Spiceworks Reviews

• Network discovery
• Ticketing system

Spiceworks provides a centralized system through which all IT requests are funnelled, with requests being auto-assigned a ticket number, thus streamlining organization and prioritization of requests. Users can track the status of their requests, leading to greater company-wide satisfaction with our IT team. Prior to roll out, IT received requests in person, via email, via phone, sticky note, etc. Now things are in one tidy place, and that has made everyone happy.

The only issue encountered was setting up the email server information. It took a little testing, but got it working in a couple of days.

We've used it for less than six months.

There was an issue with the email server set-up.

There was no issue with the stability.

There was no issue with the scalability.

I haven't contacted the customer service.

I haven't needed to use the tech support.

We did not previously use a ticketing or network monitoring system. I opted for Spiceworks since the non-pro version is free, I briefly used it at a past job, and the network discovery tool is provided.

Everything was pretty straightforward aside from getting the email server settings done, since we are Google apps-centric. There are several Gmail server options to try for incoming/outgoing ports/settings/etc. and it took testing many combinations of settings before finding the best suited.

I implemented it solely, in-house. I had little issue. Best advice I can give is- test, test, test!

Since the version I use is free, the ROI is excellent and I, as well as my company, are very satisfied with the results.

There are other free ticketing platforms available out there. Keep in mind, however, if the network discovery, inventory, of your endpoint and software is critical, then Spiceworks may be best suited for your needs.

I like how all the work notes are all trackable from the main page. It is very easy to manage what has been done on a specific ticket.

Because this is the proper channel for technical troubleshooting, we reduced the possibility of missed communication that is related to tickets.

The navigation is a little heavy and not as smooth as some ticket management software; this must be because it’s web based and has a lot. The GUI can be a little hard to find my way through. I have also used Service Now and it’s very orderly compared to Spiceworks in terms of ticket categorization and management.

The company I worked for have used it for a lot longer but I've only used it for about two to three months.

We didn't have any issues during deployment.

We haven't had any issues with the stability.

We had no issues with the scalability, but I haven't had a chance to use the software version.

I haven’t had a chance to use the customer service for Spiceworks.

I haven’t had a chance to use the technical support for Spiceworks.

I wasn't involved in the set-up.

I wasn't involved in the purchasing of the license.

I was not the one managing the system, I didn't have the chance to see the software version. If you want an all in one solution for your IT to support your company, Spiceworks has a nice built in integrated system. And since it’s web based, it will work on any platform, even mobile.

Automatic inventory of network connected assets and ability to add assets that are not connected to network - such as monitors and docking stations.

Spiceworks replaced our previous attempts to track inventory and Help Desk related issues via spreadsheets. It provides the ability to generate custom, very detailed and on-demand or scheduled asset inventory reports. Help Desk feature was helpful as well, and replaced many walk-ups and tracking of issues via email.

The main issue we had with the Spiceworks was always performance related. A dedicated server would sometimes become unresponsive, and would need to be restarted.

We've used this solution since Spiceworks version 2.0.

We had no issues with deployment.

The server would become sluggish as more assets were populated in the system.

Scalability was an issue. The server would become sluggish as more assets were populated in the system.

Customer support was great, I was always able to find solutions in the forums.

Spiceworks was very active on forums and was always aware of performance issues and included improvements with every version release.

Spiceworks was the best product per our testing, and was recommended by other IT professionals at the time. We evaluated many low cost or free solutions, and none came close to Spiceworks abilities and ease of use. Price was also a big factor during times when management was not looking to spend capital, but still demanded consistent process, asset tracking, and reporting improvements.

Initial set-up is the simplest I've ever seen in such a product. I was able to initiate a discovery network scan in less than a few minutes after initial installation.

In-house team. Just make sure you dedicate appropriately sized server to accommodate the size of your environment.

Other than dedicating an ageing server and some initial set-up and configuration time, ROI for a free product is great.

Be aware that Spiceworks free tier is an ad driven product, but you can remove ads for a reasonable monthly fee if needed.

The help desk feature is by far the most valuable. It is easy to use and offers lots of features for different types of organizations.

I have used this product at two different organizations. At Addison Community Schools I introduced Spiceworks as an easy to use Help Desk solution that came with no cost and minimal setup. It revolutionized the way support requests were handled. Before Spiceworks it was a strictly email or word of mouth support system. Not very efficient at all.

The area I have always struggled with is the network scanning and asset management parts of the program.

I've used it for eight years.

Deployment is simple. It requires installation and some key configs like SMTP/POP services for email interactions.

Stability has been a problem only a few times but barely a blip.

I went from an organization serving 100 employees to one serving over 500 employees and saw no issues.

Most of the tech support for Spiceworks is via their forums which are very active and very helpful.

The initial set-up really is very easy. Again, some SMTP/POP stuff is about as tough as it gets.

I implemented it in-house but there are vendors that will do implementation if you want to pay for it. I think that the typical Spiceworks user is going to end up implementing on their own. My advice is to test it. Everything is free so no harm in downloading and installing on a virtual server.

ROI is hard to determine because the product is free but what I can say is that the value is huge.

I have evaluated several help desk products and it comes down to overall value. I never made the change because the products I looked at didn't offer enough value to justify their cost.

Spiceworks gives you a very good but basic help desk platform that is easy to implement and use. The development is regular and updates happen often. They are constantly adding features and making the product better.

From what I know, the software has a very vast range of functionalities but what we mainly used it for was for incident/ticket management and network hardware & software inventory (workstations, laptops, licenses, IPs, etc.).

Before implementing Spiceworks we had to manage all our incidents through email. This was pretty tiresome and time consuming and so, as time passed and the company grew larger, we realized that we were working in an inefficient manner and that incident management itself was something that was draining precious time. After the software got deployed it all became much faster, easier and more organized. By collecting and classifying emails, it helped us greatly in areas such as: ticket assignment, team & individual workload measurements, incident takeover, information transparency and follow up with the users (clients), etc.

Personally, I haven't used it in over an year, I haven't got to see the latest updates or major releases but if there's something I'd improve about version 5.x is its scalability.

I've used this software for about a year and a half during some of the time I've spent as a HelpDesk Specialist.

Only issue was with scalability. After some time, as the back-end DB grew bigger, the solution started to perform slower. In the end we even had to reset the DB and archive the old one so it could run smoothly again.

I don't really have that much experience on that side with the product, but from what I remember you could usually find a lot of useful tips, tricks and even solutions to issues on public forums and even in the software's documentation.

Before and even after implementing Spiceworks we've been working with HP Service Manager. Although a classic in incident management software, it was sort of avoided by users (clients) because they considered it to be way harder and slower to use than emails. Once we implemented Spiceworks to collect user incident mails, HP Service Manager started to be avoided even more from our internal clients.

I wasn't involved.

Implementation was done in-house by my team's technical coordinator.

If you've got a small to medium sized company (<500 employees and <500 network objects) than this software can really cut time for some of your Help Desk and even Sys Admin operations and optimize Incident Management in your team.

Spiceworks managed all tasks of the company on a daily routine.

• Helping track, priorities, knowledge base and manage the incoming tickets from customers and inside projects.
• Giving the employees one place to observe the correct state of the company productivity.

Spiceworks also has a smartphone app that helps you keep in touch from anywhere.

Most problems are the system bugs and slowness, also because the product has a web interface that makes a lot of problems like refreshing and information loss. I think that Spiceworks need to make a program for PCs and keep the web interface.

I used the Help Desk version on a local server for three months.

I encountered with stability problems, but I suspect that it was a local server issue.

Spiceworks is a free solution and I have never contacted theircustomer service.

I didn’t install spiceworks so I do not know.

I have used Commit CRM for 3 years, that solution isn't free and has a nice customer service, a PC program and a web interface. As I wrote earlier that solution costs and my employer didn't want to pay.

I didn’t install Spiceworks so I do not know.

Spiceworks help desk solution is free.

I would advise you to install the program on the company cloud server and keep a daily backup.

The inventory of hardware and software.

Also, the community, as there are lots of IT pros who are always ready to help.

During our IT audit, the auditor usually asks if we have logs, and unlike before, where we were a having a hard time digging up the log, Spiceworks has helped us a lot. It helps us to monitor our network activity real time, and it shows the actual map. Personally, I have met a lot of IT pros who I can ask for help and advice anytime.

The devices keep showing offline in the dashboard, but when we check it, it's already online. This is a problem they need to fix.

I started to use Spiceworks 2012 (v5.3) in my previous job. I also work as a freelancer IT Admin, and I installed the Spiceworks to my clients network.

When I first deployed the software, the issues I encountered during scans were that the offline network devices kept showing up even though I had already turned them on.

Since the software has its own community, the technical support is free. There are also lots of awesome Spiceheads who are always ready to help.

In my experience, the initial setup is complex, since I had never had any experience in working with any project. I was having a hard time in getting the information of devices on the network, but thanks to Spiceworks they have the knowledge base to follow on how to do it, as well as the very helpful Spiceheads.

I implemented it in-house.

It is free as far I know, both the application and technical support.

I had tried The Dude network monitor, but we choose this software because of the feature that is useful for our ISO IT audit.

1. Consider the needs of your organization - if you are looking for a product to implement in your company, you really need to consider if the product is what you really need, or if it is really satisfying your requirements
2. Consider the cost - it’s important to consider if how much you are willing to spend for the product
3. Consider the technical support – the best technical support is free and with experienced people, With this software, most of the users in the community are using it in their own organization.

The ticketing system.

Keeps our tickets and workflow in order.

Can’t think of any off the top of my head. Product works well as is.

I've used it for five years.

No issues yet.

No issues yet.

No issues yet.

I haven’t needed any customer service.

This was the first product we used.

I wasn't involved in the setup.

It was implemented in house.

I can tell you it works well and its stable. No issues to report.