helpful.

UiPath has helped to minimize our on-premises footprint.

UiPath Academy courses benefit our developers by providing them with certifications and badges that help them improve their UiPath skills.

We are currently testing the AI and machine learning capabilities of UiPath to make it easier to automate more complex processes.

UiPath has helped reduce the cost of our digital transformation and the number of human errors.

UiPath has helped free up staff time to focus on more valuable work by automating repetitive tasks.

UiPath has multiple valuable features, including stability, automation, and integration with different applications. In addition, the OCR in Document Understanding and the integration with the chatbot are also good.

The data extraction has room for improvement.

AI and machine learning always have room for improvement.

I have been using UiPath for five years.

UiPath is stable.

The technical support is good.

Compared to other automation tools, UiPath is expensive.

I would rate UiPath eight out of ten.

Building automation using UiPath is moderately difficult.

I recommend UiPath.

We use the product for contact center, HR, and airport operations. 

The tool's most valuable feature is unattended robots. 

UiPath's process mining needs to improve a lot. The generated reports are difficult to analyze by ordinary people. Task mining reports are also difficult. 

I have been using the solution for four years. 

I rate UiPath's stability an eight out of ten. 

I rate the solution's scalability an eight out of ten. 

The support tickets don't get solved at times. We expect to support people with higher expertise when we open a ticket. However, we get less experienced individuals who waste our time. 

Negative

The solution's deployment was straightforward. 

Our partner helped us with the implementation. 

UiPath is too expensive. 

I have evaluated Power Automate and Automation Anywhere. The main differences include easy implementation and development. 

The business objective that we tried to achieve with automation was enhanced productivity. 

UiPath has fundamentally changed our organization's reporting and task-mining processes. 

We use UiPath AI Center. 

I rate the product an eight out of ten. 

We use UiPath to automate business processes. 

The tool's most valuable features are document processing and AI Center. 

I want a dashboard on pending and ongoing automation in Orchestrator. Currently, we have to check folder by folder to see them. 

I have been using the solution for two years. 

UiPath is a stable product. 

The solution is scalable. 

The tool's tech support team is helpful. They will jump on a call immediately in case anything goes wrong. 

Positive

UiPath's pricing is expensive but reasonable for the quality of service that it provides. 

We have saved more than 1000 hours with automation. We have around 100 automation. We save a lot of hours. 

I rate the product a nine out of ten. I recommend it to my friends and clients. 

We generally use UiPath for invoice processing, finance-related processes, and other similar processes in the oil and gas industry, including government and child welfare use cases.

My organization also used UiPath to automate processes for a good cause, particularly for a US organization that was into child welfare and adoption, so that was one of the use cases: automation for a child adoption and child welfare organization.

To me, the most valuable feature of UiPath is document understanding.

AI is also a valuable feature, as that is the current trend, so it's one of the most essential features of UiPath.

I found it very easy to build automation through the solution, as it has a drag-and-drop interface. If you know the flow and understand the basics, you can easily build automation in UiPath. In simple terms, the solution has a low code interface.

My organization saw many positive outcomes from UiPath automation, mainly when it was applied to an organization in the US focused on child welfare and adoption.

The solution also enabled my organization to implement end-to-end automation. That is important because I would always prefer some end-to-end automation wherever possible, even with a bit of human touch in the loop. I find solutions that enable end-to-end automation, such as UiPath, great.

I found the UiPath user community valuable. I'm a very active member of that community, and one of the good things about it is that it's active and full of people helping each other learn and grow, even when people don't know each other. I learned a lot from the community to be who I am today.

My organization worked with one client with an on-prem environment, and UiPath still has a good platform for an on-premises setup. It's called the Automation Suite, particularly the latest version.

My team, including myself, took courses from the UiPath Academy, and I recommend the academy to anyone interested in learning RPA and understanding the basics of UiPath. Even for someone who needs some refresher or retraining, I would recommend UiPath Academy, as I find it one of the best places to learn.

My organization used several UiPath AI functionalities for automation, including document understanding, language understanding, and even generative AI, which has significantly helped.

I also like that the AI functionality of UiPath enabled my organization to automate more processes overall.

The solution helped speed up digital transformation, mainly because manual processes take up much time. Still, with UiPath, time and costs were drastically reduced, so I find the solution beneficial. It has also reduced human error in the organizations in which it was implemented and even freed up employee time. The amount of time freed up would depend on the use cases, but the time saved would be significant for a company with a lot of automation. UiPath also helps save costs, but it depends, so it would be difficult to determine a number or percentage.

What could be improved in UiPath is the release or update because my organization noticed that a few minor bugs occur from time to time, mainly on the development side. That is not a showstopper, but if the UiPath team could inform my organization ahead of time, that would reduce the need for developers to find a workaround for the bugs. UiPath releases need to be improved.

I started using UiPath in 2019. I'm still using it.

Stability in UiPath is good, but this relates to the little bugs that my organization noticed in the community edition of the solution, not the enterprise version. Other than the minor bugs, stability-wise, UiPath is good.

UiPath is a very scalable solution.

My experience with the UiPath support team is very good. The team was very helpful and supportive. The support team is an eight on a scale of one to ten.

Positive

Before UiPath, I used Microsoft Power Automate and Blue Prism. Still, UiPath is more advanced when compared to the two tools, plus UiPath has a much broader scope, with over twenty products addressing different stages of the project lifecycle.

The AI or RPA and automation capabilities offered by UiPath are also quite good versus what Blue Prism and Microsoft Power Automate offer. UiPath is one of the leading tools in the market.

Deploying UiPath in the cloud is easy because it only requires some configuration before use.

For on-premises deployment, you need to install specific applications to get the solution to work. Still, with the UiPath support team, you can easily do the on-premises deployment, so deployment isn't a big issue.

The pricing for UiPath is OK, but it's a bit on the higher side, as the target audience is a bit different.

UiPath is deployed differently for clients. Some have an on-premises deployment, while some deploy it on the cloud.

You don't need many people to deploy the solution because if you have the infrastructure, such as the database and the server, ready, one person who understands the infrastructure would be able to do it.

My rating for UiPath overall is a nine out of ten.

My organization is a partner of UiPath.

We use UiPath for invoice processing and PDF extraction.

Building automation using UiPath is extremely easy. Everything required is available online.

UiPath enables us to implement end-to-end automation, which is the most important aspect for us.

The UiPath User Community is strong.

UiPath has helped us to minimize our on-premises footprint. We are using an on-premises orchestrator and working in the financial services industry, where we have to process 30,000 invoices per day. This would normally require a lot of manpower, but with UiPath, we are able to do it with only five bots.

We use the UiPath Academy courses and my team recently received the AI certification.

We use the AI functionality in UiPath to help automate more processes overall. 

UiPath helps speed up our digital transformation.

It has helped reduce human error a lot.

UiPath has helped free up our staff time by automating the manual work and saving our resources. 

The Orchestrator feature is the most valuable of all the automation solutions I have used, including OpenBots, Robocorp, and Microsoft Power Automate. It is essential for managing all of the processes in UiPath.

The UiPath Academy Orchestrator training needs to be updated to reflect the recent changes.

I have been using UiPath for one and a half years.

UiPath is stable.

UiPath is scalable.

The price for UiPath is on the higher end.

I would rate UiPath ten out of ten. I have used five other automation solutions and UiPath is the best.

No maintenance is required.

The development, scalability, and reliability of UiPath are the best, and I recommend the solution 100 percent.  

I use the solution with different customers. Sometimes it's used for financial organizations, or for accounting or ecommerce. It can be used for mortgages, or loan processing for example. 

We use the automation a lot. 

It's very good at document understanding. Training machines and utilizing machine learning models is very easy compared to other models. 

The product offers easy integration with APIs. 

It helps with email automation and PDF automation.

It is easy to build automation using UiPath in comparison to, for example, Blue Prism or Power Automate. 

We use it to implement end-to-end automation. Internal automation is rather important to me. It's something the customer needs. There are multiple processes that are automated and involve API integration as well as document understanding. At the final stage, we'd need reporting as well. 

The user community of UiPath is very good. We have access to partner portals and learning portals. The forums are also very good. They have a good support system. If we get stuck, we get extremely helpful answers. In the community, there will be videos about new features coming out and will show the use cases. They show their plans in advance, which is very helpful.

I've used the UiPath Academy classes. There are lots of courses and I have an advanced certificate. The biggest benefit is having some training rather than going into the product and trying to learn it by trial and error. You can either get basic knowledge or do a deep dive. It gives you options to go as deep as you want.

We use AI functionality in our automation program. We use machine learning models, for example. Document understanding uses AI as well. It helps us automate complex and difficult processes. If I have to create complex logic or do some new API integrations, with the help of AI, it's easier. We can automate more processes overall. As you train the machine learning model, and do the right test cases in the right way, it begins to work really well.

It has helped to speed up digital transformation.  

The solution has helped us reduce human error. It's helped prevent us from fixing errors and reworking things. It also helps remove people from mundane tasks. It's helped people save time. How much time is saved depends on the process. Sometimes some human intervention is still required, however, it can typically save three and a half to four hours. 

The cost can be a barrier. Power Automate from Microsoft, for example, comes at a lower cost. 

The automation hub and the architecture around test cases could be improved. They should offer more videos that would help us implement various scenarios. We'd like to see information about use cases specific to different industries. If there are use cases that have worked at different companies, we'd like to be able to see them to learn from what others have done to help us grow our business as well.

I've been working with the solution for the past seven years. 

The solution is very stable and good. 

The solution is quite scalable. It's no problem. With architecture on the cloud and the fact they support VMs and Azure, there's no issue with scaling. 

I used to contact support a lot. I don't do it so much anymore. 95% of the time they are very good. There have been times when we have faced roadblocks, however. 

Positive

I've used Blue Prism in the past and I am exploring Power Automate as well. Power Automate is expanding quite a bit. It's very good. The UI isn't quite up to the mark. It still has limited features, however, it is easy to use and the price is good. Blue Prism is still a very complicated tool.

I've been involved in the initial setup. I've created things in the development and test environment and then moved them to production. The process could be improved a bit. It would be nice if there was a button you could click to replicate across environments. 

We have senior developers that can handle the setup and integration process.

As consultants, we do not need to handle any maintenance tasks. 

We handled the initial setup ourselves. 

The pricing can be a barrier. For most clients, it is pricey compared to other solutions. However, it offers great features. 

I'd rate the solution eight out of ten. 

If a company has a lot of use cases where automation features are required, they should try UiPath. However, it depends on the company's requirements. 

We use UiPath to automate routine tasks using bots.

UiPath has helped improve our organization by automating routine tasks that can now run 24/7, error-free, and without the need for a salary.

Building automation using UiPath is moderate.

UiPath enables us to implement end-to-end automation, but the amount of automation possible depends on the process. We can typically automate up to 70 percent of a process using UiPath, but some processes can be fully automated. In my company, we have been able to fully automate medium-sized processes, but only if the data is in a good format.

UiPath's user community is extremely helpful. Whenever I have an issue while developing a process, I can go to the user community and find a solution.

I completed both the UiPath Associate and Advanced Certificates using UiPath Academy. The Academy is helpful in segregating each topic so that we can find the corresponding data.

UiPath has helped accelerate our digital transformation and reduce its cost. No expensive or complex upgrades are required to speed up our digital transformation.

UiPath has helped reduce human errors by 30 percent and helps save our staff time.

UiPath is easy to use and easy to manage.

We can not exceed ten records in the UiPath database because the UiPath architecture will become extremely slow and not respond.

I would like easy-to-understand and follow documentation for different scenarios.

I have been using UiPath for three years.

UiPath is stable, and each version comes with new advantages. UiPath supports .NET versions, Windows Legacy, and current versions of Windows.

UiPath is scalable.

Technical support has been good.

Positive

We previously used Blue Prism, but the control room is much more difficult to manage than in UiPath, which is very easy. The same is true for process development, which is much more comfortable in UiPath.

The only drawback of UiPath is that it is not possible to provide a value during debugging, as we can do in Blue Prism. This is the main difference between the two platforms.

Some of the process deployments were difficult. The deployment takes a few hours. We used five people for the deployment.

Our profit has increased by around 50 percent using UiPath.

UiPath is somewhat expensive.

I would rate UiPath seven out of ten.

We have 70 percent of our footprint on-premises.

Maintenance is required for patching.

In my last company, we focused on Document Understanding. We received medical claim forms through Outlook and extracted the data from them. That is one use case. At my current company, I'm doing SAP automation.

My organization has automated around 200 daily processes that were previously manual. Some things that may have taken weeks in the past can be completed in a few hours. UiPath has reduced the costs of digital transformation and improved our productivity because the processes can continue running over the weekend when no one is in the office. 

I like UiPath's Document Understanding and OCR functions. That's UiPath's advantage. It has a native OCR tool, whereas other tools do not, so it provides an end-to-end solution that covers everything. We do not need to integrate other applications. 

It's effortless to build automations in UiPath. Anyone can learn it because it has a drag-and-drop interface. We only use about 10 percent coding. It's easy to understand. The UiPath Academy is also available for anyone who wants to learn the solution. The academy courses are free, and you can get a certification. Anyone can take advantage of it.  

I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task.

I have used UiPath for a little more than a year. 

UiPath is mostly stable, but we have encountered an issue after an update where a process created under a previous version may fail, so we need to update the bot. 

UiPath's scalability is excellent because we are automating processes in India and other countries. We have already automated more than 200. 

I rate UiPath support eight out of 10. 

Positive

I have used Automation Anywhere and Power Automate. UiPath has an advantage over other tools because it can perform end-to-end automation and cover more activities.

Deploying UiPath is straightforward. One person is enough to deploy the solution, but I may need to contact the solution architect if I need access to something. We deploy to multiple locations because we are a multinational company, but we are not providing services to any other company. We have our internal clients, including stakeholders in Denmark, Norway, and some other countries. 

I rate UiPath nine out of 10. UiPath is better than other competing technologies. 

My previous company was a share market or brokerage company, and we used UiPath for the client's reports. We used automation to get the records of their clients and get their financial reports in the desired manner. We go to the company database, get the proper data of the clients, and arrange it in the desired manner of our company's officers or the manager for the back office or the accounting department.

We arrange the data in a particular manner. We give it to them so that they can analyze and get the record for themselves, analyze their market reports, and get the desired result. We use automation to get the data in the Excel database so they can use that data in a particular manner for the future aspect of the company's client.

My current organization is a service-based company. Our client is a US-based company that manages the insurance portal of the US. They arrange the insurance portal for their US insurance client. We go to their particular portal and automate it, get the desired data, and save it to the database of the client's company.

Firstly, we used Excel for database use. We are currently managing SharePoint using UiPath and arranging the data on SharePoint, where all the clients can access their data and save the record on their own.

In my previous organization, one process took a person two to three hours to complete. With automation, that process could be done in only 15 minutes. Two to three hours of hard work could be utilized with another process, and the person is free from that particular complex process. In my current organization, the user needs to log into every portal, get the details, and arrange data in a particular manner.

It took almost four to five hours to get all the insurance details and fill up in a particular manner. This process is now done through automation within one hour or half an hour so that the person can utilize that time with other work. UiPath automation provides optimization, accuracy, and a three-fourth reduction in working time. Compared to other tools, UiPath automation immensely helps a person or an organization.

The most valuable features of UiPath are Excel automation and web portal automation. There are many complex details and works in Excel that the operation department does manually. They arrange the data in formulas or in a particular manner. Through automation, Excel work is done very smoothly.

After that, we can arrange the data and save it in the desired manner. When using the web portal, the manual person needs to go to the portal and get the desired information. With UiPath, a lot of work has been done through automation so we can get accurate data in the desired manner.

UiPath is a user-friendly tool compared to other automation tools. UiPath can be made easier to learn. There is a lot of complexity in the things we can do in UiPath, like connecting to an organization's databases or using APIs in the process. We are now using SharePoint. There can be more simpler things to connect with SharePoint. We have to go to the SharePoint website, get the client ID or the user ID, put it on UiPath, and then connect every time we start the process. So, there are a lot of things that can be simplified.

I have been using UiPath for more than three years.

UiPath is much easier to use. Stability-wise, the solution has a lot of scope because there are many complex things in other tools. UiPath is a stable solution.

I was involved in the solution's deployment. We had some difficulties at the start of the deployment process. Firstly, we deploy our code on the UiPath orchestrator. But there is a lot of complexity to organize that orchestrator through our organization. We found the solution by deploying our codes on our own Windows server and running it through them.

At first, we did all the R&D on deploying the code ourselves. Then, the DevOps team came in, and they did the rest.

It doesn't need a lot of people to deploy because it is easier to do once you understand the deployment.

We are using on-premises servers to deploy our codes on UiPath. We are using our own server to deploy the code for automation.

Not much maintenance is required for the solution from our end. We deploy the code on the server, and the process runs smoothly after the deployment. However, if there is a change in the process, website, or the way in which we get data, we need to make necessary changes to get the data in a particular manner.

Although I am an engineering person, I was out of touch with technology for eight years. However, I didn't need proper experience to use UiPath because UiPath is a coding-free platform. We can learn UiPath even if we don't know coding. It can be difficult if any nontechnical person wants to learn UiPath, but they can properly understand the UiPath. Other automation tools like Automation Anywhere or Blue Prism are complex tools. But UiPath is the most user-friendly tool for automation.

One process in my previous organization took two or three hours to complete. A person needs to sit at the table and do what's needed for two or three hours, which is a complex process. Once automation was introduced in our company, the process was done in only 15 minutes with accurate data and reports arranged in the desired manner. People don't need to sit at the table for two or three hours; they can be utilized for other things.

UiPath enables us to implement end-to-end automation. In my current organization, I use web portal automation to log into a particular website or portal page and deliver the data to a person who can share the data with higher management. There's no need for human effort to arrange the data for that particular person.

There's a UiPath forum where people can go and ask questions. They connect you with the proper answers as much as possible and give you the proper solution to your problem. Communication with UiPath's user community is much easier.

I've done the foundation course from UiPath Academy, and I'm currently pursuing the advanced certification from UiPath Academy. UiPath Academy courses have benefited me a lot. I was out of touch with technical things, and UiPath was almost a new thing for me. I learned a lot of things through UiPath Academy. It helped me a lot because I learned many things from there and implemented them in the processes.

We are not currently using UiPath's AI functionality, but we are considering using it in the next one or two months.

UiPath has greatly helped reduce human error because UiPath performs the processes accurately. A lot of complex operations are performed on Excel. Through UiPath automation, all the permutations and combinations are applied, and we get accurate results.

UiPath automation has saved us a lot of time because the process takes almost half the time to get things done.

Overall, I rate UiPath an eight out of ten.

The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.

UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.

We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.

Support should be improved.

I have been using the solution for four years.

The tool has 100% stability.

I rate the solution's scalability a nine and a half out of ten.

We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.

I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.

The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.

The solution does not require much maintenance. It is a stable platform.

UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.

We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.

It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.

The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.

If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.

We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.

The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.

We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.

UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.

Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.

Overall, I rate the solution a nine and a half out of ten.