We use the solution as an internal gateway to protect some of our data center solutions.
Deputy manager at Oculin Tech
Has good stability but its technical support services could be better
Pros and Cons
- "It is a scalable solution."
- "Its technical support could be better."
What is our primary use case?
What is most valuable?
The solution has the best group filtering features.
What needs improvement?
The solution's technical support could be better. Also, its hardware features need improvement as well.
For how long have I used the solution?
We have been using the solution for five years.
Buyer's Guide
Fortinet FortiGate
March 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable. We have medium and small businesses as our clients.
How are customer service and support?
The solution's technical support team's response could be faster.
How was the initial setup?
The solution's initial setup process is easy. A new environment takes two to three days, while an existing one takes more time to implement. Also, it requires ten executives to deploy it and three to six executives to maintain it.
What's my experience with pricing, setup cost, and licensing?
The solution's price is average. We have its yearly license. There are additional costs for support and license renewal.
What other advice do I have?
It is a good solution. I rate it a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Network Engineer at a energy/utilities company with 501-1,000 employees
Scalable and easy-to-manage solution
Pros and Cons
- "It is a stable solution compared to other vendors."
- "Its load balancing feature could be easy to configure."
What is our primary use case?
We use the solution to protect our services published on the internet.
What is most valuable?
The solution is more reliable and easy to manage than Cisco Firewall Solutions. It provides a flexible interface for configuration.
What needs improvement?
The solution's load balancing feature could be easy to configure in terms of interface.
For how long have I used the solution?
We have been using the solution for 15 years.
What do I think about the stability of the solution?
The solution is stable compared to other vendors.
What do I think about the scalability of the solution?
The solution is scalable for our medium enterprise.
How was the initial setup?
The solution is easy to access and configure in terms of GUI.
What about the implementation team?
The reseller for the solution helped us implement it.
What other advice do I have?
I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate
March 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Founding Partner at Innovadvice
Helps secure the network and connect remote sites but vulnerability management could be enhanced
Pros and Cons
- "The solution has helped our organization secure our network and connect remote sites."
- "There is an area for improvement in vulnerability management."
What is our primary use case?
The primary use case is branch network security.
How has it helped my organization?
The solution has helped our organization to secure a network and connect remote sites.
What is most valuable?
The most valuable feature is the technical support by FortiGate.
What needs improvement?
There is an area of improvement in the pricing model and vulnerability management.
In future releases, I would like to see partnering with cloud suppliers.
For how long have I used the solution?
I have been using this solution for less than a year.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of this solution a seven out of ten.
How are customer service and support?
Customer service and support are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was complex.
What was our ROI?
I have not seen an ROI yet. We do have plans to increase the usage in near future.
What other advice do I have?
I would suggest not to look for a single solution for all your security requirements and compare the pricing.
Overall, I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Management at Aptransco
Highly scalable, user-friendly interface and ease of operation
Pros and Cons
- "The solution is user-friendly and easy to operate."
- "There are some issues with security features and aspects like logs not being up to the mark."
What is our primary use case?
It is a firewall solution, so we utilize it regarding policies and security.
What is most valuable?
The solution is user-friendly and easy to operate.
What needs improvement?
The solution should have more security features and come with VPN authentication and multi-virus authentication.
For how long have I used the solution?
We used the previous model, FortiGate 600D. So, I worked with that. I have been using the solution for three years. We just procured the new solution, but we need to install it right away.
What do I think about the stability of the solution?
The solution is stable. I would rate the stability of the solution an eight out of ten because there are some issues with security features and aspects like logs not being up to the mark, as well as some challenges with VPN and multiple functionalities.
What do I think about the scalability of the solution?
It's a scalable solution. I would rate the scalability a nine out of ten. There are around 600 users in our organization using this solution. We have plans to increase the usage up to 2000 users.
How are customer service and support?
The customer service and support team is good. Their response time was great.
How was the initial setup?
The initial setup is straightforward. It has been in use for three years. It may take around four days to make it functional.
Typically, it can be up and running in just one day. However, due to a lack of expertise, it took a bit longer.
What about the implementation team?
I got a consultant to help with the deployment process. One person is enough for the solution; it can be an admin.
What was our ROI?
I have definitely seen an ROI.
What's my experience with pricing, setup cost, and licensing?
I don't want to get the full license as the technology is changing day by day. So, I have I prefer to procure a five-year license, and that's it.
Which other solutions did I evaluate?
We have used Microsoft Office and Cisco Switches. We have been using the FortiGate firewall.
What other advice do I have?
I advise the users to compare the solution with existing versions before using it.
Overall I would rate the solution an eight out of ten. I would like add more security features to the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ICT/Presales Manager at Balton Uganda
A reliable and practical solution that assists us in our day-to-day operations
Pros and Cons
- "Fortinet FortiGate's reliability is valuable."
- "I would like some automated custom reporting."
What is our primary use case?
We use Fortinet FortiGate for basic network security and people accessing through VPN.
How has it helped my organization?
Fortinet FortiGate is a reliable and practical solution that assists us in our day-to-day operations.
What is most valuable?
Fortinet FortiGate's reliability is valuable.
What needs improvement?
I would like some automated custom reporting.
For how long have I used the solution?
I have been using Fortinet FortiGate for one year.
What do I think about the stability of the solution?
Fortinet FortiGate is stable.
What do I think about the scalability of the solution?
The scalability has met our requirements. We have around 40 users.
Which solution did I use previously and why did I switch?
We previously used DrayTek before switching to Fortinet FortiGate which has more features.
What about the implementation team?
The implementation was completed in-house.
Which other solutions did I evaluate?
We evaluated Palo Alto Networks, but the cost of the solution and support were higher than Fortinet FortiGate.
What other advice do I have?
I give Fortinet FortiGate an eight out of ten.
The maintenance requires one person.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It manager at MMA2
Useful web filtering features with a straightforward setup
Pros and Cons
- "Web filtering is the most useful feature."
- "We can't identify which users are causing challenges when we have issues."
What is most valuable?
Web filtering is the most useful feature.
What needs improvement?
We can't identify which users are causing challenges when we have issues. For example, we may know we have a challenge with our network, but many want to know where it is and the particular user. That would help us to blacklist the user if needed and manage the user data.
For how long have I used the solution?
We have been using this solution for about six years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
It is very scalable, and I rate the scalability an eight out of ten. We have about a hundred users.
How are customer service and support?
I rate the technical support a seven out of ten because I don't use them often.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward and not difficult. I rate the setup an eight out of ten, and it did not take long to deploy.
What's my experience with pricing, setup cost, and licensing?
Pricing is an issue and is a bit high. I rate the pricing a six out of ten because it is expensive.
Which other solutions did I evaluate?
We evaluated other options like Zoho and Cisco. We chose Fortinet FortiGate SWG because the network we were using was poor.
What other advice do I have?
I rate the solution a nine out of ten. It is good, and I would recommend it to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Security & CyberSecurity Consultant at digitalDefense Information Systems GmbH
Improves speed and response to IT threats
Pros and Cons
- "FortiGate SWG's most valuable feature is integration with vulnerability management."
- "FortiGate SWG has helped our IT security teams to be faster and more responsive."
- "The initial setup is medium complex and takes between five days and a week."
- "The initial setup is medium complex and takes between five days and a week."
What is our primary use case?
FortiGate SWG is mainly used for threat detection and response.
How has it helped my organization?
FortiGate SWG has helped our IT security teams to be faster and more responsive.
What is most valuable?
FortiGate SWG's most valuable feature is integration with vulnerability management.
For how long have I used the solution?
I've been using FortiGate SWG for two years.
What do I think about the stability of the solution?
FortiGate SWG is very stable.
What do I think about the scalability of the solution?
FortiGate SWG is scalable.
How are customer service and support?
Fortinet's technical support is very good.
How was the initial setup?
The initial setup is medium complex and takes between five days and a week.
What's my experience with pricing, setup cost, and licensing?
FortiGate SWG is reasonably priced.
What other advice do I have?
I would rate FortiGate SWG nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Offers good protection and security
Pros and Cons
- "Overall security features and performance routing is good."
- "Overall security features and performance routing is good."
- "Lacks sufficient security options."
- "The security features are good but I'd like to see additional security options."
What is our primary use case?
Fortinet protects us from web attacks. We also use it to connect our remote users. I'm the IT infrastructure lead.
What is most valuable?
I think the overall security features and the performance routing is good.
What needs improvement?
The security features are good but I'd like to see additional security options.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
It's a stable solution, yes.
How was the initial setup?
The initial setup is simple and took us about half an hour. We have 50 users in the company. We have one person who deals with all our maintenance and deployment issues.
What's my experience with pricing, setup cost, and licensing?
We have a three-year license.
What other advice do I have?
I recommend this solution and rate it eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2026
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