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reviewer1542387 - PeerSpot reviewer
Security Engineer at a computer software company with 51-200 employees
Real User
An easily deployable solution that can function as a firewall for multiple servers
Pros and Cons
  • "The solution's initial setup process was very easy."
  • "Sizing can be challenging for customers interested in using Fortinet FortiGate-VM."

What is our primary use case?

Fortinet FortiGate-VM is used as a firewall for multiple servers.

What needs improvement?

Price is okay and can be considered in the middle range, provided we compare it with other solutions. So, the solution can be made cheaper.

Fortinet FortiGate-VM should have a public forum where engineers can ask and answer questions. This would make it easy for anyone to search for incidents and find solutions quickly without needing to ask for support. The forum should contain a lot of information to help users troubleshoot issues on their own.

The solution's support can be considered a bit slow since it takes some time to resolve issues. So, support needs to be improved.

Sizing can be challenging for customers interested in using Fortinet FortiGate-VM. They often ask for guidance on how to size the virtual machine for their needs properly.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for three years. Also, my company is an integrator for the solution, and I am using its first version since we did not have to update it.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

Buyer's Guide
Fortinet FortiGate-VM
October 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
871,408 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I never had any problem with the solution's scalability. The solution's final customer can comment on its scalability.

In general, its scalability is good. Scalability-wise, I rate the solution a nine out of ten.

How are customer service and support?

The technical support is okay. I rate the technical support an eight out of ten. Sometimes we need to find information quickly, and it can take time to open a ticket and go through the procedures of providing logs. But the support team is good. However, if we compare it to open-source solutions, developers can find information quickly over platforms like Slack. Network or site engineers need to open a ticket, and some of these tickets are not open-source. If we compare it to development engineers who can find answers quickly by searching on Google, there is a difference in the speed of finding solutions.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I don't have experience working with solutions deployed on the cloud, but I have experience with products deployed on-premises, like Veeam, which was deployed on the server, and VMware. I have worked with Palo Alto, which is a complicated solution.

How was the initial setup?

The solution's initial setup process was very easy. The solution was deployed on the private cloud. The deployment process can be carried out in two weeks, and only three engineers are required. Maintenance can be carried out efficiently.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten, where ten is very expensive, I rate the solution around two or three. I think the solution's prices are okay, considering the services and features they offer.

What other advice do I have?

Fortinet FortiGate-VM is easy to test due to the available videos and QuickBooks with a lot of information. The solution is presented simply and is more robust in security compared to Palo Alto, which is complicated. For our team, Fortinet FortiGate-VM is the best choice as information is easily available on the internet, and it is open source. Unlike other solutions, we can find everything on how to deploy, manage, and support it. Moreover, we were provided Fortinet FortiGate-VM for free, which helped us develop our skills quickly.

It is a stable and good solution. Those planning to use the solution should go through Fortinet FortiGate-VM's guide and prepare for the integration while having a good design and good view. Also, it is important to plan deployment steps since step-by-step deployment of the solution is needed to avoid any problems. I rate the overall solution a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
CISO at a religious institution with 501-1,000 employees
Real User
A scalable solution that protects our mobile users
Pros and Cons
  • "The thing that I like the most is that they're very willing to work with us to resolve issues that they haven't taken care of before in their product."
  • "There should be integration with an active directory — with Microsoft."

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall, for intrusion detection and prevention to protect our Azure data center, principal operation sites, and our mobile users. 

How has it helped my organization?

Together with the FortiAnalizer we have a better grasp of our security position and understand the type of adversary attacks our installations.

What is most valuable?

The thing that I like the most is that they're very willing to work with us to resolve issues that they haven't taken care of before in their product. 

The end-user protection suite is very good, including the log analysis feature that they now have.

What needs improvement?

The Fortinet solution has resolved the issues with Microsoft Azure active directory.  This integration allows us to build rules based on Grupo membership for access to data center assets on individual bases.

For how long have I used the solution?

We have used the Fortigate and Forticlient solutions for three years and they have proven to be very stable solutions.  

What do I think about the stability of the solution?

Fortinet FortiGate-VM is very stable.

What do I think about the scalability of the solution?

The solution has proven to be scalable to all our requirements. In the years using Fortinet, we have had no cases of scalability due to Fortinet. We have had to increase the firewall resources to deal with a large increase in Forticlient connections.

How are customer service and support?

The technical support is very good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Check Point. Though it is a good solution, the license costs became too high for our organization and obliged us to look for another option.

How was the initial setup?

The initial setup was a little complicated due to our engineers working on knowledge of Checkpoint and trying to replicate the same configurations.  Hindsight finds it may have been less complicated to build the rules from the ground up rather than importing them.

What about the implementation team?

Mostly through a vendor team at first, however, the process was plagued by miscommunications and inadequate scope definitions.

What's my experience with pricing, setup cost, and licensing?

Be very clear with your security consultant who is proposing Fortinet as a solution regarding all the features and integrations you expect to achieve with the solution.

Which other solutions did I evaluate?

We reviewed Palo Alto, Barracuda, and Sophos.

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate-VM
October 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
871,408 professionals have used our research since 2012.
reviewer1764255 - PeerSpot reviewer
Systems Engineer at a tech vendor with 5,001-10,000 employees
Real User
Straightforward and easy to manage
Pros and Cons
  • "I've found the UTM features and the SD-WAN to be most valuable."
  • "The operating system isn't stable, so it goes to memory counters every night."

What is our primary use case?

The majority of my use cases are firewalls and SD-WAN.

How has it helped my organization?

Most customers are moving to SD-WAN, so with FortiGate-VM, when solutions are traditional WAN, limitations have been addressed by the SD-WAN.

What is most valuable?

I've found the UTM features and the SD-WAN to be most valuable.

What needs improvement?

The operating system isn't stable, so it goes to memory counters every night.

For how long have I used the solution?

I've been using this solution for around ten years.

What do I think about the stability of the solution?

This solution isn't very stable with the new operating systems compared to the old ones.

What do I think about the scalability of the solution?

FortiGate is scalable.

Which solution did I use previously and why did I switch?

I've previously used Sophos, Palo Alto, and Check Point. We switched to FortiGate because it's straightforward and easy to manage and also has co-costing for customers.

How was the initial setup?

The initial setup was straightforward, and I'd rate my experience as four out of five. Depending on the environment, deployment takes between two to three months.

What was our ROI?

I would rate the ROI as four out of five.

What's my experience with pricing, setup cost, and licensing?

Licensing is usually on an annual, two-year, or three-year basis. I would rate the product's pricing as four out of five.

What other advice do I have?

I'd give this solution a rating of nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1140930 - PeerSpot reviewer
Technical Lead at a government with 1,001-5,000 employees
Real User
Responsive support, useful analyzer, and effective protection
Pros and Cons
  • "The most valuable features of Fortinet FortiGate-VM are the servers, analyzer, and track protection."

    What is our primary use case?

    We use Fortinet FortiGate-VM as a network firewall.

    What is most valuable?

    The most valuable features of Fortinet FortiGate-VM are the servers, analyzer, and track protection.

    For how long have I used the solution?

    I have been using Fortinet FortiGate-VM for approximately seven years.

    What do I think about the stability of the solution?

    The solution is highly stable.

    What do I think about the scalability of the solution?

    The solution is not scalable.

    We have approximately 7,000 users using this solution in my organization.

    How are customer service and support?

    The support has been responsive in my experience.

    How was the initial setup?

    The initial setup is easy and took approximately six months.

    What about the implementation team?

    We did the implementation with an integrator called Dimension Data and from Fortinet support.

    We have a six-person technical team that does the maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be less expensive. There are some features that have to be purchased separately that have their own license.

    What other advice do I have?

    I rate Fortinet FortiGate-VM a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Senior Network Engineer at a financial services firm with 501-1,000 employees
    Real User
    Easy to learn and use
    Pros and Cons
    • "The most valuable features are the SD-WAN and the web filtering applications control."
    • "Areas for improvement would be application control and web filtering."

    What is our primary use case?

    The primary use of this solution is to provide information about SD-WAN and how Fortigate helps to reduce costs.

    What is most valuable?

    The most valuable features are the SD-WAN and the web filtering applications control.

    What needs improvement?

    Areas for improvement would be application control and web filtering.

    For how long have I used the solution?

    I've been using this solution for three years.

    What do I think about the stability of the solution?

    I haven't seen any problems with stability.

    What do I think about the scalability of the solution?

    The scalability of this solution is limited.

    How are customer service and support?

    The technical support is very good.

    How was the initial setup?

    The initial setup was very straightforward, and deployment did not take a long time.

    What other advice do I have?

    This is a very easy appliance, and they make it easy to learn. I would rate it as eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of systems and technology at Hotel Zuana Beach Resort
    Real User
    Simple VPN creation, good technical support, and integrates well
    Pros and Cons
    • "Fortinet FortiGate-VM is very easy to create the user of VPN, allowing them to use it quickly. Additionally, the integration and interface are good."

      What is our primary use case?

      We use Fortinet FortiGate-VM as a firewall for our internet.

      What is most valuable?

      Fortinet FortiGate-VM is very easy to create the user of VPN, allowing them to use it quickly. Additionally, the integration and interface are good.

      For how long have I used the solution?

      I have been Fortinet FortiGate-VM for approximately three years.

      What do I think about the stability of the solution?

      The stability is good.

      What do I think about the scalability of the solution?

      Fortinet FortiGate-VM is scalable.

      We have 110 systems for users that we can connect and we have 12 users using the VPN.

      How are customer service and support?

      The technical support in my experience has been good.

      What about the implementation team?

      We require ten people for the deployment of Fortinet FortiGate-VM.

      What's my experience with pricing, setup cost, and licensing?

      We have been waiting a long time for the vendor to give us licenses, it has been five months and we are still waiting. However, the price is reasonable.

      What other advice do I have?

      I rate Fortinet FortiGate-VM a ten out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Full support analyst at Gruppen
      Real User
      A very friendly and easy solution with an easy to use configuration, graphical interface and command line
      Pros and Cons
      • "The configuration, graphical interface and command line are easy to use."
      • "The price is problematic."

      What is our primary use case?

      We primarily use the solution as a public cloud for Microsoft Azure. 

      What is most valuable?

      My experience with the solution has been very positive and Fortinet provides a great layer of security when it comes to SD-WAN and other security capabilities. There are many models available to suit a host of environments. 

      The solution is extremely easy and friendly. The configuration, graphical interface and command line are easy to use.

      What needs improvement?

      The price is problematic. 

      An interesting feature of the vendor license involves SD-WAN orchestrator and this should be addressed in the part which deals with feature licensing. 

      For how long have I used the solution?

      I have been working with FortiGate products for the past five years and with Fortinet FortiGate-VM for the past year. 

      How are customer service and support?

      The technical support varies with the product in question. The support for FortiGate appliances is relatively good compared with the more complicated support afforded other products. 

      Which solution did I use previously and why did I switch?

      I like the comparative use of the SD-WAN feature of the solution. 

      What's my experience with pricing, setup cost, and licensing?

      The solution could be better priced. 

      What other advice do I have?

      My sole experience with the solution is in the Azure environments. 

      As a Fortinet partner, I make use of many of its products. 

      As I feel Fortinet FortiGate-VM to be a good solution, I rate it as a ten out of ten. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Consultor Infraestructura, Networking y Seguridad en Seti Consulting at SETI CONSULTING
      Real User
      Easy to set up, stable and fast with good WAN optimization capabilities
      Pros and Cons
      • "The most valuable feature is the WAN optimization."
      • "The most valuable feature is the WAN optimization."
      • "In terms of improvement, there have been some problems with the bandwidth of the security layer."
      • "We have encountered certain issues with the bandwidth in respect of the security layer."

      What is our primary use case?

      We use Fortinet FortiGate-VM as an SD-WAN solution and for security profiles.

      I do not recall which version we are using. 

      What is most valuable?

      The most valuable feature is the WAN optimization. 

      What needs improvement?

      We have encountered certain issues with the bandwidth in respect of the security layer. 

      For how long have I used the solution?

      I have been working with Fortinet FortiGate-VM for two years. 

      What do I think about the stability of the solution?

      The solution has good stability. 

      What do I think about the scalability of the solution?

      For the moment, we don't have plans to increase the usage. 

      How was the initial setup?

      The initial setup was simple.

      The setup period can vary. I believe it did not take us more than a week. 

      What about the implementation team?

      There are ten people in our organization who are responsible for the deployment. 

      What's my experience with pricing, setup cost, and licensing?

      Our licensing costs are of a general nature. There are no additional costs beyond the standard fee. 

      What other advice do I have?

      There are around 100 users making use of the solution in our organization. 

      The solution is quite good. It is simple and fast. 

      I rate Fortinet FortiGate-VM as a nine out of ten. 

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.
      Updated: October 2025
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      Buyer's Guide
      Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.