What is our primary use case?
My main use cases for Dell Enterprise Desktops and Laptops are development, IT, and engineering.
How has it helped my organization?
Dell Enterprise Desktops and Laptops benefit my company overall by creating synergy between support, production, and cost, which provides a good balance.
What is most valuable?
The features of Dell Enterprise Desktops and Laptops that I value most are related to performance. The performance is good, and they deliver strong capabilities at an affordable price.
What needs improvement?
They can be improved by having fewer problems and requiring less support, as it would save money for external support. There are very few cases of issues, and they work normally without major problems.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for 20 years.
What do I think about the stability of the solution?
Regarding the stability and reliability of Dell Enterprise Desktops and Laptops, I have experienced downtime and performance issues, however, these come from Microsoft, not from Dell. Different types of Windows updates have stuck my system and caused virus checks, so the issues originate from software, not from hardware.
How are customer service and support?
My experience with the customer service and technical support of Dell Enterprise Desktops and Laptops is that they are excellent. It can be somewhat difficult to open a case if I call Dell directly, however, I use one of the suppliers, Hyper-Global, and they provide the best service I could imagine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used other computers besides Dell Enterprise Desktops and Laptops, specifically Toshiba. There is a significant difference between the two. Toshiba has zero trouble but offers less performance and less development as it uses older technology. While Toshiba requires zero support cases and has zero trouble, their technology is at a lower level.
What was our ROI?
The biggest return on investment when using Dell Enterprise Desktops and Laptops is that I replace them every four or five years, which saves money and provides good performance for my company.
What's my experience with pricing, setup cost, and licensing?
Regarding the pricing, setup costs, and licensing of Dell Enterprise Desktops and Laptops, I don't deal with licensing. We have an enterprise agreement that covers all license issues.
The hardware cost is balanced. While they may not offer the absolute best performance, in terms of balance between cost, performance, and support, Dell Enterprise Desktops and Laptops are number one.
Which other solutions did I evaluate?
I am considering switching from Dell Enterprise Desktops and Laptops to another computer. I already use daily switching, and while there are minor user interface issues, the switching decision comes from corporate management and does not depend solely on my decision.
What other advice do I have?
My advice to other companies considering Dell Enterprise Desktops and Laptops is to research and try them.
There is no best laptop in the world; each company has its advantages and disadvantages. Some companies require the best performance, while others look for the best price or support.
I found that Dell Enterprise Desktops and Laptops provide the best summary and overview of all these features. While they're not the best laptops, they offer the best value for investment.
I rate Dell Enterprise Desktops and Laptops eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Very nicely done. Would like to see more on this topic of Dell -vs- Lenovo Enterpise Laptops and Desktops?