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Meleria Mangaring - PeerSpot reviewer
Systems Engineer at a consultancy with 1,001-5,000 employees
Real User
Top 20
Sep 7, 2023
Offers great integration, has valuable ransomware protection, and behavior monitoring
Pros and Cons
  • "The ransomware protection and behavior monitoring features of Trend Micro Apex One are actually good."
  • "One of Trend Micro's weaknesses is its high resource utilization."

What is our primary use case?

Many clients come to us after they have been attacked by ransomware. They often ask us to immediately remediate the situation, but this is not possible once a system has been compromised. However, we can usually install Trend Micro Apex One or a Cloud One product right away. This is our standard response to these situations.

Most of the clients I work with are hospitals. They have been using a different endpoint security solution, but they were attacked by ransomware and reached out to us for a different solution.

In one of the use cases we worked on, we simply installed an endpoint security solution. During the proof of concept, the hospital actually encountered a ransomware attack. There were two systems that were attacked: our test PC running Apex One and the other that was using the existing endpoint security solution. The Trend Micro-installed PC was able to navigate the attack, but the files on the other PC were corrupted.

We also simulate other attacks, such as ransomware or simple malware, using the Intelligent Content Analysis and Response tool. We then check the Device Control feature. Apex One also has data loss prevention and application control features. The DLP feature is not as comprehensive as a full-blown DLP solution, but it can be used to leverage regular expressions, specific keywords, and specific attributes. We also test the application control feature.

Our most recent testing has been with the new Vision One product. This is an extended detection and response platform that can be integrated with not only Trend Micro's other solutions, but also with other security solutions from different vendors, such as SIEM, firewalls, NDR, and vulnerability management systems.

When we test the integration of Apex One and Vision One, we focus on automation, remediation, and cost analysis. We can see how an attack was carried out, down to the file level, hostname, and user. If Vision One is integrated with Active Directory, we can also see who the user was at the time of the attack.

This is the scope of the usual use cases we perform during proof of concepts for Trend Micro Apex One.

How has it helped my organization?

I would rate Apex One nine out of ten for its ability to defend endpoints against malware, ransomware, and malicious scripts.

Apex One can defend against zero-day attacks and stealthy attacks. This is important because in-house applications can have many vulnerabilities, such as coding errors and misconfigurations, which attackers can exploit. Having Apex One as an advantage would give clients a head start in defending against unknown threats.

It uses runtime machine learning to detect ransomware. Machine learning allows us to monitor activities and suspicious behaviors running in our system, not only at the file transfer level but also at the library and registry level. This is important because it allows us to identify potential threats. Runtime machine learning can see any entry points that ransomware might use to infect a system.

Trend Micro has announced that they will be migrating the Apex One platform to Vision One, which can be integrated with an XDR.

Our clients have integrated Apex One with a vulnerability management firewall, SIEM, MFA solutions integrated with Azure AD, and the native security of Microsoft 365.

Apex One is user-friendly. For those familiar with an endpoint security solution, it will not be difficult to learn Trend Micro Apex One. However, for those who are new to the solution, they will need to take some time to learn the ropes.

Administering Apex One is straightforward, especially for the SaaS solution compared to the on-premises solution. This is because we only need to download the installer. The installer is large, around 400 MB. Once we install it on the system, we can communicate with the management console, which is the same for both solutions. We just need to make sure that all required communication ports, FQDNs, IP addresses, and ports are allowed on the firewall. We usually take into consideration the clients when we are doing POCs, and we need to work with the infrastructure team to check on this.

Apex One provides our clients with virtual patching to protect against vulnerabilities. From the perspective of an impending threat, if a client is able to patch the vulnerability in the meantime, Apex One can see the potential threat and take action to protect the client. This is done by identifying the signatures of the vulnerability and creating a virtual patch. It is important to make sure that clients understand that this is not an official patch, but rather a temporary measure that can be used while the official patch is being developed and applied.

Before using Trend Micro, many of our larger clients, which are hospitals, were constantly attacked by malware. However, after adopting Apex One, the viruses and malware have been significantly reduced or eliminated altogether. This is why they continue to renew their subscriptions to Trend Micro.

Most of the time, we recommend the SaaS version of Apex One because the on-premises solution from Trend Micro requires significant resources from the client. If they do not have the necessary monetary resources, they will need to take this into account. This is because when we build an on-premises Apex One, we need two servers: one for Apex One on-premises and one for Apex in Cloud. Additionally, if we leverage the entire SPE package, we will also need a server for mobile security and file and drive encryption.

The endpoint deployment in the cloud has helped our clients reduce their staff workload, especially on the maintenance side.

Apex One has helped reduce our client's administrative overhead.

Some of our clients use Trend Micro's managed XDR service and they love it because the automation makes things easier for them. 

What is most valuable?

The ransomware protection and behavior monitoring features of Trend Micro Apex One are actually good. All endpoint security solutions are in the market to defend against and remediate threats. However, Trend Micro is particularly quick to identify suspicious activities. Any malicious virus or malware that can be extracted from the system is something that they can leverage and work on. One way they do this is through virtual patching. Most of the time, vulnerabilities come from legacy operating systems. These operating systems cannot always be updated, such as Windows 7. If Microsoft announces that it will no longer update a specific operating system, there is nothing that can be done about it. However, Trend Micro can anticipate specific vulnerabilities that can be exploited due to the lack of updates. They can then leverage these vulnerabilities to create a virtual patch that can be applied to the specific system. I believe this is one of the many highlights of Trend Micro Apex One.

What needs improvement?

One of Trend Micro's weaknesses is its high resource utilization. Many of our clients have complained about this, and it is a valid concern. However, we assure our clients that the level of security that Trend Micro provides is worth the high resource utilization. Trend Micro is very fast at detecting and protecting against threats. For example, they were able to identify suspicious signatures for a ransomware attack that was happening worldwide months before the attack actually occurred. We believe that this level of threat intelligence is a major strength of Trend Micro. Of course, no security solution is perfect. There are always ups and downs. However, we believe that Trend Micro's strengths outweigh its weaknesses. However, we do not only offer Trend Micro for this reason.

Buyer's Guide
TrendAI Vision One – Endpoint Security
May 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,202 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Trend Micro Apex One for four years.

What do I think about the stability of the solution?

Trend Micro has consistently been in Gartner's Leaders Program year after year. Apex One is stable.

What do I think about the scalability of the solution?

Apex One is scalable.

How was the initial setup?

The initial setup is straightforward. We usually plan and gather data before implementing. We ensure that there are no residual old endpoints installed in the system. We then set expectations with the client and proceed with setting up the management console. We install the system step-by-step and then work on the policies. We also integrate with other systems and transfer knowledge and troubleshooting skills. 

I usually complete the deployments on my own, but for our larger clients with over 2,000 endpoints in different locations, we need to be on-site. For a three-month deployment of those 2,000 endpoints, we allocated three engineers. There was also one time when we had to allocate a lot of engineers for a government agency with eight thousand employees.

What's my experience with pricing, setup cost, and licensing?

The pricing for Apex One is midrange, and worth the costs.

What other advice do I have?

I would rate Trend Micro Apex One an eight out of ten.

All security solutions require maintenance. But with SaaS deployment and SaaS security solutions, most of the maintenance is actually covered by the principal itself.

Apex One can be resource-intensive and have high utilization, but it does a great job protecting our clients' endpoints.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Asad Nafees - PeerSpot reviewer
Team Lead, Information Security (Manager) at FINCA Microfinance Bank
Real User
Top 5
Sep 25, 2024
Outstanding EDR solution with good efficiency and exceptional IPS control
Pros and Cons
  • "It's very good and efficient."
  • "Pricing could be improved."

What is our primary use case?

We are using their agents in our endpoints, almost 2,000 endpoints. We are using that as an EDR solution.

How has it helped my organization?

There is no other opinion; it's the best solution we have faced compared with Kaspersky and other solutions.

What is most valuable?

The best feature is IPS and IPS control base.

What needs improvement?

Pricing could be improved. It's a little bit expensive.

For how long have I used the solution?

We have been using Trend Vision One Endpoint Security for almost two years.

What do I think about the stability of the solution?

From one to ten, I would rate the stability as eight.

What do I think about the scalability of the solution?

It's very good and efficient. If I rate it out of ten, it would be seven to eight.

How are customer service and support?

Support is handled by the global team. In my experience, I would rate it seven to eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In my previous organization, we used Kaspersky. This tool is better compared to Kaspersky.

How was the initial setup?

It's a user-friendly tool. I would rate it eight out of ten for ease of setup.

What about the implementation team?

The global team manages the implementation.

What's my experience with pricing, setup cost, and licensing?

Pricing could be improved as it's a little bit expensive.

Which other solutions did I evaluate?

In my previous organization, we used Kaspersky.

What other advice do I have?

I recommend it as the best tool for EDR and XDR solutions.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TrendAI Vision One – Endpoint Security
May 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,202 professionals have used our research since 2012.
Senior Manager at Gsfc Ltd
Real User
Top 10
Aug 24, 2023
A user-friendly solution that provides virtual patching to protect systems with old operating systems from attacks
Pros and Cons
  • "The most valuable feature of Trend Vision One Endpoint Security is the virtual patching it provides."
  • "The solution can be improved to utilize fewer system resources, like memory and hard disk, during scanning."

What is our primary use case?

We use Trend Vision One Endpoint Security for securing end-user systems, desktops, and laptops. We also use it to secure the data in the user system, which we officially provide to employees. It also supports backward compatibility by providing virtual patching to operating systems like Windows 8, whose end-of-life was declared by Microsoft.

How has it helped my organization?

Normally, all organizations have their own domain services. Employees who log in to the local LAN network are given unique login credentials to log in to the system and access applications. Without the solution, DDoS attacks could happen in the network, and unknown traffic could be generated from the endpoints. Sometimes, the malware uses up all the resources, generates traffic, and destabilizes the server or network connectivity.

Services like Trend Vision One Endpoint Security and endpoints security identify malware or viruses infecting the systems. We can disconnect them from the network and limit unknown traffic. The official work which needs to be done gets faster. Otherwise, it slows the network and affects the other systems by overloading the services and applications.

Since we have installed the solution in the system, malware attacks get quarantined, and we get notifications on our dashboard. We get a notification on the solution's centralized dashboard, and then we take the needful action on that.

Trend Vision One Endpoint SecurityOne has advanced protection capabilities that adapt to protect against unknown and new threats.

The solution detects ransomware with run-time machine learning capabilities.

The solution's ransomware detection ability is very important to us.

The dashboard provides us with a single console for cross-layer detection, threat hunting, and investigation. It is very important to have a single console for cross-layer detection.

The solution does not provide end-to-end visibility into the entire IT security environment. It only provides visibility for the desktop part. There is a separate solution for the server part. However, the solution provides complete visibility for the end user part.

The solution integrates with other security products. As part of integrating with other security products, when a threat is detected in the network sandbox, the solution deploys rapid updates to the endpoint. We have scheduled updates. On the server, it gets automatically updated, but on the end user part, we have defined the schedule for when it should get updated.

Trend Vision One Endpoint Security is easy to learn because it's a web-based application. It gives a dashboard on the web, making it easy to identify the affected endpoint or port. So it's easy, and any technical person can use it in a simple way.

Administering it is just a one-time setup; if you have done it, you won't face any issues.

Trend Vision One Endpoint Security has reduced administrative overhead for us. Earlier, we used a different endpoint solution. So the administrative people involved with the old solution are also involved in the new solution.

We are using Trend Micro's managed XDR services in conjunction with Trend Vision One Endpoint Security, which has been quite useful for our Trend Vision One Endpoint Security deployment. It's an additional benefit to the Trend Vision Service.

Users can evaluate the product, and they can use it. We have been using it for the last six to seven years, and it's a stable solution. We haven't faced many issues. The functions we set are normal, and if the end-user faces any issue, we can easily rectify it.Trend Vision One Endpoint Security is a user-friendly solution that can be used by all organizations.

What is most valuable?

The most valuable feature of Trend Vision One Endpoint Security is the virtual patching it provides. If no patches are available for any operating system we use, the system becomes vulnerable to attacks. Trend Vision One Endpoint Security provides virtual patching services, which protect the system from any attack.

The virtual patching feature of Trend Vision One Endpoint Security is quite significant. While Microsoft has released new operating systems like Windows 10 and Windows 11, older operating systems like Windows 8 and Windows 7 are being used for specific purposes. It's not possible to immediately upgrade to a new operating system once it is released. In such a case, we can use the virtual patching feature, which helps limit any attacks on that system, and we can use it till we go for any replacement or upgrade of that machine.

What needs improvement?

The resources used by Trend Vision One Endpoint Security during scanning could be improved. Once the endpoint scanning starts, it may run up to two to three hours; and other applications slow down during that time. The solution can be improved to utilize fewer system resources, like memory and hard disk, during scanning.

For how long have I used the solution?

I have been using Trend Vision One Endpoint Security for the last six years.

What do I think about the stability of the solution?

Trend Vision One Endpoint Security is a stable solution.

I rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

Trend Vision One Endpoint Security is a scalable solution.

I rate it an eight out of ten for scalability.

Which solution did I use previously and why did I switch?

We previously used McAfee. McAfee had some business changes as some other company took over, and there was no future roadmap for the next releases. I was unclear if I would get any updates or if the solution would introduce new versions or releases in the coming years.

How was the initial setup?

The solution's initial setup is straightforward. We have installed the solution on two virtual servers with high availability mode.

What about the implementation team?

We had support from Trend Micro, and a partner was also involved in the solution's deployment. So around four people were involved during the solution's one-time installation.

All the departments use Trend Vision One Endpoint Security in our organization. We have a separate contract for the maintenance of the solution on an on-call basis. If we face any maintenance issues, we open a ticket.

What was our ROI?

We have seen a return on investment with Trend Vision One Endpoint Security. We have seen a significant reduction of around 60 to 70% in viruses and malware since we started using Trend Vision One Endpoint Security.

What's my experience with pricing, setup cost, and licensing?

The subscription model is definitely on the expensive side. Earlier, we used to pay a one-time license fee and yearly support charges. However, with the subscription model, we have to pay more for the complete cost every year.

What other advice do I have?

Overall, I rate Trend Trend Vision One Endpoint Security an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Consultant at Jilit
Real User
Aug 24, 2023
Great for defending endpoints, reduces threats, and is easy to manage
Pros and Cons
  • "Using the product as a service on the cloud has helped reduced employee workloads."
  • "It would be better if it was easier to administer Apex One."

What is our primary use case?

We primarily use the solution for endpoint protection. We have only used the solution for six months, however, it has already improved the security posture of our organization. 

How has it helped my organization?

The solution is good for monitoring endpoints and providing or removing access.

What is most valuable?

The automatic source updates are quite useful. The agent is installed on the machine and can provide updates to the clients. 

It's an extremely convenient product.

It's great for defending endpoints against threats like malware, ransomware, and malicious scripts. The product provides good protection overall. It helps protect our endpoints against even unknown or stealthy threats. It adapts well against various threats.

Apex One detects ransomware with runtime machine-learning capabilities. This is very important for us. It's protected us well against ransomware.

The product provides a single console for cross-layer detection, threat hunting, and investigation. Having a single layer of control makes things easy. It provides complete end-to-end visibility to the entire IT security environment.

Using it makes the management of threat detection smoother. It's reduced our response times by 60% to 70%.

It has provided us with virtual patching to protect us against vulnerabilities even before a patch is available for the source of the issue. This is very useful. It's a pretty significant aspect of the product.

We've seen a reduction in viruses since moving to ApexOne. We've seen a 50% to 60% reduction in events. 

Using the product as a service on the cloud has helped reduce employee workloads. It's also reduced administrative overhead. 

What needs improvement?

We'd like to have access to more learning materials to help us understand the solution better. It would be great if the company offered some core courses. 

It would be better if it was easier to administer Apex One. Right now, it is moderate. 

For how long have I used the solution?

I've been using the solution for the last six months. 

What do I think about the stability of the solution?

The solution is stable and has met our needs. 

What do I think about the scalability of the solution?

We can increase capacity based on our needs. It is a scalable product.

How are customer service and support?

I haven't had any issues with technical support. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have used Symantec, among other solutions, in the past. We read about this product and found it was better at endpoint protection. 

How was the initial setup?

The initial setup process was not easy or difficult. It was moderate. You do need to have some knowledge of the solution in order to deploy it effectively.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights in terms of pricing.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution. 

What other advice do I have?

I'm a customer and end-user.

We do not use the solution to integrate with other security products. We don't use any other products.

We have tried to use Trend Micro's managed XDR services in conjunction with Apex One, however, we weren't able to install an agent, so we're looking into it.

I'd rate the solution eight out of ten. I'd recommend it as a security solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Victor Arceo - PeerSpot reviewer
IT Operations Section Head at Toyota Motor Philippines Corporation
Real User
Aug 18, 2023
Offers quick and timely updates, and the management is simple
Pros and Cons
  • "The solution offers quick and timely updates."
  • "We do not have much control as we have to work with regional policies and regional support."

What is our primary use case?

We use the solution for endpoint protection. 

How has it helped my organization?

Prior to this solution, we used Symantec, and we managed everything locally. When we were researching this product, we liked that it was managed based on region. We had good results following incidents and observed detection capabilities. 

What is most valuable?

The pricing is very good.

The solution offers quick and timely updates. We also like that the solution is managed by the region. We're in the Asia Pacific. The management is simple and our support does not need to worry as much. 

We have also been able to free up time. We can allocate that time to other tasks. We began to realize the benefits of the solution within six months of implementation. 

What needs improvement?

At the moment, we have no issues with the product. However, we do not have much control as we have to work with regional policies and regional support. I'm not sure if this is an HP item or a Trend Micro program issue. Nevertheless, product-wise, we have no concerns. 

Trend Micro has mentioned the potential for EDR functionality. We are excited about that. It will be good not to have a separate license for ADA. 

For how long have I used the solution?

I've been working with the solution for four years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution scales well. 

How are customer service and support?

We don't have any interaction with Trend Micro's technical support. We do have local support, however, our interactions with them are very minimal. We might ask questions about bugs we've found, but that's it. They respond quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use Cisco. 

In the past, we used Symantec, but we no longer use it. Once we evaluated Trend Micro, we decided to switch. 

How was the initial setup?

The initial setup is very straightforward. There were no complexities. It only takes one or two minutes to deploy. We have the product in multiple locations and branches.

What about the implementation team?

Our support handled the product's initial setup. We didn't need any assistance. 

What was our ROI?

While I cannot put the ROI into financial terms, in terms of operations it's quite good. We have fewer incidents and the response time is quick for virus-related issues. We can resolve events faster and we might have noted a 50% ROI.

What's my experience with pricing, setup cost, and licensing?

The product's price is fair. We get a regional discount. There are also regional maintenance costs that are not connected to Trend Micro directly. They are part of a service we have. 

Which other solutions did I evaluate?

We did not evaluate other options before choosing Trend Micro. 

What other advice do I have?

We use the product's latest version. 

I'd rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Architect
Real User
Oct 29, 2023
Lightweight, easy to manage, and cost-effective
Pros and Cons
  • "The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use."
  • "The console can be better in terms of management and viewing the hierarchy of devices. Currently, setting up the hierarchy OU-wise is a bit cumbersome. It can be made a bit easier. If that can be more user-friendly and easier to manage, it would be great."

What is our primary use case?

We used it as an antivirus for endpoints. 

How has it helped my organization?

We implemented Apex One to have secure endpoints. I am an IT administrator, and I look into security. We chose this product because there is a SaaS-based platform through which the manageability is easy. No on-premise-specific connectivity is required for centralized management. The agents that are installed on the endpoints can communicate well with Trend Micro Cloud and get the latest updates. All the logs and other things flow seamlessly between the endpoint and Trend Micro Cloud.

We saw a plethora of benefits, specifically in terms of managed endpoints. We could see all the AV statuses in the console, and we could sort all the alerts and other things in a single console. It was easy from the management point of view and the compliance point of view. We were happy with the product.

Apex One is good for defending endpoints against threats such as malware, ransomware, and malicious scripts. It does not detect ransomware on every occasion with its runtime machine-learning capabilities, but it is pretty good.

It provides a single console for cross-layer detection, threat hunting, and investigation. These capabilities are pretty important for us. Security is one of the most important parts of any enterprise, especially in the hybrid work culture environment where everybody is not working from an office location. The workforce is mobile. People are working from home and other locations. In those scenarios, security becomes a requirement.

Apex One's single console does not provide end-to-end visibility into the entire IT security environment, but it does give visibility into the antivirus side. With security, there are multiple things such as multifactor authentication, single sign-on, access management, rule-based accesses, automated detection and response, and cloud-based security. All this is not there with Apex One. The scope of Apex One is the endpoint. It is installed on endpoints as an antivirus, and it gives a complete view of that but not the overall IT security.

Apex One is a pretty simple solution. It is pretty easy to master.

It was pretty helpful in reducing the employee workload. There was ease of management and deployment. We did not have to install it manually. It was automated onboarding. It was pretty good. It reduced our workload by 10% to 20%.

Apex One reduced viruses and malware. There was a 20% to 30% reduction.

Apex One has advanced protection capabilities that adapt to protect against unknown and stealthy new threats, but for the automated response, you need an XDR solution so that no IT admin is required to respond to any threat. Apex One does not have this capability. For this, you need a higher product or subscription from Trend Micro.

Apex One is easy to manage, but there is an administrative overhead because of the way Apex One creates a structure of the organization with OUs and other things. If you have a large number of devices in the organization, it is a bit of an administrative overhead to manage them because you have to look into each and every device and its compliance. Around 5% to 10% of devices would act as rogue, would not be compliant, or would not be connecting. They require manual intervention where you go and reinstall Apex One agent on the device.

What is most valuable?

In terms of security, Trend Micro is pretty fast and good at dealing with any outbreaks or vulnerabilities exposed in the environment. The updates and patches that come through Trend Micro are pretty good, and they are fast to respond to any malicious or vulnerable things in the environment. That is one of the best features. 

The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use.

What needs improvement?

The console can be better in terms of management and viewing the hierarchy of devices. Currently, setting up the hierarchy OU-wise is a bit cumbersome. It can be made a bit easier. If that can be more user-friendly and easier to manage, it would be great.

For how long have I used the solution?

I have been using Trend Micro Apex One for the last two years.

What do I think about the stability of the solution?

It is a stable solution. If it is given the right amount of management and administration, it is a good solution.

What do I think about the scalability of the solution?

Its scalability is good. It is a cloud solution. It is easy to expand your capacity. You just have to buy a new set of licenses or additional licenses, and they can mount that capacity in your cloud platform.

We have multiple locations and multiple departments. In our organization, we have around 6,000 users who are scattered globally. Most of them are based in India. About 40% are in the United States of America, and 10% to 20% are in Europe.

How are customer service and support?

I am satisfied with their support. I would rate them a seven out of ten. They are like any other company's support. If you are facing a specific problem that requires in-depth analysis, it can get hard to get to the right engineer. It can take time to get through to the right engineer.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using McAfee before using Apex One. Pricing, functionality, and ease of management were the reasons for moving to Apex One.

We have recently migrated from Apex One to Microsoft Defender for Endpoint. Apex One is an Endpoint Detection and Response or EDR solution, whereas Microsoft Defender for Endpoint has XDR capabilities. Apart from detection, it is also helping in responding to those detections and providing automated responses to those detections. In addition, Microsoft Defender for Endpoint is bundled with our subscription. Security is a part of it, so we decided to go for Microsoft Defender for Endpoint, but Apex One was our solution for two years. During the COVID time, when we went into a hybrid work environment and people were working from home, it helped us very well during that time.

How was the initial setup?

It was overall straightforward, but there were a few challenges. The reason we went for Apex One was that it is a cloud-based solution. 

It was pretty straightforward to enroll the endpoints. We integrated it with our Active Directory and all the devices were easily enrolled.

The removal of Trend Micro was challenging. When we moved away from Trend Micro, it was a bit of a challenge to remove the tool.

In terms of maintenance, it does require maintenance. From time to time, there will be new agent versions that need to be deployed. The first time also, we had to deploy the agents through SCCM. There are regular updates from Trend Micro. About 80% to 90% of devices get those updates and about 10% to 20% lag behind, so it does require regular monitoring and sometimes manual intervention to check why the updates are not happening. You might have to reinstall the agent on a device.

In a few scenarios, we did engage with Trend Micro where we had an additional or early release of the patches that can be deployed, and we did use that support.

What about the implementation team?

There were two people from our organization, and there were two people from our partner who helped us with the solution.

What was our ROI?

It was as per expectations. It did the job well. We were using it for our internal IT, so there was not much return on the investment. It was covering the cost, and it was doing the job as expected.

What's my experience with pricing, setup cost, and licensing?

It is cost-efficient.

What other advice do I have?

I would recommend doing a proof of concept. I would recommend this product in certain scenarios. If you are just sticking to Apex One and not going for the XDR solution from Trend Micro, you are missing out on modern-day security practices. Just going for Apex One might not help your environment if you are into security and have users based in different locations. I would suggest going for an XDR solution if you are going for Trend Micro. Also, if you are using Microsoft 365 subscriptions or any higher subscription with Microsoft that includes Microsoft Defender for Endpoint, then you can go for Microsoft Defender for Endpoint. It is a good XDR solution, so you can use it instead of investing in another security solution.

Overall, I would rate Trend Micro Apex One an eight out of ten. As a product, it is pretty cool. It delivers what is promised.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Phuti Teffo - PeerSpot reviewer
SecOps Engineer at a insurance company with 201-500 employees
Real User
Oct 27, 2023
We have a single platform that integrates well and helps reduce staff workload
Pros and Cons
  • "Vulnerability management is a valuable feature that I enjoy."
  • "Apex One's threat and vulnerability management has room for improvement."

What is our primary use case?

We use Trend Micro Apex One to monitor our security environment. 

How has it helped my organization?

Apex One helps us defend our endpoints against threats such as malware, ransomware, and malicious scripts. We have configured Apex One to send us alerts so that we can take remedial action.

Apex One has advanced protection capabilities that adapt to protect against unknown and stealthy threats. These advanced protection capabilities are important because most targets are end users who are not well-informed and make mistakes that can end up compromising our entire environment.

It uses its runtime machine learning capabilities to detect ransomware attacks.

They provide a single console for cross-layer detection, threat hunting, and investigations. I find the single console very useful because it eliminates the need to log in to multiple consoles to view different security layers, such as Mail Security. For example, I can see all of my security information in one place, without having to log in and out of different consoles.

The single console provides end-to-end visibility into our entire IT security environment, which has helped to reduce our response time. We configured the alerting and have dealt with a lot of false positives since there are often a few false positives among security alerts. The solution is also capable of performing remedial actions without requiring me to actively monitor it. For example, I am working towards the mole, and there is no one in the office monitoring it because we do not have 24/7 monitoring. We have configured the solution so that I will be notified whenever there are alerts, and the solution will take action from the cloud.

Apex One integrates well with all our security products. 

I'm more technically inclined. When I joined my current company, I had never used Apex One before, but I've been able to navigate it easily since then. We have some reading materials, but the best thing about Apex One is that it provides recommendations, just like Microsoft Sentinel. This makes it easy to learn. If I'm not sure about something, I can go to the Learning Hub and watch videos on how to do it, in case there's something I don't understand.

The difficulty level of administering Apex One is reasonable. Many features are self-explanatory. For example, if we click on an alert, it provides a recommendation of what to do. Therefore, learning to use Apex One is not difficult. In general, all these security products are not difficult to use. For example, I have never used QRadar, but I believe it would not be difficult because I have used similar products in the past. All these products have many similarities.

We have seen a reduction in viruses and malware since we implemented Apex One. Occasionally, when I review tickets or attend SecOps meetings, I only see a presentation of what has been detected. However, I can confidently state that the number of incidents has decreased significantly, as we have not had many since I joined the company.

Apex One as SaaS has helped reduce our staff's workload by deploying endpoints in the cloud. We do not need to monitor our environment all day.

I believe the managed XDR adds value to our Apex One deployment. 

What is most valuable?

Vulnerability management is a valuable feature that I enjoy. I also enjoy having a single platform.

What needs improvement?

Apex One's threat and vulnerability management has room for improvement.

For how long have I used the solution?

I have been using Trend Micro Apex One for one year.

What do I think about the stability of the solution?

I would rate the stability of Trend Micro Apex One as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Trend Micro Apex One as eight out of ten. We are currently looking into increasing our usage.

How are customer service and support?

Technical support is excellent. We have an account manager who is always available to help us when we have a problem, regardless of the time zone difference.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In my previous organization, I used CrowdStrike. The single platform offered by Trend Micro Apex One is an advantage.

What other advice do I have?

I would rate Trend Micro Apex One eight out of ten.

Apex One provides virtual patching to protect against vulnerabilities, but we don't use the feature because we are already using Qualys Patch Management.

We have 20 people who use Apex One within our organization, including 10 administrators.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
LuisSilva6 - PeerSpot reviewer
Director of Information Technology at a hospitality company with 10,001+ employees
Real User
Top 20
Apr 16, 2024
The single console and AD integration save a lot of time and work
Pros and Cons
  • "It is updated automatically without much intervention from our side. We can also get some reports easily."
  • "The menus can be more user-friendly or easier. For example, if we want to enable access to the USB ports, it should be more user-friendly. It is not easy. We need to navigate through several menus to be able to give access."

What is our primary use case?

We normally use it as an antivirus and antispam solution. We use it to block USB ports on PCs and do other things like that.

By implementing Trend Vision One Endpoint Security, we wanted to block all the USB ports on the computers. That was our first target. We also wanted a centralized system where we could track and see all the computers at the same time.

How has it helped my organization?

It is a tool that is required for our company's security. There were some cases when the software brought it to our attention that we received some documents with malware that we should not open. It blocked the threat. It is very important for us.

Trend Vision One Endpoint Security has advanced protection capabilities that adapt to protect against unknown and stealthy new threats. The ability to adapt to protect against unknown and stealthy new threats is very helpful. We do not need to be concerned with some threats because it is blocking them. It is easy for us to track all the changes. We cannot install some of the applications by ourselves. We need to get approval from the top company.

Trend Vision One Endpoint Security can detect ransomware with runtime machine-learning capabilities. We do not need to be very concerned about attacks because the software is blocking them and protecting our machines internally. It also automatically sends reports.

It provides us with a single console for cross-layer detection, threat hunting, and investigation. We can have just one console and one system to track all the attacks and threats we have. For us, it is a matter of opening just one system and not navigating through a lot of systems to check what is happening. Everything is consolidated in one console. It saves time.

This single console does not provide end-to-end visibility into the entire IT security environment because we have another one for web filtering. Apex One is there as an antivirus and anti-malware solution for protection from threats.

We have integrated One Endpoint Security with Active Directory. It saves a lot of time for us. It is a worldwide solution. It saves a lot of time and a lot of work, especially for IT.

One Endpoint Security gives us the track for the attacks, and we can prepare our end users to be alert about the threats. We can also give them training.

One Endpoint Security is easy to learn, but when it comes to administration, it is not the easiest tool. It requires some adaptation to the system. Especially, if we do not use it every day, we tend to forget how to go to the system and obtain all the results that we need. It is average in terms of working with the system. It is not the easiest one.

It does not take much time to realize the benefits of One Endpoint Security. After we install the software, all the information automatically pops up on the console, and we can track everything from there. Because it is integrated with Active Directory, it is an easier way of managing the work.

It provides us with virtual patching to protect against vulnerabilities even before a patch is available for the source of the issue. This virtual patching is important.

It gives us safety. In spite of the training, users can forget and click on something they should not. We need the security that One Endpoint Security provides.

There has been a reduction in the alerts that we see. We still get some alerts, but not as many as we used to have before moving to One Endpoint Security. There is about a 75% reduction in alerts.

One Endpoint Security reduced the workload. It is integrated with Active Directory. It is much easier to manage and be aware of any threats. It has reduced about 85% of the workload.

Trend Vision One Endpoint Security saves a lot of time in configuration and management.

What is most valuable?

It is updated automatically without much intervention from our side. We can also get some reports easily.

What needs improvement?

The menus can be more user-friendly or easier. For example, if we want to enable access to the USB ports, it should be more user-friendly. It is not easy. We need to navigate through several menus to be able to give access.

For how long have I used the solution?

I have been using Trend Vision One Endpoint Security for the last 5 years.

What do I think about the stability of the solution?

It is very stable. I do not remember any issues with One Endpoint Security over the last year. For us, it is very stable.

What do I think about the scalability of the solution?

It is good. Most of the time, we do not notice any changes or upgrades. For us, it is straightforward. 

We do not have plans to increase its usage by a lot.

How are customer service and support?

I have interacted with them just for updates, etc. My interactions were not a lot on the technical side. I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had Trend Vision locally installed, and it was advised by the company to change to the Trend Vision One Endpoint Security. We wanted to centralize the corporate office.

Before that, I used Kaspersky. In a different company, I also used a cloud-based and centralized solution where we could track all the machines. Before that, I used to work with McAfee, but it was not centralized. It required individual management.

How was the initial setup?

I was involved in the local deployment of One Endpoint Security and not the corporate one. We have several offices, and I was just involved in this one. It was straightforward.

It took five days because we had to go to all the computers and implement it one by one, but we did not spend the whole day just doing that. We were doing it in phases and by departments.

In terms of maintenance, we had to change the version. It took two or three days to perform the change.

What about the implementation team?

We had two people for deployment. We deployed it across multiple locations.

What other advice do I have?

Overall, I would rate Trend Vision One Endpoint Security a 9 out of 10. It is one of the best solutions in the market. It gets integrated with Active Directory. It is on the cloud. It provides good protection from threats and viruses.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free TrendAI Vision One – Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free TrendAI Vision One – Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.