I've recently left the company where we were using SAP HANA. Our use case was for replication so that end users could use dashboard reports. I'm a senior manager.
Senior Manager at a tech vendor with 10,001+ employees
Works at great speed, providing agility and efficiency
What is our primary use case?
What is most valuable?
It's great that the analytics are fast. I had previously worked on BW and when the same workloads were run on HANA, it was much quicker.
What needs improvement?
We had some issues where the data was not replicating and also problems with the target when some records didn't sync up. Even though we worked on the problem together with SAP, and they were very helpful, it took some time to resolve.
For how long have I used the solution?
I've been using this solution for five years.
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What do I think about the stability of the solution?
I don't think best practices were followed with the initial setup so we had frequent issues with the CPU utilization and we'd have to restart the system. We later implemented some threshold-related parameters on the VM which solved the problems we were having. It was stable after that.
What do I think about the scalability of the solution?
The solution is definitely scalable, we had around 1,000 users.
How are customer service and support?
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with us to address our major issue and were accessible daily by phone.
How was the initial setup?
The initial setup is quite straightforward. It can be done in a couple of modes; command line or the graphical interface. There are five or six components that get installed and deployment takes a maximum of an hour. It doesn't require much manpower.
What was our ROI?
We've seen an ROI in terms of the speed with which reports come through.
What other advice do I have?
I would recommend this solution. The HANA database provided a lot of improvement in terms of speed, agility and efficiency.
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Technical Architect at a tech vendor with 10,001+ employees
Fast, easy to set up, and simple to expand
Pros and Cons
- "The speed at which it gets the data is great."
- "More standards would help in the future."
What is our primary use case?
We use HANA mostly for any live reporting directly from the ECC box or S/4HANA box. We also do some of the operational reports, where it is difficult to do or apply the logic directly in the ECC box. It's better to bring the data, do your logic in SAP HANA and do your reporting out of it. Or you can also push your data to BW as well, by doing all your logic, and you can also expose your HANA calculation directly to SAP Analytics Cloud as well as Power BI.
How has it helped my organization?
The maintenance is quick. It's analytics directly out of the box. You do not need storage. You bring the data, do your calculation, and do your reporting. That said, if you want to store it, there's a cost involved. However, if you just want to report out of it, you don't have to move your data to any other place. I won't call it a data warehouse; it's more about quick analytic reporting out of SAP.
What is most valuable?
The speed at which it gets the data is great. There's a quick response time and quick reporting.
Most of what we need is already there.
The initial setup isn't too difficult.
It's a scalable product.
What needs improvement?
It's still improving there, still improving a lot. Most of the extractors that are now. Most of the standard things don't satisfy the requirements in order to go for the custom build. More standards would help in the future.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
There are always stability issues. However, that is why we have SAP. I'd rate the stability eight out of ten. It's reliable.
What do I think about the scalability of the solution?
The solution can scale. I'd rate it nine out of ten in terms of the ability to expand. Of course, it comes down to cot. While it can scale, it will cost to do so. We have six users dealing with the product right now. Everyone in the organization is on HANA, whether it S4 or BW.
How are customer service and support?
While I haven't dealt with support in the past year, they are usually pretty good.
How would you rate customer service and support?
Positive
How was the initial setup?
You do need resources specifically dedicated to the solution. However, it's not that complex. I'd rate the ease of setup around six to seven out of ten.
It is pretty quick to deploy. Deployments happen weekly or biweekly.
One resource is enough to handle deployment, and three for maintenance.
What was our ROI?
We have witnessed a very good ROI since you don't have to install a separate box.
What's my experience with pricing, setup cost, and licensing?
The main concern of every customer is the cost of the product. However, the pro is maintenance. You do not have to do a lot of maintenance on it. The number of results that you need after go-live would be less compared to any other data warehousing tool. You don't need a bunch of data engineers or data scientists, you just need a couple of business resources and a couple of analysts. In that sense, it costs less.
What other advice do I have?
We're working with the latest version of the solution.
I really like SAP. It's the best ERP tool. If you want to implement analytics, go with HANA. Go with SAP Data Warehousing if you want to implement a data warehouse.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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SAP HANA
March 2026
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Independent Consultant at Bosch&Cia
Great documentation, a good interface, and simple to implement
Pros and Cons
- "The UX experience is very good."
- "It is in the internal control system and with the most important decisions for the management of the enterprise, the process of decision-making."
- "The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research."
- "The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers."
What is our primary use case?
SAP Business One works with SQL or HANA. My experience in HANA is configuring and administrating the database. We will also use it for the virtualization of all of our machines.
We use SAP Business One and HANA as they have the same platform and databases.
How has it helped my organization?
It is in the internal control system and with the most important decisions for the management of the enterprise, the process of decision-making. We are much more able to analyze the information we get from the software and analyze why it works and whether it's good or bad. It also assisted us with internal control.
What is most valuable?
The solution has a pure interface. The UX is very good. That's the most significant feature.
Working with KPIs and ERP is easy.
There is too much documentation, and SAP has open SAP courses that are very useful. It depends a lot on what I, as a consultant, am interested in.
When you understand the software, the setup is simple.
It is stable.
The product scales well.
What needs improvement?
Perhaps the access to learning could be improved, although it is also very good right now.
The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research.
It could use more organizational functionality. for example, treating and analyzing stock items. I have to work a lot to organize the information, the articles, groups, subgroups, families, and so on.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Technical support is good, and a lot of useful documentation is available.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't too hard if you know SAP software.
In an enterprise with 150 end users, you might need two to three people to deploy the solution.
What was our ROI?
I don't measure the ROI. With all the processes and changes in business it isn't easy, and we don't pay much attention to that.
What other advice do I have?
I am a client as well as a consultant. In both enterprises that I am responsible for, we bought SAP Business One for HANA.
We are in the process of installing HANA 2.0.
It's a good investment.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
SAP Solution Architect at a tech services company with 201-500 employees
An advanced database tool that is easy to install and straightforward to use, but lacks tools to aid legacy data migration
Pros and Cons
- "We appreciate that the current, redesigned version of this solution that is much more straightforward for new users, and has been well thought out with industry best practice standards in mind."
- "We appreciate that the current, redesigned version of this solution that is much more straightforward for new users, and has been well thought out with industry best practice standards in mind."
- "While new users to this solution have the benefit of the new design, existing ERP users may experience issues with migrating legacy data. We would like to see development of ready-made tools that allow for easy mapping when upgrading."
- "While new users to this solution have the benefit of the new design, existing ERP users may experience issues with migrating legacy data."
What is our primary use case?
This solution is an advanced, analytical database, which supports in-memory computing.
What is most valuable?
We appreciate that the current, redesigned version of this solution that is much more straightforward for new users, and has been well thought out with industry best practice standards in mind.
What needs improvement?
While new users to this solution have the benefit of the new design, existing ERP users may experience issues with migrating legacy data. We would like to see development of ready-made tools that allow for easy mapping when upgrading.
There is an issue with the programming language that has been introduced in the latest updates to the product, as it does not match the language originally used to develop the solution. We would like to have development tools included as a feature of the solution to help with this.
Also, this product has seen a large amount of new features added over the last few versions, and we would like the focus to be on improving those before more functionality is added.
For how long have I used the solution?
We have been using this solution for more than five years.
What do I think about the stability of the solution?
This is a stable solution in our experience. However, current ECC users may experience issues with performance.
What do I think about the scalability of the solution?
The cloud-based versions of this solution is auto-scalable, which is easy to initiate.
How are customer service and support?
We have found that the support for this solution is a little inconsistent, particularly with the regular introduction of new functionality, which doesn't allow the technical teams time to become fully acquainted with the tools they need to support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup for this solution is straightforward as it is all automated. The setup is also easy, except for issues with migrating legacy data.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Reseller
Sr. Solution Manager Consultant at Sfource AG
Stable and good support
Pros and Cons
- "SAP HANA is a stable solution."
- "The solution has been good in our use case; everything has been operating well."
- "The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years."
- "The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years."
How has it helped my organization?
We are using SAP HANA as a single system for global solutions.
For how long have I used the solution?
I have been using SAP HANA for approximately four years.
What do I think about the stability of the solution?
SAP HANA is a stable solution.
What do I think about the scalability of the solution?
We have more than 3,000 users using the solution in my organization.
How are customer service and support?
The support is good from SAP HANA.
How was the initial setup?
The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years.
What about the implementation team?
We used a partner for the deployment of SAP HANA.
What other advice do I have?
The solution has been good in our use case. Everything has been operating well.
A business has to understand what processes they need to use and according to their needs, they have to activate the required configurations within the SAP HANA system.
I rate SAP HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Advisory Technical Specialist at IBM
Has a good modeling feature and integrates well with third-party systems
Pros and Cons
- "The feature I found most valuable in SAP HANA is modeling. I also like that the solution has good integration and you can integrate it with any system, even third-party systems."
- "The feature I found most valuable in SAP HANA is modeling, and I also like that the solution has good integration and you can integrate it with any system, even third-party systems."
- "Ease of use could be improved in SAP HANA. I like SAP because SAP solutions can be used by anyone, which means even laymen can start working on SAP tools, but in SAP HANA modeling, you'll need to know some other technologies and sequel scripting, and you need a separate skillset, so if you don't have the skillset, you won't be able to work on SAP HANA. Making SAP HANA low-code would make it even better."
- "Ease of use could be improved in SAP HANA. I like SAP because SAP solutions can be used by anyone, which means even laymen can start working on SAP tools, but in SAP HANA modeling, you'll need to know some other technologies and sequel scripting, and you need a separate skillset, so if you don't have the skillset, you won't be able to work on SAP HANA."
What is our primary use case?
We use SAP HANA as the source of SAP or SAP S/4HANA. We don't have a BW system in between, so we assess data from SAP HANA DB, and we use HANA data models in the HANA database and consume those into SAP.
What is most valuable?
The feature I found most valuable in SAP HANA is modeling. I also like that the solution has good integration and you can integrate it with any system, even third-party systems.
What needs improvement?
Ease of use could be improved in SAP HANA. I like SAP because SAP solutions can be used by anyone, which means even laymen can start working on SAP tools, but in SAP HANA modeling, you'll need to know some other technologies and sequel scripting, and you need a separate skillset, so if you don't have the skillset, you won't be able to work on SAP HANA. Making SAP HANA low-code would make it even better.
For how long have I used the solution?
I've been using SAP HANA for two years.
What do I think about the stability of the solution?
SAP HANA is a stable solution.
What do I think about the scalability of the solution?
SAP HANA is a scalable solution.
How are customer service and support?
I find the technical support for SAP HANA pretty good because if you have any issues, the team responds to you very quickly.
How was the initial setup?
The initial setup for SAP HANA was straightforward. I don't have information on how long it took to deploy the solution because I wasn't in charge of the deployment.
What's my experience with pricing, setup cost, and licensing?
I have no information on SAP HANA licensing costs.
What other advice do I have?
More than three hundred people use SAP HANA within my organization.
At the moment, there's no plan to increase usage for SAP HANA.
My company does system patching every quarter, so there's no issue with maintaining the solution.
I would recommend SAP HANA to others who want to start using it.
My rating for the solution is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP manager at Ankutsan
Highly programmable and customizable
Pros and Cons
- "SAP HANA's best features are its programmability and extensibility - you can size and shape the software however you need."
- "SAP HANA's best features are its programmability and extensibility - you can size and shape the software however you need."
- "The initial setup was very, very complex, tedious, and costly and required someone with great expertise to complete it."
- "The initial setup was very, very complex, tedious, and costly and required someone with great expertise to complete it."
What is most valuable?
SAP HANA's best features are its programmability and extensibility - you can size and shape the software however you need.
For how long have I used the solution?
I've been using SAP HANA for four years.
What do I think about the stability of the solution?
SAP HANA is very stable.
What do I think about the scalability of the solution?
SAP HANA is very scalable.
How was the initial setup?
The initial setup was very, very complex, tedious, and costly and required someone with great expertise to complete it. The deployment took two years.
What about the implementation team?
We used an external team.
What other advice do I have?
I would recommend SAP HANA to others and rate it eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech vendor with 10,001+ employees
Is stable and scalable, and certain functions have good performance
Pros and Cons
- "Some functions have good performance."
- "On the basis of my experience, SAP HANA is better than other solutions."
- "I would like more technical documentation. I would like it to be easier to find online help or have a better launch-based service. SAP has a lot of functions, so we need more best practices and more detailed documentation on industry solutions. For example, it would be good to have documentation on why a certain process needs to be set up and which kinds of configurations need to be set up."
- "Technical support has been more helpful than before but still need improvement."
What is most valuable?
Some functions have good performance.
What needs improvement?
I think a lot of areas need improvement. There seem to be a lot of requirements.
In Taiwan, we have a general universal invoice system in our government, and we need more support for this.
I would like more technical documentation. I would like it to be easier to find online help or have a better launch-based service.
SAP has a lot of functions, so we need more best practices and more detailed documentation on industry solutions. For example, it would be good to have documentation on why a certain process needs to be set up and which kinds of configurations need to be set up.
Before SAP HANA releases the next update, they need to run more internal tests.
For how long have I used the solution?
I've been using it since 2016.
What do I think about the stability of the solution?
The 2020 version is stable.
What do I think about the scalability of the solution?
It is scalable. We have more than 100 people using SAP HANA. Most of them are developers and consultants.
How are customer service and support?
Technical support has been more helpful than before but still need improvement.
How was the initial setup?
The initial setup proceeds better when best practices are followed. It can take more than a week to implement the system.
We have one team that handles the maintenance of the solution.
What about the implementation team?
We used an in-house team for the deployment.
What other advice do I have?
On the basis of my experience, SAP HANA is better than other solutions.
I would recommend SAP HANA, and on a scale from one to ten, I would give it a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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