Rubrik Room for Improvement
System Administrator at a manufacturing company with 51-200 employees
We would like to see more support for Hyper-V. They support Hyper-V and it works with our CloudOut, the cloud DR, but they seem to add features for VMware first and Hyper-V gets added second or sometimes several releases after the VMware feature comes out. Seeing more support for Hyper-V would be a plus.View full review »
Storage Administrator at a healthcare company with 5,001-10,000 employees
The interface is still slightly clunky and has room for improvement. They do work with us whenever we mention anything that needs to be done or anything that we want. We find that bringing up the management interface is a little slow and not as intuitive as we would like, but it's been getting better as it evolves.
Rubrik is a somewhat new company, so it needs to become a little more established, and that just comes with time. It's not really too much of a concern or a weakness. It's just something that hasn't happened yet.
Capacity reports could definitely be improved. It's hard to determine what is using the space and why. For instance, you can see that some host is using 2 TB on the Rubrik node and the disk space on that host is 400 GBs. It's hard to explain how there can be 2 TBs of data on local storage when nothing has changed on the host for the past three days.
They have improved a lot on the SLA reports. We used to get a lot of false alerts before, because a snapshot was missed. In the reports it would remain a "non-compliant to an SLA for 42 days, until the 42 cycles were done. They've removed that. If it misses an SLA and if you take another snapshot or to take an automatic backup, it automatically fixes the SLA report to show us it's protected.
Most of their documentation for cloud stuff can be improved. This could be old information, as we did the PoC last year and maybe their documentation has been updated now, but we literally had to contact support every day, and at every step for things like, "Okay, what do we do with the AMIs? How do we get Rubrik configured? How do we convert the image?" None of that was available in a single documentation format. It was spread around in different documentation.View full review »
Head of Operations at a university with 1,001-5,000 employees
Looking at how the data is broken down, we can see the total story, but sometimes it's difficult to see how big a particular snapshot is. Across 90 days of snapshots, which one is a particularly large one? Looking at the data holistically could be a lot easier.
With the Radar product, it would be helpful if it gave us a bit more insight into the alerts. It might be alerting on an object like this VM, but what particularly on that? A bit more oversight, without having to do digging, is the biggest gap they should be filling now.View full review »
Director of Technology at a financial services firm with 201-500 employees
I would love to be able to just get from the dashboard to a file that I need, or a system that I need. I believe that right now, there's the ability to search by system name, and then it will take you to the system. It would be great if I can reduce the number of clicks that I need to take in order to do a restore, or maybe to a system and the file, or maybe just directly to the file. It would be like continuous integration with PowerShell.
As we go into the Cloud in addition to Polaris, I would love to see a future where I can back up pieces of the Cloud, perhaps ARM templates or Azure Active Directories from the Cloud to on-prem. I know it sounds counter-intuitive, but just as the Cloud becomes more popular and used on a daily basis, I would love to have just a single pane of glass to provide visibility into the backups.View full review »
Senior Technology Architect at a comms service provider with 1,001-5,000 employees
There is always room for improvement with some shortcuts for the web interface. They could make it even more beautiful. While there is always room for improvement, it is already a great product from a UI point of view.
It would be nice if we could do a live mount of the Nutanix AHV VMs, but this is not really an issue on the Rubrik side. This is more an issue on the Nutanix side because they need to share the relevant API to allow Rubrik to do that. I know Rubrik is intensively discussing with Nutanix to solve this problem, or at least to open this functionality to the rest of its customers. That would be nice to have the Nutanix AHV live mount, but this is probably for the future. I know it is on the roadmap, but it is not easy because there are some politics between the two vendors.
Today, there is no way to migrate archives from one location to another. This is being evaluated by Rubrik at this time. I know because I am pretty much involved with the Rubrik engineering team as a customer advocate.View full review »
The Office 365 protection could be improved. Specifically, the design of deploying a Kubernetes cluster to Azure for protecting Office 365, and only being able to protect in Azure Blob storage, is something that should be improved. Our preference would be to protect external to Azure. We could backup using the local bricks or appliances that we already have from Rubrik or alternatively, have the capability to protect out to AWS using alternative storage that's not visual-based.View full review »
Sr Storage Administrator at a insurance company with 501-1,000 employees
Our main Rubrik guy has used the API. I continually hear that it needs better documentation. I can't even get the API to work right but that's mainly on me.
If there was something that we could get Rubrik to fix, it would be when our DBS takes snapshots of a server or the database, the replication doesn't kick off fast enough. They can't remote it to the peer site and manipulate it back up in order to move it over, take a copy of production, slap it over, and test it out. As I understand, they are working on it. Replication works. We also get spoiled by how good things are now. We get to a point where it is so easy but when something isn't instant gratification, it seems that everything else is so amazing, why isn't this right?
They're doing everything I need it to do. When everything works so well, and it's so fast, and then you stumble upon something that's not the speed of light, it's confusing.View full review »
I would like to see Rubrik better integrate with Microsoft Active Directory. Instead of just backing up a full domain controller, I would like the solution to have Active Directory object knowledge so we can restore specific objects in Active Directory versus restoring the whole domain controller.View full review »
I would like to see the entire Office 365 product suite backed up by Rubrik. For instance, they do SharePoint and Exchange online, but they don't back up Microsoft Teams. So, I would like to see more of the Office 365 suite added into their backup capabilities.View full review »
The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well.
There is room for improvement in pricing. After the licensing, the price tends to go up as time goes by.
We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.View full review »
Network Specialist, Information Technology at a university with 1,001-5,000 employees
The reporting, in particular the customization of reports, needs to be improved. It should be more user-friendly and a little bit easier to do. The reports should be less dull, as they are a little bit too technical for management.
When upgrading the software, the data on the node being upgraded should still be accessible from the other nodes.View full review »
Senior System Engineer at a tech services company with 1,001-5,000 employees
Their documentation can be improved to provide information about how some of the things work.
They should give more access to the backend capabilities. From a customer point of view, you do not have access to all the features on the system. You have to engage their support to perform some of the tasks. It would be helpful for an experienced engineer to be able to go and do some of those tasks prior to contacting the support.View full review »
Senior Database Administrator at a energy/utilities company with 201-500 employees
NAS backup can be improved. We have a NAS share, and we were not able to configure that with Rubrik. We found a solution from Dell EMC called Avamar that has an accelerator for NAS backup. The NAS backup is quicker in Avamar with the accelerator hardware, but in Rubrik, it is time-consuming.
Its reporting can be improved. Sometimes, I need to create reports to know whether something is available or not, how much frontend data is being protected, etc. Rubrik gives a lot of things in the report, which can be confusing. It isn't very easy to get reports. It shows all the backup, index, replication, and everything else in one report. So, I have to export, filter, and then do the calculations. If they can improve these things, it would be good. We are managing services for our customers, and every month, I have to provide reports for different types of KPIs and SLAs. We need to provide KPIs to the customers in terms of:
- How many clients are we protecting?
- How much frontend data are we protecting?
- How much recovery are we doing?
- How many recovery jobs and backup jobs have we performed?
- How many ad-hoc jobs have we performed?
- How many new backup clients are we adding every month?
This is the information that I have to give to the customer to show the effort that we are putting in, but currently, we have to do a lot of manual tasks and customizations. If there is a way to generate such reports, it would be helpful.
By default, it shows only weekly reports. There should also be monthly and quarterly reports.
Technical Sales Engineer Individual Contributor at a tech services company with 11-50 employees
In terms of what could be improved with Rubrik, we need to improve the backup for remote sites. The competitors are stronger in terms of their remote office back up. Rubrik needs to improve to be stronger for backup. This is the main thing.
In the next release I would like to see more advanced features. For example, currently you only have the possibility to archive your data on one target. I suppose they are working to develop this feature, but tomorrow, many customers want to have two target archives. This is the first issue. Also, they need to improve their Office 365 solution because Rubrik is able to back up the Office 365 solution, but currently they are not able to cover full functionality of Microsoft Teams and some customers tell us that we need to improve this feature.View full review »
The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them.View full review »
Sr Systems Engineer at a manufacturing company with 1,001-5,000 employees
There could be better reporting and better filtering.View full review »
Lead Support Engineer at a financial services firm with 10,001+ employees
The only thing that can be improved is catering for open source databases because at the moment it doesn't cater for Mongo, MySQL, and Postgres. It has a good database agnostic.View full review »
Assistant Vice President at a financial services firm with 501-1,000 employees
The integrated reporting is not really that nicely built. The reporting functionality could definitely be a little bit more customizable from an administration perspective, with an easier to understand interface.View full review »
General Manager - IT Infrastructure / Security at a pharma/biotech company with 5,001-10,000 employees
There are some features Rubrik planning to give in next version. For instance, a tool where we can integrate with our SAP HANA native tool directly from the HANA studio/HANA Cockpit, to trigger backup and restore. We understand it is available in the new version, looking forward to it.View full review »
Systems Architect at a tech services company with 1,001-5,000 employees
An area of the solution that could be improved is from an analytics point of view, if I had to choose something.
From an integration perspective, it's very easy to create integration. They have most things covered well.View full review »
Principal at a venture capital & private equity firm with 51-200 employees
It is a lot more expensive than other solutions, but you get what you pay for.View full review »
Director of Technical Services at a healthcare company with 1,001-5,000 employees
The solution could improve by having fewer VM Stuns.View full review »
Consultant at a government with 10,001+ employees
The dashboard and user interface could be improved to make them more user-friendly.View full review »
Solutions Architect at a tech services company with 51-200 employees
It would be nice if they could work on the pricing a bit.View full review »
They need to find a solution for SMBs. It is currently only suitable for enterprises or big customers. They need to find a solution that suits SMBs.View full review »
SAP Basis Consultant at a tech services company with 10,001+ employees
I would like to see more information on encryption with the next release.View full review »