Spiceworks Reviews

The feature we use the most is the help desk portal. Mostly this is a cost effective way to have a ticketing system for us. The inventory pulls are not entirely accurate all the time depending on what time it was pulled, so we use Dell Kace for that.

Our CIO can run reports on our human utilization on the help desk and what types of calls come in. Very good for reporting.

I would not recommend running Spiceworks on a desktop machine for long, I have had to reboot the services more often than I would like. The inventory information could be more frequently updated. The modules available to incorporate tasks to an asset would could also stand to grow, they could also make it easier to incorporate them into the interface; examples (Dameware, Wake on Lan needs work, etc).

Utilize the community heavily because that is where your support will come from.

This is kind of an open source solution.

Spiceworks is very easy to install and configure generally. I would advise giving it space on a server to do its thing. Running the service as local system on the server is also better than giving it its own dedicated account.

Amongst its pretty extensive features the best for me have been the software/hardware management tools, windows critical updates monitoring, and the ease of setup and use: accounts & tickets creation, and consolidating.

Spiceworks has made it easy to manage PC health and efficiency, user requests, and license monitoring.

I think troubleshooting errors became the most frustrating part since it is free; you can’t complain. But luckily the Spiceworks Community is very helpful in diagnosing issues when bagging your head against the wall doesn't help.

We've used it for two years.

On the rare occasion I called tech support they were as helpful as they could be when your company doesn't have a support contract with them; never had a negative interactions with them.

The IT department I worked as part of, implemented the software on their own.

I wasn't part of the deployment process, but my predecessors told me it was surprisingly simple, but I was there for product upgrades and additions which were less friendly, but manageable-again-via the community pages.

It's free.

Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?

The most valuable features are the Spiceworks Helpd Desk feature and the Inventory monitoring features.

The most basic examples of how this product helped our organization is the implementation of the Help Desk feature from which we finally were able to improve our operational efficiency in meanings of providing more quality and responsiveness to our clients and also, measuring the efficiency of our employees. We also liked the monitoring and reporting of the IT Inventory feature from which we got real time event reporting.

For now this suits our needs, although a Linux version would also be a great improvement.

I've used it for about two years. At first I started testing it, but I got attached to it pretty fast and went to full implementation.

No, none whatsoever.

No, none whatsoever.

No, none whatsoever.

I would rate the level of customer support as excellent. They are professionals in every possible way. As a matter of fact, I kind of feel about them as colleagues.

used PRTG Network Monitor, and the reason I chose SpiceWorks was because of the simplicity, the budget that I had available which is zero.

I used PRTG Network Monitor, and the reason I chose Spiceworks was because of the simplicity, the budget that I had available which is zero.

The set up process was very simple. Pretty much next, next and next. You just provide the needed credentials from your network in order for Spiceworks to sort the things out for you.

The ROI is basically efficiency and improvement.

I tested both the Cloud version of Spiceworks Help Desk and the In-House version. I would say that the cloud version is pretty simple to run but I would recommended it for a small company with simple requests from clients. The In-House version offers more technical configurations, custom reporting etc. and is definitely a solution for a more robust environment.

Considering the fact that this is a free product, all you can get from this software is Improvement in the way you organization operates and how your clients perceive you. Try Spiceworks, you won’t regret it. It’s simple, it won’t give you headaches during configurations and you can even add your coffee machine in the inventory.

The inventory management is very helpful and works quit well.

Spiceworks has allowed us to inventory our network and the community is great for trouble shooting issues.

I would love to see change control added to the product with automated approvals, and the hanging and slowness bugs fixed. Also a better search would be nice.

We have used Spiceworks for three and a half years at my current job, but have also used it in the past in a smaller company. It is great for a small IT shop of less than 5 people, but would recommend and more robust system for larger IT teams.

No issues encountered.

The stability is lacking. We have to restart the software about one two too times a week.

I would give the technical support 8/10 being that the software is free to use. And that they were never able to fix the stability issues.

We have move to “I support” for our help desk solution, mainly due to the lack of change control and automated approval’s.

The set-up is very straightforward and easy.

We implemented it in-house.

ROI is great as the software is free.

If you are planning on using Spiceworks as you core ticketing solution make sure it will scale to your business needs. I feel the product is good for inventory and simple help desk, I lacks in speed and in the fact that there is no Change Control peace of the ticketing system. On other thing is we have experienced issues with the software hanging up, we have try multiple things to stop this with no avail. It is missing some functionality that is needed in a Mid-size to large business.

Helpdesk & network scanning

We have set-up our clients via the help desk system and installed the Spiceworks administration tool on all clients servers to keep track of server activity and to log calls.

I would like to see the help desk product be more stable.

I've used it for two years.

Regarding the network scanning you might find it will slow down network performance but with correct schedules this was resolved.

The Spicework Community forums are fantastic, regards to technical support from Spiceworks for their product cannot say for never required it.

This was a solution I implemented to improve customer relations and to meet SLA’s. Previously, this was done via email.

The initial set-up on the clients server takes a while to set-up but once configured it runs without any errors.

This application was setup by colleagues who work at the company.

I’m only a technical consultant and don’t know this information, this system is good to use because it’s free.

It’s fantastic because its free to use and easy to set-up in house, but it’s quite sluggish on the administrator end, but considering its free you cannot complain.

Network inventory

Spiceworks has allowed a free option of scanning our networks to provide an inventory. Though it’s not the absolute best product for this, for something that is free it produces pretty positive results.

It would be great to see them improve on the ticketing aspect. It still lacks some basic features that other systems have such as limiting the view of queues to certain techs. It could also use a better end-user interface.

We've used it for over six months.

No issues encountered.

No issues encountered.

No issues encountered.

8/10

8/10

Set-up was very easy to complete.

In-house implementation.

We currently use OTRS as well for ticketing though we are considering other options.

We currently use OTRS as well for ticketing though we are considering other options.

This product is definitely a great start for a ticketing system at an organization, particular for small to medium size teams. I would not consider Spiceworks as enterprise level yet though as a ticketing solution

• Help desk/service desk (ticketing tool)
• Inventory
• Reports
• Analysis
• Dashboards
• Device/network overview

• The control over IT organisation, understanding of issues & problems
• Control over change
• Possibility to measure internal SLA's
• Possibility to protectively address issues, and get an understanding of reoccurring problems
• Measures the IT organization and business organization skills
• It's a good tool to build a good foundation for release management on
• It's a good tool to build a good foundation for service management on
• Alerts give us a direct overview of issues in our environment

The social and collaborative tools, such as integration to LYNC, Yammer, or equivalents.

I've been using it for two years, and the Spiceworks Network Monitor (7/10) for one year.

No issues encountered.

No issues encountered.

No issues encountered.

Over 10/10 as the user network is incredibly active.

I've never had to use it.

It costs nothing, but I see Spiceworks as a gateway tool. Learn the ropes of service & operation management in a free tool, then switch to a more advanced tool afterwards if necessary.

It's totally straightforward, and you can do it with your internal resources, without training or support.

It was all done in-house.

This is difficult too measure as it's a free tool.

It's free.

We also looked at ServiceNow.

Have a good understanding of what you need and for your IT strategy. Focus on service management, train in service management then implement this tool.

• Ticketing system
• Freeware
• Network scanning

We use it as a basic ticketing system, which has helped us organize issues and prioritize. Also, it has helped in assigning tickets and tracing accountability.

The ticketing system could be more robust, more like a service desk.

I've used it for two to three years.

No issues encountered.

No issues encountered. It runs in minimal resources.

There are slight issues, but it scales well for the most part.

I've not needed to contact customer service, but the community is amazing in assisting with issues and questions.

No previous solution was used.

The setup is simple and straightforward.

We did it in-house.

The ROI is high as we only divert one small VM server that needs little maintenance and is worry free.

Try the free version and do a test run.

We previously used Zendesk.

Try installing it in a small virtual environment or on a virtual box. It has a ton of useful features and keeps getting better.