UiPath Platform Reviews

We do workflow automation for some of the functions such as form-filling or filtering data accession on the client's web application. We use UiPath RPA for data accession and other processes. We have done workflow automation that:

1. Opens a client's website.
2. Filters out the current data.
3. Lists out all the records that need to be processed.
4. Opens each record.
5. Enters the details gathered from a spreadsheet or somewhere else.
6. Submits the application. 

It does that for all these users that have been filtered out. That's why we're using UiPath.

We're able to automate manual processes and save the effort of our employees. We're also able to save our and our clients' time. With these automations, we could also save the time of healthcare workers and patients. For example, we did automation of insurance claim processing, and based on the feedback that we received, they said that insurance claiming is safer and faster as compared to the previous manual process. For example, previously, if they were processing 100 insurance claims per day, they can now process 250 to 300 claims with automation.

UiPath helps to implement end-to-end automation. We don't have any tool other than UiPath for automation. We build the bot through UiPath and run it on the client's application. We don't have any other automation tool. This end-to-end automation makes up 95% of our business. End-to-end automation is the only thing that we're doing in our current company.

When we started and got our angel funding, we planned to build our own RPA tool for workflow automation. We did the development for almost six months, but we faced a lot of issues. We then decided to use a top, third-party RPA tool. So, we decided on using UiPath. We now have seed funding. UiPath was a savior when we were starting out. Otherwise, we would have faced a lot of issues, and even the company might not have grown without UiPath. UiPath has helped us a lot because they have years of experience building the RPA tool, and they have a lot of features to make the development process smooth.

We have been using NLP for understanding the signature in one of our documents. We just want to get the text out of the documents that have been uploaded to our claims application. For this, we use the UiPath AI functionality. If UiPath doesn't have the AI feature, we might have to get help from the cloud vendor providing AI, but because the AI is built into UiPath, it supports document understanding or language analysis that we're doing. Because AI is integrated with it, we don't have to learn anything, other than UiPath, to get the task done.

One of our workflows is extracting text from images and PDFs. We use UiPath document understanding for that. If they didn't have this feature, we might not have been able to create a workflow for the client for running a process. UiPath has helped us implement more workflows and do more processes.

UiPath has definitely reduced human error. We did have some unattended automations with UiPath but not everything can be automated. Some issues might arise that need to be resolved by a human, but 100% of the things do not need to be done by humans. Because of that, human error gets reduced. For example, we have thousands of documents that need to be classified based on the text they have. If we give that task to humans who have to handle more than 20,000 documents in a day, they will get exhausted and might make errors in classifying the documents. With UiPath automation, it can be done without any human errors. It definitely reduces human error.

UiPath has freed up employee time. The workflow automations that we have done save the time of our employees and our clients. We save approximately two to three hours per day per employee. In a week, there are 10 to 15 hours, and per month, it comes out to be about 100 hours.

UiPath didn't save the cost for us because we're not using UiPath to run the workflow. We just build the workflows and give them to the clients, but it has saved the cost for the clients. For us, it reduces the development effort. It has a lot of tools to build applications.

When it comes to UiPath, the custom robots that we can run in an EC2 instance and the on-premise support are valuable. UiPath has cloud as well as on-premise support. We have some companies that ask to run the application on our own server, so we just install UiPath in our own system and enter the UiPath key. We're running it on-premises on our own bare metal server. We can also do asset management where we can store the credential for the client's application that will be used in a runtime environment. We like credential management. 

We also have queue support in UiPath. We can just put the data in queues, and it'll be processed in a transaction manner. 

With UiPath, development is easy because they have their own Studio. We just run UiPath Studio, drag and drop the components that we require, and connect all the dots. When we're doing website automation or web app automation, we can use their UI-based Studio and grab the elements from the web application using XPath, which makes the development easier. However, for that, the initial setup is required to be done in a certain way. After we have done the setup, which includes running UiPath Studio and connecting the robots, everything is easy.

We did the UiPath courses for onboarding. We onboard many developers regularly, and every developer has to complete the course before getting started with the development. UiPath Academy was useful for learning about UiPath and getting started with the development. If we had started development without UiPath Academy courses, we wouldn't know which tools are beneficial for which use cases. Otherwise, we would've ended up using unwanted features for the use cases, which would have increased the development time. UiPath Academy gives us a list of features and tools. We get to know which tool would be suitable for a particular use case. This way, it reduces the development effort.

In the UiPath Community, a few questions get resolved and a few questions remain unresolved. UiPath has a big user community, but it needs to grow more. For example, during development, we might face some hurdles or hiccups while doing some of the tasks that we don't do on a daily basis, such as executing some API calls and getting some data. We faced some issues related to that, but when we searched for or asked about such issues in the UiPath Community, out of 10 questions, five to six questions remained unanswered. We had to resolve them on our own. So, UiPath needs to improve its community. They can offer some kind of reward for answering the questions asked in the community.

It would be helpful if UiPath could provide developers to help us with the on-premises setup. Without that, we have to figure out how we do the setup.

Its cost could also be better. We need to have a license for every robot, and it isn't possible for us to be able to run UiPath in our on-premises environment based on our usage. Even if we need to run a robot for an hour, we need to get a license for one year.

We have been using UiPath for three years.

UiPath has good stability. They have monthly software updates, but they haven't caused any issues with our system. We didn't face any issues so far because everything runs smoothly. It's 99% stable.

UiPath is scalable. Because our setup is on-premises, we manage the Orchestrator or Studio as our own. When it comes to running the bots or workflows, every time we want to run more automations, we just buy a new robot and attach it to the pool. They run smoothly. UiPath is 95% scalable.

We have about 200 users using UiPath. It's deployed at only one location.

I've contacted them. They're definitely helpful. Whatever issues we have had, they try to debug and resolve them as soon as possible. They're good. I'd rate them a nine out of ten.

We didn't use any other solution previously. We started with UiPath.

It's on-premises with the AWS-managed cloud. While setting up the on-premises environment, UiPath documentation helped the most. Without that, we wouldn't have been able to set up the on-premises environment. We had the help of the DevOps team for setting up UiPath with AWS services because we ran our UiPath environment in the AWS cloud in our account. For 60% to 70% of tasks, we used the UiPath documentation, but for setting up the reusable services and scalable machines, we had to take help from the DevOps team for the setup. If UiPath had a team to help us set up the instance in the cloud, it would have been better.

It definitely requires maintenance. They have a monthly patch for the features and software updates. We need to install those patches. We have two to three people who are involved in maintenance.

We have definitely seen an ROI. We're investing a lot in the UiPath license. It gives us two to three times more than what we invested. We're giving the workflow solutions to clients, and they're giving us the money for the workflows that are running. The UiPath is running smoothly, and we're getting two to three times more than what we invested in UiPath.

We thought of Automation Anywhere and IBM RPA. That's all. These were the ones for which we planned to do a PoC and evaluate.

I'd advise going with the cloud version of UiPath instead of the on-premises environment because it'd save the development effort and the setup time and cost. In the cloud environment, you can also run the bots on a usage basis. Going with the cloud version of UiPath would save a lot of time.

Overall, I'd rate UiPath a nine out of ten.

We use the solution as an automation platform that even those without coding knowledge can use for automation-related tasks, such as PDF and Excel extractions. We're an IT services provider and use the tool for insurance data and other client requirements.

UiPath significantly improved our organization's productivity and strengthened our client relationships.

The solution reduces the cost of digital transformation, and we can now expect to see a 300-400% ROI. Doing so did not require expensive or complex application upgrades or IT support. The complexity of performing automations depends on the project size and ranges from very easy to moderately difficult on larger projects.    

The product reduced human error, improving the quality of service we can offer our clients and resulting in higher output accuracy. 

UiPath freed up employee time due to reduced errors, less human involvement, and less manual work. The time saved depends on the project size, but generally, it's approximately 40-50%.  

UiPath is straightforward and easy to use, even for those without coding knowledge. 

The solution's drag-and-drop functionality and templates save a lot of time.

We can easily build automations, removing humans from the loop, reducing human error, and saving time, to deliver positive outcomes for our clients.  

The solution enables us to implement end-to-end automation, which is excellent for reducing human error as there is no human involvement. It also reduces our dependency on humans and rapidly provides us with extracted data without manual work. End-to-end automation is essential because it allows us to carry out projects even if no team members are present, making it easier to conform to client deadlines.    

It would be good if the product could work locally, without depending on the internet, as connectivity issues can cause problems.

We have been using the solution for two years. 

The solution is highly stable; I rate it 10 out of 10 for stability.

UiPath is very scalable; I rate it 10 out of 10 for scalability.

The technical support is excellent and responsive. 

Positive

UiPath is the first RPA solution I've ever used. 

I was involved in the development, testing, and deployment. The initial setup was neither remarkably straightforward nor complex; it was moderate.

Our ROI is in the region of 40-50%. 

The product is very affordable, not costly at all.

The solution is very cost-effective for us.

We evaluated a few options, including Microsoft Power Automate, but it's a little more expensive than UiPath. UiPath also looks more modern, has a vast developer community, and excellent customer support.

I rate the solution 10 out of 10. 

Being a part of the UiPath user community is valuable; sometimes, when we encounter issues or have queries, we can quickly get a response from the community.  

My team and I have used the vendor's UiPath Academy courses to improve our skills and knowledge of the solution. This was especially useful when I first started to use the tool, as I needed to gain experience in RPA. Anyone can take a UiPath Academy course and learn to use the platform without any additional hassle or training, regardless of coding skills and previous experience.  

My advice to others evaluating the solution is that I rate it very highly, and it's great for automating manual work. 

I use UiPath to automate getting the relevant data from Excel and PDF files and for normalizing the data.

It helps reduce human error in data retrieval from PDFs and Excel documents. We get accurate output that is easy for us to make decisions on, helping us move forward to next steps. It makes us more productive.

End-to-end processes are useful for us because they give us positive output and increase our business productivity as well as staff availability. It saves a lot of time and human resources.

The amount of time an automation saves depends on the complexity of the task. Some save a lot, some save less, but it works well for us.

Automating tasks makes them more scalable and makes our client relationships better. We are able to provide solutions in less time than we expected.

The most valuable feature is the ability to retrieve data from Excel files, including filtering the data. It is also straightforward and easy to navigate when building automations and makes our tasks easy to perform. It is very easy to use without any prior coding knowledge.

Another important aspect is the UiPath community. It's critical when you face an issue. You can post it to the community and there are always people there who are ready to solve your issues. It works well in every scenario, and I would give a 10 out of 10 to the user community.

The UiPath Academy also helps a lot. I did a course last year because I wanted to know more about the new features. For anyone who wants to improve their skills related to UiPath, they should do courses from the UiPath Academy. It's very helpful.

The user interface needs a little bit of improvement because it looks a little cheap due to being a very old tool. Otherwise, it works well.

I would also like to see the ability for applications to work offline. Currently, they only work when online. If that is possible, that should be included in a future release.

I have been using UiPath for the last two and a half years.

The stability is good, a 10 out of 10.

The scalability is also good. I give it a 10 out of 10 for scalability.

Last year I faced an issue related to UiPath and I posted a question on the developer community forum. After approximately two to three hours I got a response and that was all I required to resolve the issue.

Positive

I used Microsoft Power Automate. I switched because UiPath is cheaper and it has a large developer community.

It gives a great ROI. If you invest $1,000 in a project, it returns approximately two to three times, or $2,000 to $3,000. 

The time it takes to set up an automation depends on the project size or complexity. It can take 15 or 20 minutes, and sometimes, it takes hours or a whole day.

Sometimes maintenance is required because it slows down due to new features or an upgrade going on. 

We have about 10 to 15 people maintaining things, doing testing or helping when anyone faces an issue. We have 200 to 300 end-users in our organization.

I'm using it for the automation of various tasks. It depends on the tasks the users define. If we have a task that results in human error, or if we want a positive output in a small amount of time, or if we are working on huge amounts of data, we use UiPath.

It helps a lot in eliminating human error, by up to 50 percent for us, and in providing stability compared to other tools. It provides high performance and makes it easier to get positive output from automation.

If you have a huge data set and you want to upgrade results, the AI capabilities in UiPath reduce human errors and give a positive result in a small amount of time.

It also helps speed up digital transformation and has freed up some employees' time by as much as 70 to 80 percent.

We are using the PDF functions for scraping. Also, security-wise, it is very easy.

The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results. The UI is easy to use and does not require much training. A new user can use it.

Also, the UiPath user community is very good. If you have any questions, you can ask the community and a developer will help you as soon as possible. It has been a great experience for me.

I did one of the UiPath Academy courses last year to improve my skills in automation. It helps a lot. I would recommend the Academy to everyone who is new to the tool. Take a course and you will learn a lot. It helps improve your skills, enhance your knowledge, and know about new features.

In terms of performance, sometimes it slows down when the internet connectivity is poor. They need to optimize it a little.

I have been using UiPath for the last two and a half years, approximately.

The stability is very good. It's a 10 out of 10 for reliability.

It's very scalable.

I have used Microsoft Power Automate, but UiPath is far better. UiPath is easier to use, easy to implement, and cheaper than Microsoft.

The setup is not very complex and not very easy. Overall, it's moderately straightforward. Every new user needs a little training but can use it after some time.

The amount of time it takes depends on the size of the project. Sometimes we can deploy in a few minutes and sometimes it takes up to two hours. The number of people involved also depends on the project. Sometimes, one person can deploy it and sometimes a team is required.

Implementation is done in-house.

It provides accurate results and great ROI. That's why we are using this tool for the end-to-end automation of tasks.

It is cheaper than Microsoft Power Automate and saves us between 50 and 70 percent on costs. UiPath's pricing is moderate and something everyone can afford.

We didn't evaluate any other options because UiPath offers every feature that is valuable and useful in automation.

Between the great ROI, speed, and AI capabilities, everything about it is positive for me.

I'm using it for PDF automation.

It helps us save 60 to 70 percent of the time we used to take and provides accurate results. 

It also helps with increasing productivity. Now that work is automated, it has eliminated any manual work within these processes and reduced human error.

It also provides end-to-end automation, which is very important for getting results very quickly and saving time. We can use that saved time for other productive work. 

UiPath also helps us in reducing digital costs.

It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work.

The email automations are also very valuable.

It also provides a user-friendly interface so that anyone can use it. 

Sometimes it takes time to provide results.

I have been using UiPath for almost a year.

It's very stable and provides accurate results for our organization.

It's very scalable, as more than 250 users in our organization use this tool, and we have not faced any issues with it.

The customer support is very good and resolves our queries immediately. It has been very good for us.

Positive

This is the first automation tool we have used.

It requires IT support.

It's saving employee time, which helps with ROI, but the cost is higher. But the results it provides are enough for the tool to give us ROI.

It's costly compared to other tools in the market. Other than that, it is very good.

As I noted, sometimes it takes time to get the results, but it depends upon the query or task I'm using it for. Other than this, it's very good and I'm happy with this tool. It works well for me and I would recommend that others use it.

My company builds software for various businesses, and we use UiPath to automate data entry, perform repetitive tasks, and develop and deploy the software. We also use UiPath for document management, reporting, and analytics.

We use UiPath in multiple departments, including marketing and analytics. There are 17 users. Most of them are software engineers and developers, but our entire executive team also has access. 

UiPath has significantly increased our efficiency by automating repetitive, time-consuming tasks, such as data entry, processing, and testing. This has freed up our team, giving us more time to focus on other tasks. 

It has improved accuracy because automated tasks have a high degree of virtualization, reducing human error. We used to make a lot of errors, but a robot doesn't make mistakes. It doesn't make those mistakes. I estimate it reduced our errors by around 80 percent, especially in data entry. 

We've also saved a lot of cash because we previously needed to hire many employees to do this work. We're spending much less money because most of these jobs are automated. It has improved our data management by enhancing the process of managing and organizing software documentation. Compared to what we spend on UiPath, we've saved a good amount of money. I don't have an exact figure, but it's at least a 40 percent reduction in labor costs. 

Automation has decreased our on-premise footprint, which has helped us because we don't have a sizeable in-office workforce, especially since the pandemic started. Things have been hard, but we had already adopted UiPath before COVID. It helped us during that time because we could still provide the same quality while laying off employees. 

The UiPath Academy has been helpful. The courses helped me in the beginning because I didn't have a lot of knowledge about using this kind of software. I had to go through the learning process. It took some time before we could start using it. So, the whole team went through the training first. 

The most significant benefit of UiPath Academy is that it provides a ton of information quickly. We could quickly grasp how to use the platform and learn to do so many things from a short training course. It provided significant value by showing us the platform and how we could use it. 

UiPath has sped up our digital transformation. Now everything is so much easier. Everything is fast and automated. We don't have to repeat the same things we have already done. It gets the data and processes it quickly. 

The automation capabilities allow us to automate repetitive tasks that were so time-consuming. Our data entry process is much smoother and more efficient, and testing is quick. We don't require as many people to do these tasks, which has simplified everything. 

They have robust libraries we can use to automate a wide range of tasks, and UiPath integrates with multiple technologies. It's an excellent platform with many valuable features we find useful in our business.

The UiPath community is excellent. When we have a problem, we typically don't open a support ticket first. We go to the community and ask questions to find the solution. In many cases, someone else has had the same problem, and their question was answered. The community is a good place to get help with any issues you're experiencing. There is a vast knowledge base, and you can browse the questions people are asking. It provides a lot of value. 

Handling unstructured data is challenging because UiPath works best with structured data. It could also be better at handling complex tasks. UiPath doesn't work as expected when automating tasks that require a high degree of decision-making.

I have used UiPath for almost two years.

UiPath is stable. Depending on a platform like this can be scary at times because it would greatly affect our business if it ever went down. That said, nothing bad has happened so far. It has been working well for us. We haven't had any issues, but it's important to be cautious. 

You can use UiPath to scale your business. It's scalable. 

I always go to the UiPath community to get answers, so I've never spoken to technical support.

I was on the team deciding to go with UiPath, so I've been there through the selection and everything else to this point. The initial setup was straightforward. It didn't give us much trouble. After we purchased UiPath, it was already deployed on the cloud as a SaaS product. 

We announced to the team that we would be using the platform and then onboarded and trained everyone. It took a day or two to get started. After that, we began training. The only maintenance required is when we need to change things in the automated processes. If everything is working well, we don't need to maintain anything. 

We've seen a good return on our investment. I can't quantify it precisely, but it has had a positive impact relative to the money we spent. We've reduced labor time and costs by at least 40 percent. 

It might be a little pricey for some small businesses. When we were getting started, we had a difficult time deciding to go for it because of the pricing. Our company wasn't generating as much revenue, so it was a little high for our budget then. We can handle it today. 

However, the cost might be prohibitive for small startups. UiPath should consider plans for businesses that are just getting started and would like to use the platform.

I rate UiPath a nine out of ten. We have a few issues here and there, but they've done an excellent job overall. It's an innovative product. This is an excellent tool if you want to save time and money by automating repetitive tasks. 

We primarily use UiPath for automation processes. One of the major use cases is the approval system that we have. Our system goes through a lot of approval and workflow steps, and we have automated the entire process using UiPath.

We are using UiPath for most of the automation processes. We have reduced a lot of resources that we previously had, and it has improved the efficiency of the operating model that we have. Earlier, if it took around a week, we are now able to achieve the same process within three days or so. It has basically cut the time in half.

It helps us to achieve end-to-end automation. If something involves manual intervention, it's always prone to human error. End-to-end automation completely removes all human errors and also saves a lot of time and manpower for a specific process or task. So, overall, we improve the efficiency of the processes that we implement.

It has reduced the time taken to develop something, as well as the error rate. Earlier, we used to have a lot of human errors because there was a manual intervention, but now, there are no errors, and everything operates smoothly.

We automated the complete approval workflow system. Every operation has a different set of child operations that occurs as a change reaction. UiPath helped a lot in implementing this in a completely automated way. With the flow chart wizard available within UiPath, we are able to achieve this pretty easily with less effort. It gives us more results with less effort.

It definitely reduced the costs of digital transformation because we have cut down a lot of resources that we had earlier. We were able to cut down the cost by half. There is definitely a reduction in price. Doing digital transformation didn't require expensive or complex application upgrades or IT application support.

It has reduced human error a lot. Previously, with our approval workflow, at every step, a human had to come, approve the request, and perform a lot of manual steps after the approval. All those steps are now automated, and everything happens within the expected time period. There is totally no human error because it follows a set of rules, and it always knows what to do during an approval operation. There is a 40% reduction in the errors that we had.

It has definitely freed up a lot of employee time. It has saved us 12 hours per week. There are cost savings and time savings. It has reduced the human resources required as well as the time consumption. We are now able to invest our time in other areas, and let UiPath take care of the heavy lifting.

The Orchestrator and the Studio are the features that I personally enjoy using.

It's pretty easy to build automations. Earlier, we had to do a lot of manual work, but with the introduction of UiPath, everything became very easy. The drag-and-drop components have made our lives much easier. Even non-technical teams are able to build an automation workflow within hours.

Their user community has been very good. For any questions that I post, I get the answers pretty quickly. They're friendly as well.

UiPath can probably work on improving the AI features. We tried UiPath's AI functionality in our automation program. We did some research on that, but right now, nothing is in production. When we did some research, we weren't getting the expected results. We weren't completely satisfied with the results, so we put it aside. It could be a drawback on our side in terms of learning the tool.

In terms of additional features, UiPath already has a plethora of options. All our needs are fulfilled by the features that are currently available.

It has been 15 to 16 months.

So far, we haven't faced any downtime in terms of using UiPath. It has always been up. It also has a plan for exposing multiple endpoints so that if one goes down, we're able to use the other one. So, the stability has definitely been great, and we haven't seen any downtime until now.

We use it as an internal application. There are around 500 to 800 members who use the tool in terms of the automation process. It has been good for our use case.

We have deployed everything in the cloud, and we also have the ability to integrate it with other AWS services. For the environment basically, we have different stages. One is the beta stage and the other is the production stage. In the beta stage, we do internal testing, and once it's ready, we deploy to the production environment where it communicates with other services like AWS.

We don't have any plans to increase the usage of UiPath at this time. If we need to expose anything to public-facing customers, we might think about it.

Their technical support has been great. For any doubts we have, we reach out to them via email or via a personal contact for our organization. Whenever we need support, they are totally willing to help us out. I would rate their support a nine out of ten.

Positive

We had an in-house solution that we developed, but it was not scalable, and there was a lot of maintenance work that we had to do to make it work. So, we migrated to UiPath. That was the only solution that we worked on. We did the research, and we found out that UiPath is a leading tool in the industry for RPA, so we hopped onto it.

I was not involved in its setup. I was more involved in the development once it was set up.

We are using the UiPath's cloud version. We don't have any on-premise setup. If we had an on-premise setup, we would've had to maintain all the servers and make sure it's running all the time. Because we completely migrated to the cloud, the maintenance is not on us. UiPath takes care of that. It's definitely a big win for us because we migrated from the on-premise system to the cloud system.

It requires very minimal maintenance in comparison to the on-premise setup. In an on-premise setup, we have to maintain all the servers and make sure it's always running up, but with the cloud version, there is very less maintenance on our side. There is an IT team of around two to three people who maintain the systems.

We could see an ROI within a month. We were able to see the benefits of the automation processes within a month. There was a 25% increase after implementing UiPath. There is an increment on a year-by-year basis.

We are using its enterprise version. Its price seems okay, but I'm not sure because I'm not involved with the finance side. I'm more on the development side.

We didn't evaluate other options. We did some research, and we found UiPath to be a leader in the industry, and it also fitted our budget. So, we went for it and started using it.

I would definitely recommend it to others. Automation is going to be a part of everything in the future. So, every company should start adopting UiPath for any internal or external needs. Automation is the best way to go ahead.

We used to do the entire process manually, and we found a lot of errors. It was a time-consuming process on the whole. With the introduction of UiPath, we definitely saw the benefits of automation and a smooth process with fewer errors.

I would rate it a nine out of ten. It's one of the best RPA solutions out there. I'm reducing one point for the AI features. Apart from that, I find it great.

We have done a lot of things with UiPath for different customers. I have done Java application automation and PDF automations. We use it for all kinds of automation. For example, for one client, we're working on invoice processing, supply-chain automation, and their technical services.

Going with automation is really helpful for our customers, saving them time which they can use for other processes.

For example, I'm working for a customer that has 16 different processes to deal with. For every customer, they had to spend at least three days a month to process everything. The bot is processing everything in three hours and our customer doesn't need to monitor it. They are saving many hours for every customer every month. Automation is saving them around 2,000 hours per year.

UiPath is helping us to implement end-to-end automation in many cases and in many ways. We have implemented a lot of ERP automation and we are now working on SAP auto-creation for supply chain and invoice posting, processing, and payment clearance.

It is also helping our clients to speed up digital transformation a lot. They're coming to us with more processes.

The feature that I like the most is the Document Understanding for extracting information from PDFs. I also really like the human-in-the-loop concept.

The main disadvantage that I have identified in the Document Understanding is in table extraction. If the table size is large and goes to the next page, we are unable to extract it with Document Understanding. I hear that there is a solution for that but I have to find it.

There are other extraction features that Document Understanding doesn't have and clients go for ABBYY Vantage or Google document AI and it becomes expensive for them because they have to purchase a UiPath license and the other solution's license.

With the competition in the market, they have to improve. They can't settle and say, "We are at the top." They have to improve invoice processing, that is the most important thing, and that's where Document Understanding comes in. We need to get to the point where a customer does not look at any other OCR engines. They have to improve Document Understanding for invoice processing.

I have been using UiPath for the last three and a half years.

It is a stable product.

UiPath support is very good. I don't think we have raised a technical support question, only deployment support. My experience with the UiPath team is that they have been really helpful. They have connected with me within a short time and have done a lot for me. I irritated them a lot, but they still did a lot for me.

Positive

The setup of UiPath is easy. Two months back, we did a server migration where we not only migrated the unattended and attended bots, but the whole Orchestrator setup. We moved everything and we did it within seven days. We had some queries and raised a couple of tickets, and the guys connected with us even after 12:00 AM and 1:00 AM. They stayed with us and helped us complete it. The server migration itself was easy for us, with three years of development experience, even though we had never done anything regarding server migration.

The initial setup itself takes about two hours. In the last three months, we have done that for a number of customers. Depending on one's experience the setup can be done by one person. I do it myself.

Deployment of bots is easier than that. You set up an attended bot and publish it to Orchestrator and it will work. It is very easy. Even if you Google it, you can easily find information on it.

For me, with three years' experience, it's very easy. For a newcomer, like someone with only three months' experience, it will be a little harder because he will need to do some research but everything is available on Google. And even if he doesn't find what he needs there, he can raise a request and the guys will be very helpful. They'll connect with him within eight hours and they'll fix it.

The ROI depends on the complexity of the process that a client identifies for automation. The license costs around $10,000 per year, although I'm not very sure about that number. People are buying the license but they're not completely automating everything. They have to identify where they're struggling and give that to a bot. They need to use unattended bots on a 24-hour basis. When they utilize it all 24 hours, it is helpful. If they're going for only one or two bots, the return on investment will definitely be less.

In India, where I am from, UiPath is expensive. But customers in other regions, like Europe or the US, will not find it so expensive.

Every time we have a proposal call with a client regarding UiPath, most of our Indian customers are not okay with the cost. They can't afford it. They want alternatives, but they still often end up with UiPath because of the efficiency.

I haven't used any other solution, but I have explored Power Automate. I also opened Automation Anywhere and attended one class for it and I decided I'm not going to go to Automation Anywhere. You can't compare anything with UiPath. UiPath is the top.

It is the customers who have to identify the things that they can automate. We have to promote our tools and RPA capabilities and when they understand these things they can come back to us and use us for what they need. Most customers don't know what automation and an RPA automation bot are. But when I do my first bot and show a demo, they understand: "Oh, this is how it works." And then they come up with more processes for us to work on.

Regarding UiPath Academy courses, I have done some but I haven't had a chance to do the paid certification course because I'm continually working on projects. I did a couple of basic RPA developer courses and then the SAP, Document Understanding, and Action Center courses. I haven't had a chance to explore the new features there.

To use UiPath there are no coding requirements, like knowledge of Python, but you need to have good problem-solving skills. You need to understand loops, flowcharts, and how to develop conditional actions.

Our customer had one attended robot and wanted to scale up. We used UiPath to identify possible processes that could be automated and also required the ability to scale up the architecture.

The ability to use end-to-end automation with UiPath is the key to success but it takes a lot of work.

UiPath has absolutely helped minimize our on-premises footprint by automating.

The solution has helped speed up and reduce the cost of digital transformation.

I believe UiPath has reduced human error.

The solution has freed up employee time through the automation provided. 

If we go into every specific role in every specific use case, depending on the role, we have the capacity to free up over 50 percent of employee administrative time. 

The solution enables us to implement end-to-end automation.

The entire training support package provides different paths we can follow according to different roles. Automating basic processes is very easy. The setup phase is very quick.

The possibilities with process mining are fantastic.

They offer new vendors UI Academy courses and the four-hour BA course gave me the basic knowledge I required.

The vendor can improve the solution by building up the BA path included in the UI Academy courses. There's too much focus on development, but not enough on BAs, scrum masters, and project managers alike. 

I am interested in low code as a general concept and would like to have a better methodology for how BAs and other IT professionals can be closely connected with professional developers and included in the automation process.

I would like to have integration with other programming languages. We primarily need to know Visual Basic or C Sharp to develop using more traditional development. For example, for front-end automation, it would be helpful to use Javascript instead.

I used the solution for a few months.

The stability is good. I did not encounter any issues with UiPath.

We conducted a pre-study using the solution and we saw the possibilities to scale up.

I give the solution a nine out of ten.

Building automation using UiPath requires some level of technical expertise. As a BA, I have some programming experience, but not in-depth programming knowledge and that is enough for me to automate some basic processes, following the training. I worked together with senior developers who would be able to automate more advanced processes, but we didn't get to that level in the project.

We prepared the information and I was involved in the UiPath training, but we didn't get to actually scale up and automate new processes because the project was never completed.

I'm currently working on a pre-study for a large company in the public sector, and they are not using UiPath presently. The organization is currently using NICE but UiPath is one of the solutions that I'll advise them to continue evaluating.

In Sweden, there are a lot of issues and different regulations around GDPR, so we always deploy on-premises.

I would recommend that anyone thinking about using UiPath should have knowledge of the entire ecosystem in order to get the full experience. The concept of intelligent automation is the track that UiPath is on right now with integrating AI solutions for identifying processes. A new user should take a more holistic approach. Focus on identifying, assessing, and not just automating processes. 

We were looking for robotic process automation and we have been trying the UiPath Community Edition. We mainly need to automate day-to-day activities related to wireless connections, such as our WiFi device registration process. We currently have three to four employees currently doing this process and it is really time-consuming. We want a bot to do these repetitive procedures.

We will be doing the same procedure for server-side configurations as well for repetitive Windows-based processes. We are looking to save most of the system admin headaches.

We have three system admins and had three to four data entry people. These people uploaded our WiFi registration information daily for the university. After this implementation, we saw a drastic change in the time this process takes. People were taking five to eight hours to do everything, but now, the task hardly takes one hour or less for a bot to do. We don't need dynamic data entry operators anymore because the robots are easily handling all the dynamic data, updating it to the server in minutes.

End-to-end automation also means a lot to us as an educational organization that is concerned about security. We prefer to have fewer people involved on the operations side. By using bots we can reduce the number of people handling sensitive data. With the implementation of the bot, it now takes only one person, the UiPath administrator, for these tasks to get done. He is the only one required. He just needs to review the activities. We have been able to considerably reduce our staff costs.

Also, RPA software does not need a break. It can operate 24 hours a day and 365 days a year. In most cases, a single RPA robot can replace two to five full-time workers. Robots can do the same amount of work in less time.

It's really a cost-effective solution. There are minimal operating costs and we can make more efficient use of IT resources. In that way, we are saving a considerable amount of our yearly budget. We can spend much more money on other productivity items, rather than giving tedious tasks to employees. Overall, UiPath has reduced our costs by about 40 percent.

Another important aspect is that it is highly secure. There is absolutely no risk of information leakage from one component to another, because each only performs a single task. Access is strictly monitored, making it highly secure.

We have been on the path of digital transformation for the last three or four years. We have purchased many new technologies to move forward. UiPath has significantly reduced the cost of this process. We don't require further hardware to automate something. It is completely a software-based solution. Even with Community Edition, we are able to use all the features of the product. The limitation is the bot count. We can only use three or four robots. Still, it is the best solution.

In addition, we were prone to many human errors and this resulted in complex issues with our clients. Regarding our WiFi infrastructure, we faced hundreds of issues daily with misconfigurations. With the UiPath implementation, these errors have been reduced considerably because everything is automated. We need much less human intervention. Errors are now negligible.

The option to record processes is the most important feature of UiPath. We can use it to record every action automatically and it is then converted to a workflow. This workflow defines the complete set of processes so that we can automate every requirement.

A related feature that is one of the highlights is the AI. We have used many other scraping solutions, but none of them was effective. UiPath, however, can easily scrape data from webpages and applications and it works flawlessly with any program including .NET, PDF, legacy, and SAP.

UiPath has three components, UiPath Studio, the robots, and UiPath Orchestrator. UiPath Orchestrator is a web-based application for deploying, monitoring, and scheduling bots. With Orchestrator we can manage everything regarding the bots. We can customize the actions, but there are also templates. For example, one of the templates enables you to upload to OneDrive from Excel sheets. We just add the parameters and the automations are done.

We have used a few of the UiPath Academy courses, basic classes, because we use the Community Edition. When we move to the more advanced version of UiPath we'll be doing more of the classes. The Academy is very user-friendly. We don't require any further lectures or other sources for learning. A user can watch these videos and start operating the next day. All the actions and features, everything, is clearly demonstrated in the videos. It has proved to be very informative for us.

We have used it with Windows and it has been perfect. But recently, we tried it with Linux and we faced some issues regarding this automation. The auto-recording didn't happen as much as in other operating systems. They need to add more user-friendly automation and templates for that. They don't have many templates for other operating systems.

I have been using UiPath for six months.

It is extremely stable. We can actually trust the bots more than humans because it is completely error-free.

We currently have the Community Edition but we are moving to the other version so that we can deploy more bots. As a testing phase, we have limited it to only the IT department of the university. We have about 25 users of UiPath in that department.

The Community Edition is not that scalable, but the Enterprise Edition is completely scalable.

We haven't had to contact them for technical help.

This is the first automation tool we are using.

The initial setup was very simple. It only required a few clicks. After the implementation, to configure it, we required more advanced help and guidance.

It doesn't require attention for maintenance or updates. The updates work flawlessly.

We have no other product with this much return on investment. We are able to save money and time. No other product guarantees saving both at the same time. Sometimes you need to compromise on money to save more time. But in the case of UiPath, we definitely save on both. 

And UiPath has features that can enhance our server team. They can actually move into becoming UiPath administrators after getting used to this product. So the return on investment is huge in terms of time, cost, and exposure.

The Community Edition is free for everyone and you get all the features, but there is a limitation on the number of bots. The Enterprise Edition is a bit costly for the advanced features.

We did not look at any other tools. We were not even planning on going for UiPath, but a friend, a peer from a different organization, suggested that I check into it. We became very interested in it after testing it.

I would recommend UiPath for IT-related implementations because it can save a huge amount of time. Whether you are a small business or a large enterprise, all kinds of companies can use it for automation. It reduces costs and helps with efficiency. If you are considering any other AI-based solutions, I would still prefer the UiPath Community Edition. It has a large set of features and is free. If you like it and it suits your organization, you can then go for the paid version.