No more typing reviews! Try our Samantha, our new voice AI agent.
Rogério Rodrigues - PeerSpot reviewer
Director Commercial at a non-tech company with 1-10 employees
Real User
Top 20
Nov 6, 2026
Reliable battery performance has supported long workdays of email, documents, and spreadsheets
Pros and Cons
  • "The best feature that Dell Business Laptops offer is the battery life."

    What is our primary use case?

    My main use case for Dell Business Laptops includes administrative activities, opening emails, and using programs like those in the Office suite.

    A quick and specific example of how I use Dell Business Laptops in these administrative activities involves opening emails, communication through Teams, reading PDF files, editing Word documents, and also working in Excel.

    What is most valuable?

    The best feature that Dell Business Laptops offer is the battery life.

    I notice a significant difference in my daily routine, as the battery life is much greater than other devices I have used.

    For how long have I used the solution?

    I have been using Dell Business Laptops for four years.

    What other advice do I have?

    I do not have anything else I would like to add.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Nov 6, 2026
    Flag as inappropriate
    PeerSpot user
    reviewer2897289 - PeerSpot reviewer
    IT project manager at a tech vendor with 10,001+ employees
    Real User
    Top 20
    Sep 9, 2026
    Faster performance has reduced downtime and supports daily office and engineering tasks
    Pros and Cons
    • "Dell Business Laptops offer excellent storage and memory, along with faster speed."

      What is our primary use case?

      My main use case for Dell Business Laptops is office general work. My team uses Dell Business Laptops for office work in various ways, including software development and network device support.

      What is most valuable?

      Dell Business Laptops offer excellent storage and memory, along with faster speed. The storage, memory, and speed have helped my team significantly, as faster response time is what every engineer expects, and it has been quite helpful that we get a faster response. Dell Business Laptops have positively impacted my organization by providing faster response time from users. Specific outcomes include less downtime, which shows that tasks are being completed faster.

      What needs improvement?

      I think there can be improvements to Dell Business Laptops, but there is nothing that frustrates me or my team at this moment.

      For how long have I used the solution?

      I have been using Dell Business Laptops for client machines for almost six years.

      What other advice do I have?

      Regarding Dell Business Laptops' AI capabilities, we have in-house tools to manage the security, so that has been used. The accuracy and reliability of output from Dell Business Laptops are satisfactory and meet my expectations. I would rate this review as a 9.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Sep 9, 2026
      Flag as inappropriate
      PeerSpot user
      Buyer's Guide
      Dell Business Laptops
      November 2026
      Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
      921,148 professionals have used our research since 2012.
      Mike Feider - PeerSpot reviewer
      Founder at Thirty One Circles
      Real User
      Top 20
      Sep 24, 2025
      Faster devices have boost productivity for experienced professionals working on intensive development tasks
      Pros and Cons
      • "The most beneficial features of Dell Enterprise Desktops and Laptops for us are speed and compatibility, and we have benefited from these devices by maximizing productivity, as we only employ people with at least seven or eight years of experience."
      • "Dell Enterprise Desktops and Laptops could be improved as the Windows drivers do not always work smoothly with Dell systems, requiring Dell driver updates to prevent slowdowns."

      What is our primary use case?

      Our primary use cases for Dell Enterprise Desktops and Laptops are for team members who perform internet-based work, and we have a large number of Windows systems. Some team members also use them for coding with Docker and database work, which is why we need professional-grade devices.

      What is most valuable?

      The most beneficial features of Dell Enterprise Desktops and Laptops for us are speed and compatibility. We have benefited from these devices by maximizing productivity, as we only employ people with at least seven or eight years of experience. They are all highly skilled professionals, making the investment in faster laptops essential. This is particularly important because the coding work is quite intensive.

      What needs improvement?

      Dell Enterprise Desktops and Laptops could be improved as the Windows drivers do not always work smoothly with Dell systems, requiring Dell driver updates to prevent slowdowns. This is a common issue that needs addressing.

      For how long have I used the solution?

      I have been using Dell Enterprise Desktops and Laptops for ten years.

      What do I think about the stability of the solution?

      I assess the stability and reliability of Dell Enterprise Desktops and Laptops as satisfactory, except for the driver issues.

      What do I think about the scalability of the solution?

      These devices scale effectively with our organization's growing needs since we are fairly small. When we add another team member, we simply purchase another device.

      How are customer service and support?

      I have not been in contact with their support as we have not experienced any problems.

      How would you rate customer service and support?

      Negative

      Which solution did I use previously and why did I switch?

      I did not consider other solutions before selecting Dell Enterprise Desktops and Laptops.

      How was the initial setup?

      My experience with pricing, setup costs, and licensing was straightforward. Because we are quite small, they do not have a significant impact.

      What was our ROI?

      As a startup, I have not measured the return on investment for Dell Enterprise Desktops and Laptops as it would not be worthwhile at this stage.

      What other advice do I have?

      My advice to someone who is evaluating Dell Enterprise Desktops and Laptops is to focus on the efficiency of the employee rather than the cost of the laptop. It makes no sense to economize on a laptop when spending five, six, or ten times that amount on an employee.

      I would rate Dell Enterprise Desktops and Laptops an eight out of ten. They work fast, however, occasionally seem slower than expected, and the driver issues can be problematic.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Vladimir Gorskov - PeerSpot reviewer
      Business Technical Leader at Hexagon AB
      Real User
      Top 5
      Sep 17, 2025
      Delivers strong performance and creates long-term cost efficiency across development
      Pros and Cons
      • "The performance is good, and they deliver strong capabilities at an affordable price."
      • "While they may not offer the absolute best performance, in terms of balance between cost, performance, and support, Dell Enterprise Desktops and Laptops are number one."
      • "They can be improved by having fewer problems and requiring less support, as it would save money for external support."

      What is our primary use case?

      My main use cases for Dell Enterprise Desktops and Laptops are development, IT, and engineering.

      How has it helped my organization?

      Dell Enterprise Desktops and Laptops benefit my company overall by creating synergy between support, production, and cost, which provides a good balance.

      What is most valuable?

      The features of Dell Enterprise Desktops and Laptops that I value most are related to performance. The performance is good, and they deliver strong capabilities at an affordable price. 

      What needs improvement?

      They can be improved by having fewer problems and requiring less support, as it would save money for external support. There are very few cases of issues, and they work normally without major problems.

      For how long have I used the solution?

      I have been using Dell Enterprise Desktops and Laptops for 20 years.

      What do I think about the stability of the solution?

      Regarding the stability and reliability of Dell Enterprise Desktops and Laptops, I have experienced downtime and performance issues, however, these come from Microsoft, not from Dell. Different types of Windows updates have stuck my system and caused virus checks, so the issues originate from software, not from hardware.

      How are customer service and support?

      My experience with the customer service and technical support of Dell Enterprise Desktops and Laptops is that they are excellent. It can be somewhat difficult to open a case if I call Dell directly, however, I use one of the suppliers, Hyper-Global, and they provide the best service I could imagine.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I have used other computers besides Dell Enterprise Desktops and Laptops, specifically Toshiba. There is a significant difference between the two. Toshiba has zero trouble but offers less performance and less development as it uses older technology. While Toshiba requires zero support cases and has zero trouble, their technology is at a lower level.

      What was our ROI?

      The biggest return on investment when using Dell Enterprise Desktops and Laptops is that I replace them every four or five years, which saves money and provides good performance for my company.

      What's my experience with pricing, setup cost, and licensing?

      Regarding the pricing, setup costs, and licensing of Dell Enterprise Desktops and Laptops, I don't deal with licensing. We have an enterprise agreement that covers all license issues. 

      The hardware cost is balanced. While they may not offer the absolute best performance, in terms of balance between cost, performance, and support, Dell Enterprise Desktops and Laptops are number one.

      Which other solutions did I evaluate?

      I am considering switching from Dell Enterprise Desktops and Laptops to another computer. I already use daily switching, and while there are minor user interface issues, the switching decision comes from corporate management and does not depend solely on my decision.

      What other advice do I have?

      My advice to other companies considering Dell Enterprise Desktops and Laptops is to research and try them. 

      There is no best laptop in the world; each company has its advantages and disadvantages. Some companies require the best performance, while others look for the best price or support.

      I found that Dell Enterprise Desktops and Laptops provide the best summary and overview of all these features. While they're not the best laptops, they offer the best value for investment. 

      I rate Dell Enterprise Desktops and Laptops eight out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Communication at Israel Postal Company Ltd.
      Real User
      Top 20
      Sep 28, 2025
      Build quality has supported daily remote work with consistent performance where power is available
      Pros and Cons
      • "For my use case, the ROI when using Dell Enterprise Desktops and Laptops for my company is very high overall."
      • "My only complaint for Dell Enterprise Desktops and Laptops is the battery life."

      What is our primary use case?

      My main use case for Dell Enterprise Desktops and Laptops is mainly remote work.

      What is most valuable?

      The feature I appreciate the most about Dell Enterprise Desktops and Laptops is the sturdy build quality. The screen brightness is good. The main functionalities I need for remote work are present and effective. Dell Enterprise Desktops and Laptops help companies by providing better value for price compared to other companies, though my experience with other laptops is limited.

      What needs improvement?

      My only complaint for Dell Enterprise Desktops and Laptops is the battery life. The battery life without being plugged into a power source is very short, especially when using Wi-Fi, as it gets drained in 45 minutes at most. This is the most important aspect that I would change.

      For how long have I used the solution?

      I have been using Dell Enterprise Desktops and Laptops for about one year, as the laptop I have currently is from my current job.

      What do I think about the stability of the solution?

      I have not experienced any crashes with Dell Enterprise Desktops and Laptops. However, sometimes when I go to shut down my PC, it doesn't shut down completely. When I press the shutdown icon and close the laptop, occasionally I open it back up to find that it hasn't shut down entirely, which drains the battery. This occurs once or twice over a period of a month, possibly due to closing it too quickly.

      What was our ROI?

      For my use case, the ROI when using Dell Enterprise Desktops and Laptops for my company is very high overall. Though I haven't paid for it personally, it's a reliable laptop that I use almost daily, and the ROI is high regardless of the cost.

      What's my experience with pricing, setup cost, and licensing?

      As I have not paid anything personally, I cannot comment on the pricing or the setup cost.

      Which other solutions did I evaluate?

      My company might have considered other laptops before providing me with this one, but I am unaware of whether there was any specific consideration for Dell Enterprise Desktops and Laptops.

      What other advice do I have?

      I advise companies that are considering purchasing Dell Enterprise Desktops and Laptops to ensure they understand their use cases and whether they need the laptop to work without any power source other than its battery. 

      I would rate Dell Enterprise Desktops and Laptops overall as an eight. My experience shows that whenever I have a power source available, it performs excellently, and I primarily work in environments where power sources are accessible.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer2776440 - PeerSpot reviewer
      Management Ims Assistant at a wholesaler/distributor with 11-50 employees
      Real User
      Top 20
      Nov 16, 2025
      Facial and fingerprint login has improved daily workflow but frequent Outlook crashes still slow down productivity
      Pros and Cons
      • "Dell Enterprise Laptops is a reliable company with very good laptops."
      • "The laptop doesn't work well enough for my needs because Outlook still crashes one to two times a day due to the one hundred and forty calendars I have open, and even more than that."

      What is our primary use case?

      My main use case for my laptop is Outlook, Office, and web browsing.

      What is most valuable?

      I appreciate the feature of logging in with my face or fingerprint, which is very convenient. You should keep this for the next generation. Additionally, logging in with a code instead of typing my number is helpful, though I think that's more of a Windows feature than a Dell feature.

      My main area of expertise is as a management assistant, where I make appointments for my managers. When we hire new people, I conduct background checks and ensure they receive an account. When employees leave the company, I close their accounts.

      What needs improvement?

      The laptop doesn't work well enough for my needs because Outlook still crashes one to two times a day due to the one hundred and forty calendars I have open, and even more than that.

      I considered changing to a different solution, which is why at the end of this year I was going to get a new laptop. However, I requested one sooner because my old laptop was crashing even more frequently. That's why I needed more memory and a faster computer. We had to order a brand new one, so I received a slightly older model than the newest model available, so the extra memory was beneficial.

      For how long have I used the solution?

      I have been using Dell Enterprise Laptops for two and a half years.

      How are customer service and support?

      I don't have any direct experience with customer service, but I understand it's a good one.

      How would you rate customer service and support?

      Positive

      What other advice do I have?

      I chose Dell Enterprise Laptops because the company does. The pricing is not very cheap, but I don't have detailed knowledge about it. The migration from one competitor to another was seamless. Since we also work with OneDrive, all the information was transferred to another laptop, and I only had to fill in some passwords. Dell Enterprise Laptops is a reliable company with very good laptops. I think other companies also use Dell Enterprise Laptops instead of different brands, so they're one of the biggest in the world. I rate the overall solution a 7 out of 10.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Afik Gargir - PeerSpot reviewer
      Analyst at a financial services firm with 501-1,000 employees
      Real User
      Top 20
      Sep 28, 2025
      Battery has lasted long and performance has remained reliable for work and daily tasks
      Pros and Cons
      • "For me, the biggest return on investment when having Dell Enterprise Desktops and Laptops is that I don't worry about the computer's performance or lag."
      • "Dell Enterprise Desktops and Laptops can be improved by possibly adding more features for AI for some casual things, not performance."

      What is our primary use case?

      My main use cases for Dell Enterprise Desktops and Laptops are for work, Excel, Word, and also for fun.

      What is most valuable?

      The feature I appreciate the most about Dell Enterprise Desktops and Laptops is the battery life. The battery life tends to be long. Dell Enterprise Desktops and Laptops has helped me with the long battery life compared to other computers.

      What needs improvement?

      Dell Enterprise Desktops and Laptops can be improved by possibly adding more features for AI for some casual things, not performance. I am considering AI-focused features for daily life.

      For how long have I used the solution?

      I have been using Dell Enterprise Desktops and Laptops for eight or nine years.

      What do I think about the stability of the solution?

      I have not experienced any downtime or performance issues with the computer, more with the Wi-Fi.

      How are customer service and support?

      I have not contacted customer service and technical support.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I switched before to HP, but the performance was not good.

      What was our ROI?

      For me, the biggest return on investment when having Dell Enterprise Desktops and Laptops is that I don't worry about the computer's performance or lag.

      What's my experience with pricing, setup cost, and licensing?

      Regarding pricing, the setup cost, and the licensing, I think it's high pricing, but the performance is worth it.

      What other advice do I have?

      I am happy with Dell Enterprise Desktops and Laptops now. My advice for other companies that are thinking of giving Dell Enterprise Desktops and Laptops to their workers is if you can, do it.

      I would rate Dell Enterprise Desktops and Laptops overall as a 10.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer2757348 - PeerSpot reviewer
      Head of DevOps at a recreational facilities/services company with 5,001-10,000 employees
      Real User
      Top 20
      Sep 28, 2025
      Has supported reliable field work and seamless remote server access over the years
      Pros and Cons
      • "Dell Enterprise Desktops and Laptops is very stable, with no outlet issues regarding stability and reliability."

        What is our primary use case?

        My main use cases are that I'm doing field work and modest stuff. I only connect to remote servers and do not use it for anything else.

        What is most valuable?

        What I appreciate most about Dell Enterprise Desktops and Laptops is the sizing, weight, and gait board, which is very good. There is a CAD because the performance of the laptop is very good.

        What needs improvement?

        I don't know what could be improved; Dell Enterprise Desktops and Laptops are very good.

        For how long have I used the solution?

        I have been using Dell Enterprise Desktops and Laptops for three years.

        What do I think about the stability of the solution?

        Dell Enterprise Desktops and Laptops is very stable, with no outlet issues regarding stability and reliability.

        How are customer service and support?

        Dell Enterprise Desktops and Laptops customer service and technical support are very good.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        I have had other computers from other companies, specifically HP, in addition to Dell Enterprise Desktops and Laptops.

        What was our ROI?

        There's a return on investment when buying Dell Enterprise Desktops and Laptops.

        Which other solutions did I evaluate?

        The difference between HP and Dell Enterprise Desktops and Laptops relates to the company and its view.

        What other advice do I have?

        I recommend Dell Enterprise Desktops and Laptops to other companies that are thinking of buying them. I would rate Dell Enterprise Desktops and Laptops a ten out of ten.

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        PeerSpot user
        reviewer2761188 - PeerSpot reviewer
        Optical Communication System and FW Engineer at a tech company with 11-50 employees
        Real User
        Top 10
        Oct 4, 2025
        Has supported efficient coding and schematic design with fast performance and reliable hardware
        Pros and Cons
        • "There are no downsides to using Dell Enterprise Desktops and Laptops; they are durable, function well, and any issues are promptly resolved."

          What is our primary use case?

          The main use is coding, office work, and running hardware, not simulations, but Cadence applications such as OrCAD or Capture to see schematics.

          What is most valuable?

          The feature I appreciate most about Dell Enterprise Desktops and Laptops is that they turn on quickly compared to others I have used. They are durable, work efficiently, and if any problems arise, they are fixed promptly. They are not manufactured in China, so privacy is maintained.

          What needs improvement?

          Battery life is one aspect that can be improved in Dell Enterprise Desktops and Laptops. Battery life is the most important feature for me.

          For how long have I used the solution?

          I have been using Dell Enterprise Desktops and Laptops continuously. I have maintained the same models; it was my laptop during studies, and then I received one at my job.

          How are customer service and support?

          I utilized customer support to replace my battery. The process was quick; I received a response by phone, and they directed me to the lab where they replaced it on the same day, within one to two hours. The service was efficient, and this was my only customer service experience, which I would rate as excellent.

          How would you rate customer service and support?

          Positive

          What's my experience with pricing, setup cost, and licensing?

          While I did not personally pay for the laptop at my company, cost is a consideration. Everyone seeks the most economical option, but durability and sufficient quality are essential factors.

          What other advice do I have?

          I write code for our company's PCB boards as part of my job duties. 

          There are no downsides to using Dell Enterprise Desktops and Laptops; they are durable, function well, and any issues are promptly resolved. My overall experience with Dell Enterprise Desktops and Laptops has been positive. I would rate it a 10 out of 10.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          PeerSpot user
          reviewer1353201 - PeerSpot reviewer
          Senior Technical Architect at a financial services firm with 1,001-5,000 employees
          Vendor
          Oct 8, 2020
          Stable with great technical support and an easy initial setup
          Pros and Cons
          • "The support is really prompt and they deliver their service on time. We have no issues with the product and the support received from Dell."
          • "Technical support is pretty good, and one of the main reasons we use Dell and left HP."
          • "Pricing should be more competitive as compared to other vendors available in the market."

          What is most valuable?

          Overall, the experience has been really good.

          The support is really prompt and they deliver their service on time. We have no issues with the product and the support received from Dell.

          In fact, the technical support provided is the best feature. These days you can get any hardware from multiple vendors. That said, what really matters is the support. For us, how frequently and how quickly we can get the support we need and how easy they are to work with is important. In a lot of cases, the support representative has to have good troubleshooting experience, and with Dell they do.

          The initial setup is very easy.

          What needs improvement?

          Pricing should be more competitive as compared to other vendors available in the market.

          Recently we procured 10 laptops from Lenovo due to the fact that the hardware specs were much better than Dell and at the same price range. We went ahead with the 10 laptops. Around 40 or 50 laptops are about to expire in our organization. If the support experience from Lenovo turns out to be good, then definitely we will replace our existing infrastructure with Lenovo. That is not the case right now. It just might be the case after we have time to evaluate the services.

          For how long have I used the solution?

          Thus far, we have been using Dell for more than 10 or 12 years. It's been more than a decade.

          What do I think about the stability of the solution?

          The product is stable. We used to have issues with our HP machines. We don't seem to have any with Dell. They don't crash or freeze. They work quite well.

          How are customer service and technical support?

          Technical support is pretty good, and one of the main reasons we use Dell and left HP. We're quite satisfied with the level of support we get. The only way we would switch is if another company offered just as good a level of support but at a lower cost. We're looking at Lenovo now for that reason. However, we haven't tested their technical support yet.

          Which solution did I use previously and why did I switch?

          We used to use HP. We decided to switch due to the support issues we faced. Getting support was really difficult and it was a cumbersome task. Dell has far better support services in place.

          The product quality from HP was also not very good. There were frequent failures that we had to deal with.

          How was the initial setup?

          The initial set up was straightforward. All we had to do was just enter the login credentials and create new login credentials on each device. Everything was pre-setup. It's such an easy process when you are using Dell laptops.

          What's my experience with pricing, setup cost, and licensing?

          The pricing is okay. It's competitive on the market. However, we have found Lenovo to be next, and that's very interesting to us.

          Which other solutions did I evaluate?

          Currently, we are evaluating Lenovo, as they offer the same specs at a lower price point. If they also offer good support, we could potentially leave Dell as well.

          What other advice do I have?

          We are a customer.

          I have not had much experience with other vendors. There might be other products in the market which are better than Dell, however, for us, the product works quite well.

          On a scale from one to ten, I'd rate them at an eight.

          If they can work on the pricing and make it more competitive in the market we will continue to buy from them. Otherwise, we'll look for a different option.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          PeerSpot user
          reviewer2122089 - PeerSpot reviewer
          reviewer2122089I.T. Systems Administrator with 51-200 employees
          User

          Very nicely done. Would like to see more on this topic of Dell -vs- Lenovo Enterpise Laptops and Desktops?

          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
          Updated: November 2026
          Product Categories
          Business Laptops
          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.