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Bruno Barretto
IT Analyst at Comdados
Real User
Top 5
Easy to deploy and the support is good

What is our primary use case?

We work with the government and the customers do not want the VM solution, they prefer appliance solutions.

What is most valuable?

Compared to other appliances, the features are the same.  The machine resources are the main difference.

What needs improvement?

It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance.

How are customer service and technical support?

The support is good. We don't have any issues with the technical support. 

How was the initial setup?

The deployment is easy, there are no issues with the deployment of this solution. We deploy on-premises and sometimes on a private cloud.

What's my experience with pricing, setup cost, and licensing?

The price could be…

What is our primary use case?

We work with the government and the customers do not want the VM solution, they prefer appliance solutions.

What is most valuable?

Compared to other appliances, the features are the same. 

The machine resources are the main difference.

What needs improvement?

It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance.

How are customer service and technical support?

The support is good. We don't have any issues with the technical support. 

How was the initial setup?

The deployment is easy, there are no issues with the deployment of this solution.

We deploy on-premises and sometimes on a private cloud.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. It's expensive.

What other advice do I have?

We like this solution.

I would rate Fortinet FortiGate-VM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Enginner at a comms service provider with 10,001+ employees
Real User
Has a good interface, stability, and scalability but its competitors are better

What is our primary use case?

I use FortiGate-VM for testing.

What is most valuable?

The user interface, stability, and scalability are the most valuable features. It's also simple to deploy. 

For how long have I used the solution?

I have been using this solution for one year. 

What do I think about the scalability of the solution?

Stability and scalability are okay. 

How are customer service and technical support?

I haven't used technical support.

What other advice do I have?

I like FortiGate-VM for constructing VPNs. It's easy to deploy. I would recommend it. It's quite easy. I would rate FortiGate-VM a seven out of ten. Not a ten because I think that Cisco is better.

Which deployment model are you using for this solution?

On-premises

What is our primary use case?

I use FortiGate-VM for testing.

What is most valuable?

The user interface, stability, and scalability are the most valuable features. It's also simple to deploy. 

For how long have I used the solution?

I have been using this solution for one year. 

What do I think about the scalability of the solution?

Stability and scalability are okay. 

How are customer service and technical support?

I haven't used technical support.

What other advice do I have?

I like FortiGate-VM for constructing VPNs. It's easy to deploy. I would recommend it. It's quite easy.

I would rate FortiGate-VM a seven out of ten. Not a ten because I think that Cisco is better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Cyber Security Analyst at a tech services company with 501-1,000 employees
Real User
Top 20
The firewall is excellent, but the load balancing is behind other competitors

What is most valuable?

FortiGate-VM's firewall is excellent. 

What needs improvement?

FortiGate's application load balancing has to be improved. They need to improve a lot on the load balancing and RAF side. They are far behind Citrix in that regard.

For how long have I used the solution?

I've been using FortiGate-VM for around three years. 

What do I think about the stability of the solution?

Yeah. It is stable. I don't say it's not a stable product.

What do I think about the scalability of the solution?

In terms of scalability, I'd rate it six out of 10.

What other advice do I have?

I rate FortiGate-VM six out of 10.

Which deployment model are you using for this solution?

On-premises

What is most valuable?

FortiGate-VM's firewall is excellent. 

What needs improvement?

FortiGate's application load balancing has to be improved. They need to improve a lot on the load balancing and RAF side. They are far behind Citrix in that regard.

For how long have I used the solution?

I've been using FortiGate-VM for around three years. 

What do I think about the stability of the solution?

Yeah. It is stable. I don't say it's not a stable product.

What do I think about the scalability of the solution?

In terms of scalability, I'd rate it six out of 10.

What other advice do I have?

I rate FortiGate-VM six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Coordinator at a marketing services firm with 201-500 employees
Real User
Great performance and easy to setup

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall to deliver high-performance network security solutions that protect our network and data from evolving threats.

What is most valuable?

It gives all the features of a full-fledged firewall with great performance.

What needs improvement?

We are experiencing a failed login issue. There should also be improvements in functionalities we store to enhance our services.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for the past ten years.

How was the initial setup?

The initial setup process was straightforward.

What's my experience with pricing, setup cost, and licensing?

There should be a reduction in the setup price and licensing costs.

Which deployment model are you

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall to deliver high-performance network security solutions that protect our network and data from evolving threats.

What is most valuable?

It gives all the features of a full-fledged firewall with great performance.

What needs improvement?

We are experiencing a failed login issue. There should also be improvements in functionalities we store to enhance our services.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for the past ten years.

How was the initial setup?

The initial setup process was straightforward.

What's my experience with pricing, setup cost, and licensing?

There should be a reduction in the setup price and licensing costs.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sergio Covarrubias
Director General CEO at SC Telecom
Real User
Top 20
I like its interface and load-balancing features

What is most valuable?

I like how Fortinet products work together to provide a total equipment solution. And, I don't see any issues with that solution. In terms of specific features, I like FortiGate's load balancing, interface, and priority on the network.

What needs improvement?

Fortinet could improve the availability and delivery of its products. It takes four to six weeks for every purchase to arrive.

For how long have I used the solution?

I've been using FortiGate-VM for six years.

How are customer service and support?

Fortinet's local support in Mexico could be better.

What other advice do I have?

I rate FortiGate 10 out of 10. 

What is most valuable?

I like how Fortinet products work together to provide a total equipment solution. And, I don't see any issues with that solution. In terms of specific features, I like FortiGate's load balancing, interface, and priority on the network.

What needs improvement?

Fortinet could improve the availability and delivery of its products. It takes four to six weeks for every purchase to arrive.

For how long have I used the solution?

I've been using FortiGate-VM for six years.

How are customer service and support?

Fortinet's local support in Mexico could be better.

What other advice do I have?

I rate FortiGate 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Owner at a financial services firm with 1-10 employees
Real User
A complete solution that fits the needs of our customer

What is most valuable?

It is a complete package, and it has complete offerings. It fit the needs, and our customer is happy with it.

What needs improvement?

It should have the SD-WAN feature. This would increase the number of features that are available in the box.

For how long have I used the solution?

We have been selling this solution for one year.

What other advice do I have?

I would rate Fortinet FortiGate-VM a nine out of ten.

Which deployment model are you using for this solution?

On-premises

What is most valuable?

It is a complete package, and it has complete offerings. It fit the needs, and our customer is happy with it.

What needs improvement?

It should have the SD-WAN feature. This would increase the number of features that are available in the box.

For how long have I used the solution?

We have been selling this solution for one year.

What other advice do I have?

I would rate Fortinet FortiGate-VM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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