What is our primary use case?
One of the things we use it for is the same thing that we use FullStory for, which is to replay customer interactions with our platform. However, it also does the monitoring. It's like monitoring cloud tools. We're really mostly monitoring our own software to make sure that everything is functioning properly. We can check a bunch of things, and we can even play back customer sessions. It’s basically monitoring our application.
How has it helped my organization?
It really provides a lot of visibility in terms of how our software is working. If there are any problems, it surfaces them right away. We get alerts in Slack. It's really an essential tool for a company that provides software as a service.
What is most valuable?
I really like the replay, the ability to replay sessions, as I'm in sales engineering, so I sometimes need to know what my prospects are doing during a proof of value. I can actually see all the mouse moving and clicking on buttons and stuff like that. I can actually tell what they've been doing. There’s a lot of the other monitoring stuff as well. The development team uses it for monitoring and finds it very helpful.
It’s been kind of in the middle of many different things. The dashboards and the performance of the software have been great.
What needs improvement?
I haven't really noticed anything that they could improve upon. Maybe they could add in some features to go both ways, to maybe make some configuration changes, etc. That's a little bit outside of what Datadog does, though. It's really very full-featured, so I don't really have any complaints.
I haven't really fully looked at the documentation as I know where I need to go and look at things. It could probably be a little bit of a better user experience. There are so many functions there that sometimes navigating your way around is a little bit hard. They have a really nice menu system. However, there's so much there. It's possible that I skipped a guided tour when I started.
It’s not intuitive to everyone. There are a lot of technical features.
For how long have I used the solution?
I’ve been using the solution for the last five months. However, the company may have used it for a year and a half.
What do I think about the stability of the solution?
The solution has been stable and reliable.
What do I think about the scalability of the solution?
We haven’t had a problem with scalability. It’s been good.
We have 25 to 30 users on it currently. Our entire organization is under 60 people. Although not everyone is on it, a lot of our staff are. The sales, engineering, and customer success teams are all on it.
We may increase usage. No doubt that will come naturally with time. We’re hiring more people, and likely new hires will use it.
How are customer service and support?
I have not had occasion yet to reach out to support.
Which solution did I use previously and why did I switch?
We’ve also been using FullStory.
How was the initial setup?
I wasn’t part of the implementation. The one thing I will say is that when they added the functionality to review sessions, it made our use of another product, FullStory, almost obsolete. I'll have to see if we will continue using FullStory or if we can rely completely on Datadog.
What other advice do I have?
I am a customer and end-user.
We’re on the most recent version and keep it updated.
I’d rate it nine out of ten. The user experience could be slightly better.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.