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Presales Engineer at a tech services company with 11-50 employees
Real User
Scales well, but the technical support needs to be improved
Pros and Cons
  • "This product is definitely scalable."
  • "The support is the main thing that needs to be improved."

What is our primary use case?

We are a solution integrator and FortiGate is one of the security products that we implement for our clients.

What needs improvement?

The support is the main thing that needs to be improved.

For how long have I used the solution?

We have been using Fortinet FortiGate for five years.

What do I think about the scalability of the solution?

This product is definitely scalable. Our clients range from small to medium-sized businesses.

Buyer's Guide
Fortinet FortiGate
August 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,576 professionals have used our research since 2012.

How are customer service and support?

The technical support needs to be improved, and I would rate them a six out of ten.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

This is a product that I would recommend.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Director/Owner at Miodesk
Real User
Easy to use, well-priced, and scales to our requirements
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "In the future, I would like to see improvements made to cloud-based management."

What is our primary use case?

We use this firewall as part of our security solution.

What is most valuable?

The most valuable feature is the ease of use. It's very simple and this is one of its advantages.

What needs improvement?

I would like to see the product updated more frequently.

In the future, I would like to see improvements made to cloud-based management. They already have some features for this, but it's very basic.

For how long have I used the solution?

I have been using Fortinet FortiGate for 15 years.

What do I think about the stability of the solution?

Stability-wise, this is a good solution.

What do I think about the scalability of the solution?

Scalability is good, we have about 5,000 users.

How are customer service and technical support?

I have never used technical support from the vendor.

What about the implementation team?

We have an internal team for deployment, maintenance, and support.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate is good.

What other advice do I have?

My advice for anybody who is implementing FortiGate that it is a great product and easy to use, but be careful which firmware you use.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate
August 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,576 professionals have used our research since 2012.
Specialist of IT Solutions at INTERNEXA
Real User
Great anti-malware and web filtering features
Pros and Cons
  • "Good anti-malware and web filtering features."
  • "The solution could be more evenly structured."

What is our primary use case?

We primarily use this solution as a security perimeter and for VPN. We are partners of Fortinet. 

What is most valuable?

I like the anti-malware and web filtering features. 

What needs improvement?

The solution could be more evenly structured and I'd like to see orchestration in the calls included. The solution currently lacks that feature. 

For how long have I used the solution?

I've been using this solution for 12 months. 

What do I think about the stability of the solution?

The stability is great. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

The technical support is good. We rely a lot on the documentation which is a good standard. 

Which solution did I use previously and why did I switch?

I previously used Meraki but I prefer Fortinet for its value and software capabilities. It's better than any of the other products in this field. 

How was the initial setup?

The initial setup is very easy. Deployment time depends on the complexity of the situation. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual license fee - I get a good price on this product.

What other advice do I have?

I would rate this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1462002 - PeerSpot reviewer
Network Engineer at a manufacturing company with 5,001-10,000 employees
Real User
A highly-effective firewall but some evolution is required
Pros and Cons
  • "It's great for capturing the traffic and troubleshooting it."
  • "We were not able to build a full-mesh VPN; however, I am not sure if this was the fault of Fortinet FortiGate."

What is our primary use case?

Foremost, we mainly used it as a firewall. we also use it for low sharing between circuits.

What is most valuable?

It's great for capturing the traffic and troubleshooting it.

For how long have I used the solution?

We used Fortinet FortiGate for one year.

What do I think about the scalability of the solution?

Fortinet FortiGate is both scalable and stable.

How are customer service and technical support?

We used a different party for support — they were pretty good.

How was the initial setup?

Deployment was very easy.

What's my experience with pricing, setup cost, and licensing?

I think the price of Fortinet FortiGate is very reasonable.

What other advice do I have?

We were not able to build a full-mesh VPN; however, I am not sure if this was the fault of Fortinet FortiGate.

On a scale from one to ten, I would give Fortinet FortiGate a rating of seven. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1464204 - PeerSpot reviewer
GM: Information Systems at a logistics company with 501-1,000 employees
Real User
Its stability is the most valuable, and it is also scalable
Pros and Cons
  • "Its stability is the most valuable."
  • "It should provide better visibility over the network and more information in the form of reports for the end users. Its installation should also be easier."

What is our primary use case?

We use it to create a WAN. We also use it for the UTM firewall.

We don't have the latest versions. We've got the 60Ds and 30E products.

What is most valuable?

Its stability is the most valuable.

What needs improvement?

It should provide better visibility over the network and more information in the form of reports for the end users. Its installation should also be easier.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We use it at five sites, and all in all, we have around 300 users.

How are customer service and technical support?

We don't deal with Fortinet.

How was the initial setup?

It was complex for me, but it was quick.

What about the implementation team?

We had to use an outside resource to set it up.

What other advice do I have?

We are going to move over to Meraki, so we won't be using this solution. I would recommend this solution to others, but it is a matter of preference.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1262043 - PeerSpot reviewer
Junior Support Analyst at a pharma/biotech company with 201-500 employees
Real User
A superior solution for endpoint security
Pros and Cons
  • "The next-generation firewall is great."
  • "The captive portal could be improved."

What is our primary use case?

We use this solution for marketing and manipulation purposes.

Within our organization, there are roughly 500 people using this solution.

At the moment, we don't have any plans to extend our usage of this solution — currently, we are happy with the way things are.

What is most valuable?

The next-generation firewall is great.

What needs improvement?

The captive portal could be improved.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

This solution is very stable.

How are customer service and technical support?

I have never had to contact customer support. We have a team that handles all of the troubleshooting; however, they do provide excellent documentation.

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

At the moment, we don't have a deployment strategy.

We have a team of three people who handle all maintenance-related issues.

What other advice do I have?

Overall, on a scale from one to ten, I would give Fortinet FortiGate a rating of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sales engineer/Technical support engineer at Vietnet
Real User
Offers SD-WAN functionality with security features in one device
Pros and Cons
  • "The SD-WAN function is very developed. It has SD-WAN functionality with security features in one device. We can manage from one single console SD-WAN and the security policy."
  • "The central management for the FortiGate Fortinet Firewall needs improvement. They have the manager to do the essential management for both SD-WAN and for the security policy. They should also improve the SD-WAN function."

What is our primary use case?

I deploy SD-WAN and we use it for a next-gen firewall.

What is most valuable?

The SD-WAN function is very developed. It has SD-WAN functionality with security features in one device. We can manage from one single console SD-WAN and the security policy. You don't need to buy two separate devices for two functionalities. 

You don't need to spend your time on both devices for an SD-WAN and a security firewall device. You only need to manage in one console

What needs improvement?

The central management for the FortiGate Fortinet Firewall needs improvement. They have the manager to do the essential management for both SD-WAN and the security policy. They should also improve the SD-WAN function.

For how long have I used the solution?

I have been using FortiGate for five years. 

How are customer service and technical support?

Their support is good. They are experts. 

What's my experience with pricing, setup cost, and licensing?

I think the pricing is fair. 

What other advice do I have?

I would rate FortiGate an eight out of ten. They should improve the SD-WAN and central data management center.

Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
PeerSpot user
reviewer1456182 - PeerSpot reviewer
Senior Information Technology Auditor at a financial services firm with 1,001-5,000 employees
Real User
User-friendly, easy to operate, reliable, and easy to set up
Pros and Cons
  • "It's user-friendly and easy to operate."
  • "The command line is complicated, and the interface could be better."

What is our primary use case?

We use it as an end-server and to block traffic.

What is most valuable?

It's user-friendly and easy to operate.

What needs improvement?

The command line is complicated, and the interface could be better.

For how long have I used the solution?

I have been working with this solution for three years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable project. We plan to keep using it.

What do I think about the scalability of the solution?

This solution is scalable.

We have 300 users in our organization.

How are customer service and technical support?

Technical support is a local vendor. We are satisfied with the support that we have received.

Which solution did I use previously and why did I switch?

Previously, we used a MikroTik firewall.

How was the initial setup?

The initial setup is not complex, it's easy. It took 30 minutes to deploy.

It only requires one person to deploy and maintain.

What about the implementation team?

We have a vendor to support us.

What other advice do I have?

There is really nothing to complain about with this product. It's a very good product to use, and it has just started to get the top ratings for firewalls.

This is a good product and I would recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.