We primarily use the solution for the VPN.
Officer / General Manager Software R&D Laboratory at a manufacturing company with 501-1,000 employees
Easy to use with good GUI and an easy initial setup
Pros and Cons
- "The usage in general is pretty good."
- "The performance could be a bit better. Right now, I find it to be lacking. Having good performance is very important for our work."
What is our primary use case?
What is most valuable?
The initial setup is pretty easy, at least if you are looking to take advantage of basic functionality.
The usage in general is pretty good.
The GUI is pretty good.
What needs improvement?
The support could be improved upon somewhat.
The performance could be a bit better. Right now, I find it to be lacking. Having good performance is very important for our work.
The command line operation is a bit out of our depth.
For how long have I used the solution?
We've been dealing with the solution for about two years.
Buyer's Guide
Fortinet FortiGate
May 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,868 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is quite stable. We don't have issues with bugs or glitches. For us, we haven't had problems with crashing or freezing. It's been working well for the most part.
What do I think about the scalability of the solution?
I can't speak to the scalability. I've never attempted to scale and therefore don't have a sense of how well the solution would take to it.
We have about 30 engineers that work with the solution currently. I'm not sure, however, if there are any plans to increase usage in the future.
How are customer service and support?
The support wasn't the best. We weren't too satisfied with the level of service we were given.
How was the initial setup?
The initial setup was very easy and straightforward. It was not complex. We do, however, use the basic functionality and therefore we don't really get into much complexity during the implementation.
The deployment itself is rather quick and we were able to get everything sorted in about one day.
What's my experience with pricing, setup cost, and licensing?
The pricing isn't too bad. Right now, we find the cost to be manageable.
What other advice do I have?
We're just a customer. We don't have a special business relationship with Fortinet.
We're a development company. We sometimes use the cloud, however, we're open to other deployment models as well.
I've found the solution to be very good. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT & PPN Coordinator at a manufacturing company
Highly rated, easy to manage, and pretty easy to set up
Pros and Cons
- "The solution is very easy to understand. It's not overly complex."
- "The solution needs to improve its integration with cybersecurity."
What is our primary use case?
Our organization has 45 branches. We use the Fortigate 200 models at our data centers and have centralized connectivity between our different branches and our data centers.
What is most valuable?
The solution is very easy to understand. It's not overly complex.
The product is user-friendly and easy to manage.
Fortigate overall has a very high security rating in Gartner. We feel safe under their security features. It has extended options as well, if you would like even more security for your organization.
What needs improvement?
The solution needs to improve its integration with cybersecurity. While in general, it's pretty good, this is always a concern as the landscape shifts constantly. They need to ensure they stay on top of things so that their security and integrations stay constantly up to date in order to protect our company.
For how long have I used the solution?
We've been using the solution for seven to eight years. It's been quite a while. We have lots of experience with it.
What do I think about the stability of the solution?
The solution is quite stable. We don't have issues with the product freezing or crashing. We don't deal with glitches or bugs or anything of that nature.
What do I think about the scalability of the solution?
The solution can scale if you need it to. That's not a problem at all.
We do plan on continuing to use the service going forward.
How was the initial setup?
The solution overall is very easy to understand. Therefore, the initial setup is not complex. It's straightforward. Even the configurations are good. An organization shouldn't have too much trouble with it.
How long it takes to deploy depends on what you want to configure on a firewall. It depends on the policies being implemented. That definitely takes time depending on the company and what is being done. If you are familiar with all features and all the steps regarding how to create a policy and how to implement a policy, it is pretty easy and won't take too long.
What about the implementation team?
I've handled the initial implementation myself many times. I don't necessarily need any outside assistance.
What other advice do I have?
Overall, I would recommend this solution. I'd rate it ten out of ten. We've enjoyed using the product and we appreciate its security features.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiGate
May 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,868 professionals have used our research since 2012.
Owner at Gabutto MArket
Stable and useful for intrusion prevention, VPN, and anti-malware purposes
Pros and Cons
- "We are using the FortiGate 100D series. VPN, firewall, anti-malware, OTM, and intrusion prevention are useful features."
- "It should have a better pricing plan. It is too expensive. It should also have a more granular view of the attack. I don't have FortiAnalyzer, and it is difficult for me to have a complete view when there is an attack on my server."
What is most valuable?
We are using the FortiGate 100D series. VPN, firewall, anti-malware, OTM, and intrusion prevention are useful features.
What needs improvement?
It should have a better pricing plan. It is too expensive.
It should also have a more granular view of the attack. I don't have FortiAnalyzer, and it is difficult for me to have a complete view when there is an attack on my server.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
It is stable.
How are customer service and technical support?
I don't have any experience with their technical support. My partner contacts them for me.
How was the initial setup?
Its installation is not easy for me because I handle some other work, but I have two partners. One of them is very skilled at using FortiGate, and it took him a day to deploy it. After that, it took us a week to set all parameters and check all parameters and firewall functions.
What's my experience with pricing, setup cost, and licensing?
It is too expensive for us. My organization is very small, and we have a total of ten users. We have three internal users and seven external users. The FortiGate 100D series is too expensive for renewing the licenses.
What other advice do I have?
I would recommend this solution if you can afford it. I would rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Firewall Engineer at a marketing services firm with 1-10 employees
Scalable solution with a straightforward setup
Pros and Cons
- "The solution is scalable."
- "There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given."
What is our primary use case?
I use the solution primarily for the VPN connections in local area. In some cases, I use it at universities in order to secure the local network in the university, such as servers and backup devices.
I have also used the solution as a load balancer and the EMS functionality, which I use as a controller for wireless devices.
What needs improvement?
The PPPoE server protocol with a connection to a Radius server is used a lot by ISPs and not so much by the end user. I think it would be great to see this solution with the protocol developed for ISPs.
For how long have I used the solution?
I have been using the solution for more than two or three years.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given.
Which solution did I use previously and why did I switch?
Before choosing Fortigate, I was using Cisco and pfSense.
How was the initial setup?
The initial setup was very easy and straightforward.
The time it takes to setup the solution depends on the case. It may take less than a day or more than two months, it depends on the technology that is being used. For example, a hospital I am working with has 20 switches with two firewalls, but there are issues in the physical place and not in Fortinet. In this case, the environment limits the speed of setup.
What other advice do I have?
I would rate FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Lead at a tech services company with 10,001+ employees
Stable with good technical support and very good UI
Pros and Cons
- "The user interface (UI) is very, very good."
- "The search tool needs improvement. It's very difficult to search for policies right now."
What is our primary use case?
We primarily use the solution for the firewall. We use it for a perimeter firewall or access firewall inside the network to allow some zones to be disabled from one zone to another zone.
What is most valuable?
The stability of the solution is excellent.
The user interface (UI) is very, very good.
What needs improvement?
The search tool needs improvement. It's very difficult to search for policies right now.
When we need to engage with the endpoint or our customer during an investigation, there should be a way to investigate the issues without the need for the customer to be present. It would make it much easier.
For how long have I used the solution?
We've been using the product for the last few years.
What do I think about the stability of the solution?
We find the solution to be quite stable. It's very reliable. We don't have to worry about bugs or glitches on the system. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have more than 7.000 users on the solution right now.
We do plan to continue to use the solution going forward.
How are customer service and technical support?
The technical support is very good. We're quite satisfied with the level of support we receive. We find them to be knowledgeable and responsive when we have issues.
Which solution did I use previously and why did I switch?
Before using FortiGate, we used Cisco. However, we found the Cisco solutions to be unstable and we needed to move away from them. We do still have some legacy Cisco solutions, however. We find they work better now, with FortiGate.
How was the initial setup?
We didn't have a problem with the installation. It wasn't complex in any way. We found it to be quite straightforward.
The deployment process was very fast. It took less than a day for us to do everything we needed to do.
In terms of maintenance, we have eight people taking care of the troubleshooting of tickets.
What about the implementation team?
An integrator helped us with the implementation process they were very helpful and extremely knowledgable. We had them in case something we wrong, however, nothing has gone wrong so far.
What other advice do I have?
We're a service provider. We work with clients that use the solution.
We utilize both the 1500 and 3000 series of the product.
I would definitely recommend this solution to other companies to use. We've had a good experience overall.
In general, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior solution architect at a comms service provider with 51-200 employees
Flexible to use and easy to set up
Pros and Cons
- "It is very flexible to use."
- "It is stable, but its stability can be improved."
What is our primary use case?
The typical next-generation firewall use case is to restrict access to the users by using a firewall.
What is most valuable?
It is very flexible to use.
What needs improvement?
It is stable, but its stability can be improved.
For how long have I used the solution?
I have been using this solution for maybe four or five years.
What do I think about the stability of the solution?
Its stability is just okay. It should be better.
What do I think about the scalability of the solution?
The scalability of the device is limited.
How are customer service and technical support?
Technical support is okay. They could be more knowledgeable and faster.
Which solution did I use previously and why did I switch?
I was using Sophos. We switched because it was very unstable in terms of both software and hardware. I found a lot of vulnerabilities. Even though they provide a lot of features for a minimum cost, these features don't do what they are supposed to do.
How was the initial setup?
The initial setup was easy. The deployment duration depends on the situation. I have done the installation in one to three days.
What about the implementation team?
I installed it myself. You just need one technical guy to maintain and manage the firewall. It is a small product for 200 to 500 users.
What's my experience with pricing, setup cost, and licensing?
It has a competitive price.
What other advice do I have?
I would recommend this solution. We plan to continue using it. Even though it has a few stability issues, its price is competitive.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Security at a financial services firm with 51-200 employees
Great web tutor and automated rules by schedule features
Pros and Cons
- "The web tutor and automatic rules by schedule are good features."
- "They've become quite expensive."
What is our primary use case?
Our primary use case of this solution is for the UTM it offers and the access to VPN. We have branches in Rio, Singapore and the UK. I'm an information security manager and we are customers of Fortinet.
What is most valuable?
The most valuable features for me are the web tutor and the automated rules by schedule - the VPN itself.
What needs improvement?
Fortinet is huge in today's market and they've become quite expensive. I think there are products at the same level as Fortinet, but with better prices. They've changed their subscription plan and are now forcing companies to subscribe 24/7.
For how long have I used the solution?
I've been using the solution for around five years.
What do I think about the stability of the solution?
We never had any issues or problems related to stability.
What do I think about the scalability of the solution?
There are other products on the market that are a little better than FortiGate in terms of scalability, but in general it's a good solution. We have about 200 users in the company.
How are customer service and technical support?
We didn't need to contact technical support very much. We had a local partner and if there were problems we contacted them directly.
How was the initial setup?
The initial setup was straightforward. We were implementing on a large project and it took a weekend to completely deploy with all the features, connections and everything.
What other advice do I have?
They have very good documentation and if you've had experience with other products I'm pretty sure that you'd be able to deploy just by reading the documentation.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Services Manager at ProComm technologies
Helpful SD-WAN feature for uptime and privatizing applications, but needs better stability and integration
Pros and Cons
- "The SD-WAN feature is the most valuable. This feature evolved from link load balancing. It has helped us in terms of our uptime and privatizing applications whenever we experience an outage. The SD-WAN feature has been a plus for us. Two-factor authentication has allowed us to add more users in terms of remote working. We have two-factor authentication for remote workers to authenticate them before they get on the network."
- "It should be more stable. There should be full integration within Fortinet products themselves as well as with other third-party products. Especially when you're not dealing with SIEM and the correlation of the security box, we want Fortinet to be able to share that information with as many other products as it can."
What is our primary use case?
We're using it as an edge or a perimeter firewall. We have also used it to segment our LAN in terms of the endpoints and the servers, and we're also using it for remote access using SSL VPN. We have two other sites that we connect through FortiGate by using an IPSec, and we have integrated it with FortiAuthenticator for two-factor authentication and FortiAnalyzer to analyze logs and things like that. We are currently using the FortiGate 1200D series and running the latest software.
What is most valuable?
The SD-WAN feature is the most valuable. This feature evolved from link load balancing. It has helped us in terms of our uptime and privatizing applications whenever we experience an outage. The SD-WAN feature has been a plus for us.
Two-factor authentication has allowed us to add more users in terms of remote working. We have two-factor authentication for remote workers to authenticate them before they get on the network.
What needs improvement?
It should be more stable. There should be full integration within Fortinet products themselves as well as with other third-party products. Especially when you're not dealing with SIEM and the correlation of the security box, we want Fortinet to be able to share that information with as many other products as it can.
For how long have I used the solution?
I have been using Fortinet FortiGate for four years.
What do I think about the stability of the solution?
In terms of stability, I would rate it a seven out of ten. It should be more stable. Sometimes when you do firmware upgrades, a feature that was previously working is broken. There are things like that, but I guess that can be taken care of by reading the release notes and seeing what changed in the firmware upgrades.
What do I think about the scalability of the solution?
It is highly scalable. A customer had about 500 users.
How was the initial setup?
The installation was straightforward.
What about the implementation team?
We deployed it ourselves. You just need one engineer for its deployment and maintenance.
What other advice do I have?
We are skilled in Fortinet and Check Point. For customers who specifically want Fortinet, we will continue to provide this solution. Our first preference is Check Point, but if a customer insists on Fortinet, then we can do a lot of integration there and incorporate other products like FortiNAC, FortiWifi, and so on.
I would recommend this solution to others. I would rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

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Updated: May 2025
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How are these are unbiased reviews? It's Fortinet Fortinet Fortinet. There is very little concrete details. I distrust user reviews in general because they can easily be coaxed / paid. Most of these supposed reviewers demonstrate they aren't actively involved in using / managing the device. In the "Sonicwall vs Fortinet" under the guy who chose Sonicwall after looking at Fortinet talks more about what is good about Fortinet than he does about Sonicwall! It will be interesting to see if my comments here stick.
@Jeff-S Thanks for commenting. Reviews on IT Central Station are written by users with a varying range of experience, ranging from those who have daily hands-on experience to those that interact with the solution on a less regular basis. We have a strict policy whereby we do not offer gift cards or incentives in return for providing reviews.
Ensuring reviews are only written by real users is a core value of ours. We only publish reviews from users who have used the solution in the past 12 months. We prefer to err on the side of caution and not publish reviews that are suspected of being bogus unless we can confirm that the reviewer has experience with the solution.
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