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Kannan Raja - PeerSpot reviewer
Senior Executive at a leisure / travel company with 201-500 employees
Real User
Top 5
Jan 10, 2022
Heavy on system resources, lengthy scanning, but operates seamlessly
Pros and Cons
  • "Trend Micro Apex One is a seamless solution compared to others."
  • "Trend Micro Apex One is a seamless solution compared to others."
  • "The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve."
  • "The scans in Trend Micro Apex One take a very long time and it takes up my system resources."

What is our primary use case?

I am using Trend Micro Apex One for computer protection.

What is most valuable?

Trend Micro Apex One is a seamless solution compared to others.

What needs improvement?

The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

Buyer's Guide
TrendAI Vision One – Endpoint Security
March 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,468 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I can not scale the solution from a user level.

We have approximately 300 end users that are using the solution in my organization.

What about the implementation team?

We have approximately three people for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it can be paid for monthly or annually.

What other advice do I have?

I rate Trend Micro Apex One a four out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1746138 - PeerSpot reviewer
IT Engineer at a healthcare company with 10,001+ employees
Real User
Jan 10, 2022
It offers high visibility on the agent side
Pros and Cons
  • "Apex One is flexible and offers a lot of visibility on the agent."
  • "Apex One is flexible and offers a lot of visibility on the agent."
  • "Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself."
  • "Support is Trend Micro's only downside. Their response time is slow."

What is our primary use case?

I use Apex One for endpoint security. 

What is most valuable?

Apex One is flexible and offers a lot of visibility on the agent.

What needs improvement?

Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.

For how long have I used the solution?

I've been using Apex One for maybe five or six years. 

What do I think about the stability of the solution?

I haven't had any issues with Apex One so far. It hasn't given me any problems.

How are customer service and support?

Support is Trend Micro's only downside. Their response time is slow. 

Which solution did I use previously and why did I switch?

I think SAP's endpoint solution has more features available in its interface compared to Apex One.

How was the initial setup?

Installing and configuring Apex One is simple. It took maybe an hour. 

What's my experience with pricing, setup cost, and licensing?

It varies. It can be cheaper, and the other one is more expensive or the other way around. It depends on the reseller and the salespeople unless I'm buying directly from the company. 

What other advice do I have?

I rate Apex One eight out of 10. I would recommend it for home-based users. My only real issue with Apex One is the response time from support. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TrendAI Vision One – Endpoint Security
March 2026
Learn what your peers think about TrendAI Vision One – Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,468 professionals have used our research since 2012.
reviewer2266119 - PeerSpot reviewer
Senior IT Security Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 10
Jan 9, 2022
It's more effective and easier to integrate than most of its competitors
Pros and Cons
  • "It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive."
  • "It's easier to integrate Apex One than Kaspersky; it also performs well, and the customer feedback has been positive."
  • "I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents."
  • "I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents."

What is our primary use case?

I've done migration before from the cloud to Apex One on-prem, configured the security settings, and installed the agent on the client's endpoints. I've helped customers migrate from Apex One on-prem to Apex One Vision One in other projects. Also, I've set up Apex One Central to manage them all. 

What is most valuable?

It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive.

What needs improvement?

I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents.

For how long have I used the solution?

I've been using Apex One for almost six months. The company was using it for a while before I join it.

What do I think about the scalability of the solution?

Apex One is scalable. 

How are customer service and support?

Trend Micro support is generally more helpful than the support for other solutions, 

How was the initial setup?

Apex One is easier to install Kaspersky than other solutions.

What's my experience with pricing, setup cost, and licensing?

There are licenses for Apex One's individual security features, so it depends on what the customer needs. But in general, Trend Micro is cheap, and many customers require it.

What other advice do I have?

I rate Apex One eight out of 10. I recommend it. It is more generic than Kaspersky, and I would say it's more effective than most competing solutions. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1702389 - PeerSpot reviewer
Cyber Security Architect at a computer software company with 51-200 employees
Real User
Dec 10, 2021
Centralized management, helpful support, and scalable
Pros and Cons
  • "Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system"
  • "My advice to others is if they want to protect their end-users, this is a great solution when compared to similar products."
  • "The solution could improve security. It is important to always keep the organization secure."
  • "The solution could improve security."

What is our primary use case?

We are using Trend Micro Apex One for security.

What is most valuable?

Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system

The solution has been able to protect against any attacks or security issues. 

When compared to other solutions it has the most value.

What needs improvement?

The solution could improve security. It is important to always keep the organization secure.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability is good enough for what we use it for.

How are customer service and support?

The technical support is good. We have received good local and regional support from Trend Micro.

How was the initial setup?

Trend Micro Apex One installation is not complicated, it's just straightforward. If you have some experience with the solution it is simple but if you are new to configuring the database it can be complicated. This is the one difficult aspect of the implementation, if they can do the database configuration everything else will be easy.

What's my experience with pricing, setup cost, and licensing?

If I compare Trend Micro Apex One with other solutions there are a few challenges for customers who have do not need more licenses. Sometimes the customers struggle because this product is totally an enterprise solution, and the price for the licenses can be expensive for individuals or small organizations.

The premium level features should be added to the general features.  It would be very helpful for general users because when we are trying to provide the premium features to the general users, sometimes it's very costly. If features are available for general users, it would extend their market globally.

Which other solutions did I evaluate?

I have evaluated Microsoft Defender.

What other advice do I have?

My advice to others is if they want to protect their end-users, this is a great solution when compared to similar products.

I rate Trend Micro Apex One a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1655226 - PeerSpot reviewer
Network & Security Administrator at a logistics company with 501-1,000 employees
Real User
Dec 7, 2021
Stable, scalable and can easily be installed remotely or through dedicated tools
Pros and Cons
  • "The solution is stable and integrated into the system quite well."
  • "Trend Micro Apex One constantly provides us with updates and affords the systems good protection."
  • "The technical support could have better response time."
  • "The technical support could have better response time."

What is our primary use case?

We use the latest version. 

The solution handles all the necessary functions. These include machine learning, which is quite useful. The updates are constantly serviced and, as the solution is stable, it is updated daily. 

What needs improvement?

The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us. 

For how long have I used the solution?

I have been using Trend Micro Apex one for a couple of years.

What do I think about the stability of the solution?

The solution is stable and integrated into the system quite well. 

What do I think about the scalability of the solution?

The solution is scalable and its deployment varies with the server and license. 

How are customer service and support?

The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us. 

How was the initial setup?

From the manager's vantage point, the solution has a straightforward setup for the user. It's quite easy. 

The time the deployment takes is minimal, this process varying with the agent involved. 

What about the implementation team?

The installation can be done remotely. There are many options available, including dedicated tools for the deployment. 

There are only two or three people needed for the deployment who are referred by the end user. They consist of managers, manager segments and engineers. 

Which other solutions did I evaluate?

Our organization did not evaluate another solution prior to going with Trend Micro Apex One. 

What other advice do I have?

We are talking about the smart scan, office scan. 

The solution is integrated in the system quite well. 

There are around 400 users making use of the solution in our organization. 

I would, indeed, recommend the solution to others. 

Trend Micro Apex One constantly provides us with updates and affords the systems good protection, so I rate it as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior System and Network Administrator at hamat
Real User
Nov 21, 2021
Responsive technical support, reasonably price, but lacking performance
Pros and Cons
  • "I have opened three tickets with the technical support and they were responsive and asked me to send them my logs."
  • "The price of the solution is reasonable."
  • "In the future, the solution should include the XDR feature."
  • "When Trend Micro Apex One detects malware it should take action immediately."

What needs improvement?

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion.

The end-user at times experiences slow performance on their work station, this should improve.

In the future, the solution should include the XDR feature.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately one month.

How are customer service and support?

I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.

Which solution did I use previously and why did I switch?

I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1260267 - PeerSpot reviewer
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Nov 8, 2021
Straightforward implementation, scalable, and secure
Pros and Cons
  • "I have found Trend Micro Apex One to be secure."
  • "I have found Trend Micro Apex One to be secure."
  • "Trend Micro Apex One could improve by making the user interface more user-friendly."
  • "Trend Micro Apex One could improve by making the user interface more user-friendly."

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1699974 - PeerSpot reviewer
Lead Systems Engineer at a computer software company with 10,001+ employees
Real User
Oct 29, 2021
Feature rich, easy to use, but heavy on system resources
Pros and Cons
  • "The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use."
  • "The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using, and the solution is easy to use."
  • "Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future."
  • "Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature."

What is our primary use case?

We are using Trend Micro Apex One for endpoint security.

What is most valuable?

The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use.

What needs improvement?

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

For how long have I used the solution?

I have been using Trend Micro Apex One for a short period of time. However, the company I work for has been using it for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. 

How are customer service and support?

The technical support is satisfactory, the support could be better.

Which solution did I use previously and why did I switch?

I have used CrowdStrike.

How was the initial setup?

Trend Micro Apex One is easy to administer. They have different consoles to manage different aspects of the solution. If you want to use XDR you have to use Vision One and that is not good.

What other advice do I have?

I would recommend this solution. However, we have found that CrowdStrike is better.

I rate Trend Micro Apex One a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free TrendAI Vision One – Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free TrendAI Vision One – Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.