Fortinet FortiGate Reviews, Competitors and Pricing

reviewer1465677

Group Leader – FM Operations Team at a tech services company with 51-200 employees

Dec 15, 2020

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Straightforward and quick to deploy, user-friendly, and the UTM features well protect our infrastructure

Pros and Cons

"I think that the UTM features are the most value, as it truly protects my infrastructure."

"The support structure needs to be improved because every time we contact them, there is a delay in the response."

What is our primary use case?

We're using both firewall and UTM features, as well as the inbound and outbound traffic load-balancing functionality. We are also using the VPN.

What is most valuable?

I think that the UTM features are the most value, as it truly protects my infrastructure.

The interface is user-friendly.

What needs improvement?

The support structure needs to be improved because every time we contact them, there is a delay in the response.

For how long have I used the solution?

We have been using Fortinet FortiGate for almost eight years.

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What do I think about the stability of the solution?

This is a stable and reliable product.

What do I think about the scalability of the solution?

We have had no trouble scaling the solutions.

How are customer service and support?

Technical Team response time is slow comparatively other competition , However once the Engineer is allocated then incidents are managed properly

How was the initial setup?

The initial setup is straightforward and it is very quick to deploy.

What's my experience with pricing, setup cost, and licensing?

We purchased a five-year bundle package, which worked out cheaper than competing solutions.

Which other solutions did I evaluate?

We evaluated other products including those from Palo Alto and Cisco. However, compare the features and price for all of them, Fortinet was the best choice.

What other advice do I have?

This is a good product and I can recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Reviewer3147

Network Engineer at a tech services company with 201-500 employees

Nov 12, 2018

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The most valuable feature is the policy routing and application control

Pros and Cons

"The most valuable feature is the policy routing and application control."

"The UI could be improved."

What is our primary use case?

Our primary use case is for our small company. It is basically for users on the LAN-side. So, it is just for browsing mostly.

What is most valuable?

The most valuable feature is the policy routing and application control. In addition, the firewall will act as a call-switch. So, the performance within the LAN is good.

What needs improvement?

The UI could be improved.

For how long have I used the solution?

More than five years.

How are customer service and technical support?

We sometimes wait 30 to 40 minutes to get a tech engineer. But, then they are pretty good. Whenever I call for a problem they will assist me and correct me and they will fix up the call. Only one they are sure we have solved the problem will they disconnect from the call. Whenever the issue arises, they're available to help.

Which solution did I use previously and why did I switch?

I also have prior experience with SonicWall.

How was the initial setup?

The initial implementation was straightforward.

What's my experience with pricing, setup cost, and licensing?

I do not have personal experience with the pricing of the solution because my boss has been taking care of that aspect of the relationship with the solution.

Which other solutions did I evaluate?

SonicWall has a better UI solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.