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Security Presales Consultant at a tech services company with 501-1,000 employees
Real User
Top 5
Straightforward implementation, priced well, and effective proxy mode
Pros and Cons
  • "The most valuable features of Fortinet FortiGate are the ability to work in proxy mode, which other solutions, such as Palo Alto cannot. There are some features that are better that come at no extra license or subscriptions cost, such as basic SD-WAN. The DLT is useful, other solutions have the same feature too, such as Palo Alto."
  • "Fortinet FortiGate could improve by having better visibility. Palo Alto has better visibility."

What is our primary use case?

Fortinet FortiGate is a firewall used for network security.

How has it helped my organization?

Fortinet FortiGate has helped our organization because it provides us with all features that are existing in all the other firewalls, they have a great firewall. Fortinet firewall gives you all the controls you need to control and inspect your traffic from malicious attacks.

What is most valuable?

The most valuable features of Fortinet FortiGate are the ability to work in proxy mode, which other solutions, such as Palo Alto cannot. There are some features that are better that come at no extra license or subscriptions cost, such as basic SD-WAN. The DLT is useful, other solutions have the same feature too, such as Palo Alto.

Fortinet FortiGate can be deployed in the cloud, they have a full portfolio for security. You are able to integrate other Fortinet solutions together to take full advantage of their security portfolio.

The Fortinet FortiGate documentation library and full resources can be reached easily. You can search and find a solution to a problem you might have. Additionally, the overall solution is highly user-friendly.

What needs improvement?

Fortinet FortiGate could improve by having better visibility. Palo Alto has better visibility.

When using Fortinet FortiGate you sometimes have to use the CLI to do some configurations which can be sometimes more difficult than using a GUI that other solutions can use, such as Palo Alto.

Buyer's Guide
Fortinet FortiGate
August 2022
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
620,987 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately 40 years.

What do I think about the stability of the solution?

The stability is very good in Fortinet FortiGate. If there are bugs or problems the issues are fixed quite quickly with updates. Palo Alto has a similar level of stability, they support their appliance from updates to the OS.

What do I think about the scalability of the solution?

Fortinet FortiGate has good scalability. You can deploy it in multiple areas and in multiple deployment modes such as firewall, inter-firewall, or core firewall. Fortinet FortiGate has appliances on multiple series that have different performances. You can choose multiple areas or multiple sites.

How are customer service and support?

I have not used the support from Fortinet FortiGate. I have solved the issues I have had from using my own experience.

Which solution did I use previously and why did I switch?

I have used Palo Alto previously.

When comparing Fortinet FortiGate and Palo Alto, they are equivalent to each other. However, Palo Alto is the Gartner Magic Quadrant leader and is easy to deploy. It would be difficult to describe the advantages or disadvantages because they are very similar.

How was the initial setup?

Fortinet FortiGate has simple ways some of the features can be configured, such as VPN and routing protocols. You need additional effort to do it using Palo Alto. Palo Alto has a more detailed required configuration and this is why extra effort is needed.

I would rate the implementation of Fortinet FortiGate a five out of five.

The process of implementation is easy.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiGate can be better than others solutions because Fortinet sometimes helps you with the prices. They help the customers buy the solution by providing them a discounted price for good technology to protect their environment from multiple exploitations and network attacks.

Fortinet FortiGate as a less expensive solution than Palo Alto.

I would rate the price of Fortinet FortiGate a four out of five.

Which other solutions did I evaluate?

I have evaluated other firewall solutions.

What other advice do I have?

Fortinet firewalls are a great new generation firewall. Since we are in these pandemic times with the increasing number of remote workers, you need one solution to protect against the additional breaches on a day-to-day basis. This means you need a great SD-WAN solution. Fortinet FortiGate helps by preventing these attacks because it is a secure solution and you have full visibility of the scalability of the traffic. The solution takes the appropriate actions paths based on the FLAs

Fortinet FortiGate is an excellent choice for you to implement as an SD-WAN solution.

I rate Fortinet FortiGate a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Solution Architect at a tech services company with 51-200 employees
Reseller
Top 20
Easy to configure and manage, supports link load balancing, and it has superior throughput
Pros and Cons
  • "The most important feature, normally for small business customers, is link load balancing."
  • "If they had better integration with security products, such as Cisco ISE or Rapid Threat Containment, then it would be an improvement."

What is our primary use case?

We are a system integrator and Fortigate is one of the firewalls that we implement for our clients. I am a solution architect.

Our primary use for this firewall is the IPS.

What is most valuable?

One of the things I like best is the ease of configuration.

Management-wise, it is very good.

The most important feature, normally for small business customers, is link load balancing.

The firewall throughput is very good. Most of the customers in this region use FortiGate for their data center firewalls, and the main reason is because of its high throughput.

What needs improvement?

Fortinet is good in terms of security and threat prevention, but they are not leading. For example, the signature database can be improved.

If they had better integration with security products, such as Cisco ISE or Rapid Threat Containment, then it would be an improvement. Customers that have ISE implemented are able to provide inputs based on malicious traffic, and then ISE will automatically block it.

For how long have I used the solution?

We have been working with Fortinet FortiGate for the past two years.

What do I think about the stability of the solution?

Stability-wise, they are good at the job of a data center firewall. For a perimeter firewall, it is for smaller customers, preferably.

What do I think about the scalability of the solution?

The scalability depends on the design and how it was done. You have to think about the next five years. We get lots of new updates on the older versions and if the product is still in support then the new features will be included.

How are customer service and technical support?

The responsiveness of the support depends on the level of support that you have. If you have premium support then you will get immediate access to them. Otherwise, you have to wait for some time, perhaps an hour, before they get back to you.

On the technical details, there are different levels of access. Once you have engineer access then most of the cases are going to get resolved, or otherwise, they will go to their development team.

Which solution did I use previously and why did I switch?

In addition to FortiGate, we are using Cisco SFR.

How was the initial setup?

The initial setup is straightforward. We have field configuration guides that we follow and you don't need to have much in-depth knowledge to set it up initially. However, performing the fine-tuning requires that you have proper training on the device.

Deploying the firewall for a new customer will be completed within two to three days, or perhaps a week at the most.

What's my experience with pricing, setup cost, and licensing?

Compared to vendors like Cisco and Palo Alto, FortiGate is the cheapest. However, they only have a small segment of the market. Fortinet is trying to appeal to small and medium-sized customers, and I think that their prices should be a little lower for this segment.

On the high-end devices, it is fine. However, the problem is that their subscription price is very high. If you purchase a one-year subscription with the hardware and then you want to renew for the second year, it is very costly. Your whole price ends up being very high.

Which other solutions did I evaluate?

As a system integrator, we sell a lot of similar solutions from a variety of vendors. We have found that the Fortinet firewall has a much better throughput than that of the other vendors.

If a large customer is looking for a perimeter firewall then we suggest another vendor, such as Check Point or Palo Alto.

What other advice do I have?

FortiGate is a product that we recommend and we have migrated many customers from other vendors. FortiGate is a better option, although small customers don't care much about security. They only care about basic security. There are only a very few who are really concerned about it and most of them don't have a proper IT group in their company. 

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate
August 2022
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
620,987 professionals have used our research since 2012.
IrfanShaikh - PeerSpot reviewer
CEO at Acme Technologies
Reseller
Top 20
Good application control, web filtering, and anti-spam features, affordable price, and good support
Pros and Cons
  • "Customers are more inclined towards FortiGate because of application control, web filtering, and anti-spam features. The support from the FortiGate team is good, and price-wise, it is affordable."
  • "They are doing good, but they can improve the distributor assignment. The availability of the product and the timeline of delivery are the main things. The distribution should be swift, and the distributor should not reach out to end customers directly. They should work as a distributor. There should also be one more local distributor. Currently, there is only one distributor in Pakistan, and the rest of them are in UAE. It is difficult to work with only one distributor. Sometimes, you don't get along with the same distributor, and that's why they should have one more distributor. Their licensing should also be improved. The activation or renewal of the product should be done from the date of renewal, not from the date on which the license expired."

What is our primary use case?

We are selling FortiGate 60E and 200E. I mostly look after imports and finance, and my sales team and my corporate manager look after the business. Currently, we are buying renewals for our customers from a local distributor.

What is most valuable?

Customers are more inclined towards FortiGate because of application control, web filtering, and anti-spam features. The support from the FortiGate team is good, and price-wise, it is affordable.

What needs improvement?

They are doing good, but they can improve the distributor assignment. The availability of the product and the timeline of delivery are the main things. The distribution should be swift, and the distributor should not reach out to end customers directly. They should work as a distributor. There should also be one more local distributor. Currently, there is only one distributor in Pakistan, and the rest of them are in UAE. It is difficult to work with only one distributor. Sometimes, you don't get along with the same distributor, and that's why they should have one more distributor. 

Their licensing should also be improved. The activation or renewal of the product should be done from the date of renewal, not from the date on which the license expired.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is scalable. We have more than a thousand users. 

How are customer service and technical support?

The support from the FortiGate team is good. My engineers never complained that they are facing any problem with Fortinet in terms of support.

How was the initial setup?

It is very easy to install. It is way easier than Cisco.

The deployment duration varies from customer to customer. It depends on what features they want to utilize, what is their scenario for IP addressing, and what security level they want to implement. It also depends on the policy and the planning of the technical teams. My engineers and the customer's engineers sit together, and they plan the activity and take care of everything. After that, they decide what to implement and how long it will take. Sometimes there are physical, logical, or IP addressing problems, so it all depends on the customer and our implementation planning. I have three guys for deployment. 

What's my experience with pricing, setup cost, and licensing?

Its price is affordable and lesser than Cisco. Cisco is expensive.

In terms of licensing, there is only one issue. If a customer's license has expired a month ago and they do the renewal after one month, Fortinet renews the license from the start of the previous month. The activation of the product is done from the previous month, not from the date of renewal. The customers usually shout and complain that because they are paying today, the renewal should start from today. The support contract renewals or licensing should be renewed from the date of renewal, but Fortinet starts from the day it had expired. It is a loss for customers. They might have had some problems because of which they did not take the license one month before. Fortinet should work on this. Cisco doesn't do this. Cisco always starts from the day they apply for the license.

What other advice do I have?

We plan to keep selling this solution. Fortinet has launched new partnership levels. They have removed the silver partnership. We were a silver partner previously, and we have now become a premier partner or something like that. So, we have to improve our partnership on new levels.

I would definitely recommend this solution. We always support customers and recommend buying Fortinet. It is a better, more stable, and relatively cheaper product than Cisco. We supply Cisco only when a customer forces us to go for Cisco.

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Sunil Kumar Nair - PeerSpot reviewer
Director Of Information Technology at Al Falah University
Real User
Top 5Leaderboard
Useful intrusion detection, high availability, and robust
Pros and Cons
  • "Fortinet FortiGate has many valuable features, such as IDS, and intrusion detection. It has security features that are in part with the technologies that are available in the market."
  • "One of the features that I would like to have is to do with endpoint production, it should be integrated. For example, the firewall gets notified of any kind of forensic event that needs to be done, such as if there is a ransomware attack and how it originated, all those records have to be available from the firewall, which is not."

What is our primary use case?

Fortinet FortiGate is used as a network firewall.

How has it helped my organization?

Fortinet has been a Perimeter Security which defends our network from Internet attackers, armed with zero-day exploits of common Internet services like HTTP and SMTP. We applied access-control lists to limit classes of VPN users' access to only what they need as a support team or solution deployers. We Shut off unused network services and defended critical resources first. We Build Internet-style perimeters for partner extranets. We also built secured wireless access.

What is most valuable?

Fortinet FortiGate UTM has many valuable features, such as application control, advanced persistent threat protection, Web and content filtering, IP reputation, integrated WLAN controller, intrusion prevention system, data loss prevention, and antimalware, antivirus, and antispam. It has security features that are in level with the Firewall technologies that are available in the market.

What needs improvement?

One of the features that I would like to have is endpoint protection, this should be integrated. For example, the firewall gets notified of any kind of forensic event that needs to be done, such as if there is a ransomware attack and how it originated, all those records have to be available from the firewall, which is not.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately 6 years.

What do I think about the stability of the solution?

Fortinet FortiGate has high availability, which means that we have deployed two firewalls. In case of any failure of a device, the other one will continue to work. Our university stays online 100% of the time.

Fortinet FortiGate is quite robust. I haven't had any kind of hardware issue. The system has been running very smoothly with all the upgrades as far as I have continued my support with Fortinet. We keep renewing the support every year, which gives us the eligibility for all the updates.

How are customer service and support?

I used the Fortinet FortiGate support a long time ago. There was a small feature that was not functioning as per the documentation. When they released the latest firmware and the issue was resolved. They provide prompt support.

I would rate the support from Fortinet FortiGate a five out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Fortinet FortiGate is straightforward we had an right person in-house for deploying it. Moreover, If required, Fortinet has its support extended to us. We can approach them anytime and they can assist us with any kind of complicated configuration.

What about the implementation team?

We implemented the Fortinet using an in-house Technical support team.

What's my experience with pricing, setup cost, and licensing?

There is a subscription-based model to use Fortinet FortiGate. We pay annually for the solution along with the support. If you want to have all the updates, and security patches you will need to renew your support.

The price of Fortinet FortiGate is reasonable compared to other solutions.

Which other solutions did I evaluate?

I have evaluated many other solutions, such as Sophos. If you look at Sophos, it has its own endpoint protection. It keeps a record of each client, what are the threats that have happened on each client level, and if there is a ransomware attack. It blocks it and notifies the firewall. I would be able to see a single dashboard view of what kind of threat has happened and how to mitigate them all.

What other advice do I have?

Fortinet FortiGate is a good solution overall. It is very user-friendly and all the policies are very easy to deploy. I would recommend Fortinet FortiGate to any new users who want to have a secure infrastructure.

I rate Fortinet FortiGate an eight out of ten.

There are some better industry-standard solutions out there in the market, and compared to them, Fortinet FortiGate has to be more flexible enough with their solution to be more competitive.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Network Engineer at a retailer with 10,001+ employees
Real User
Top 5
Scalable, extremely reliable, and has a good user interface
Pros and Cons
  • "The solution is extremely reliable."
  • "The pricing could be a bit better, especially when you consider how they have the most basic offering priced."

What is our primary use case?

In most cases, we use the solution as a firewall to access the internet. For example, we use Cisco Wireless for our clients to have access to the network and we use within the same solution the FortiGate Firewall for them to access the internet as well.

What is most valuable?

The solution offers very easy usability. 

The product can scale well.

The solution is extremely reliable.

The pricing and licensing models are pretty good. 

The user interface, both the web and CLI versions, are very good.

What needs improvement?

The solution overall is quite good. It works how we need it to. I can't recall seeing any features that are lacking.

We haven't had any breaches in our organization, however, I have read in journals that there have been some issues.

There may have been some bugs after an update, however, that has since been resolved. We saw a few bugs in the web field and when we ran an update it was resolved in the new version. 

Some resources must be accessed via web fields. We were not able to access them at first. However, it was a simple task to fix it and that has since been resolved.

The pricing could be a bit better, especially when you consider how they have the most basic offering priced.

For how long have I used the solution?

I've been using the solution since I started at my current company. I began my employment here about a year ago or so.

What do I think about the stability of the solution?

The solution is quite stable. It doesn't give us issues. There are no bugs or glitches. It doesn't crash on us. It doesn't freeze. It's reliable. Fortinet has created a really reliable solution.

What do I think about the scalability of the solution?

We've found the scalability of the solution to be very good. If a company needs to expand on this solution, it can do so with ease.

We have between 2,000 and 3,000 users on the solution currently.

We do plan to continue to use the solution going forward. We have no plans to change anything.

How are customer service and technical support?

I've never contacted technical support. Having never dealt with them, I can't speak to their responsiveness or knowledgeability. I don't know enough about them from any kind of personal experience.

Which solution did I use previously and why did I switch?

I also use Cisco wireless solutions. Our company uses both simultaneously.

How was the initial setup?

While I did not participate in the main part of the installation, I've discovered from deploying small FortiGates such as FortWiFi 60E, that it's good. It's not too complex of a process. It's pretty straightforward. It's easy.

What's my experience with pricing, setup cost, and licensing?

We've found the pricing to be fair and the licensing model is quite good. It's a reasonable cost. It's not too expensive.

That said, I do feel they could work on the pricing policy a bit.

Right now a license to use some of the simpler features like web filtering or antivirus, you have to pay about 80% of the hardware price to have a license for a year. That's a bit too much for such basic features.

What other advice do I have?

We use a variety of Fortinet products. We are using mostly FortiGate 200E and we have some of FortiGate 100E and the FortiWiFi 60E.

We are not using the latest version of the solution at this time. We have version 6.0 and it completely meets our requirements. When we will have to update it we will do so. However, that is not so necessary right now. We will not update it until we need to.

I'd recommend the solution to other organizations. It's been a positive experience overall.

I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Systems Engineer at a tech services company with 501-1,000 employees
Real User
Very stable, easily customizable, and simple to install
Pros and Cons
  • "The stability of the solution is excellent, as it is with other Fortinet products."
  • "There are just some services that aren't available. For example, the Ethernet or point-to-point protocols. They could add these services to their product offering - especially services for ISPs."

What is our primary use case?

I primarily use the solution for network security - especially for the VPN connection, the remote site connection. 

What is most valuable?

The solution is very easy to install.

The services from Fortinet products are very, very good. The WIFI that Fortinet provides for us, for example, is fantastic. 

The VPN tunnel is very stable and there is more than one option for the tunnel, which is helpful. 

We can customize the product well.

There's a very intelligent solution that they gave us in order to make the VPN connection easy. It is a very, very, very useful tool. 

The stability of the solution is excellent, as it is with other Fortinet products.

What needs improvement?

Fortinet is a very big product. It has FortiGate, FortiWiFi, FortiSwitch, email security, etc. Due to this, they have some weaknesses in the ISPs, the services. They could improve these aspects. Hotspot services especially could be a lot better. 

There are just some services that aren't available. For example, the Ethernet or point-to-point protocols. They could add these services to their product offering - especially services for ISPs.

For how long have I used the solution?

I've been using the solution for about three years at this point.

What do I think about the stability of the solution?

The solution is very stable. That's not a problem at all. There aren't bugs or glitches. It doesn't crash or freeze. It's quite reliable.

What do I think about the scalability of the solution?

The solution can scale well. If a company needs to expand it, they can.

I have various clients that use the solution and they have a user base that can range anywhere from five users to over 10,000.

I do plan to continue to use the solution in the future, however, I can't speak as to if my clients will expand their services or not.

How are customer service and technical support?

Technical support, by and large, is very good. Fortinet has a very fast response time for their support tickets. It doesn't matter if the help is coming from the local distributor, or from web support. I don't face any problems with their level of attentiveness. I'm quite satisfied.

Which solution did I use previously and why did I switch?

I use a wide variety of products in my shop. For example, I also work with Sophos UTM, Cisco, HPE, and Aruba products. 

There's a lot of problems in, maybe, let's say, Sophos products. Especially in their support. They have very weak support. Cisco has good support, on the other hand, and a very good product, however, it is too expensive. HPE is a very nice product and has good support, however, it's not a UTM. Therefore, often we end up recommending Fortinet options.

How was the initial setup?

The initial setup was not complex. It was pretty straightforward.

How long it takes to deploy the solution depends on the company and the configurations required. Sometimes I am able to do it in one day, whereas other times it takes more than one month to complete.

What other advice do I have?

I'm just a customer. I'm using the latest version of the solution. I'm using the F-series. Previously, I used the E-series.

We use the on-premises version of the solution as Fortinet does not yet support the cloud.

I am not an organization, I am in IT support. I have my own agency for installing such devices. I use it for some universities which is more than 10,000 students in some cases. I also use it in some factories which have four to five users. It works just as well for small and medium-sized companies as it does for enterprise-level organizations.  

I would recommend the solution to others for sure.

Overall, I would rate Fortinet's solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Mario De Keer - PeerSpot reviewer
IT Infrastructure & Service Manageer at Cerba Research
Real User
Has a clear pricing policy, and with VDOMs, we can split the rules and policies between two different companies
Pros and Cons
  • "It is easy to use. We chose this product for the possibility to have virtual domains (VDOMs). We are building another company in the group, and we would like to split the firewalling rules and policies between these two companies. Each company would be able to manage its own policies and security rules, which is an advantage of Fortinet FortiGate. We can define VDOMs, and every company can manage its own VDOM as if it has its own physical firewall, but in fact, we would be using the same physical appliance because we are also using the same internet lines. So, it allows us to reuse the existing resources without the disadvantage of having to compromise on policies and security. Each company can choose its own way of working."
  • "We had some issues in the beginning while setting it up, but after doing the firmware update, it is working fine."

What is our primary use case?

It is used as a defense mechanism for securing the internal network from the external network. We also use it to have VPN tunnels between us and our partners and the support organizations we work with.

We are using FortiGate 200F.

What is most valuable?

We are mostly using it as a defense mechanism. It has many more possibilities, but at this moment, it is only used for defense against attacks. It is doing what it should do with the FortiGuard subscription on it, which is an advanced security subscription.

It is easy to use. We chose this product for the possibility to have virtual domains (VDOMs). We are building another company in the group, and we would like to split the firewalling rules and policies between these two companies. Each company would be able to manage its own policies and security rules, which is an advantage of Fortinet FortiGate. We can define VDOMs, and every company can manage its own VDOM as if it has its own physical firewall, but in fact, we would be using the same physical appliance because we are also using the same internet lines. So, it allows us to reuse the existing resources without the disadvantage of having to compromise on policies and security. Each company can choose its own way of working.

What needs improvement?

I don't see any area of improvement at this moment. I'm responsible for the IT infrastructure. I'm not a security specialist. The IT security is being managed by the CSO in our company. 

We had some issues in the beginning while setting it up, but after doing the firmware update, it is working fine.

For how long have I used the solution?

It has been a little over a year since we have the firewall cluster in place.

What do I think about the stability of the solution?

It is a stable product. We had some issues in the beginning while setting it up, but we received an update of the firmware, and since then, it has been stable.

What do I think about the scalability of the solution?

It is being implemented for everybody. It is our security layer.

How are customer service and support?

Their support is good. We had some issues in the beginning, and they were resolved within a couple of days after we explained what we were trying to do. They confirmed that it is a bug, and they would give us a fix. A couple of days later, we had the fix.

Which solution did I use previously and why did I switch?

We were using SonicWall firewalls. We found FortiGate better, and we switched everything. We decommissioned all SonicWall firewalls. One of the reasons why we changed from SonicWall was that its licensing was user-based and function-based. So, every time we did something, we had to add another license or subscription. The licensing of FortiGate is clear. We know what is the price.

We migrated last year from a typical MPLS network to a complete and only one network between the sites. For firewalls, we now have a few solutions in place in our headquarters. We have Fortinet Firewall Cluster, and on the remote sites, we are using Meraki firewalls that are being used as a router at the same time. 

How was the initial setup?

It is easy to use.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. They have a clear pricing policy. It is not complicated by the number of VPN users at a time. We know what the price is. The yearly subscription for the security license is rather high, but it is all included for whatever number of users you have and the kind of functions you need.

What other advice do I have?

I would rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Senior ICT Solutions Architect at a tech services company with 51-200 employees
Reseller
Top 20
Competitively priced, user-friendly security solution with good technical support, but has issues with scalability
Pros and Cons
  • "User-friendly and affordable security solution that's recommended for SMB customers. This solution has good technical support."
  • "Scalability for Fortinet FortiGate needs to be improved. SD-WAN security for this solution also needs some improvement."

What is most valuable?

Fortinet FortiGate is user-friendly. When it comes to firewall enterprise security and email security, this solution is at the top. It's better and it's affordable. If you compare it with some other email security like Mimecast and similar solutions, those products are better than Fortinet, but here in the Fiji region, Fortinet FortiGate has better service. In some other regions, this solution may not be doing well, but in Fiji, it's working out well. Fortinet has so many customers in Fiji.

What needs improvement?

What I'd like to be improved in Fortinet FortiGate is for it to have advanced WAF functionality. Even in FortiADC, WAF functionality is not supported for advanced attacks, e.g. mobile bot attacks. Fortinet FortiGate needs to improve its WAF function.

SD-WAN is also good in this product, but it still needs improvement, particularly in security. We saw some attacks last year, so they need to improve on that.

For how long have I used the solution?

I've been dealing with Fortinet FortiGate for eight years.

What do I think about the scalability of the solution?

There are some issues with the scalability of Fortinet FortiGate. Certain products and models need to be scalable, but they're not. For example, if you go with 400F, they only have two SFP+ ports, while the F5 has four ports.

When you're expanding the number of users for this solution, they'll ask you to replace the model, and this can be a big cost to customers, which could affect scalability.

How are customer service and support?

We are happy with the technical support for this product, because the Fiji region is supported by New Zealand, where support for Fortinet FortiGate is better.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate is an affordable solution, but when expanding the number of users, they'll ask you to replace the model, so that's an added cost.

Pricing for this product is comparatively lower than other products. If you compare it with Forcepoint, Cisco, and other products, Fortinet FortiGate pricing is reasonable, and that includes all the service and support we need. Whenever we need support as a partner, they're able to deliver that support to us, unlike with F5 where there's premium support and standard support, which means you'll have to pay F5 extra.

Which other solutions did I evaluate?

I evaluated Cisco and Forcepoint solutions.

What other advice do I have?

We are an IT infrastructure company, and we are dealing with one of the banks here. They need a solution which they'll use for application delivery, load balancing, and as their web application firewall.

We are a reseller and partner of Fortinet, but only for their firewall product, e.g. FortiCloud WAF, not FortiADC. We've also been working with Fortinet FortiGate.

The solution we're looking for which will be implemented for our customer, e.g. a bank, is a solution with basic functionality, e.g. FortiGate. It will only be used for two or so web applications. If our customer needs a bigger functionality, then I would propose a different solution: F5. For the government, we always propose F5.

My advice to people who want to implement this solution is simple: It's an affordable product for the SMB customer, but for customers with bigger environments, I would recommend that they go for other products with premium support.

My rating for Fortinet FortiGate is seven out of ten, if you consider the Fiji market.

We saw that Fortinet is working towards the ZTNA model, e.g. SASE, and also working towards zero trust products, which is good. They're also improving slowly in privileged access management, e.g. they don't have one, but they're trying to introduce it by the end of the year.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
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Updated: August 2022
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.