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reviewer1318287 - PeerSpot reviewer
IT Test Manager at a transportation company with 10,001+ employees
Real User
Apr 9, 2020
Easy to use with an intuitive interface and the screen sharing works well
Pros and Cons
  • "The most valuable feature is the screen sharing, which works well."
  • "I would like the text in chat to be more customizable."

What is our primary use case?

We are using Slack for web conferencing. It is primarily for external communication with one of our suppliers.

What is most valuable?

The most valuable feature is the screen sharing, which works well.

This solution is freely available to almost everyone.

The tracking, integration tool, and voice calls are all good.

The user interface is intuitive for me.

What needs improvement?

There should be better integration between Slack and Office 365.

It should be easier to work collaboratively on files.

I would like the text in chat to be more customizable.

For how long have I used the solution?

I have been using Slack for a couple of months.

Buyer's Guide
Slack Business - Enterprise
December 2025
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have not experienced any problems with stability. We use it maybe once a week to contact one of our suppliers.

What do I think about the scalability of the solution?

As a user, I have not had problems with scalability. I am part of a small group that makes use of slack but that doesn't mean that it isn't widely used in the company.

How are customer service and support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

We are using multiple web conferencing tools including Mircosoft Teams, Skype, and Slack.

I would say that the user interface in Slack is more intuitive than in Teams. One advantage to teams is that it is fully integrated into Office 365. I would say that collaborative working on files is better in teams. In our situation, the focus of Teams is internal, rather than with external partners.

What other advice do I have?

Overall, this is a good product and I can recommend it. It's easy to use and so far, it has been reliable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1023507 - PeerSpot reviewer
Software engineering manager at a university with 1,001-5,000 employees
Real User
Jul 18, 2023
Helps with basic communication but needs to improve stability
Pros and Cons
  • "Slack helps me to read bulk messages."
  • "The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks."

What is our primary use case?

We use the solution for basic communication such as chatting. 

What is most valuable?

Slack helps me to read bulk messages. 

What needs improvement?

The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks. 

For how long have I used the solution?

I have been working with the product for five to six years. 

What do I think about the scalability of the solution?

I would rate the product's scalability an eight out of ten. My company has 5000 users on Slack. 

How are customer service and support?

I haven't encountered any outages and hence never contacted the support. 

How was the initial setup?

Slack's setup is simple. 

What other advice do I have?

I would rate Slack a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Slack Business - Enterprise
December 2025
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
reviewer2230392 - PeerSpot reviewer
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Jul 17, 2023
A collaboration tool where you can share files and to do a one-on-one or a group conversation
Pros and Cons
  • "Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
  • "When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."

What is most valuable?

Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat. You can use the solution to share files and to do a one-on-one or a group conversation. It's a multilateral functional collaboration platform.

What needs improvement?

Slack is difficult to scale. When scaled on a large scale, the solution's cost becomes a matter of concern for organizations. It is a large project to migrate from Slack to Microsoft Teams or any other platform.

What do I think about the stability of the solution?

Slack is a pretty stable solution. I rate Slack an eight or nine out of ten for stability.

What do I think about the scalability of the solution?

Slack is a scalable solution, but not every organization can afford to maintain it. I rate Slack an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is complex.

What other advice do I have?

It's up to the organization whether it wants to use Slack or not. Some people like the solution, while others don't.

Overall, I rate Slack eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at a tech services company with 11-50 employees
Real User
Jul 17, 2023
Helps to create groups, share documents, and communicate
Pros and Cons
  • "The solution makes it easy to create groups, share documents, and communicate."
  • "Slack feels clustered and hence it should improve its design and UI."

What is most valuable?

The solution makes it easy to create groups, share documents, and communicate. 

What needs improvement?

Slack feels clustered and hence it should improve its design and UI. 

For how long have I used the solution?

I have been working with the solution for six months. 

What do I think about the stability of the solution?

Slack is stable. 

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten. My company has 30 users for Slack and we plan to increase the usage in the future. 

How was the initial setup?

Slack's setup is easy and takes only a few minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

I would rate the tool's pricing a four out of ten. 

What other advice do I have?

I would rate Slack an eight out of ten. I recommend the solution since it covers all the basic needs. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gerald Chioke - PeerSpot reviewer
Quality Assurance Analyst at a tech vendor with 11-50 employees
Real User
Jul 14, 2023
A good solution for communication and file sharing, but it should add a feature to schedule meetings
Pros and Cons
  • "The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
  • "Slack should add a feature to schedule meetings."

What is our primary use case?

We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.

How has it helped my organization?

Slack has made communication much easier in our company. I can text someone in the company or send a message. I can also have an audio call with a couple of team members on the go without needing to start setting up calls on Zoom or Google Meet, or Microsoft Teams. I can have that voice or video call right away on Slack.

What is most valuable?

The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack. You can call someone on the go with the huddle feature and save the time of having to set up Zoom calls or Google Meet.

What needs improvement?

Slack should add a feature to schedule meetings. Users should get notifications or prompts regarding the meeting time so they can attend that meeting.

Sometimes, when Slack is down, there is a delay in messages being delivered. Such delays also need to be improved in Slack.

For how long have I used the solution?

I have been using Slack for the past five years.

What do I think about the stability of the solution?

I rate Slack a six out of ten for stability.

What do I think about the scalability of the solution?

I rate Slack a seven out of ten for scalability.

How was the initial setup?

Slack’s initial setup was not difficult.

What other advice do I have?

I use the latest version of Slack. Slack is deployed on-cloud in our organization.

I highly recommend Slack for teams that want to communicate and collaborate. Slack can integrate with other apps like Google Calendar and Loom for voice and video recording. I recommend Slack for teams that want to scale and collaborate.

Overall, I rate Slack a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2220822 - PeerSpot reviewer
PhD Researcher and Data Scientist at a healthcare company with 1,001-5,000 employees
Real User
Jul 13, 2023
Helps to communicate with teams and share links
Pros and Cons
  • "I like Slack's notifications. It is more user-friendly and pleasing than Teams."
  • "The tool is a bit slow."

What is our primary use case?

We use the tool to communicate with the design team, and exchange links, and code needs. I use it for collaborating with outside spaces. 

What is most valuable?

I like Slack's notifications. It is more user-friendly and pleasing than Teams. 

What needs improvement?

The tool is a bit slow. 

For how long have I used the solution?

I have been using the product for six years. 

What do I think about the stability of the solution?

The product is a bit slow but stable. 

What do I think about the scalability of the solution?

Slack is scalable. 

Which solution did I use previously and why did I switch?

Teams is a Microsoft product and not free. You have to buy a 365 account and everyone cannot do that. Slack has a facility to avail free accounts. 

How was the initial setup?

Slack's setup is easy. The product does not require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

There are no licensing costs associated with the solution. 

What other advice do I have?

I would rate Slack a five out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2085696 - PeerSpot reviewer
Software Engineer at a computer software company with 1-10 employees
Real User
Jul 12, 2023
A scalable and easy-to-deploy solution that enables seamless communication within the organization
Pros and Cons
  • "The product makes communication seamless."
  • "The UI could be a little bit better."

How has it helped my organization?

The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.

What is most valuable?

Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.

What needs improvement?

The UI could be a little bit better.

For how long have I used the solution?

I have been using the solution consistently for the last year.

What do I think about the stability of the solution?

The tool is stable. Many employees in the organization are happy to use the product.

What do I think about the scalability of the solution?

The solution is scalable. As more and more people join the organization, they are able to use the tool.

How was the initial setup?

The initial setup was easy. The solution is deployed on the cloud.

What other advice do I have?

I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2225250 - PeerSpot reviewer
Senior BA at a financial services firm with 11-50 employees
Real User
Jul 4, 2023
Easy-to-use and intuitive collaboration tool
Pros and Cons
  • "The solution is scalable."
  • "Its capabilities to provide security features could be better for corporations."

What is our primary use case?

We use the solution for communication within our internal teams and with external organizations.

What is most valuable?

The solution is intuitive, easy to use, and has many essential features. Also, the notifications features for its mobile version work the best. In addition, we can set it up as per our preferences, which is helpful and advanced.

What needs improvement?

The solution's capabilities to provide security features for corporations could be better. Along with it, the mobile version's calls and sharing video features could be faster.

For how long have I used the solution?

We have been using the solution for more than four years.

What do I think about the stability of the solution?

The solution's stability for the mobile version could be better as it freezes sometimes. At the same time, it works fine for the desktop version.

What do I think about the scalability of the solution?

The solution is scalable. We have 150 users in our organization.

What other advice do I have?

It is a good collaboration tool. It makes communication within our organization easier. Our Administrators can also lock down the channels for exchanging messages and use them as an announcement tool.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: December 2025
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Buyer's Guide
Download our free Slack Business - Enterprise Report and get advice and tips from experienced pros sharing their opinions.