We used the solution to communicate within the team and with other people outside the company. We only used the solution for chatting.
SysAdmin at a manufacturing company with 501-1,000 employees
Used to communicate within the team and with other people outside the company
Pros and Cons
- "The solution's most valuable feature is the search functionality, which I can use to search for full text."
- "The solution’s initial setup is not very easy."
What is our primary use case?
What is most valuable?
The solution's most valuable feature is the search functionality, which I can use to search for full text.
What needs improvement?
The solution’s initial setup is not very easy.
For how long have I used the solution?
I have been using Slack for two years.
Buyer's Guide
Slack Business - Enterprise
July 2025

Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution has a very high stability.
I rate the solution’s stability ten out of ten.
What do I think about the scalability of the solution?
Around 40 people used the solution in my organization.
I rate the solution’s scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I have previously used Microsoft Teams.
How was the initial setup?
You need an administrator and must create a team to implement the solution, which is far too much to do.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a three out of ten.
What was our ROI?
The solution has increased our productivity.
What other advice do I have?
I used the latest version of Slack. It was easy to transfer files over Slack. We used it to send gifts or messages related to the job.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Full-Stack Python Developer at Optisol
Great for thread based communication, but sometimes logging in can be difficult
Pros and Cons
- "We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in."
- "Sometimes there are login issues."
What is our primary use case?
We use it with our clients for sharing files and for communication.
How has it helped my organization?
What is most valuable?
We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in.
We also send/download multiple files at a time.
It's also helpful that we can do group and individual calls on Slack.
There is a great search functionality.
What needs improvement?
Sometimes there are login issues.
For how long have I used the solution?
I have experience using Slack.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
Slack is east to scale.
What's my experience with pricing, setup cost, and licensing?
It is an affordable solution.
What other advice do I have?
Overall, I rate the solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Slack Business - Enterprise
July 2025

Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
Marketing specialist at a tech vendor with 51-200 employees
Helps to communicate with cross-functional teams internally
Pros and Cons
- "I like the tool's ability to send voice mail. We can also search for conversations easily in Slack."
- "The tool should be able to fetch a conversation when we search for it even if it is in the thread."
What is our primary use case?
We use Slack for internal communication between cross-functional teams.
What is most valuable?
I like the tool's ability to send voice mail. We can also search for conversations easily in Slack.
What needs improvement?
The tool should be able to fetch a conversation when we search for it even if it is in the thread.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate Slack's stability a seven out of ten. It is difficult to open the tool at times and it restarts again for some reason.
What do I think about the scalability of the solution?
I would rate the tool's scalability a seven out of ten.
How was the initial setup?
Slack is easy to set up.
What other advice do I have?
I use Slack's desktop application. I would rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder, CEO at a tech services company with 11-50 employees
Organized communication with categorized channels and content sharing
Pros and Cons
- "Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
- "Slack's Canvas feature could be improved in terms of its user experience."
What is our primary use case?
We mainly use Slack as a communication channel. Additionally, we use it for remote working and voice meetings through Slack Connect.
How has it helped my organization?
Using Slack has significantly improved our internal communications, helping avoid personal and work communications being mixed. With Slack, we have categorized channels that help in maintaining clarity in communication.
What is most valuable?
Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized.
We also use Slack's features for brief ideation, sharing content onto Notion for comprehensive documentation. We are really satisfied with Slack, having used it since my first company for about five years.
What needs improvement?
Slack's Canvas feature could be improved in terms of its user experience. While they are trying to integrate something like Notion, it doesn't work well, which is why we still use Notion for official documentation.
For how long have I used the solution?
I have been using Slack for about five years.
What do I think about the stability of the solution?
Slack has been very reliable, with server issues occurring only once or twice a year.
How are customer service and support?
We have never contacted Slack support since we haven't had any issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Slack professionally, we used platforms like KakaoTalk, which mixed work and personal communications and lacked a clear system for organizing conversations.
How was the initial setup?
The setup was straightforward as we simply use Slack as a communication channel.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. While cheaper would be better, we are generally satisfied with the current pricing model.
Which other solutions did I evaluate?
Discord is more customizable than Slack but is also more complicated and suited more for casual or club environments rather than professional company use.
What other advice do I have?
If your organization needs a fixed number of participants and an organized communication structure, Slack should be adopted instead of a messaging app. People who have used competitors like Microsoft Teams often prefer Slack.
I rate Slack ten out of ten, as I've never considered replacing it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 21, 2024
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