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IT Specialist at a tech services company with 51-200 employees
Real User
Stable, with great technical support and excellent firewall capabilities
Pros and Cons
  • "Overall, it's an excellent solution."
  • "The key activation is very complicated at times."

What is our primary use case?

You can use the balance of FortiGate for an HTTP server, for example. It's not a total solution like a firewall, however, you have a lot of structure within it for normal firewalls or next-generation firewalls. FortiGate is the firewall for Fortinet.

What is most valuable?

Overall, it's an excellent solution.

The solution is largely very stable. 

Technical support has been good.

The firewall capabilities are very good.

What needs improvement?

The key activation is very complicated at times. For example, when you use it for different customers, due to the fact that they are linked with one customer or another, you need an account. Sometimes the customer doesn't have the account, or they confuse the key. It derails the process a bit. It would be ideal if they could simplify or streamline the process.

The internal logs could be easier to manage. When you handle debugging sometimes you have some trouble seeing the whole of a packet that crossed the firewall. Luckily, I have a lot of expertise and therefore can work within these shortcomings. However, it would be easier if there was more visibility.

For how long have I used the solution?

I've used the solution for five years at this point. I've used it for a while. 

Buyer's Guide
Fortinet FortiGate-VM
June 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's very stable. I remember only one case in which we had issues with a routing protocol. This was the big problem that I had with FortiGate, as they had some issues and they reduced the equipment. However, in the last five years, it was the one lone situation that I opened a case for and they took a lot of time to get to the solution, which was an SBS and BGP routing protocol into the FortiGate. That said, that issue was on an appliance, not a VM solution.

What do I think about the scalability of the solution?

One of the primary clients we have that uses the solution is a bank. They utilize it for internal services.

How are customer service and support?

The technical support is good. For me, it's a simple process in that you open a case, and, depending on your contract, normally they respond quickly and their help normally is good. I would say I am satisfied with the level of support they offer to clients. 

What other advice do I have?

I work with a service provider and he sells service in cloud and FortiGate products, including FortiGate VMs. With this, he sells services, and I work with him on support and initial configurations or deactivations for customers. 

I work with various versions of the solution, the latest being 7.7.

We use a variety of deployments, including on-premise and in public clouds. Not an American public cloud, however. Rather, it's a public cloud here in South America.

I'd rate the solution at a ten out of ten. the product is excellent and I am very happy with it overall.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1602627 - PeerSpot reviewer
Network Security Engineer at a tech company with 201-500 employees
Real User
A simple solution with very fast response time
Pros and Cons
  • "I find the simplicity to be most valuable."
  • "The graphical user interface should be enhanced."

What is our primary use case?

The majority of the government sector prefers using the solution as an external firewall and most of the customers prefer that it be one layer. It's good for use as a preemptive firewall.

What is most valuable?

I find the simplicity to be most valuable. The solution is very simple to manage and to use effectively. It has a very fast response time. There is no need to make improvements to it whatsoever. 

What needs improvement?

The graphical user interface should be enhanced. While the antivirus profile can be implemented very easily with the graphic user interface, there are many important features that cannot be undertaken without the CLI command like signature, such as extending a  database. One cannot do a graphical user interface for this and CLI command must be employed instead. 

All hidden features related to CLI should appear as a graphical user interface.

For how long have I used the solution?

I have been an integrator for Fortinet FortiGate-VM for a couple of years. 

What do I think about the stability of the solution?

The solution is really stable and the connection with FortiGate is very good, as is the solution. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Fortigate has its own systems and provides the services that are related to the priority of the ticket. They provide the tickets for groups, say... one through four and have their own metrics for how they manage these tickets. As such, I consider Palo Alto to be faster and more professional. 

How was the initial setup?

Template or marketplace on Azure can be employed. The credentials one will select while doing the deployment can be used in respect of VM with Fortigate. 

What's my experience with pricing, setup cost, and licensing?

Similar to Palo Alto, we have our own license and we're working on this. The customer must buy his own license. 

What other advice do I have?

Just like with Palo Alto, all products are deployed on the cloud.

We have a large number of customers who are making use of the solution, south of 30. Those in Qatar opt for the solution because of its comparative cost effectiveness. It is not only cheaper but also good.

I rate Fortinet FortiGate-VM as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Fortinet FortiGate-VM
June 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Network Engineer at a tech services company with 11-50 employees
Real User
Good security and fair pricing but require knowledge of command line coding
Pros and Cons
  • "The pricing of the solution is good."
  • "The block, the clarity, the quarantine command, is not very user-friendly. You would have to do everything through the command line and I would have preferred if it wasn't a CLI."

What is our primary use case?

Originally, I used the solution for a graduation project. I'll soon be using it in a new context.

What is most valuable?

My favorite feature that I enjoyed using is the SD-WAN, the application control, the IPS&IDS, and Security Fabric (which I enjoyed the most because of the visibility it offers of your whole Network) . 

It's less complicated than other firewalls. FortiGate is less complicated and it's guaranteed. By guarantee I mean better control against the attack surface because no firewall 100% guarantee that you won't be attacked.

With security Fabric, I was able to see everything that was going on. The visibility it provided was excellent. 

The pricing of the solution is good.

We've found the solution to be relatively stable.

What needs improvement?

There's this command in the email of service policy that you add for the email of service policy. It's hard to do in reality. It could be made easier.

The block, the clarity, the quarantine command, is not very user-friendly. You would have to do everything through the command line and I would have preferred if it wasn't a CLI. 

For how long have I used the solution?

I used it for a few months to a year ago and am beginning to use it again.

What do I think about the stability of the solution?

It is stable. In security, we handle shortouts and blackouts. Never in my time have we had a blackout, however, if you lose power, you do lose the whole firewall, which is bad.

How are customer service and technical support?

I've never dealt with technical support. I cannot speak to how helpful or responsive they are.

I have, however, used their tech demonstrations to learn about the product. That's helpful in terms of understanding, however, dealing with support directly has never come up.

Which solution did I use previously and why did I switch?

While I typically work with Fortigate, I'm still learning to work with Cisco Firepower.

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly reasonable. Compared to the pricing of other firewalls, it is very good. We have no complaints.

What other advice do I have?

We used to be just a customer, however, it's my understanding that now the company has partnered with Fortinet.

I'd rate the solution at a ten out of ten.

I always recommend Fortigate to other users. It's quite good. As long as you know, or learn the command line, you're probably going to be okay. Any problems we've had have been relatively insignificant in nature. The features, in general, have been so great. It's really been a very good product.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Associate Pre Sales at a tech vendor with 51-200 employees
Real User
High visibility, great overall support, and has plenty of features
Pros and Cons
  • "The most valuable features are locking applications from in and out of my test network and testing malware on different devices. I use malware detection, antivirus, and basic firewall policies to check for different types of security breaches. The UI is really nice and easy to use."
  • "I have had a data issue with physical devices that could improve."

What is our primary use case?

I am using this solution for testing the protection, but not in a production environment.

How has it helped my organization?

The Security Fabric feature is beneficial allowing us to have centralized visibility of all our devices and traffic on our network in one place. This is not typically offered on traditional firewalls.

What is most valuable?

The most valuable features are locking applications from in and out of my test network and testing malware on different devices. I use malware detection, antivirus, and basic firewall policies to check for different types of security breaches. The UI is really nice and easy to use.

What needs improvement?

I have had a data issue with physical devices that could improve.

For how long have I used the solution?

I have been using this solution for a few months.

What do I think about the stability of the solution?

The solution is stable in terms of performance, but I have faced some issues with memory. The solution does not use the creation memory approach, that other vendors do, or what you would normally find in these kinds of devices. I think it is because the memory gets over-utilized a lot is why I am having the issue with the memory.

What do I think about the scalability of the solution?

In my previous employment, I used to work with approximately six people, and we were responsible to monitor and manage FortiGate itself. I most recently switched my employment and in this particular role, there are approximately five other testers using this solution.

How are customer service and technical support?

I am satisfied with all of the support for this solution. They have great documentation that is well written of everything that you need to know, such as UI functionality. There are different guides for many things that are really helpful. The technical support is really good.

How was the initial setup?

Before installation, you are able to download the solution online based on the platform you are planning to use it on. For example, if you are going to use it on ESXi, Hyper-V, or AWS, you will have a separate specific installer file for each. The installer is based on the platform you are trying to install it on.

If you have some experience with using virtual technologies or virtualizing software, it is not that complicated to do the installation. For beginners, it might get a little complex or complicated because you have to replicate the properties of a physical device in a virtual container.

What other advice do I have?

For firewall devices, Fortinet is very good. They can improve on other solutions, I have used some solutions in the past that did not have a good UI. There are other things that Fortinet as a whole can focus on.

I rate Fortinet FortiGate-VM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VINAY GUJARATHI - PeerSpot reviewer
Owner at Mindware Computer Solutions
Reseller
Top 20
A scalable security solution with a valuable network security feature
Pros and Cons
  • "The most valuable features are network security, VLAN, network protection, and encryption are very valuable to us."
  • "Integration could be better. Whatever devices I'm using with FortiGate are all compatible. The access points and switches are also FortiGate, so I can easily integrate them. But it would be better if we could embed other devices as well. There are compatibility issues with other brands, and we need that. We can only integrate universal brands with FortiGate. The initial setup could also be easier."

What is our primary use case?

We installed Fortinet FortiGate-VM for security purposes. Our main motivation is for security reasons and improving networking.

What is most valuable?

The most valuable features are network security, VLAN, network protection, and encryption are very valuable to us.

What needs improvement?

Integration could be better. Whatever devices I'm using with FortiGate are all compatible. The access points and switches are also FortiGate, so I can easily integrate them. But it would be better if we could embed other devices as well. There are compatibility issues with other brands, and we need that. We can only integrate universal brands with FortiGate. The initial setup could also be easier.

For how long have I used the solution?

I have been working with Fortinet FortiGate-VM for three years.

What do I think about the stability of the solution?

It's stable, and our customers aren't giving us much of a problem.

What do I think about the scalability of the solution?

Our customers are very happy with its scalability.

How are customer service and technical support?

Technical support is good. However, we're not satisfied with partner support, and we're looking to diversify. We have signed up, and we're training our engineers.

How was the initial setup?

The initial setup is a little complex. Not too complex, but it's good because we like to work. It takes half an hour at most to install and deploy this solution.

What about the implementation team?

We're a reseller, and we implement this solution.

What other advice do I have?

On a scale from one to ten, I would give Fortinet FortiGate-VM an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator, reseller
PeerSpot user
reviewer1401510 - PeerSpot reviewer
Team leader technical support at a manufacturing company with 201-500 employees
Real User
A complete ecosystem with good scalability, performance, and support
Pros and Cons
  • "Its performance is adequate. We are quite satisfied with its performance. The fact that it is a complete ecosystem with all kinds of integrations is valuable. It did take us a couple of months to get a grip on the new software, but all in all, it replaced our on-premise and single-point solution environment."
  • "It would be useful to have integration with different reporting tools. This is something we are sorely missing. It would be a plus to have reporting integrations. It would be good to have more integration with the identity suites, such as Office 365 and Azure Active Directory, of different providers that we use. Integrations are already available, but it would be nice to have some more advanced options."

What is our primary use case?

We use it to separate our office environment from our training courses and customer environment. 

We have on-premise and cloud deployments. We use the on-premise version for the functionality for our local network, and we use the cloud-based solution to provide the same functionality for our cloud-hosted workspaces. We have its latest version. 

What is most valuable?

Its performance is adequate. We are quite satisfied with its performance. 

The fact that it is a complete ecosystem with all kinds of integrations is valuable. It did take us a couple of months to get a grip on the new software, but all in all, it replaced our on-premise and single-point solution environment. 

What needs improvement?

It would be useful to have integration with different reporting tools. This is something we are sorely missing. It would be a plus to have reporting integrations. 

It would be good to have more integration with the identity suites, such as Office 365 and Azure Active Directory, of different providers that we use. Integrations are already available, but it would be nice to have some more advanced options.

For how long have I used the solution?

I have been using this solution since 2015 or 2016. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is very scalable. In terms of the number of users, we have about 300 employees and 300 daily on-premise customers.

We have plans to increase its usage. We are looking at the high-availability options for our branch offices.

How are customer service and technical support?

Most of the technical support is provided by our support partner, but there have been some instances when I interacted with their technical support. They have been most satisfactory.

How was the initial setup?

Its initial installation wasn't really that hard. It was very much doable. It was a scaled rollout, which makes it a bit hard to measure.

What about the implementation team?

We did get some help from our network support partner. We initially needed extra help for the deployment. We didn't require any help later on. 

To support an environment of this size, two people are good enough. If this is the sole focus of their job, then even a single person would be enough.

What's my experience with pricing, setup cost, and licensing?

There is a support fee that can be bought on a yearly or two-yearly basis. I don't think they do five years. The best benefit is that the same pricing is guaranteed for that duration. If you can afford it, I would recommend using the longest possible time span.

Which other solutions did I evaluate?

We compared it with Check Point.

What other advice do I have?

I would definitely recommend this solution. I was advised to be very skeptical about the performance statistics as indicated in the documentation, but I didn't find that to be the case. It is very scalable with good performance.

I would rate Fortinet FortiGate-VM an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Analyst at Comdados
Real User
Easy to deploy and the support is good
Pros and Cons
  • "The support is good. We don't have any issues with the technical support."
  • "It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance."

What is our primary use case?

We work with the government and the customers do not want the VM solution, they prefer appliance solutions.

What is most valuable?

Compared to other appliances, the features are the same. 

The machine resources are the main difference.

What needs improvement?

It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance.

How are customer service and technical support?

The support is good. We don't have any issues with the technical support. 

How was the initial setup?

The deployment is easy, there are no issues with the deployment of this solution.

We deploy on-premises and sometimes on a private cloud.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. It's expensive.

What other advice do I have?

We like this solution.

I would rate Fortinet FortiGate-VM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1512672 - PeerSpot reviewer
Project Coordinator at a marketing services firm with 201-500 employees
Real User
Great performance and easy to setup
Pros and Cons
  • "It gives all the features of a full-fledged firewall with great performance."
  • "We are experiencing a failed login issue. There should also be improvements in functionalities we store to enhance our services."

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall to deliver high-performance network security solutions that protect our network and data from evolving threats.

What is most valuable?

It gives all the features of a full-fledged firewall with great performance.

What needs improvement?

We are experiencing a failed login issue. There should also be improvements in functionalities we store to enhance our services.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for the past ten years.

How was the initial setup?

The initial setup process was straightforward.

What's my experience with pricing, setup cost, and licensing?

There should be a reduction in the setup price and licensing costs.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: June 2025
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Buyer's Guide
Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.