We use SAP HANA for our BW system, which is the system we use for our BI tools and BI reports.
IT Application Manager at TBTD
Reliable, stable, scalable, and can be integrated with third parties and other enhancements needed by businesses
Pros and Cons
- "What's most valuable in SAP HANA is that it covers the business process systems of my company. The solution also helps because it makes almost everything automated. Another valuable feature of SAP HANA is that it can be integrated with third parties and other enhancements needed by the company."
- "What needs improvement in SAP HANA is its automation, in particular, it needs more enhancements in that area."
What is our primary use case?
What is most valuable?
What's most valuable in SAP HANA is that it covers the business process systems of my company. The solution also helps because it makes almost everything automated. Another valuable feature of SAP HANA is that it can be integrated with third parties and other enhancements needed by the company.
What needs improvement?
What needs improvement in SAP HANA is its automation, in particular, it needs more enhancements in that area.
Right now, what I need is already covered by SAP HANA, so I have no additional features in mind for it.
For how long have I used the solution?
I've been using SAP HANA for four years.
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What do I think about the stability of the solution?
SAP HANA is a stable and reliable solution.
What do I think about the scalability of the solution?
SAP HANA is a scalable solution.
How are customer service and support?
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
How was the initial setup?
The initial setup for SAP HANA isn't complex. It would depend on what you need, but it's easy because you just need to define the business process and blueprint, get approval from your business team and technical team, build the structures, get approval, then configure, assign, and get approval again so you can start working on SAP HANA.
The total time it takes to deploy SAP HANA would depend on the gathering of information, checking what prevails, arranging it correctly, getting the approval, then proceeding with the deployment. You should have a plan regarding the timing, the processes, the resource, the budget, etc., for the deployment of SAP HANA.
On a scale of one to five, I'm rating the implementation of SAP HANA as five out of five.
What's my experience with pricing, setup cost, and licensing?
SAP HANA is more expensive than other solutions.
What other advice do I have?
I'm working on data selection, upgrading database engines, and updating database versions. I'm the IT Application Manager, so I assist in those areas.
I'm working on the latest version of SAP HANA.
My company has an SLA contract with SAP for the maintenance of SAP HANA, which means that the SAP team will take care of the maintenance. You also have the option to cover the maintenance yourself if you have a team of SAP HANA consultants and seniors.
In my current organization, a total of five hundred people use SAP HANA.
I would recommend SAP HANA to others, particularly for business process needs. You need to make sure that the solution is already defined for your organization's business process. For example, if you're in the manufacturing industry, then SAP HANA should be defined for manufacturing. You shouldn't have to make many customizations to it. This is what you need to check first. SAP HANA should cover all and automate your business processes without needing a lot of customizations.
My rating for SAP HANA is nine out of ten.
My company is a customer of SAP.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Country Manager - Saudi Arabia at Misr Commercial Services Ltd
Good integration capabilities, easy to implement, and reliable
Pros and Cons
- "When we upgraded, we received more functions or more features."
- "The pricing could be better."
What is our primary use case?
We use it in order-placing and in the IBD integration, integrated business planning for forecast, and demand planning. I'm working in the sales and operation department. I'm not working in finance or production. Maybe the other teams are using it differently, or they're using different modules, however, for us at sales and operation, we are using it to place orders, developer CAST, track reports, and ensure accuracy.
How has it helped my organization?
It's made everything faster. The best thing we have is a faster operation. Even the reports are being generated very fast versus before. Before, we used to have an older version of SAP, and once we migrated or upgraded the old system to the current system, the speed of the work totally changed.
What is most valuable?
The integration is quite good. It's like an add-on in which we add the tools we need, like Excel.
We're not using the interface with SAP HANA itself. However, we're using a remote access link which we access via the web, and we are also using an add-on, which is installed in our Microsoft Excel program. Therefore, we are not particularly using the SAP HANA environment. We don't have this desktop interface in front of us. As far as I know, this is the engine behind all our work.
The setup is easy.
When we upgraded, we received more functions or more features. I am not aware of all of them; however, I've received positive feedback from the users in our company.
It's a stable product.
The solution scales well.
What needs improvement?
The pricing could be better. Finding the solution or adding some additional features that are customized for what we need is difficult. It costs a lot of money. For example, our office has SAP HANA, and the Saudi distributor has SAP, or at least, another version. We are trying now to integrate the two systems together. However, the cost is too much. We'd like to see more integration capabilities.
It does take a while to set up.
For how long have I used the solution?
I've been using the solution for a year and a half.
What do I think about the stability of the solution?
The solution is reliable and quite stable. The performance is good. There are no bogs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It can scale.
We have about 2,500 employees. Not everyone is using it. Some are in the factory, and some are in the office. Some are at specific branches. We are an international multinational company, our head office is in Italy, and we have branches worldwide.
How are customer service and support?
We haven't had any critical issues. However, we have received good support overall. We haven't really dealt with any downtime. It's very rare. It might have only happened once.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Currently, we are doing some integration between SAP and some other tools like Power BI and Tableau. We have some customized solutions developed in-house. We used to use an older version of SAP and upgraded it.
When I worked at a different company, I used to work with Dynamic Business Solutions, not SAP HANA.
How was the initial setup?
It was an easy setup. That said, the implementation takes some time. They spent two or three months just developing the requirements and they gathered from us what we need to do. Then they implement it in two or three months. I don't know if this is a long period or a short period, however, that is how long it took for us.
I'm not sure how deployment and maintenance are handled. I'm not sure how many people are involved in those aspects of the product.
What about the implementation team?
We invited a third party to do the implementation.
Our team did the wishlist, the comments, and we shared it with a third party, and this third party came on-site, and they finished the job.
What was our ROI?
I'm not sure of the exact numbers surrounding ROI. They may have done a study and chosen the solution based on ROI. However, I was not a part of that process.
What's my experience with pricing, setup cost, and licensing?
We are spending about 20,000 to 30,000 euros on the solution. It is a one-time implementation. To integrate everything and do the gap analysis, and then implement all of that as per our requirements, that cost us too much money.
What other advice do I have?
We're a potential SAP partner.
We are using SAP HANA in Italy. We're using the latest version there. That said, in Saudi Arabia, we are not using SAP HANA. They're using the older version.
We have remote access.
I'd recommend the solution to others. SAP is a very powerful tool.
I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP HANA
August 2025

Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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ICT Consultant at Spring Training & Consulting
Beneficial interactions with suppliers, reliable, and improves organization
Pros and Cons
- "The most valuable feature of SAP HANA is the interaction it provides with external suppliers and clients."
- "When we are using SAP HANA we have some difficulty with the customization. We would like to be able to add and make customized menus."
What is our primary use case?
We have used SAP HANA to do some tendering through the supplier management system. We have our own servers that are hosting the solution.
Primarily we use SAP HANA to manage suppliers, they can upload the tender documents. We are then able to do prequalification based on the preset requirements. We then know who is qualified and who is not. Additionally, it has helped us send notifications to the suppliers.
How has it helped my organization?
Using SAP HANA has reduced a lot of paperwork that we would typically be doing and the communication we have with our suppliers. Additionally, it has improved our organization and approval process.
What is most valuable?
The most valuable feature of SAP HANA is the interaction it provides with external suppliers and clients.
What needs improvement?
When we are using SAP HANA we have some difficulty with the customization. We would like to be able to add and make customized menus.
In a future release, there should be a way to cancel or delete, for example, a tender document. The deleting or canceling of documents is sometimes confusing.
For how long have I used the solution?
I have been using SAP HANA for approximately three years.
What do I think about the stability of the solution?
SAP HANA is a stable solution.
What do I think about the scalability of the solution?
The scalability of SAP HANA is good.
We have more than 500 people using the solution plus the suppliers we have. We can give suppliers accounts.
How are customer service and support?
I have used the support from SAP HANA. We have expectations some of our problems should be fixed in 24 hours but they are not fixed for 48 hours. It's not that the support does not know how to do it, but sometimes it takes a little bit longer for them to have our solution.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used previously Oracle and Microsoft Innovation. We switched to SAP HANA because the cost was more favorable than Oracle and it was more user-friendly.
How was the initial setup?
The initial setup of SAP HANA was gradual, it took us approximately six months.
What about the implementation team?
We used consultants, project managers, and our team to do the implementation of SAP HANA. The solution is stable and we do not have to do a lot of maintenance.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use SAP HANA.
I rate the price of SAP HANA an eight out of ten.
What other advice do I have?
My advice to others is for them to do a lot of research and training before they decided to go live with the solution.
I rate SAP HANA an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a consultancy with 10,001+ employees
A solution for data modeling and extraction but need to be moved into cloud
Pros and Cons
- "The solution can easily be modeled."
- "The openness of the system could be more developed. The solution should go into the cloud. The cloud mechanism should be more invested."
What is our primary use case?
We use the solution for modeling and data extraction.
What is most valuable?
The solution can easily be modeled.
What needs improvement?
The openness of the system could be more developed.
The solution should go into the cloud. The cloud mechanism should be more invested.
For how long have I used the solution?
I have been using SAP HANA for 11 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 200 users are using this solution.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The customer support team is good because of vendor and priority.
Which solution did I use previously and why did I switch?
I have used AWS before. Both SAP HANA and AWS are the same product.
How was the initial setup?
The initial setup is simple.
What's my experience with pricing, setup cost, and licensing?
The tool has a high price. I rate the solution’s pricing, one on a scale of ten, where one is expensive and ten is cheap.
What other advice do I have?
SAP HANA is in the market, but there are other competitors available.
I recommend the solution.
Overall, I rate the solution a seven-point five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Customer Success Executive at Thal Limited
A product that offers multiple modules while serving as a stable and scalable database
Pros and Cons
- "It is a stable solution...It is a scalable solution."
- "The only downside of the product is that it is an expensive solution that needs to consider lowering its prices to improve the product."
What is our primary use case?
There are no primary use cases of the solution in our company. We use SAP HANA as a database in our company because of the expiry deadline of our hardware, which is in January next year.
How has it helped my organization?
The benefit of SAP HANA can be observed from the fact that my entire organization depends on the solution since we use around nine to ten modules of SAP, including finance, inventory management, and SCM.
What needs improvement?
There are no weaknesses in the solution. My company tries to improve its different applications, making it one of the major reasons for us to move from SAP HANA to S4 HANA while also considering the fact that SAP may discard SAP ECC 6.0 by 2027. After that, SAP will provide us with the liberty to upgrade the product.
The only downside of the product is that it is an expensive solution that needs to consider lowering its prices to improve the product.
For how long have I used the solution?
I have been using SAP for twenty years, and my company started using SAP HANA as a database for the past three years. My company uses the on-premises version of the solution. My company currently uses SAP ECC 6.0 EhP8 and SAP HANA as a database. My company is an end user of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
My company has around 290 users using the solution 24 hours daily.
My company has only one SAP administrator and one more person who provides support.
How are customer service and support?
Before getting support from TMC, my company used to get support from SAP Pakistan. Within the company, my team is well-equipped to look after SAP, and because of this, we don't need to opt for additional support. If there are any changes, my company approaches sAP directly. We're not dependent on the local vendors for support.
Which solution did I use previously and why did I switch?
My company has been using SAP since 2004, so I don't know the other products used in the past.
How was the initial setup?
Speaking about the initial setup phase, my company is still in the planning phase, and because of this, there is no dedicated person involved to look after the initial setup process.
The solution is deployed on-premises, but we plan to move to AWS in the future. We will start the migration process in the next month or after two or three months.
What about the implementation team?
The vendor takes care of the product's implementation part.
What's my experience with pricing, setup cost, and licensing?
Price-wise, the product falls on the higher side of the spectrum. There is no need to pay for maintenance and support additionally. Support is available for bug fixes in the product.
What other advice do I have?
As there is no alternative for SAP in the market, I rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ERP Analytics Coordinator at PT. Hutama Karya
Integrates well and has a straightforward initial setup
Pros and Cons
- "I like the integration process. Also, the data is trusted by our management, and we use the data from transactions for analysis."
- "The bid process needs to be improved."
What is our primary use case?
We use SAP HANA on a daily basis for end-to-end business processing. Also, we use it for maintenance management and appointing processes.
What is most valuable?
I like the integration process. Also, the data is trusted by our management, and we use the data from transactions for analysis.
What needs improvement?
The bid process needs to be improved.
For how long have I used the solution?
I've been using this solution for about three years.
How are customer service and support?
Technical support is provided by our SAP HANA partner, and I would rate it at eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup at nine on a scale from one to ten with one being difficult and ten being easy.
The deployment took six and a half years.
What's my experience with pricing, setup cost, and licensing?
The cost of SAP HANA is high, and I would rate the price at eight out of ten.
What other advice do I have?
I would recommend SAP HANA and rate it at eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Practice Manager at GyanSys Inc.
Integrates well, high performance, and simple implementation
Pros and Cons
- "The most valuable feature of SAP HANA is its performance and integration."
- "The solution could improve by having better migration flexibility. For example, it would be helpful if there was a way for customers could check their nonproduction and production deployments."
What is most valuable?
The most valuable feature of SAP HANA is its performance and integration.
What needs improvement?
The solution could improve by having better migration flexibility. For example, it would be helpful if there was a way for customers could check their nonproduction and production deployments.
Integrating SAP HANA with BTP HANA is difficult and there should be guides available.
For how long have I used the solution?
I have been using SAP HANA for approximately seven years.
What do I think about the stability of the solution?
The solution is highly reliable.
I rate the stability of SAP HANA a nine out of ten.
What do I think about the scalability of the solution?
We have more than 100 people using the solution.
I rate the scalability of SAP HANA a ten out of ten.
How are customer service and support?
I have had good responses from the support.
I rate the support from SAP HANA a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used MongoDB and SQL.
How was the initial setup?
The initial setup of SAP HANA was simple. The process can take approximately 45 minutes.
What's my experience with pricing, setup cost, and licensing?
The licensing could improve.
What other advice do I have?
One person can manage the maintenance of the solution.
I recommend this solution to others.
I rate SAP HANA a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
SAP Process Mining Lead at Freelance
Reliable with good data modeling but does not scale very well
Pros and Cons
- "It's stable and reliable."
- "It could be a bit more scalable."
What is our primary use case?
I primarily use the solution for data visualization and modeling. I've used the solution only from time to time for specific projects.
What is most valuable?
The data modeling feature is the most useful to me.
For my use case, it works very well.
It's stable and reliable.
What needs improvement?
I haven't used every aspect of the solution, so it is hard to consider what might be missing.
It could be a bit more scalable.
For how long have I used the solution?
I do not have extensive experience with the solution. I've used it for five or six months so far.
What do I think about the stability of the solution?
It is a stable solution. It's quite reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability is okay. I'd rate it six out of ten. It could be better.
We have ten to 12 people using the solution right now.
I'm not sure if we have plans to increase the usage.
How are customer service and support?
I've never contacted technical support. I can't speak to the level of support they provide.
Which solution did I use previously and why did I switch?
I did not previously use another similar solution.
How was the initial setup?
I did not handle the initial setup at all. I'm not sure how the deployment went or what the process was.
What's my experience with pricing, setup cost, and licensing?
I'm unsure of the exact licensing cost.
What other advice do I have?
I'm using the latest version of the solution. I'm an end user, just not an expert.
I'd recommend the solution to others.
It's a good solution if you are already using SAP.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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