We use Trend Micro to troubleshoot and monitor. We implemented it to gain more visibility into the networks we manage. Automatic network mapping helps visualize the network.
Information Security Coordinator at a maritime company with 10,001+ employees
It provides a single console for receiving information about our entire environment
Pros and Cons
- "Trend Micro has advanced protection capabilities that cover unknown and advanced novel threats. It's critical because restoration could be complicated if we lose machines or information on the machine. If we lose some business information, we might run afoul of the law. Apex One can prevent all these incidents. It's an excellent solution."
- "Initially, it isn't easy to understand the console because most of the applications integrate through Visual One. When we create a new dashboard, it takes some time to adapt, but the IT staff does not have any problems."
What is our primary use case?
How has it helped my organization?
Trend Micro reduces our response time by around 40 percent. We can patch vulnerabilities and create specific rules to fix issues before an official solution is available. We've also reduced viruses and malware by about 30 percent.
The Trend Micro security products are well-integrated with each other, creating a lot of value for the company. We need a comprehensive solution for preventing all cyberattacks and problems users cause when they don't understand the dangers of clicking on phishing websites, emails, attachments, etc. The company needs to reduce its exposure to threats. If we lose the data, we lose the company.
What is most valuable?
Apex One provides a single console for receiving information about each machine, virus, malware, etc. The console receives telemetry from each machine that we can consolidate and view on one dashboard. We can see all the problems and vulnerabilities to make the best choices to prevent, restore, or recover. It gives us unified visibility into our entire IT environment. It's easy to administer Apex One. There are some advanced settings, but they aren't difficult to understand, and the documentation is detailed.
OfficeScan wasn't 100 percent perfect when it was rolled out, but integration with Apex One improved its efficiency for dealing with trending attacks or ransomware. Initially, it wasn't very good, but now we can better control the environment.
Trend Micro has advanced protection capabilities that cover unknown and advanced novel threats. It's critical because restoration could be complicated if we lose machines or information on the machine. If we lose some business information, we might run afoul of the law. Apex One can prevent all these incidents. It's an excellent solution.
Machine-learning ransomware detection is essential, as ransomware attacks can be difficult to contain. Without this agent, we wouldn't know that we lost all this information, and we might be forced to close the company and lose money.
What needs improvement?
Initially, it isn't easy to understand the console because most of the applications integrate through Visual One. When we create a new dashboard, it takes some time to adapt, but the IT staff does not have any problems.
Buyer's Guide
TrendAI Vision One – Endpoint Security
August 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,956 professionals have used our research since 2012.
For how long have I used the solution?
We have used Trend Micro for seven years.
How are customer service and support?
Trend Micro's support has been very helpful.
Which solution did I use previously and why did I switch?
How was the initial setup?
Deployment is simple. The engine was difficult to install the first time, but the latest versions are different. The package is small and doesn't affect the performance. It deploys quickly and we start receiving the telemetry on the console fast.
What was our ROI?
Trend Micro reduces equipment costs. We don't need to buy services for an on-prem data center.
What's my experience with pricing, setup cost, and licensing?
In Brazil, Trend Micro is cheaper than its big competitors like CrowdStrike and Symantec.
Which other solutions did I evaluate?
We evaluated several products and landed on the Trend Micro stack because it can be integrated with different solutions. They also have products covering various IT areas, such as networks, email, etc., that we can control from one place and manage from our mobile phones. The appeal of Trend Micro is that we can consolidate all our security and IT tasks into one console.
What other advice do I have?
I rate Trend Micro eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Information Technology at a hospitality company with 10,001+ employees
The single console and AD integration save a lot of time and work
Pros and Cons
- "It is updated automatically without much intervention from our side. We can also get some reports easily."
- "The menus can be more user-friendly or easier. For example, if we want to enable access to the USB ports, it should be more user-friendly. It is not easy. We need to navigate through several menus to be able to give access."
What is our primary use case?
We normally use it as an antivirus and antispam solution. We use it to block USB ports on PCs and do other things like that.
By implementing Trend Vision One Endpoint Security, we wanted to block all the USB ports on the computers. That was our first target. We also wanted a centralized system where we could track and see all the computers at the same time.
How has it helped my organization?
It is a tool that is required for our company's security. There were some cases when the software brought it to our attention that we received some documents with malware that we should not open. It blocked the threat. It is very important for us.
Trend Vision One Endpoint Security has advanced protection capabilities that adapt to protect against unknown and stealthy new threats. The ability to adapt to protect against unknown and stealthy new threats is very helpful. We do not need to be concerned with some threats because it is blocking them. It is easy for us to track all the changes. We cannot install some of the applications by ourselves. We need to get approval from the top company.
Trend Vision One Endpoint Security can detect ransomware with runtime machine-learning capabilities. We do not need to be very concerned about attacks because the software is blocking them and protecting our machines internally. It also automatically sends reports.
It provides us with a single console for cross-layer detection, threat hunting, and investigation. We can have just one console and one system to track all the attacks and threats we have. For us, it is a matter of opening just one system and not navigating through a lot of systems to check what is happening. Everything is consolidated in one console. It saves time.
This single console does not provide end-to-end visibility into the entire IT security environment because we have another one for web filtering. Apex One is there as an antivirus and anti-malware solution for protection from threats.
We have integrated One Endpoint Security with Active Directory. It saves a lot of time for us. It is a worldwide solution. It saves a lot of time and a lot of work, especially for IT.
One Endpoint Security gives us the track for the attacks, and we can prepare our end users to be alert about the threats. We can also give them training.
One Endpoint Security is easy to learn, but when it comes to administration, it is not the easiest tool. It requires some adaptation to the system. Especially, if we do not use it every day, we tend to forget how to go to the system and obtain all the results that we need. It is average in terms of working with the system. It is not the easiest one.
It does not take much time to realize the benefits of One Endpoint Security. After we install the software, all the information automatically pops up on the console, and we can track everything from there. Because it is integrated with Active Directory, it is an easier way of managing the work.
It provides us with virtual patching to protect against vulnerabilities even before a patch is available for the source of the issue. This virtual patching is important.
It gives us safety. In spite of the training, users can forget and click on something they should not. We need the security that One Endpoint Security provides.
There has been a reduction in the alerts that we see. We still get some alerts, but not as many as we used to have before moving to One Endpoint Security. There is about a 75% reduction in alerts.
One Endpoint Security reduced the workload. It is integrated with Active Directory. It is much easier to manage and be aware of any threats. It has reduced about 85% of the workload.
Trend Vision One Endpoint Security saves a lot of time in configuration and management.
What is most valuable?
It is updated automatically without much intervention from our side. We can also get some reports easily.
What needs improvement?
The menus can be more user-friendly or easier. For example, if we want to enable access to the USB ports, it should be more user-friendly. It is not easy. We need to navigate through several menus to be able to give access.
For how long have I used the solution?
I have been using Trend Vision One Endpoint Security for the last 5 years.
What do I think about the stability of the solution?
It is very stable. I do not remember any issues with One Endpoint Security over the last year. For us, it is very stable.
What do I think about the scalability of the solution?
It is good. Most of the time, we do not notice any changes or upgrades. For us, it is straightforward.
We do not have plans to increase its usage by a lot.
How are customer service and support?
I have interacted with them just for updates, etc. My interactions were not a lot on the technical side. I would rate them an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had Trend Vision locally installed, and it was advised by the company to change to the Trend Vision One Endpoint Security. We wanted to centralize the corporate office.
Before that, I used Kaspersky. In a different company, I also used a cloud-based and centralized solution where we could track all the machines. Before that, I used to work with McAfee, but it was not centralized. It required individual management.
How was the initial setup?
I was involved in the local deployment of One Endpoint Security and not the corporate one. We have several offices, and I was just involved in this one. It was straightforward.
It took five days because we had to go to all the computers and implement it one by one, but we did not spend the whole day just doing that. We were doing it in phases and by departments.
In terms of maintenance, we had to change the version. It took two or three days to perform the change.
What about the implementation team?
We had two people for deployment. We deployed it across multiple locations.
What other advice do I have?
Overall, I would rate Trend Vision One Endpoint Security a 9 out of 10. It is one of the best solutions in the market. It gets integrated with Active Directory. It is on the cloud. It provides good protection from threats and viruses.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TrendAI Vision One – Endpoint Security
August 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,956 professionals have used our research since 2012.
Tata Medical Center logo Senior IT Infrastructure Supervisor at Tata Medical Center
A technically stable and feature-rich endpoint security, but potential drawbacks include higher renewal costs and challenges with technical support
Pros and Cons
- "The most valuable aspect is achieving zero attacks and zero data compromise."
- "There is a need for enhancement in certain reporting formats."
What is our primary use case?
Our experiences involve troubleshooting and resolving problems related to proxy services, contributing to a diverse set of use cases in our efforts. We currently utilize the complete premium suite and have not integrated it with any other security plans. The learning curve for Apex One is minimal; the user console is user-friendly. Effectively using the administrator console poses no significant challenges, and no specialized training is necessary. We utilize Apex One as a service, yet the workload remains consistent.
How has it helped my organization?
It is an excellent defense against various threats like malware, ransomware, and malicious scripts at our hospital. Given the numerous open options we have, we still maintain a high level of protection. It functions as a robust barrier, effectively safeguarding our organization from potential risks from the external environment.
With advanced protection capabilities that dynamically adapt to safeguard our crucial data, it is of utmost importance to us. As a hospital, the significance of our data cannot be overstated, making the robust protection provided by Trend Micro vital for our operations.
It offers a unified console for comprehensive cross-layer detection, site hunting, and investigation. The console's efficiency is noteworthy, serving multiple purposes seamlessly, and holds significant value for us.
The singular console offers comprehensive visibility into the entire IT security environment, providing internal visibility as well. This end-to-end perspective has significantly reduced our response time.
The latest version is particularly effective, delivering a substantial improvement of at least sixty to seventy percent. The benefits of Apex One are evident, particularly in its enhanced security and overall usefulness compared to other solutions.
It has proven to be a stable product, with minimal issues over the past few years.
While it took some time to grasp its full potential, especially in understanding and aligning policies to effectively filter various elements, the initial challenges faced in 2010 have been overcome. Integration and policy-related issues that required about eight to nine months of familiarization, in the beginning, are now resolved, and the product is functioning seamlessly.
We've observed a noticeable decrease in viruses and malware since transitioning to Apex One, highlighting a significant improvement in the overall strength of our protection. There wasn't a significant decrease in administrative overhead.
What is most valuable?
The most valuable aspect is achieving zero attacks and zero data compromise. Prioritizing the prevention of zero-day threats serves as the foundational element for attaining the highest level of security.
The virtual patching capability holds significant importance for us. It enables us to assess the potential impact before implementation. This proactive approach allows us to understand the workings of the patching process without having to wait for its actual deployment, making virtual patching a crucial aspect of our security strategy.
What needs improvement?
There is a need for enhancement in certain reporting formats. For instance, if I need information about the impact of a specific virus or a particular email in terms of infections over the past two or three months, the current reporting system lacks this capability.
Currently, I have to manually input the details, generate a report, and then extract the information from the entire Excel sheet. I would prefer an improvement where this filtering capability is available directly in the initial report.
There are two notable points that need consideration. Firstly, the technicalities of Trend Micro are evolving due to the software's cloud nature. Secondly, as a client, such as a hospital and not an IT-focused organization, we require a more user-friendly approach. Trend Micro should consider simplifying processes for clients like us, acknowledging that not every organization is an IT company. We want to maintain our focus on our core business rather than having to divert attention to IT.
For how long have I used the solution?
I have been working with it for thirteen years.
What do I think about the stability of the solution?
I would rate its stability capabilities nine out of ten.
What do I think about the scalability of the solution?
While it has the potential to expand its capacity and functionality according to your requirements, the downside is that the associated cost is higher.
How are customer service and support?
Technical support requires improvement, particularly in terms of providing swift responses and recognizing that our needs are not standardized; instead, they necessitate customization based on our specific requirements as a client. It is crucial for Trend Micro to be adaptable in meeting client needs without placing the burden on clients to customize the product independently. I would rate it six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was complex. It was completed within a duration ranging from eight to twelve months, typically spanning from eight to eleven months.
What about the implementation team?
We previously utilized an on-premises version, and Trend Micro is currently encouraging a shift towards the cloud. However, we are encountering numerous issues during this transition. These problems are proving to be time-consuming, with some taking more than two months to resolve. We implemented it with the assistance of a third party, involving a team of six people. For maintenance, we have a renewal agreement with a Trend Micro partner, and they handle the technical aspects in collaboration with our internal technical team.
What's my experience with pricing, setup cost, and licensing?
The pricing was previously considered affordable, however, currently, it is on the rise due to a new licensing segregation policy. The renewal process has become more complex, and each license is more expensive than before. This situation prompts us to consider exploring alternative products to Trend Micro.
Which other solutions did I evaluate?
After evaluating various alternatives, we opted for Apex One because of its rich feature set and competitive pricing.
What other advice do I have?
I would advise to conduct a comprehensive comparison, considering not just the initial cost but also the renewal and support costs of Trend Micro in comparison to other companies. From a technical standpoint, it is undeniably a stable product. However, commercially, there are some challenges. Overall, I would rate it seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Manager at BCML
Works in real-time and enables us to easily manage all endpoints from a single console
Pros and Cons
- "Its real-time features are valuable. It is in real-time, and it works fine."
- "We want to manage the policies in the group. Currently, if I am at one location and other users are at other locations, the main problem is that we cannot manage policies location-wise. The policy management should be improved. I should be able to group them based on the location. If one location has four policies and another location has the same policy, currently, I have to scroll the screen to find out the policy as per my location."
What is our primary use case?
We are using Apex One as a service. We are in the manufacturing industry, and we are using Apex One on our clients.
I am the administrator of Apex One as well as a user.
How has it helped my organization?
I can easily manage all our endpoints from a single console. Apex One is very helpful for us.
Apex One is excellent for defending endpoints against threats such as malware, ransomware, and malicious scripts. We have not faced any issues till now.
Apex One detects ransomware with runtime machine-learning capabilities. It is a very important feature because the main attack these days is ransomware.
Apex One provides us with a single console for cross-layer detection, threat hunting, and investigation. It is important because I cannot go to every APC and scan them and look for notifications. From a single console, I can manage each and every endpoint. We can also manage reports.
This single console provides end-to-end visibility into the entire IT security environment. We can see the percentage of compliance of our PC security. This end-to-end visibility has reduced our response time by 50%.
Apex One is very easy to use. It also depends on the knowledge of the person managing it, but for me, the management of the console is very simple and very user-friendly.
We have seen a reduction in viruses and malware since we started using Apex One. There is about 50% reduction.
We use Apex One as a service. It has helped to reduce the staff's workload. The single console helps to reduce the workload by 30% to 40%.
What is most valuable?
Its real-time features are valuable. It is in real-time, and it works fine.
What needs improvement?
We need some features as per our scenario and requirements. We want to manage the policies in the group. Currently, if I am at one location and other users are at other locations, the main problem is that we cannot manage policies location-wise. The policy management should be improved. I should be able to group them based on the location. If one location has four policies and another location has the same policy, currently, I have to scroll the screen to find out the policy as per my location.
If we have 10 locations, such as locations A, B, or C, and each location is separated geographically and has four policies, the total number of policies is 40. If a user from location C wants to manage their policies, he has to scroll the screen and find out their location's policy. If I can group the policies based on the location, it would be easier to manage.
For how long have I used the solution?
We have been using this solution for the last two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. It is being used at 10 locations.
How are customer service and support?
I am satisfied with their support. I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
We use it as a service. Its initial setup was straightforward.
It does not require any maintenance from our side. Everything is automated.
What about the implementation team?
We had a consultant. We had two people for deployment. There was me and one person from Trend Micro.
What was our ROI?
We have seen an ROI. We can save our time, and we can also save our money.
What's my experience with pricing, setup cost, and licensing?
It is a little bit more expensive than other solutions.
What other advice do I have?
Policy management needs to be improved. Overall, I would rate Apex One a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Security Engineer at a computer software company with 10,001+ employees
Offers real-time scanning, and patch management, and helps reduce workloads
Pros and Cons
- "The XDR feature which provides us with real visibility into our environment is the most valuable."
- "I would like to have DLP features implemented into Vision One Security."
What is our primary use case?
We use Trend Vision One Endpoint Security to protect our systems from unwanted attacks. Malware attacks, encryption, zero-day attacks, and other threats are all happening in the world today. Therefore, the main purpose of using this product is to protect our systems.
Most of our customers deploy Vision One Security as a cloud service, except for government agencies, which always deploy it on-premises.
How has it helped my organization?
The XDR feature helps detect and defend our endpoints against threats.
The protection features can help defend against unknown threats. When an unknown application is detected, we can send information about it to the Vision One Security team for analysis and signature creation, which will be shared globally.
The machine learning capabilities help with the detection of ransomware which is important.
Vision One Security provides a single console for cross-layer detection, threat hunting, and investigation.
Vision One Security provides end-to-end visibility into the entire IT security environment. We can use the added visibility to decrease our response times.
Vision One Security integrates with other security products. When a threat is detected in the network sandbox, Vision One Security can deploy rapid updates to the endpoints. It's important that the solution can identify the threat and provide a rapid update.
Vision One Security has helped our organization by protecting us against unknown threats and reducing our response times.
It uses virtual patching to protect against vulnerabilities before vendor patches are available.
We have seen a reduction of 20 percent in viruses and malware since moving to Vision One Security.
Vision One Security as a service has helped reduce our staff workload by 30 percent.
We used Trend Vision's managed XDR services in conjunction with Vision One Security and they helped with the integration and patches.
What is most valuable?
Real-time scanning is a valuable feature.
Patch management is an important feature that helps protect our machines.
The XDR feature which provides us with real visibility into our environment is the most valuable.
What needs improvement?
I would like to have DLP features implemented into Vision One Security. We have a lot of customers asking about DLP.
For how long have I used the solution?
I have been using Trend Vision One Endpoint Security for almost four years.
What do I think about the stability of the solution?
Vision One Security is a stable solution. I would rate the stability eight out of ten.
What do I think about the scalability of the solution?
Vision One Security is highly scalable.
How are customer service and support?
The technical support is good but we sometimes experience delays with some tickets.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Sophos, but its console was resource-intensive and impacted the performance of our Windows machines. Vision One Security is more resource-friendly than Sophos.
How was the initial setup?
Deployment is complex, and most organizations use scripts to automate the installation process. Each environment is different, and deployments typically take two days to complete.
What's my experience with pricing, setup cost, and licensing?
Vision One Security is expensive but we manage to work with the cost.
What other advice do I have?
I would rate Trend Vision One Endpoint Security nine out of ten.
Trend Vision One Endpoint Security can be challenging to learn due to its extensive features, but it is easy to manage once we are familiar with the console.
Our customers range from small to enterprise businesses.
Maintenance is required for packet releases on the servers.
Many customers are moving to this type of centralized system, and I recommend Trend Vision One Endpoint Security.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Sr.Network Security Engineer at MST
The valuable AI and machine learning help to mitigate threats
Pros and Cons
- "The AI and machine learning feature is the most valuable because it helps mitigate threats based on an organization's behavioral patterns."
- "Some of our customers need to add cache file signatures in Trend Micro Apex One, but it is currently not a supported feature."
What is our primary use case?
We provide Trend Micro Apex One to our customers to protect their endpoints.
How has it helped my organization?
The database engine is more efficient than other endpoint solutions and this helps protect against threats.
There are advanced protection capabilities that adapt to protect against threats, and its AI helps detect unknown threats and user attacks.
Trend Micro Apex One detects ransomware using its runtime machine learning capabilities. It can identify suspicious or infected machines and help to remediate them.
It provides a single console for crossfire detection, threat hunting, and investigation. The single console UI provides end-to-end visibility into our IT environment.
Apex One integrates efficiently with other security products. We can connect with the vendor that provides us with the API needed for the integrations.
The learning curve for Apex One is short. The steps required are easy to understand and follow.
Administering it is not difficult.
It has helped our customers by providing many features that help them scan their environments and provide recommendations to improve their security posture. These features include an intrusion prevention system, application control, and a firewall with filtering.
Trend Micro Apex One has helped our customers reduce the number of viruses and malware by 80 percent.
Trend Micro Apex One as a Service has helped reduce staff workload by providing reports that alleviate the headaches of security teams.
What is most valuable?
The AI and machine learning feature is the most valuable because it helps mitigate threats based on an organization's behavioral patterns.
What needs improvement?
Some of our customers need to add cache file signatures in Trend Micro Apex One, but it is currently not a supported feature.
Trend Micro Apex One can become the market leader by improving its signature base, patterns, security profiles, engines, and integration with multiple vendors.
For how long have I used the solution?
I have been using Trend Micro Apex One for three years.
How are customer service and support?
The technical support is slow to respond.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is straightforward. First, we deploy an SQL database to consolidate all of the organization's databases into a single, easy-to-manage database. We then download the Apex One Security Agent to the Apex One portal and install it on the target endpoints. Once the agent is installed, we receive the ports, IP addresses, and IIS names of the endpoints. We then install the Apex One Security Agent on the Trend Micro Apex One site and configure it to scan the agentless operating systems for integration with Active Directory.
Three people are required for the deployment.
What's my experience with pricing, setup cost, and licensing?
From what I understand the pricing is not expensive for Trend Micro Apex One.
What other advice do I have?
I would rate Trend Micro Apex One a ten out of ten.
Our customers in the oil and gas industry deploy Trend Micro Apex One across their environments.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
IT Support Officer at Alliance Expo(India)
Incorporates proactive machine learning, web application capabilities, and real-time scanning features
Pros and Cons
- "The most valuable features are web application features and real-time scans."
- "The support is slow and has room for improvement."
What is our primary use case?
We utilize Trend Micro Apex One for our endpoint security needs. This solution incorporates machine-learning capabilities that assist us in monitoring and preventing attacks.
How has it helped my organization?
Trend Micro Apex One effectively safeguards our endpoints against threats like malware and malicious scripts, provided that we accurately define our policies.
The advanced protection capabilities of Trend Micro Apex One, which adapt to safeguard against unknown and stealthy threats, are commendable. The solution scans our system and generates a repository that it can subsequently cross-reference when an unfamiliar application attempts to access or install a file on our system, thereby restricting access.
It is important for our organization that the runtime machine learning capabilities of Trend Micro Apex One can assist our organization in defending against ransomware, especially when we activate the behavior monitoring feature.
It is important that Trend Micro Apex One offers a single console for us to investigate threats.
Trend Micro Apex One is easy to learn. Additionally, there are numerous helpful training videos available online, along with a support site designed to assist with any issues.
Administering Apex One is easy through its user-friendly console.
Apex One has nearly all the features necessary to safeguard us from malicious or viral attacks. The solution incorporates proactive machine learning, web application capabilities, and real-time scanning features. Furthermore, we have the capability to install this agent on our server. Apex One encompasses a wide range of options that allow us to create policies on our server.
Apex One has helped reduce the number of viral attacks in comparison to our previous solution.
The deployment of the services endpoint in the cloud has helped to decrease our employees' workloads by 30 percent.
Apex One has reduced our administrative overhead by 30 percent.
Trend Micro's managed XDR service, in conjunction with Apex One, adds value by offering visibility into our environment.
What is most valuable?
The most valuable features are web application features and real-time scans.
What needs improvement?
The support is slow and has room for improvement.
For how long have I used the solution?
I have been using Trend Micro Apex One for almost two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
Trend Micro Apex One is scalable.
How are customer service and support?
The technical support is not consistent and can take time to resolve our issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously we used Symantec Endpoint Security and switched to Trend Micro Apex One because we were not receiving sufficient support from Symantec Endpoint Security after its acquisition by Broadcom.
What about the implementation team?
The implementation was completed through a third-party partner.
Which other solutions did I evaluate?
We evaluated CrowdStrike and two other solutions.
What other advice do I have?
I would rate Trend Micro Apex One eight out of ten.
I recommend Trend Micro Apex One for endpoint security.
I have learned that there are features that assist administrators in granting access to specific servers by adding a MAC address and creating a policy.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Server Adminstrator at Centre for Industry-Academia Collaboration
Offers advanced protection features, is easy to use, and saves us time
Pros and Cons
- "The policies, protection, and ease of use are the most valuable features of Trend Micro Apex One."
- "When I create and implement a new policy , it takes a couple of hours to apply to the devices."
What is our primary use case?
We use Trend Micro Apex One for our organization to provide security between departments.
It was implemented to help with all the policies regarding our migration.
How has it helped my organization?
Trend Micro Apex One does a good job defending endpoints against threats such as malware, ransomware, and malicious scripts.
Its advanced protection features can adapt to safeguard against unforeseen and cleverly disguised new threats. This is particularly crucial in the education sector, where our staff and students frequently visit research websites that may harbor potential security risks.
Apex One can detect ransomware with runtime machine-learning capabilities. This is useful for us.
Apex One provides us with a single console for cross-layered detection, threat hunting, and investigation.
The single console provides end-to-end visibility into the entire IT security environment.
A single console streamlines our response times, allowing us to save up to two hours. Previously, investigating issues required navigating multiple portals, which was time-consuming.
It is easy to learn and use.
The main benefit is the protection of our devices and systems.
We have not received any viruses or malware since implemention.
Apex One has helped reduce our administrative overhead.
What is most valuable?
The policies, protection, and ease of use are the most valuable features of Trend Micro Apex One.
What needs improvement?
When I create and implement a new policy, it takes a couple of hours to apply to the devices.
I would like the ability to customize the report notifications and who they are sent to.
For how long have I used the solution?
I have been using Trend Micro Apex One for almost three years.
What do I think about the stability of the solution?
Trend Micro Apex One is stable.
What do I think about the scalability of the solution?
It is easily scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Symantec.
What other advice do I have?
I would rate Trend Micro Apex One 9 out of 10.
We have 2 administrators for Apex One with 600 endpoints deployed across multiple departments in one location.
Maintaining Apex One is easy.
Trend Micro Apex One is a user-friendly solution with great features and I recommend it to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CIO at a insurance company with 201-500 employees
Everything can be managed from one point
Pros and Cons
- "Apex One offers a lot of bang for your buck. It includes an antivirus solution, DLP, app control, and all the other features found in endpoint protection solutions like Microsoft Defender. Many other solutions require additional licenses for different operating systems, but Trend Micro software bundles everything."
- "We had issues with our system integrator who didn't have enough experience with Trend Micro. There aren't many enterprise customers in our country who use Trend Micro on the level that we are using it, so it might be a little too complex for them. Trend Micro is typically used in small companies that do not need all the advanced features that we are looking for. The integrators don't have experience deploying these features. The scope is broad, but Microsoft Defender is simpler."
What is our primary use case?
We use Apex One to protect our endpoints and servers against viruses.
What is most valuable?
Apex One offers a lot of bang for your buck. It includes an antivirus solution, DLP, app control, and all the other features found in endpoint protection solutions like Microsoft Defender. Many other solutions require additional licenses for different operating systems, but Trend Micro software bundles everything. Many other endpoint protection platforms are restricted by the operating system, but this is an all-in-one solution. The firewall and other aspects of endpoint protection can all be managed from one point.
We are pleased with the antivirus features and the overall experience. Trend Micro has enabled us to catch all the malware scripts and nasty things out there. We have a multilayered defense with different antivirus vendors and layers. It's easy to integrate Apex One with our other products.
Once Apex One is set up, it isn't problematic to administer. The correct configuration and deployment is something that takes time. It isn't necessarily specific to Apex One. It's true of all vendors because you have guidelines and specific rules.
What needs improvement?
We had issues with our system integrator who didn't have enough experience with Trend Micro. There aren't many enterprise customers in our country who use Trend Micro on the level that we are using it, so it might be a little too complex for them. Trend Micro is typically used in small companies that do not need all the advanced features that we are looking for. The integrators don't have experience deploying these features. The scope is broad, but Microsoft Defender is simpler.
Many vendors are pushing customers to the cloud for advanced XDR features. This drives costs up substantially and takes control out of the customer's hands. I would like Trend Micro and other vendors to make the advanced capabilities that are increasingly being deployed to the cloud also available on-premise.
For how long have I used the solution?
We have used Trend Micro endpoint protection products since 2010. We had OfficeScan and Deep Security at one point.
What do I think about the stability of the solution?
I rate Apex One nine out of ten for stability.
What do I think about the scalability of the solution?
We haven't had any issues with scalability.
How are customer service and support?
I rate Trend Micro support seven out of ten. Like most vendors, Level 1 support is catastrophic. At Trend Micro, everything starts at Level 1, and the process of how quickly you get from Level 1 to Level 2 is something all vendors have issues with.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were using Sophos. Trend Micro Apex One is bundled with other enterprise protection products, so it covers more than just antivirus.
How was the initial setup?
We had some initial challenges configuring high availability on our server, but it wasn't difficult otherwise.
What about the implementation team?
We had help from a systems integrator and Trend Micro support. I rate the integrator two out of ten and Trend Micro seven out of ten.
What was our ROI?
We have seen a return on investment. When we initially switched to Trend Micro, we reduced the licensing costs by decreasing the number of products we use. In three years, we recovered the initial investment, and our costs have been more optimal since then.
What's my experience with pricing, setup cost, and licensing?
Apex One's pricing is highly competitive. That's one advantage. We compared the pricing of solutions that do everything we want, and others are more expensive than what we have. There are no additional maintenance fees, but we have a support contract that we renew annually.
What other advice do I have?
I rate Trend Micro Apex One eight out of ten. I would recommend Trend Micro to companies looking for more than basic antivirus protection. If you need firewalls, application control, device and USB control, Trend Micro bundles all of that. I would recommend Trend Micro to a company that needs to cover all those areas
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure and Security Lead at Vedanta
Easy to manage, competitive price, and good protection
Pros and Cons
- "Device control works well, and the anti-malware updates are also pretty good. Every two or three weeks, you get updates. The frequency of the release of new definitions is quite good. We had peace of mind."
- "Trend Micro's encryption is not up to the mark. We tried their encryption product, but we did not like it. Encryption was difficult to manage."
What is our primary use case?
We were using it for our endpoints. We had more than 1,000 points.
We were using it for anti-malware, DLP, and device control. We also used encryption, which did not work well, but the anti-malware, DLP, and device control capabilities worked very well.
How has it helped my organization?
By implementing Apex One, we wanted malware protection for our endpoints. We also had a requirement for a data loss prevention solution. It was integrated into the Trend Micro suite, so we got three capabilities: malware protection, DLP, and device control. The Trend Micro suite worked for these three use cases for us.
Device control worked as expected. We tried other solutions too, but they did not work the way we configured them, whereas with Trend Micro, it was not difficult.
Apex One was good at defending endpoints against threats such as malware, ransomware, and malicious scripts. In the five to six years that I used it, I did not have a single issue. All the endpoints were protected. I did not have any outbreak or anything else. It was effective.
Apex One had advanced protection capabilities that adapted to protect against unknown and stealthy new threats. It was pretty good. In the reports, we could see the outbreaks mitigated by Trend Micro. It automatically provided an alert.
Apex One provided us with a single console for cross-layer detection and investigation, but I am not sure about threat hunting. As I understand, threat hunting is something that comes under the SIEM solution. I am not sure whether it has threat-hunting capabilities or not. I did not deal with that.
Apex One integrated well with other security products. It was good. We integrated it with our SIEM solution. It was seamless. When a threat was detected, it deployed rapid updates to endpoints. It was very critical. I could see that every two hours, definitions were getting updated.
Apex One has consistently been a good product. It consistently performed well for me. It kept getting updated for any new evolving threats and ransomware. I did not have any issues.
Apex One provides virtual patching to protect against vulnerabilities even before a patch is available for the source of the issue. Because we did not have any issues, we were not very concerned about that, but the feature was there.
What is most valuable?
Device control works well, and the anti-malware updates are also pretty good. Every two or three weeks, you get updates. The frequency of the release of new definitions is quite good. We had peace of mind.
It was easy to administer. It was easy and user-friendly. When new technicians joined, we just provided access to them. They could efficiently manage it. It was not very difficult to train them.
What needs improvement?
Trend Micro's encryption is not up to the mark. We tried their encryption product, but we did not like it. Encryption was difficult to manage.
Other than that, I do not have any input. We did not go into XDR. We were planning, but then we moved to another solution. The product is stable, and they should keep working on handling new threats.
For how long have I used the solution?
I used it for five to six years. I stopped using it three months ago.
What do I think about the stability of the solution?
It was pretty stable. We never had any problem related to stability, where it was not performing or not updating.
What do I think about the scalability of the solution?
It is easily scalable. If an organization has 500 endpoints and they are expanding to 1,500 endpoints, the migration is not very difficult. It is easy.
How are customer service and support?
We had a support partner to support us. Whenever there was a technical issue, they helped to resolve it. I never went very deep into it because our partner used to handle the technical support service.
Which solution did I use previously and why did I switch?
We were using McAfee. We switched because the pricing of Trend Micro was competitive at the time.
We were happy with McAfee, and we were happy with Trend Micro. We did not have any issues with either product. We did not see any reduction in viruses and malware after moving to Apex One.
How was the initial setup?
It was an on-premises solution. My team and I were involved in its deployment.
It took us about three to four months to completely implement it. We took our time. We first implemented it on some of the machines and saw the results. We then implemented it on other machines. Within one year of implementing it, we could realize its benefits.
What about the implementation team?
We work with a consultant. He supported us with any technical issues. The initial configuration and installation on a certain number of machines was done by the consultants, and later on, my team handled it. Overall, we had seven to eight people who were involved in its deployment.
For managing it, I had two resources for managing servers and different applications. They could manage Trend Micro along with them. I did not have to have a separate resource for it. The same two people could handle it along with their other responsibilities. They were responsible for monitoring, updating clients, and checking the client status. They checked how many clients were updated and troubleshooted the ones that were not updated. They looked at the compliance reports and alerts.
What's my experience with pricing, setup cost, and licensing?
Its price is competitive.
Which other solutions did I evaluate?
We did not evaluate other options because Apex One was already being used in other groups in my company. They were satisfied with it, and it also had better pricing, so we just went for it. We did not evaluate other products.
What other advice do I have?
It is pretty good. We did not have any surprises. We did not have any kind of attack. Trend Micro provided good protection. It gave us confidence.
It has a lightweight agent. The installation is not very difficult, but the partner should be competitive enough. The product is good. It does not require much maintenance, but you should have a good partner to support you.
Overall, I would rate Apex One a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: August 2026
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