The typical next-generation firewall use case is to restrict access to the users by using a firewall.
Senior solution architect at a comms service provider with 51-200 employees
Flexible to use and easy to set up
Pros and Cons
- "It is very flexible to use."
- "It is stable, but its stability can be improved."
What is our primary use case?
What is most valuable?
It is very flexible to use.
What needs improvement?
It is stable, but its stability can be improved.
For how long have I used the solution?
I have been using this solution for maybe four or five years.
Buyer's Guide
Fortinet FortiGate
June 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
Its stability is just okay. It should be better.
What do I think about the scalability of the solution?
The scalability of the device is limited.
How are customer service and support?
Technical support is okay. They could be more knowledgeable and faster.
Which solution did I use previously and why did I switch?
I was using Sophos. We switched because it was very unstable in terms of both software and hardware. I found a lot of vulnerabilities. Even though they provide a lot of features for a minimum cost, these features don't do what they are supposed to do.
How was the initial setup?
The initial setup was easy. The deployment duration depends on the situation. I have done the installation in one to three days.
What about the implementation team?
I installed it myself. You just need one technical guy to maintain and manage the firewall. It is a small product for 200 to 500 users.
What's my experience with pricing, setup cost, and licensing?
It has a competitive price.
What other advice do I have?
I would recommend this solution. We plan to continue using it. Even though it has a few stability issues, its price is competitive.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Information Security at a financial services firm with 51-200 employees
Great web tutor and automated rules by schedule features
Pros and Cons
- "The web tutor and automatic rules by schedule are good features."
- "They've become quite expensive."
What is our primary use case?
Our primary use case of this solution is for the UTM it offers and the access to VPN. We have branches in Rio, Singapore and the UK. I'm an information security manager and we are customers of Fortinet.
What is most valuable?
The most valuable features for me are the web tutor and the automated rules by schedule - the VPN itself.
What needs improvement?
Fortinet is huge in today's market and they've become quite expensive. I think there are products at the same level as Fortinet, but with better prices. They've changed their subscription plan and are now forcing companies to subscribe 24/7.
For how long have I used the solution?
I've been using the solution for around five years.
What do I think about the stability of the solution?
We never had any issues or problems related to stability.
What do I think about the scalability of the solution?
There are other products on the market that are a little better than FortiGate in terms of scalability, but in general it's a good solution. We have about 200 users in the company.
How are customer service and technical support?
We didn't need to contact technical support very much. We had a local partner and if there were problems we contacted them directly.
How was the initial setup?
The initial setup was straightforward. We were implementing on a large project and it took a weekend to completely deploy with all the features, connections and everything.
What other advice do I have?
They have very good documentation and if you've had experience with other products I'm pretty sure that you'd be able to deploy just by reading the documentation.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate
June 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Technical Services Manager at ProComm technologies
Helpful SD-WAN feature for uptime and privatizing applications, but needs better stability and integration
Pros and Cons
- "The SD-WAN feature is the most valuable. This feature evolved from link load balancing. It has helped us in terms of our uptime and privatizing applications whenever we experience an outage. The SD-WAN feature has been a plus for us. Two-factor authentication has allowed us to add more users in terms of remote working. We have two-factor authentication for remote workers to authenticate them before they get on the network."
- "It should be more stable. There should be full integration within Fortinet products themselves as well as with other third-party products. Especially when you're not dealing with SIEM and the correlation of the security box, we want Fortinet to be able to share that information with as many other products as it can."
What is our primary use case?
We're using it as an edge or a perimeter firewall. We have also used it to segment our LAN in terms of the endpoints and the servers, and we're also using it for remote access using SSL VPN. We have two other sites that we connect through FortiGate by using an IPSec, and we have integrated it with FortiAuthenticator for two-factor authentication and FortiAnalyzer to analyze logs and things like that. We are currently using the FortiGate 1200D series and running the latest software.
What is most valuable?
The SD-WAN feature is the most valuable. This feature evolved from link load balancing. It has helped us in terms of our uptime and privatizing applications whenever we experience an outage. The SD-WAN feature has been a plus for us.
Two-factor authentication has allowed us to add more users in terms of remote working. We have two-factor authentication for remote workers to authenticate them before they get on the network.
What needs improvement?
It should be more stable. There should be full integration within Fortinet products themselves as well as with other third-party products. Especially when you're not dealing with SIEM and the correlation of the security box, we want Fortinet to be able to share that information with as many other products as it can.
For how long have I used the solution?
I have been using Fortinet FortiGate for four years.
What do I think about the stability of the solution?
In terms of stability, I would rate it a seven out of ten. It should be more stable. Sometimes when you do firmware upgrades, a feature that was previously working is broken. There are things like that, but I guess that can be taken care of by reading the release notes and seeing what changed in the firmware upgrades.
What do I think about the scalability of the solution?
It is highly scalable. A customer had about 500 users.
How was the initial setup?
The installation was straightforward.
What about the implementation team?
We deployed it ourselves. You just need one engineer for its deployment and maintenance.
What other advice do I have?
We are skilled in Fortinet and Check Point. For customers who specifically want Fortinet, we will continue to provide this solution. Our first preference is Check Point, but if a customer insists on Fortinet, then we can do a lot of integration there and incorporate other products like FortiNAC, FortiWifi, and so on.
I would recommend this solution to others. I would rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Deputy General Manager Information Technology at a media company with 201-500 employees
Good filtering, ROI, and technical support
Pros and Cons
- "We use the filtering feature the most. It has filtering and inbuilt securities. We can create customized rules to define which users can access a particular type of site. We can create policies inside the firewall."
- "The visibility of the network can be better. The GUI can be improved for better visibility of the network flow. Other solutions have better GUI in terms of network visibility."
What is our primary use case?
We use it for routing and restricting user access.
What is most valuable?
We use the filtering feature the most. It has filtering and inbuilt securities. We can create customized rules to define which users can access a particular type of site. We can create policies inside the firewall.
What needs improvement?
The visibility of the network can be better. The GUI can be improved for better visibility of the network flow. Other solutions have better GUI in terms of network visibility.
For how long have I used the solution?
I have been using this solution for maybe five or six years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
You can have the availability features. All the traffic goes through this firewall for access to the outside world.
How are customer service and technical support?
Their technical support is good.
Which solution did I use previously and why did I switch?
We were using some open-source solutions, and then we directly moved to firewalls.
How was the initial setup?
The initial setup was straightforward. It was completed in a month or so.
What about the implementation team?
We implemented it on our own. We are a small team, so a person with a few other duties also manages this solution.
What's my experience with pricing, setup cost, and licensing?
It is not a very costly product if you compare it with other products. The return on investment is also good. If you compare the return of investment and money that you are spending on this product with Palo Alto, Cisco, Check Point, and other solutions, the investment is very less. We are happy with this solution.
The optional licenses are there, and you can choose which one you want and which one to avoid.
What other advice do I have?
It is a fine solution. We have been using this solution for some years, and we are happy with it. We will continue using it unless the FortiGate solution is running itself in some other ways with new features.
I would recommend this solution. It is working fine for us.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a computer software company with 501-1,000 employees
Easy to configure and the technical support is good, but the newer versions have issues with stability
Pros and Cons
- "The most valuable feature is the ease of configuration."
- "One of the problems I was having was with user mapping, and it is an issue for which I have escalated tickets with Fortinet support."
What is our primary use case?
We use this firewall as part of our security solution.
What is most valuable?
The most valuable feature is the ease of configuration.
What needs improvement?
There are a lot of known issues in some newer versions of the FortiGate operating system, so there is room for improvement with that. One of the problems I was having was with user mapping, and it is an issue for which I have escalated tickets with Fortinet support.
Having the newer features work in the older, more stable versions of the product would be great. Some of the new features might really help a lot, but there are problems with stability.
For how long have I used the solution?
I have been working with FortiGate for approximately two years.
What do I think about the stability of the solution?
There are a lot of new features built into newer releases, but there are not very stable.
How are customer service and technical support?
The Fortinet technical support is awesome. They're handling my problem quickly and doing it well.
What's my experience with pricing, setup cost, and licensing?
The price is okay.
Which other solutions did I evaluate?
I have compared solutions from other vendors including Palo Alto.
What other advice do I have?
This is a good product, however, there is always room for improvement.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Director at MICROLOGIC NETWORKS PRIVATE LIMITED
Good pricing with very good threat and content filtering switches
Pros and Cons
- "The solution has very good threat and content filtering switches."
- "It's my understanding that more of the current generation features could be brought in. There could be more integration with EDRs, for example."
What is our primary use case?
We have used the solution as a perimeter firewall. We are using it as an anti-ATP solution also.
What is most valuable?
The firewall features are pretty good.
The solution has very good threat and content filtering switches.
The initial installation is fairly easy.
What needs improvement?
I'm from the sales side and therefore I wouldn't really know if there are features that are lacking.
It's my understanding that more of the current generation features could be brought in. There could be more integration with EDRs, for example.
For how long have I used the solution?
I've been using the solution for two or three years. It hasn't been too long.
What do I think about the stability of the solution?
The solution is stable. It doesn't have any issues with bugs and glitches. It doesn't crash and freeze. It's very reliable.
What do I think about the scalability of the solution?
Since we are integrators, this product gets sold to people who have a minimum 25 and up to 600 users.
At the moment, we don't plan to increase usage.
How are customer service and technical support?
The technical support is very good. We're satisfied with their level of support. They are quite responsive and knowledgeable.
Which solution did I use previously and why did I switch?
We were previously using Sophos and Watchguard.
How was the initial setup?
The initial setup is not complex. It's pretty much a straightforward implementation. There aren't really any surprises.
The length of deployment differs based on the kind of policies a client would like to implement. If they are very simple policies, then there isn't a lot of work to worry about. However, if there are complex policies or multiple policies, it does take some time to get things up and running.
I didn't handle the installation personally, as I am in sales.
We have three or four people in our organization who handle maintenance.
What about the implementation team?
We have a systems integrator in-house that handles the deployment.
What's my experience with pricing, setup cost, and licensing?
The solution isn't too expensive.
What other advice do I have?
We're integrators. We help our clients with this solution.
We're using the latest version of the solution.
I'd recommend this solution to other users.
Overall, I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator.
Branch Manager at a tech services company with 201-500 employees
User-friendly with an easy setup and a good user interface
Pros and Cons
- "The initial installation is very straightforward."
- "There are some cloud-based features that could be much more flexible than they currently are."
What is our primary use case?
We primarily use the solution for network security and security next-generation firewalls.
What is most valuable?
The solution is quite user-friendly.
We find that the system interface is simple to navigate.
The initial installation is very straightforward.
What needs improvement?
There are some cloud-based features that could be much more flexible than they currently are.
It's my understanding that they are currently working on improving the cloud solution quite substantially.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
The solution is very stable. It doesn't have bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We find the solution to be quite scalable. If your organization needs to expand this solution out, you shouldn't have any problems doing so.
We have two or three different locations and have between 50 to 200 users amongst those locations.
How are customer service and technical support?
The technical support is very good.
Most of the time, whenever a ticket is opened and we reach out to support on behalf of our customers, they offer good advice and are very responsive. We're satisfied with the level of service we're provided.
How was the initial setup?
The implementation is not complex. It's very straightforward to set up and does not take a lot of time to deploy everything.
That said, I did not handle the implementation myself, so I can't speak to more technical aspects of the job.
We had four or five resources that assist in network security and they all helped with the deployment.
What's my experience with pricing, setup cost, and licensing?
I don't handle the pricing side of the product and therefore can't speak to anything in regards to the licensing or costs.
What other advice do I have?
Although we largely handle on-premises deployment models, we have suggested cloud versions to our clients recently.
We are a solution-providing company, and we are offering products to our customers.
Although we really enjoy the solution, there's a lot of very interesting competition in the market. The competition is huge. As a partner of the product, we get a lot of questions we have to answer, and, to be honest, this solution isn't as strong in some areas as others.
That said, we would recommend the solution to others.
Overall, I'd rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
President at simnet
Detailed analytics that integrates with SIEM products and has good support
Pros and Cons
- "The most valuable feature of this solution is the analytics."
- "Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs."
What is our primary use case?
Typically, we use Fortinet FortiGate with edge devices for businesses.
We also use them to integrate with a SIEM product and we use it for detailed analytics.
What is most valuable?
The most valuable feature of this solution is the analytics.
What needs improvement?
Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs.
I would like the licensing price to be better. It would be nice if it were less than 25 percent of the hardware costs.
For how long have I used the solution?
I have been using this solution for fifteen years. We are an MSSP.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
With respect to scalability, it's good.
We have 15 people using this solution in our organization.
How are customer service and technical support?
We contact technical support almost daily. They have good support.
How was the initial setup?
The initial setup was not straightforward but not too complex. It's a bit of both.
What's my experience with pricing, setup cost, and licensing?
For our organization, the licensing costs are approximately $7,000 per year.
Which other solutions did I evaluate?
Before choosing the Fortinet FortiGate, I evaluated other solutions.
What other advice do I have?
I would rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: June 2025
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