It is a firewall solution, so we utilize it regarding policies and security.
Management at Aptransco
Highly scalable, user-friendly interface and ease of operation
Pros and Cons
- "The solution is user-friendly and easy to operate."
- "There are some issues with security features and aspects like logs not being up to the mark."
What is our primary use case?
What is most valuable?
The solution is user-friendly and easy to operate.
What needs improvement?
The solution should have more security features and come with VPN authentication and multi-virus authentication.
For how long have I used the solution?
We used the previous model, FortiGate 600D. So, I worked with that. I have been using the solution for three years. We just procured the new solution, but we need to install it right away.
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Fortinet FortiGate
November 2026
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What do I think about the stability of the solution?
The solution is stable. I would rate the stability of the solution an eight out of ten because there are some issues with security features and aspects like logs not being up to the mark, as well as some challenges with VPN and multiple functionalities.
What do I think about the scalability of the solution?
It's a scalable solution. I would rate the scalability a nine out of ten. There are around 600 users in our organization using this solution. We have plans to increase the usage up to 2000 users.
How are customer service and support?
The customer service and support team is good. Their response time was great.
How was the initial setup?
The initial setup is straightforward. It has been in use for three years. It may take around four days to make it functional.
Typically, it can be up and running in just one day. However, due to a lack of expertise, it took a bit longer.
What about the implementation team?
I got a consultant to help with the deployment process. One person is enough for the solution; it can be an admin.
What was our ROI?
I have definitely seen an ROI.
What's my experience with pricing, setup cost, and licensing?
I don't want to get the full license as the technology is changing day by day. So, I have I prefer to procure a five-year license, and that's it.
Which other solutions did I evaluate?
We have used Microsoft Office and Cisco Switches. We have been using the FortiGate firewall.
What other advice do I have?
I advise the users to compare the solution with existing versions before using it.
Overall I would rate the solution an eight out of ten. I would like add more security features to the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Core Network Team Lead at Green Enterprise Solutions (Pty) Ltd
A user-friendly and easy-to-install product that has a seamless performance
Pros and Cons
- "The product is user-friendly and not complex."
- "The solution must improve the support provided for customers around the globe, considering the time differences in different places."
What is our primary use case?
Our clients use the solution to ensure their environment is secured on all the layers. The application layer all the way to the networking. That's one of the main reasons they use the product in their environment.
What is most valuable?
It's a seamless product, and it's not buggy. The updates we receive from FortiGate are one of the most important features. The product is user-friendly and not complex.
What needs improvement?
The solution must improve the support provided for customers around the globe, considering the time differences in different places. The product could add some functionalities and features provided by its competitors to stay ahead in the market.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The product is stable. We haven't had issues so far. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable in most cases. It all depends on the customer's requirements. We haven't yet come across a situation whereby scaling is not possible. Our clients are small, medium, and enterprise businesses. Currently, one of our customers is not able to reach the specific level of scalability that they require so far. I rate the scalability an eight out of ten.
How are customer service and support?
The support is great. However, support needs to improve constantly. Even though they are good, they should try to stay ahead of the competitors.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is easy to install. The ease of setup depends upon the customer’s requirements. I rate the ease of setup a ten out of ten.
What about the implementation team?
The time to deploy the product depends on the clients’ requirements because we have to work hand in hand with the service provider. If we have to terminate a link on the firewall and everything from the networking perspective is all in place, it might just take a couple of minutes to deploy.
We need just need one to three engineers to deploy the solution. It depends on the magnitude of the client. The solution requires maintenance. More than three people are needed to maintain the product.
What's my experience with pricing, setup cost, and licensing?
The product is a little bit expensive. The certifications cost $400. Other vendors provide it for an average of $200 to $300. The product has an annual licensing fee. Additional costs depend on the user's requirements.
What other advice do I have?
People looking to use the product must ensure they have enough engineers who know how to work with it. Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate
November 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,665 professionals have used our research since 2012.
Jefe de Infraestructura y Servicios de TI at Grupo ASD
Highly stable, quick setup, and helpful support
Pros and Cons
- "The most valuable feature of Fortinet FortiGate SWG is its stability."
- "We are providing VoIP and the IP licensing could improve in Fortinet FortiGate SWG."
What is our primary use case?
We are using Fortinet FortiGate SWG as a firewall.
How has it helped my organization?
This solution has helped our organization because it is connected to the internet and has provided us with stable VPNs and networking solutions.
What is most valuable?
The most valuable feature of Fortinet FortiGate SWG is its stability.
What needs improvement?
We are providing VoIP and the IP licensing could improve in Fortinet FortiGate SWG.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for approximately one year.
What do I think about the stability of the solution?
I rate the stability of Fortinet FortiGate SWG a ten out of ten.
What do I think about the scalability of the solution?
I rate the scalability of Fortinet FortiGate SWG a ten out of ten.
How are customer service and support?
I rate the support of Fortinet FortiGate SWG a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Fortinet FortiGate SWG is simple and quick.
What was our ROI?
We have received a return on investment.
What other advice do I have?
I rate Fortinet FortiGate SWG a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ICT/Presales Manager at Balton Uganda
A reliable and practical solution that assists us in our day-to-day operations
Pros and Cons
- "Fortinet FortiGate's reliability is valuable."
- "I would like some automated custom reporting."
What is our primary use case?
We use Fortinet FortiGate for basic network security and people accessing through VPN.
How has it helped my organization?
Fortinet FortiGate is a reliable and practical solution that assists us in our day-to-day operations.
What is most valuable?
Fortinet FortiGate's reliability is valuable.
What needs improvement?
I would like some automated custom reporting.
For how long have I used the solution?
I have been using Fortinet FortiGate for one year.
What do I think about the stability of the solution?
Fortinet FortiGate is stable.
What do I think about the scalability of the solution?
The scalability has met our requirements. We have around 40 users.
Which solution did I use previously and why did I switch?
We previously used DrayTek before switching to Fortinet FortiGate which has more features.
What about the implementation team?
The implementation was completed in-house.
Which other solutions did I evaluate?
We evaluated Palo Alto Networks, but the cost of the solution and support were higher than Fortinet FortiGate.
What other advice do I have?
I give Fortinet FortiGate an eight out of ten.
The maintenance requires one person.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It manager at MMA2
Useful web filtering features with a straightforward setup
Pros and Cons
- "Web filtering is the most useful feature."
- "We can't identify which users are causing challenges when we have issues."
What is most valuable?
Web filtering is the most useful feature.
What needs improvement?
We can't identify which users are causing challenges when we have issues. For example, we may know we have a challenge with our network, but many want to know where it is and the particular user. That would help us to blacklist the user if needed and manage the user data.
For how long have I used the solution?
We have been using this solution for about six years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
It is very scalable, and I rate the scalability an eight out of ten. We have about a hundred users.
How are customer service and support?
I rate the technical support a seven out of ten because I don't use them often.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward and not difficult. I rate the setup an eight out of ten, and it did not take long to deploy.
What's my experience with pricing, setup cost, and licensing?
Pricing is an issue and is a bit high. I rate the pricing a six out of ten because it is expensive.
Which other solutions did I evaluate?
We evaluated other options like Zoho and Cisco. We chose Fortinet FortiGate SWG because the network we were using was poor.
What other advice do I have?
I rate the solution a nine out of ten. It is good, and I would recommend it to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at itecks
It can prevent and log malicious intrusions, tries, and attempts
Pros and Cons
- "It does not require a lot of maintenance."
- "The fact that Fortinet FortiGate IPS can prevent and log malicious intrusions, tries, and attempts is great."
- "The speed of the detection could be improved. The prevention mechanisms and implementation are not easy and could be better."
What is our primary use case?
We have to use Fortinet for the data center. We filter all the entries and all the requests towards servers in the data center, so we've set up Fortinet to receive all the requests and check them before sending them to the servers.
What is most valuable?
The fact that Fortinet FortiGate IPS can prevent and log malicious intrusions, tries, and attempts is great. We can replace them and check the logs to see what happened.
What needs improvement?
The speed of the detection could be improved. The prevention mechanisms and implementation are not easy and could be better. In addition, filtering and IDS could be added.
For how long have I used the solution?
We have used this solution at my organization for over ten years. The biggest version we have is the 500E. But we have 60E and a lot of mid-range SMB firewalls, including DC ones using 500E. It is deployed on-premises.
What do I think about the stability of the solution?
We have no issues with stability.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
We escalated a lot of technical issues during the deployment. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
We completed the deployment by ourselves, and it took a lot of time to deal with the main data centres. The deployment took us more than nine months. We have 100 people using Fortinet FortiGate IPS in our organization, and our clients have more than 5000 users. It does not require a lot of maintenance.
Which other solutions did I evaluate?
We went with Fortinet FortiGate IPS because they're the best according to Gartner.
What other advice do I have?
I rate this solution an eight out of ten. Regarding advice, prepare and ensure that the Fortinet product you choose is suitable for your situation and use case.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Occupational safety technician at Concremat
Filtering information is easy with this stable and scalable solution
Pros and Cons
- "The solution provides an easy way to filter information and the Fortinet lab is a great place to discover new things."
- "The interface and product support could use improvement."
What is our primary use case?
Our company has 500 users of the solution.
What is most valuable?
The solution provides an easy way to filter information and the Fortinet lab is a great place to discover new things.
What needs improvement?
The interface and product support could use improvement.
For how long have I used the solution?
I have used the solution for fifteen years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Product support could use improvement.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The solution is offered as an annual license.
What other advice do I have?
I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Coordinator at Plasser do Brasil
Great detection and anomaly hunting with a quick response
Pros and Cons
- "The detection is great."
- "Overall, it's a great solution; the detection is great, the possibility to detect any anomaly under our match work is great, and we have a quick response."
- "The solution could maybe use more integration with artificial intelligence to be more proactive."
What is our primary use case?
The solution is helping us with the base key match work operations center. They are monitoring our match work 24/7.
What is most valuable?
Overall, it's a great solution.
The detection is great. The possibility to detect any anomaly under our match work is great. We have a quick response.
What needs improvement?
We'd like more integration with the analyzer so we can track down any problem and have a correlation to try to find the root cause.
The solution could maybe use more integration with artificial intelligence to be more proactive.
For how long have I used the solution?
I've used the solution for eight months or so.
What do I think about the scalability of the solution?
We have about 100 users on the solution right now.
Which solution did I use previously and why did I switch?
I'm just using Fortinet right now.
What's my experience with pricing, setup cost, and licensing?
We pay monthly for licensing. You just need to pay standard costs and do not need to pay extra fees.
What other advice do I have?
I'm using the Fortigate 60f.
We're a partner.
I'd rate the solution nine out of ten. We are quite happy with its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Security System Consultant at Secureway Tecnologia da Informação Ltda
Easy for our technicians to operate and offers a variety of embedded solutions
Pros and Cons
- "I prefer FortiGate because it has a lot of other solutions embedded within it and is the easiest for our technicians to operate."
- "The price of the solution could be cheaper."
What is our primary use case?
It's a great solution for security and a big solution when you consider the functionality and skills. It also has IPS and Secure Web Gateway embedded and we can spawn a lot of solutions in the same box because we use the on-premises version.
What is most valuable?
I prefer FortiGate because it has a lot of other solutions embedded within it and is the easiest for our technicians to operate. It also has strong security factors, and it comes with SD-WAN.
What needs improvement?
The price of the solution could be cheaper.
For how long have I used the solution?
I have been using this solution for about six years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
I think it is easily scalable. Our company has about 100 employees and 50% of them are technicians that work with this solution.
How are customer service and support?
I'm located in Brazil and we have technical support available in Portuguese, which is our native language, so I think that the support is a good service.
How was the initial setup?
It was easy to set up this solution.
What other advice do I have?
FortiGuard keeps the IPS up-to-date for new threats, so my main advice is to keep your license up-to-date because if you forget to update your license, the protection will not be very effective.
I would rate this solution as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Security System Consultant at Secureway Tecnologia da Informação Ltda
Useful inspection capabilities, helpful support, and simple deployment
Pros and Cons
- "The most valuable feature of Fortinet FortiGate SWG is inspection."
- "The service provided by Fortinet FortiGate SWG is very good."
- "Fortinet FortiGate SWG could improve the price, it is expensive."
What is our primary use case?
We are using Fortinet FortiGate SWG to control the user's web access to certain places, such as WhatsApp, Facebook, or streaming sites.
What is most valuable?
The most valuable feature of Fortinet FortiGate SWG is inspection.
What needs improvement?
Fortinet FortiGate SWG could improve the price, it is expensive.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for approximately six years.
What do I think about the stability of the solution?
Fortinet FortiGate SWG is stable.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate SWG is good.
We have approximately 100 people using this solution in my company.
How are customer service and support?
The service provided by Fortinet FortiGate SWG is very good.
How was the initial setup?
The initial setup of Fortinet FortiGate SWG is simple.
What's my experience with pricing, setup cost, and licensing?
When comparing the price of Fortinet FortiGate SWG to other solutions it is expensive. The price could be better.
What other advice do I have?
My advice to others is for them to research the installation mode to see if it will be transparent or not.
I rate Fortinet FortiGate SWG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: November 2026
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