Production engineer at a consultancy with 51-200 employees
Real User
Offers great flexibility with useful APM traces and logging for debugging
Pros and Cons
  • "The flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on."
  • "We need more visibility into the error tracking dashboard."

What is our primary use case?

We have deep integration with Datadog for observability and monitoring.

We use everything from APM, logs, and RUM to monitor and dashboards for tracking system health. 

We are trying to move from many different solutions for error tracking/observability to a single platform (Datadog).

We are currently in the process of setting up logging in Datadog in order to maintain our logs better. We are looking to create more insights into the real user flows by using real user monitoring (RUM) too.

How has it helped my organization?

We use Datadog quite extensively. I primarily work with APM traces and logs to debug issues and unblock myself in my day-to-day role. I have found the traces and spans most useful in providing details about why certain services are performing poorly.

Datadog provides a lot of value in terms of adding monitoring and observability to our app. There are so many different solutions, it is sometimes difficult to gauge where to start, and I sometimes miss a lot of functionality (such as the very useful error-tracking dashboard mentioned in my review above).

What is most valuable?

As I mentioned above, we use Datadog quite extensively. In my day-to-day role, I primarily work with APM traces and logs to debug issues and unblock myself. 

I have found the traces and spans most useful in providing details about why certain services are performing poorly.

Additionally, the flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on.

Furthermore, we are also using monitoring to page us if things break, and the Slack integration provides us instantaneous feedback on how things are performing.

What needs improvement?

We need more visibility into the error tracking dashboard. I only learned about it during a demo at Dash Con. That said, it seems to be a very useful tool.

Additionally, we want to export our dashboards and monitors to source control, and there doesn't seem to be any easy way to do so.

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For how long have I used the solution?

I've used the solution for four years.

Which solution did I use previously and why did I switch?

For logging, we are moving from LogDNA to Datadog to have access to everything in one place. Also, searching and traversing through logs seems easier in Datadog

Which other solutions did I evaluate?

I did not evaluate others, however, my team probably did.

What other advice do I have?

Datadog provides a lot of value in terms of adding monitoring and observability to our app. There are so many different solutions; it is sometimes difficult to gauge where to start, and I sometimes miss a lot of functionality. For example, the very useful error-tracking dashboard that I just discovered.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud Engineer at a financial services firm with 51-200 employees
Real User
Good elastic container service and IAM with useful flexibility
Pros and Cons
  • "The most valuable feature I have found is the elastic container service."
  • "ECS could be improved by including more tutorials for beginners to reduce the barriers to entry."

What is our primary use case?

After a security incident, we needed to find and migrate to a different cloud provider, and after evaluating different competitors and the skill set of the team, we decided to move to AWS. AWS also enables the team to have finer control over how our apps are deployed and how security and access are managed. By leveraging AWS's functionality, we have increased our application's security and sped up the deployment process. We've even been able to handle higher workloads due to AWS's auto-scaling functionality.

How has it helped my organization?

Elastic container services have improved our organization by allowing us to deploy our application. While this problem was not solved by using the elastic container service since we had a previous solution on a different provider, the ease and flexibility of deploys have greatly benefited the ops team and the overall engineering organization. It is easy to use. However, there are many out-of-the-box features like metrics and seeing task definitions that make life easier.

What is most valuable?

The most valuable feature I have found is the elastic container service. That is where our apps get deployed. This feature is really important to us since, without it, we would not be able to deploy our apps the way we wanted to and would have to use a different vendor. 

This service is also valuable to our team as we have a lot of familiarity with it and adapting to the services from our previous one was fairly seamless. 

Another feature that is very valuable for our team is the IAM. It allows us to control security.

What needs improvement?

ECS could be improved by including more tutorials for beginners to reduce the barriers to entry. It would help to ensure understanding and learning in terms of how to use a cloud provider. Besides this, there are not any other areas of improvement needed since the service is very straightforward and there is ample documentation.

For how long have I used the solution?

I've used the solution for one year.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Datadog
April 2024
Learn what your peers think about Datadog. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Software enginneer at a construction company with 1,001-5,000 employees
Real User
Good monitoring, custom tracking, and customizable dashboards
Pros and Cons
  • "The solution has helped our organization with custom events to track specific cases."
  • "We need to learn more about the session reply feature inside of DD."

What is our primary use case?

We use the solution for monitoring time spent on views and events triggered. For example, for one of our products, we have created a custom dashboard that lets us track all the custom events and multiple entry points in the same part of the application.

Knowing the entry point helps us choose which part of the program should be improved next. It also helps us with collecting important data about the overall usage of each module within our application. 

How has it helped my organization?

The solution has helped our organization with custom events to track specific cases.

It's helped with monitoring time spent on views and events triggered. For example, for one of our products, we have created a custom dashboard that lets us track all the custom events as well as multiple entry points into the same part of the application.

Knowing the entry point helps us choose which part of the program should be improved. It's collecting important data about the overall usage of each module within our application. 

What is most valuable?

The most valuable feature is the custom events to track specific cases.

Monitoring time spent on views and events can be triggered. For example, for one of our products, we have created a custom dashboard that lets us track all the custom events and multiple entry points in the same part of the application.

Knowing the entry point helps us decide on improvements. We can collect important data about the overall usage of each module within our application. 

What needs improvement?

We look forward to the next features from Datadog. We need to learn more about the session reply feature inside of DD.

For how long have I used the solution?

I've used the solution for two years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director Of Software Development at Major League Baseball
Real User
Good for monitoring and telemetry with helpful tracing capabilities
Pros and Cons
  • "APM and tracing are super useful."
  • "We would like to see smaller or shorter tutorials and video sessions."

What is our primary use case?

We primarily use the solution for monitoring and telemetry.

We use lots of log collections, log-based metrics, and dashboard visualization.  The logging, metrics, and APM are vital.  

How has it helped my organization?

My team focuses on the backend. Day-to-day monitoring includes observing metrics such as the CPU and memory until it gets too high. This solution provides an alert during the metric collection.  

What is most valuable?

APM and tracing are super useful. We use it for daily monitoring of CPU and memory. We can get alerts to tail to specific metrics.

We also find the tracing feature useful. We often run into bugs, and when a production issue happens, it is super useful to see the related services and sense where the problem is.

What needs improvement?

We would like to see smaller or shorter tutorials and video sessions. Also, the ability to provide a custom formula for monitoring is vital. Perhaps there can be more training materials on this. We often need to detect slow-running queries and slow network responses. We also focus a lot on the abuse of request limits. Having some form of rate limit features or metrics would be useful.  

Profiling could also be useful. Some services are CPU-intensive, and others are IO-intensive. Knowing where the bottleneck is, is crucial. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Cyber Security Expert at a security firm with 11-50 employees
Real User
Easy to setup, stable, scalable, and has 24/7 technical support
Pros and Cons
  • "Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
  • "While I like the ease of use, when compared with Tenable Nessus they could still improve their usability."

What is our primary use case?

We implement these solutions for our clients. We have implemented Datadog as an SIEM solution.

What is most valuable?

Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up.

What needs improvement?

While I like the ease of use, when compared with Tenable Nessus they could still improve their usability. They are okay, but there is room to be better.

They could have more integration.

They could be more intuitive as well. For example, the intuitivity of the user interfaces, and how long it takes for users to learn how to use Datadog.

It is not impossible to use, or impossible to do the administration with it but when you put these two next to each other, meaning Nessus and Datadog, Nessus comes out as the winner.

For how long have I used the solution?

I have been using Datadog for two years.

We are not using the latest version, we have missed at least one update.

What do I think about the stability of the solution?

We have no issues with the stability of Datadog.

What do I think about the scalability of the solution?

Datadog is a scalable product.

We have two customers who are using this solution.

How are customer service and technical support?

Technical support runs 24/7. The technical support is absolutely fine.

Which solution did I use previously and why did I switch?

We are also using Nessus. My experience using Tenable Nessus is better.

How was the initial setup?

It is easier to install than to use it.

I was not the one doing the handling the installation. I'm a senior consultant, and I was coordinating, planning, and interacting with clients. But the actual installation, I was not involved with. 

The installation could be done in an hour or so.

It is not complex, two professionals are enough to complete the installation and maintenance of Datadog.

What's my experience with pricing, setup cost, and licensing?

With Datadog, it's a monthly fee. They prefer monthly subscriptions.

What other advice do I have?

I would recommend this solution for medium enterprises with 100 to 1,000 employees. 

Small business is too small for the way that Datadog operates. It is not the best for very large enterprises for a company with more than 1,000 employees.

I would rate DataDog an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Director of Cloud Operations at a tech services company with 11-50 employees
Consultant
Provides good visibility and helps in being proactive, but needs a more modernized pricing mechanism
Pros and Cons
  • "The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit."
  • "It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."

What is our primary use case?

Our clients use it for monitoring applications. Its deployment depends on our customer's use case. 

It is 100% cloud. We have got a multi-tenant environment, so we segment it out.

How has it helped my organization?

It helps us to be more proactive. We can help customers with their e-commerce applications for any networking issues. We can also help them in any area from a development standpoint. It could be a non-prod environment where they're going through testing and various functionalities. It helps them be able to be more successful with their deployments.

What is most valuable?

The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit.

What needs improvement?

It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular.

For how long have I used the solution?

I have been using this solution for almost four years.

What do I think about the stability of the solution?

We haven't lost any customers for Datadog. It must be stable.

What do I think about the scalability of the solution?

As long as you're willing to pay for 100% but utilize only 40%, it can scale and do anything you want. In an organization, its users are usually the app group, the security group, and the network group.

How are customer service and technical support?

We're certified in Datadog, and we have our own internal engineers to support the customers. We handle steps two and three.

How was the initial setup?

It is usually pretty complex. 

What's my experience with pricing, setup cost, and licensing?

It has a module-based pricing model.

What other advice do I have?

I would advise others to review the overall functionality. If you're looking for different APN tools, then Datadog is a good tool. If you're not looking for it to handle all aspects of your environment and your application from the security infrastructure aspect, there are other tools out there that you could possibly utilize for each one of those areas. 

We do a lot of proof of concepts in helping our customers understand the micro and macro pieces of deployment. We're able to be a true advocate and value-add for our customers in utilizing the tool.

I would rate Datadog a seven out of ten. This space is a very competitive space, and a lot of organizations are trying to figure out how to become better in the full life cycle of a deployment. There'll be a lot of changes for different companies going forward.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1480866 - PeerSpot reviewer
Director of DevOps at Digital Media Solutions Group
Real User
Provides good visibility across applications, good integration, and helpful support
Pros and Cons
  • "The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
  • "In the past two years, there have been a couple of outages."

What is our primary use case?

We primarily use this product for availability and performance monitoring, log aggregation.

How has it helped my organization?

Datadog gave us awesome visibility across all of our applications.

What is most valuable?

The most valuable features are logging, the extensive set of integrations, and easy jumpstart.

What needs improvement?

In the past two years, there have been a couple of outages.

For how long have I used the solution?

We have been using Datadog for two years.

What do I think about the stability of the solution?

The outages that we have had in the past two years were fixed in a matter of minutes.

What do I think about the scalability of the solution?

So far we did not have any issues with scaling, and everything is working great.

How are customer service and technical support?

Support is awesome.

Which solution did I use previously and why did I switch?

We did use NewRelic, but the logging feature was not as good as it is in Datadog.

How was the initial setup?

The initial setup is straightforward and everything is very well documented and easy to start using.

What about the implementation team?

We implemented it in-house.

Which other solutions did I evaluate?

We evaluated a custom ELK solution, Sumo Logic, and Logentries.

What other advice do I have?

Datadog is already covering much more than we normally need with exceptional quality. This is a great product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Application Developer at a retailer with 10,001+ employees
Real User
Good logging and APM and useful for troubleshooting
Pros and Cons
  • "The most valuable aspect of the solution is the APM."
  • "The logging could be improved in the future."

What is our primary use case?

We primarily use the solution for monitoring and log analysis.

How has it helped my organization?

Datadog shows all the logs for the services, and it is very useful for troubleshooting.

What is most valuable?

The most valuable aspect of the solution is the APM.

The logging capabilities are quite useful. 

What needs improvement?

The logging could be improved in the future. 

For how long have I used the solution?

I've used the solution for four years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.