The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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The most important aspect is that it helped us focus on the business process perspective. We were renovating our ICT and built an entire new system from scratch. It assisted in making users concentrate on the process flow rather than just features. It also helped organize our project management structure as we digitized our business processes. We implemented our old processes on IBM Business Automation Workflow, which runs on our document management solution. This digitization confirmed that we had renovated and digitized our entire business.

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The workflow capabilities of IBM Business Automation Workflow are significant. It offers robust workflow features and, despite being a low-code tool, provides extensive customization options. It's easy to code in, allowing users to tailor the tool to their needs. The integration capabilities are also strong, enabling easy integration with third-party platforms within a short timeframe. This solution has streamlined previously manual processes into orchestrated workflows. View full review »

The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us.

What I find most valuable is how it creates process instances and handles issues. There's no delay in addressing process issues and getting approvals on time. It provides a product-agnostic approach to business process management, allowing us to create workflows quickly. 

Case management helps us create, handle, and resolve cases step by step, providing an end-to-end solution. It's especially useful when using cloud-based business automation, often including built-in case management features.

The main benefit is creating workflows. For example, with IBM BAW, we can handle end-to-end processes, from taking requests to assigning tasks for approvals. It can also integrate with third-party APIs and business rules to make decisions, providing flexibility in our operations.

AI is integrated into the IBM BAW in two main ways. First, we can use RPA for tasks requiring human intervention. Second, we can leverage IBM's Watson AI to accelerate business processes with automation. I can predict how soon requests will be approved and decide based on certain criteria. 

For example, let's consider our recent implementation in the customer care center. When customers call in, they often have common queries. We've incorporated AI features to address these queries by leveraging data from our customer database. We use tools like OpenAI. Additionally, we've automated most processes for business process automation to minimize the need for human intervention. However, we hold requests for certain scenarios until a resource takes action. But for common tasks that can be automated quickly, we've integrated AI and machine learning features to expedite approvals.

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It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

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IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations. It enables better communication between different departments by operating as a unified platform for process management.

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For us, it is important that robust systems are in place so that business users can focus on the business process, rather than only on functionalities. The solution reduces the time to the resolution which is essential for businesses.

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The most valuable feature of IBM Business Automation Workflow is plenty of functionality.

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Its interface is well-designed and user-friendly. Often, when you initiate an action, you get a pop-up notification that appears on the screen. The issue with this is that it's disruptive and can interrupt your workflow. You have to either close it or wait for it to disappear before you can proceed to the next step. This can be quite frustrating, especially if these notifications keep coming up frequently. As an IT user, it's important for me that the interface doesn't constantly disrupt my work with a barrage of pop-ups.

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IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require.

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This product is tightly integrated with the RPA automation process which has a lot of good features. They have recently made some enhancements and added new features. 

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This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS.

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It's a flexible solution.

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The features that we have found most notable are similar to what we have with IBM BPM. Because we have done the automation so that when a document comes from the customer as a soft copy, there is an optical character reader ensuring that the data will be integrated with the BPM. We thought of the human interaction, checking everything, and you can create a case file identification like in BPM.

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The ability to connect between BAW processes and robotic processes is very useful.

The UA features in the framework are very good. It promotes reusability, which is an advantage for us.

The dashboards are helpful because you can display reports directly on your screen.

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The business process modeling is the most valuable feature. 

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The most valuable feature is automation, which is quite strong and we are quite happy with it.

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The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily. 

You can do customizations very easily and because of this, it is highly flexible. 

The setup is very easy.

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It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it.

The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through.

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Most valuable is how it improves the customer experience. Our company adds the value for the overall implementation, and clients always ask us, "Based on our investment, what value we will receive?" Automation will help them to improve their efficiency for any case resolution and improve the customer experience.

The usability is nice.

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It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features.

The usability of the solution, from an application developer's perspective, is strong. From an infrastructure and deployment management perspective it's okay. For business users, the usability is strong at the task- and work-completion levels.

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One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA.

Also, the usability is pretty impressive. We can bring this quickly to market. We can start with a quick proof of concept and then we can take that to the next level. We can also use it to build auxiliary solutions for future use.

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It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications.

The tool is really great for rolling processes out quickly without being too locked into them, so you still have the ability to come back and make alterations and grow. Let your processes grow with your business and keep that competitive edge through your operational efficiencies.

No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes.

Technical people can use the tool to build custom widgets. They can just start coding if that is their comfort zone. Though, I might not recommend it. Obviously, you should always use what is there first, then when you find the deficit start to think about code. 

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IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now. That's something that should have been done a while ago but is something that's a real big game-changer for them.

It is the only product that includes capture content management and a process suite, as well as rules in RPA.

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The product is suitable for knowledge management processes. I am satisfied with the product.

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