UiPath is an end-to-end automation tool that helps businesses accelerate their processes by providing solutions for automating routine activities. These solutions enable faster and more efficient business exchanges.
Software Engineer at Accenture
Has minimized our on-prem footprint, freed up employee time, and increased productivity
Pros and Cons
- "The screen recording feature is valuable."
- "The data team support that provides the UI and the chat services has room for improvement."
What is our primary use case?
How has it helped my organization?
UiPath offers a user-friendly automation building process utilizing a drag-and-drop workflow feature for UI automation. Additionally, the platform includes recording capabilities and a playback feature to ensure accuracy. Advanced scraping options are also available for more complex tasks.
We utilize UiPath to automate processes that relate to good causes. Our approach involves creating a playbook task and subsequently automating the process. After that, the IT department assists us in collecting and interpreting data from various applications in the UA portion.
UiPath's automation capability is important because it saves us a lot of time. There are two sides to consider: the client side and the server side. On the client side, the UI allows developers or data users to communicate directly with the system. This can be done using tools such as RobotStudio or data browsers. Essentially, these operations can be seen as back-end tasks. On the server side, tasks and workloads generated by the user are stored in SQL databases.
UiPath has minimized our on-prem footprint.
The UiPath Academy courses are beneficial.
The AI functionality in UiPath helps us save time by streamlining our workflows within the studios. Additionally, it enhances our automation capabilities, speeds up order processing, and enables us to make better decisions, ultimately reducing the risk of errors.
The automation has saved us between 70 and 80 percent of our processing costs.
UiPath has freed up employee time and increased productivity.
What is most valuable?
The screen recording feature is valuable.
What needs improvement?
The data team support that provides the UI and the chat services has room for improvement.
Buyer's Guide
UiPath Platform
July 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,484 professionals have used our research since 2012.
For how long have I used the solution?
I have been using the solution for six months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
UiPath is highly scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before, I used Blue Prism, but now at my new organization, we use UiPath. Unlike Blue Prism, which only specializes in back-end applications, UiPath works with both front-end and back-end applications.
What other advice do I have?
I give the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Senior Software Developer at Capgemini
End-to-end automation is important for getting results very quickly and saving time
Pros and Cons
- "It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work."
- "Sometimes it takes time to provide results."
What is our primary use case?
I'm using it for PDF automation.
How has it helped my organization?
It helps us save 60 to 70 percent of the time we used to take and provides accurate results.
It also helps with increasing productivity. Now that work is automated, it has eliminated any manual work within these processes and reduced human error.
It also provides end-to-end automation, which is very important for getting results very quickly and saving time. We can use that saved time for other productive work.
UiPath also helps us in reducing digital costs.
What is most valuable?
It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work.
The email automations are also very valuable.
It also provides a user-friendly interface so that anyone can use it.
What needs improvement?
Sometimes it takes time to provide results.
For how long have I used the solution?
I have been using UiPath for almost a year.
What do I think about the stability of the solution?
It's very stable and provides accurate results for our organization.
What do I think about the scalability of the solution?
It's very scalable, as more than 250 users in our organization use this tool, and we have not faced any issues with it.
How are customer service and support?
The customer support is very good and resolves our queries immediately. It has been very good for us.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
This is the first automation tool we have used.
How was the initial setup?
It requires IT support.
What was our ROI?
It's saving employee time, which helps with ROI, but the cost is higher. But the results it provides are enough for the tool to give us ROI.
What's my experience with pricing, setup cost, and licensing?
It's costly compared to other tools in the market. Other than that, it is very good.
What other advice do I have?
As I noted, sometimes it takes time to get the results, but it depends upon the query or task I'm using it for. Other than this, it's very good and I'm happy with this tool. It works well for me and I would recommend that others use it.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
UiPath Platform
July 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,484 professionals have used our research since 2012.
Senior Software Engineer at GlobalLogic
Boosts our productivity and helps to scale up our business
Pros and Cons
- "It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results."
- "It sometimes lags when internet connectivity is poor. It depends on the location."
What is our primary use case?
I'm using it for automation.
How has it helped my organization?
UiPath saves us a lot of time as well as money. It has saved between 50 and 80 percent of employee time, processing our tasks efficiently. It boosts our productivity and helps to scale up our business.
It has sped up digital transformation in our organization for sure, and also helps to reduce human error, although that depends on the task you are automating.
It's very helpful in terms of everything.
What is most valuable?
It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results. For example, if we have a web application we can automate the entering of login credentials.
It provides end-to-end automation, which is very important. We can integrate it with third-party tools, like SharePoint or Outlook, and perform various tasks.
The user interface looks modern.
And the user community is great. We use it as a knowledge base and for training purposes.
What needs improvement?
It sometimes lags when internet connectivity is poor. It depends on the location. Otherwise, it is the most fantastic tool ever.
For how long have I used the solution?
I have been using UiPath for the last three and a half years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's very scalable. I give it a 10 out of 10 for scalability.
We have 5000-plus users of the solution in our organization.
How are customer service and support?
Customer support is very important and they resolve issues immediately.
How would you rate customer service and support?
Positive
How was the initial setup?
Sometimes we deploy on the cloud, sometimes on-premises. The deployment is very straightforward.
It doesn't require any maintenance. It works well.
What was our ROI?
We have seen a 50 to 80 percent ROI.
What's my experience with pricing, setup cost, and licensing?
As an application, it is not very expensive. It's very reasonable.
What other advice do I have?
The time it takes to see results depends on the task. Sometimes tasks are bigger and sometimes tasks are smaller. Sometimes it gives your results within a minute, and sometimes it takes time. On average, it takes a few days.
I'm fully satisfied with this great tool. It is the best solution for all types of businesses, both small and large. I recommend it to everyone who wants to become an RPA developer. It is a fantastic tool and plays a vital role in RPA.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Lead Developer at a financial services firm with 501-1,000 employees
Saves time, makes it easy to build automations, and offers solid integration capabilities
Pros and Cons
- "We use a lot of unattended robots. We're almost entirely unattended right now. We find that those are the best early bang for our buck."
- "There is not an out-of-the-box way to configure granularly."
What is our primary use case?
Our use cases are a lot of both data scraping and data reconciliation. We tend to find that we're going into web portals, we're going into spaces that require a user interface, and extracting some kind of information or data from those places. Then, we transform them. Sometimes it's just as simple as saving it as a different type of data. Still, it can sometimes be rather complex to combine that data with SQL queries to enhance it, or even just clean up and remove extraneous data that our users don't need.
We touch on other areas, such as averting risk by double-checking things or replacing manual transcription. We find that due to the size of our team, we're relatively small, and the biggest bang for our buck tends to be in the data reconciliation and gathering.
How has it helped my organization?
We have about 40 bots in production right now, which is pretty good for a small team. We're only really two developers right now. We're able to get pretty good value out of those bots. They're running probably about 50% of the time, which is pretty good since, as a financial organization, we're really seeing peak hours in the early morning and late evening as we're getting in all of the morning data and closing out for the day. We have a pretty good amount of utilization when we're busiest.
What is most valuable?
It is easy to build automation. For building them, we find that there are two categories. There are some that are quite simple and some that are quite quick, and then there are some that require some additional thought, some additional background knowledge, and some additional expertise. One of the things that we like about UiPath is it really does have a lot of pretty solid integrations. They can really get us what we need relatively quickly, but we still find that there's a level of expertise required to make sure that everything matches the way we expected it to, whether that's formatting or the data types. We need a little bit of expertise to fit them all together. However, the pieces of the puzzle are all there. It's just a matter of finding where they go.
We use a lot of unattended robots. We're almost entirely unattended right now. We find that those are the best early bang for our buck. We were able to completely replace a manual step from beginning to end. That's where we focused our efforts.
We're interested in expanding into attended; however, we're still looking for the best way to find the more business user level, or the champions who need some knowledge of RPA to be able to utilize it properly yet also have the flexibility to be doing their normal day job and their normal day-to-day tasks without it interfering.
We have about 40 automations in production. Those are business related. That said, we are also starting to add a few more now. Probably on the order of five at the moment. We're hoping to continue to expand it in what we refer to as maintenance processes, things that allow us to automatically restart our own jobs when certain restart error conditions are met, and things that allow us to monitor the health of processes and make sure that there aren't missed exceptions over the course of our day-to-day. Therefore, we have about 45 total, with 40 business related, and then we're slowly growing this number that allows us to better and more efficiently perform our automation functions.
Those five robots are dedicated to maintenance handling exceptions and things like that. One of the things they do, for example, is scraping the logs and they'll look for keywords in our logs. The obvious one is exception or error; when they see those, they'll flag them and bring them to our attention.
We're currently working on expanding that functionality so they can be a little bit better about proactively helping us. We're currently testing the use of the API calls within those monitoring jobs to restart ones that hopefully, just a simple restart will fix. For example, a slow or broken web portal that otherwise wouldn't be an issue.
That's a big time-saver. Our bottleneck as a small team has been how we support them as we get more and more processes into automation. We decided that the best way to help ourselves is to automate some of these support and repair tasks. We see that as being a big boon going forward to us.
The most valuable feature is the flexibility it offers. It really can integrate with just about anything you need it to. It has places where it is preferable to be used; however, in a pinch, you really can finagle whatever kind of circumstances you need out of it. We found that a lot of the time, it's not the perfect tool for the job, yet, thanks to the speed and agility with which you can apply it, even if it's not going to be a solution for 12 months, for six months it might be exactly what you need to get somewhat over the hump.
The user community has honestly been really impressive to me. The UiPath forums are genuinely a spectacular resource. It's really rare to come across an error, issue, or challenge that hasn't been at least discussed to some extent on the forums. That has been a great value add for us. Even if something is eventually going to be technically possible, you can frequently at least get an idea of how difficult it will be to implement it by seeing how much people have talked about how hard or easy it is. It really gives you some flexibility to quickly assess how doable it is, and then make a decision to move forward with it or drop it.
I used UiPath Academy several years ago now, in 2019. I know it's pretty different now. My team members have also used it. The courses are very valuable. There's a lot of great knowledge in them.
What needs improvement?
One of the improvements that could be made is the support interface. I've talked to one of the product experts today about how they could better show when there are issues with a particular job. Right now, we tend to find that everything just looks okay unless we really go out of our way to highlight issues. What we would really love is for there to be a way to flag in Orchestrator exactly which jobs had warnings, exactly which jobs had business exceptions, exactly which jobs had exceptions that were handled, and which ones had unhandled exceptions. Right now, we are forced into this success or failure state. The lack of granularity makes it very difficult for us to quickly and easily find where we need to address issues.
There is no out-of-the-box way to configure granularly. This is where our maintenance processes are starting to come in. They're trying to fill those gaps, yet realistically, it would really be better to just have those visuals right there in Orchestrator without us having to rely on making our own API calls and checking for special criteria outside of what UiPath would be able to detect on its own since we're setting it within the code itself.
The UiPath Academy courses are disorganized. We have trouble identifying exactly what we want people to learn from within the list of courses, and since they've changed so much, it's sometimes hard for me to know what my coworkers are learning versus what I learned. I don't know where either my gaps or their gaps are. I don't know if I need to assign extra training or if maybe I need to go back and take a newly added training. That can be difficult for us.
For how long have I used the solution?
I've been using UiPath for about four years now.
What do I think about the stability of the solution?
The stability has been good. I don't have any complaints generally about the stability. There aren't any particular issues I could name that would cause me to have a negative opinion, which I would say is probably about as good of praise as that perspective as you can get.
What do I think about the scalability of the solution?
We are not using the cloud. I know that the scalability is a lot better with the cloud features. We are an on-prem using preassigned VMs. We really love the ability to bring them on and off as needed. However, I will say that I know there's a whole universe of adaptability out there that, unfortunately, I am not allowed to partake in.
How are customer service and support?
I have worked with technical support a little bit. I would say they are decent to good. They have been timely responses. Still, they are not always as detailed or helpful as I would like.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did work on Blue Prism for about two years.
It's been a few years now, so I can't speak to the current state of Blue Prism. That said, one of the ways I really struggled with it, was it just did not have the connectivity that UiPath has out of the box. A lot of applications we use regularly, such as PDFs and Excel documents, just did not work intuitively. I remember specifically having to write the code to handle passworded PDF documents manually. And so, that lack of integration in things that you typically use in every single process was a real frustration with Blue Prism.
That was one of the first things I noticed about UiPath is they handled those integrations much more smoothly. There are many more of them, and they are much more ready. The other thing that I would really give UiPath credit for is they are much quicker to iterate and build out new helpful features. Blue Prism was frustratingly slow to fix these problems once identified. You would face the problem and be forced to solve it with your own code since you couldn't rely on Blue Prism to get a solution to you in a good amount of time, unfortunately.
How was the initial setup?
I'm not involved in the infrastructure deployment.
In terms of robot deployment, it's relatively straightforward. UiPath offers good tools to allow us to do it. My company, in particular, needs to streamline our ticketing system and our release process a little bit. Our particular process makes the best use of the tools available due to internal limitations, which we're planning on working on. For example, we currently do not integrate with Git, and that's something we need to fix.
What was our ROI?
My understanding is that we have seen a return on the investment. From my perspective, we just need to continue to highlight the value add and make sure that people are aware of what we're able to do to further expand the automation. There's a lot of untapped potential there.
What's my experience with pricing, setup cost, and licensing?
I don't get too much into the licensing and costs in my role, so I can't really speak to them.
What other advice do I have?
We do not really use AI/ML capabilities. We're a smaller group; we just don't have the resources to learn and utilize those tools the way we could. We're in the process of moving over to some better workflow management and BPM-style tools. We're trying to build one in-house. That will allow us to take advantage of some of those machine learning and data integration features, and then once those are fleshed out, and our business teams can continue to get onboarded into the BPM workflow, we'll be able to start utilizing those tools more heavily.
My advice to others would be to go through some of the UiPath Academy pieces of training to see if any topics are covering issues they are facing. They generally do a good job of showing you how to tackle those problems. Do a proof of concept and validation of it. UiPath is a tool. It's very good at some things, yet it's not very good at everything. Like any other tool out there, it's an excellent product if you find that UiPath is the right tool for your job. That said, you don't want to shoehorn it into something that really could be done better elsewhere.
I'd rate the product a nine out of ten. UiPath does a great job of iterating on its product, adding new features, and combating the negative sides. I've really been impressed by how quickly they do that. Every time I have a criticism, I find out that somewhere in the pipeline is a new solution coming to help me with it. That said, they're not always perfect when they come out. Sometimes we don't adopt them until after they've been iterated upon a couple of times, yet, just the fact that they listen and build these solutions is really helpful.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical advisor at Immigration and Refugee Board of Canada
Great community, helpful Academy courses, and is straightforward to set up
Pros and Cons
- "I love the REFramework and the Azure Queue and orchestrator."
- "The speed of upgrades is really hard to follow."
What is our primary use case?
Right now, we have nine production animations.
Our first use case is to convert video to audio and then upload it to a legacy system. We have another use case that takes an Excel spreadsheet of 2,000 rows and searches one row at a time on the federal court website to get the results of our cases.
We also have another use case that generates an SAP report daily, downloads a report, and feeds a Power BI dashboard.
The last use case monitors a client's email, and as soon as there's the form request, we open the request, and we add it to their system automatically.
How has it helped my organization?
Thanks to COVID-19, since everything went digital, it added a lot of manual work to employees. It helps reduce manual labor. It just saved time. The robot now does the amount of work that got created due to COVID. It went back to normal in terms of workload now that we can get help from UiPath.
What is most valuable?
I love the REFramework and the Azure Queue and Orchestrator. Those are great features. They all work well.
The UiPath community is awesome. That's one of the reasons I use UiPath. There's so much stuff available everywhere. For example, if you go on Google and search for a subject, you are going to find information on either YouTube videos or community sites. There's just a lot of information available about everything. Also, a lot of super complete documentation is on the UiPath website. Any question we get, it's super easy to find technical information on that subject.
I've used the UiPath Academy courses. It has helped me start very quickly since they're all free, and there are many courses to choose from. When I started, I used my first two weeks to just do Academy training, and that's how I started. They have a complete curriculum. It's pretty nice.
What needs improvement?
The speed of upgrades is really hard to follow. It's great that there are continuous improvements just for us; however, it's just a bit hard to keep up with all of the changes.
I wish I could use the SaaS version. Our only con is the SaaS offering is not accredited in Canada, so we're working on that. That's not a UiPath problem.
For how long have I used the solution?
I've used the solution for about two years.
What do I think about the stability of the solution?
The stability is awesome. It is very stable. It recovers itself. It doesn't err. It's very easy to carry on, and exception handling is very easy to manage it. I have no problem with it.
What do I think about the scalability of the solution?
It's super easy to scale. I'm sure there are always ways to improve, and we're a small group, so I only have six bots in production right now. However, I already have some processes that could be scaled. They're using two robots now, yet I could easily put that to four or five if necessary. If you create workflows correctly, it's super easy to scale.
How are customer service and support?
Technical support is pretty good. I've used it a couple of times and had no problems.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
I was involved in the initial setup, and it was straightforward.
The installation instructions were pretty easy to follow. The orchestrator was pretty easy to set up, as were the studio and the system. There's nothing complicated. I find it's just a regular install.
I was given the license information and just went along with it. We are a small department. I was in a team of one. We didn't have a real strategy. We just had to start somewhere and do a proof of concept and move on from that. That was my strategy.
What about the implementation team?
We did not use an integrator, reseller, or consultant. It was implemented in-house.
What was our ROI?
I have witnessed an ROI. For example, when converting video to audio and uploading it. Each video was taking about 30 minutes to upload manually, and we produce about 280 videos per day. The robot does it in four minutes right now, and it does it across Canada. Three bots do 280 videos in 20 hours. The ROI there alone would be huge.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the pricing aspect. That said, I don't see it as a problem. I see that it brings a lot more value. We save a lot more than the cost of their license.
Which other solutions did I evaluate?
I touched Power Automate a bit. I heard about Blue Prism. However, I did not really look into it. We just started with UiPath. When I joined them, my company had already purchased UiPath. So for me, I just started with UiPath.
What other advice do I have?
We do not use the AI functionality just yet, although we have plans to in the future.
I would for sure recommend UiPath. I haven't really tried other solutions. However, I've heard that people were trying them and returning to UiPath.
I'd rate it a ten out of ten. The product is awesome. The support is great. The community is also huge. It's super easy to find information, find support, and find stuff. I find it very easy to start using the product and can show value and benefit to clients.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA engineer at Sonic automotive, inc
Feature-rich, great support, and helpful community
Pros and Cons
- "The way they stay on top of Orchestrator is really helpful because that has been the platform that controls everything. The dedication to that is pretty helpful. Every time there's a new release, it seems there are more and more features. It's also not hard to learn."
- "One improvement that could be made is in terms of keeping the documentation updated. Some of the online documentation is outdated. Because things are always changing, it is understandable that information becomes outdated pretty quickly, but sometimes, when you want to go use something, deploy something, or troubleshoot something, the documentation says, "Do this," but what it says to do no longer exists."
What is our primary use case?
We use it for everything. We use it for very simple things, such as moving data around in Excel, and bigger things that include using more advanced technologies, APIs, and some of the newer stuff that UiPath has had, such as Action Center, etc.
We have not yet used its AI functionality in our automation program, but we plan to do that in the coming months.
How has it helped my organization?
The company is growing so fast, and we've been able to use automation to keep up with that pace. We've started rolling out to individual citizen developers. We're trying to change the whole company in terms of the way people work by using this technology.
What is most valuable?
The way they stay on top of Orchestrator is really helpful because that has been the platform that controls everything. The dedication to that is pretty helpful. Every time there's a new release, it seems there are more and more features. It's also not hard to learn.
When it comes to the UiPath Community, everybody is helpful. If you don't know how to do something or you want to learn about something, it's pretty easy to connect with other people or talk to people at UiPath to get that knowledge or learn how to do something. You can also just point somebody to UiPath Academy. They go from knowing nothing to being pretty good with things pretty quickly.
What needs improvement?
One improvement that could be made is in terms of keeping the documentation updated. Some of the online documentation is outdated. Because things are always changing, it is understandable that information becomes outdated pretty quickly, but sometimes, when you want to go use something, deploy something, or troubleshoot something, the documentation says, "Do this," but what it says to do no longer exists.
For how long have I used the solution?
I have been using UiPath for a little over four years.
What do I think about the stability of the solution?
Its stability has been really good, especially lately. It has always been relatively stable, but as they've added things, it still seems to be pretty stable.
What do I think about the scalability of the solution?
Its scalability is pretty good. Orchestrator is able to handle whatever you're throwing into it. If you need to add a bunch of processes or jobs, it's pretty easy to do. The only thing that would slow that down is if you need new servers or something from IT. So, from the UiPath side, it's pretty easy, but there are other variables.
How are customer service and support?
They're pretty helpful. If you submit a ticket, somebody reaches out to you pretty fast, but usually, I'm able to just reach out to our account managers and get help within a few minutes. I'd give them high remarks. I would rate them a 10 out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
UiPath was pretty involved with it. So, it was pretty straightforward. We're about to move to UiPath Cloud though, and our account managers are pretty involved in that, but it has been pretty turnkey and straightforward.
Our implementation strategy was to get a platform that works and start building things. I'm not sure of the overall strategy. Some of the decisions were made before I got here.
What about the implementation team?
We worked pretty closely with UiPath. They've been great and pretty helpful.
What was our ROI?
We have definitely seen an ROI. I don't know any of the specific metrics per se, but I know the values out there. We're just getting hammered with use cases everywhere. We did something literally last week that took us three days to deploy, and it saved a team 100 hours of work.
Which other solutions did I evaluate?
I came to the company as they were just starting to use UiPath. I don't think they evaluated other options.
What other advice do I have?
My advice to others evaluating the solution would be to compare what UiPath is doing to all its competitors, and none of the competitors would scratch the surface of what the offerings are.
I'd give it a 10 out of 10. I liked UiPath so much that I went to get a job strictly in RPA. That wasn't directly UiPath, but before I started where I am now, I was working with UiPath just a little bit, and then I was like, "I want to pursue that for long."
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Insights analyst at a financial services firm with 10,001+ employees
Great for automating a wide variety of things, very easy to use, and highly reliable
Pros and Cons
- "The ease of use of Studio is valuable. In terms of features, Excel Application Scope, web automation suite of products, and screen scraping are the features I use the most."
- "Our challenge with UiPath is getting the infrastructure assets up to speed, particularly on the Orchestrator side. However, I just now came from a demo for UiPath Web, and it seems to be to enable serverless robots, which would definitely be a lower barrier to entry."
What is our primary use case?
We provide a lot of financial services. Its use cases are specifically in banking. There is a lot of Excel transformation where we are moving data from Excel into in-house applications. That's probably about 80% use of it.
We are using UiPath to automate processes that deal with a good cause. We run a lot of charity work, and there is a bit of work going on there to automate the operational aspects of running these charitable causes and things like that.
We have not yet used its AI functionality in our automation program, but we would love to.
How has it helped my organization?
We started with nothing. We now have about 150 attended automations going with another 80 attended robots effectively. So, we've had quite a growth in automation capabilities in terms of its impact on the organization.
What is most valuable?
The ease of use of Studio is valuable. In terms of features, Excel Application Scope, web automation suite of products, and screen scraping are the features I use the most.
Excel Application Scope allows you to use Excel pretty easily and graph data from there, and then you can transform it within Studio and make any changes you need to do. You can then either write it back to another Excel file, or you can read the table within Studio and write it directly to a web-based application.
We have used screen scraping a lot. If you have a web application inside Chrome, you can go to Chrome, and it can grab all the data from there. You can put it into a data table in Studio, make any changes or transformations needed, and then write it back to whatever application you want it to go to.
We gain a huge value from the user community. I'm always running into problems, and I have been going to the UiPath forums to get answers to my questions. Usually, if I have a question, someone else would have already asked it, and I can get great info and insight from there. So, the community is a very important part of the development experience.
We have used UiPath Academy courses. We recommend our citizen developers to use UiPath Academy. I've used it on and off for things I don't quite understand, and people also use it to get RPA certified with UiPath. It's another great value service that UiPath offers. There is the ease of use of videos and the breadth of knowledge. There is also the applicability of the examples to everyday problems. I definitely know people who've been able to automate processes that are more complex with the help of UiPath Academy.
What needs improvement?
Our challenge with UiPath is getting the infrastructure assets up to speed, particularly on the Orchestrator side. However, I just now came from a demo for UiPath Web, and it seems to be to enable serverless robots, which would definitely be a lower barrier to entry.
Our pain point is just on the infrastructure side and getting the assets coming up to speed. It's a big bank problem. We have a very large IT organization, which is not always aligned with the needs of teams like ours.
For how long have I used the solution?
I've used UiPath for about two and a half years.
What do I think about the stability of the solution?
The product is great. It's very stable. It's reliable. We trust it with a lot of different and very important automations. If UiPath wasn't stable, it would introduce quite significant operational risks to the firm.
What do I think about the scalability of the solution?
Its scalability is good. It could be better, but that goes back to my pain point on our struggles with infrastructure. That has been challenging. If we could get a better handle on our infrastructure, then scalability would be a bit higher, but overall, it's a very scalable product.
How are customer service and support?
I would evaluate them very highly. I work with their technical support every time our technical account managers can't get something done. They're very confident and well-versed in what they do, and they always find a solution to our problem.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The only RPA tool I've ever worked with is UiPath. Some people used Blue Prism at work, but I never used Blue Prism. They're not using Blue Prism anymore. They switched because of better capabilities. UiPath is just a better tool all around.
I wasn't in the decision-making process, but I know they tried to do a proof of concept. The Blue Prism team was supposed to do automation of some sort, and the UiPath team was also supposed to do it. The UiPath team did it in six hours and the Blue Prism team didn't do it in two weeks. The ease of use of the Studio product really drives home UiPath's capabilities.
How was the initial setup?
It was complex, but it was straightforward with the help of account managers. We have two technical account managers with UiPath who are very resourceful and well-suited to working with us and helping us accomplish what we need to do.
Our implementation strategy was a citizen development framework. It involved getting the Orchestrator set up and then empowering people within the firm to start automating their various roles or tasks. We still have the citizen development framework, but we're also moving to unattended automations from our RPA developers.
What about the implementation team?
We did it on our own with the help of our account managers.
What was our ROI?
I don't have any metrics yet, but we're at breakeven in terms of ROI. That's just in terms of monetary figures. In terms of general error reduction and things like that, we have seen quite an ROI.
What's my experience with pricing, setup cost, and licensing?
Its pricing seems reasonable. I know we've been able to get a good amount of value in a few years. Our breakeven was only in year two. So, we're approaching breakeven in our licensing program. It's not a cheap product by any means, but the value that can be returned on an ROI basis is quite high.
What other advice do I have?
To those evaluating such solutions, I would advise taking a good look at the capabilities of the solutions. The strength of UiPath is its capabilities in a number of key areas, whereas some specialized players in the industry might be really good at one specific thing. For scalability, you want to have a wider operating area that something like UiPath can accomplish, rather than a more specialized player.
I would rate it a 9 out of 10. It's a fantastic tool that does what you need it to do. It's great for automating a wide variety of things. Ease of use is there in the various products. Any concerns I would have about having a lower barrier entry seem to be acknowledged by the product managers in the demo that I just now had with UiPath Web. So, in that regard, it's a very accessible and functional product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Development Engineer at a tech services company with 10,001+ employees
Saves us about 60 hours per month, and automation reduces human error in our organization
Pros and Cons
- "UiPath has a very good user interface, and the automation is a great feature. New users can easily understand UiPath."
- "There's some latency when changing from one page to another, so that could be improved."
What is our primary use case?
I'm a web developer. This solution is used in the backend and frontend of my organization.
The solution is deployed on cloud through AWS.
How has it helped my organization?
It doesn't take a lot of effort to understand UiPath's features. It saves time, effort, and increases performance.
Automation has minimized our on-premises footprint. UiPath speeds up and reduces the cost of digital transformation.
The solution has reduced human error due to the automation and scripts.
The solution is deployed across multiple locations. We currently serve between 50 to 80 clients. They are mostly small and medium enterprises.
What is most valuable?
UiPath has a very good user interface, and the automation is a great feature. New users can easily understand UiPath.
I would rate the ease of building automations and using the solution as nine out of ten.
We use UiPath for automation and architecture design in the backend. It automatically generates data for us, so it saves resources and the work of extracting data.
UiPath enables us to implement end-to-end automation. End-to-end automation is critical for us. For the past 20 years, we have been dependent on it.
What needs improvement?
There's some latency when changing from one page to another, so that could be improved.
For how long have I used the solution?
I have used UiPath for one year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
I would rate this solution as nine out of ten.
UiPath's technical support is very good. When we have required information, support is available 24/7.
How was the initial setup?
The setup involves load balances, and UiPath is involved in the automation and architecture of the backend. It took about one month to understand the automation feature.
We have a team of 40 people for development. Only 10 people were necessary for deployment. Some of their roles were backend, frontend, architecture, and AWS.
What was our ROI?
The solution has reduced the time our employees spend on certain tasks because of automation and scripts. We save about 60 hours per month.
We save approximately $1,000 per month with UiPath.
What's my experience with pricing, setup cost, and licensing?
The solution isn't very expensive.
Which other solutions did I evaluate?
My team evaluated other options. They chose UiPath because of its community and positive reviews.
What other advice do I have?
I would rate this solution as nine out of ten.
I would recommend this solution because of its great technical support and its automation features. UiPath also has a great community.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros
sharing their opinions.
Updated: July 2025
Popular Comparisons
Microsoft Power Automate
Automation Anywhere
Blue Prism
Automate
ABBYY Vantage
Tungsten RPA
Pega Robotic Process Automation
Moveworks
WorkFusion
IBM Robotic Process Automation (RPA)
Robocorp
Nintex RPA
VisualCron
SAP Intelligent RPA
Blue Prism Cloud
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
- What Is The Biggest Difference Between UiPath And Automation Anywhere?
- IBM digital business automation with UiPath vs IBM RPA with Automation Anywhere?
- How do I choose between UiPath and Microsoft Power Automate?
- What are the differences in features and capabilities between ABBYY FlexiCapture with OCR and UiPath AI?
- RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
- Can anyone help with this error when migrating my orchestrator community process to orchestrated enterprise UiPath?
- Which one to choose, Power Automate or UiPath, for unattended and attended bots implementation for a simple RPA use case?
- Can UiPath support the SaaS model for process mining?
- Seeking comparison between blue prism and uipath