SAP Support Manager at a tech services company with 51-200 employees
Real User
A well-integrated solution that is suitable for many different industries
Pros and Cons
  • "This solution has one of the most modern databases and it is very stable."
  • "This solution is very resource-intensive, including high memory and CPU utilization."

What is our primary use case?

We are a technical services company and this is one of the solutions that we provide to our customers. We work with all of the SAP solutions.

This solution is suitable for many businesses and industries. For example, I have seen a complete solution for the construction industry.

This is a cloud solution.

What is most valuable?

This is a perfectly integrated solution.

What needs improvement?

This solution is very resource-intensive, including high memory and CPU utilization.

This product needs to be made more available for the normal user, like those by Microsoft or Oracle. For example, it should be free for individuals, and usable on a laptop.

For how long have I used the solution?

I have been working with this solution for more than a year.
Buyer's Guide
SAP S4HANA on AWS
April 2024
Learn what your peers think about SAP S4HANA on AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.

What do I think about the stability of the solution?

This solution has one of the most modern databases and it is very stable. I have not faced any issues with it.

What do I think about the scalability of the solution?

This solution is scalable if you are talking about the functional or technical side.

I have a customer with nine hundred branches and has not faced any issues.

How are customer service and support?

We handle the support of this solution for our customers. We implement all of the methodologies and all of the support tools.

Which solution did I use previously and why did I switch?

I am a database expert and I have worked with Oracle products for fifteen years.

How was the initial setup?

The business teams and technical teams have not complained about the initial setup, so I think that it is ok.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are on an annual basis.

What other advice do I have?

This solution is fantastic, and I fully recommend it as I recommend all SAP solutions. All of their products are good for SMEs or for large enterprises.

From the functional side, there is very little room for improvement in this solution. There are always enhancements that can be made, of course.

It is not easy to find people with knowledge of the HANA database. People skilled in HANA are rare and expensive, unlike Oracle, where you can find thousands of CVs for database administrators.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1224948 - PeerSpot reviewer
Director IT Infrastructure at a tech services company with 51-200 employees
Real User
In-memory is very fast and the interface is a highlight
Pros and Cons
  • "The Fiori interface is the most valuable feature. It's one of the highlights that they offer. The in-memory of S4 is very fast."
  • "Not just S4 but for SAP in general, the price is a little high because they have implemented a new licensing scheme on a number of connections. The price being too expensive is some of the feedback we get from our customers."

What is our primary use case?

The use cases for this solution will depend on our customer's industry. It can be manufacturing, retail, HR, etc..

What is most valuable?

The Fiori interface is the most valuable feature. It's one of the highlights that they offer. The in-memory of S4 is very fast. 

What needs improvement?

Not just S4 but for SAP in general, the price is a little high because they have implemented a new licensing scheme on a number of connections. The price being too expensive is some of the feedback we get from our customers. 

In the next release, I would like to see more support for more cloud providers. Because right now it's only AWS and Azure that it certifies. 

For how long have I used the solution?

I have been using it for the last four years. 

What do I think about the scalability of the solution?

We have five to fifteen users consisting of our application team, infrastructure team, and some of our clients. 

For the maintenance of this solution you would need first, second, and third-level, so around five people in total. 

How are customer service and technical support?

Their support is very good. They respond quickly. 

How was the initial setup?

The initial setup is straightforward because they have templates that you can use to build on it. In terms of how long it takes to deploy, if it's basic it can be done within a day. 

There are a lot of factors, if there are migrations it usually takes around three months plus.

What other advice do I have?

Planning is very important before undergoing an S4 implementation and upgrade. The functional components need to be planned and tested thoroughly. Otherwise, the lines will not be met. Try to do a Greenfield implementation because it will be much simpler.

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SAP S4HANA on AWS
April 2024
Learn what your peers think about SAP S4HANA on AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.
Lead for AIX at a tech services company with 1-10 employees
Real User
Enables us to virtualize our AX environment and has a user-friendly interface
Pros and Cons
  • "I like that they are very familiar with our VM which makes it easy to use."
  • "I would like for them to have more integration with virtualization platforms."

What is our primary use case?

We implement it for our clients. Our primary use case is to virtualize our AX environment.

What is most valuable?

I like that they are very familiar with our VM which makes it easy to use.

Its best features are its interface. It has a user-friendly interface.

What needs improvement?

I would like for them to have more integration with virtualization platforms.

For how long have I used the solution?

I have been using SAP S/4HANA for the last ten years. 

What do I think about the stability of the solution?

It's one of the most stable virtualization softwares I have used.

What do I think about the scalability of the solution?

Scalability lacks on clustering capabilities. 

Our clients are mostly enterprise size. 

How are customer service and technical support?

We contact technical support if we have issues but most of the time we can resolve an issue by ourselves. They're good but there's always room for improvement. 

How was the initial setup?

The initial setup is straightforward. It can take one or two days depending on the setup. 

It usually only requires one person for the setup but on occasion, it can require two.

What other advice do I have?

There should be the ability to deploy with clustering of different servers. They should add different types of advisory management.

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SAP S4HANA on AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free SAP S4HANA on AWS Report and get advice and tips from experienced pros sharing their opinions.