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Development & ERP Technologies Department Manager at a aerospace/defense firm with 10,001+ employees
Real User
Jun 2, 2021
Very fast, good memory, and very good scalability
Pros and Cons
  • "The memory is the solution's most valuable feature. It's the main feature of HANA. Others are still the regular IT databases that are on storage and are therefore much slower than HANA. The solution is quite fast."
  • "Unlike other databases, it lacks management features that legacy databases like Oracle or SQL servers have. They need to make the solution easier to manage and offer tools that make management more effective. A lot of things you have on traditional databases you have to develop into HANA."

What is our primary use case?

We are primarily using the solution for the BW system of SAP. We also use the legacy reporting, which is very good.

The solution is quite fast.

How has it helped my organization?

We hoped to move all our BI systems to work with HANA, unfortunately, there are a lot of performance issues, even after remodeling the BW models.

What is most valuable?

The memory is the solution's most valuable feature. It's the main feature of HANA. Others are still the regular IT databases that are on storage and are therefore much slower than HANA. The solution is quite fast.

What needs improvement?

Unlike other databases, it lacks management features that legacy databases like Oracle or SQL servers have. They need to make the solution easier to manage and offer tools that make management more effective. A lot of things you have on traditional databases you have to develop into HANA.

Buyer's Guide
SAP HANA
December 2025
Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution for about 3 years

What do I think about the stability of the solution?

The solution is less stable than traditional databases. We have encountered several cases when the database just flows. For some reason, that database took a lot of memory, and when we opened a case with SAP, we had to send a lot of logs, which did nothing because at the end, they couldn't find the root cause for this issue. This happened in several cases. We had production down and that's not acceptable for our business.

What do I think about the scalability of the solution?

The solution is very scalable. We have about 10,000 users.

Each of those is not connecting to the database per se, but we are using HANA to take all the data and a lot of users. Several other software applications are also connecting to it.

How are customer service and support?

Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out and lots of versions. For me, this indicates that the product is not quite ready or stable enough.

We've contacted technical support in the past and did not get good results. Eventually, we just created some parameters that we have configured into the system. We solved the problem by ourselves by creating a workaround that avoided the problem. SAP never gave us a straight answer about what we should do in our case.

How was the initial setup?

The initial setup was quite complicated. We had to do a migration, so it wasn't a fresh installation. We had Oracle as our legacy system and had to move everything over to HANA. We had to do half a year of testing and had to do several cycles of tests and migrations before deploying. Once that was done, we deployed over a weekend.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We use the on-premises deployment model.

I'd advise others to wait until the software will be much more stable before implementing it.

I'd rate it eight out of ten. If it was more stable and more manageable, I'd rate it higher. If people could have the ability to do things on their own within the solution, to read the software logs on their own, and get the root cause of any problem, and not just send it to the support, it would be much better.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager , SAP HANA Administrator at a pharma/biotech company with 201-500 employees
Real User
May 29, 2021
Easy to manage, includes reporting and analytics, but priced high
Pros and Cons
  • "The solution is easy to manage enterprise resources and the reporting and analytics are including. It is good for company growth and all module are managed well."

    What is our primary use case?

    We are using this solution for enterprise resource planning.

    What is most valuable?

    The solution is easy to manage enterprise resources and the reporting and analytics are including. It is good for company growth and all module are managed well.

    For how long have I used the solution?

    I have been using this solution for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable. I have not had any bugs or issues.

    What do I think about the scalability of the solution?

    We have over 50 people using the solution in my organization.

    How are customer service and technical support?

    The technical support is good.

    How was the initial setup?

    The initial setup is straightforward.

    What about the implementation team?

    We used an integrator for the implementation of the solution and we were satisfied.

    What's my experience with pricing, setup cost, and licensing?

    The price is high and could be a bit cheaper.

    What other advice do I have?

    I rate SAP HANA a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    SAP HANA
    December 2025
    Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
    879,371 professionals have used our research since 2012.
    reviewer1494228 - PeerSpot reviewer
    Project Manager at a logistics company with 11-50 employees
    Real User
    Apr 12, 2021
    Good reporting and analytics, but the performance and integration should be improved
    Pros and Cons
    • "Using this solution has given us better details for reporting and analytics."
    • "The performance and integration with other products are areas in need of improvement."

    What is our primary use case?

    We are using this product for IAM.

    How has it helped my organization?

    Using this solution has given us better details for reporting and analytics.

    What is most valuable?

    The most valuable feature is optimization.

    What needs improvement?

    The performance and integration with other products are areas in need of improvement.

    For how long have I used the solution?

    I have been working with SAP HANA for between three and four years.

    What do I think about the stability of the solution?

    The stability is okay.

    What do I think about the scalability of the solution?

    It scales well and we have had no trouble with it.

    How are customer service and technical support?

    The technical support is good.

    How was the initial setup?

    The deployment was straightforward.

    What about the implementation team?

    We had assistance from an SAP partner for deployment.

    What's my experience with pricing, setup cost, and licensing?

    The price of this product is good.

    What other advice do I have?

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    reviewer1489158 - PeerSpot reviewer
    Datawarehouse Lead | Data Engineer at a manufacturing company with 1,001-5,000 employees
    Real User
    Mar 1, 2021
    Operates well, good functionality and usability
    Pros and Cons
    • "The solution operates well."
    • "I would have rated the solution higher if this version was not missing some key features the newer version has."

    What is most valuable?

    The solution operates well. I had no problems with the functionality.

    What needs improvement?

    The current version we are using is lacking some unique features, we are upgrading to the newer version of this solution that has these features, S4 HANA.

    What other advice do I have?

    I would have rated the solution higher if this version was not missing some key features the newer version has. We are going to continue to use the solution.

    I rate SAP HANA an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1447296 - PeerSpot reviewer
    Java Software Engineer at a tech services company with 10,001+ employees
    Real User
    Nov 29, 2020
    Has good stability and an easy setup
    Pros and Cons
    • "The initial setup is straightforward. It usually takes around eight months but it depends on a customer's requirements. We can spend a month or two customizing."
    • "SAP HANA is not strong like Oracle when it comes to finance. They are only strong with the logistic business project."

    What needs improvement?

    Compared to Oracle, the licensing could be better. 

    SAP HANA is not strong like Oracle when it comes to finance. They are only strong with the logistic business project.

    For how long have I used the solution?

    I have around 12 years of experience implementing SAP HANA. 

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It depends on the enterprise, but the average enterprise has 20 employees. They buy two accounts to use the SAP S4HANA. It means that on average the enterprise will buy 20% to buy the license.

    How are customer service and technical support?

    So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they will write to SAP and support will help fix the problem.

    How was the initial setup?

    The initial setup is straightforward. It usually takes around eight months but it depends on a customer's requirements. We can spend a month or two customizing. 

    What's my experience with pricing, setup cost, and licensing?

    The SAP license fee is more expensive than other solutions like Oracle or Microsoft Dynamics.

    What other advice do I have?

    I would rate SAP HANA a nine out of ten. Not a ten because of the price. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
    PeerSpot user
    Technical Department Manager at a computer software company with 11-50 employees
    Real User
    Nov 11, 2020
    Fast performance with good dashboards and analytics, but the documentation needs improvement
    Pros and Cons
    • "What I like most are the dashboards and pervasive analytics."
    • "The documentation can be improved in the future."

    What is our primary use case?

    We have an ongoing cloud installation but mostly, we implement on-premises.

    We use this solution for SAP Business One. 

    It's used mainly for analytic purposes, reporting, and the processing of large data.

    What is most valuable?

    What I like most are the dashboards and pervasive analytics. Those are the most useful to us.

    What needs improvement?

    The documentation can be improved in the future.

    In the next release, I would like to see integration with smart devices.

    For how long have I used the solution?

    I have been implementing SAP Hana for six years.

    We are using the latest version.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    SAP HANA is scalable.

    We are project-based. In each project, there are anywhere from 30 to 50 users.

    How are customer service and technical support?

    We have not really received any technical support from SAP HANA.

    I think that's also one thing that maybe SAP would be most helpful, especially if we encounter several errors during installation. We don't get to have many references or we don't get to ask the technical guys of SAP HANA.

    Which solution did I use previously and why did I switch?

    Previously we were using MySQL, but due to the fast performance of SAP HANA, we switched approximately three years ago.

    How was the initial setup?

    In the newer versions, the initial setup is mostly straightforward. However, the older version was more complex. We had several issues with installing.

    The installation usually takes approximately four hours.

    There are two admins at the most to maintain this solution.

    What other advice do I have?

    We definitely plan to keep implementing this product in the future and I can recommend it.

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
    PeerSpot user
    Group General Manager-ICT at a consumer goods company with 501-1,000 employees
    Real User
    Nov 5, 2020
    Unmatched performance, good security, and good traceability for audits
    Pros and Cons
    • "The performance in terms of processing time is unmatched due to the in-memory processing capability."
    • "The product is very demanding on memory requirements."

    What is our primary use case?

    We use SAP HANA as our primary database for our enterprise business. The product is centrally hosted where all our business departments access the product through its sister product SAP ERP.

    The product hosts data for the deployed modules namely, Finance and Control (FICO), Materials Management (MM), Plant Maintenance (PM), Production Planning (PP), Quality Management (QM), Human Capital Management (HCM), and Sales and Distribution (SD).

    It also hosts the business warehouse (BW)/BI environment.

    How has it helped my organization?

    The performance in terms of processing time is unmatched due to the in-memory processing capability.

    The administration of the many records that were previously distributed in different systems into a central location has been made easier. All that information has been availed central from multi-locations without the requirement for manipulation using worksheets, as was the case before.

    The database is also running our business warehouse and business intelligence environment, where insightful reports are generated for business management.

    What is most valuable?

    Security and performance are the two most valuable features. Our processing time came down to less than two hours from more than ten hours in the legacy system. We use the product to process our small-scale grower payments at the end of the month and whose daily tea deliveries records are in hundreds of thousands.

    The audit trails in the HANA product are so robust that one can trace back to the tiny details of what happened at a particular time, who did it, and the time it was done. This makes auditing of both the transactions and performance of the product possible. 

    What needs improvement?

    The product is very demanding on memory requirements. This is a result of it being an in-memory processing product. The choice of the hardware must be done carefully because when subject to other hardware, it gets slow and just crawls. Memory on the other hand is not cheap because you have to buy it from a third-party.  

    The cost of the database is not cheap either, as you have to pay for the runtime for any licenses that you purchase, and that comes each year. Now that is punitive with increasing license requirement.

    For how long have I used the solution?

    We have been using SAP HANA for six years.

    What do I think about the stability of the solution?

    This is a very stable product.

    What do I think about the scalability of the solution?

    SAP HANA is very scalable.

    How are customer service and technical support?

    The customer service is excellent, whereas the technical support is not among the best but we managed.

    Which solution did I use previously and why did I switch?

    We used another solution before this one and we switched due to data growth and the need for predictive management.

    How was the initial setup?

    The initial setup is complex.

    What about the implementation team?

    SAP itself assisted us with deployment.

    What's my experience with pricing, setup cost, and licensing?

    Setup and licensing require planning and proper budgeting, as it is not cheap.

    Which other solutions did I evaluate?

    We evaluated products by Microsoft and Oracle.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1396107 - PeerSpot reviewer
    CEO at a financial services firm with 1,001-5,000 employees
    Real User
    Oct 31, 2020
    A scalable and stable solution with valuable features
    Pros and Cons
    • "All features are valuable."
    • "They can improve their technology for the CRM subsystem. There are other products that are better and more effective for the CRM subsystem. Its price could be better. It is expensive."

    What is our primary use case?

    We have a lot of clients from different industries, such as factories and hospitals. We have deployed it on the cloud as well as on-premises for various clients.

    What is most valuable?

    All features are valuable. 

    What needs improvement?

    They can improve their technology for the CRM subsystem. There are other products that are better and more effective for the CRM subsystem.

    Its price could be better. It is expensive.

    For how long have I used the solution?

    I have been using SAP HANA for several years. I have been using it since they launched the HANA database.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable. We have installed SAP HANA for around 15,000 users.

    How are customer service and technical support?

    I would say they are average. Sometimes, they are not able to answer our questions, or their answers come very late after we have already resolved the issue. They should be more familiar with the product.

    Which solution did I use previously and why did I switch?

    We used our own product, which we developed on our own. After engaging SAP, we substituted our own product with SAP HANA.

    How was the initial setup?

    The initial setup was straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It is expensive.

    What other advice do I have?

    I would recommend this solution. We plan to continue using this solution for our clients. 

    I would rate SAP HANA an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
    PeerSpot user
    Buyer's Guide
    Download our free SAP HANA Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free SAP HANA Report and get advice and tips from experienced pros sharing their opinions.