The most valuable features are the flexibility and the integration with other solutions in data quality.
Manager of Government and Data Quality at a financial services firm with 1,001-5,000 employees
Flexible solution with good integration
Pros and Cons
- "The most valuable features are the flexibility and the integration with other solutions in data quality."
- "HANA could be improved by adding analytics and development models in the institution."
What is most valuable?
What needs improvement?
HANA could be improved by adding analytics and development models in the institution.
For how long have I used the solution?
I've been using this solution for two or three months.
How are customer service and support?
The support is good and is available 24/7.
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SAP HANA
March 2025

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What other advice do I have?
I'd rate SAP HANA as nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

SAP Basis Consultant at a energy/utilities company with 1,001-5,000 employees
Reliable, fast, stable, scalable, and innovative
Pros and Cons
- "It is very stable and very innovative. You can integrate many applications with it."
- "The worst thing about SAP HANA is the price; it's very expensive. The licensing cost, implementation cost, hosting cost, and appliance cost are all high."
What is our primary use case?
The internet of things, big data, and utilization of block chain will be possible with HANA.
What is most valuable?
It's a reliable and fast solution.
It is very stable and very innovative. You can integrate many applications with it.
What needs improvement?
The worst thing about SAP HANA is the price; it's very expensive. The licensing cost, implementation cost, hosting cost, and appliance cost are all high.
For how long have I used the solution?
We've been using it for three years now.
It's a cloud-based solution.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It's very scalable.
How are customer service and technical support?
The technical support has been fine.
Which solution did I use previously and why did I switch?
We were running SAP on Oracle, and then we switched to HANA.
How was the initial setup?
If it's a new installation, it is straightforward. However, if it's a migration from one system to a new system, it's not as straightforward as you might think it would be.
What about the implementation team?
We utilized around 30 technical and functional staff because we were leaving our legacy system behind and migrating to a new one.
What's my experience with pricing, setup cost, and licensing?
We pay for a maintenance license, and the licensing cost is high. In general, it is a very expensive solution.
What other advice do I have?
This product covers almost everything, and it's scalable and very innovative. On a scale from one to ten, I would rate SAP HANA at nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP HANA
March 2025

Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
Easy to manage, includes reporting and analytics, but priced high
Pros and Cons
- "The solution is easy to manage enterprise resources and the reporting and analytics are including. It is good for company growth and all module are managed well."
What is our primary use case?
We are using this solution for enterprise resource planning.
What is most valuable?
The solution is easy to manage enterprise resources and the reporting and analytics are including. It is good for company growth and all module are managed well.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable. I have not had any bugs or issues.
What do I think about the scalability of the solution?
We have over 50 people using the solution in my organization.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We used an integrator for the implementation of the solution and we were satisfied.
What's my experience with pricing, setup cost, and licensing?
The price is high and could be a bit cheaper.
What other advice do I have?
I rate SAP HANA a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a logistics company with 11-50 employees
Good reporting and analytics, but the performance and integration should be improved
Pros and Cons
- "Using this solution has given us better details for reporting and analytics."
- "The performance and integration with other products are areas in need of improvement."
What is our primary use case?
We are using this product for IAM.
How has it helped my organization?
Using this solution has given us better details for reporting and analytics.
What is most valuable?
The most valuable feature is optimization.
What needs improvement?
The performance and integration with other products are areas in need of improvement.
For how long have I used the solution?
I have been working with SAP HANA for between three and four years.
What do I think about the stability of the solution?
The stability is okay.
What do I think about the scalability of the solution?
It scales well and we have had no trouble with it.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The deployment was straightforward.
What about the implementation team?
We had assistance from an SAP partner for deployment.
What's my experience with pricing, setup cost, and licensing?
The price of this product is good.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Datawarehouse Lead | Data Engineer at a manufacturing company with 1,001-5,000 employees
Operates well, good functionality and usability
Pros and Cons
- "The solution operates well."
- "I would have rated the solution higher if this version was not missing some key features the newer version has."
What is most valuable?
The solution operates well. I had no problems with the functionality.
What needs improvement?
The current version we are using is lacking some unique features, we are upgrading to the newer version of this solution that has these features, S4 HANA.
What other advice do I have?
I would have rated the solution higher if this version was not missing some key features the newer version has. We are going to continue to use the solution.
I rate SAP HANA an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Has good stability and an easy setup
Pros and Cons
- "The initial setup is straightforward. It usually takes around eight months but it depends on a customer's requirements. We can spend a month or two customizing."
- "SAP HANA is not strong like Oracle when it comes to finance. They are only strong with the logistic business project."
What needs improvement?
Compared to Oracle, the licensing could be better.
SAP HANA is not strong like Oracle when it comes to finance. They are only strong with the logistic business project.
For how long have I used the solution?
I have around 12 years of experience implementing SAP HANA.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It depends on the enterprise, but the average enterprise has 20 employees. They buy two accounts to use the SAP S4HANA. It means that on average the enterprise will buy 20% to buy the license.
How are customer service and technical support?
So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they will write to SAP and support will help fix the problem.
How was the initial setup?
The initial setup is straightforward. It usually takes around eight months but it depends on a customer's requirements. We can spend a month or two customizing.
What's my experience with pricing, setup cost, and licensing?
The SAP license fee is more expensive than other solutions like Oracle or Microsoft Dynamics.
What other advice do I have?
I would rate SAP HANA a nine out of ten. Not a ten because of the price.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
CEO at a financial services firm with 1,001-5,000 employees
A scalable and stable solution with valuable features
Pros and Cons
- "All features are valuable."
- "They can improve their technology for the CRM subsystem. There are other products that are better and more effective for the CRM subsystem. Its price could be better. It is expensive."
What is our primary use case?
We have a lot of clients from different industries, such as factories and hospitals. We have deployed it on the cloud as well as on-premises for various clients.
What is most valuable?
All features are valuable.
What needs improvement?
They can improve their technology for the CRM subsystem. There are other products that are better and more effective for the CRM subsystem.
Its price could be better. It is expensive.
For how long have I used the solution?
I have been using SAP HANA for several years. I have been using it since they launched the HANA database.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have installed SAP HANA for around 15,000 users.
How are customer service and technical support?
I would say they are average. Sometimes, they are not able to answer our questions, or their answers come very late after we have already resolved the issue. They should be more familiar with the product.
Which solution did I use previously and why did I switch?
We used our own product, which we developed on our own. After engaging SAP, we substituted our own product with SAP HANA.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this solution. We plan to continue using this solution for our clients.
I would rate SAP HANA an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Head IT at a healthcare company with 51-200 employees
Very easy to scale, very reliable, and doesn't require a lot of dependancy once configured
Pros and Cons
- "The solution is extremely stable. That's the most important aspect of the solution, for our organization. There is no downtime, and the performance is very good."
- "I'd just like to see some more improvements done on the training, both on the functional training and technical training sides as a part of the complete solution."
What is our primary use case?
We primarily use the solution as a kind-of database for our workloads.
What is most valuable?
The solution is extremely stable. That's the most important aspect of the solution, for our organization. There is no downtime, and the performance is very good.
You can upgrade and upscale without any downtime as well. It's excellent.
The HANA appliance is certified and can be seamlessly implemented based on the HANA platform dependency. Everything works. On a daily basis, it runs extremely well.
The pricing is pretty good.
What needs improvement?
I don't think that there is a feature that is lacking. It's quite good as a solution and we're pretty happy with most aspects of the product.
I'd just like to see some more improvements done on the training, both on the functional training and technical training sides as a part of the complete solution.
Currently, training is assumed to be a separate part of the solution. You have to purchase it separately. This should be a part of the solution's mandatory requirements. Most of the time, people fail to purchase training, and they fall back on it afterward, during implementation, as they realize how crucial it is.
For how long have I used the solution?
I've been using the solution for three years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is very, very stable. It's reliable and its performance is excellent. There aren't bugs or glitches. It doesn't crash or freeze. It runs all the time without issues.
What do I think about the scalability of the solution?
You can easily scale this solution. In fact, you can scale it and upgrade it without ever experiencing any downtime. It's excellent in that sense. If an organization needs to expand it, they can do so with no issues whatsoever.
How are customer service and technical support?
We have a dedicated support person from Cisco that assists us if we need any help. We also have a service level agreement. We're quite satisfied with the level of service. They are professional, knowledgeable, and responsive.
How was the initial setup?
We had specialists that handled the implementation. We didn't handle it ourselves. It would be difficult to comment on the level of difficulty since we didn't manage the setup in-house.
What about the implementation team?
We had specialists from OEM that took care of everything for us. We also had consultants from Cisco. They gave us initial assemblers until everything was scaled properly.
What's my experience with pricing, setup cost, and licensing?
We're pretty happy with the pricing. It's not overly expensive.
What other advice do I have?
We're just a customer. We don't have a business relationship with SAP HANA.
I'd rate the solution around nine out of ten. It's practically perfect.
It's a great solution and I would recommend it.
There's some configuration that needs to happen at the outset, however, after that, there isn't much dependency on the technical side, which makes it very user-friendly for companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: March 2025
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