We currently have limited users, less than 100. We have found it difficult to manage users who are working from home due to the COVID-19 pandemic. Trend Micro Apex One has been a good option to update policies. I change the policy on the cloud so that it will be drilled down or updated automatically on the laptops when the users connect to the internet.
Unit Head Infrastructure at First Woman Bank Limited
Can be used to easily update policies on the cloud
Pros and Cons
- "I'm using the cloud solution, which I really like. I like being able to update policies on the cloud so that when users who are working from home connect to the internet, their laptops will be updated automatically. I also like that this solution is easy to use and is stable and scalable"
- "Trend Micro Apex One has enabled us to easily update policies on the cloud so that they will be drilled down or updated automatically on the laptops when the users connect to the internet."
- "More integration with different platforms would be great, as everyone seems to want the solution to integrate with each team."
What is our primary use case?
How has it helped my organization?
It has been very useful, especially during the COVID-19 pandemic when so many users are working from home. Trend Micro Apex One has enabled us to easily update policies on the cloud so that they will be drilled down or updated automatically on the laptops when the users connect to the internet.
What is most valuable?
I'm using the cloud solution, which I really like. I like being able to update policies on the cloud so that when users who are working from home connect to the internet, their laptops will be updated automatically. I also like that this solution is easy to use and is stable and scalable.
In the case of ransomware files, artificial intelligence is used in some places to start encrypting the files. I like the fact that Trend Micro Apex One has an option to restart the process and back up the files that are being encrypted.
What needs improvement?
More integration with different platforms would be great, as everyone seems to want the solution to integrate with each team.
Buyer's Guide
TrendAI Vision One – Endpoint Security
June 2026
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For how long have I used the solution?
We have been using this solution for a couple of years.
What do I think about the stability of the solution?
I feel that it is a stable solution that is easy to use as well.
What do I think about the scalability of the solution?
I think Trend Micro Apex One is scalable. Right now, we have limited users, under 100.
Which solution did I use previously and why did I switch?
We have been using Symantec End-User Endpoint Security and added Trend Micro Apex One to our environment.
How was the initial setup?
Installation is very simple when a web portal is available. You can log in and create the policy. The initial setup process took about one to two hours.
What about the implementation team?
I was able to implement it myself with the help of the vendor.
What's my experience with pricing, setup cost, and licensing?
The setup is easy, and if your servers are managed on the cloud, you won't need to hire additional staff for deployment and maintenance.
What other advice do I have?
On a scale of one to ten, I would rate Trend Micro Apex One at nine. If you are looking for a data solution along with the end point, this would be an option to consider.
Also, Trend Micro Apex One has DLP options.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager Information Security at a financial services firm with 1,001-5,000 employees
An easy initial setup with good technical support and great security
Pros and Cons
- "Technical support is quite knowledgeable and helpful."
- "Trend Micro in that sense is a very good product as it allows us to have access to the database all the time."
- "The solution could use signatureless detection."
What is our primary use case?
Trend Micro Apex One is a nine-point security solution from Trend Micro. We primarily use the solution for all of the scanning of our endpoint devices.
What is most valuable?
Trend Micro ensures the number of signatures is updated on time. If you have updated versions of signatures, they are built into the database quickly without wasting time.
If you don't update your database in real-time, the problem is there can be zero-day exploits. Hackers or malicious attacks might get through. Trend Micro in that sense is a very good product as it allows us to have access to the database all the time. The security is excellent. That is the most valuable aspect.
Technical support is quite knowledgeable and helpful.
What needs improvement?
The solution could use signatureless detection.
The EDR capabilities should be built into the solution. In my opinion, the native endpoint product should have the capability of EDR also. The product should be capable of actually building some behavior-based analytics so that it can actually detect signature lists.
For how long have I used the solution?
I've been using the solution for about three months. However, I had been using a previous version of the solution, known as Office Scan, for the last two or three years or so.
What do I think about the scalability of the solution?
The solution is scalable.
We currently have 2,000 users on the solution.
We intend to increase usage in the future.
How are customer service and technical support?
We've reached out to technical support in the past and we've always gotten the help we needed. We're satisfied with the level of support we receive.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. We've always used Trend Micro.
How was the initial setup?
The initial setup is not complex. It's pretty straightforward.
The deployment doesn't take much time, however, it depends on the size of the organization. It's very slow to deploy the product to multiple clients. If your organization has a 10,000 user base, sit will take longer than if you have a 2,000 user base. It just varies according to the number of machines to which it will actually be deployed.
We have about 2,000 users and we have a team of three or four people that handle maintenance.
What about the implementation team?
I am the security manager on the end solution security team in the organization. The deployment was actually done by the IT team within my team. We didn't need the assistance of consultants or integrators.
What other advice do I have?
We're just a customer.
On a scale from one to ten, I would rate this solution at a nine. It's been very good. We've been happy with the results so far.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TrendAI Vision One – Endpoint Security
June 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,016 professionals have used our research since 2012.
Chief Enterprise Architect at Alinma Bank
Advanced all-in-one endpoint security
Pros and Cons
- "The initial setup was very straightforward."
- "Trend Micro is both scalable and stable."
- "They should include easy-to-use connectors to make it easier to connect to SIEM."
What is our primary use case?
We use Trend Micro to build our entire, CI/CD pipeline. In short, I check out the code from my VCS (Version Control System), then I run a static code analysis as the first job in the pipeline.
From that point onward, I can do multiple scans in multiple environments. For example, I can have the code checkout from my Dev environment, run the static code analysis, then I can do a folder scan. I perform the scan in my Dev environment, in the integration environment, and in the UAP environment. These are the multiple scans that you can run and enter on your application.
All the static code analysis is on the application-side, and the rest of the workflows can be triggered in several places throughout the pipeline and on the infrastructure side as well. I can use it to do VAPT (vulnerability assessment and penetration testing) throughout the entire pipeline.
Broadly speaking, it means adopting the DevOps culture of Trend Micro. DevOps culture is well adopted in Trend Micro. It's very comparable to Prisma Cloud. Palo Alto has recently informed me about their Prisma Cloud offering regarding CI/CD deployment.
We develop and deploy the CI/CD pipeline in the free workflow, using various tools like GitLab.
Palo Alto is a big competitor of Trend Micro.
Within our organization, there are roughly 1,000 plus users, using Trend Micro.
We definitely plan on using Trend Micro in the future. They are one of our preferred vendors, along with Forescout.
Forescout handles the initial stages of threat discovery and it integrates with SIEM.
If we are going to continue with Trend Micro as our endpoint security solution, then we need to have a SIEM solution, like IBM QRadar, ArcSight, Forescout, Micro Focus ArcSight.
What needs improvement?
Trend Micro does region-based scanning — the threats are shown in different regions.
I did some workshops based on tracking zero-day vulnerabilities, etc.
Trend Micro's coverage and scans can be broadened to encompass different types of classified threats based on different parameters.
For example, say I want to filter out all of the threats in The United States. In this case, I will see the US region and I will see the number of threats that are present on my infrastructure. This is referred to as threat intelligence.
When I was in this workshop, the filters always recommend that we start with the region as a first parameter. Once you get into the region (the US region), you might look at the different data centers within the US, then within the different data centers, you can drill down on the folder — on the number of hosts.
The host can then be extracted from the region and the region can be marked red. Red means there are a lot of vulnerabilities in a particular region. If Multiple hosts have multiple vulnerabilities, then the entire region will be marked red. Trend Micro somewhat shows this on their dashboard. In other words, the parameters should be improved, including zero-day filtering.
They should include easy-to-use connectors to make it easier to connect to SIEM. The integration environment has to be available so it can easily connect to SIEM.
Also, you should be able to perform more scans.
For how long have I used the solution?
I have been using Trend Micro for two years.
What do I think about the scalability of the solution?
Trend Micro is both scalable and stable.
How are customer service and technical support?
We are satisfied with the technical support. They are available 24/7.
How was the initial setup?
The initial setup was very straightforward. I did the installation by myself.
Regarding deployment topologies, whether it's on-premises, a hybrid cloud, or a public or private cloud, installation is quite easy. It will be up and running within a couple of hours.
Once we deployed it, we had to connect the console to the dashboard. Once the dashboard was up and running, we could filter out threats by connecting to the Trend Micro Data Security Operations Center, which has a threat intelligence ability that highlights all of the threats. The data comes from the CMDB database and It shows us the CVS4 of each threat.
What's my experience with pricing, setup cost, and licensing?
If you buy Trend Micro, you will also need to purchase a SIEM solution which is often quite expensive.
What other advice do I have?
I would definitely recommend Trend Micro to other potential users.
On a scale from one to ten, I would give Trend Micro a rating of eight.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager Cyber Security at Dept. of the Premier and Cabinet
Good as a general anti-virus but needs more depth and sophistication
Pros and Cons
- "The general anti-virus on offer is the solution's most valuable aspect."
- "The solution is very stable; it doesn't crash or freeze, there aren't bugs or glitches, and we find it to be very reliable at all times."
- "We're actually looking to upgrade to more sophisticated ADL products. We need a more sophisticated endpoint. We need to have the ability to automate those instant response processes."
- "OfficeScan offers basic anti-virus security, but if you're looking for more advanced security features, you really need to look at more sophisticated and modern services."
What is our primary use case?
We primarily use the solution for our endpoints. We do occasionally use it for some servers as well.
What is most valuable?
The general anti-virus on offer is the solution's most valuable aspect.
What needs improvement?
We're actually looking to upgrade to more sophisticated ADL products. We need a more sophisticated endpoint. We need to have the ability to automate those instant response processes.
For how long have I used the solution?
I've been using the solution for about a decade. It's been about ten years at least.
What do I think about the stability of the solution?
The solution is very stable. It doesn't crash or freeze. There aren't bugs or glitches. We find it to be very reliable at all times.
What do I think about the scalability of the solution?
We have between one and 2,000 users on the solution at any given time.
We haven't needed to scale up in the past few years, so I can't speak to its ability to do so.
How are customer service and technical support?
We have a separate team in-house that handles tickets, therefore, I've never been directly in touch with technical support myself. I can't speak to the level of service they provide.
Which solution did I use previously and why did I switch?
Since I have been working at the organization, the company has always used Trend Micro. I don't know if they used anything else prior to that. That said, we use a number of other services as security in depth. We have other gateways and firewalls and a bunch of other items that we use.
How was the initial setup?
I wasn't part of the team that implemented the solution. I wouldn't be able to say if it was complex or straightforward.
It's pretty low-maintenance. We do continuous updates and we also update the backend security appliance that goes with it, which probably happens three or four times a year.
What's my experience with pricing, setup cost, and licensing?
The costs of the service fluctuate for us; I can't really say how much it costs our organization in general. I do know that it's not expensive. cost-wise, it's on the lower end of the spectrum. The licensing we have is all-inclusive; there aren't any extra costs involved. If we decide to stay with Trend Micro and upgrade to a better service, we'll be paying a higher price.
Which other solutions did I evaluate?
We're currently looking for another solution that may be a bit more sophisticated than Trend Micro, so we are currently evaluating other options. We're down to two or three other vendors. Those we've looked at include an upgraded Trend product, Microsoft Defender ATP, XDR, Crowdstrike and MacAfee.
Some of the other products give the capability of virtual sandboxing, endpoint threat detection, automated response, that kind of service.
What other advice do I have?
We're just a customer. We don't have a business relationship with Trend Micro. We're using the latest version of the solution.
OfficeScan offers basic anti-virus security, but if you're looking for more advanced security features, you really need to look at more sophisticated and modern services.
I'd rate the solution five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presale consaltant at a manufacturing company with 1,001-5,000 employees
Helps with antivirus and malware control
Pros and Cons
- "I am impressed with the product's antivirus and malware application control."
- "The tool needs to improve its dashboard so that all the products can be managed from a single console."
What is most valuable?
I am impressed with the product's antivirus and malware application control.
What needs improvement?
The tool needs to improve its dashboard so that all the products can be managed from a single console.
For how long have I used the solution?
I have been working with the solution for one year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability a nine out of ten.
How are customer service and support?
The tech support is fast and helpful.
How was the initial setup?
The product's initial setup is simple. We use the SaaS-based version of the product. You need to dedicate one person for the tool's maintenance.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Engineer at Hitachi Systems, Ltd.
A solution capable of handling multiple users at the same time
Pros and Cons
- "Stability-wise, it is a good product, and I rate it a ten out of ten."
- "The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself."
What is our primary use case?
I use the solution to meet the requirements of our customers.
What is most valuable?
EDR is one of the most valuable features of the solution.
What needs improvement?
The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself.
Since I am not working extensively with this solution, I am not in a position to comment on what other additional features need to be added to it.
For how long have I used the solution?
I have been using Trend Micro Apex One for five years. Also, I am using a SaaS version of the solution. My company has a partnership with Trend Micro Apex One.
What do I think about the stability of the solution?
Stability-wise, it is a good product, and I rate it a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. The solution works, in the same manner, irrespective of the number of users using it. One of our customers has 25000 users using the solution. Scalability-wise, I rate it a ten out of ten.
What other advice do I have?
Overall, I rate the solution a ten out ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Regional Sale Manager at Cyber Labs
Has many solutions that competitors lack; good for protecting the endpoint
Pros and Cons
- "Many features that this solution has, competitors lack. The feature I think is quite good is data loss prevention."
- "I think that this product needs to improve the data loss prevention port."
What is our primary use case?
It's quite a good solution for protecting the endpoint.
What is most valuable?
All the features are quite good. Many features that this solution has, competitors lack. The feature I think is quite good is data loss prevention.
What needs improvement?
I think that this product needs to improve the data loss prevention port.
For how long have I used the solution?
I have been using this solution for one year.
What other advice do I have?
We are using the SaaS version, but there's on-prem available as well.
Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner and user
Good technology with advanced security and good reliability
Pros and Cons
- "he setup is simple."
- "Sometimes it will not communicate with the server, and we need to manually restart items."
What is our primary use case?
The product is used for security and protection so that we can protect our users.
What is most valuable?
I like the enhanced security. It offers very good advanced technology.
The setup is simple.
It's easy to scale the licensing as needed.
The solution is stable.
Technical support has been helpful.
What needs improvement?
The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items.
When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync.
For how long have I used the solution?
I've been using the solution for only one project.
What do I think about the stability of the solution?
It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine.
What do I think about the scalability of the solution?
The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand.
How are customer service and support?
Technical support is fine. The response usually happens within one or two days.
How was the initial setup?
The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand.
The deployment took five to ten minutes. It does not take too long to set up.
What about the implementation team?
I was able to handle the setup myself. The deployment isn't too bad.
What's my experience with pricing, setup cost, and licensing?
The solution offers an annual subscription.
What other advice do I have?
I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest.
I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.
I would rate the solution nine out of ten overall. We've been pleased with its security capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Security Engineer at a tech services company with 11-50 employees
Good for patch management and protecting against vulnerabilities with the capability to expand
Pros and Cons
- "It is available on our OS platform and will automatically scan our machines daily or weekly."
- "Sometimes HTTPS sites are not blocked properly."
What is our primary use case?
I have multiple enterprise customers in India, and I am working with multiple regions, like Asia, Indonesia, and Singapore. Many customers are using this endpoint solution. It is widely used by customers.
Apex One has multiple features and use cases including internet protection, web reputation, URL filtering, firewalls, and anti-malware functioning. There's virtual patching and it can help us to prevent exploitation attacks. They can help you to patch vulnerabilities on the machines.
How has it helped my organization?
The solution has helped our organization by protecting our endpoints from malware and web threats. It also helps us to block ports and provides features like IPS. IPS has multiple signatures and rules which can help us to patch vulnerabilities.
It is available on our OS platform and will automatically scan our machines daily or weekly. It also provides an EDR option. With EDR, we have DLP and application control as well, so we have lots of features that we can use to protect our endpoints from ransomware and phishing attacks.
What is most valuable?
The solution is good for patch management and protecting against vulnerabilities. It's great for protecting endpoints.
It is easy to set up the solution.
Technical support is helpful.
It's quite stable and reliable.
We can scale the product.
What needs improvement?
There are some limitations, including around URL filtering. Sometimes HTTPS sites are not blocked properly. The proper display of the page is not properly working. We're putting in a feature request and hopefully, it will be resolved next quarter.
Feature-wise, pretty much all features we need are present.
For how long have I used the solution?
I've been using the solution for more than two years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
I'd rate the stability eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We can expand our licensing or hardware if we need to grow.
I'd rate the scalability ten out of ten.
How are customer service and support?
We can raise a ticket with support and usually get a response within eight hours. There's a bit of a time difference. They are good. We find them helpful and responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very, very straightforward. It is available under two offerings. One is on-premise, where we have to install the server and database. The other is the cloud. In the cloud, we have to just create our account, and we can just start using it.
The cloud option is very easy, and there is no need to maintain the server and no need to install anything. It will just create an account, and we can start using it within ten minutes. At the same time, the on-premise will take two or three of us to deploy it. We have to create three servers and then database services, and we have to install the application over that. It will take some time. Both are straightforward. They have created a guide for installation. If we follow the guide properly, we can get it installed properly.
There isn't a lot of maintenance needed for the cloud solution. If we choose an on-prem deployment, we will have to maintain the server and database. We also have patching from time to time, which we also have to test. On the cloud, the backend team handles any necessary maintenance.
What other advice do I have?
We're partners.
I'm working with the latest version of the solution.
I'd recommend cloud deployment as it is so fast to set up and easier to maintain.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT System Engineer for Windows Environment at a tech vendor with 201-500 employees
Effective behavior monitoring, beneficial data loss prevention, and scalable
Pros and Cons
- "We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial"
- "The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems."
What is our primary use case?
We are using Trend Micro Apex One for endpoint protection. We have this centralized server with the console and the agents on the client's system.
What is most valuable?
We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial
What needs improvement?
The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems.
For how long have I used the solution?
I have been using Trend Micro Apex One for approximately two years.
What do I think about the stability of the solution?
We had some stability issues where we needed to patch the solution. However, it has come stable.
What do I think about the scalability of the solution?
Trend Micro Apex One is scalable.
We have approximately 300 clients using the solution.
How are customer service and support?
I have not used the support from Trend Micro Apex One.
How was the initial setup?
The initial setup of Trend Micro Apex One is simple and easy to manage. The platform is easy to understand.
The implementation took less than one month.
The steps we took for the implementation of the solution were the installation of the server, the deployments from the clients, the agents in clients, and the configuration of the too,l such as rules.
What about the implementation team?
We did the implementation of the solution in-house.
What's my experience with pricing, setup cost, and licensing?
We have the smallest package of Trend Micro Apex One. The full package is expensive, and it was more expensive than we thought.
What other advice do I have?
The maintenance of the solution is not difficult.
We are looking into using Microsoft solutions instead of Trend Micro Apex One.
I would recommend this solution to others.
I rate Trend Micro Apex One an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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