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LogMeIn Rescue Valuable Features

GH
VP at Step 1 Software

They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems.

There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.

In terms of the ease of use, I've gotten people in there who take to it right away. Once you're connected, it's very easy. It is very easy for the customer to connect. We use every remote control program out there. The reason that we go with this one is because it is extremely simple and quick to get the customer to connect.

There are other products like Join.me that do screen sharing and stuff but they're not as easy to get the customer online. If I have a sales rep out in the field on an iPad, who's losing his mind because he can't get something to go through, I can literally just have them go to a website, click on a button, and boom, I can see his screen. I can calm him down and just say, "Okay, the button you're looking for is on the right-hand bottom."

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JJ
Vice President at a tech vendor with 11-50 employees

The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.

For a technician who is providing support it's fairly easy. I can't think of anything that would be negative about it or where there have been any challenges associated with it.

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Buyer's Guide
Remote Access
June 2022
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