TrendAI Vision One – Endpoint Security Reviews

The most valuable feature is that it's normal, and not for a specific server.

Trend Micro is a basic solution, but the problem is that it is more exclusive.

There are two products, one is for the endpoint for the client, and the other is for the sever, but the server is even more exclusive.

There are some features that are not available in OfficeScan. For example, IBS.

In the next release, I would like to see IBS included in OfficeScan.

I have been working with OfficeScan for more than two years.

We are using version 11.

It's a stable solution and to date, we have not had any issues.

OfficeScan is scalable, we have not experienced any issues.

Previously, I was working with Trend Micro, but recently we have signed with SentinelOne.

We contact our local partner, who is responsible for the setup and deployment.

I would rate OfficeScan a five out of ten.

We use it for the security of our products.

The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

We have been using Trend Micro Apex One about a year. I think it is the latest version.

We don't have any issue with stability.

The scalability is good. You can do it for almost 100 endpoints.

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

I would recommend Apex One, probably the upgraded version. Maybe the XDR will meet today's needs, i.e. the XDR upgraded version. I would give Trend Micro Apex One 7 out of 10.

We use it for protecting our endpoints. Both Apex One and Worry-Free Services are cloud-based services.

It has been detecting the management activities and quarantining them so that the continuity of our business is maintained. We had a ransomware attack, and Trend Micro was there to stop the attack, and we are still in business.

Its ability to detect ransomware and malware is the most valuable. Its protection is also good.

The portal is a little bit slow in loading. The cloud portal or management control should be a little faster. There seems to be a lot of load on their servers over there. Maybe they are using one server for multiple customers. It would be great if they can increase server performance in the cloud.

Its technical support and reporting can be improved. There is no proper reporting, and there is no PDF or things like that. They should include detailed reporting. An attack happened at a client's site, but we couldn't get the report on the same day. We were unable to provide a detailed report to our client. We approached the technical support, and even they didn't give proper answers. They need to improve the reporting capabilities, or the technical team should support us in providing these reports. They should include reporting in the solution.

They should also insert sandbox analysis in Apex One.

I have been using this solution for more than a year.

It has good stability.

Its scalability is good. We can scale it. We just need the licenses. In my company, we have 20 users, but we have also deployed it for our clients. We have plans to sell it more to our clients.

It is scalable for on-premises versions, but we need to do a few things to our database. For on-premises versions, we need to improve server performance as well.

Technical support should be improved. It is not as good as the other products. We had to generate a report on one of the attacks that happened, and they weren't much responsive.

The cloud services are straightforward, but the on-premises version of Apex One is not straightforward. It is a complex installation of Apex One.

The deployment duration varies. We have to first prepare all the prerequisites, which takes a lot of time. Overall, the installation takes up to two days. For a large enterprise, the deployment would take one to two days. 

We are an integrator, so we implemented it ourselves.

Its pricing was good. It is very competitive with all the other vendors.

I would recommend to install and implement this solution. It is a good solution. For every solution, there'll be pros and cons. 

I would rate Trend Micro Apex One an eight out of ten.

We basically use the solution for endpoint security.

The solution is a good product for endpoint security. 

The product has so many wonderful features. 

It is a user-friendly product for customers.

The solution has good smart protection capabilities.

The solution protects against any network security issues a client may encounter.

The predictive features are great. There are great predictive behavior analysis and monitoring.

Any unusual and unauthorized actions will be detected easily.

There's excellent data loss prevention to help prevent purposeful or accidental loss of data.

Occasionally, the system may be a bit slow.

I've been using the solution for about two years at this point. It hasn't been too long.

The stability is good. We never had any issues with it. It's not buggy and I don't recall dealing with glitches. It doesn't crash or freeze. It's reliable.

The solution is quite scalable. It's easy for a company to expand it out if they need to.

Due to the solution's general user-friendliness, the initial setup is not too complex. It's pretty straightforward.

We're just a customer. We don't have any professional relationship with the company.

We're using the latest version of the solution.

Apex One is the best solution for endpoint security due to its many wonderful features, and fast data protection. 

On a scale from one to ten, I'd rate the solution at a ten.

We use this product as our antivirus solution.

The most valuable feature is the antivirus. We don't use any of the other features.

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

We are currently testing Apex One, formerly known as OfficeScan which we had been using during the last 6 years.

This is a stable product.

Apex One is scalable.

From what I can tell, the technical support is non-existent. I sent questions about search behavior a couple of times and didn't get any answer.

I have worked with Kaspersky in the past. The setup is very different from what we have now and it is difficult to compare, but I think that Kaspersky is a better product.

In the Kaspersky deployment, the company had a lot of sites and edge-caching was needed to distribute videos.

The deployment took place before I joined the company.

The price is reasonable.

I would rate this solution a six out of ten.

We are a solution provider and Apex One is one of the products that we provide to our customers. It is used as part of a security and antivirus solution.

The most valuable feature is the behavior monitoring.

The interface is user-friendly. Even people without IT experience can easily make use of machine learning or predictive analytics.

When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.

Our team has been working with Apex One for almost two and a half years, although I have been working with it myself for between six and seven months.

Our customers are very satisfied with the stability and the product overall.

I have 20 to 30 clients who use this product.

The technical support is very good, although it takes some time to get connected to them. Once they are available then the support is fine.

We have been using Apex One since it was the OfficeScan product. We are currently in the process of upgrading and we are having some issues with the process. We would like a better solution but they are not providing one for us.

The deployment takes between two and two and a half hours.

We handle the deployment for our customers.

This is a mature product that is nice to use.

I would rate this solution an eight out of ten.

We primarily use the solution a SaaS-based service to streamline the setup, as it only requires one agent and not multiple licenses.

We're an integrator. We have a business relationship with the company.

Apex One is a single agent that covers most needs and has a SaaS-based model, so we do not need any in-house set up to host this application. There will be no additional charges for those types of needs in that area. 

Product-wise it is perfectly fine. If you compare similar kinds of services from other competitors, you'll find you need to go for multiple licenses and multiple agents with other products. However, with Apex One, it gives one single solution, with just one agent and most of your problems are resolved. It's like a silver bullet.

The solution offers very good machine learning.

The solution is very simple to use and easy to deploy.

The solution is very flexible and works on multiple platforms as well as on servers.

The integration capabilities of the solution could be improved.

In a DLT context, the solution needs more features. The DLT needs to be more fully fleshed out. Trend Micro claims that they are security provider, not the compliance provider, and the DLT is a completely compliance-based solution.

We're an integrator and have been using the solution for a while now.

The solution is very stable. There aren't bugs or glitches. It's reliable. It doesn't crash or freeze on us.

In terms of scalability, it depends on what you mean. Add-on licenses are easy to implement. You can add them at any point in time and if it supports your endpoint machine, it supports other machines as well. It supports your ATM machines and it works on various platforms, including Mac and iOS. You can install it on servers as well. There's quite a lot of flexibility within the product.

Trend Micros has a pretty large customer base. I'm not sure how many people are on the solution currently. I know that a decent number of organizations are using it.

We assist our clients in technical support as needed.

The product's technical support is also fine, as they have a completely channel-based model. In that context, you can buy from your solution provider or reseller. They, like us, will have tech support available. In our case, we have our own engineers who are trained on Trend Micro products. They are good and they're free to use for our clients.

The solution's initial implementation is not difficult or complex. It's easy to deploy and quite straightforward.

We're a system integrator. We implement the solution for our clients.

It is a completely SaaS-based model.

Licensing costs depend completely on the number of users or licenses. They have a specific pricing structure. For example, if you are looking for 100 users to be on the product, in the Indian market (we're based in India), the cost is nearly $2,500 to $3,000 maximum for one three-year license. We'll usually get a three-year subscription.

We're quite familiar and regularly work with Trend Micro products. 

The solution is endpoint protection bundled with a couple of more features, with basically a lot of DLT application filtering, et cetera.

We are a system integrator. We offer tech support and help our customers. We sell Trend Micro licenses to companies.

I'd recommend the solution. It's very nice. We've supplied it to many clients with very good results. We haven't received any complaints at all and our agents are satisfied with the solution.

Overall, I'd rank it nine out of ten.

We have been a Trend client for some time and we looked at this product as the next evolution. We had servers on-prem to manage our Trend install and we went with the Apex One real-time monitoring solution. Being cloud-based meant we didn't have to worry about upgrading the backend servers. We could also be sure that the regular disk came down to the components and that they will update properly on each one of our devices. We are customers of Trend and I'm the manager of our company. 

The nice thing about this product is that there is no down time in terms of the backend having to be updated because of the cloud, so it's basically real time and the work stations can be updated externally as well. It doesn't require people being connected to the net, like our nomadic users. The client goes out and pulls the necessary updates directly from the cloud.

From the client perspective, there are situations where some of the updates still require a complete reboot of the system and the problem there is from an end user perspective. We have to make sure, particularly with people who work remotely, that they actually are rebooting their machines and not just putting them to sleep. If the updates didn't require rebooting that would make a big difference. 

I'd like to see a single back pane between the end points as well as on the service side of things. I know they're working on that at the present time and it will be great when it's done.

We've been using this solution for some time. 

The stability is good and there's a better capture rate in terms of reporting as well, because now you get to see all your machines in and out of your network.

It's a very scalable solultion, more so now that it's not dependent on my back end.

We use the support and find them quite good. I have someone who deals with the tickets that arise out of Apex One. We have set up a system where anytime there's an issue, virus or whatever, the back end will let us know what was done on a particular machine and it can be validated once the process is complete. We get notifications into our ticketing system if any work has been done. The support for implementation is also good, and they're very responsive. If you have an issue with any kind of malware, they help with that too. 

I would rate this solution an eight out of 10. 

The management console is pretty good. We have a dashboard that shows us what stuff to log, different malicious links that people are trying to access and also if somebody was trying to connect something to the computer, to a USB port or something like that, and if this person is on the under control management. It shows that he tried and he got blocked. Also, the virus and malware attempts that were trying to attack the computer storage and stuff like that so the console is pretty intuitive, it's pretty user friendly. 

Managing the clients themselves, if, for example, I want to have different sites and laws. It's pretty easy to manage the clients and also to move them to different containers. The migration process itself is really easy from office scanning G to Apex One. It's just a few clicks to migrate the clients so the management is pretty good.

It works okay. The management console itself looks pretty much like the regular Office Mechanics. 

We are looking into different solutions, like SentinelOne and Sophos. We might continue with Apex One, it also depends on budget and pricing.

We enabled it a few months ago, but we only moved five to six clients from the office scan from the regular and point protection to Apex One. So far, it has actually resolved as one of the bugs that we had because the regular office scan, a client agent was causing some Windows problems. A lot of Windows systems were crashing, having blue screens. We didn't know what the message share or message said. We tried to analyze it and stuff like that. Eventually, we found out that it was actually because of the OfficeScan agent, the regular agent, and after moving them to Apex One, the blue screens had stopped. This was a good improvement.

We're not sure if we're going to continue with those products or their products or we're going to switch to something else. That's why we stopped the immigration process. If we were going to replace another product, it's not really efficient to waste time on it moving patients and other clients.

It's stable.

We're actually a very small team, currently, we're down to three. IT and infrastructure people deal with all of the network issues and all of the management of the systems for our IT systems and products. One guy does help desk and another person and I were managing the systems. It's actually down to two people to manage all of the other stuff like that.

We use it on a daily basis, Monitoring is part of our daily monitoring and schedule. We're going from our different systems, more critical stuff in the morning, for a few hours and then we get to our later tasks and stuff like that.

We offer support to the vendor directly. They were at our site two times already during the negotiation with the management. 

Based on the latest experience with technical support which was moving from migrating from the IMSDA to the DDI, it was actually pretty good. There was one support guy that worked with over the phone and everything is remote of course and after about two or three hours, all of it was running in production with the new system.

We previously used Symantec. I was mainly dealing with the end point, installing, and uninstalling it and solving different issues that were involved or problems that were involved due to the Symantec endpoint client, but besides that, I wasn't managing the system.

The main difference between the two is the heaviness that was edited with Symantec on the endpoint client itself and into the client. The agent is pretty heavy on the resources sometimes, the memory specialists and we feel that with Trend, the product is more light on the station, and doesn't consume a lot of resources. That's I think the main issue.

The initial setup was straightforward. We did the migration ourselves.

As a current user of Trend Micro, I would recommend it, it does the job. It works fine and usually stops different virus attempts. The management is really good, you can see everything on the dashboard. If someone downloads some kind of infected file or some malicious file, we can see it and it usually gets blocked automatically.

I would rate Apex One an eight out of ten. 

In the next release, I would like to have the ability that if something happens, then we have a record of what exactly has occurred on the station, how it started and how it evolved and eventually, in case something bad happened, something malicious gets through and it wasn't recognized in the signatures and the station got infected so that we can later come and analyze and investigate it and see what exactly happened and learn from it actually for the next time.

The primary use case is for antivirus, and antimalware scans.

The most valuable features are reporting and where we have the ability to report back and provide information when an item is quarantined or not quarantined.

The CPU usage when scanning stays too high and we have run into bottlenecks where Apex One consumes a lot of CPU cycles. 

The on-premises set up is daunting.

It's been five years of this where they (Microsoft) have two updates a year, sometimes three. By now Trend Micro should have come up with a solution where they don't have us block the updates and wait for them to be fixed.

There are times where Trend applies an update and that update doesn't fully apply. We then have to go in and run a manual VBS file that they have provided to us to do a proper uninstall of the application which is painful to do as we have a huge distributed workforce and many remote users. It isn't always easy to chase down remote users.

We have been using the Trend Micro product line for at least five years. The Apex One is their newest incarnation, which we have been using for the last year.

It seems to be an evolution of their current platform.

I would rate the stability of this solution a seven or seven and a half out of ten. We had several issues where it had crippled user's machines and we had to uninstall and reinstall the application to get it working. We have had to hold Windows updates. I think that it is the fault of the Microsoft deployment strategy. When they release a new feature update you can not deploy it right away. For example, when they go from 1903 to 1909, you have to wait for Trend to apply fixes to the application, otherwise, it won't work.

It seems to scale quite well. We have no issues from that perspective. We are able to onboard all of our users fairly quickly and them online. That was positive.

We have approximately 400 users in our organization.

We have had some challenges where sometimes it takes a while to get a solution.

We have always been using Trend Micro. We followed them through their evolution from OfficeScan to Office XG to Apex One. 

I think with the evolution of Windows 10, and how Microsoft does deployment, it has made using this application a lot more challenging. With the manageability and when Microsoft does an update, we sometimes struggle with the updates because of how they happen. 

The result being that Trend will block or pause an update on the Microsoft side and Trend will release the update. We deploy that update but the machine won't get those fixes and doesn't allow the update to happen, so we have to manually troubleshoot the machines, uninstall the app, and do several things to push the Windows update. We have always been playing a game of whack-a-mole with it. This can be extremely frustrating when you have a small IT team.

Initially, we tried to set up on-premises and there were huge pain points. Trend offered us their cloud solution.

We tried the cloud solution and it seemed to work much better.

The on-premises was daunting to set up, as there were a lot of issues and several challenges. We ended with their hosted solution, which addressed many of our pain points.

We had the cloud solution up and running within a day or so. The cloud solution is far quicker because you don't have to do all of the heavy lifting of installing it on-premises and all of those other features.

We have an IT team with five of us to maintain this solution, but it's generally done by two individuals.

It seems like there is a disconnect between the Trend Micro Team and Microsoft. Microsoft is constantly pushing updates and builds, and there is a delay from the Trend side when updates are released. 

As of now when we start reading that Microsoft's finalizing a build we start scrambling and reading Trend Micro blogs trying to figure out if it supports it.

Every solution has its problems, but It is a solid product. The question becomes one of whether there is value in it for the dollar. Does it do what it needs you to do? Has it been working and providing defense? The answer is yes on those fronts.

They have tried very hard to develop a cohesive product that supports us, that offers the ability to scan for viruses and scan for malware. It doesn't hit everything, but the more that I look at different solutions, no solution is a panacea and a magic bullet, and anyone who tells you there is, is not being truthful.

The question becomes, is the manual work outweighing the value that the solution adds? For us, we can handle the updates but when we started to really have a lot of issues where users, especially now in COVID times, working remotely have their machines crippled by the scans  and taking a long time, chewing up a lot of CPU,  users become frustrated with the solution.  We spent the last two months chasing ghosts and trying to troubleshoot. It was frustrating. 

As the leader of our IT organization, I need to ensure the stability and usability of all systems for all users.

I still think that the product has value, but I've just experienced a lot of pain points to realize that it's becoming cyclical for us, and the pain points are becoming too much.

We are in POCs with other products but we may find that they are just as bad and may stick with Trend.

I would rate this solution an eight out of ten.