LogMeIn Rescue Valuable Features

Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company

The solution has been in the market for the past 20 years. For us, it is one of the best tools. 

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GH
VP at Step 1 Software

They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems.

There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.

In terms of the ease of use, I've gotten people in there who take to it right away. Once you're connected, it's very easy. It is very easy for the customer to connect. We use every remote control program out there. The reason that we go with this one is because it is extremely simple and quick to get the customer to connect.

There are other products like Join.me that do screen sharing and stuff but they're not as easy to get the customer online. If I have a sales rep out in the field on an iPad, who's losing his mind because he can't get something to go through, I can literally just have them go to a website, click on a button, and boom, I can see his screen. I can calm him down and just say, "Okay, the button you're looking for is on the right-hand bottom."

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RG
President/CEO at Microwize Technology, Inc.

It is fast. It has many features, such as transferring a file or taking over the computer. I can darken the screen if I don't want somebody to see what I'm doing. I can reboot the computer without the presence of the user. When I lose Internet connection, it reconnects me again. I also can invite another technician to help me with something.

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Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: March 2024.
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it_user71904 - PeerSpot reviewer
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
  • It gives us the ability to connect to PCs through a firewall. 
  • They provide a multi-operating system with multi-platform support. 
  • We have never had any issues with it.
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SachinAnikar - PeerSpot reviewer
Director Consulting Services at LTIMINDTREE

LogMeIn is a remote tool that I use for remote solutions.

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RG
President/CEO at Microwize Technology, Inc.

I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%. 

It works with different operating systems, I can connect to a PC or Mac.

The feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there.

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JJ
Vice President at a tech vendor with 11-50 employees

The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.

For a technician who is providing support it's fairly easy. I can't think of anything that would be negative about it or where there have been any challenges associated with it.

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AO
Director of IT at a retailer with 11-50 employees

The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively, at least as much as possible. Calling Card is nice. And I haven't used it yet but I'm really looking forward to using the iPhone feature.

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it_user799512 - PeerSpot reviewer
TSM at a manufacturing company with 5,001-10,000 employees

It has a client, but it is pretty quick loading the client on the users that we have to connect back. It is very light and quick.

We have several machines that have the client always listening for us: servers and personless computers. We have a few of those installed. Also, when we have users who we will start working on them, and then they have to use the computers for something else, then we will leave it on for 24 hour to 48 hours. We will just wait for the email from them to let us know that we can have the computer, and we resume our session.

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it_user790485 - PeerSpot reviewer
Data Center Technician
  • Availability to get users connected via link, email, or text
  • Being able to transfer files quickly and easily via the remote file manager
  • Ability to save a permanent remote connection, hold, and/or transfer

The reason we like all of these is related to our being as efficient as possible in taking care of our clients. Our client experience is the most important thing to us. We strive to improve lives through technology, and making things as easy and as efficient as possible. This product is extremely important to achieving this goal.

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it_user779370 - PeerSpot reviewer
Co-Founder
  1. Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting. 
  2. We use "Unattended Access".
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it_user774171 - PeerSpot reviewer
Owner

The ability to either send a link or have a client that is not managed; essentially, to be able to access them remotely. 

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it_user793641 - PeerSpot reviewer
Net Admin at a translation and localization position with 51-200 employees

It is very straightforward to set up, use, install, and transfer sessions. File transfer, screen capture, video replay.

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it_user803538 - PeerSpot reviewer
Associate Director of IT Assets & Procurement

The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers.

We're able to give the same live support experience, regardless of whether the end-user is on a smartphone or a computer.

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it_user790488 - PeerSpot reviewer
Senior Technology Director

The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly.

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it_user809925 - PeerSpot reviewer
IT Manager at a retailer with 51-200 employees

The ability to remotely access the desktop, or remotely log in to the user's interface to see what they're doing and interact with them.

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it_user776925 - PeerSpot reviewer
Chief Information Officer

Ease of use: Ease of end parties being able to login into the software.

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it_user803535 - PeerSpot reviewer
Technical Architect

LogMeIn remote tool is a high priority for business, that's for sure. We require a remote tool. It's mainly for remotely doing business and doing jobs, so we don't have to go there. 

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it_user799515 - PeerSpot reviewer
Web Services Administrator at a healthcare company with 501-1,000 employees

The ability to have an easy way to remote on to a remote computer without having prior access to it.

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it_user793644 - PeerSpot reviewer
IT Infrastructure Lead at a tech company with 51-200 employees

Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone.

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Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: March 2024.
765,234 professionals have used our research since 2012.