Firewall Engineer at a marketing services firm with 1-10 employees
MSP
Scalable solution with a straightforward setup
Pros and Cons
  • "The solution is scalable."
  • "There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given."

What is our primary use case?

I use the solution primarily for the VPN connections in local area. In some cases, I use it at universities in order to secure the local network in the university, such as servers and backup devices.

I have also used the solution as a load balancer and the EMS functionality, which I use as a controller for wireless devices.

What needs improvement?

The PPPoE server protocol with a connection to a Radius server is used a lot by ISPs and not so much by the end user. I think it would be great to see this solution with the protocol developed for ISPs.

For how long have I used the solution?

I have been using the solution for more than two or three years.

What do I think about the scalability of the solution?

The solution is scalable.

Buyer's Guide
Fortinet FortiGate
May 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
769,630 professionals have used our research since 2012.

How are customer service and support?

There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given.

Which solution did I use previously and why did I switch?

Before choosing Fortigate, I was using Cisco and pfSense.

How was the initial setup?

The initial setup was very easy and straightforward.

The time it takes to setup the solution depends on the case. It may take less than a day or more than two months, it depends on the technology that is being used. For example, a hospital I am working with has 20 switches with two firewalls, but there are issues in the physical place and not in Fortinet. In this case, the environment limits the speed of setup.

What other advice do I have?

I would rate FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Jeff-S - PeerSpot reviewer
Jeff-SWorks at SRPS, LLC
User

How are these are unbiased reviews?  It's Fortinet Fortinet Fortinet.  There is very little concrete details.  I distrust user reviews in general because they can easily be coaxed / paid.  Most of these supposed reviewers demonstrate they aren't actively involved in using / managing the device.  In the "Sonicwall vs Fortinet" under the guy who chose Sonicwall after looking at Fortinet talks more about what is good about Fortinet than he does about Sonicwall!  It will be interesting to see if my comments here stick.

Ariel Lindenfeld - PeerSpot reviewer
Ariel LindenfeldDirector of Community at PeerSpot
Vendor

@Jeff-S Thanks for commenting. Reviews on IT Central Station are written by users with a varying range of experience, ranging from those who have daily hands-on experience to those that interact with the solution on a less regular basis. We have a strict policy whereby we do not offer gift cards or incentives in return for providing reviews.
Ensuring reviews are only written by real users is a core value of ours. We only publish reviews from users who have used the solution in the past 12 months. We prefer to err on the side of caution and not publish reviews that are suspected of being bogus unless we can confirm that the reviewer has experience with the solution.
You can learn more about our guidelines here: 
www.itcentralstation.com/guidelines

PeerSpot user
Mgr. IT Infrastructure and Network Operations at a media company with 11-50 employees
User
Centralized monitoring, policy management, and virtualized appliances allow us to take control over our public and private infrastructure
Pros and Cons
  • "Centralized monitoring, policy management, and virtualized appliances allow us to take control over our public and private infrastructure."
  • "Cisco Meraki products are rising very quickly in the cloud and the connected era. Meraki products offer much better ROI, upgradability, and manageability."

What is our primary use case?

  • Security
  • Monitoring and controlling
  • VPN
  • Active Directory integration
  • Servers
  • All components related to an enterprise environment.

How has it helped my organization?

We replaced Sophos with FortiGate and found it better than the Sophos product. It has better control, insights, and prevention from crypto malware and other threats.

What is most valuable?

The most valuable features are centralized monitoring, policy management, and virtualized appliances so we can have control over public and private Infrastructure.

What needs improvement?

Cisco Meraki products are rising very quickly in the cloud and the connected era. Meraki products are future proof and offer much better ROI, upgradability, and manageability.

IT is continuously evolving, and every few days or months, there is something new. Whoever evolves first will take the lead over the competition. Adopting and evolving is the key to success.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

These products are solid and stable.

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How are customer service and technical support?

Our experience with support has been fine. No trouble or hassle.

Which solution did I use previously and why did I switch?

Sophos: It was good for small businesses, who are evolving and improving. Though, I found Cisco Meraki to be much better.

How was the initial setup?

Part of the setup was straightforward and other parts were complex. They need to work on feature placements and menus.

What about the implementation team?

We did the implementation through a vendor, who had good experience.

What was our ROI?

Two to three years, depending on usage type, number of users, and organizational size.

Which other solutions did I evaluate?

Yes, we did, Palo Alto and other solutions, but we found FortiGate to be the best solution at that point in time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
May 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
769,630 professionals have used our research since 2012.
PeerSpot user
Project Consultant at a tech consulting company
Consultant
I can delegate more simple and routine tasks to other administrators and I don’t have to be the “Firewall” guy all the time, but the graphical interface always has room for improvement.

What is most valuable?

I enjoy the combination of an intuitive graphical interface and also a traditional shell command line environment for more advanced administration. The option to configure policies in a graphical environment is very easy to understand and also simple to teach someone else unfamiliar with the product.

How has it helped my organization?

It’s much easier to share administration tasks with more people. Due to the flexibility and ease of certain features, I can delegate more simple and routine tasks to other administrators and I don’t have to be the “Firewall” guy all the time.

What needs improvement?

I think the graphical interface always has room for improvement. I would like to see more attention put towards the logging functions as well.

For how long have I used the solution?

I worked with this solution daily for over 12 months.

What do I think about the stability of the solution?

I encountered several strange issues in v5.0 (and earlier) OS versions. Strange anomalies like random reloads, VPN instability and unexplained policy changes. However, all of these issues were resolved in v5.2.

How are customer service and technical support?

I always had great experiences with Fortinet. I worked with them several times to resolve configuration issues and process RMA’s on failed equipment, which was rare.

Which solution did I use previously and why did I switch?

I’ve personally used Cisco ASA and PIX architecture and after using Fortinet, I always prefer FortiGate products in terms of functionality and ease of use. I recommend these to clients looking for a firewall solution.

How was the initial setup?

Usually always simple and straight forward. I can get a client up and running with most standard policies and inbound/outbound control in a single day and make adjustments as needed. I can usually preconfigure Fortinet products and send them out for install.

What about the implementation team?

I always implemented via in-house. I think the most important advice is to always test new configurations in the lab especially, when upgrading firmware.

What was our ROI?

From my experience, FortiGate products are affordable and worth the investment.

What other advice do I have?

I think for almost any small to mid-size business this is a great solution. Fortigate should definitely be considered before choosing a more expensive and complicated product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user234777 - PeerSpot reviewer
IP Senior Engineer at a comms service provider with 501-1,000 employees
Vendor
It offers stability, scalability and plenty of security features. Enjoy fast and effective troubleshooting as everything is organized in a very understandable way.

What is most valuable?

  • High Availability clustering
  • SNAT/DNAT
  • Policies section view
  • Virtual Domains
  • Logging and Reporting
  • IPS

How has it helped my organization?

It has made our daily operations easier, as well as adding security, and stability to them. Adding or removing security policies is simplified through its web interface, or CLI. Additionally, troubleshooting is fast and effective, as everything is organized in a very understandable way.

What needs improvement?

Its web interface needs to be more stable, and more functional, through the variety of browsers. Additionally a nice add-on would be a “diagnostic sniffer” capability in the web interface.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

With different browsers, the web interface crashes. On newer versions of Fortios the problem has been minimized.

What do I think about the stability of the solution?

Not at all, it is as stable as it should be.

What do I think about the scalability of the solution?

I believe that it is a little complex adding new firewalls in an existing cluster.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

We are using different firewall solutions, in parallel with the Fortigate ones.

How was the initial setup?

It was straightforward. Taking control of the device for first time is easy, and the cookbook manual is very helpful.

What about the implementation team?

A vendor team offered five day training but the implementation was in-house.

Which other solutions did I evaluate?

We evaluated other solutions, but I was not responsible for taking the final decision.

What other advice do I have?

Throughout the last six years we have been using Fortigate firewalls, and the experience we gained is only positive. These devices are easy to manage, operate and troubleshoot any issues that might rise. The use of virtual domains has added more security presence by only having one physical device, and it’s easy to create them. Also, by enabling other security features on the VDoms, the physical performance will not be affected.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user998895 - PeerSpot reviewer
Project Manager at renaissance group
Real User
User-friendly with good integrations on offer and a variety of great features
Pros and Cons
  • "The solution is very user friendly. The user interface in particular is quite nice."
  • "The customization could be improved. Cisco, for example, is much better at this. They need to work to be at least as good as they are."

What is our primary use case?

We primarily use the solution for security - for the firewall.

What is most valuable?

The solution has a variety of excellent features.

The cloud base that they have on offer is great.

Overall, the solution is very good and we've been very happy with it.

The solution is very user friendly. The user interface in particular is quite nice.

The integration is great.

What needs improvement?

The customization could be improved. Cisco, for example, is much better at this. They need to work to be at least as good as they are.

For how long have I used the solution?

I've been using the solution for one year so far.

What do I think about the stability of the solution?

So far, the stability has been very good. We haven't had any issues at all. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It's great.

What do I think about the scalability of the solution?

I haven't run into any issues when it comes to scaling. If a company needs to scale it should be able to do so without much of a problem.

How are customer service and technical support?

I haven't really dealt directly with technical support. Once, when I ran into an issue, I spoke with my local partner. Other than that, you can find the answers you need via the help navigation.

Therefore, I can't speak to the helpfulness of technical support. I can't speak to whether or not they are responsive or knowledgable.

I have been satisfied with the help I've received from my local partner, however. They've been quite good.

Which solution did I use previously and why did I switch?

We do use other solutions as well, such as Cisco. We find this solution to be better in general, and more user-friendly. That said, Cisco does do customization better.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. We found it to be quite simple.

When I bought it, I found that the user interface made everything pretty easy from the start. They also have very good help features that can assist you if you get stuck. It was pretty easy to configure the items I needed to.

What's my experience with pricing, setup cost, and licensing?

The price is pretty much standard with the competition. It's not overly expensive.

That said, if you want to have a good security VPN or firewall, then you should invest more than money and pay interest in local devices. If you want a better network structure and better security, then you need more local devices.

What other advice do I have?

I use FortiGate quite a bit. I'm just a customer and end-user. I don't have a business relationship with the company.

On a scale from one to ten, I'd rate the solution at an eight. I've been pretty happy with it so far.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at WorldNet ICT Solutions Limited
Consultant
Provides good security features, and generating FortiCloud reports is helpful to us
Pros and Cons
  • "The security features are about the best that I've seen anywhere."
  • "Technical support for this solution can be improved."

What is our primary use case?

We use this solution for our company firewall.

What is most valuable?

This solution has many good features. The security features are about the best that I've seen anywhere.

I really like the fact that I am able to generate FortiCloud reports.

What needs improvement?

FortiWAN was supposed to help in doing intersite linking, but we've realized that most of the ISPs use BGP. FortiWAN supports OSPF but does not support the BGP protocol. This is a problem for us because without BGP they are not doing anything, and we've had to pack them up. I would like to see the BGP protocol supported on FortiWAN.

Technical support for this solution can be improved.

For how long have I used the solution?

We have been using this solution since 2017.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

The scalability of this solution is fantastic.

How are customer service and technical support?

I've been in contact with technical support a few times and it is good. It might be better, but as far as I'm concerned, it's good.

How was the initial setup?

The challenge for the initial setup was at the ISP level. We have the Fortinet firewall running, but between the various sites, we wanted to implement FortiWAN. It didn't work because of the BGP issue.

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is good.

What other advice do I have?

This is a product that I recommend.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ICT Administrator at a mining and metals company with 11-50 employees
Real User
Enables us to bring security into compliance with our policies
Pros and Cons
  • "I really like the captive portal feature for our guest network. It has nice VLAN features in terms of separating our network. The anti-virus is also good."
  • "Some of the filtering is not robust, you can escape it with a VPN. Some of the users bypass some of the filters. It catches some but it also misses some, that area could be improved. It's functioning reasonably but there's room for improvement in that area."

What is our primary use case?

Our primary use case is for our company firewall. We use it for intrusion prevention and anti-virus.

How has it helped my organization?

The internet filtering feature has really benefited my organization because we have a lot of things that go on illegal sites like auto torrents sites and a lot of streaming and downloads. We've been able to minimize the impact of bandwidth by filtering out media sites. This solution has also benefited us by bringing security into compliance with our policies.

What is most valuable?

I really like the captive portal feature for our guest network. It has nice VLAN features in terms of separating our network. The anti-virus is also good. 

What needs improvement?

Some of the filtering is not robust, you can escape it with a VPN. Some of the users bypass some of the filters. It catches some but it also misses some, that area could be improved. It's functioning reasonably but there's room for improvement in that area.

There is a feature that Palo Alto has called Traps. It helps to prevent attacks on the system. A feature similar to this would be worth adding.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's very much stable.

What do I think about the scalability of the solution?

It is very scalable. We have around 200 users. 

How was the initial setup?

The initial setup was not complex. 

What about the implementation team?

We have had experience with enterprise firewalls and notably, we had experience with Fortinet, so the deployment was done in-house. We require four people for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

Compared to Palo Alto, which we have used in the past, pricing and licensing are okay.

What other advice do I have?

I would advise someone considering this solution to learn the product. You have to get to know the product, don't just look at it from outside. Get to know the product, the ins and outs and see how you can actually use it for your scenario.

I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Security Consultant at SEE "Systems Engineering of Egypt"
Real User
Top 20
It has very easy management and an amazing ETM configuration.
Pros and Cons
  • "It performs very well."
  • "It has very easy management and an amazing ETM configuration."
  • "I would like to see more advanced developments of a wireless controller in the future."

What is our primary use case?

My primary use case of this solution is as a data center. It performs very well.

How has it helped my organization?

It has very easy management and an amazing ETM configuration.

What needs improvement?

I would like to see more advanced developments of a wireless controller in the future.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I think the product is stable. It is amazing.

What do I think about the scalability of the solution?

It is amazing, but sometimes there are issues with Fortinet Integrations. But, I know they are now trying to rectify the problem.

How is customer service and technical support?

We have good technical support from the vendor.

How was the initial setup?

It was very straightforward. An easy installation process.

What other advice do I have?

I think when you look at this product, you must realize that the box hardware and software are vary stable. And, the pricing is perfect.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.