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Spiceworks Primary Use Case

JV
IT Director at Dondlinger Construction

We use Spiceworks for IT ticketing. The main users are me and my staff, which includes two other people. We serve about 60 or 70 other people who submit tickets via email. They don't use Spiceworks to monitor how many tickets they have open. For the most part, they don't go to that page. They just send in their tickets and wait for us to respond. Since we're a smaller company, then the response time typically isn't too long.

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KC
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees

We're using Spiceworks mainly for infrastructure monitoring.

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Buyer's Guide
IT Infrastructure Monitoring
August 2022
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