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reviewer1483797 - PeerSpot reviewer
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Integrates smoothly, scales well, and high-quality features
Pros and Cons
  • "The solution is highly scalable because they have devices that can handle a large amount of traffic."
  • "The solution could have licensing fees reduced in the future."

What is most valuable?

When trying to move from MPLS to SD-WAN they have a very good SD-WAN offering. 

The solution integrates well.

It has high-quality security features.

It provides a full end-to-end security suite.

The security of the solution is good.

What needs improvement?

The solution could have licensing fees reduced in the future.

For how long have I used the solution?

I have been using the solution for 5 years.

What do I think about the stability of the solution?

It is not common for the solution to become unstable, but it does happen. The good thing is, they constantly release updates. If the version you are using has a bug, in the next version it definitely will be fixed.

Buyer's Guide
Fortinet FortiGate
June 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the scalability of the solution?

The solution is highly scalable because they have devices that can handle a large amount of traffic. The VM version with the hardware appliances is widely scalable. It can handle small businesses to large scale enterprises. In terms of mode of deployment, you have VM, hardware appliance, and cloud. There is cloud management as well that is scalable. It can suit a number of deployment scenarios.

We currently have 50 employees using the solution, some of our clients that have deployed it has 1000 users and it has not given a problem.

How are customer service and support?

The customer service was very fast to respond to our needs.

How was the initial setup?

The installation is not difficult but there is a learning curve, it becomes easy over time. 

The basic installation took approximately two days. A more complicated scenario can take even up to two weeks. Depending on the options that you are looking for, there are many things you can consider. If you are looking at a complex design then you are going to take more time.

What about the implementation team?

I did the deployments myself with one other technician.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is very competitive. The license price can vary depending on the product you have and the different types of licenses you need. For example, they have an enterprise and UTM license. It depends on the type of license and the size of the company.

What other advice do I have?

Fortinet has a product that can cater to any area of the security market. For example, application firewall and authentication products.

I would recommend this solution to others.

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Engineer at The Learning Network
Real User
A very stable firewall and numerous functions we use on the IPS; good interface
Pros and Cons
  • "We use a lot of function on the IPS and it works well for us."
  • "A lack of integration between our data centers."

What is our primary use case?

Our primary use case of this solution is for the firewall and IPS; the security on behalf of our network, to support north and south traffic. We are customers of Fortinet and I'm a systems engineer.

What is most valuable?

The firewall is stable and that's important. There are a lot of functions we use on the IPS and it works well for us. It's stable, the interface works for me.

What needs improvement?

We currently have two on-premise data centers with several separate firewall units and unfortunately they don't connect with each other. We'll likely migrate to Azure in the next two years because of that. 

For how long have I used the solution?

I've been using this product for about seven years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

For the traffic we have all five firewalls. The log is minimal with the traffic, which is going over the firewall and we don't require a lot of scalability. 

How are customer service and technical support?

We have support in the Netherlands, direct contact with our partner but not with Fortinet. For big changes and difficult issues I can get extended support from a partner. I do the simple fixes myself. 

Which solution did I use previously and why did I switch?

I've used a heap of different products. I've worked with Palo Alto and also with Fortinet. From experience, I prefer Palo Alto, but for the business I'm working in now, Fortinet is okay.

What other advice do I have?

I've had great experience with Palo Alto but I think Fortinet FortiGate is also a great solution. Some time ago we upgraded to the Fortinet solution of our previous partner and there was a memory leak which created problems. Our firewalls crashed multiple times a day and we had a lot of issues. I think the issue was a systems error and it shouldn't have been deployed. It's all very stable now. 

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
June 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
System ADM at a recreational facilities/services company with 501-1,000 employees
Real User
Stable, with a quota to monitor and control user access
Pros and Cons
  • "The most valuable feature of this solution is Quota."
  • "In the next release, I would like to see the interface simplified to be more user-friendly."

What is our primary use case?

We use this solution as our Firewall.

FortiGate is a service, and because of that, I don't use it very much. The equipment is for the operator that monitors who is on the internet, nothing more.

How has it helped my organization?

It has improved our productivity because we can control the people who go on the internet, and we control their access to social networks.

What is most valuable?

The most valuable feature of this solution is Quota. It allows the user to go where they want to go and to use the internet.

What needs improvement?

The price could be improved.

In the next release, I would like to see the interface simplified to be more user-friendly.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately six years.

What do I think about the stability of the solution?

It's a stable solution. It works for us.

What do I think about the scalability of the solution?

This is not an area fully explored. It has been sufficient for what we need.

We have 700 users in our organization who are using this solution. We don't have plans to increase our usage at this time.

How are customer service and technical support?

We have not needed any technical support for the Fortinet FortiGate service.

How was the initial setup?

The initial set up was not something that I was concerned with.

What's my experience with pricing, setup cost, and licensing?

The price could be lower.

What other advice do I have?

It's a good tool to control users.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ferrianto Suryanto - PeerSpot reviewer
Director Of Technology at PT Exa Teknologi Indonesia
Real User
Top 5
I like the SD-WAN feature and their IP4 policy
Pros and Cons
  • "The features that I have found most valuable are the SD-WAN and their IP4 policy."
  • "In terms of what could be improved, the SD-WAN is quite difficult, because if you install the new box, 15 is okay, but if you change from an old configuration, if there is already configuration and a policy when you change to SD-WAN, you must change the whole policy that you see in the interface."

What is most valuable?

The features that I have found most valuable are the SD-WAN and their IP4 policy.

What needs improvement?

In terms of what could be improved, the SD-WAN is quite difficult, because if you install in the new box, 15 is okay, but if you change from an old configuration, if there is already a configuration and a policy when you change to SD-WAN, you must change the whole policy that you see in the interface.

For how long have I used the solution?

I have been using Fortinet FortiGate for about two years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable so far. We had a difficulty, but after we opened the support, we found out that it was only from having the wrong config. But so far, it is stable.

What do I think about the scalability of the solution?

So far our biggest client is only FortiGate 400, a small-medium business.

How are customer service and technical support?

Their technical support is very helpful, although they only have it for their in-the-box and sometimes we have difficulty with the out of box, with the ISP or other things. So we must find a solution for the customer. But if it is the wrong product or if there is a configuration issue in the product, yes, they're very helpful.

Which solution did I use previously and why did I switch?

I have also worked with the Hillstone network, with Palo Alto and with Barracuda.

In terms of support, so far FortiGate is helpful whereas with Barracuda I didn't get the support like FortiGate.

How was the initial setup?

The initial setup and new configuration are very easy. It is very user-friendly. It's only three clicks from the menu, two or three sub-menus and we already have it configured. It's not difficult because we have experience with the SonicWall, Palo Alto, etc.., but Fortinet is user-friendly.

What's my experience with pricing, setup cost, and licensing?

In terms of price, FortiGate's price is reasonable. Most of the customers stand by it, and are aware that the price is worth it for the performance.

What other advice do I have?

In terms of advice for anyone looking to use FortiGate, you need to learn about trouble-shooting, because sometimes you find out you have the wrong configuration, not because of a FortiGate problem or FortiGate config, so you are responsible to handle the trouble-shooting.

On a scale of one to ten, I would give Fortinet FortiGate a nine.

One thing they could offer is a version that already has the configuration. This would make it easier. This is something that I would request. I worked with Barracuda, I worked with Palo Alto. If you want it easy. It's very easy. But FortiGate needs to have something more like that, to do it faster.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Works at Aeon Mall Indonesia
Real User
Easy to install, stable but security features could improve
Pros and Cons
  • "The solution is stable."
  • "We would like to see an upgrade to the VPN feature, we are using the VPN from outside of our office and there is a limitation to 10 connections, more connections would be suitable."

How has it helped my organization?

We use the solution for security but we are planning on upgrading to another product.

What is most valuable?

We currently are using the basic features of the product but one of the features we use is for blocking traffic.

What needs improvement?

We would like to see an upgrade to the VPN feature, we are using the VPN from outside of our office and there is a limitation to 10 connections, more connections would be suitable. Also, the security could improve on some features that are available.

For how long have I used the solution?

I have been using the product for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The support is they provide is good.

How was the initial setup?

The setup was easy.

What's my experience with pricing, setup cost, and licensing?

The pricing for the product is alright. Our organization has not yet provided an end budget for this area.

Which other solutions did I evaluate?

We are not yet certain if we need a different solution in the future. We are evaluating our options. We have looked at Cisco and Barracuda solutions but I believe Cisco is very expensive and Barracuda might be the one we choose. It is too early to tell, we are still evaluating these options and others.

What other advice do I have?

I rate Fortinet Fortigate a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1474071 - PeerSpot reviewer
Data Center Operations and Customer Support Manager at a tech services company with 51-200 employees
Real User
Reliably protects our users, but could be more user-friendly
Pros and Cons
  • "We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day."
  • "The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations."

What is our primary use case?

We use FortiGate as our primary firewall that acts as the perimeter between the internet and our on-premises network. It is used as a security measure for about 2000 users that go out to the internet from here.

Along with FortiGate we also use other products like F5 for our network and app security. And for network equipment, we use Cisco products.

What is most valuable?

We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day. 

What needs improvement?

The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations.

For how long have I used the solution?

We have been using Fortinet FortiGate for one year now. 

What do I think about the stability of the solution?

Since we have been using FortiGate there haven't been any major problems so far. Especially nothing too serious like a major bug or anything like that.

The only issues that we have come across have had to do with simple configuration errors like missing configuration values from a previous implementation.

What do I think about the scalability of the solution?

We have not tried to expand the product much, but it is currently used as the main security perimeter for about 2000 people which is already quite a large number. We don't predict that we will be increasing usage much more than that.

We plan to keep using FortiGate as much as we can for our security solution as we casually move more of our systems to the cloud.

How are customer service and technical support?

Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure whether we have a contract with a partner company to do that or not. I believe our network engineer department may have used Fortinet technical support, though I have not received feedback on it.

How was the initial setup?

It's straightforward.

What about the implementation team?

Fortinet offers help with implementation and we have in the past used their assistance.

What's my experience with pricing, setup cost, and licensing?

As far as I'm aware, in our case, it's just a yearly pricing arrangement with no additional licensing costs.

Which other solutions did I evaluate?

We made a comparison to two or three other products in this space, but I cannot recall the others.

What other advice do I have?

I wish that I could give more details on our technical use of FortiGate, but that isn't my main responsibility. I don't know much about this area and whether they are good or bad compared to other products. However, the feedback from our technical team has been generally good. That's why our teams use it every day.

I would rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at Hadef & Partners
Real User
Simple, intuitive interface, with good support
Pros and Cons
  • "What I like the most is the configuration and that it's simple, and straightforward to maintain."
  • "The pricing could be reduced or include the first year warranty."

What is our primary use case?

The primary use case of this solution is as a firewall and UTM machine.

What is most valuable?

What I like the most is the configuration and that it's simple, and straightforward to maintain.

The UTM configuration on-premises is straightforward and simple to use.

Support is good and the interface is simple and intuitive.

What needs improvement?

It's good, and I feel that there is nothing more that can be added.

The pricing could be reduced or include the first year warranty.

For how long have I used the solution?

I have been working with Fortinet FortiGate for more than five years.

What do I think about the stability of the solution?

It's a stable solution. I have not had any issues with it during the time that I have been using it.

How are customer service and technical support?

Technical support is quite good. They have helped me with all of my requests.

How was the initial setup?

The initial setup is straightforward.

It took approximately one day to deploy.

What's my experience with pricing, setup cost, and licensing?

They are very competitive, but we like to have the factory warranty taken care of.

We had to pay a large amount for the first year contract and support.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohamed Abdel Hassanein - PeerSpot reviewer
Managing Director at FORESEC
Reseller
Very user friendly solution with cumbersome licensing structure
Pros and Cons
  • "The features that I have found most valuable are that it is good to use, and most importantly, the pricing. The customer especially likes the discount when they trade up or something like that."
  • "There are some license issues. Not every feature must have a separate license. There must be some of kind synergy between the license so we don't have to pay for every individual license that we would like to have."

What is our primary use case?

Our primary use case for Fortinet FortiGate is for the center firewalls. We use the VMware server. That seems good and acceptable to the customers.

What is most valuable?

The features that I have found most valuable are that it is good to use, and most importantly, the pricing. The customer especially likes the discount when they trade up or something like that.

What needs improvement?

In terms of the product, we don't have anything to improve. But I have a concern about the FortiGate team here in Egypt, because there is an opportunity that we are working on and when we opened it and did the deal installation, it was rejected. When I talked to the FortiGate team here in Egypt, they told me they know about the deal, but they rejected it.

Additionally, they could make some modifications in the license. There are some license issues. Not every feature must have a separate license. There must be some kind of synergy between the license so we don't have to pay for every individual license that we would like to have.

For how long have I used the solution?

I have been using Fortinet FortiGate for around one year now.

What do I think about the stability of the solution?

In m company there are around seven technical engineers required for deployment and maintenance.

What do I think about the scalability of the solution?

In terms of scalability, our biggest customer using it has 500 people.

How are customer service and technical support?

I haven't worked with the technical support. I did face some admin problem with the team here in Egypt.

Which solution did I use previously and why did I switch?

We are a partner with Sophos, with Palo Alto, and with WatchGuard. So we have a lot of competitors for FortiGate.

How was the initial setup?

The initial setup of Fortinet FortiGate was easy. The most important thing is the management software with the license for accounts that need an additional license. But it is also acceptable.

The initial setup takes a while. It seems to take some time longer than usual due to the customer's onsite preparation of the required information. Overall it takes around five to seven working days.

What about the implementation team?

We are a partner, and a technical team qualified for implementing.

What's my experience with pricing, setup cost, and licensing?

There is also an issue here. Maybe we get a massive discount on the product, but the renew cost is higher. In addition there are some admin issues. When I receive a request for a renew for a customer, the local team here only deals with the company that makes the primary deal, and refuses to give us a quotation. So we may lose the opportunity, or we may go with the vendor with their native product.

What other advice do I have?

I would recommend the product. I think it's good and they're doing well on the roadmap. But again, for the team they have to take better care of the local partner.

On a scale of one to ten, I would give Fortinet FortiGate a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.