PeerSpot user
CEO & Sr. Information Security Consultant at a tech services company with 1-10 employees
Consultant
The solution improved the security posture and overall management's TCO
Pros and Cons
  • "One of the valuable features is a standardized OS."
  • "It claims it does DLP, but the degree and level of controls are very basic."

How has it helped my organization?

The solution improved the security posture and overall management's TCO.

What is most valuable?

One of the valuable features is a standardized OS.

What needs improvement?

It claims it does DLP, but the degree and level of controls are very basic. We recommend that our clients supplement it with other products.

What do I think about the stability of the solution?

There were no issues with stability.

Buyer's Guide
Fortinet FortiGate
April 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.

What do I think about the scalability of the solution?

There were no issues with scalability.

How are customer service and support?

Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

What about the implementation team?

We implemented in-house.

What's my experience with pricing, setup cost, and licensing?

Work through partners for the best pricing.

Which other solutions did I evaluate?

We evaluated Palo Alto, Check Point, and Cisco.

What other advice do I have?

I highly recommend Fortinet as a leader in integrated suite information security capabilities.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Engineer at a tech services company with 501-1,000 employees
Real User
I could achieve the same results with a software firewall. This one comes in a nice hardware package. Using the CLI should be documented better.

What is most valuable?

  • Flexibility
  • Flow tracking
  • B2B VPN

How has it helped my organization?

It's good for what it is. I could achieve the same results with a pfSense firewall. This one just comes in a nice hardware package.

What needs improvement?

Better documentation about usage of the CLI. I learned most of what I know in diagnostic functionality through saving SSH sessions with the customer support staff while in WebEx sessions.

I have tried looking up the manuals. They are OK in some respects, but I feel exhaustive documentation about the CLI "with examples" should be there, and I feel it's not.

I'm saying, hey lets consolidate some of the primary real world scenarios like:
Section A: - Troubeshooting B2B VPN peering with a business partner or client when initially setting up the VPN tunnel.

Inevitably, there are always quirks and nuances between the fortigate vendor versus peering with a Palo Alto or an ASA firewall or even a Juniper SSG.

Imagine providing all steps, command line syntax, and GUI (if available) and how to take steps to debug the flow and see what's failing.
Sometimes it's super hard to figure out what's wrong with a fortigate VPN unless you know the commands on the CLI to see the flow and how to interpret it.

If they had all the methods / syntax and the "how's and why's" for a scenario; even possibly an instructional video showing how via the CLI and gui alongside the documentation. It would be like the pearly gates had opened and I had gone to heaven.

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

I never encountered any stability issues. It is a very stable product.

What do I think about the scalability of the solution?

Scalability's not been an issue for my org. We only utilize it for certain applications.

How are customer service and technical support?

Technical support is excellent, although it can be a bit difficult to understand the tech. As with most support staff from almost all vendors now, the support comes from somewhere across the pond.

Which solution did I use previously and why did I switch?

On the site where the FortiGate is stationed, it's never been changed out.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Buy the support package! Upgrades, advice about upgrade paths, and troubleshooting help is paramount. There have been some times where, without it, I'd have been dead in the water.

Which other solutions did I evaluate?

This was an in-place firewall when I integrated the site to my org.

What other advice do I have?

Figure out what features you want, and what policies you want. Look up how to do it in advance, and create an implementation plan.

Plan for policies, routing, NATting, etc. Create a step-by-step process in advance, possibly create the environment in a DEV sandbox, test it, then implement.

It has a good feature set. However, sometimes you are forced to solicit technical support to get it working.

Also, I find the web interfaces sometimes do not display things properly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrew S. Baker (ASB) - PeerSpot reviewer
Andrew S. Baker (ASB)Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Consultant

Great review. I was going to disagree with you about the CLI documentation, but I found that the examples are really missing for the common use cases, as you stated, so I had to agree.

The cookbook is getting better, but it's not yet comprehensive enough. Very good platform.

I also wish there were elements that you could rename without having to reload an entire config, but I am happy that you can easily search/replace a config and then replace it.

-ASB

See all 6 comments
Buyer's Guide
Fortinet FortiGate
April 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.
PeerSpot user
Project Manager at a tech vendor with 1,001-5,000 employees
Vendor
For price criteria, Fortinet wins over competitors. That being said, certain areas of the product need improvement

What is most valuable?

  • Performances
  • VDOM
  • UTM
  • Consolidated Management
  • FortiGuard

    How has it helped my organization?

    • Endpoint control of mobile devices with Security Profiles compliancy checking, captive portal redirection, Antivirus, IPS and Web Filtering enabled on outgoing traffic (coupled to FortiClient solution)
    • Identity-based policies used to authenticated and profile users and guests whatever the media used to access the network (ie. Wired and WiFi)
    • Dynamic BGP routes injections to divert traffic requiring UTM inspection or DDOS mitigation
    • Two-Factor Authentication VPN SSL for itinerant users (coupled to FortiToken solution)
    • Active/Active cluster load-balancing http/https traffic
    • GTP tunnels inspections over GPRS backbones for pure-player telco operators
    • Distributed WiFi infrastructure with UTM enabled and managed from the central console like signatures and firmware updates
    • Classical IP/IPv6 Firewall with consolidated-management

    What needs improvement?

    • Fix all pending bugs present in 5.0.x branch
    • Improve the testing process of newly published firmware like using real and representative configurations submitted to consequent traffic load during a while
    • Support SNMPv3 INFORM requests
    • Uniform the scheduled backup between FortiGate, FortiManager and FortiAnalyzer
    • Integrate graphical troubleshoot tools for policies based on devices or user identities

    For how long have I used the solution?

    4.5 years

    What was my experience with deployment of the solution?

    Some few non-blocking bugs present in the latest release and which are now solved. In the past I encountered serious bug regarding SCTP and GTP supports. Fortinet helped me to qualify the bug, implement a temporary workaround and then published appropriate patches rapidly.

    What do I think about the stability of the solution?

    No. I always used the latest qualified-stable firmware recommended by Fortinet and check by own testing methods the stability of HW and SW before deploying anything into customer premises.

    What do I think about the scalability of the solution?

    With design and dimensioning parts well achieved I never encountered scalability issue. However it happened I had to troubleshoot some slowness and latency issues on existing projects already running live. Most of the time they were due to some design issues and non-optimized configurations like for instance “in” and “out” ports not handled by the same NP, policy rules non-optimized and non-used features enabled.

    How are customer service and technical support?

    Customer Service:

    Very good.

    Technical Support:

    Very good.

    Which solution did I use previously and why did I switch?

    • CISCO ASA: Too expensive, performances issues, non-consolidated management between traditional ASA and inspection ASA CX, not the best security engines
    • Checkpoint: Very expensive but good solutions, not the leader in UTM segment
    • Juniper: Expensive but good solutions, not the leader in UTM segment
    • Cyrberoam: Attractive prices but not yet tested, looks like promising
    • Arkoon/Netasq: Obsoletes (Stormshield not yet tested)

    How was the initial setup?

    It was quite simple if you have at least a minimum of experiment with Firewalls integration. It is now even simpler thanks to the FortiExplorer application.

    What about the implementation team?

    In-house.

    Which other solutions did I evaluate?

    Taking into account the price criteria, nowadays Fortinet always wins offers in front of competitors like CISCO and Checkpoint. Mixing this key-point with other success keys like UTM features and performances.

    What other advice do I have?

    Contact Fortinet or Fortinet’s partner and ask for a POC.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user275226 - PeerSpot reviewer
    IT Director with 501-1,000 employees
    Vendor
    I don't need to have a cluster because it's stable, but rules are not intuitive and the admin UI needs improvement.

    What is most valuable?

    It offers a proxy and a firewall.

    How has it helped my organization?

    It has a better processor than CheckPoint.

    What needs improvement?

    It's not intuitive, as the rules will be in the last place you look. You can look for a report for an hour, eventually getting a blank page. User experience for the administrator is basically not good as it needs to be more proficient.

    For how long have I used the solution?

    I've used it for two years.

    What was my experience with deployment of the solution?

    I have five ISPs, and it was hard to connect the LAN to the WAN. It did not go well and I had do to a roll-back.

    What do I think about the stability of the solution?

    The product is so stable I don't need to have a cluster.

    How are customer service and technical support?

    Customer Service:

    I use a service given by the integrator and it's better than Fortigate’s. The integrator gives me a guarantee that they will immediately replace my machine if a problem occurs.

    Technical Support:

    I use a service given by the integrator and it's better than Fortigate’s. The integrator gives me a guarantee that they will immediately replace my machine if a problem occurs.

    Which solution did I use previously and why did I switch?

    I used an open-source product name Squid.

    How was the initial setup?

    It's straightforward, and was transparent for the users.

    What about the implementation team?

    We did it in-house.

    What was our ROI?

    It costs $200,000 and is only a bit better than the open source solution, which was free.

    What's my experience with pricing, setup cost, and licensing?

    You don’t have to buy the Fortigate analyzer, as you can also get the reports using Fortinet.

    What other advice do I have?

    It's fine as a firewall and as a proxy. You need to configure the rules right or else it will be hard to keep up with the logs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Andrew S. Baker (ASB) - PeerSpot reviewer
    Andrew S. Baker (ASB)Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
    Consultant

    The v5.6 GUI is much improved, IMO. Very happy to see the changes there. Some things are still a little hard to find, but not as many.

    See all 5 comments
    Security Engineer at Eguardian lanka
    Reseller
    Initial implementation straightforward, helpful support, and scalable
    Pros and Cons
    • "The scalability of Fortinet FortiGate is good."
    • "The reporting in Fortinet FortiGate could improve. Customers are having to purchase additional reporting components. When I have used the Sophos solution it is a complete solution, in Fortinet FortiGate you have to use additional tools to have the features needed."

    What is our primary use case?

    We use Fortinet FortiGate as a network firewall.

    What needs improvement?

    The reporting in Fortinet FortiGate could improve. Customers are having to purchase additional reporting components. in  Fortinet FortiGate you have to use additional tools to have the features needed.

    We need to use FortiAuthenticator to have additional bandwidth. Fortinet should include more features in the solution instead of having separate tools.

    For how long have I used the solution?

    I have been using Fortinet FortiGate for approximately three years.

    What do I think about the stability of the solution?

    Fortinet FortiGate is a stable solution from my experience.

    What do I think about the scalability of the solution?

    The scalability of Fortinet FortiGate is good.

    How are customer service and support?

    The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year. The support is good from Fortinet, and local distributor partner support has been helpful, we highly recommend them.

    Which solution did I use previously and why did I switch?

    I have previously used pfSense, Sophos Firewall, and other endpoint solutions.

    How was the initial setup?

    The initial implementation of Fortinet FortiGate is not complex because the GUI environment is easy to use. We can do a lot of things in the GUI. If the configurations engineer, network administrator, or network engineer has knowledge about firewalls, the process will not be complex. It can easily be managed.

    What's my experience with pricing, setup cost, and licensing?

    The price of Fortinet FortiGate when compared to other solutions is high. However, my knowledge of the price is from third parties and I am not sure how accurate it is. I typically work in the technical area of my organization.

    What other advice do I have?

    I rate Fortinet FortiGate a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    President at Integral Design Software
    Real User
    Reasonably-priced, intuitive, and offers a seamless VPN
    Pros and Cons
    • "Using this product makes the VPN seamless and almost invisible to me in the sense that I don't have to think about it."
    • "The initial setup and configuration are not intuitive and require training."

    What is our primary use case?

    I am primarily using FortiGate to provide a hardware VPN or an equipment base of VPN to a central office. I am only using a small fraction of its capabilities, so I'm not pushing it at the edges.

    How has it helped my organization?

    Using this product makes the VPN seamless and almost invisible to me in the sense that I don't have to think about it.

    What is most valuable?

    Once it is in use, it is intuitive to use. Once it's in place, it doesn't require any further interaction.

    What needs improvement?

    The initial setup and configuration are not intuitive and require training.

    For how long have I used the solution?

    I have been using Fortinet FortiGate for approximately four months.

    What do I think about the stability of the solution?

    The stability has been rock-solid, and I haven't seen any glitches or bugs at all.

    What do I think about the scalability of the solution?

    With only two people in the company, we haven't needed to scale. Our roles include software development and providing technical support for various clients.

    How are customer service and technical support?

    I have not needed to contact technical support.

    Which solution did I use previously and why did I switch?

    This is the first firewall product that I have used.

    How was the initial setup?

    The initial setup is fairly technical and it's not something the untrained person would want to do. You need to know what you're doing in order to set it up.

    What's my experience with pricing, setup cost, and licensing?

    The price of FortiGate is reasonable. In terms of the market, it's not a cheap product, but it's cost-effective.

    Which other solutions did I evaluate?

    I purchased this product because this is the one that the central office supports.

    What other advice do I have?

    In summary, this is a good product, it works, it doesn't need any attention, and I'm satisfied with it. Although the initial setup is slightly complex, security is a complex question and I'm not sure that it can be simplified.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Sr. Corporate Marketing Executive at Amity Infosoft Pvt. Ltd.
    Reseller
    Improved our organization through single pane of glass management
    Pros and Cons
    • "Anti-Spam web content filterinG."

      What is our primary use case?

      VPN Over 3 Location Across India and We Get SD-Wan + UTM from Fortinet and Final got Solution SDWAN as well as UTM for Every Location 

      How has it helped my organization?

      • Single pane of glass management
      • Easy GUI for monitors
      • Logical Network Diagram from GUI
      • Physical Network Diagram from GUI
      •  

      What is most valuable?

      FortiGate is really strong in the following:

      • UTM
      • IPS
      • Antivirus
      • App control
      • AntiBotnet
      • Anti-Spam 
      • Web content filtering
      • IOC (indicator of Compromise)
      • Web Application Firewall
      • Vulnebarity Management 
      • FortiView
      • L3 routing

      What needs improvement?

      Need to Improvement in Reporting

      For how long have I used the solution?

      We have been using it for the last nine years.

      What do I think about the stability of the solution?

      Stability is fine. I rebooted after 755 Days from the date of installation.

      What do I think about the scalability of the solution?

      Scalability is Fine.

      How are customer service and technical support?

      Customer Service:

      Partner support is very good.

      Technical Support:

      FortiGuard Service is also good with the push method update.

      Which solution did I use previously and why did I switch?

      We were previously using SOPHOS.

      How was the initial setup?

      Easy by WebGUI and also mobile app.

      What about the implementation team?

      We have implemented in-house.

      What was our ROI?

      Excellent ROI, due to virus spambot intrusion free network.

      What's my experience with pricing, setup cost, and licensing?

      It's a little bit higher than Cyberoam but the security is More higher compared to the other vendor.

      Which other solutions did I evaluate?

      Sophos, Check Point, and SonicWall.

      What other advice do I have?

      Buy FortiGate for a hassle free network management and excellent ROI.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer690582 - PeerSpot reviewer
      reviewer690582COO/CTO at a pharma/biotech company with 11-50 employees
      Real User

      I have used Fortigates for 6 years. Like you, similar experiences augmented by an additional support subscription due to my early learning curves. What I did not realize was the speed compromises with all the security apps acivie - if I have a Verizon FiOS true Gig subscription, my speed was tapered down to 100 Mbps or less. That is a 90% reduction. With 6 users multiplied by cell phones accessing the same WiFi, you can imagine the data speeds we were actually working with.

      So, I picked WatchGuard, the T70 specifically. The data speeds with everything turned on remains near the subscription (1 Gig) and I have the same types of protections as the Fortigate. It is too early to report the reliability and other specs since this has changed only in the last week, but the specs tell me a lot that helped me to understand what I missed on my first go-around with Fortigate. Don't get me wrong, I had zero issues over the last 6 years to Fortigate's credit. However, that speed compromise doesn't work for me. Perhaps I missed something, but my support knows the product and there were no adjustments available, other than turning certain feature off. I couldn't afford that security risk, not these days.

      Director Of Technology at PT Exa Teknologi Indonesia
      Real User
      I like the SD-WAN feature and their IP4 policy
      Pros and Cons
      • "The features that I have found most valuable are the SD-WAN and their IP4 policy."
      • "In terms of what could be improved, the SD-WAN is quite difficult, because if you install the new box, 15 is okay, but if you change from an old configuration, if there is already configuration and a policy when you change to SD-WAN, you must change the whole policy that you see in the interface."

      What is most valuable?

      The features that I have found most valuable are the SD-WAN and their IP4 policy.

      What needs improvement?

      In terms of what could be improved, the SD-WAN is quite difficult, because if you install in the new box, 15 is okay, but if you change from an old configuration, if there is already a configuration and a policy when you change to SD-WAN, you must change the whole policy that you see in the interface.

      For how long have I used the solution?

      I have been using Fortinet FortiGate for about two years.

      What do I think about the stability of the solution?

      Fortinet FortiGate is stable so far. We had a difficulty, but after we opened the support, we found out that it was only from having the wrong config. But so far, it is stable.

      What do I think about the scalability of the solution?

      So far our biggest client is only FortiGate 400, a small-medium business.

      How are customer service and technical support?

      Their technical support is very helpful, although they only have it for their in-the-box and sometimes we have difficulty with the out of box, with the ISP or other things. So we must find a solution for the customer. But if it is the wrong product or if there is a configuration issue in the product, yes, they're very helpful.

      Which solution did I use previously and why did I switch?

      I have also worked with the Hillstone network, with Palo Alto and with Barracuda.

      In terms of support, so far FortiGate is helpful whereas with Barracuda I didn't get the support like FortiGate.

      How was the initial setup?

      The initial setup and new configuration are very easy. It is very user-friendly. It's only three clicks from the menu, two or three sub-menus and we already have it configured. It's not difficult because we have experience with the SonicWall, Palo Alto, etc.., but Fortinet is user-friendly.

      What's my experience with pricing, setup cost, and licensing?

      In terms of price, FortiGate's price is reasonable. Most of the customers stand by it, and are aware that the price is worth it for the performance.

      What other advice do I have?

      In terms of advice for anyone looking to use FortiGate, you need to learn about trouble-shooting, because sometimes you find out you have the wrong configuration, not because of a FortiGate problem or FortiGate config, so you are responsible to handle the trouble-shooting.

      On a scale of one to ten, I would give Fortinet FortiGate a nine.

      One thing they could offer is a version that already has the configuration. This would make it easier. This is something that I would request. I worked with Barracuda, I worked with Palo Alto. If you want it easy. It's very easy. But FortiGate needs to have something more like that, to do it faster.

      Disclosure: My company has a business relationship with this vendor other than being a customer: partner
      PeerSpot user
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
      Updated: April 2024
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.