UiPath Platform Reviews

We use UiPath for document manipulation. It helps us split PDF files, clean and submit them to the government website. 

The tool's most valuable feature is the ability to pull information and manipulate documents. 

UiPath should improve its support team. 

I have been working with the product for six to eight months. 

I haven't had any issues with stability yet. 

UiPath is scalable. 

UiPath's deployment was complex because we weren't familiar with it. 

A partner helped us with the tool's implementation. They did the development work while we focused on back-end activities like getting the servers up. 

We have seen ROI with the tool's use. The legal department saves time and money with its use. 

I wasn't surprised by the tool's pricing. It was comparable to my expectations. 

The business objective we tried to achieve with UiPath was the PDF turnaround times. We needed to meet the deadline for the filings. If we missed the deadline, we couldn't submit them. Hence, the timing of submitting the filings was critical.  

I work for a law firm where timing is critical. AI-powered automation has helped our organization unload people from repetitive tasks and instead focus on client and legal work. 

UiPath has freed our resources' time. Earlier, eight to ten people needed to work eight hours to complete the filing. We can do it in under an hour without ten people focusing on the task. 

I rate the product a nine out of ten. You need to take advantage of the solution's training to help you understand its capabilities. I was new to the product and was surprised by its capabilities. It is a huge benefit to access the training without paying for it. 

We are primarily using the solution to automate manual processes for users. The solution helps reduce their efforts. We connect it to databases and do web automation.

The solution has helped us to reduce costs and lessened manual effort. We've been able to cut back on employee costs by reducing human interventions. 

The automation is very good. I like that I can connect various databases and our framework templates. It is effective for building automation.

The orchestrator functionality is good.

We've found the solution offers good cost savings. It reduces the need for human effort. It can cut down the costs of an entire unit via automation. Automating the process has been quite effective. When humans are involved, it sometimes can take days and now we can get those tasks down to a few minutes. By reducing the time it takes to resolve problems, our customers are happier. 

It has helped us implement end-to-end automation. It's very important for us. It really helps us in the current market and will help us save on future costs.

We have user forums if we have any issues. We can always post questions there. We also have a Community Enterprise Edition that helps practice and gain certifications. It helps us to gain experience with UiPath.

It can do whatever a human can do and mimic their actions.

I've used the Academy classes. There are UiPath docs, and you can go through the material, however, the courses are helpful for learning. We can go through tutorials to learn how to build a use case or sequence by ourselves. It gives us use cases to build on our own. It's really helpful that we can go ahead and mimic their steps and create our own work.

The solution reduces the cost of digital transformation. Even if the processes are complex, we can manage it. Once we understand a process, and we are able to build something end-to-end, it helps digitize processes, which translates to benefits and cost savings. 

We've been able to reduce human error. My process is very complex. Even an expert may not be able to do the process I am automating. I'm talking about 100 to 200 steps. That's a lot of places to introduce human error if you don't have automation. 

It's freed up human time.

UiPath has helped save costs. The clients have been happy with the results. 

The issue we have is around security and internal policies. If I want to update a queue item to the orchestrator, not only from UiPath but from Javascript, I can only use an item from UiPath. It's restrictive, based on our company guidelines. 

If there is any change in the selector in any application, we have to make changes accordingly in the code. Then we have to redeploy it again. It's one of the challenges we have. We cannot automatically change the selectors in the bot. 

My client has very old and complex applications. Getting that sorted for the bot can be very difficult at first. There may be a few extra steps in production.

I do need to check continuously for messages in Slack to work through processes. I have to run my bot every minute. There is some complexity with automating my bot through UiPath. I'm not sure if UiPath completely supports Slack automation. I've seen tutorials that show you can automate in Slack, however, I've had some real problems with the process. 

The stability of UiPath is very good. However, to build a bot requires us to go through many phases. Bot development is easy, however, getting access to applications can slow the process down.

We're using the solution around the globe. We are using the solution in different areas in India and we have many teams using UiPath. 

The scalability of UiPath is very good. I'd rate it nine out of ten. 

Technical support has good knowledge of what's happening. Whoever supports the bots, however, needs to have good knowledge. 

Positive

I did not previously use a different solution. UiPath was something my client wanted. 

The implementation was easy. Once we connect our bot to the orchestrator, it's very easy to publish to the orchestrator and move it. 

We deploy our code in a remote VM. Due to the license issues, we cannot have UiPath installed in the VM, where we deploy our bots. We have to do it via the orchestrator. There may be licensing issues that make it difficult to deploy UiPath to virtual machines. If we have any issues, debugging is difficult. 

We do have templates related to the company and use those to build automation. 

There is maintenance required while using the solution. Once you commit your code, the maintenance is pretty easy. We upload our code to the orchestrator. Beyond that, we may need to handle updates of UiPath. 

We did use a third party to get some credentials. Everything else was handled in-house. 

We have seen an ROI in the form of reducing employee costs. 

I don't deal with the costs. The company is handling the licensing. 

I did not evaluate other options before using UiPath.

I have not yet used UiPath's AI functionality. 

I'd rate the solution nine out of ten. 

I would advise others to make sure they learn the solution and gather knowledge in order to understand how to start before jumping into real use cases. 

We have many use cases, including 50 or more in the finance domain. This solution supports Robotic Process Automation, RPA, and I work with it for website automation. We use it with SAP and use it for Excel automation.

For example, we use it to download an EML file, and using a UiPath application, we extract PDFs using OCR activities and convert them to digital files. Once we've accepted all data from the PDF, we update all of the details digitally and send the particular data to the business via a consolidated business sheet.

The success rate is 80% to 90% using UiPath. 

It's easy to build automation. It's a drag-and-drop activity. You don't need to code or write. All activities are available in the activity planner. We can build a bot and deploy it to VMs to use in production.

Even a person who has no coding knowledge can deploy a UiPath automation. 

This solution enables us to implement end-to-end automation. It's a big part of the process. In UiPath, some setup of validation is there. It can get technical. Not each and every process needs to have automation. We use the validation to discover if it is zero, semi, or full automation. We'd look at the applications involved in the business process, like SAP. We'd mark it as what percentage is actually needing automation. The solution helps by selecting logical tasks. Some areas are only able to be done by humans. In that case, it's only semi-automated. 

The user community is good. If you search for an answer, it's a way to find solutions. 

UiPath Academy courses are great. I used them to complete my certification. The courses and videos make it easy to understand. There are Studio, Orchestrator, and Robot courses. There are courses from basic to advanced. Everyone can jump in and learn very easily.

The solution helps us speed up our digital transformation. We used to need seven to eight people for some processes like processing invoices and we were able to reduce it by two to three people. 

Human input is prone to error, however, UiPath helps reduce human error. While UiPath does sometimes make errors, it would be due to errors in the creation or logic. That said, if created properly, it removes the need for human intervention and removes errors in general.

It's freed up employee time. If I need to check something every day or do validation, it would typically take two hours of my time. Now, I can use a bot to do that work. I no longer have to worry. It flags only what I need to action and I don't have to look at everything. 

UiPath has saved us money. We reduced two to three full-time employees by automating tasks, we save that money in salary. 

Sometimes we get some disconnection issues. This happens maybe 10% of the time. 

We have trouble sometimes finding answers in the UiPath user community. Using the community portal can be difficult. However, how they give training is very good.

We've had an issue with the selector. 

I've been using the solution for four to five years. 

The solution is stable. There is no lagging application-wise. There might be unexpected pop-ups or Windows upgrades that may affect UiPath, otherwise, it is very reliable. 

The solution is scalable and has a good scaling framework. You can scale your process at any time. In-house, we were able to build our own scaling framework without issues. 

We've contacted technical support twice. We were migrating from classic to modern architecture. Our team is pretty technical and capable, so we haven't needed much help. When we reached out, they were good. However, sometimes they took a while to respond. 

Neutral

We also use Blue Prism. I'm also aware of Power Automate. The simplicity, ease of development, and consistency made us move to UiPath. However, now the market is changing, and our company is considering moving to Power Automate as it is cheaper. Still, at this time, UiPath is better than Power Automate. 

We use the solution on VMs and Azure. We are also using continuous deployment, CI/CD. 

I was involved in the deployment and we started the process for the company. We take care of the deployment, development, and maintenance. Now, everything is stabilized. 

It's easy to deploy. We can easily publish through UiPath Studio or get a packet and deploy it where we want. We have one release manager that handles the process deployment. 

Without maintenance, a UiPath bot cannot run well. You need to handle updates, et cetera, to make sure bots don't fail. 

The pricing and licensing costs differ depending on what you use. Comparatively, Power Automate is cheaper. However, UiPath is cheaper than Blue Prism or Automation Anywhere. 

We're an official UiPath partner.

I have no experience with their AI functionality. 

I'd rate the solution nine out of ten. If the pricing was less, it would be ideal. Other than that, it's a great product. 

I've used the solution within the healthcare system in the past. At this time, I use it for mortgages. 

I use the solution to automate any digital processes that have specific rules and steps to follow and can potentially save the company a lot of time and money.

The Studio is extremely user-friendly.  All of their products are user-friendly. I use the Orchestrator a lot as it's so simple. 

My assessment of the ease of building automation using the product is positive. The UI of the application itself is very easy to use and navigate. It's very easy to debug. The fact that they're constantly listening to the feedback from the customers and the developers in the developer community is great. They're constantly pushing updates to fix things or add new features based on that feedback. They are really a company that listens to their users.

I have done automations for good causes. It was for responsibly disposing of medications. I didn't stick around to see the positive impact. I implemented it and then left. This was for a Fortune Top-Four company. There were a lot of people who ultimately received the notifications that came out thanks to this robot that let them know how to dispose of medications and the requirements. It also went as far as to locate the two nearest facilities based on their physical address within the closest driving distance. Hopefully, it caused a lot of people to be able to easily know where they could take those medications to dispose of them.

The solution enables us to implement end-to-end automation. It's extremely important. If you're going to automate something, you need to go all in. It's not necessarily black and white. There are exceptions to that rule. However, if it can be automated and it makes sense to automate it, then it should be automated. There shouldn't be human intervention if it's not absolutely necessary. Otherwise, it defeats the purpose of automating.

The user community is great. I see several people who are very trustworthy in their responses. It's very, very active. Everybody's helping each other out as far as giving them solutions to their issues, so it's something that I turned to quite a bit. 

We've seen large time and money savings. As you start doing more and more processes, other people talk to other people, and then you get other people coming to you saying they have processes that should be automated. It's simply a matter of knocking down those walls and getting people to understand that we have this tool at our fingertips. And once they understand that then the opportunities are limitless.

I've seen some minimization in the on-premises footprint thanks to UiPath. In some companies that I've worked at, yes. In others, no. Where I'm at right now, they're still on-prem there, however, they are planning to go to the cloud next year.

Whether it is essential or not for customers to go to the cloud to reduce this on-premise footprint depends on the customer. Some customers, especially in the healthcare space, are afraid of the cloud for security reasons even though there is a lot of documentation to prove otherwise that it is very secure. The healthcare industry is always behind when it comes to that stuff. It takes a lot of building up of trust. The same is true with the government. However, there are others that embrace leading-edge technologies, and those are the ones that are using the cloud.

I've used the Academy courses. I was able to get my advanced RPA developer certification. It allows me to stay current on all of the updates that are being done across all of the products. It's very easy to filter and find the course that you want to watch depending on the product or your level of expertise. The actual format of the courses is very well done. The person who speaks is very clearly spoken, and easily understood. They do a combination of reading, videos, and hands-on in all the courses. It is a little bit for every type of learning style, and I've gotten a lot out of it.

I do not use the solution's AI functionality in our automation program much. I have used document understanding, which is one of their AI products. It opens up a whole new world of possibilities. There's already so much that can be done very easily and there is nothing that's too difficult to implement. Once you do understand how to build processes that use AI, it opens up many other possibilities that could get even bigger in terms of the value that it brings to a company. I gained a lot of knowledge and new skills from going through the process of building out a document understanding process and understanding how to learn all those new tools. It also integrates with the action center and a couple of the other UI top products as well. It's a really good learning experience. 

It has enabled me to automate more processes. It can contribute to the end-to-end automation that we implement. It just depends on where the company is at and their automation journey if they have processes that would be very high returns in terms of value and require more AI integration.

The product can help speed up digital transformation and reduce the cost of the digital transformation. Having these tools in your toolbox allows you to do a lot more so long as you have the digital input.

We no longer require any expense, complex application upgrades, or IT application support. It's very easy, especially with the cloud. I did have some difficulties recently at a company that goes through a proxy on their VMs, which made it a little bit more difficult to install the machines and get them working. However, overall, when you have to install what is needed to build and run the automation and you're on the cloud version, it's simply an executable that you download. You click through a couple of screens that are very self-explanatory and well-explained. And that's it. There's nothing special to do as everything else is hosted in the cloud. As long as you have the wherewithal to set up a VM with the basic requirements that are needed, it's extremely easy.

I've seen a reduction in human errors while using UiPath. A robot is programmed to do what you tell it to do. It's not going to make the same type of mistakes that a human would make. It would make mistakes only due to the way that you program it. Therefore, it absolutely should and does reduce the errors that you would see otherwise from a human.

The solution has freed up employee time. The most recent report that I got from some automation that has been done in the past shows that, over the past five or six months of automation, that I have built there have been two full-time employees at 60 hours a week who were let go, and then there were at least two other people that were are now spending at least half their time doing manual inputs. Now, they are doing other things. There's a direct impact that I've seen just from recent automation.

The money saved from manual labor is a clear cost savings. Other times, it's more about cost avoidance. Sometimes there is some additional value that it brings that's almost unable to be calculated - such as customer satisfaction, customer retention, or customer acquisition. Those things are a little bit harder to calculate. For the most part, it offers a clear time equals-money type of cost-benefit.

Unfortunately, I used to be a lover of their Slack channel and people don't seem so responsive there anymore. Unfortunately, I've gotten away from using their Slack channel. That would have been a really good way for me to get some help from the community, yet I don't find it helpful anymore.

They're working on integrating their version of a chat. They're starting with Studio Xpress or StudioWeb. I don't use StudioWeb and I don't use StudioX, however, I would love to have that type of feature in Studio. I could use it across the board, not just in Studio, but in Assist. 

Their error messaging could use some improvement. More times than not an error that you receive is accurate or not clear.

In terms of missing features, I can't think of any. They are always ten steps ahead.

I've used the solution since 2018.

The solution is stable and reliable. 

The solution is 100% scalable. 

It's very easy to open an issue with support. I've learned over the years that you don't need to necessarily say that you have a high-priority issue in order to get a quick response. They are very responsive. They are very clear in the steps they need you to take to give you what they need in order to fix your problem. If they're unable to fix it by requesting that information. They get on a call with you to troubleshoot. They follow up with you after. They give you a survey to make sure they did well. Every part of their support process is great. I have no complaints at all.

Positive

I have only scratched the surface of RPA. With Blue Prism and Automation Anywhere, I've only worked with them enough to see where they are in comparison to UiPath. I also fully trust the reports that Gartner puts out, and UiPath has been on top for so long now and always is and always keeps that spot. I don't want to waste my time on anything else. I want to stay in this lane with a product and a company that I know and love - one that has done an amazing job - and be an expert in that rather than go around and only know a little bit about a lot of things.

It's very easy to implement the solution and I've done it multiple times. I'm not somebody who typically installs software. I'm not a hardware person. I'm not even good with other types of software necessarily, and yet I find the installation process to be very simple.

I didn't need a lot of staff to handle the deployment process. There are companies that I've been at that have to follow certain protocols for auditing purposes and have to have somebody that's designated DevOps in order to do the deployment. In which case, it requires a little bit more hand-holding or documentation to explain how to do that to somebody who's not in the position like I am who knows how to do it, and you have to explain it to them. I don't think that it's needed or necessary, and it actually hinders the process, especially when we deploy something to production. It doesn't work quite the same in production as it just did in development, and you need to make changes, and it really hinders that process when you have another set of hands to go through.

Maintenance has the potential to be a little bit difficult. That said, I've done big upgrades twice now. For the most part, things have been backward compatible. I haven't had an issue. I didn't need to go back and fix any previous processes that were deployed. I just started using the newer versions of things on new processes going forward and the old ones still ran with no issue whatsoever, it very clearly states things that have been deprecated or things that will be deprecated by a certain date. 

With the cloud version, there is not much maintenance required. However, they did just do an upgrade on the cloud. I was not aware that it was coming, and it would have been nice to at least see something on the site to catch your eye, some type of scrolling banner or flashing to tell you, "Hey, this is updated. Click this link to see what the updates are." In the cloud, if you're not using the automation suite, it will just update without you knowing about it, which I'm not a fan of. I understand that's how that works. If you don't have an automation suite, however, I would like to know. Don't make me go search for it. I'm on Orchestrator every day. I'd prefer if they put something there, or put something in Studio so that I know it's coming since the changes did affect us. They had some role and permission changes that affected my developers, and they weren't able to publish anymore, and I had to figure that out. Ultimately, you do have to make sure that you're staying up to date with your studio and assistant.

The pricing is very fair. They have adjusted their pricing model so that several variables and volume base could be one of them. I'm not too sure. A lot of times I'm cut out from those conversations. The company itself has to sign off on contracts or make the decision on that. That said, it's my understanding the pricing is very fair for what they give you. You see your benefit and the return from it quickly.

I'm a developer and an architect. 

The ease of usability and implementation for UiPath as well as the wide array of products that they have to support their automation journey make it a great product. The amazing support they have is great. The community that they have is bigger than all the other options, so you're going to find more resources when it comes to needing help with any type of issue. I'd advise those considering the product to look at the ratings and pertinent reports to get an overview of who's the best.

I'd rate the solution ten out of ten.

I am a developer, and I use UiPath to extract PDFs for invoices and logistics in the banking industry. 

UiPath can be deployed either on-premises or in the cloud, depending on the customer's requirements.

There are times when the logic is difficult, but the majority of the time, it is easy to build automation using UiPath.

UiPath enables us to implement end-to-end automation, which is essential for our customers. We gather all the requirements from the customer, analyze their feasibility, and proceed to the development phase where we build bots according to the customer's needs. After that, we move on to User Acceptance Testing to ensure the bots meet expectations. Finally, we deploy the automation into production.

UiPath aids in enhancing organizations by cutting down costs and saving time. Without UiPath, a task like collecting and uploading information that typically takes humans around 40 minutes can be completed by the UiPath bot in just ten minutes.

Our customers primarily use UiPath for cost savings.

In addition to saving time, UiPath also eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention.

UiPath helps reduce our customer's on-premises footprint.

UiPath Academy is excellent for learning about the solution's capabilities and how it works, especially in the beginning. It provides end-to-end courses and certifications for both beginners and advanced users.

UiPath accelerates digital transformation and reduces costs by eliminating the human element. However, this transformation does require IT application support for configurations and security.

UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework.

The document understanding has room for improvement. 

I have been using UiPath for three years.

UiPath is extremely stable and that is why customers ask for the solution.

I rate UiPath's scalability a nine out of ten.

The technical support is good.

Positive

I previously used Microsoft Power Automate. When comparing it with UiPath, one significant difference is that we can use UiPath on a local machine to easily build a process, upload it, and create schedules effortlessly. Microsoft has an advantage in the cloud, but it is not as effective on-premises.

The number of people required for each deployment depends on the complexity of each project. For more complex projects, two to three people are required, and it can take up to three weeks to complete.

Our customers experience a return on investment when using UiPath, owing to the time saved in performing tasks and the improved accuracy compared to manual efforts.

We can start to see value after one month of using UiPath.

There are two versions of UiPath; the first is the free community version, which is limited, and the second is the premium version which requires payment but is recommended for large-scale productions.

UiPath's cost is acceptable.

I would rate UiPath a nine out of ten. UiPath is reliable and accurate.

The maintenance is easy. We only need one person to monitor and maintain UiPath.

I recommend trying the free community version first to ensure that it meets the organization's requirements and then consider upgrading to the premium version in order to handle larger projects.

50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.

We deploy on-premises, in the cloud, and also utilize hybrid models.

UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.

We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.

In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.

We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.

Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.

The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.

UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.

We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.

UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.

UiPath has helped reduce human errors to zero, which can be tracked through the dashboard. 

UiPath assists in freeing up employees' time by automating manual tasks.

It has saved our organization costs.

RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.

The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.

AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example. 

I have been using UiPath for five years.

UiPath is generally stable, although occasional issues may arise during upgrades.

Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.

We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.

The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.

UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.

I rate UiPath an eight out of ten.

We deploy UiPath in multiple locations.

The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.

I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.

We use UiPath to automate activities that are typically done on a computer by an individual. It's used to automate purchases involving a large volume of transactions for hundreds of organizations. 

UiPath has improved customer confidence and helped us cut costs. We can complete tasks faster and reduce our backlog. A fast turnaround time keeps our stakeholders happy. It also improves accuracy. We can customize and optimize the processes. 

Before UiPath, we had a five-person team. It took them each around six hours to complete 200 tasks. We cut that down to one hour by implementing automation, so it took only five employee hours to do the same amount of work that formerly required 30. It also saves energy consumption because the same result can be completed in far less time, so the employee's computer isn't running continuously.

We can reduce our on-prem footprint because we can store our data in the cloud and use UiPath to automate cloud-based data solutions. The cloud is more accessible, and various tools can access the cloud database, whether you're using a mobile phone or desktop. 

The UiPath Academy helped prepare our team to use the program. The introductory course taught them everything they needed to know to start working. UiPath also has a huge community that has been helpful when we have issues. Most of our questions have already been answered.

We've used some of the AI features. For example, machine learning is built into the document understanding system. We're working on integrating ChatGPT, but that's not mature yet. APIs are available, but we are still not integrated. The ChatGPT APIs can make our automation more complete and compliant. 

We can do complex automations with UiPath. For example, we can automate processes that need to be authenticated to run and integrate processes with the AI engine. UiPath didn't require any upgrades. We could run it on our existing infrastructure. 

The user interface is intuitive and easy to understand. This automation increases the ease of operation for the employees. 

Building automations can be a little complicated. There are so many variables and commands. We're also trying to integrate new technology like ChatGPT. Although ChatGPT has many APIs, they're not sufficiently integrated. If UiPath could add more API integration and tutorials in the academy, it would help us utilize them more effectively.

We have used UiPath for four years.

UiPath is stable, but it's crucial to understand new features when upgrades are released. Updates can cause problems because sometimes we don't know how to use the new features.

UiPath is scalable.

I rate UiPath support nine out of 10. We don't typically require support because we can usually get all the answers from the UiPath community. 

Positive

We also tried Automation Anywhere. It has a more user-friendly and attractive interface. UiPath has more features, a larger user community, and is more capable of handling integrated processes. I think Automation Anywhere is a better fit for small businesses and startups. 

The deployment was straightforward. We purchased the license, downloaded the software, and installed it, then we programmed our bots. The deployment can be completed by one person in two days. 

The software is on-prem, but the data is stored in the cloud. The solution is installed on a server that multiple people can use. Regarding maintenance, there are only routine updates. The bots themselves need to be maintained, monitored for performance, and optimized. Sometimes you need to modify them when we have additional requirements. 

The ROI is excellent because you can significantly reduce your staff's working hours. You'll start to see a return after one or two years. 

Large enterprises can negotiate a better price, but UiPath is comparable to Automation Anywhere if you're a small company. Automation Anywhere is affordable for small integrations. There are various kinds of licenses, and the return for a small company could be positive. Still, the architecture and usage-based licenses are costly. As the volume increases, it may become unaffordable for smaller businesses. 

I rate UiPath nine out of 10. It's a great solution, but it isn't easy to use, and you need to learn a lot. I recommend taking advantage of the free courses and other resources available. 

We do not have any specific use cases for UiPath. We automate areas where we have a large volume of work.

UiPath makes it easy to build automation because it uses a drag-and-drop interface and requires little coding.

We use UiPath to automate our repetitive processes. This reduces manual effort, freeing up employees to focus on other tasks, such as learning new skills and improving their careers. Doing repetitive tasks on a daily basis does not help employees develop their skills or advance their careers.

An associate in the loan approval process must validate licenses, forms, and certain records of the floor person before approving the loan for the next level. This person goes through a lot of paperwork on a daily basis, which can be very tiring. However, we now have UiPath, which uses artificial intelligence and machine learning to extract all the information from the licenses. This reduces the associate's workload by 50 percent, allowing them to complete the rest of the job more easily.

UiPath's automation has resulted in zero errors.

UiPath enables us to implement end-to-end automation. The solution includes all of the components necessary for end-to-end automation, from process identification to deployment. End-to-end automation is very important because it can help businesses save time and money. To identify a process that can be automated, we can either speak with the business team or use UiPath's process mining capacity. Process mining is a technique that can automatically analyze business processes and identify areas that can be automated. Once we have identified a process that can be automated, we can use UiPath to create a robot to automate the process.

UiPath's user community is very large with millions of users. Everyone has questions, and if we have a question, we don't have to post and wait for an answer. There is always someone who already answered the question. For example, if I have a question about selectors, there will be answers to my question. The user community is like a database of answers.

UiPath helped our organization by eliminating repetitive job tasks.

UiPath helped us minimize our on-premises footprint, which is important. For example, let's say an employee used to have to come into the office to check papers or documents to determine if a loan could be processed for a particular individual. Now, that employee can do that work remotely. There is no need for them to go to the dealer and collect all the papers, which can then be submitted or uploaded into a software program. The employee can now do all of this work from their computer.

All team members are required to participate in the UiPath Academy courses suggested by UiPath and to complete the certification. Access to UiPath Academy is great because our employees do not have to go to a particular coaching center to get a certification. They can do it on their own, on their mobile devices, at home, or on their laptops. They can learn at their own pace and in their own time. UiPath Academy has excellent examples and assessments for each chapter, which makes it easier to complete the course.

The AI functionality affects our ability to automate more complex processes. For example, in the UK, there are five different types of licenses that individuals may need to obtain in order to be approved for a loan. This means that there are numerous licenses that need to be processed for each loan application. In order to determine whether a license is expired or legitimate, we need to manually review each one. This can be a time-consuming and error-prone process. However, using AI and machine learning, we can automate this process. AI can be used to identify the different types of licenses that are required for a loan application. Machine learning can then be used to train a model to determine whether a license is expired or legitimate. This allows us to automate the entire process, which can save us time and money.

In our data center, we are unable to develop certain processes because existing rule-based automation is not sufficient. End-to-end automation helps our data center implementation.

UiPath helps reduce the cost of our digital transformation and it does not require upgrades or IT application support.

The solution helped reduce human error by 100 percent. We now have zero errors.

UiPath freed up our employee's time to work on other processes that can not be automated.

By eliminating the need for human intervention in repetitive processes, UiPath saved us costs.

The most valuable features are CR capabilities and logistics automation.

UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas. While the platform works well on-premises, there are some technical issues that can be resolved when moving to the cloud.

I have been using UiPath for five years. 

I give UiPath's stability a nine out of ten.

I give UiPath's scalability an eight out of ten.

The initial setup is straightforward. However, it requires some technical knowledge, as we will need to connect to the SQL Server and Elasticsearch to create the tables. There is documentation available online that we can use, and we may also need to contact UiPath for assistance.

One person is enough for the deployment.

The implementation was completed in-house.

We have seen a return on investment with UiPath through the elimination of quality errors.

UiPath is a bit more expensive than other similar solutions, and its price is increasing daily.

We evaluated multiple tools to verify our requirements, cost, licensing, and support capabilities.

I give UiPath a nine out of ten. I recommend UiPath to others.

UiPath does not require maintenance.

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.

We use UiPath for PDF annotations, Excel detections, and filtering data.

UiPath can be deployed on-prem or in the cloud. We are primarily using UiPath on the cloud.

The ability to build automation using UiPath is moderate depending on the complexity of the task.

I used UiPath to locate patients that were suffering from Cholera and the automation helped reduce the number of emails and human error.

UiPath enables us to implement end-to-end automation.

Having the ability to implement end-to-end automation is good.

Compared to other tools, UiPath's user community is strong, and we can consistently find solutions to any inquiries we may have.

UiPath has assisted us in minimizing human errors, saving time and money, and enhancing our client relationships by ensuring the timely delivery of our services to clients.

It has helped us reduce our on-prem footprint which is important.

The Academy courses are great and we use them to grow our skills.

The AI technology enables us to efficiently decrease the significant amount of duplicated or inaccurate patient data and quickly delivers precise and reliable results.

The AI has reduced approximately 50 percent of the errors and has provided accurate output in less time.

UiPath has sped up and reduced the cost of our digital transformation.

Our errors have been reduced by 20 to 30 percent.

UiPath has freed up some of our employee's time by 20 to 30 percent and automation has helped reduce human resources.

UiPath has saved our organization money.

The AI capabilities are the most valuable feature because it reduces human error so we can easily maintain our pipelines and we have a 99.99 percent output early.

I would like UiPath to have an offline mode where we can continue to work when there are maintenance issues.

I have been using UiPath for almost three years.

UiPath is stable.

UiPath is highly scalable.

The technical support is great.

Positive

I previously used Microsoft Power Automate but the UI was not good. Also, the user community and commerce support is better with UiPath.

The initial setup is moderate depending on the requirements. An average deployment takes us around 15 minutes.

The implementation is completed in-house.

We receive up to three times the return on investment with UiPath.

The cost of UiPath is reasonable.

I give UiPath a ten out of ten.

UiPath requires minimal maintenance and when it does the Vendor sends us a pipeline if there is an issue with our update.

I recommend UiPath.