Currently, the solution is our source control system. We manage the DevOps pipeline for the company and it's the version control backbone.
Vice President at a financial services firm with 10,001+ employees
Good technical support and highly scalable but the licensing is challenging
Pros and Cons
- "We've found the technical support to be very helpful."
- "Overall, it's a very good product."
- "If it had all of the end-to-end integration, then we probably wouldn't have any doubts about what we have installed. However, at this point, we're still trying to figure out how to use it end-to-end."
- "We've found the way licensing is set up to be very challenging. Also, the LDAP sync capability falls over frequently due to the complexity of our LDAP domains."
What is our primary use case?
What is most valuable?
I'm curious as to what DevOps Tools can be integrated into GitHub to get it to be on part with the capabilities that come out of the box in GitLab, or whether we should just switch to GitLab to get all of those capabilities.
The stability is quite good.
The scalability is excellent.
We've found the technical support to be very helpful.
Overall, it's a very good product.
What needs improvement?
If it had all of the end-to-end integration, then we probably wouldn't have any doubts about what we have installed. However, at this point, we're still trying to figure out how to use it end-to-end.
The new version is supposed to make GitHub actions available to us within the on-prem instance. We're waiting for that, just to see how that plays out with the rest of the source control features and to see if that gives us some semblance of similar capability to what GitLab supposedly provides.
I don't know if there are any plans to do a better integration with the front-end type of tooling. I would like to see it evolve to a full-blown DevOps stacks hopefully similar to GitLab at some point.
We've found the way licensing is set up to be very challenging. Also, the LDAP sync capability falls over frequently due to the complexity of our LDAP domains. This requires us to perform manual LDAP syncs almost on a daily basis
For how long have I used the solution?
I'm new to the company. That said, I would guess that the company has probably been using the product for about three to four years at this point. It's been a while. I've used it within the last year and I'm continuing to use it regularly.
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June 2026
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What do I think about the stability of the solution?
As far as stability goes, it's been good. We haven't really had a lot of major issues yet. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It's obviously very scalable. We have thousands of users on it and there are no concerns.
How are customer service and support?
We have a monthly call with the technical sales folks. They look after our every need and they're very technically knowledgeable as well. If we go through support, usually issues are resolved fairly quickly. There are no complaints there. We're very satisfied with the level of support on offer.
How was the initial setup?
I just manage the team. I've not involved in the more technical details. I wasn't present for the implementation process. I can't speak to how easy it was, or how difficult, via any first-hand knowledge.
What's my experience with pricing, setup cost, and licensing?
The licensing model that they have is annoying. One of the things that we struggle all the time with is people that have left the team or the group. We have lots of application teams that are using GitHub. People are moving constantly between organizations, they're moving to different teams, they're moving out of development.
There's really not an easy way to track who's still using licenses. If they've vacated the position unless somebody goes back into the active directory and actually removes them from the group, they're still holding onto a seat and we're still trying to figure out, how to manage this so that their seat automatically gets reclaimed when people are moving around and it's not a very straightforward process. It takes a lot of effort on our part to try and keep the inventory seats available and managed properly.
What other advice do I have?
We aren't partners. We are simply customers and end-users.
We are still on the previous version. We are still waiting for more stability from the latest version before we update everything.
It's a great product. That said, it needs some work still to be able to do everything that GitLab can do, for example. I'm not sure what the future plans are for GitHub. I know they're working on adding a lot of capabilities now that they're part of Microsoft. They're probably going to make it a much more robust solution - not just a version control system. My perspective is as an enterprise on-prem user. I don't know from an open-source community standpoint, how they feel about the changes. I'm sure most of the users are pretty happy with it as a hosting platform. However, my need is specific to my organizational uses.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Frontend Developer at a transportation company with 501-1,000 employees
Seamless integration and and easy setup with unmatched transparency
Pros and Cons
- "The support team is good."
- "I faced one or two breakdowns. That said, they lasted only for a few seconds or a minute."
What is our primary use case?
I use GitHub for work and personal projects.
How has it helped my organization?
With pull requests into the project, all the different repositories are there, and we make the changes there.
What is most valuable?
GitHub has everything. All the integrations with different applications are really good. GitHub's transparency is also valuable; when something happens, you have a status online.
What needs improvement?
The solution is really good. I cannot think of improvement needs.
For how long have I used the solution?
I have been using GitHub for four or five years.
What do I think about the stability of the solution?
I faced one or two breakdowns. That said, they lasted only for a few seconds or a minute. However, GitHub keeps us informed with their status updates, so you know it's not you but GitHub, ensuring transparency.
How are customer service and support?
The support team is good. They provide an online status when something happens. It is reassuring to know that it's not your problem but GitHub's, which shows transparency.
How would you rate customer service and support?
Positive
How was the initial setup?
It's really easy to set up. The initial setup and the deployment are also easy to manage.
What's my experience with pricing, setup cost, and licensing?
I do not know about the pricing because I do not pay anything. It's free for me.
What other advice do I have?
I'd rate the solution ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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GitHub
June 2026
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Security Architect at a computer software company with 1,001-5,000 employees
Cost-effective and provides good customization and support
Pros and Cons
- "The solution provides good customization and support."
What is our primary use case?
We use GitHub for AI features.
What is most valuable?
GitHub is a cost-effective solution. The solution provides good customization and support.
For how long have I used the solution?
I have been using GitHub for a couple of years.
What do I think about the stability of the solution?
We haven’t faced any stability issues with GitHub.
How was the initial setup?
The solution’s initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
GitHub is a cost-effective solution.
What other advice do I have?
GitHub's branch protection feature is effective in our workflow management. I work with the cloud version of GitHub. The documentation is enough to resolve issues with the solution. People working with Microsoft tech can use GitHub. Microsoft is investing heavily in this tool. Using GitHub depends on users' use cases and their technologies.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent consultant at a hospitality company with 1-10 employees
Reasonably priced, robust, easy to use, and easy to manage
Pros and Cons
- "I like the CI/CD features."
- "The stability can be improved."
What is our primary use case?
We used the product for CI/CD.
What is most valuable?
I like the CI/CD features. The tool was easy for me to use because I had used it for a long time. GitHub is a leader in the domain. Others copy GitHub.
What needs improvement?
The stability can be improved.
For how long have I used the solution?
I have used the solution for 15 years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten. The vendor modifies many things and provides new releases regularly.
What do I think about the scalability of the solution?
The tool is very scalable and reliable. There is no loss in quality.
How was the initial setup?
It is easy to set up the account and give permissions to others.
What about the implementation team?
The product can be deployed in-house.
What's my experience with pricing, setup cost, and licensing?
The product is reasonably priced.
Which other solutions did I evaluate?
I have also used GitLab. There is not much difference between GitLab and GitHub.
What other advice do I have?
I used GitHub in my previous organization. In my current organization, we mostly use Azure. GitHub is easy to use and easy to manage. It's good for integration and for multi-worker projects. It is robust. Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Director, India at INTELLIGAIA, INC
Provides good features, helps with task management, and enables collaboration within teams
Pros and Cons
- "The product helps our team collaborate across different locations."
- "The merging features can be improved."
What is our primary use case?
I'm mostly using the solution for the backup repository. We are also using it for bug tracking and Scrum management.
What is most valuable?
I like to do projects using the tool. I also like the check-in and check-out features. The product helps our team collaborate across different locations.
What needs improvement?
The merging features can be improved. The tool has plugins that allow CI/CD integration. It would be helpful if it were available out of the box.
For how long have I used the solution?
I have been using the solution for almost ten years.
What do I think about the stability of the solution?
The product is very stable. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The product is scalable. We had 100 users initially. Now, we have reduced it to 50. The solution is used daily in our organization. The usage will increase as our company grows.
Which solution did I use previously and why did I switch?
I used SVN before. I switched to GitHub due to SVN’s cost.
What other advice do I have?
I will recommend the tool to others. If someone is looking for a repository backup solution, they can use GitHub. It helps with task management. It is helpful in AI development projects. It is a valuable product. It does justice to the price. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Test Engineer at OSI Consulting, Inc.
You can integrate it with Jenkins for CI/CD.
Pros and Cons
- "GitHub allows us the option to push files from a non-UA method or directly upload files from the UA. You can integrate GitHub with Jenkins to do CI/CD."
- "If you're looking for storing files and code, GitHub is the best and most secure solution."
- "GitHub could add some more security features."
What is most valuable?
GitHub allows us the option to push files from a non-UA method or directly upload files from the UA. You can integrate GitHub with Jenkins to do CI/CD.
What needs improvement?
GitHub could add some more security features.
For how long have I used the solution?
We've been using GitHub for a year. One of our clients advised us to switch to GitHub, so we did.
What do I think about the stability of the solution?
GitHub is stable. I haven't had any issues so far.
What do I think about the scalability of the solution?
We have the option to add storage if needed, so it's scalable.
How are customer service and support?
We've never contacted GitHub support. If we have a technical issue, I'll usually search for answers online. It's the same with other data tools like Postman.
How was the initial setup?
GitHub doesn't require any setup. You only need to create an account and a repository. After that, you start adding your files.
What other advice do I have?
I rate GitHub 10 out of 10. I only use it for storage, so I don't have any problems with it. If you're looking for storing files and code, GitHub is the best and most secure solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a tech vendor with 1,001-5,000 employees
Integrates well with third-party tools and is very user-friendly
Pros and Cons
- "Has great integration with third-party tools."
- "It's easy to integrate with third parties as well as with other build management tools, and it's a really user-friendly tool."
- "The onboarding process could be simplified."
- "There are some minor areas of improvement that could be made, specifically the onboarding processing which I think could be simplified."
What is our primary use case?
We use GitHub for the resource management of our central system. We are customers of GitHub and I'm a solution architect.
What is most valuable?
It's great that GitHub integrates easily with Jenkins. It's helpful for the DevOps as well, checking in and checking out, the solution incorporates well. It's easy to integrate with third parties as well as with other build management tools. It's a really user-friendly tool.
What needs improvement?
There are some minor areas of improvement that could be made, specifically the onboarding processing which I think could be simplified. It would be great if GitHub could integrate with AI and machine learning systems.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability is good. We're using it with Microsoft, Docker and Kubernetes, and whenever there's an increase in traffic, we're able to manage that.
Which solution did I use previously and why did I switch?
I previously worked on GitLab but find GitHub has many more options and features, particularly in terms of project and SQL management. It was easy to migrate from GitLab to GitHub.
How was the initial setup?
The initial setup is very easy and there are multiple ways to integrate GitHub Dash or to command prompt and that simplifies things. We migrated to pipeline to build and deploy the process.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Consultant at a computer software company with 11-50 employees
Easy setup, stable and satisfactory performance
Pros and Cons
- "The initial setup was easy."
- "Using the solution feels like we are running a massive development team comprising a couple of other employees and me."
- "There could be more integration into Azure. It will make it easier for us to present it to customers."
What is our primary use case?
We use this solution for completing repository services code on Azure. We use it for different customers and to design and test environments. We also use it for some background testing.
How has it helped my organization?
We are satisfied with the performance, and we've never had any performance issues because we generally use it on a smaller scale. Using the solution feels like we are running a massive development team comprising a couple of other employees and me. We design the environment and can manage the branching and design better.
What needs improvement?
There could be more integration into Azure. It will make it easier for us to present it to customers.
For how long have I used the solution?
We have been using this solution for about three years.
What do I think about the stability of the solution?
It is stable, and we've never had issues.
What do I think about the scalability of the solution?
It is on cloud, so it is pretty scalable. We use it in the consultancy department to test and see customer environments and errors. It is also good when doing a cause analysis because you can see the code that is being used.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
It is a free solution.
What other advice do I have?
I rate this solution a seven out of ten. I would recommend GitHub, but Visual Studio is arguably a bit better.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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