PeerSpot user
Dëvóps Engineer at a tech company with 51-200 employees
Real User
Fortigate is only cheap if you don't value your time or product quality
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3483 - PeerSpot reviewer
it_user3483Senior Consultant at Unify Square
Real User

Everyone writes basing on his own experience.
In this specific case (and I hope that it does not disturb you) would divide your review in two parts.

I agree with your complains regarding support.
My impression is that Fortinet prefers to delegate a big part of the problems to its reseller channel.
From then on, it is a simple matter of luck to find a company that is competent and able to help or not (I have found more often the second kind).

As you pointed out, it is not a different scenario from the one you have with other vendors, but it did NOT constitute a justification.

I do not use SOHO appliances (or not as often as you) so maybe they are not good as you noticed.
Again, probably the SOHO market, based on low prices - low quality is full of products that are not worth our time, not only the Fortinet's one.

Said so, I disagree from you about the Fortigate family of products to be not good as a whole. Their medium/high level appliances are so good (and so rich in features) that is really hard to find something like it on the market.

We are talking about UTM devices, able to replace what other vendors do with a lot of different pieces. They are not hard to configure (of course, it is not something for "newbies") and reliable.

I keep up networks with thousands of geographically dispersed users with no issue at all, and using only FortiGate appliances.

So, let me add (based on my experience, this time): support is not good. The high-end appliances from the FortiGate family are really good.

PeerSpot user
IT Manager at a tech vendor with 501-1,000 employees
Vendor
We were able to prevent the use of torrent applications. They need to improve the alert and event logs.

What is most valuable?

With the application and web filters, we were able to block social network websites and any other websites that could lead staff being less productive. We were able to stop use of VPN applications on the school’s network. We were able to prevent the use of torrent applications.

How has it helped my organization?

It was used in a school network, so it kind of helped in preventing staff and students from getting carried away with their browsing.

What needs improvement?

I feel they need to work on the alert and event logs. We were not able to get anything much out of it when we were facing issues. Not sure if it was a configuration issue; we were, in fact, not able to see any system-related logs.

For how long have I used the solution?

I used it for two years. I had to replace it as the number of staff increased to beyond its limit.

What do I think about the stability of the solution?

We did have an issue with it hanging occasionally. But then later, we figured out that it was handling traffic beyond its limit.

How are customer service and technical support?

Technical support is average.

Which solution did I use previously and why did I switch?

This was the first device we used.

How was the initial setup?

It was installed by the IT solution provider while setting up the school.

What other advice do I have?

It is a good device for a medium-sized company. But if you have over 150 staff/devices, I wouldn’t advise using this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
May 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
770,292 professionals have used our research since 2012.
Founder, Chairman of the Board at a tech services company with 1-10 employees
MSP
Complete, stable, and easy to use
Pros and Cons
  • "I like several features that this product has, such as antivirus and internet navigation inspection. It is also simple to use."
  • "It is very expensive, and their support is not very good. I hope that their technical support will be better in the future."

What is our primary use case?

I use FortiGate for perimeter security, web filtering, and antivirus purposes.

I use two different models. I use 90D and 200E.

What is most valuable?

I like several features that this product has, such as antivirus and internet navigation inspection. It is also simple to use.

What needs improvement?

It is very expensive, and their support is not very good. I hope that their technical support will be better in the future.

In terms of new features, it is a complete product. I don't expect any new features.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

Their support is not very good for such an expensive product. I expect better support. You can find a lot of documentation on Fortinet's website, but their technical support is not very good.

How was the initial setup?

It is easy to deploy and use. It didn't take more than a day.

What about the implementation team?

We deployed it ourselves. We have our own team. There are three people in our organization who directly use this product.

What's my experience with pricing, setup cost, and licensing?

It is expensive. You need to pay for the subscription every year, which is very expensive. The subscription includes technical support and hardware exchange in case of failure.

What other advice do I have?

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at a comms service provider with 51-200 employees
Real User
Good performance and web filter capability
Pros and Cons
  • "The most valuable feature is the web filter."
  • "Some of the features in the graphical user interface do not work, which requires that we used the command-line-interface."

What is our primary use case?

This firewall is an antivirus, protects against spam, and is an IPS.

What is most valuable?

The most valuable feature is the web filter.

The performance is fine.

What needs improvement?

Some of the features in the graphical user interface do not work, which requires that we used the command-line-interface. We have problems with that.

Log retention should be greater than 24 hours.

For how long have I used the solution?

I have been using FortiGate for about eight years.

How was the initial setup?

The complexity of the initial setup depends on the implementation. There are some that are very simple, whereas others are complex.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user69804 - PeerSpot reviewer
Engineer at a tech vendor with 51-200 employees
Vendor
I've been with Fortinet for 8 years now. Even when not considering anything else, I still consider other vendors

I'm obviously a fan of the FGTs - I'm aware of the solutions to the "problems" many newcomers experience. I'm comfortable.

But maybe too comfortable. Though I've just introduced my new employer to Fortinet, you must always be objective in your search for proper hardware. Do your homework, cross the T's and dot your I's.

Even when not considering anything other than a FGT, I still consider other vendors - that doubt, nagging or gnawing at the back of my brain. And even when I force myself to be unbiased, the FGT line always wins. I WANT to move on; it's time - I've been with Fortinet for 8 years now. But they somehow keep winning my loyalty. And it's not with unending bugs. The Hardware is legit; it's tight. It's fast. It's pretty - LOOK! They come in WHITE now! How Apple. The point is, FGTs are just doing it and doing it and doing it well. I continue to get creative with design and implementation, and they continue to flex and perform. Unique configurations not possible with other Vendors I've worked with. They have their shortcomings in areas; ALL vendors have their shortcomings - aware or not. But which shortcomings mean nothing to you?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user69351 - PeerSpot reviewer
Network Engineer at a construction company with 1,001-5,000 employees
Vendor
Fortinet vs. Palo Alto

I work with both Fortinet and Palo Alto.
 For me, the advantage of Palo is visibility, reporting and user authentication. Fortinet is easier and faster to configure.
 A commit on a Palo Alto is very long when we are used to have a direct modification of Fortinet.
 Virtual wire on Palo Alto is much more easier than transparent mode of Fortinet, it's really useful to prepare an integration or a demo in real situation and the tap mode is cool for that too.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Integrates smoothly, scales well, and high-quality features
Pros and Cons
  • "The solution is highly scalable because they have devices that can handle a large amount of traffic."
  • "The solution could have licensing fees reduced in the future."

What is most valuable?

When trying to move from MPLS to SD-WAN they have a very good SD-WAN offering. 

The solution integrates well.

It has high-quality security features.

It provides a full end-to-end security suite.

The security of the solution is good.

What needs improvement?

The solution could have licensing fees reduced in the future.

For how long have I used the solution?

I have been using the solution for 5 years.

What do I think about the stability of the solution?

It is not common for the solution to become unstable, but it does happen. The good thing is, they constantly release updates. If the version you are using has a bug, in the next version it definitely will be fixed.

What do I think about the scalability of the solution?

The solution is highly scalable because they have devices that can handle a large amount of traffic. The VM version with the hardware appliances is widely scalable. It can handle small businesses to large scale enterprises. In terms of mode of deployment, you have VM, hardware appliance, and cloud. There is cloud management as well that is scalable. It can suit a number of deployment scenarios.

We currently have 50 employees using the solution, some of our clients that have deployed it has 1000 users and it has not given a problem.

How are customer service and technical support?

The customer service was very fast to respond to our needs.

How was the initial setup?

The installation is not difficult but there is a learning curve, it becomes easy over time. 

The basic installation took approximately two days. A more complicated scenario can take even up to two weeks. Depending on the options that you are looking for, there are many things you can consider. If you are looking at a complex design then you are going to take more time.

What about the implementation team?

I did the deployments myself with one other technician.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is very competitive. The license price can vary depending on the product you have and the different types of licenses you need. For example, they have an enterprise and UTM license. It depends on the type of license and the size of the company.

What other advice do I have?

Fortinet has a product that can cater to any area of the security market. For example, application firewall and authentication products.

I would recommend this solution to others.

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Junior Network Engineer at a tech services company with 11-50 employees
Real User
Stable and straightforward to deploy, but technical support needs improvement
Pros and Cons
  • "This is an easy solution to deploy."
  • "Technical support needs to be improved."

What is our primary use case?

We are a solution provider and FortiGate is one of the security products that we implement for our customers.

What is most valuable?

This is an easy solution to deploy.

What needs improvement?

Technical support needs to be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for almost two years.

What do I think about the stability of the solution?

Stability-wise, FortiGate is good. We plan to continue working with it in the future.

What do I think about the scalability of the solution?

FortiGate is a scalable product and our customer has approximately 2,000 users.

How are customer service and technical support?

The customer support is expensive.

We have had difficulties with technical support from Fortinet.

Which solution did I use previously and why did I switch?

I also have experience with Cisco, and FortiGate is the cheaper solution.

How was the initial setup?

The installation is straightforward and it took about two months for us to deploy for our last customer.

Some customers have this deployed on-premises, whereas others have a cloud-based deployment. The choice depends on the environment.

What about the implementation team?

We have an in-house team to deploy this product for our customers. We also give them technical support. Relationships with our customers are very important.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate support is too expensive.

Which other solutions did I evaluate?

We try to help our customers evaluate and choose the best solution for them. Sometimes, they implement Cisco products.

What other advice do I have?

Fortinet FortiGate is a firewall product that I recommend.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.