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reviewer723726 - PeerSpot reviewer
Systems Software Specialist III at a government with 5,001-10,000 employees
Real User
Easy to use with a good user interface and excellent scalability
Pros and Cons
  • "The user interface is very clean."
  • "Once we commit our status, changing it is hard."

What is our primary use case?

We primarily use the solution to enter our status and our time. For each task that we're doing, we have to enter a monthly status. It's for project management.

What is most valuable?

Overall, the solution has been so much better than the previous project management tool we had been using.

It's very easy to select the projects. It's so easy to save the project, task, and hours that I want. You don't have to think about it. 

The user interface is so clean. The previous EPM product was so hard to understand in terms of the user interface.

What needs improvement?

Once we commit our status, changing it is hard. Sometimes, I may make a mistake about a holiday or something. I may not remember that there was a particular day that was a holiday and I may enter time on that day as if I worked. Sometimes I want to fix it. It would be ideal if the holidays were pre-installed so that we wouldn't make that mistake, that would be ideal. It should allow us to set it so that we cant enter time on holidays. 

I have only explored maybe 5% of Microsoft Project as we're only using it to log things. I haven't seen a lack of features.

For how long have I used the solution?

I've been using the solution for about one year at this point.

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Microsoft Project
May 2025
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What do I think about the stability of the solution?

I haven't had any issues with stability. There aren't bugs or glitches, at least, none that I have witnessed. It doesn't crash or freeze. Overall, it's quite good.

What do I think about the scalability of the solution?

Every employee has to use this solution, and we are a sizable organization. Likely, we have thousands of users on this product.

The solution is on the cloud, and therefore it can scale so well. We have our own internal cloud, and Microsoft has a cloud as well. If a company wants to expand it, it should be able to do so with relative ease.

How are customer service and support?

I can't speak to the quality of Microsoft's technical support. I've never contacted them, so I can't say how knowledgeable or responsive they are. We have our own internal support. We are a very big organization, so we have an internal support team that assists us if we need help. They may reach out to Microsoft directly, however, I have no knowledge of their interactions.

Which solution did I use previously and why did I switch?

We did previously use a different project management solution. I've only seen the user interface. It's my understanding that it is called EPM, or something to that effect. I like Microsoft's solution much more. It's a better product.

How was the initial setup?

I only use the solution. I did not have to set it up. I can't speak to how easy or difficult it is to do this as I am just an end-user in the company.

What other advice do I have?

I'm an end-user and customer. My organization is a large company and we're a big customer of Microsoft.

I don't know which version of the solution I'm currently using.

My life has improved so much with Microsoft Project. It works extraordinarily well.

Overall, I would rate it at a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Project Manager at Stradley Ronon
Real User
Included with Microsoft 365 and does everything I need it to do
Pros and Cons
  • "It comes with our Office 365."
  • "The new version has made it a bit more complicated."

What is our primary use case?

Microsoft Project helps to manage our projects.

How has it helped my organization?

We can't say that there has been an improvement. We are trying to get to that point, but we are only into it with the new version for a month.

What is most valuable?

It comes with our Office 365. 

We started using it and we stopped using LiquidPlanner. 

I am most comfortable using Microsoft Project just because I have used it for so long, but we are still trying to figure out the new version at the moment.

What needs improvement?

The new version has made it a bit more complicated. We are trying to synchronize Project Online and Planner.

In Team Planner, there is supposed to be a way that you can sync your tasks in the Project Plan with Planner so that the project team doesn't necessarily need to use Microsoft Project. They can see what tasks are assigned to them, do them and update the status.

But, we haven't been able to figure that out yet.

They can make it easier to streamline the product. 

When using Microsoft Project, the desktop and Planner don't seem to talk to each other as seamlessly as I would hope. It is possible that it is a user error and we have not configured it correctly. My IT team is new to it as well.

For how long have I used the solution?

I have had approximately 20 years of experience with Microsoft Project.

I just started using the latest version a little over a month ago.

I have the desktop app and on the cloud.

What do I think about the stability of the solution?

At the moment we have an issue with synchronization with the planner. We are trying to get it to work by watching YouTube videos and the IT director has been working with the vendor to see how to get the functionality to work.

It's unknown if we need a plug-in or not. It is difficult to decipher whether or not it's us or them because we are so green with the product.

What do I think about the scalability of the solution?

From what I can tell, there is a lot that you can do with it. Power BI, reporting, SharePoint, and Teams are all supposed to connect in some way, but, it's not as intuitive as I thought it would have been.

There isn't a lot that is available that tells you how to do this. You have to figure it out which is what we are trying to do. I wish that it was a bit more straightforward.

Currently, there are two of us who use Microsoft Project because we are trying to get it configured in a way that makes sense for our organization before we can bring in the rest of the team that may need to use it.

How are customer service and technical support?

We have not used technical support.

Which solution did I use previously and why did I switch?

Previously, we were using LiquidPlanner.

LiquidPlanner is a tool that you would use in an ideal situation for project management, which almost never happens. I can't get my organization to punch a time clock, and that is what LiquidPlanner is.

How was the initial setup?

The initial setup is a bit more complex than I would have hoped for or that I am used to. Again, it is possible that it's a lack of know-how and education with this product.

What's my experience with pricing, setup cost, and licensing?

It gets expensive when having to add all of the plugins and everything that you need.

What other advice do I have?

I would suggest using an expert. Get an implementation vendor to set it up for you.

This solution probably does everything that I need it to do, but I just don't know how to do it yet.

I like Microsoft Project and it does everything that I need it to do, but it doesn't do everything. That's Microsoft; they always get you to about 80% there, and then you need some type of plugin or API. It never quite does everything.

I would rate Microsoft Project an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Project
May 2025
Learn what your peers think about Microsoft Project. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1462419 - PeerSpot reviewer
IT Consultant with 1,001-5,000 employees
Real User
Has strong reporting features but it can become unstable when using advanced features
Pros and Cons
  • "The reporting features are quite strong. Being able to do team reports and find out what work is pending, what work needs to be done are key in my day-to-day management of the team. The earned value analysis capabilities and critical path capabilities inside the tool help me make sure that I'm keeping the projects on track."
  • "When you start getting into the more advanced features, it can become unstable. The more you use the advanced features, the more exposure you have to an unanticipated result. I think we need to add the Kanban Board capability to the product that would help them advance that board into the project management methodology that's being used in the industry today. Being able to depend on Scrum management is key."

What is our primary use case?

Our use cases are all related to project management and I've actually developed project schedule templates that support both the standard waterfall and all different aspects of project lifecycle management including Agile and Scrum.

How has it helped my organization?

Microsoft Project is used as the basis for all the tracking and monitoring that we do for the projects. Everything from staffing resource plan to estimates for work completion and estimates for the project completion. It's all integrated in that way. We also have developed a capability to have interlock tasks that work across schedules. We can look at one schedule and determine whether or not we're being impacted by another project. From those standpoints, integration coordination is key.

What is most valuable?

The reporting features are quite strong. Being able to do team reports and find out what work is pending, what work needs to be done are key in my day-to-day management of the team. The earned value analysis capabilities and critical path capabilities inside the tool help me make sure that I'm keeping the projects on track.

What needs improvement?

When you start getting into the more advanced features, it can become unstable. The more you use the advanced features, the more exposure you have to an unanticipated result. I think we need to add the Kanban Board capability to the product that would help them advance that board into the project management methodology that's being used in the industry today. Being able to depend on Scrum management is key. I actually developed a template that allows me to do that, but if they actually productized that, that would help.

For how long have I used the solution?

I have been using Microsoft Project for 20 years. 

What do I think about the stability of the solution?

When using the standard features, it's fairly innocuous at that point, it works as intended.

We used shared resource pools and we have multiple project schedules linked into the shared resource pool using Project Server. At that point, if you have a project schedule that is open and you are using a resource pool but you haven't properly baselined that that project schedule, the cascade of change can span across multiple project schedules. That's actually dangerous. What Microsoft may want to do is put an alert in the application that tells you that you're linked to an active, shared resource pool. You are making a change inside your schedule that could impact other project schedules. Similarly, they need to do that based on updates. Then if you were linking into that same resource pool with a schedule, it should come up with an alert that says that changes have taken place. It doesn't do that.

What do I think about the scalability of the solution?

Scalability is like anything. If you're doing fine tasks inside the tool, you can get into a multi-thousand line schedule. When you start dealing with schedules at that level, it's inherently complex. 

Mostly project managers use it. We also have business analysts and other team members who in several instances may be able to go in. I don't do this with my teams because I want to be accountable to the team and make sure that the schedule is up to date and that it's accurately representing the work that's being performed. I use a timesheet entry approach and actually collect data from the team and enter that data into the project schedule. I've got one point of entry and one point of failure. I do know there are other project managers that are out there that allow their teams to go in and update their time in their tasks. I've seen that both work successfully and I've seen it cause significant issues so I prefer to hold onto the control myself that way.

How are customer service and technical support?

They used to have a very robust help capability and I found that to be quite useful. They cut back on that now. I find that some of the support that was in the product before has not been kept up to the same level. Then we find ourselves having to reach out to the internet and looking for help texts out there from other users. That becomes then less professional. I'd recommend that they continue to upgrade and maintain the in-product help capabilities.

I've had very good support and I've had the support that's been frustrating. I would rate them a seven out of ten. 

Which solution did I use previously and why did I switch?

I've had exposure to Clarity and several of the other products that are out there. TFS itself as a squiggle management tool.

How was the initial setup?

In terms of the initial setup, if you're using it as a fairly basic tool, it's fairly straightforward. When you start getting into the more complex tools and the features of the product, it becomes harder to use. That's to be expected. You have to have knowledge of the tool to be able to use it properly.

What other advice do I have?

It is a mainstay product. A lot of people use that as their first introduction and it's not meant to be a project management ERP solution, like Life Clarity or the others but it is a capable product that establishes a framework and a basis that can be used across the industry.

I would rate Microsoft Project a seven out of ten because you'd have to have in-depth knowledge of the tool for it to really be beneficial to you. It also allows the new developers and new project managers to come in and be proficient and be able to develop schedules fairly readily. From that standpoint, it's fairly strong. From the overall usability of the product, it can be cumbersome.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer896880 - PeerSpot reviewer
General Manager at a manufacturing company with 10,001+ employees
Real User
Great user interface with good stability and good pricing
Pros and Cons
  • "The pricing is pretty good on the enterprise agreement we have."
  • "The technical support could be improved. They are okay, however, they could be much better."

What is our primary use case?

We primarily use the solution for planning projects.

What is most valuable?

The running time on the user interface is very good. We love, in general, the usability and the user interface. It's quite intuitive and easy to use.

The pricing is pretty good on the enterprise agreement we have.

What needs improvement?

I can't think of any features that are lacking. I don't know of any issues with the solution that can be updated.

The technical support could be improved. They are okay, however, they could be much better.

For how long have I used the solution?

I believe I've been using the solution for about a year now

What do I think about the stability of the solution?

We've found the solution to be quite stable. There aren't bugs or glitches. It's not crashing on us or freezing. We enjoy working with the solution.

What do I think about the scalability of the solution?

The scalability of the solution is good. If you need to expand it, you can do so.

How are customer service and technical support?

We've contacted technical support a number of times in the past. We're mostly satisfied with their level of service. If I had to rate it, I'd give it 3.5 out of 5. Support could be a bit better.

How was the initial setup?

The initial setup isn't complex. The implementation is easy due to the fact that the user interface is so good.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. We don't have any complaints with regards to the cost of the solution. It's not overly expensive in comparison to others.

What other advice do I have?

I would recommend the solution to other companies. It's worked fairly well for us overall and we've been satisfied with the experience we've had using it.

I'd rate the solution eight out of ten. There are still some items that could be better. It's not a perfect solution, although it's pretty good.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1625655 - PeerSpot reviewer
IT Director at a tech services company with 201-500 employees
Real User
High reliability, great reporting feature, with multiple license options
Pros and Cons
  • "I have found that the chart reporting feature is very helpful for us currently."
  • "I would like to see both Time and Team based options improved."

What is our primary use case?

Our primary use case  is for project activities, planning, work breakdown structures, financial and activity-based planning.

What is most valuable?

I have found that the chart reporting feature is very helpful for us currently.

What needs improvement?

Time-based planning becomes very difficult because the big projects every task is related to each other, if you change some processes a little bit, every detail is changing.  I would like to see both Time and Team based options improved. Some financial improvements would be great.

For how long have I used the solution?

I have been using Microsoft Project for the past ten years.

What do I think about the stability of the solution?

Microsoft Project is stable.

What do I think about the scalability of the solution?

Microsoft Project is scalable.

How was the initial setup?

The deployment is very easy. Follow the instructions, and you can easily install the application.

What about the implementation team?

One is stand-alone deployment. It is very easy. You only purchase the product and install it on your own computer. The other one requires a more sophisticated process because that is called project server and the endpoint is similar, but the deployment part is very different because the project management server requires some more proficiency in the installation and setup.

What's my experience with pricing, setup cost, and licensing?

The cost for an on-premisis-based license is a one-time fee, and the cloud-based is an annual payment plan.

What other advice do I have?

I would rate Microsoft Project an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Superintendent at a mining and metals company with 1,001-5,000 employees
Real User
A handy tool that manages every element of project planning
Pros and Cons
  • "A lot of valuable features have been added in the last three years, including scheduling automation and intelligence."
  • "In the next release, Microsoft should include cross-project integration."

What is our primary use case?

I mainly use MS Project for project planning, scheduling, and tracking.

What is most valuable?

A lot of valuable features have been added in the last three years, including scheduling automation and intelligence.

What needs improvement?

In the next release, Microsoft should include cross-project integration.

For how long have I used the solution?

I've been using Microsoft Project for seven years.

What do I think about the stability of the solution?

MS Project is very stable.

What do I think about the scalability of the solution?

This is a very scalable solution.

How are customer service and support?

Microsoft's technical support is moderate.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup was very straightforward and took about fifteen minutes. I'd rate the ease of setting up four out of five.

What about the implementation team?

I implemented in-house.

What's my experience with pricing, setup cost, and licensing?

Licensing costs vary depending on the user volume. The pricing is good, I'd rate it four out of five.

What other advice do I have?

MS Project is good for anyone working on project planning and looking for a handy tool to manage everything. I'd give it a rating of eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1330623 - PeerSpot reviewer
Founder & Director at a tech services company with 1-10 employees
Real User
A complete, all-rounded enterprise product from the portfolio management and individual project management perspective
Pros and Cons
  • "It is a complete and all-rounded enterprise product. From a portfolio management perspective and an individual project management perspective, it is a corporate-wide project management product. It can be used for resource planning, financial planning, task planning, etc."
  • "It is a traditional Waterfall-based solution, so it doesn't lend itself particularly well to Agile development. You can record Agile sprints within it, but it is not really an Agile-based product. It can store the basic information about budgets that an Agile set of work is looking to use, but that's about it."

What is our primary use case?

I used it at another company. I'm not working for the same company at the moment. I was employed on a consultancy basis, and this product was used for IT project management.

What is most valuable?

It is a complete and all-rounded enterprise product. From a portfolio management perspective and an individual project management perspective, it is a corporate-wide project management product. It can be used for resource planning, financial planning, task planning, etc.

What needs improvement?

It is a traditional Waterfall-based solution, so it doesn't lend itself particularly well to Agile development. You can record Agile sprints within it, but it is not really an Agile-based product. It can store the basic information about budgets that an Agile set of work is looking to use, but that's about it.

For how long have I used the solution?

I have been using it for 25 years.

What do I think about the stability of the solution?

Its stability, reliability, and performance are fine.

What do I think about the scalability of the solution?

There are no problems with its scalability. 

We had about 150 users. It was being used on a daily and hourly basis. I was the program director, and all the project management teams were using it daily.

How are customer service and support?

To my knowledge, I have not directly contacted them on this particular product. We had reached out to the original implementation consultants who were a Microsoft accredited organization but not for technical support. It was more for consultancy.

How was the initial setup?

It was quite complicated. It needed consultants that were specialists in it to help with the implementation. Most of it was done before, but it wasn't widely used. So, we took that implementation and built on it.

In terms of maintenance, because it's a cloud-based solution, it's real-time.

What's my experience with pricing, setup cost, and licensing?

It was a three-year license deal that was reconciled on a quarterly basis. It is a reasonably priced product, and I consider that we got good value for money.

What other advice do I have?

I would recommend it to others, but it really depends on what they're looking to gain out of this. I would not recommend buying the portfolio management product if you do not have an established and reasonably mature portfolio management setup. If you don't have that, then you're paying for a product, but it will only get used as an individual standalone project management product, and you will not take advantage of the portfolio features. So, buying the portfolio management licenses doesn't make sense unless you've got an established or reasonably mature project office. There should be better alignment and integration with general portfolio management.

It is not a fully integrated Agile product set. It can be used to store basic information. If you've got a blend of Waterfall and Agile projects and you've got overall budgets, then you can record your Agile perspective within it, but you can't use it purely as an Agile product. For that, you'd probably use Azure DevOps or something like that.

It needs a degree of planning before it's implemented. I would recommend organizations to do that, rather than jumping in feet first.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1537032 - PeerSpot reviewer
Technical Project Manager at a comms service provider with 1,001-5,000 employees
Real User
Great features but can be buggy and needs a better user interface
Pros and Cons
    • "There are a few bugs that can affect the stability. This is typical of most applications."

    What is our primary use case?

    We primarily use the solution for the project management software. I create plans with it. It's a tool like Excel that we use for project planning.

    What is most valuable?

    I use all of the features that are there. There are quite a few that are very helpful. 

    It makes it easier for me to project manage.

    What needs improvement?

    I haven't thought of what are the qualities of the features and how can they be changed or improved. It basically has everything I need.

    There are a few bugs that can affect the stability. This is typical of most applications.

    The solution does not have a mobile version at this time.

    The user interface and how fast you can find tools to make a schedule, to build up a team, to come up with tasks, et cetera, could be improved. The framework of accessibility is a bit complicated. It could be simplified. 

    What do I think about the stability of the solution?

    We have come across the occasional bug or glitch. It can affect stability. However, it's pretty typical to come across bugs in applications. Sometimes Microsoft can crash.

    What do I think about the scalability of the solution?

    The solution is an application. The aspect of scalability doesn't apply in the context of the product.

    I'm not sure how many people are using it in our organization at this time.

    I'm not sure if there are plans to increase usage in the future. I basically just use it myself for more projects.

    How are customer service and technical support?

    I"ve never actually used Microsoft's technical support. I wouldn't be able to speak on how helpful or responsive they are, as I don't have any personal experience to discuss.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any knowledge of the overall costs of the solution. It's not an aspect that I handle directly.

    What other advice do I have?

    We're working with the solution's latest version. However, I'm unsure of which version number we're using.

    I'm not sure of the deployment model. It's more of an application than anything cloud-based.

    Overall, I would rate the solution at a six out of ten overall. It's a cool type of tool, however, there are some improvements that can be made to make it better. It could be simplified.

    The best thing before asking these questions is to go through the UI. It helps you to have a picture of what the tool does. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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